93 jobs found

Fixed Term Contract Infrastructure Engineer (Security) Role - Infrastructure Engineer - Security Rate - several positions ranging from £40,000 to £70,000 Location - Corsham Full Time working - Hybrid on site working pattern (2 days min) Our client is seeking a hands-on Infrastructure Engineer with security experience. This role combines infrastructure engineering with a strong focus on security, working closely with the Infrastructure Manager to improve systems, implement best practices, and enhance overall security posture. Key Responsibilities - Support and secure on-premise and cloud infrastructure - Implement infrastructure hardening and security best practices - Manage Windows server, networking, Firewall, and endpoint technologies - Assist with vulnerability remediation and infrastructure improvements - Monitor infrastructure performance, stability, and security - Technical Environment Skills & Experience - Background in Infrastructure Engineering or Systems Administration - Strong Windows infrastructure knowledge - Experience with Servers, networking, Firewalls, and endpoint technologies - Understanding of infrastructure security principles and best practices - Exposure to cyber security, AWS, Intune, Entra, or Linux environments desirable My client is open to someone who has strong infrastructure experience and looking to step into the Security Infrastructure world so if that is you and you are interested please reach out! Fixed Term Contract Infrastructure Engineer (Security) Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:

We are looking for an experienced Senior Engineer with a strong technical background in Microsoft 365, security, and modern workplace technologies. This role focuses on designing, securing, and improving Microsoft environments for customers, while acting as a trusted technical advisor and escalation point within the engineering team. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Excellent knowledge of: Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Desirable Skills PowerShell scripting and automation. Experience with Microsoft Sentinel and Defender XDR. Experience improving technical standards and engineering processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

We're working with a fast-paced, friendly IT solutions business to find an experienced 2nd Line IT Support Engineer to join their close-knit team. This is a technical, varied role supporting SMEs across the UK and internationally on IT and telecoms solutions. If you're someone who takes pride in a first-time fix, enjoys working across a diverse client base, and wants to keep developing your skills in a supportive environment - this is worth a look. The role is fully office-based with one client visit per month to a site in Horsham. What you'll be doing: Providing technical support via phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA - zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ compliance - evidence collection, remediation tracking and controls implementation Managing patch compliance across endpoints and servers and driving remediation to agreed targets Supporting Disaster Recovery and Business Continuity planning including backup/restore testing and documentation Working with senior engineers to identify recurring incidents and implement long-term fixes Supporting change management aligned to ITIL best practice Technologies you'll need experience with: Microsoft 365 - Admin, Security, Compliance, Exchange and GDAP Microsoft Sentinel (SIEM/SOAR) and incident triage/response Microsoft 365 Defender - Defender for Endpoint and Defender for Office 365 Microsoft Entra & Intune - Conditional Access, LAPS, Configuration Policies Active Directory, Group Policy, DNS, DHCP Hyper-V and failover clustering SAN/NAS - iSCSI, LUN, MPIO Networking - Security, Switching, L3, Firewalls, IPsec, SSL Patch management and compliance tooling for endpoints and servers Backup and DR/BCP - restore validation, DR testing, documentation MDT / WDS Awareness of Cyber Essentials+ requirements and practical controls What we're looking for: Solid hands-on experience resolving IT problems across a range of environments Strong attention to detail - someone who gets it right first time Self-motivated and proactive - training is available but self-learning is essential Microsoft qualifications are beneficial but not required Full UK driving licence (clean) and own vehicle - essential What's on offer: Yearly bonus 25 days holiday plus bank holidays Casual dress, company events, pension Free on-site parking Monday to Friday, 8:45am - 5:00pm (38.75 hours per week) Interested? Get in touch with MSP Talent Bridge to find out more.

Job Title: IT Support Engineer Location: Wrexham, North Wales Salary: £35,000 per annum + excellent benefits Type: Permanent Full-time About the Opportunity Trek Recruitment is delighted to be partnering with a well-established manufacturing business in Wrexham to recruit an experienced IT Support Engineer . THE ROLE This is a varied, hands-on role offering the chance to support a wide range of IT systems and infrastructure while delivering excellent first- and second-line support to users across multiple sites. You will play a key role in maintaining reliable, secure, and efficient IT operations that directly support the business s manufacturing activities. If you enjoy solving problems, supporting users, and working with a broad technology stack, this is an excellent opportunity to join a supportive team in a stable manufacturing environment. Key Responsibilities Deliver first- and second-line IT support (on-site and remote) for hardware, software, and network issues Manage and maintain Windows & Ubuntu servers , Active Directory, VMware/vSphere, and Veeam backup solutions Support Microsoft 365 , Windows 10/11, and end-user applications Manage and configure network infrastructure including switches, firewalls, printers, and endpoints Work with technologies such as SQL Server, MySQL, Synology DSM, Fortinet FortiOS, Certero, and Axonius Collaborate effectively with head office and branch teams via Microsoft Teams Document processes in Confluence, create database queries, and maintain system records Ensure hardware/software availability and promote good security practices YOU Strong experience in Windows Server environments (IIS, Print/File Services, Terminal Services) Solid working knowledge of Active Directory , networking (firewalls, switches), and core IT security principles Proven ability to deliver effective support both remotely and in-person Excellent communication skills with the ability to explain technical issues clearly to non-technical users HNC/HND or Degree in IT, Computer Science or a related field, combined with relevant practical experience SKILLS Familiarity with Cisco Meraki , CCNA, network CLIs, or advanced networking Exposure to Azure Data Studio, SharePoint, Jira, Confluence, Metabase , GitHub, or VS Code Knowledge of virtual desktop infrastructure, ZPL/label printing, SSH/CLI, or BI reporting Experience with the FIA framework or formal IT documentation control Commutable from Chester, Oswestry, Shrewsbury, Cheshire, Shropshire, and North West England

A Snapshot of Your Day Join Siemens Energy Gas and Power Services in Lincoln as a Senior HMI PC and Cyber Security Engineer, and take a leading role in modernising and upgrading Siemens Energy Small Gas Turbines. You'll build, develop, and support industrial Human Machine Interface (HMI) systems-both hardware and software-installing and testing standardised builds across Windows endpoints, servers, and clients. You'll work hands-on with engineering platforms like AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC, while strengthening system protection through Windows hardening, endpoint security, whitelisting, and secure backups. Your work helps raise quality, improve on-time delivery, and support safe commissioning in the field. How You'll Make an Impact You will install, configure, and test standardised HMI builds on Windows endpoints, servers, and clients using AVEVA Intouch, FactoryTalk Optix, Simatic PCS7, and WinCC You will apply cyber security measures including Windows hardening, endpoint security, whitelisting, and secure backups You will configure, develop, and test industrial networking components such as industrial firewalls and managed switches You will develop and maintain work instruction documentation for build configurations, and create/maintain information database(s) You will collaborate with Project Execution to improve quality and on-time delivery, and support Field Service during commissioning by resolving software/hardware issues found in testing What You Bring A degree (or equivalent professional accreditation/recognition) in an engineering discipline, ideally Computer Science, Control Systems, or Cybersecurity 1+ years of experience with industrial controls system applications such as Rockwell/Allen Bradley Control Logix, Siemens PCS7 Control Systems, AVEVA Intouch, and/or FactoryTalk Optix Familiarity with industrial networks and cyber security standards, frameworks, and regulations including IEC-62443, NCSC CAF, and the EU Cyber Resilience Act Working knowledge of change/configuration management tools and processes, plus experience with IT tools for business analytics and project management A systems engineering approach to product improvement (highly desirable) About the Team You'll join the Engineering team within Siemens Energy Gas and Power Services in Lincoln. The team is responsible for the build, development, and support of industrial HMI systems (hardware and software) used in the modernisation and upgrade of Siemens Energy Small Gas Turbines. You'll work closely with the Project Execution team to enhance quality and strengthen on-time delivery. You'll also support Field Service during commissioning by helping troubleshoot and fix issues found during testing. The wider business supports customers worldwide with services that improve the reliability and performance of rotating power equipment across wind, utility, oil & gas, and industrial processing industries. Who is Siemens Energy? At Siemens Energy, we are more than just an energy technology company. With ,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Find out how you can make a difference at Siemens Energy: Our Commitment to Diversity Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards/Benefits Here are examples of the rewards and benefits Siemens Energy offers: Opportunities to work with a global team Opportunities to work on and lead a variety of innovative projects Medical benefits Remote/Flexible work Time off/Paid holidays and parental leave Continual learning through the platform Access to a variety of employee resource groups

AWS Technical Architect +6 months + +Fully remote +SC cleared role - current active clearance is essential As an AWS Technical Architect, you'll take high-level customer requirements and turn them into practical, secure, and production-ready AWS solutions. You'll work closely with CloudOps, DevOps, engineering teams, and customer stakeholders to design cloud platforms that are scalable, resilient, secure, and cost-effective. This is a hands-on role but also highly collaborative and strategic - ideal for someone who enjoys solving complex technical problems while guiding teams and influencing architecture decisions. Solution Design: Architecting cloud solutions on AWS according to business requirements, covering infrastructure design, application architecture, security, and integration patterns. DevOps Automation and IaC: Champion an automation-first mindset, ensuring all scalable architectures are driven by Terraform Infrastructure as Code (IaC) and modern automation tools. Cloud Migration: Assisting in migrating on-premises infrastructure and applications to AWS cloud with minimal disruption and optimal performance. Security and Compliance: Implementing security best practices and compliance standards within AWS environments, including identity and access management, encryption, and network security. Network Architecture: Establish central AWS transit and network infrastructure, acting as the core gateway for all inter-account communication and outbound traffic to external services. Cost Optimization: Designing cost-effective solutions by selecting appropriate AWS services and implementing cost management strategies. High Availability and Disaster Recovery: Designing architectures for high availability and disaster recovery using AWS services. Performance Optimization : Tuning configurations and leveraging AWS services for optimal performance of applications and infrastructure. Monitoring and Logging: Implementing monitoring, logging, and alerting solutions using AWS CloudWatch and CloudTrail to ensure the health, performance, and security of AWS environments. Technical Leadership and Collaboration: Providing leadership, guidance, and mentorship to team members, collaborating with cross-functional teams. Continuous Learning and Innovation: Staying updated with the latest AWS services and best practices, driving innovation for improved efficiency and reliability of AWS solutions. Experience required: Proven track record as an AWS Technical Architect Hands-on experience across AWS/public cloud environments Strong practical AWS knowledge across infrastructure, networking, security, and cloud operations Experience working closely with DevOps and CloudOps teams Proficiency in deploying Landing Zone, particularly Secure Landing Zone/PALZ and expertise in Control Tower and AWS Organizations. Practical experience in designing and implementing Continuous Integration and Deployment utilizing tools like GitHub Actions. Expertise in managing and maintaining secure AWS cloud environments and various AWS security services. Experience with authentication and authorization protocols such as OAUTH2, SAML2.0, and OIDC. Proficiency in designing and implementing cloud-native solutions, including serverless applications, containerised applications, CI/CD pipelines, Network Infrastructures like Transit Gateway and Direct Connect, Identity and Access Management, and programmable infrastructure. Knowledge and experience in infrastructure as code solutions using tools like Terraform, GitHub Actions, Python, Bash or PowerShell. Experience with network concepts such as VPC, Transit Gateways, Gateway Load Balancers, AWS Private Link, Endpoint Services, Route 53, IPAM, CIDR management, and hybrid networks. Proficiency in tools like Git/GitHub, Confluence, Jira, and ServiceNow. If you'd like to discuss the AWS Technical Architect role in more detail, please send your updated CV to (url removed) and I will get in touch.

Job Title: Lead Modernization Engineer Java / Node.js Salary: Paying up to 80,000 per annum Location: Wembley London - 5 days on-site Our client, a well-established and diversified multinational organisation, is seeking a Lead Modernization Engineer Java / Node.js to join their team. Skills Solid Experience in Java development with significant, demonstrable experience in Spring Boot and Microservices architecture - not just familiarity, but production ownership. Azure Integration: Proven experience building applications that consume Azure-native services, including Azure Key Vault for secrets, Azure Storage API, and Azure Service Bus for event-driven messaging. DevOps Mindset: Solid understanding of the full CI/CD lifecycle; comfortable reading and contributing to Dockerfiles and GitHub Actions YAML workflows - not as a DevOps engineer, but as a developer who understands the pipeline their code flows through. API Mastery: Deep expertise in RESTful API design principles, OAuth2 authentication flows (including FusionAuth integration), and DMARC-compliant transactional email logic via SendGrid. Duties Engineering Standards: Define and enforce the clients Java and Node.js coding standards across the team - with a specific focus on robust exception handling, ninary stream handling, structured logging via Application Insights, and adherence to security-first development practices. Cloud-Native Readiness: Ensure all application logic is optimised for containerisation from the ground up. This includes implementing proper Health Check endpoints, secure Secret Management via Azure Key Vault, correct port mapping for Container Apps, and stateless design principles compatible with Azure Container Apps (ACA). Technical Mentorship: Provide direct, hands-on mentorship to junior and mid-level developers - identifying technical debt at the codebase level, running structured code reviews, and building a culture of engineering excellence that prevents recurring quality issues such as corrupted or misconfigured deployments. Architectural Liaison: Work closely with the Principal Architect to translate High-Level Designs (HLDs) into production-ready implementation plans - ensuring the development team understands not just what to build, but why the architectural decisions were made, and what constraints must be respected. Quality Assurance: Champion a strong automated testing culture - unit tests, integration tests, and contract tests - to prevent regression and ensure deployments are verifiably stable before reaching production.

Senior Cyber Security & Network Analyst Location: Surrey - 2 days on-site Salary: 70k + benefits Type: Permanent Overview We're looking for a Senior Cyber Security & Network Analyst to join a high-performing IT function responsible for protecting and supporting a complex enterprise environment. This is a hands-on, hybrid role combining cyber security operations, security engineering, and network infrastructure ownership . You'll play a key part in safeguarding systems, responding to threats, and driving continuous improvements across the organisation's security posture. What You'll Be Doing Lead day-to-day cyber security operations , ensuring systems remain protected and resilient Monitor and respond to threats via SIEM tools , investigating incidents and implementing fixes Manage and optimise next-generation firewalls (Palo Alto) and endpoint security platforms Oversee vulnerability management and patching (e.g. Qualys) Maintain and support network infrastructure (LAN, WAN, Wi-Fi, load balancing, connectivity) Analyse security data to identify risks, threats, and vulnerabilities Deliver security-focused projects , including new tool implementation and enhancements Support security audits, access controls, and compliance requirements Collaborate with internal teams and third-party vendors to resolve complex issues Produce and maintain technical documentation, policies, and procedures Key Skills & Experience We're particularly interested in candidates with a strong mix of security + networking expertise, including: Proven experience in cyber security operations and engineering Strong hands-on experience with: Palo Alto Firewalls (essential) SIEM tools Endpoint Detection & Response (EDR) Vulnerability management tools (e.g. Qualys) Solid networking knowledge: L2/L3 switching (Cisco Nexus) LAN/WAN, Wi-Fi (Aruba), load balancing Experience managing security incidents and threat response Understanding of data security, risk management, and compliance environments Exposure to working within structured or regulated environments is beneficial

Infrastructure Analyst - Vulnerability & Patch Management 12-month Fixed Term Contract Up to £55,000 Hybrid: 3 days onsite / 2 days remote We're hiring an Infrastructure Analyst to join a busy enterprise environment, with a strong focus on endpoint vulnerability management and remediation . This role is best suited to someone who can combine solid infrastructure engineering experience with practical exposure to vulnerability management , patching, and third-party coordination. The role is weighted more toward vulnerability remediation than traditional patching , so we're looking for someone who can assess, prioritise and drive remediation activity across a large and complex endpoint estate. What you'll be doing Managing and driving remediation of endpoint vulnerabilities across a large estate Reviewing vulnerability and compliance reports, grouping recurring issues, prioritising remediation activity, and coordinating fixes Working closely with a newly appointed Vulnerability Manager to ensure vulnerabilities are tracked, prioritised and resolved Supporting and improving endpoint patching processes where needed Managing remediation activity across both internal teams and third-party providers Helping document process improvements and build a more scalable vulnerability remediation approach Environment Cloud-first endpoint environment Windows 11 estate using Autopilot and Intune MS Defender for Endpoint SCCM/MECM still used for key on-prem device management, including critical payment-related estate Established patching lifecycle with opportunity to improve processes further What we're looking for Strong infrastructure/endpoint engineering background Experience with MS Defender and vulnerability remediation and patch management Good understanding of Intune and SCCM/MECM Ability to work from large vulnerability datasets and turn them into clear remediation plans Confidence dealing with third parties , pushing for action, and managing accountability Able to prioritise effectively in a fast-moving environment Strong communication skills and the ability to work closely with both technical teams and security stakeholders Ideal background You may have worked in roles focused on: Endpoint management Patch and vulnerability remediation Infrastructure engineering EUC / modern workplace engineering Security remediation within infrastructure teams Why this role? Opportunity to take ownership of a high-impact vulnerability remediation workload Work alongside a dedicated Vulnerability Manager in a business investing in security improvement Join a mature endpoint environment where you can make measurable improvements quickly

Location: Birmingham (Hybrid 3 days onsite) Salary: £45,000 - £50,000 + Excellent Benefits Contract Type: Permanent The Role SOC Engineer - Cyber We re looking for a hands-on SOC Engineer to join a rapidly growing Cyber Security function within a large enterprise technology environment. This is an opportunity to work in one of the most modern and well-equipped SOC environments in the market, supporting enterprise customers across a broad range of managed security services and cloud technologies. This is a genuinely engineering-led role rather than a traditional SOC analyst position. You ll be heavily involved in infrastructure, cloud security, security tooling, automation, and operational cyber engineering across enterprise-scale environments. Working from a Birmingham-based SOC three days a week, you ll play a key role in supporting customer environments, improving cyber capabilities, and helping showcase a cutting-edge SOC environment to visiting customers and stakeholders. What s in it for you as our Cyber SOC Engineer? Salary of £45,000 - £50,000 Hybrid working environment Excellent company benefits package Flexible benefits scheme Access to industry-leading SOC technology and tooling Dedicated training and development time each week Fully funded learning opportunities and partner-led certifications Opportunities to attend conferences and industry events Career progression within a large enterprise technology organisation Exposure to enterprise-scale cloud and cyber environments Supportive, collaborative, and highly technical team environment Duties as SOC Engineer - Cyber As a Cyber SOC Engineer, you will: Act as a technical escalation point and engineering SME across SOC technologies including SIEM, MDR/XDR, EDR, vulnerability management, and cloud security tooling Support, maintain, and improve cyber security infrastructure across enterprise customer environments Work closely with internal teams and customers to onboard, configure, and optimise security technologies and services Investigate and resolve platform issues, security alerts, log source health problems, and tooling-related incidents Configure and support technologies such as Microsoft Defender, Sentinel, CrowdStrike, Tenable, and related security platforms Assist with vulnerability scanning, remediation support, and operational security improvements Contribute to automation and scripting initiatives using tools such as KQL, PowerShell, Python, or Bash Produce and maintain technical documentation, operational runbooks, and security playbooks Support governance and compliance activities aligned to standards such as ISO27001, GDPR, and NCSC guidance Work collaboratively across infrastructure, cloud, networking, and cyber teams to improve service delivery and operational resilience Stay up to date with emerging cyber threats, technologies, and security best practice Contribute to continual improvement initiatives across the SOC function Who are we looking for as our Cyber SOC Engineer? We re looking for a technically capable and proactive engineer who enjoys solving problems, learning new technologies, and working collaboratively in a fast-paced environment. This role would suit someone from a SOC Engineering, Cloud Security, Infrastructure Security, or Cyber Engineering background who enjoys hands-on technical work rather than purely monitoring or analyst-based responsibilities. You ll ideally have experience with: Microsoft Sentinel and Microsoft Defender EDR/XDR/MDR technologies Vulnerability management tools such as Tenable or Qualys Azure, Microsoft 365, Intune, or AWS environments Security tooling, infrastructure, and cloud platforms Linux and Windows operating systems SIEM technologies and security monitoring Basic scripting or automation using KQL, PowerShell, Python, or Bash ITIL environments and structured change control processes Firewall, endpoint, or cloud security technologies We d especially like to hear from candidates who are: Strong communicators who can work confidently with both technical and non-technical stakeholders Organised, collaborative, and eager to learn Comfortable working in a customer-facing environment Self-driven and proactive in solving problems Able to take ownership while also working well within a team Interested in developing their cyber engineering and cloud security expertise further Relevant certifications such as SC-200, SC-900, AZ-500, CISSP, or similar would be advantageous, but practical engineering experience is equally important. Please note: Candidates must be eligible for UK Security Clearance (SC/BPSS), including having the right to work in the UK and meeting residency requirements. INDHS

IT Support Administrator- Havant-Permanent Are you an IT Support professional who enjoys helping people as much as solving technical problems? We are looking for a personable and proactive IT Support Administrator to join a busy and growing organisation. This is an excellent opportunity for someone who combines strong technical skills with outstanding customer service, building trusted relationships with users and becoming a valued point of contact across the business. The successful candidate will be confident working directly with employees at all levels, providing a professional, friendly, and responsive support service while ensuring IT systems remain secure, reliable, and efficient. We are looking for someone that is happy helping end users face to face, by email and on the phone. The Opportunity This role is ideal for an individual who enjoys being highly visible within a business, taking ownership of issues, and delivering a positive end-user experience. You'll be supporting a wide range of technologies while building strong relationships with colleagues, understanding their needs, and ensuring they feel supported every step of the way. You will provide first- and second-line support, manage user accounts and devices, support cloud-based technologies, and work closely with third-party providers to maintain a high-quality IT service. Key Responsibilities Act as a trusted and approachable point of contact for all IT-related queries Build strong working relationships with end users across the organisation Deliver excellent customer service through clear communication and proactive support Provide onsite and remote technical support for hardware, software, and network issues Troubleshoot and resolve technical incidents efficiently while keeping users informed throughout Administer Active Directory, user accounts, permissions, and Group Policy Configure, deploy, and support laptops, desktops, and mobile devices Install, maintain, and troubleshoot Microsoft 365 applications and business systems Support Azure environments and cloud-based services Monitor and maintain IT infrastructure, systems, and network performance Implement and support security measures including MFA, endpoint protection, patch management, and encryption Coordinate support activities with Managed Service Providers (MSPs) and external vendors Manage IT assets, software licensing, and equipment lifecycle processes Support employee onboarding and offboarding activities Create and maintain documentation, procedures, and knowledge base materials Assist with IT projects, upgrades, and continuous improvement initiatives What We're Looking For We're seeking someone who is technically capable but equally passionate about delivering an exceptional user experience. You will have: Previous experience in a first- or second-line IT support role Excellent interpersonal and communication skills A genuine passion for helping users and solving problems The ability to build rapport quickly with people at all levels of an organisation Strong troubleshooting and analytical skills Experience supporting Microsoft 365 environments Knowledge of Active Directory and user administration Exposure to Azure and cloud technologies A proactive approach and willingness to take ownership of issues through to resolution Strong organisational skills and the ability to prioritise effectively Desirable Experience Experience working with ERP systems such as SAP Knowledge of Cyber Essentials and/or ISO 27001 Experience working alongside Managed Service Providers (MSPs) Microsoft, CompTIA A+, Network+, or Security+ certifications Why Apply? This is an opportunity to join an organisation where IT is seen as a valued business partner rather than simply a support function. You'll have the chance to make a real impact, develop strong relationships across the business, and play a key role in delivering an outstanding user experience while working with modern technologies and systems. Due to the nature of this client we can only accept applications from British Citizens. For further information and to apply please contact Victoria at Copello on (phone number removed)

Job Title: IT Engineering Manager Location: Bolton Office, 5 days per week Salary: £35,000 - £40,000 per annum depending on experience Job Type: Permanent, Full Time - 08:30 - 17:30 About us: At Digicomm 360, we deliver practical IT and telecoms solutions that help organisations across the UK work efficiently, whether in the office, remotely or hybrid. Based in Bolton, we offer hands on local support backed by strong remote capabilities. We're a collaborative, customer focused team with a genuine passion for technology and a commitment to doing the right thing. We're seeking a dynamic, enthusiastic individual to lead our IT Engineering Team. Reporting to the Managing Director, you'll oversee high-quality service delivery across IT, telecoms, connectivity and cloud platforms, acting as a senior escalation point while providing strong technical leadership. This role blends technical expertise, customer service excellence and people management to drive continual improvement across the team. About the role: Act as the senior technical escalation point for complex IT, telecoms, cloud, and network issues. Oversee RMM dashboards, patching, AV, alerts, automation and compliance related maintenance. Ensure best practice configuration, security, and lifecycle management of all client systems. Support the standardisation of processes, technical documentation, and engineering workflows Deliver and oversee IT and telephony projects, including: Microsoft 365 migrations and modern workplace deployments Intune and CIPP onboarding, policies, and automation Hosted and on premises telephony systems Connectivity installations (FTTC, FTTP, leased lines, SIP circuits) Server upgrades, virtualisation deployments, hybrid environments Network installations (firewalls, routers, switches, WiFi APs) Manage project scopes, timelines, resources, dependencies and successful completion. Attend client meetings and provide senior technical guidance. Support account management through service improvement and solution recommendations. Assist with vendor management, procurement and license renewals. Promote cyber security best practices and ensure compliance. Contribute to continual assessment and refinement of service quality, delivery, SLAs, and internal processes. About you: IT Infrastructure & Systems Experience with Windows Server administration (on prem, hybrid, virtual). Virtualisation technologies: Hyper V, VMware. Backup solutions: e.g., Veeam, Datto, Acronis. Domain hosting, web hosting and platform management (cPanel/Plesk). Strong DNS understanding: A, MX, CNAME, TXT, SPF, DKIM, DMARC. Microsoft Cloud / Modern Workplace M365 portal administration: user provisioning, policies, licensing and security. Strong understanding of Teams, SharePoint and OneDrive. Microsoft licensing knowledge and experience managing tenant configurations. Endpoint Manager / Intune device management. Exposure to CIPP or similar MSP automation frameworks. Familiarity with Microsoft Copilot and AI assisted productivity tools. Telephony & Unified Communications Experience with both on premises and hosted telephony systems. Understanding of SIP trunks, call routing, PBX platforms and principles. Experience with Teams Phone, call queues, auto attendants. Hands on knowledge of VoIP deployments and troubleshooting. Networking & Connectivity Experience with business connectivity services: FTTC, FTTP, leased lines, SIP circuits. Skilled with network devices such as: SonicWALL & Watchguard firewalls UniFi networking Netgear Switches Managed switches, routers, and security appliances Strong understanding of VLANs, routing, firewalling, NAT, subnetting. Experience with Wi Fi infrastructure (APs, controllers, heatmapping, diagnostics). MSP Tooling & Device Management Experience with RMM platforms (monitoring, patching, AV, automation). Microsoft ticketing system. Antivirus/EDR platforms and security tooling. Software deployment, remote management and automation at scale. Exposure to: Email signature software (e.g., Exclaimer) Mail protection/security tools Password Protection Leadership & Professionalism: You are an inspiring role model who can motivate a team and drive efficiency. You possess the communication skills to translate complex technical concepts into clear professional advice for stakeholders. You are comfortable managing performance, setting development goals, and ensuring all operations adhere to company policy and H&S standards. You'll need to regularly interact with members of team and clients so all candidates need to be a clear, confident, and professional communicator, with outstanding written and verbal English skills. What we offer: Competitive Salary Workplace Pension (subject to eligibility criteria) 20 days per annum plus bank holidays Ongoing Training and Development Free secure car parking Company car If this sounds like you please hit apply to put yourself forward for the role! IT Engineering Manager, IT Support Manager, Technical Support Manager, Infrastructure Manager, MSP Manager, IT Operations Manager, Senior IT Engineer, Technical Lead, Service Desk Manager, Network Manager, Systems Manager, Senior Systems Administrator, Telecoms Manager, M365 Consultant, IT Project Manager.

Senior Infrastructure Engineer - Modern Workplace & Security Gloucestershire (Hybrid) Looking for a genuinely strong Microsoft Modern Workplace & Security Engineer who wants to work across complex customer environments, influence technical direction, and operate as a trusted technical advisor. This is a hands-on senior engineering role with a strong focus on: Microsoft 365 architecture & optimisation Entra ID & Conditional Access Intune & Endpoint Management Microsoft Security stack (Defender/Purview/Sentinel) Zero Trust & secure design principles Tenant remediation & standardisation Copilot, SharePoint & collaboration tooling PowerShell & automation Customer-facing consulting & technical leadership You'll be: ? Leading complex technical projects & escalations ? Designing secure Microsoft environments ? Improving engineering standards & service quality ? Mentoring engineers & sharing best practice ? Supporting migrations & modern workplace transformations ? Working directly with customers at both business & technical levels Ideal background: ? Strong Microsoft 365 engineering experience ? Entra ID/Intune/Endpoint Security expertise ? Experience in MSP or multi-customer environments ? Microsoft security tooling experience ? Comfortable leading conversations with customers ? MS102/MD102/SC/AZ certifications highly desirable .

SIEM Analyst / Cyber Threat Detection Analyst - SANS/GIAC Cyber Threat Detection Analyst Location: Wokingham, Berkshire (On-site) Salary: Competitive (dependent on experience) + excellent benefits & training Security Clearance: Ideally SC Cleared or eligible for SC Role Overview As a SIEM Analyst Cyber Threat Detection, you will play a hands-on role within an advanced cyber defence function, focused on proactive threat hunting, adversary behaviour analysis, and high-fidelity threat detection across enterprise environments. This role goes beyond reactive alert handling. You will actively hunt for malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed a significant part of their role, and who are looking to further develop in a more hunting-led environment. This position is well suited to analysts who enjoy thinking like an attacker, have worked alongside or supported red team or purple team activities, and want to deepen their expertise in threat detection and detection engineering. Skills & Experience We're Seeking Experience in threat hunting, cyber threat detection, SOC, blue team, or cyber defence environments, with ideally around five years hands on experience. Strong hands-on experience using SIEM platforms, including: Microsoft Sentinel (KQL) Splunk (SPL) Elastic Security/Kibana (KQL, ESQL) Practical and operational understanding of MITRE ATT&CK, attacker techniques, and adversary tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals (TCP/IP, DNS, HTTP/S, Firewalls, VPNs, Proxy technologies) Experience analysing telemetry from Windows, Linux, identity, endpoint, and network sources Strong analytical mindset with the ability to clearly communicate findings, impact, and risk Key Responsibilities Conduct proactive threat hunting activities across log, endpoint, and network telemetry to identify suspicious, stealthy, or previously unknown threats Develop and execute hunt hypotheses aligned to MITRE ATT&CK TTPs, adversary behaviours, and emerging threat intelligence Write, refine, and optimise SIEM queries using KQL, SPL, Elastic/ESQL, and Kibana Query Language Perform IOC analysis, enrichment, and validation, integrating internal and external threat intelligence sources Lead investigations from initial detection through scoping, root cause analysis, and impact assessment Support incident management and incident response activities, including containment, remediation, escalation, and lessons learned Collaborate closely with SOC teams, incident responders, red teams, and purple teams to validate detections and improve defensive coverage Contribute to detection logic improvements, use-case development, and continuous enhancement of hunting methodologies Produce clear investigation write-ups, timelines, and recommendations for technical and non-technical stakeholders Security Certifications (Highly Beneficial) SANS/GIAC certifications, including but not limited to: GCIH - Incident Handler GCIA - Intrusion Analyst GCED - Enterprise Defender GCTI - Cyber Threat Intelligence GMON - Continuous Monitoring GDAT - Defending Advanced Threats GCAT - Advanced Threat Intelligence OSCP or equivalent offensive security qualifications Crest certifications, such as: Crest Practitioner Intrusion Analyst (CPIA) Crest Registered Intrusion Analyst (CRIA) Crest Certified Threat Intelligence Analyst (CCTIA) Crest Certified Blue Team Professional (CCBTP) Microsoft SC-200 or related detection and response certifications Other recognised cyber security or threat intelligence credentials

Role : Senior Cyber Security & Network Engineer Salary : £70,000 Location : Epsom Flexible working: Hybrid We're partnering with a business that's investing heavily in its cyber security and infrastructure capability and is looking for a hands-on Cyber Security & Network Engineer to play a key role in protecting and evolving its technology estate. This is an opportunity for someone who enjoys operating across both security and networking, taking ownership of critical systems, responding to threats in Real Time, and driving continuous improvement across a modern IT environment. Key Responsibilities Own and manage the organisation's cyber security tooling including Firewalls, SIEM, IPS, endpoint protection, vulnerability management, and threat monitoring. Support and maintain core network infrastructure across LAN/WAN, Layer 2/3 networking, Wi-Fi, remote access, and Internet connectivity. Investigate security incidents, identify vulnerabilities, implement fixes, and proactively strengthen the organisation's security posture. Contribute to infrastructure and cyber security projects, including rollout of new technologies, security controls, and business continuity initiatives. Work closely with internal teams and third-party providers to ensure operational stability, compliance, documentation, and high service standards. Experience Required Strong experience across cyber security operations and network infrastructure. Hands-on knowledge of Firewalls, SIEM tools, endpoint security, and networking technologies. Experience responding to security incidents and managing vulnerabilities. Strong troubleshooting and problem-solving capabilities. Relevant certifications such as Security+, CCNA, CISSP, or similar are advantageous. If this role sounds of interest and you would like to know more do not hesitate to contact me on (see below) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.

Role Mission To support customer outcomes by making deep, hands-on Microsoft centric expertise available to customers and internal teams across hybrid identity, security and endpoint management. This includes Windows Active Directory and integration with Microsoft Entra ID, unified security operations with Microsoft Defender XDR and Microsoft Sentinel, and modern endpoint and device management with Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr), providing practical guidance, design assurance and implementation support where needed. Objectives & Key Results Deliver consulting-grade architecture assurance and outcomes for customers Provide high-quality architecture reviews and design assurance for complex customer opportunities and deliveries, highlighting risks, trade-offs and pragmatic options Produce clear customer-facing technical outputs (e.g., current-state assessments, target-state architectures, and phased roadmaps) that accelerate decision-making Improve consistency and reduce avoidable rework for customers by using repeatable patterns, checklists and standards aligned to Claranet ways of working. Essential Roles & Responsibilities Technical Leadership & Delivery Serve as a senior technical expert within the Office of the CTO, providing hands-on technical depth and assurance in support of the UK CTO Provide hands-on technical contribution and specialist support across Microsoft identity, security, endpoint and cloud platforms-drawing on broader networking and architecture skills where customer engagements require it Behavioural Competencies - Organisational & Behavioural Fit Technological Curiosity: Naturally curious, proactively explores how new and existing technologies work, experiments safely, and shares what they learn Hands-On Mindset: Enjoys being "on the keyboard" solving technical challenges Customer Engagement: Exceptional presence and clarity when engaging with customers Influence Without Authority: Guides teams through expertise and collaboration, not hierarchy Clear Communicator: Able to articulate complex problems simply and confidently Calm & Composed: Operates effectively in high-pressure or ambiguous situations Ownership & Accountability: Takes responsibility for delivering high-quality outcomes Continuous Improvement: Always seeking ways to enhance technical and engineering quality, security and efficiency Travel: Ability to travel to different sites and locations on a weekly basis Critical Competencies - Technical Competencies (Essential) Strong architectural capability across Microsoft Azure and core Microsoft cloud services Proficiency in security technologies, frameworks, and secure architecture patterns (including Microsoft Defender XDR and Microsoft Sentinel) Strong expertise in Windows Active Directory and hybrid identity integration with Microsoft Entra ID Experience with modern endpoint and device management and configuration management, including Microsoft Intune and Microsoft Configuration Manager (SCCM/ConfigMgr) Hands-on capability in automation, IaC, CI/CD, scripting and platform engineering Comfortable using AI tools to achieve outcomes (e.g., accelerating analysis, troubleshooting, automation and documentation) with appropriate security and data-handling practices Critical Competencies - Technical Competencies (Desirable) Experience with distributed systems or modern application architectures Exposure to data engineering, observability platforms or edge networking Please note: You will be required to have been resident in the UK for five years prior to application and to hold or be prepared to undergo UK Non-Police Personnel Vetting (NPPV) and/or a Security Check (SC) clearance as part of this role.

Cyber Security Engineer - Outside IR35 Location: London / Hybrid Overview VIQU IT are looking for a Cyber Security Engineer who thrives on turning strategy into real-world protection. This is a hands-on role focused on strengthening and evolving the customer's security landscape across identity, endpoints, and cloud platforms. You'll play a key part in making sure security controls are not just designed-but fully implemented, optimised, and delivering measurable impact. Working closely with the Global VP of IT, you'll take ownership of executing security initiatives at pace, ensuring risks are addressed effectively and controls are embedded into everyday operations. Cyber Security Engineer responsibilities: Implement and evolve Zero Trust controls across identity, endpoints, and cloud Design, deploy, and optimise MFA and Conditional Access policies, including privileged access Strengthen security posture using Microsoft Defender and industry best practices Lead remediation of vulnerabilities from audits, penetration tests, and assessments Ensure timely closure of findings with clear, audit-ready evidence Deliver and maintain technical controls aligned with SOC 2 and ISO 27001 Support customer, supplier, and contractual security assurance activities Own and enhance the security awareness programme, including phishing simulations Manage and improve security across Entra ID, endpoints, and Microsoft 365 Collaborate with IT, MSPs, and stakeholders to embed sustainable security controls Cyber Security Engineer requirements: Proven hands-on experience in cyber security engineering or security management Strong expertise in Microsoft security tools (Entra ID, Defender, M365) Experience implementing Zero Trust, identity, and endpoint security controls Track record of remediating audit and penetration test findings Solid understanding of SOC 2, ISO 27001, and security control frameworks A proactive, delivery-focused mindset with confidence to challenge and influence stakeholders The successful Cyber Security Engineer will be required to work 2-3 days per week onsite in London. Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website. Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment.

Cyber Solution Architect (Digital Platforms & Trading Systems) 8-Month contract - Inside IR35 - market rate London based - hybrid working - 3 days a week onsite Must have Base Metals trading experience Role Overview We are looking for a hands-on, highly technical Cyber Solution Architect to design and deliver secure solutions across our digital platform ecosystem, with a strong focus on Base Metals Order Execution Management Systems (OEMS). This role requires deep technical expertise, practical implementation capability, and the ability to embed security into complex, low-latency trading environments. Key Responsibilities Design and implement secure, scalable cyber solutions for digital platforms, including OEMS and associated trading infrastructure. Act as a hands-on architect, contributing directly to solution design, engineering decisions, and security implementation. Develop and maintain security architecture patterns, reference models, and solution blueprints. Lead security design for Base Metals OEMS platforms, ensuring alignment with performance, resilience, and regulatory requirements. Perform threat modelling, security risk assessments, and architecture reviews. Integrate security into DevOps pipelines, promoting DevSecOps best practices. Collaborate with engineering, infrastructure, and business teams to ensure security is embedded by design. Provide technical oversight on identity and access management (IAM), encryption, API security, and network security. Evaluate and implement security tooling (e.g., SIEM, EDR, DLP, WAF) within platform environments. Support incident response activities and provide expert guidance on security incidents affecting trading systems. Required Skills & Experience Proven experience in a Cyber Solution Architect role with strong hands-on delivery capability. Deep technical knowledge across application, infrastructure, network, and cloud security domains. Demonstrated experience securing digital platforms in complex enterprise environments. Strong understanding of Order Execution Management Systems (OEMS), ideally within Base Metals or commodities trading. Experience in commodities or financial trading environments (particularly Base Metals). Understanding of regulatory requirements relevant to trading systems. Knowledge of trading workflows, low-latency systems, and associated cyber risks. Experience with cloud platforms (AWS, Azure, or GCP) and cloud-native security architecture. Strong familiarity with security frameworks (e.g., NIST, ISO 27001, CIS). Experience implementing security controls including IAM, encryption, endpoint protection, and monitoring solutions. Proficiency in scripting or programming (e.g., Python, PowerShell, Bash). Desirable Skills Experience with high-frequency or algorithmic trading security. Knowledge of Zero Trust architecture and modern identity frameworks. Relevant certifications such as CISSP, CCSP, or TOGAF. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Senior Infrastructure & Cloud Consultant - 45,000/ 50,000 - Scunthorpe Principal IT are delighted to be partnering with a well-established and growing Managed Service Provider in the recruitment of a Senior Infrastructure & Cloud Consultant . This is a senior, client-facing consultancy position suited to an experienced Microsoft cloud and infrastructure specialist who thrives in complex project environments. The role will see you leading multi-site enterprise deployments, acting as a trusted technical advisor to senior stakeholders, and shaping long-term cloud strategy for key customers. Our client delivers high-quality Microsoft-led infrastructure solutions and is seeking someone who can operate at architectural level while maintaining hands-on technical capability. The Role As a Senior Infrastructure & Cloud Consultant, you will: Lead the technical delivery of complex, multi-phase Microsoft infrastructure and Azure cloud projects. Act as the primary technical advisor for enterprise clients. Design, architect, and implement secure, scalable solutions aligned to business objectives. Provide escalation support for high-level technical challenges. Work closely with Project Managers to ensure projects are delivered on time and within budget. Engage with C-suite stakeholders and translate technical solutions into business outcomes. Mentor junior consultants and contribute to continuous improvement initiatives. You will play a pivotal role in shaping the technical direction of projects and influencing strategic decisions across client environments. Key Responsibilities Technical Delivery & Architecture Design and deploy Microsoft-based solutions across Microsoft 365, Azure, Windows Server, networking, and security. Lead multi-site deployments supporting 100+ user environments. Conduct infrastructure assessments and site surveys. Own solution architecture and provide alternative design approaches where required. Ensure security, scalability, and best practice compliance. Stakeholder Engagement Engage with senior client stakeholders including C-suite. Provide strategic guidance and technical recommendations. Communicate risks, project milestones, and business impact clearly. Project Governance Collaborate with IT Project Managers on resource planning and delivery. Produce and maintain project documentation including: Work plans Risk assessments Dependencies Downtime planning Technical designs Push back where deliverables are not technically viable. Continuous Improvement Identify automation and tooling opportunities. Improve delivery efficiency within Professional Services. Contribute to product portfolio development. Support knowledge sharing and mentoring initiatives. Measurable Outcomes On-time project delivery Delivery within agreed budgets High client satisfaction scores Seamless, high-quality implementations Strong documentation standards Contribution to process improvement and revenue initiatives Required Experience 5+ years' experience in an MSP or IT consultancy environment Proven experience delivering complex Microsoft cloud and infrastructure projects Strong background in solution architecture and enterprise environments Experience working directly with senior stakeholders Commercial awareness and client-facing consultancy skills Technical Skills & Certifications Strong expertise across: Microsoft 365 Azure Infrastructure Windows Server Networking & Security best practices Enterprise cloud architecture Desirable / Expected Certifications (or equivalent experience): MD-102 (Endpoint Administrator) MS-102 (Microsoft 365 Administrator) SC-100 (Cybersecurity Architect) SC-300 (Identity & Access Administrator) AZ-104 (Azure Administrator) AZ-305 (Azure Infrastructure Solutions Architect) Essential Requirements Right to work in the UK Full UK Driving License Ability to travel to client sites when required Who This Role Would Suit This opportunity would suit a: Senior Infrastructure Engineer stepping into a strategic consultancy role Azure Architect within an MSP seeking greater ownership Technical Lead who enjoys stakeholder engagement and architectural design About the Client Our client is a respected and growing MSP with a strong reputation for delivering high-quality Microsoft-led solutions. They pride themselves on technical excellence, professional standards, and long-term client partnerships. They offer a collaborative environment, clear progression opportunities, and exposure to complex enterprise-level projects. If you would like a confidential discussion regarding this opportunity, please contact Principal IT. INDGH

2nd Line IT Support Engineer (Field & Remote) - 40,000/ 45,000 - Peterborough Principal IT are currently working with a leading Managed Service Provider who are looking to recruit an experienced IT Support Engineer to join their growing technical team. This is an excellent opportunity for a customer-focused engineer who enjoys a mix of remote support, onsite work, and hands-on troubleshooting across a broad range of modern technologies. Based from their Peterborough office, with regular travel to customer sites including Heathrow, this role will primarily support a key strategic client while also assisting across the wider managed services customer base. The successful candidate will play an important role in delivering high-quality support services, maintaining strong client relationships, and contributing to ongoing service improvements within a fast-paced MSP environment. The Role As an IT Support Engineer, you will provide both remote and onsite technical support across a variety of customer environments. You will be responsible for diagnosing and resolving escalated technical issues, supporting infrastructure and cloud technologies, and ensuring excellent customer service delivery at all times. This role would suit someone with previous MSP or service desk experience who enjoys working across multiple technologies and building strong client relationships. Key Responsibilities Provide 2nd line technical support across customer environments Resolve escalated incidents from the 1st line support team Deliver both remote and onsite support where required Troubleshoot issues across systems, networks, infrastructure, and applications Manage and update tickets through the service desk platform Ensure tickets are progressed within agreed SLAs Escalate complex technical issues to senior engineers where necessary Attend customer sites to deliver onsite technical support Create and maintain technical documentation and knowledge base articles Monitor infrastructure alerts through RMM and monitoring platforms Support ongoing service improvement and automation initiatives Promote IT security best practices across customer environments Build strong working relationships with customers and stakeholders Technologies You will gain exposure to a broad range of technologies including: Microsoft Technologies Microsoft 365 Exchange Online SharePoint Microsoft Teams Entra ID / Azure Active Directory Intune / Endpoint Management Windows 10 & Windows 11 Windows Server Microsoft Defender Cloud & Infrastructure Microsoft Azure VMware & Hyper-V Backup & Disaster Recovery solutions Identity & Access Management Networking Cisco Meraki Firewalls VPN connectivity Network troubleshooting Support Tools RMM platforms Service desk systems Remote support tools Monitoring & alerting systems Skills & Experience Required Minimum 2 years' experience within an IT support, MSP, or service desk environment Strong troubleshooting and diagnostic skills Experience supporting Microsoft 365 environments Good understanding of networking technologies Experience using ticketing and remote support systems Excellent communication and customer service skills Strong organisational and prioritisation abilities Full UK driving licence Willingness to travel to customer sites when required Certifications Essential Microsoft Associate Certification (MD-102 or MS-102) or equivalent Desirable AZ-104 SC-300 Cisco Meraki certifications If you are an experienced 2nd line IT support engineer looking to step into a delivery-focused role with strong career development opportunities, we would love to hear from you. INDGH