24 jobs found

We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-

This is an exciting and rare opportunity for a Sales Administration Manager to join one of the best luxury food producers in Yorkshire, taking full ownership of the sales and account management cycle. The Sales Administration Manager is responsible for managing customer orders from receipt through to delivery, ensuring exceptional customer service and operational efficiency throughout the process. Acting as the primary point of contact for customers, you will be responsible for upholding high standards of professionalism through your exemplary communication style on behalf of our luxury food brand. The ideal candidate will take a real pride in a highly methodical and organised approach to sales, ensuring a seamless customer experience and efficient office. The successful candidate will work closely with production, logistics, finance, and management teams to maintain service levels, support business growth, and strengthen customer relationships. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced food production and distribution environment. Key Responsibilities Customer Orders & Administration Accurately gather and process customer orders using the sales order processing system. Ensure all order details, including pricing, delivery dates, and delivery methods, are entered correctly. Act as the first point of contact for customer service issues and order amendments, resolving matters quickly and with professionalism. Produce and distribute invoices, delivery notes, and associated documentation, ensuring high levels of accuracy. Communicate any order amendments, issues, or special requirements to the relevant internal departments. Verify that customer complaints, special requests, and bespoke specifications have been actioned correctly before dispatch. Follow up on customer queries to ensure timely resolution. Updating CRM/customer records, ensuring that records are well maintained and kept up to date. Customer Service & Relationship Management Act as the first point of contact for customer enquiries via telephone and email. Deliver a professional and responsive customer service experience. Build, maintain, and develop strong customer relationships. Develop a comprehensive understanding of customer ordering patterns, requirements, and delivery locations. Follow up on customer enquiries and new business leads, including ensuring that all data collected at shows, exhibitions and festivals are logged and followed up on accurately. Support customer retention and business growth initiatives, proactively identifying new opportunities for growth. Provide accurate monthly/quarterly sales reports. Maintain regular communication with customers to ensure service expectations are met. Support the onboarding of new customers and maintain accurate customer records. Coordinate customer deliveries from dispatch to final delivery, ensuring drivers are fully briefed on routes, schedules, and customer requirements. Office & Administrative Support Order and maintain office supplies, including stationery, cleaning products, and laundry requirements. Report IT, telephone, office equipment, and facility breakdowns or damage. Support continuous improvement of administrative and operational processes. Maintain accurate filing systems and operational records. Support debt management and account reconciliation activities when required. Skills & Experience Required Essential Previous experience in a customer service, sales administration, or account coordination role. Strong administrative and organisational skills. Excellent verbal and written communication abilities. High level of accuracy and attention to detail. Experience processing orders and customer documentation. Ability to manage multiple tasks and prioritise workload effectively. Strong problem-solving and complaint-handling skills. Competent user of Microsoft Office, particularly Excel and Outlook. Desirable Experience within food production, distribution, logistics, or FMCG sectors. Knowledge of delivery management systems and courier operations. Experience managing key customer accounts. Understanding of invoicing and credit control processes. Personal Attributes Customer-focused and professional. Self-motivated and proactive. Strong team player with the ability to work independently. Calm under pressure and able to meet deadlines. Excellent attention to detail and organisational skills. Positive, flexible, and adaptable approach to work. REF-

This is an exciting and rare opportunity for a Sales Administration Manager to join one of the best luxury food producers in Yorkshire, taking full ownership of the sales and account management cycle. The Sales Administration Manager is responsible for managing customer orders from receipt through to delivery, ensuring exceptional customer service and operational efficiency throughout the process. Acting as the primary point of contact for customers, you will be responsible for upholding high standards of professionalism through your exemplary communication style on behalf of our luxury food brand. The ideal candidate will take a real pride in a highly methodical and organised approach to sales, ensuring a seamless customer experience and efficient office. The successful candidate will work closely with production, logistics, finance, and management teams to maintain service levels, support business growth, and strengthen customer relationships. This role requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced food production and distribution environment. Key Responsibilities Customer Orders & Administration Accurately gather and process customer orders using the sales order processing system. Ensure all order details, including pricing, delivery dates, and delivery methods, are entered correctly. Act as the first point of contact for customer service issues and order amendments, resolving matters quickly and with professionalism. Produce and distribute invoices, delivery notes, and associated documentation, ensuring high levels of accuracy. Communicate any order amendments, issues, or special requirements to the relevant internal departments. Verify that customer complaints, special requests, and bespoke specifications have been actioned correctly before dispatch. Follow up on customer queries to ensure timely resolution. Updating CRM/customer records, ensuring that records are well maintained and kept up to date. Customer Service & Relationship Management Act as the first point of contact for customer enquiries via telephone and email. Deliver a professional and responsive customer service experience. Build, maintain, and develop strong customer relationships. Develop a comprehensive understanding of customer ordering patterns, requirements, and delivery locations. Follow up on customer enquiries and new business leads, including ensuring that all data collected at shows, exhibitions and festivals are logged and followed up on accurately. Support customer retention and business growth initiatives, proactively identifying new opportunities for growth. Provide accurate monthly/quarterly sales reports. Maintain regular communication with customers to ensure service expectations are met. Support the onboarding of new customers and maintain accurate customer records. Coordinate customer deliveries from dispatch to final delivery, ensuring drivers are fully briefed on routes, schedules, and customer requirements. Office & Administrative Support Order and maintain office supplies, including stationery, cleaning products, and laundry requirements. Report IT, telephone, office equipment, and facility breakdowns or damage. Support continuous improvement of administrative and operational processes. Maintain accurate filing systems and operational records. Support debt management and account reconciliation activities when required. Skills & Experience Required Essential Previous experience in a customer service, sales administration, or account coordination role. Strong administrative and organisational skills. Excellent verbal and written communication abilities. High level of accuracy and attention to detail. Experience processing orders and customer documentation. Ability to manage multiple tasks and prioritise workload effectively. Strong problem-solving and complaint-handling skills. Competent user of Microsoft Office, particularly Excel and Outlook. Desirable Experience within food production, distribution, logistics, or FMCG sectors. Knowledge of delivery management systems and courier operations. Experience managing key customer accounts. Understanding of invoicing and credit control processes. Personal Attributes Customer-focused and professional. Self-motivated and proactive. Strong team player with the ability to work independently. Calm under pressure and able to meet deadlines. Excellent attention to detail and organisational skills. Positive, flexible, and adaptable approach to work. REF-(Apply online only)

QA Manager QA Manager Role Purpose To lead and manage the site Quality Assurance function, ensuring continuous audit readiness and full compliance with food safety, legal, customer, and quality standards. The role is responsible for maintaining and improving QA systems, production processes, and operational controls to consistently achieve the highest levels of product quality and food safety. QA Manager Key Responsibilities Ensure Food Hygiene Standards are consistently maintained across the site. Manage annual audit planning and audit reporting, including investigation of non-conformances and implementation of effective corrective and preventative actions in collaboration with Production and senior management. Conduct daily spot checks on stock rotation, with particular focus on short shelf-life products such as poultry. Complete the monthly audit schedule, including: Brittles Audit, Document Check Audit, Full GMP Audit Carry out weekly internal audits and other scheduled compliance checks, escalating any issues or concerns promptly to management. Conduct traceability and mass balance exercises in line with the QMS, escalating discrepancies where required. Ensure full compliance for accredited products including Soil Association and Red Tractor certified meats. Maintain accurate product information using the approved nutritional platform, ensuring allergen, nutritional, and labelling data is fully up to date. Manage supplier risk assessments for existing and new suppliers/products, including: Product specification reviews, Certification and allergen documentation checks, Escalation of non-responsive suppliers to Purchasing & Investigate customer and supplier complaints thoroughly and coordinate responses with the Sales Team. Complete weekly laboratory testing in line with the approved schedule. Lead and coordinate all customer and third-party audits & Ensure all audit non-conformances are closed within agreed timescales. Maintain strong operational understanding of production processes (including Picking and Goods-In) to support investigation of batch and traceability queries. Lead the annual review of the QMS and HACCP systems, ensuring process updates and improvements are captured and implemented. Maintain QA records in line with retention policies, ensuring documentation is securely stored for a minimum of three years and appropriately archived/disposed of. Conduct monthly audits of beef labelling activities, including control and verification of veal deliveries. Ensure the NPD process is followed from concept through to launch Conduct monthly audits of labels within the scale system, removing obsolete labels and verifying accuracy of current versions. Review QA processes against customer COPs, completing gap analysis to remove unnecessary checks and ensure all controls remain relevant and effective. Conduct monthly audits of transport department documentation and records. Work proactively with accuracy and attention to detail when completing QA documentation, spreadsheets, audits, and reporting. Support coaching, training, and development of colleagues as directed by management. Undertake any other reasonable duties as requested by the line manager. QA Manager Skills & Competencies Strong knowledge of food safety, HACCP, GMP, and quality management systems Excellent attention to detail and organisational skills & Strong problem-solving and investigative ability Effective communication and leadership skills & Ability to prioritise and manage multiple tasks independently Strong audit management and compliance reporting capability Proficient in Microsoft Office and QA systems QA Manager Experience & Qualifications Experience in a QA or Food Safety role within food manufacturing HACCP Level 2 or above (preferred) Food Safety Level 2 or above (preferred) Experience leading audits and managing supplier compliance (advantageous) QA Manager Benefits Salary up to £40,000 (DOE), 28 days holiday including Bank Holidays, increasing with service, Company pension scheme, Free onsite parking, Cycle to Work scheme, 20% staff discount on products, Company social events & Free food available in break rooms, and contribution towards Christmas We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. PLEASE NOTE CANDIDATES ON PSW OR REQUIRING SPONSORSHIP AT ANY POINT WILL NOT BE CONSIDERED

Account Manager Cardiff £28,000 per annum Hybrid Working Monday to Friday Permanent Introduction Acorn by Synergie is recruiting on behalf of its client for an Account Manager to join their growing team based in Cardiff. This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, delivering exceptional service, and supporting business growth and client retention. The Account Services team works closely with all areas of the business, taking both a proactive and reactive approach to supporting customers and ensuring a high-quality customer experience. Key Duties Effectively manage all inbound customer and prospective client enquiries. Liaise with relevant internal departments to resolve customer issues and queries. Accurately record and maintain customer information and interactions. Handle customer enquiries and complaints in a professional and thorough manner, escalating complex matters where appropriate. Develop a strong understanding of company products and services to effectively support customers. Support customers with the adoption and implementation of products and services. Assist with customer onboarding and offboarding processes. Ensure compliance with all relevant regulatory requirements. Adhere to company policies, procedures, and best practices. Contribute to business growth, customer retention, and overall service excellence. Requirements Previous pharmacy knowledge and experience (preferred). Excellent customer service skills. Strong attention to detail. Excellent verbal and written communication skills. Ability to work independently and use initiative. Strong organisational skills with the ability to manage multiple tasks simultaneously. Ability to work effectively under pressure in a fast-paced environment. A proactive and solutions-focused approach. What We Offer £28,000 per annum. Hybrid working. Company pension scheme. Private medical insurance. On-site parking. Interested? Apply now to join a growing organisation where you can make a real impact and further develop your career in account management and customer services. Acorn by Synergie acts as an employment agency for permanent recruitment.

SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. What you'll own Client experience & relationships - Lead the Client Services function and hold the line on service standards. - Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. - Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. - Build real relationships with buyers, sellers, landlords, investors and partners. - Track client satisfaction and act on what it tells you. - Set service standards that put the client first, and make sure the team lives by them. Team leadership & development - Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. - Run regular reviews, coaching and training. - Set clear objectives, KPIs and development plans for each person. - Build a team that's calm under pressure and genuinely good with people. Transaction progression - Oversee the full journey: draft listing instruction exchange completion. - Coordinate sales, conveyancers, auction partners and clients so nothing stalls. - Keep clients informed at every stage - bad news fast, never silence. Process, compliance & systems - Review and improve client services processes so they're faster and clearer. - Keep records, documentation and client comms accurate and to standard. - Work with compliance to meet regulatory requirements. - Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. Operational & commercial - Report regularly on satisfaction, team performance, transaction progress and service levels. - Spot opportunities to improve retention and generate referrals. - Work across sales, compliance, marketing and operations to keep the experience consistent. - Support growth and operational improvement initiatives. What we're looking for - Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. - A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. - High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. - Comfortable carrying a high volume of calls and emails without dropping the detail. - Someone who runs towards a difficult conversation, not away from it. - Strong people-management instincts - you coach, you don't just manage. - Confident with CRM systems - Salesforce experience is a real plus. - Organised under pressure, with the judgement to know what to escalate and when. - Clear communicator. Plain English, no waffle, on the phone and on the page.

Excellent Sales Executive Opportunity in Central Newcastle! Hybrid! We are seeking to appoint a commercially minded Sales Executive to join our first-class client in Newcastle! As a Business Development Executive for my client, the role is primarily desk-based, focused on driving growth across the customer base. The BDE will play a key role in supporting revenue generation, customer retention, and new business acquisition particularly within Tier 3 accounts. The role supports the wider commercial team and works closely with the Business Development Manager (BDM), including occasional client visits to build relationships and support deal progression. WHAT IS IN IT FOR YOU? Basic Salary package of Circa £36k base per annum Bonus scheme applicable, on target earnings should equate to an extra 8k per annum., (Potentially more! there are numerous ways to make commission! OTE is 45k for this role. Working hand in hand with a BDM for business who travels and completes visits, this role is to compliment the BDM. Monday Friday working hours, hybrid working, 3 days office, 2 days home. Office location is Central Newcastle! Limited travel, sales is done via telephone and email. Occasional client retention visits etc. Opportunity to drive the business forward, working closely with Director, Head of Sales and wider team in what is an exciting period for the business. Opportunity to join a business who is actively investing for the future. 33 days holiday inclusive of bank holidays Genuine training and development opportunities Excellent team/company dynamic built on an excellent culture Clear career progression path. THE BUSINESS Our client is an excellent business situated within the Environmental sector. They are going strength to strength and the culture is genuinely first class. This is a unique opportunity for a current SDR, Sales Exec. BDE or BDM looking to move into a more office-based sales role. This is a hugely rewarding role with tremendous reward for success. THE ROLE Proactively generate new business opportunities, with a strong focus on Tier 3 hunting activity Support the management and growth of existing customer accounts across all tiers through high-quality service delivery Act as a primary point of contact for nominated customers, ensuring strong relationship management Provide desk-based sales support while accompanying the BDM on selected client visits when required Handle inbound and outbound sales activity, including lead generation, follow-ups, and pipeline management Ensure all customer interactions are accurate, compliant, and commercially sound Process and fulfill customer orders efficiently and within agreed timelines Resolve customer enquiries and complaints promptly, escalating where necessary Prepare quotes, proposals, presentations, and contracts for both internal and external stakeholders Increase both existing and new business sales Be the primary point of contact for nominated customer related enquiries Fulfill orders in a timely and efficient manner Field customer enquiries, resolve any customer complaints and escalate when required Prepare presentations, proposals, and sales contracts to be delivered to internal and external parties and stakeholders Champion and become involved in compliance & SHE initiatives THE PERSON Proven track record in a commercial, telesales, or desk-based sales environment Strong communication and relationship-building skills High level of organisation and administrative capability Commercial awareness and negotiation skills Full UK driving licence Able to commute to Central Newcastle 3 days a week. Extremely comfortable outbound calling Any experience within Haulage, Transport, Environmental services, recycling or similar industries would be beneficial but not essential. TO APPLY Please apply for this position and your CV will go direct to Westray Recruitment Group.

Role: Business Development Manager Location: South East- Hybrid with travel to our HQ in London Salary: Attractive package including company benefits Hours of Work: Monday to Friday 40 hpw Do you have Business Development experience in the construction industry Do you want to earn a generous salary Do you thrive on success This is the perfect opportunity for you! As a Business Development Manager, you can expect the benefits from Ramudden Global UK that come with being an employer of choice: Benefits: Highly competitive salary Company Car / Car Allowance 25 days holiday + 1 for your birthday plus Bank Holidays Job Security and Guaranteed Hours Company Pension Fill Your Boots Rewards saving an average of £400 per year Career Development Life Assurance with a range of other amazing benefits available through an app Electric car & cycle to work scheme Enhanced maternity and paternity pay to support growing families Who is Ramudden Global UK Ramudden Global UK keeps people safe around roadworks. They re the teams who install temporary lane closures, diversions, walkways, cones, signs, barriers, crossings and traffic lights so road workers and the public stay protected. Their work goes far beyond setting equipment out. They consult, plan, design, estimate and coordinate with customers and suppliers to make sure every Highway scheme is safe, efficient and fit for purpose. They also invest in new technology and more sustainable ways of working to improve safety and reduce carbon impact. It s a demanding industry, but knowing the job protects people makes it genuinely rewarding. And the team at Ramudden Global UK brings the energy that makes the work enjoyable. The Role of a Business Development Manager: We are looking for an experienced Business Development Manager to promote Ramudden Global throughout the UK. The main purpose of the role is to lead and develop Urban, Barrier and Traffic management across the business. Responsibilities include. Developing and delivering a sustainable Business Development & Marketing strategy which is reactive in our changeable market Developing and maintaining relationships with new and existing Integration of new businesses across all our UK Depots Participating in the organisation's strategic development and maintaining awareness of prevailing external market conditions Working with our sister companies within Ramudden Global UK to promote innovative technology to the Highway Industry Managing customer feedback & ensuring KPI s are met Helping to drive productivity and efficiencies throughout the business Feed insights back to Leadership, Marketing and Product teams Developing & delivering client presentations for new business Carrying out site and customer surveys and managing customer complaints in a timely and appropriate manner in line with internal procedures You will also work closely with Contract Managers on new contract mobilisations and with other colleagues in the Contracts Department to achieve sales targets. What good looks like for a Business Development Manager We are looking for a self-motivated and dynamic individual with a proven history of planning, coordinating, and controlling business development and marketing activities to meet company targets for client retention, growth and profitability. Essential for a Business Development Manager: Strong interpersonal & communication Skills Right to work in the UK unsponsored Experience in acquiring new business and clients Successful track record in a competitive sales environment Excellent communication & presentation skills Experienced in the use of Microsoft Office Full UK driver's licence Achievement-focused and sales-driven Flexible to travel as and when required Client focused with a friendly, diplomatic and confident approach Resilient, self-motivated and target-focused So, if you want to join a winning team and be part of an innovative organisation which is focused on company growth and employee progression, click on the apply button today. EQUALITY AND DIVERSITY AT RAMUDDEN GLOBAL UK Ramudden Global UK believe the skills, capabilities and talents of our people are the key to our success. We benefit enormously from the diversity and variety of our workforce and are fully committed to maintaining and encouraging this diversity. The richer the mix of people, skills and cultures; the greater the range of inputs, viewpoints and experiences. Because of this, Ramudden Global UK is fully committed to being an equal opportunity employer, defined by its diversity and opposition to all forms of unlawful and unfair discrimination. Ramudden Global UK are one of thousands of companies that have committed to real and measurable carbon reduction through (url removed) INDSW

About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. An excellent opportunity has arisen for the right candidate to take on an "entry level" role within the Private Sector Housing team. Whilst the primary purpose of the role is to operate an effective triage of complaints from residents and members and allocate the investigation of these complaints to the team, you will participate in all of the varied workstreams carried out by the team. You will be the first point of contact dealing with complaints about disrepair, licensing and unlawful eviction and harassment from tenants in the Private Rented Sector which is a vital role in demonstrating a caring and professional approach for the benefit of our customers. You will gain an introduction to the wide variety of workstreams carried out by the team and offer reasonable assistance to our officers so they may discharge their duties professionally and efficiently. The postholder will also be required to promote the service across the Council, as well as developing partnerships with colleagues in Homelessness, Housing Options, and Tenancy Sustainment services. The post holder will be delivering a successful front line and residents- facing service and will be expected to attend the office during normal office hours and work through the day and respond to same day complaints received by the Councils Call Centre, the dedicated Private Sector Housing email box and for personal callers in reception at King Street. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026. Interview date: 8 July 2026. Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At the organisation, they're committed to operating in a compliant, transparent and accountable way - ensuring the information they hold is managed responsibly and securely. They're now looking for an experienced Information Governance Manager to lead their Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you'll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of their data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What they're looking for They're looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You'll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please click apply

We are inviting applications for Personl Banker position for an International Bank based in London Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need

General Manager / Front of House Manager Commercial Property / Flexible Office Space Location: Bristol Salary: Competitive, to be confirmed, plus excellent benefits Job Type: Full-time, permanent The Opportunity We are seeking a dynamic, service-led General Manager / Front of House Manager to take full ownership of a flagship flexible office site in Bristol. This is a high-profile, fast-paced role suited to a confident leader who can deliver exceptional client service, maintain outstanding, premium site standards and create a welcoming, professional experience for occupiers and visitors. You will lead day-to-day operations, support client retention, oversee the front-of-house experience and work closely with internal teams, suppliers and clients to ensure the site operates smoothly and commercially. Key Responsibilities As General Manager / Front of House Manager, you will act as the key link between the operations team, on-site staff, clients and suppliers. Your responsibilities will include: Operational Management and Client Retention Build strong relationships with existing clients to support retention, satisfaction and renewals. Oversee the full customer journey, including onboarding, IT setup, offboarding and dilapidation inspections. Handle escalated queries or complaints professionally, ensuring feedback is recorded and acted upon. Identify opportunities to generate additional revenue through meeting rooms, events and enhanced client services. Host events on behalf of the company or its clients Conduct viewings for new or potential customers Lead by example and support the Front of House team to deliver a consistently professional welcome. Ensure all visitors, customers and occupiers receive a seamless, high-quality service experience. Oversee meeting room bookings, including room setup, presentation standards and AV requirements. Manage telephone enquiries and messages when required, maintaining a polished first impression. Lead, motivate and manage the on-site team, ensuring appropriate cover and high performance. Conduct regular one-to-ones, support development and address performance, disciplinary or grievance matters where required. Take ownership of recruitment, including first-stage interviews, onboarding and training. Promote a positive culture that reflects company values and supports continuous improvement. Maintain high site presentation standards through regular reviews and close liaison with the Building Manager. Manage key supplier relationships to ensure service levels are met and value is delivered. Source new suppliers where required and support the smooth running of site operations. Take overall responsibility for health and safety compliance, including staff training and annual document reviews. Manage the central helpdesk, ensuring issues are resolved quickly, professionally and with empathy. Oversee stock control, ordering and monthly bill run checks in partnership with the Finance team. Manage ad-hoc projects for the site as required. Front of House, Reception and Guest Experience Team Leadership and People Management Building, Supplier and Compliance Management Administration and Helpdesk About You We are looking for a proactive, polished and commercially aware manager who thrives in a customer-facing environment and takes pride in delivering excellent service. Proven experience in a customer-facing management role, ideally with front of house or commercial responsibility. Strong experience leading, motivating and developing a team. Excellent organisation skills, attention to detail and ability to prioritise effectively. Confident communication and leadership skills, with the ability to adapt to different situations. Experience within commercial property, serviced offices or flexible workspace is highly desirable. A genuine drive to raise standards and continuously improve. A proactive problem-solver who takes ownership of challenges. Confident, approachable and professional at all times. Client-facing, with meticulous attention to personal presentation and site standards. Calm and efficient under pressure, with the ability to manage a high volume of work. Enhanced holiday plus bank holidays Birthday leave Company pension scheme Uniform allowance Excellent training and career development opportunities Key Behaviours Benefits Apply Now If you are a passionate, service-led leader looking for a challenging and rewarding role, we would love to hear from you. Please apply with your CV to be considered.

We are inviting applications for Personl Banker position for an International Bank based in Wolverhampton Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need

We are inviting applications for Personl Banker position for an International Bank based in Manchester Details has given below. Main Responsibility: To assist the branch in meeting its sales objectives by delivering 1st class customer care to existing clients and by the acquisition, and retention of new clients by developing and strengthening new clients' relationships. Job Responsibility: Identifies and pursues sales opportunities through client referrals, the bank's internal networks, corporate relationships, and personal network. Delivers superior customer service, promptly handling all calls and emails received; fosters strong customer relations and actively promotes the bank as the preferred provider of banking services. Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf. Identifies and pursues opportunities to cross sell products and services to existing clients, through regular telephone &/or face to face contact and on-going relationship building. Fosters and maintains a welcoming, professional and service oriented atmosphere within the banking hall. To support the branch's business development initiatives by promoting and attending business development and sales events. To process 'new account' applications including NRI, postal service and other miscellaneous service requests. Preparation of DCS for service requests. To handle all postal service requests. To prepare AML Risk Matrix and check lists for account opening. Responsible for logging and maintenance of postal register. Designated as cover for the alternate Personal Banker position as and when required. Responsible for operating cash and attending to customers and maintenance of the cash register, ensuring compliance with the policies and procedures of the bank. Responsible for processing of Remittances. Responsible for dispatching cheques for remittances. Responsible for providing cover for clerical staff as and when required Undertakes any other responsibility as delegated by the Area Branch Manager or so designated senior officer. Competency: Excellent Networking skills. Excellent Sales Skills. Excellent Interpersonal skills. Excellent oral and written communication skills. Retail Sales experience. Ability to establish credibility and rapport; be friendly and personable and looks for ways to benefit the customer's financial relationship. Excellent customer contact skills; comfortable asking questions/interviewing customers about their financial situation; strong listening skills. Understands how to present features, and benefits of products and services to customers with differing need

Information Governance Manager Location: Remote Salary: £55,000 per annum Vacancy Type: Permanent, Full Time At Stonewater, we re committed to operating in a compliant, transparent and accountable way - ensuring the information we hold is managed responsibly and securely. We re now looking for an experienced Information Governance Manager to lead our Information Governance function. This is a pivotal role, combining strategic oversight of data protection with the leadership of operational delivery across the organisation. What you ll be doing In this senior role, you will: Taking ownership of statutory responsibilities Lead the development and continuous improvement of our data protection and information governance framework Provide expert advice and assurance to senior leaders on data protection compliance Oversee data subject rights processes, ensuring timely and compliant handling of requests Lead the management of personal data breaches, including investigation, risk assessment and regulatory reporting where required Oversee and maintain the Record of Processing Activities (RoPA) and data protection records Embed Data Protection by Design and Default across projects, systems and business processes Develop and deliver training and awareness to build a strong data protection culture Support audits, reviews and regulatory inspections, ensuring actions are effectively managed Build strong relationships with internal teams, regulators and external partners Lead on the management and response to data protection complaints Provide line management and leadership to the Information Governance team What we re looking for We re looking for a confident, experienced leader who can combine technical expertise with strong influencing skills. You ll bring: Strong working knowledge of UK GDPR, the Data Protection Act 2018 and data protection principles A professional qualification in data protection (e.g. CIPP/E) or equivalent experience Proven experience in an information governance or data protection leadership role Experience managing data subject rights requests and personal data breaches The ability to interpret legislation and apply it in a practical organisational context Excellent communication and influencing skills, including working with senior stakeholders Strong analytical, organisational and problem-solving skills It would be great if you also have: Experience working in social housing or a regulated environment Experience developing policies, frameworks and training programmes Knowledge of information lifecycle management, including retention and disposal Awareness of housing-specific compliance requirements (e.g. DPIAs, CCTV, STAIRs) Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover Stonewater Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Our mission is to provide quality homes and services for people whose needs are not met by the open market. We re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people s lives. We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation. Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for Stonewater, please click apply to be redirected to our website to complete your application.

Hours per week: 36 Contract type: 4x Permanent Vetting requirements: Basic DBS Check About the role At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Housing & Neighbourhoods department, we aim to be efficient in everything that we do. We are committed to improving housing standards and ensuring residents have access to safe, secure and high-quality homes. Our offer as an employer includes a supportive, inclusive working environment with opportunities for development and progression. This is an exciting time to be joining us as we reshape the regulation of our private rented sector. With over 30,000 private rented homes in the borough and rising expectations following major legislative reform, the Private Sector Housing Service is undergoing a major transformation to become more proactive, tenant-focused and intelligence-driven, supported by expanded staffing and service redesign. As part of an expanded, dynamic and high-performing team, you will play a critical role in investigating housing conditions, taking enforcement action, and working with landlords and residents to improve outcomes across the borough. We are looking for strong team players, with a can-do attitude in tackling their work. While knowledge and expertise in housing regulatory work is ideal, entry-level applicants who are seeking to build their careers are welcomed. Role duties will include core work around the investigation of complaints of poor housing conditions, unlicensed properties, property inspections, and undertaking enforcement action as necessary. High standards of customer care and communication, together with an emphasis on effective collaboration are required. Our mission is to be the best council. To do this we need the best people to help build our vision. If you're looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you. Please see the Role Profile for more information. Role Specific Qualifications: A formal qualification in Environmental Health, Building Surveying, Construction, or a similar field. Our People Values: How we act defines who we are. At the heart of our organisation is a common approach to defining 'who we are'. We are looking for people who can build this into everything they do. We are fair We treat everyone with compassion, dignity and fairness. We value the views and opinion of others and promote benefits and opportunities for all. We are caring We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success. We are collaborators We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone. We are driven We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do. Our commitment to you: At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working click HERE to find out more. We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace. At H&F, our workplace ensures that everybody has equitable access to opportunities. In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. To explore more about the work we do towards being an inclusive employer and our commitments to achieve this please click HERE . Closing date: 29 June 2026 Interview date: 8 July 2026 Contact details for Informal discussion: Gary Vickers, PRS Manager Response via email on To find out more and apply, please visit our website using the button provided. Asking for Adjustments We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us at or by post to The Town Hall, King Street, Hammersmith W6 9JU. Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Assistant Service Manager Commercial Vehicle Dealership Circa £35,000 basic with OTE £49,600 £66,800 Manchester Permanent / Full Time Working Hours: Monday to Friday: 8:00am 6:00pm 1 in 3 Saturdays 8:00am 1:00pm Join a Busy Aftersales Department We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, commercial vehicle dealership service department. This is a demanding but rewarding role within a fast-paced dealership with career progression opportunities. Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance. Key Responsibilities: Leadership & Team Management Support the Service Manager in leading, managing, and motivating the service and aftersales teams. Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed. Coach, mentor, and support team members to maximise individual and departmental performance. Ensure the department is adequately resourced to meet customer demand and operational requirements. Promote a positive, collaborative working environment focused on continuous improvement. Service Department Operations Support the day-to-day management of the service department in a busy dealership environment. Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained. Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency. Monitor departmental workflows and proactively address operational challenges. Work closely with senior management to identify and implement operational improvements. Customer Experience Ensure consistently high levels of customer satisfaction and service delivery. Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships. Drive a customer-first culture throughout the department. Support the achievement of manufacturer and dealership customer satisfaction targets. Performance & Reporting Assist with departmental reporting in line with group and manufacturer requirements. Monitor productivity, efficiency, and key performance indicators (KPIs). Support departmental revenue growth through effective upselling and service retention initiatives. Contribute to achieving departmental financial and operational targets. Compliance & Standards Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed. Maintain compliance with health and safety requirements and dealership policies. Support continuous process improvement initiatives to enhance efficiency and customer experience. About You The successful candidate will be: An experienced automotive aftersales professional with supervisory or management experience - this is essential. Highly organised and capable of thriving in a demanding, fast-paced environment. A strong communicator with excellent customer handling and conflict resolution skills. Passionate about developing and supporting teams to achieve success. Commercially aware, with a focus on productivity, efficiency, and customer satisfaction. Resilient under pressure and able to effectively prioritise competing demands. Experienced in workshop planning, job allocation, and performance management. Committed to maintaining high standards and delivering exceptional customer experiences. To find out more about this Assistant Service Manager vacancy, please apply to Adam Curtis of ACS Automotive Recruitment Consultancy today!

About the Role This is a key leadership position responsible for managing the NNDR team, overseeing service performance and acting as the Council's specialist lead on complex business rates matters. You will play a crucial role in ensuring compliance with legislation, maximising collection rates and providing expert advice to senior stakeholders on business rates policy and retention. Key Responsibilities Lead, manage and develop the NNDR team, ensuring the efficient delivery of billing, collection and recovery processes. Monitor service performance and drive continuous improvement across all aspects of the Business Rates function. Act as the Council's lead specialist on complex NNDR matters, including: Small Business Rate Relief Business Improvement Districts (BIDs) Transitional Relief Charitable Relief Revaluations Property Splits and Mergers Part Occupation Relief Valuation List Reconciliations Provide expert advice and guidance to senior managers, elected members and key stakeholders. Assess and model the impact of legislative changes, government grants and policy updates. Prepare reports, briefings and recommendations for senior leadership and members. Review processes and implement service improvements to ensure compliance and efficiency. Deliver training and guidance to staff on legislative changes, relief schemes and grant initiatives. Manage escalated and contentious cases, ensuring appropriate resolutions are achieved. Prepare responses to complaints and service challenges at Stage 1 level. About You We're looking for someone who can demonstrate: Extensive experience within Business Rates (NNDR) administration and management. Strong knowledge of business rates legislation, relief schemes and valuation processes. Experience leading and developing teams within a local authority revenues environment. Excellent analytical skills with the ability to model financial impacts and interpret legislation. Experience advising senior managers, elected members and stakeholders. Strong customer service, communication and complaint-handling skills. The ability to manage competing priorities and deliver results in a fast-paced environment. Interested? If you would like to be considered, please send: Your up-to-date CV Availability / notice period

Main Dealer Aftersales Department experience is essential for this role Assistant Service Manager - Car Dealership £40k Basic, OTE £55k Borehamwood Permanent / Full Time Working Hours: Monday to Friday: 8:00am 6:00pm No Saturday's unless required by the business to cover staff holiday/absence etc. Join a Busy Aftersales Department We are seeking a highly organised, resilient, and people-focused Assistant Service Manager to support the leadership and daily operation of a busy, high-volume automotive service department. This is a demanding but rewarding role within a fast-paced dealership environment processing approximately 70 jobs per day, where customer expectations are exceptionally high. Working closely with the Service Manager, you will play a key role in leading, motivating, and developing a team of automotive professionals while ensuring operational excellence, outstanding customer satisfaction, and strong departmental performance. Key Responsibilities Leadership & Team Management Support the Service Manager in leading, managing, and motivating the service and aftersales teams. Help foster a high-performance culture where success is recognised, rewarded, and underperformance is effectively managed. Coach, mentor, and support team members to maximise individual and departmental performance. Ensure the department is adequately resourced to meet customer demand and operational requirements. Promote a positive, collaborative working environment focused on continuous improvement. Service Department Operations Support the day-to-day management of the service department in a high-volume dealership environment. Supervise and support the front-of-house aftersales team, ensuring exceptional customer service standards are maintained. Assist with workshop loading, job allocation, and resource planning to maximise productivity and efficiency. Monitor departmental workflows and proactively address operational challenges. Work closely with senior management to identify and implement operational improvements. Customer Experience Ensure consistently high levels of customer satisfaction and service delivery. Handle customer concerns, complaints, and queries professionally, effectively resolving issues and maintaining positive customer relationships. Drive a customer-first culture throughout the department. Support the achievement of manufacturer and dealership customer satisfaction targets. Performance & Reporting Assist with departmental reporting in line with group and manufacturer requirements. Monitor productivity, efficiency, and key performance indicators (KPIs). Support departmental revenue growth through effective upselling and service retention initiatives. Contribute to achieving departmental financial and operational targets. Compliance & Standards Ensure all manufacturer, company, and industry standards, processes, and procedures are consistently followed. Maintain compliance with health and safety requirements and dealership policies. Support continuous process improvement initiatives to enhance efficiency and customer experience. About You The successful candidate will be: An experienced automotive aftersales professional with supervisory or management experience - this is essential. Highly organised and capable of thriving in a demanding, fast-paced environment. A strong communicator with excellent customer handling and conflict resolution skills. Resilient under pressure and able to effectively prioritise competing demands. Experienced in workshop planning, job allocation, and performance management. To find out more about this Assistant Service Manager vacancy, please apply to Stacey Hunt of ACS Automotive Recruitment Consultancy today!

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Great Yarmouth on a full-time, permanent basis. Definition of Role: To ensure related sale parts are offered or sold at all times. To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists. To conduct all transactions with customers with the utmost courtesy. To ensure that there is an implementation of the discount structure as applicable. To ensure that customer satisfaction and customer retention is maximised. To create customer confidence in the group by ensuring a professional attitude and performance. To ensure the highest standard of courtesy and efficiency in customer contact and communication. To assist with any internal or external Sales or Aftersales promotions when required. Main Responsibilities: To ensure that all required parts for any particular repair or service and additional accessories are offered to customers. Ensure that a receipt is received for all relevant issues. To ensure customer awareness of all products and services available. To carry out promotional work in connection with Group campaigns as directed. To ensure authorisation for parts returns are carried out with the correct procedures. To ensure that any information processed into the computer is accurate. To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies. To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager. To ensure that all customers are shown the utmost courtesy and consideration. To ensure the highest degree of efficiency and understanding of all customer requirements. To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention. To ensure that information is updated regularly on the system to ensure the customer information is accurate To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order. To ensure that stock is only issued in accordance with policy regarding payment or charge. To guard against unauthorised withdrawal from stock. To maintain stock control system. To care for stock control, plant and record systems. To ensure effective and economic use of delivery vans and courier companies. To ensure all work has been carried out as detailed and charge for. Person Specification: To be numerate and literate at the clerical level required. To understand basic vehicle layout, function and location of parts and part terminology. To be able to identify parts by CD ROM, microfiche. To have received training in standard stock-keeping system used. To use stock control and location equipment. Ability to communicate clearly and concisely with customers and other staff members. Working Hours: Mon-Fri: 8:30-17:00 (plus 1 Saturday morning per month, paid as OT) If this is a role you are interested in, please apply online ensuring your CV is up to date.