IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 13, 2026
Full time
IT Technician - 1st & 2nd Line Support Camberley 26,777 - 28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life Balance Do you have exposure to offering IT support to educational establishments, either directly or through an MSP? Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation? This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike. In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day. This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support. The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 12, 2026
Full time
IT Technician Llanelli - On site 30,000 - 32,000 + Progression + Training + Holiday + Pension Are you an IT support professional looking for a varied role where you can take ownership of technical issues, support users across a busy site, and develop your skills across modern infrastructure and systems? This is a hands-on IT Technician role providing first- and second-line support across a fast-paced operational environment. You will be responsible for diagnosing and resolving technical issues, supporting both hardware and software, and ensuring minimal disruption to business systems. You will work closely with end users and internal teams, handling Service Desk tickets, prioritising workloads, and maintaining excellent communication throughout. This is an ideal opportunity for someone looking to build experience across networking, virtualisation, and enterprise IT environments. The company offers a stable working environment with opportunities to develop technical skills, contribute to system improvements, and be part of a collaborative IT team focused on delivering high-quality support. The Role: Provide 1st and 2nd line IT support across software and hardware systems Log, track, and resolve Service Desk tickets within agreed SLAs Troubleshoot technical issues via phone, email, and face-to-face support Assist with system improvements, updates, and new technology rollouts Monitor recurring issues and contribute to documentation and solutions The Person: Experience in a technical support or helpdesk environment Strong troubleshooting and analytical skills Good knowledge of Microsoft systems, networking, and IT infrastructure Familiarity with technologies such as VMware and databases is beneficial Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Jun 12, 2026
Full time
3rd Line Support Engineer - Permanent, Full-Time position (37.5 hours) Farringdon, London (hybrid) £44,997 - £47,365 About Us: Metropolitan Thames Valley Housing has a vision that 'everyone has a home and the opportunity to live well'; that means working with partners to create sustainable and vibrant neighbourhoods where our customers want to live. With 57,000 homes and more than 120,000 residents and customers, we have a real opportunity to make that vision a reality. Our people care, dare and collaborate to ensure we achieve this People Powered Living. This role: We have an exciting opportunity within MTVH to provide end users with 3rd-line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores, and KPIs and to be an active escalation point for 1st and 2nd-line engineers in Farringdon, London. What you'll need to succeed: Working with the Service Desk Manager and the Infrastructure Team, ensure the delivery of day-to-day support to the organisation's users, covering servers, network, applications, desktops, laptops, telephony, and mobile devices. On a rota basis, undertake routine daily checks and maintenance and act as the 3rd line escalation point of contact in resolving user and technical issues. Proactively undertake the day-to-day delivery of Infrastructure Service Desk operations. This will involve providing hands-on support to users, as well as back-end troubleshooting of servers and networks. Front-end support includes thin clients, PCs, laptops, smartphones and tablets; VOIP telephony, MFDs; and various applications in addition to MS Office. Maintain a proactive role in monitoring all requests, incidents, and problems, having complete visibility on the Infrastructure Service Desk. Respond to Service Desk phone calls/tickets as needed, focusing on 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager. Contribute to the maintenance and documentation of the infrastructure estate: records of builds, hardware, licences, systems configurations, change requests, systems, and processes. Undertake change management of the infrastructure estate Work an out-of-hours shift if asked to, compensated by corporate company guidelines. Undertake infrastructure project work and continuous improvement activities as part of the annual work plan Management of relationships with third parties and suppliers. To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. Interviews will be a three-stage process of an initial MS Teams phone-screen followed by two rounds of competency based questions (final round in-person) Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client's services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
Jun 12, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client's operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client's services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
CENTRAL FOUNDATION GIRLS SCHOOL
Tower Hamlets, London
Teacher of Design & Technology MPS/UPS (Inner London) with Qualified Teacher Status REPORTS TO: Head of Department (DT) and Head of Faculty (ADT) HOURS/CONTRACT: 0.8 FTE. Applications from ECTs are welcome; where an ECT is appointed, the post would be offered on a full-time basis. 1-year fixed term contract. START DATE: September 2026 An exciting opportunity has arisen for a dynamic and inspirational practitioner to join our Design and Technology department. We welcome applications from DT teachers with experience of teaching at Key Stages 3 and 4. Our Key Stage 3 curriculum embeds design thinking through a range of engaging learning experiences, including focused material masterclasses and design challenges. At this stage, students explore projects across Textiles, Food Technology, Graphics, and Product Design. At Key Stage 4, we currently offer courses in Textiles and Product Design. The DT department operates within the wider Art, Design and Technology Faculty. We are seeking a collaborative team player who is enthusiastic about sharing best practice, resources, and innovative ideas. You will be joining a well-resourced department supported by a skilled team of technicians, committed to delivering a high-quality learning experience. High expectations underpin all that we do, therefore we are seeking applicants who are forward thinking, flexible and committed to raising students' achievement. If you share our vision, we would be delighted to receive your application. CFGS is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All successful applicants will be requested to undertake an Enhanced Disclosure and Barring Service Check. Application Process Application details are available on our website via the button below. Please complete our online application form, including a supporting statement of no more than 2 sides A4 in size 11 font addressing the job description and person specification. Closing date: 9.00am on Friday 19th June Interview: W/C 22nd June Early applications are encouraged
Jun 12, 2026
Full time
Teacher of Design & Technology MPS/UPS (Inner London) with Qualified Teacher Status REPORTS TO: Head of Department (DT) and Head of Faculty (ADT) HOURS/CONTRACT: 0.8 FTE. Applications from ECTs are welcome; where an ECT is appointed, the post would be offered on a full-time basis. 1-year fixed term contract. START DATE: September 2026 An exciting opportunity has arisen for a dynamic and inspirational practitioner to join our Design and Technology department. We welcome applications from DT teachers with experience of teaching at Key Stages 3 and 4. Our Key Stage 3 curriculum embeds design thinking through a range of engaging learning experiences, including focused material masterclasses and design challenges. At this stage, students explore projects across Textiles, Food Technology, Graphics, and Product Design. At Key Stage 4, we currently offer courses in Textiles and Product Design. The DT department operates within the wider Art, Design and Technology Faculty. We are seeking a collaborative team player who is enthusiastic about sharing best practice, resources, and innovative ideas. You will be joining a well-resourced department supported by a skilled team of technicians, committed to delivering a high-quality learning experience. High expectations underpin all that we do, therefore we are seeking applicants who are forward thinking, flexible and committed to raising students' achievement. If you share our vision, we would be delighted to receive your application. CFGS is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. All successful applicants will be requested to undertake an Enhanced Disclosure and Barring Service Check. Application Process Application details are available on our website via the button below. Please complete our online application form, including a supporting statement of no more than 2 sides A4 in size 11 font addressing the job description and person specification. Closing date: 9.00am on Friday 19th June Interview: W/C 22nd June Early applications are encouraged
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 12, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows Servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Jun 12, 2026
Contractor
Job Title: Senior Infrastructure Technician Location: Chelmsford, UK Hours: Full-Time (37.5 hours per week) Job Type: Contract About the Role Are you an experienced IT professional looking to do meaningful work? We are partnering with a vital, high-profile public sector organization to find a Senior Infrastructure Technician. In this critical role, you will be the backbone of the organization's digital operations, ensuring the high availability of mission-critical systems-including emergency operations and dispatch technology. You will act as the senior technical expert within the digital team, tackling complex problems and helping the organization run smoothly and securely. Key Responsibilities Provide advanced 3rd line digital support to resolve complex issues across Windows server infrastructure, local area networks (LAN), wide area networks (WAN), and enterprise telephony systems. Serve as the primary technical escalation point and provide mentorship, support, and advice to 1st and 2nd-line service desk technicians. Perform routine daily management, health checks, and maintenance for all critical operational and business systems. Participate in a rotational on-call schedule to provide out-of-hours support for critical infrastructure and systems. Plan and deliver technical workstreams for ongoing digital projects, working closely with project managers and advising senior management on system resilience. Manage the IT asset register, handle hardware/software procurement, and liaise with third-party suppliers to ensure system optimization and contract renewals. Provide ad-hoc technical training to everyday users and help the organization maintain compliance with information governance standards. What We Are Looking For Technical Expertise: Proven experience in a 3rd line support role with deep knowledge of Windows Servers, networking (LAN/WAN), and telecommunications systems. Problem Solver: Ability to independently diagnose and resolve complex system faults, whether remotely or by visiting the system location. Leadership Skills: A collaborative team player who can organize their own workload while guiding junior technicians and advising non-technical management. Composure Under Pressure: Experience or comfort working in a highly critical, fast-paced environment where system uptime is essential. Flexibility: Willingness to travel between bases as needed and step up during major organizational incidents. How to Apply If you are ready to take on a senior role where your technical skills will directly support essential public services, we want to hear from you. Please apply or share your updated CV at yogeshwari. com to discuss more about this role. Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job Overview: We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies. Start Date: 22 June 2026 End Date: 30 August 2030 Working Hours: Monday - Friday, 09:00 - 17:30 Location: Garth Road, Gwynedd, Bangor, LL57 2RG Working Hours: Monday - Friday, 09:00 - 17:30 Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company) Key Responsibilities Act as on-site IT support, either independently or within a team Perform desktop hardware installations, upgrades, and swaps Provide desk-side support for hardware and software issues Handle walk-up user queries efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks to Team Leaders as necessary Key Requirements Proven experience in desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full UK Driving Licence (mandatory) How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 12, 2026
Contractor
Job Overview: We are looking for a T2 Technician who will act as an on-site IT Support Engineer, providingdesktop and end-user support services. The role involves working either as partof a team or as the single point of contact for site-related IT issues, ensuring smooth operation of hardware, software, and meeting room technologies. Start Date: 22 June 2026 End Date: 30 August 2030 Working Hours: Monday - Friday, 09:00 - 17:30 Location: Garth Road, Gwynedd, Bangor, LL57 2RG Working Hours: Monday - Friday, 09:00 - 17:30 Rate: A per hour rate, in-scope IR35, of £14.90/hr PAYE OR £19.33/hr (via a Hays approved umbrella company) Key Responsibilities Act as on-site IT support, either independently or within a team Perform desktop hardware installations, upgrades, and swaps Provide desk-side support for hardware and software issues Handle walk-up user queries efficiently and professionally Initiate automated builds and post-login configurations for laptops Coordinate hardware repairs via defined warranty processes Maintain accurate system records in ServiceNow and follow strict processes Conduct proactive desk and meeting room checks to ensure availability Provide meeting room support and fault diagnosis Escalate issues or risks to Team Leaders as necessary Key Requirements Proven experience in desktop support/IT support roles (2nd line/T2 level) Strong knowledge of hardware installation, troubleshooting, and repair coordination Familiarity with ticketing systems (ServiceNow preferred) Ability to follow defined processes, scripts, and policies Excellent customer service and communication skills Ability to work independently as well as part of a team Proactive approach to maintenance and issue prevention Full UK Driving Licence (mandatory) How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
IT Support Engineer Wakefield Up to 30,000 MSP Environment Interface Recruitment is partnering with a growing managed services provider to recruit an IT Support Engineer to join their technical team. Supporting a mix of education and commercial customers, this role offers exposure to modern cloud technologies, infrastructure projects and customer-facing support work. The position is split between office and customer-site work, providing variety and the opportunity to develop your technical and consultancy skills. The Role Provide remote and on-site IT support Support multiple customer environments Manage Microsoft 365 and cloud technologies Troubleshoot infrastructure and networking issues Assist with cloud migration projects Support server environments Deliver networking and wireless installations Work closely with customers and colleagues Skills & Experience Suitable backgrounds include: MSP Engineer IT Support Engineer 2nd Line Support Engineer Infrastructure Support Engineer Education IT Technician Technical experience with the following would be advantageous: Microsoft 365 Azure Intune Active Directory Windows Server Networking and TCP/IP Firewalls Hyper-V Backup technologies VoIP What's on Offer? Salary up to 30,000 Fully funded technical certifications Salary progression linked to development Exposure to cloud and infrastructure projects Personal development plan Company pension Free parking Additional annual leave with service Holiday purchase scheme Long-term progression opportunities Supportive and collaborative culture This is an excellent opportunity for an ambitious IT professional looking to broaden their technical skills and build a long-term career within a growing technology business.
Jun 11, 2026
Full time
IT Support Engineer Wakefield Up to 30,000 MSP Environment Interface Recruitment is partnering with a growing managed services provider to recruit an IT Support Engineer to join their technical team. Supporting a mix of education and commercial customers, this role offers exposure to modern cloud technologies, infrastructure projects and customer-facing support work. The position is split between office and customer-site work, providing variety and the opportunity to develop your technical and consultancy skills. The Role Provide remote and on-site IT support Support multiple customer environments Manage Microsoft 365 and cloud technologies Troubleshoot infrastructure and networking issues Assist with cloud migration projects Support server environments Deliver networking and wireless installations Work closely with customers and colleagues Skills & Experience Suitable backgrounds include: MSP Engineer IT Support Engineer 2nd Line Support Engineer Infrastructure Support Engineer Education IT Technician Technical experience with the following would be advantageous: Microsoft 365 Azure Intune Active Directory Windows Server Networking and TCP/IP Firewalls Hyper-V Backup technologies VoIP What's on Offer? Salary up to 30,000 Fully funded technical certifications Salary progression linked to development Exposure to cloud and infrastructure projects Personal development plan Company pension Free parking Additional annual leave with service Holiday purchase scheme Long-term progression opportunities Supportive and collaborative culture This is an excellent opportunity for an ambitious IT professional looking to broaden their technical skills and build a long-term career within a growing technology business.
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Jun 11, 2026
Full time
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life BalanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation?This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day.This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support.The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 11, 2026
Full time
IT Technician - 1st & 2nd Line SupportCamberley£26,777 - £28,686 + Generous Pension + 34 Days Holiday + Ongoing Training & Development + Recognition Policies + Staff Discount Platform + Free On-Site Parking + Occupational Sick Pay + Family-Friendly Policies + Work-Life BalanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a role where you can continue developing your technical skills within a collaborative and well-resourced organisation?This school trust is a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.This role is ideal for someone with IT support experience who has had exposure to supporting educational establishments, either directly within a school, college, or academy trust, or through an MSP supporting education clients. You will be looking to further develop your technical skills while working in an environment where technology plays a key role in supporting both staff and students. This is a fully onsite role, and you will be based in Camberley every day.This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while continuing to develop your own career in IT support.The Role Respond to service desk tickets within agreed timeframes Support installation, configuration, commissioning, and maintenance of IT systems and software Monitor and maintain hardware in good working order, performing basic repairs as needed Assist in troubleshooting and resolving IT issues to ensure minimal disruption Support the implementation of IT projects and initiatives Promote safe and secure IT use and contribute to safeguarding compliance The Person Experience in IT support, providing first or second line support Exposure to supporting educational establishments, either directly or through an MSP Strong technical knowledge and problem-solving ability Professional, proactive, and collaborative approach Confident working independently and as part of a team Eager to learn, develop, and progress technically Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jun 11, 2026
Full time
About EMW: EMW is a commercial law firm with offices in Milton Keynes, Northampton, Watford, London, and Brighton. Established in 1992, it provides a full range of legal services for businesses and individuals, and is a Certified B Corporation recognized for its commitment to high ethical and professional standards. About the role: You will assist the IT Helpdesk Supervisor in providing 1st- and 2nd-line helpdesk support and in the installation, maintenance, and administration of computer equipment and associated software, telecoms, and audio/visual systems. Responsibilities: Ensuring that the IT Services service level agreement (SLA) is adhered to at all times Assist with providing 1st- and 2nd-line helpdesk support on a daily basis Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software Assist with the production of user documentation Responsible for escalating support requests to an appropriate team member as and when required Contribute to the smooth running of an out-of-hours IT support rota Assist with ensuring that software updates and patches are applied to all PC's on a monthly basis Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions Responsible for the upkeep of the IT Asset Register, including hardware, software, audio/visual, and telephone systems Assist with the implementation of IT projects as and when required Contribute to the policing of IT quality standards throughout the firm Assist the IT Services team by carrying out training duties as and when required To provide support with general administration tasks to business support teams as needed Desirable skills: Strong communication skills to successfully explain IT concepts to non-technical colleagues Desire to learn and accept change Adapt to, and remain calm and focused, in all situations. Ability to influence others Professionalism Attention to detail Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week Benefits: 24 days holiday (increasing to 26 days per annum in accordance with policy). Pension BUPA private health Employee assistance programme Income protection scheme Death in service benefits Perkbox / benefits hub Mobile phone Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Jun 11, 2026
Full time
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
Jun 11, 2026
Full time
Senior On-site IT Engineer We have an exciting opportunity for a Senior On-site Engineer to join our well-established client, supporting four school sites in Abingdon, Oxfordshire. This role would suit an experienced 2nd Line / Senior IT Technician who enjoys working in the education sector and providing high-quality on-site technical support to schools. Salary: 40,000 Location: Abingdon, Oxfordshire Role type: On-site Travel: A full driving licence and access to a car is required, as travel between school sites will be needed. The successful candidate will also be required to transport IT equipment between sites when needed. MFK Recruitment has successfully recruited 46 IT professionals for this well-established company over the past 5 years, with 32 still with the company. The company is extremely ambitious and is keen to attract people who want to progress and succeed. The vast majority of our candidates have progressed in a short space of time. Senior On-site IT Engineer - Main Responsibilities: Provide high-quality on-site IT support across four school sites, consisting of two primary schools and two secondary schools. Manage incidents and service requests from receipt through to resolution and closure. Provide server, network, desktop and cloud-based technical support. Support IT projects, upgrades, rollouts and site improvements. Senior On-site IT Engineer - Knowledge and Experience Required: Previous experience in a 2nd Line, Senior IT Technician, Field Engineer or On-site Engineer role. Strong experience supporting schools, education environments or multi-site organisations would be highly desirable. Good working knowledge of Microsoft 365, including user accounts, permissions, troubleshooting and administration. Experience with Active Directory, Azure / Microsoft Entra and Intune. Good networking knowledge, including switches, wireless, routers, firewalls and VPNs. Technologies You May Work With: Microsoft 365 Microsoft Azure Microsoft Entra Microsoft Intune Windows 10 / Windows 11 Smoothwall Firewall Cisco Meraki HP Aruba Google Workspace / G Suite Google Classroom Datto RMM Benefits and Highlights: Personalised training platform Skills assessments and personalised progression plans Microsoft and Google training courses Accreditations and exams supported Excellent career progression opportunities Increased holiday allowance with length of service Increased sick pay with length of service Company healthcare available Purchase discounts Social and team-building activities This is an excellent opportunity for a Senior On-site IT Engineer who is looking to join a progressive, people-focused company that invests heavily in training, development and career progression.
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Jun 11, 2026
Full time
IT Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Service Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Join a leading technology company as a technician 3! Job Overview We are seeking a proactive and customer-focused IT Support professional to provide end-to-end hardware and software support within a dynamic enterprise environment. The role involves troubleshooting and performing break/fix activities on laptops, desktops, and related hardware, as well as building, configuring, and deploying devices in line with corporate standards. The candidate will also deliver Tech Bar support on a rotational basis (3 days per week), offering face-to-face assistance to resolve user issues efficiently. Additionally, the role includes handling BAU activities and 2nd line support, managing service tickets, and providing remote desktop support to ensure seamless day-to-day IT operations. Tittle: Technician 3 Location: Derby DE24 9GJ Start/End Date: 22-Jun-26 to 18-Jun-27 Salary: PAYE - £19.85/hr (Basic) and UMB - £25.75/hr (Inside IR35) Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities: Hardware Support & Break/Fix: Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardware components. Device Builds: Build, configure, and deploy laptops and desktops according to corporate standards. Tech Bar Support (3 Days per Week on a Rota) Provide face-to-face technical assistance to end users, offering quick resolutions and guidance. Software BAU & 2nd Line Support: Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Jun 11, 2026
Full time
Join a leading technology company as a technician 3! Job Overview We are seeking a proactive and customer-focused IT Support professional to provide end-to-end hardware and software support within a dynamic enterprise environment. The role involves troubleshooting and performing break/fix activities on laptops, desktops, and related hardware, as well as building, configuring, and deploying devices in line with corporate standards. The candidate will also deliver Tech Bar support on a rotational basis (3 days per week), offering face-to-face assistance to resolve user issues efficiently. Additionally, the role includes handling BAU activities and 2nd line support, managing service tickets, and providing remote desktop support to ensure seamless day-to-day IT operations. Tittle: Technician 3 Location: Derby DE24 9GJ Start/End Date: 22-Jun-26 to 18-Jun-27 Salary: PAYE - £19.85/hr (Basic) and UMB - £25.75/hr (Inside IR35) Work Schedule: Mon-Fri 09:00-17:30 Key Responsibilities: Hardware Support & Break/Fix: Perform troubleshooting, diagnostics, and repair of laptops, desktops, and related hardware components. Device Builds: Build, configure, and deploy laptops and desktops according to corporate standards. Tech Bar Support (3 Days per Week on a Rota) Provide face-to-face technical assistance to end users, offering quick resolutions and guidance. Software BAU & 2nd Line Support: Work on day-to-day operational tasks, including managing and resolving 2nd line support tickets and providing remote desktop assistance. How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: £32,000-£36,000 per annum depending on experience Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: • Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). • Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. • Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). • Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. • Deliver technical input and implementation for IT infrastructure projects and migrations. • Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. • Document technical procedures, solutions, and configurations accurately. • Support telecoms and connectivity solutions including VoIP systems and broadband circuits. • Proactively monitor systems to identify potential issues and recommend improvements. • Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: • Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. • Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. • Windows Server and core services: AD DS, DNS, DHCP, Group Policy. • Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. • Virtualisation: Hyper-V and/or VMware. • RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. • Backup and disaster recovery experience and restore drills. • Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. • PowerShell for troubleshooting and automating routine tasks. • Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. • Willing to join an on-call rota. • A full driving licence Desirable: • Experience with telecoms systems (VoIP / SIP / hosted PBX). • Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). • Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Jun 11, 2026
Full time
2nd / 3rd Line IT Support Technician Location: Office based in Coatbridge, ML5 4EY. Occasional site visits when required, Salary: £32,000-£36,000 per annum depending on experience Contract: Full Time, Permanent Benefits: 32 days annual leave inclusive of Bank Holidays, Pension scheme, Free car park, Ongoing training and certification support, Opportunity to work with diverse technologies and clients, Friendly, collaborative team environment, Career progression as the company grows. About us: BrightSkye is a dynamic and growing IT services provider based in Coatbridge. We deliver a full range of technology solutions to businesses across the region including managed IT support, telecoms, connectivity, and IT projects. Our team prides itself on providing exceptional service, technical expertise, and a personal approach to every customer relationship. As we continue to expand, we re looking for an experienced 2nd / 3rd Line IT Support Engineer to join our team and play a key role in supporting our clients infrastructure and delivering high-quality technical solutions Job Role: As a 2nd / 3rd Line Support Engineer at BrightSkye, you ll act as an escalation point for complex technical issues, providing advanced troubleshooting and support across our client base. You ll be involved in resolving challenging IT problems, implementing new technologies, and contributing to projects that enhance client systems and infrastructure. You ll work closely with our 1st Line team, ensuring smooth escalation, mentoring junior engineers, and maintaining strong relationships with customers. Main Responsibilities: • Provide 2nd and 3rd line technical support for a wide range of client systems (Windows Server, Microsoft 365, networking, cloud, and telecoms). • Troubleshoot and resolve complex incidents and service requests, both remotely and on-site. • Support and manage customer environments including Active Directory, Exchange Online, Intune, Azure AD, and virtualisation platforms (VMware / Hyper-V). • Configure, maintain, and troubleshoot routers, switches, firewalls, and VPNs. • Deliver technical input and implementation for IT infrastructure projects and migrations. • Collaborate with 1st Line Engineers to ensure effective escalation processes and knowledge sharing. • Document technical procedures, solutions, and configurations accurately. • Support telecoms and connectivity solutions including VoIP systems and broadband circuits. • Proactively monitor systems to identify potential issues and recommend improvements. • Participate in an on-call rota (where applicable) to ensure high service availability Knowledge, Skills & Experience: Essential: • Strong administration of Microsoft 365: Exchange Online, SharePoint, OneDrive and Teams. • Identity and device management: Microsoft Entra ID (formerly Azure AD), Intune, Conditional Access and compliance policies. • Windows Server and core services: AD DS, DNS, DHCP, Group Policy. • Networking fundamentals: switching, routing, VLANs, VPNs and firewall configuration. • Virtualisation: Hyper-V and/or VMware. • RMM and PSA tooling in an MSP setting: monitoring, patching, scripting, ticket hygiene and documentation. • Backup and disaster recovery experience and restore drills. • Security practices: MFA, EDR, baseline hardening and familiarity with Cyber Essentials controls. • PowerShell for troubleshooting and automating routine tasks. • Excellent communication in plain English, strong ownership and the ability to manage priorities in line with SLAs. • Willing to join an on-call rota. • A full driving licence Desirable: • Experience with telecoms systems (VoIP / SIP / hosted PBX). • Microsoft, CompTIA, or Cisco certifications (e.g. MCSA, Azure Fundamentals, CCNA). • Experience working for an MSP or IT services provider. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
Jun 10, 2026
Full time
Job Title: Support Engineer Location: Cheadle SK8 3GZ Salary: 22k - 26K per annum Job type: Full-time, permanent (37.5 hours per week) Ablyss Systems Ltd are a customer-focused care management software provider with over 20 years of experience in providing user-friendly software applications and services to various sectors of care in the UK. Our core product, Blyssful, is one of the leading services in residential and nursing care. Our mission is simple: to transform care environments so that every service user, family, and care professional feels supported, valued, and safe through technology that enhances, not replaces, human connection. We are a small company with big ambitions. Our goal is to shape the future of care technology to ensure the most vulnerable in society are given the best service they can be, and the providers are able to spend more time with the service users instead of working with difficult systems and getting stuck on administrative tasks. We are now looking for a motivated Support Engineer to join our team and build a long-term career with the business. About the Role: This is an excellent opportunity for someone with a genuine interest in technology who is looking to start or develop a career in IT support. The role offers exposure to a wide range of responsibilities and the chance to work closely with both customers and internal teams in a growing, hands-on business. We welcome candidates who have experience in technical support, customer service, or contact centre environments, as well as those with the right attitude and a willingness to learn. If you enjoy problem-solving, communicating with people, and finding practical solutions, this role will give you valuable experience in customer support, troubleshooting, and core IT systems. As a small and collaborative business, we offer the chance to learn about different areas of the company and develop your skills over time. Many of our team members have progressed from support roles into leadership or more technical positions, making this an excellent opportunity for someone looking for genuine career development. Job Responsibilities: Provide technical support to customers and internal stakeholders via various communication channels, including phone, email and web chat Troubleshoot, investigate and resolve customer issues and queries in a timely and professional manner Escalate unresolved or more complex issues to the relevant people/departments with clear documentation Reproduce and document reported issues with clear instructions Monitor recurring issues and identify patterns for escalation to management Assist customers with configuration of their systems, networks and environments Create, maintain and improve knowledge base articles and troubleshooting guides for customer use Promote self-service support through well-structured documentation Who we are looking for: Essential Experience working in a customer-focused IT role Strong interpersonal and communication skills, with the ability to explain information clearly, professionally and jargon-free Good organisational, analytical and problem-solving skills Demonstratable ability to manage time efficiently and prioritise work Good computer literacy, especially when working with the Microsoft Office suite Desired Experience working with helpdesk software such as FreshDesk, TopDesk, ServiceNow etc A keen interest in evolving technologies and the adoption of new technologies Benefits: Workplace pension in place Annual leave increases with length of service: 22 days for 1-2 years, 24 days for 2-5 years, 26 days after 5 years, and 28 days after 10 years. Due to the nature of the role the company will not be able to offer sponsorship or relocation assistance so candidates must already reside in, and have the right to work in, the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; IT, IT Helpdesk, IT Support Engineer, IT Customer Support, Helpdesk, IT Support, IT Support Technician, Infrastructure Engineer, 2nd Line Infrastructure Engineer, 3rd Line Infrastructure Engineer, 2nd Line Support Engineer, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, 3rd Line Support, 2nd Line Support Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, Information Technology, IT, 1st Line, 2nd Line, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, Customer Support, IT, Customer Services, Remote Support, Engineer may also be considered for this role.
IT Technician Location: Redditch Salary : £35,000 - £45,000 per annum Vacancy Type: Full Time, 40 hours per week We are looking for an experienced IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives. Responsibilities Administer, maintain and improve Windows Server, Active Directory, Group Policy, DNS, DHCP and core infrastructure services. Support Microsoft 365 administration, including users, groups, permissions, Exchange Online, SharePoint and Teams. Support Azure, Entra, Defender environments, including identity, access and hybrid cloud services. Configure, maintain and troubleshoot network infrastructure (Switches/Firewalls), including TCP/IP, VLANs, routing, switching, VPNs, NAT, DNS and DHCP. Act as an escalation point for infrastructure, network, cloud and security-related issues Produce, maintain and improve technical documentation, processes, diagrams, asset records and support procedures. Support IT projects, upgrades, migrations, infrastructure improvements and wider business systems initiatives. Work with the outsourced MSP to support effective 1st and 2nd line service delivery Support backup, disaster recovery, patching, monitoring, vulnerability remediation and system hardening activities Assist with IT requirements relating to ISO 27001, TISAX and other security-conscious or regulated environments Identify opportunities to improve systems, automate processes, strengthen security and support innovation across the business Competencies Interest in AI, automation, innovation and future IT systems Experience Experience supporting multi-site environments with 150+ users Preferable experience in supply chain, logistics or manufacturing environments PowerShell scripting or automation experience To Apply If you feel you are a suitable candidate and would like to work for AMCO, please click apply to be redirected to our website to complete your application.
Jun 10, 2026
Full time
IT Technician Location: Redditch Salary : £35,000 - £45,000 per annum Vacancy Type: Full Time, 40 hours per week We are looking for an experienced IT Technician to join our internal IT department, reporting to the Head of IT. This is a hands-on technical role responsible for supporting, maintaining and improving the company s IT infrastructure, including servers, networks, Microsoft 365, Azure / Microsoft Entra ID, endpoint management, security tools and wider business systems. The successful candidate will work closely with our outsourced MSP, which provides 1st and 2nd line support, while acting as an internal escalation point for infrastructure, networking, cloud and security-related matters. This role would suit someone looking for more than a standard support position. You will have the opportunity to contribute to infrastructure improvements, IT projects, documentation, security and compliance activities, automation and future technology initiatives. Responsibilities Administer, maintain and improve Windows Server, Active Directory, Group Policy, DNS, DHCP and core infrastructure services. Support Microsoft 365 administration, including users, groups, permissions, Exchange Online, SharePoint and Teams. Support Azure, Entra, Defender environments, including identity, access and hybrid cloud services. Configure, maintain and troubleshoot network infrastructure (Switches/Firewalls), including TCP/IP, VLANs, routing, switching, VPNs, NAT, DNS and DHCP. Act as an escalation point for infrastructure, network, cloud and security-related issues Produce, maintain and improve technical documentation, processes, diagrams, asset records and support procedures. Support IT projects, upgrades, migrations, infrastructure improvements and wider business systems initiatives. Work with the outsourced MSP to support effective 1st and 2nd line service delivery Support backup, disaster recovery, patching, monitoring, vulnerability remediation and system hardening activities Assist with IT requirements relating to ISO 27001, TISAX and other security-conscious or regulated environments Identify opportunities to improve systems, automate processes, strengthen security and support innovation across the business Competencies Interest in AI, automation, innovation and future IT systems Experience Experience supporting multi-site environments with 150+ users Preferable experience in supply chain, logistics or manufacturing environments PowerShell scripting or automation experience To Apply If you feel you are a suitable candidate and would like to work for AMCO, please click apply to be redirected to our website to complete your application.
IT Service Desk / Business Systems Associate 35,000 - 45,000 + profit share + 25 days holiday Office-based, with occasional travel as needed. Newbury, Berkshire Are you a proactive problem-solver with a passion for business systems and technology? Deerfoot Recruitment is partnering with a rapidly growing, dynamic wholesale specialist to find a dedicated professional to join their head office team in Newbury. This is an opportunity to step into a pivotal role where you will directly influence the continuous improvement of core business applications. Working within a fast-paced IT service desk environment, you will bridge the gap between internal departments and external technical suppliers, ensuring critical systems run seamlessly while supporting exciting new technical initiatives. Key responsibilities System Administration & Support: Deliver day-to-day administration for core ERP, CRM, and reporting systems, while promptly responding to incidents and monitoring performance. Supplier Coordination: Liaison with external suppliers to coordinate, test, and document scheduled releases, system updates, patches, and deployments with minimal operational disruption. Cross-Department Collaboration: Partner with internal teams (Sales, Procurement, Operations, and Finance) to gather requirements for enhancements, support UAT, and contribute to process improvement initiatives. Documentation & Data Integrity: Maintain comprehensive system documentation, update user guides, and ensure strict data consistency across all supported platforms. Key skills and requirements Essential Criteria: Exceptional communication and organisational skills, proficiency in Microsoft Office (Excel, Word, Outlook), a strong attention to detail, and a full UK driving licence to accommodate occasional travel. Desirable Extras: Previous experience in application support or the wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, IT Support Analyst, IT Support Engineer, IT Support Technician, Service Desk Engineer, 2nd Line IT Support, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 10, 2026
Full time
IT Service Desk / Business Systems Associate 35,000 - 45,000 + profit share + 25 days holiday Office-based, with occasional travel as needed. Newbury, Berkshire Are you a proactive problem-solver with a passion for business systems and technology? Deerfoot Recruitment is partnering with a rapidly growing, dynamic wholesale specialist to find a dedicated professional to join their head office team in Newbury. This is an opportunity to step into a pivotal role where you will directly influence the continuous improvement of core business applications. Working within a fast-paced IT service desk environment, you will bridge the gap between internal departments and external technical suppliers, ensuring critical systems run seamlessly while supporting exciting new technical initiatives. Key responsibilities System Administration & Support: Deliver day-to-day administration for core ERP, CRM, and reporting systems, while promptly responding to incidents and monitoring performance. Supplier Coordination: Liaison with external suppliers to coordinate, test, and document scheduled releases, system updates, patches, and deployments with minimal operational disruption. Cross-Department Collaboration: Partner with internal teams (Sales, Procurement, Operations, and Finance) to gather requirements for enhancements, support UAT, and contribute to process improvement initiatives. Documentation & Data Integrity: Maintain comprehensive system documentation, update user guides, and ensure strict data consistency across all supported platforms. Key skills and requirements Essential Criteria: Exceptional communication and organisational skills, proficiency in Microsoft Office (Excel, Word, Outlook), a strong attention to detail, and a full UK driving licence to accommodate occasional travel. Desirable Extras: Previous experience in application support or the wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional development and career growth. You'll also benefit from structured training across both off-the-shelf and bespoke systems, plus a supportive and collaborative working environment in modern office facilities in Newbury with excellent transport links. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Business Systems Support Analyst, IT Support Analyst, IT Support Engineer, IT Support Technician, Service Desk Engineer, 2nd Line IT Support, Business Systems Analyst, Application Support Analyst, Systems Support Analyst, IT Service Desk Analyst, ERP Support Analyst, CRM Support Analyst, NetSuite, Sage, Phocas, Power BI, SQL, PowerShell, Linux, ITIL. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
