2 jobs found

Technical Support Engineer Peterborough £30,(Apply online only) £35,(Apply online only) DOE Full-Time Permanent Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients. The Role This position goes beyond traditional IT support. You ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution Investigate recurring technical issues and implement preventative solutions Assist with software updates, testing, and feature deployments Maintain internal support documentation and knowledge resources Monitor system performance and proactively identify risks Customer & Technical Account Support Act as a technical contact for key customer accounts Deliver onboarding and user training sessions Provide guidance on best practice system usage Monitor customer engagement and support retention initiatives Assist in maintaining excellent service delivery standards Work collaboratively to improve the customer experience Database & Data Support (Desirable) Support SQL database maintenance and integrity Write and optimise SQL queries for reporting and troubleshooting Assist with data audits, backups, and validation checks Investigate data discrepancies and support corrective actions Support data migration and configuration changes Skills & Experience Required Minimum 3 years experience within IT, systems, or application support Strong knowledge of Windows Server environments and networking fundamentals Experience troubleshooting application and system-related issues Confident communication skills with the ability to manage customer relationships professionally Experience using ticketing/service management systems Strong analytical and problem-solving capabilities Ability to manage workload independently and prioritise effectively Desirable Experience Office 365 SharePoint Network administration SQL/database support What s on Offer? Competitive salary of £30,(Apply online only) £35,(Apply online only) DOE Permanent full-time position Monday to Friday working hours (09 15) Ongoing training and development opportunities Career progression within a growing organisation Company laptop and mobile phone Company pension scheme Free on-site parking 20 days holiday plus bank holidays Additional Information Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred. If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email (url removed), or call (phone number removed) for a confidential chat. INDPB

An Infrastructure Engineer role supporting a diverse hybrid IT environment, blending operational support with project delivery. You'll play a key role in modernising infrastructure, including a strategic migration to Azure, while maintaining secure and reliable services. Client Details Our client is a well-established, purpose-driven organisation committed to making a meaningful social impact. They operate within the charity sector, delivering vital services and leveraging technology to support their mission. Description You will design, implement, and maintain a hybrid infrastructure spanning on-premise and Azure environments. Working within the cyber security and infrastructure team, you'll manage Windows Server environments, virtualization platforms (VMware/Hyper-V), and contribute to a transition toward cloud-first solutions. Key responsibilities include: Managing and optimising virtualised environments Supporting Azure adoption and hybrid cloud solutions Maintaining core services (AD, DNS, DHCP) and planning Entra ID migration Ensuring infrastructure meets security and compliance standards (PCI DSS, ISO 27001, GDPR) Delivering 2nd/3rd line support and resolving complex issues Supporting disaster recovery, backup, and monitoring processes Acting as a design authority for infrastructure solutions Contributing to infrastructure strategy and continuous improvement Profile You will have: 3+ years' experience in infrastructure or systems administration Strong Windows Server and Active Directory expertise Experience with VMware or Hyper-V Knowledge of networking fundamentals (TCP/IP, VPNs, firewalls) Exposure to Azure and hybrid cloud environments Understanding of infrastructure security and compliance frameworks You'll also be: A strong problem-solver with attention to detail Comfortable working across both support and project work A collaborative team player with clear communication skills Proactive with a focus on continuous improvement Desirable experience includes Azure migrations, scripting/automation, PCI DSS environments, and working within the charity or public sector. Job Offer Opportunity to lead cloud transformation initiatives Remote working pattern, with occasional office visits (travel expenses are paid). Exposure to modern Azure technologies Collaborative and purpose-driven environment Ongoing learning and development opportunities A salary of 46,000 and a competitive benefits package