Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 12, 2026
Full time
Senior Payroll Administrator (Hybrid) Glasgow City Centre 28,000 - 35,000 Looking to take the next step in your payroll career with a business that genuinely invests in its people? We're recruiting on behalf of a fantastic client in Glasgow City Centre who is looking for a Senior Payroll Assistant to join their growing payroll team. This is an excellent opportunity for someone with strong payroll experience who is ready to take on more responsibility, develop their technical expertise, and progress their career within a supportive and collaborative environment. Even better, the company is committed to professional development and will support successful candidates through their CIPP qualifications. Why You'll Love This Role Hybrid working Company-funded CIPP qualifications Early finish once a month Flexible holiday scheme Regular social events and team activities Sustainability-focused benefits and initiatives Supportive leadership and genuine career progression opportunities The Role Working closely with the Payroll Services Manager, you'll play a key role in ensuring the smooth day-to-day running of the payroll function. You'll provide operational support, help coordinate team activities, and use your payroll expertise to ensure accurate and timely processing for clients and employees. This role is ideal for someone who enjoys problem-solving, supporting colleagues, and delivering exceptional customer service while working in a fast-paced environment. Key Responsibilities Support the day-to-day operation of the payroll team and help manage workloads to ensure all deadlines and SLAs are achieved. Work closely with the Payroll Services Manager, providing feedback and identifying opportunities for process improvement. Assist with coaching and supporting team members to develop their payroll knowledge and skills. Review and distribute weekly team performance reports. Complete monthly account reconciliations. Manage payroll helpdesk queries, ensuring all enquiries are responded to within agreed service levels. Deliver excellent customer service to clients and internal stakeholders. Process timesheets, holiday requests, and payroll documentation accurately and efficiently. Maintain accurate employee payroll records, including tax and banking information. Produce and review weekly and monthly payroll reports. Ensure high levels of accuracy and attention to detail across all payroll activities. What We're Looking For Previous payroll experience with strong technical payroll knowledge Experience supporting or overseeing day-to-day team activities Good Excel skills Strong analytical and problem-solving abilities Excellent attention to detail Outstanding customer service skills Ability to thrive in a busy, fast-paced environment Interested? If you'd like to find out more, I'd love to speak with you. Eilidh Smith (url removed) (phone number removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Think Specialist Recruitment are delighted to be working with a new client based within the Watford area. This company are a successful, growing business, searching for a Customer Service Administrator to join their growing team. This position will be working as part of a small and friendly team environment, suited to a candidate that is keen and willing to learn, a great team player, as well as someone who is happy to be fully office based. This opportunity would suit someone who has previous customer service experience, or someone who is at the beginning of their career and eager to learn. Working hours - Monday - Friday - 8:30am - 5pm with 1 hour for lunchSalary - £25,000 - £27,500 Watford based office, candidates must be within a reasonable distance Some of the duties will include: Acting as first point of contact for customers over the phone and via email Providing support to customers in relation to their orders, processing their orders or supporting with returns Processing exchanges or refunds for customers as required Providing administrative support within the office as required Working closely with other internal departments including marketing and warehouse Liaising with couriers when neccessary, resolving queries within a timely manner Working well as part of a good team environment The suitable candidate: Previous customer service experience Strong communication skills internally and externally Willing and can-do attitude Strong organisational skills High level of attention to detail Great team player Happy to be office based Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 12, 2026
Full time
Think Specialist Recruitment are delighted to be working with a new client based within the Watford area. This company are a successful, growing business, searching for a Customer Service Administrator to join their growing team. This position will be working as part of a small and friendly team environment, suited to a candidate that is keen and willing to learn, a great team player, as well as someone who is happy to be fully office based. This opportunity would suit someone who has previous customer service experience, or someone who is at the beginning of their career and eager to learn. Working hours - Monday - Friday - 8:30am - 5pm with 1 hour for lunchSalary - £25,000 - £27,500 Watford based office, candidates must be within a reasonable distance Some of the duties will include: Acting as first point of contact for customers over the phone and via email Providing support to customers in relation to their orders, processing their orders or supporting with returns Processing exchanges or refunds for customers as required Providing administrative support within the office as required Working closely with other internal departments including marketing and warehouse Liaising with couriers when neccessary, resolving queries within a timely manner Working well as part of a good team environment The suitable candidate: Previous customer service experience Strong communication skills internally and externally Willing and can-do attitude Strong organisational skills High level of attention to detail Great team player Happy to be office based Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Shared Services Support Administrator ,Bristol, Hybrid working We re looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a fast-paced, varied role where you ll play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you ll coordinate work, manage service tickets, and ensure delivery meets agreed SLAs all while helping provide an excellent customer experience. If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility. What You ll Be Doing Service Coordination & Ticket Management Manage and coordinate service tickets from logging through to completion Monitor progress to ensure work is delivered within SLAs Liaise with engineers, supervisors, and stakeholders to coordinate activity Escalate delays or risks to maintain service performance Operational & Customer Support Act as a key point of contact for service and admin queries Support operational teams with day-to-day coordination Attend meetings and provide updates on tickets and performance Fleet & Vehicle Coordinatio n Book servicing and maintenance and maintaining accurate fleet records Monitor vehicle usage and mileage What We re Looking For Essential Experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Confident communicator comfortable working with different stakeholders Good Microsoft Office skills (especially Excel, Outlook, Teams) A proactive, self-motivated approach Ability to work both independently and as part of a team Desirable Experience with ServiceNow or similar ticketing/workflow systems Experience in a helpdesk, facilities, engineering, or service environment Understanding of SLA-driven environments SharePoint or document management experience Why Join Us? Be part of a supportive and collaborative team Play a key role in delivering services to a major customer site Gain exposure to a busy, operational environment Opportunity to make improvements and influence processes Hybrid working to support work-life balance Benefits 25 days annual leave + bank holidays, Birthday day off ,Option to purchase up to 5 additional days annual leave, Pension with matched contributions, Life Assurance, Private Medical Insurance Flexible Benefits Scheme , including: Eye care vouchers, retail discounts, salary sacrifice electric car scheme, Financial and savings guidance , access to wellbeing programmes, volunteering day, employee assistance programme (24/7 confidential support)
Jun 12, 2026
Full time
Shared Services Support Administrator ,Bristol, Hybrid working We re looking for a highly organised and proactive Shared Services Support Administrator to join our growing team. This is a fast-paced, varied role where you ll play a key part in keeping operations running smoothly. Supporting our cabling and engineering teams, you ll coordinate work, manage service tickets, and ensure delivery meets agreed SLAs all while helping provide an excellent customer experience. If you enjoy being at the centre of operations, solving problems, and keeping things on track, this role offers real impact and visibility. What You ll Be Doing Service Coordination & Ticket Management Manage and coordinate service tickets from logging through to completion Monitor progress to ensure work is delivered within SLAs Liaise with engineers, supervisors, and stakeholders to coordinate activity Escalate delays or risks to maintain service performance Operational & Customer Support Act as a key point of contact for service and admin queries Support operational teams with day-to-day coordination Attend meetings and provide updates on tickets and performance Fleet & Vehicle Coordinatio n Book servicing and maintenance and maintaining accurate fleet records Monitor vehicle usage and mileage What We re Looking For Essential Experience in an administrative or coordination role Strong organisational skills with the ability to manage multiple priorities High attention to detail and accuracy Confident communicator comfortable working with different stakeholders Good Microsoft Office skills (especially Excel, Outlook, Teams) A proactive, self-motivated approach Ability to work both independently and as part of a team Desirable Experience with ServiceNow or similar ticketing/workflow systems Experience in a helpdesk, facilities, engineering, or service environment Understanding of SLA-driven environments SharePoint or document management experience Why Join Us? Be part of a supportive and collaborative team Play a key role in delivering services to a major customer site Gain exposure to a busy, operational environment Opportunity to make improvements and influence processes Hybrid working to support work-life balance Benefits 25 days annual leave + bank holidays, Birthday day off ,Option to purchase up to 5 additional days annual leave, Pension with matched contributions, Life Assurance, Private Medical Insurance Flexible Benefits Scheme , including: Eye care vouchers, retail discounts, salary sacrifice electric car scheme, Financial and savings guidance , access to wellbeing programmes, volunteering day, employee assistance programme (24/7 confidential support)
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
Jun 12, 2026
Full time
IT Support Specialist IT support with real purpose. Work that matters. Most IT support roles mean fixing laptops and closing tickets. This one means keeping the technology running for over 800 colleagues who support some of the most vulnerable children in the country. As an IT Support Specialist at Silver Birch Care Holdings, you will be the frontline of everything technical from day-to-day helpdesk to owning our ClearCare care management system across a growing estate of over 60 children s homes. We are recruiting two post-holders against this single specification. Whether you come from a service-desk background or specialist systems support, if you have the technical ability, the discipline, and the commitment to deliver outstanding service in a care environment we want to hear from you. What You ll Own You will cover the full breadth of the SBCHL technology estate across six domains: Service Desk & First-Line Support • First point of contact for all IT support phone, email, chat and ticketing system • Log, categorise, prioritise and manage incidents to agreed SLAs • Triage and resolve remotely wherever possible; arrange on-site attendance where needed • Escalate unresolved issues and track them through to resolution Hardware, Software & Network Support • Install, configure and maintain desktops, laptops, servers, mobile devices and peripherals • Deploy and configure Windows 10/11, Microsoft 365 and business applications across the estate • Set up and maintain network infrastructure routers, switches, Meraki firewalls, Starlink and CCTV • Diagnose and resolve hardware, software and connectivity issues with lasting root-cause fixes ClearCare System Administration • Lead administrator for ClearCare children s social care management system across all modules and homes • Manage user access, account creation and deactivation, templates and reporting tools • Train new and existing staff; produce home-specific user guides and run refresher sessions • Document configurations, user procedures and training completion Asset Management, Joiners & Leavers • Maintain the asset register cradle-to-grave every laptop, mobile, CCTV and Starlink unit • Provision kit, licences and accounts within 24 hours of HR notification for all joiners • Suspend accounts same-day and recover kit within 7 days for all leavers Subscription, Licence & Vendor Management • Manage the full subscription portfolio Sona, Tribepad, Abacus, Claude, ClearCare, M365 and others • Liaise with vendors (Meraki, Starlink, BT, carriers) on performance, pricing and contracts • Maintain a renewal calendar 90 days forward; retire unused licences promptly Procurement, Finance & Documentation • Raise purchase orders and issue goods-received notes within 48 hours • Reconcile invoices monthly against the asset register and subscription log • Maintain accurate knowledge-base articles, user guides and incident records What We re Looking For You ll need: • Previous experience in an IT support, service desk or helpdesk environment, including 2nd-line or specialist work • Good working knowledge of Windows 10/11 and Microsoft 365, including M365 administration • Sound understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware troubleshooting • Experience using IT ticketing and service-management tools and managing work to SLAs • Experience administering or supporting line-of-business systems ClearCare or similar care/social-care systems is a strong advantage • Asset-management and vendor-management discipline, comfortable reconciling across multiple suppliers • Strong problem-solving skills and excellent verbal and written communication • Ability to manage multiple priorities in a fast-paced, multi-site environment • Full, clean UK driving licence and a calm, professional presence in sensitive care environments Desirable: • Experience with remote-support tools and MDM platforms • Familiarity with ITIL processes; ITIL Foundation certification • Experience with Meraki networking, WiFi, CCTV and Starlink infrastructure Working in a Care Environment This role operates in and around children s residential homes. You will be required to: • Hold an Enhanced DBS check • Maintain high standards of confidentiality at all times • Demonstrate an awareness of safeguarding responsibilities • Present as calm and professional around vulnerable young people and home staff These are not optional extras they are core to how we work. What We Offer Build Your Career • Fully funded qualifications and clear pathways into Team Leader, Deputy and Registered Manager roles • Ongoing learning and development through structured programmes and hands-on experience • Opportunities to step up, take on responsibility, and grow within the organisation Feel Supported • 24/7 access to confidential support through our Employee Assistance Programme • OnDemand GP access • A strong team culture where people support each other day-to-day Work That Works for You • 28 days holiday (inclusive of bank holidays), increasing with service • Celebrate your birthday! • Wellbeing days to support staff when needed • Team-based working patterns Be Part of Something Bigger • Opportunities to get involved in our international projects, including trips to Tanzania supporting local communities • A values-led organisation focused on making a genuine difference not just commercially, but socially The Essentials • Pension with NEST • Access to discounts via Sage Employee Benefits and Blue Light Card • Employee referral bonus scheme • Long service recognition awards • On-site parking (where available) • Relaxed dress code About Silver Birch Care (Holdings) Limited Silver Birch Care Holdings is a leading provider of high-quality education, supported accommodation, residential care, and specialist support for children and young people aged 5 to 25 across the UK. We are a family owned provider, driven by our commitment to care. This makes us different from other organisations in the sector. Because we are not owned by venture capital investors or corporate shareholders, we reinvest any surplus funds into our services and support charities around the world. Through our family of services including Silver Birch Care, Silver Birch Care (Residential Services), The Beeches, Benecare, and Clover Childcare Services, alongside our two independent specialist schools we operate more than 60 children's homes and supported living services across London, Peterborough, Northampton, Kent, and Norfolk. We are proud that Clover Childcare Services is the UK s first Dyadic Developmental Practice (DDP) Residential Certified Organisation, reflecting our strong commitment to trauma-informed and attachment-focused care. Working in partnership with over 60 local authorities, we support children and young people to overcome challenges, celebrate their achievements, and build the skills they need to live safe, happy, and fulfilling lives. Our experienced and dedicated teams nurture every individual, ensuring they feel safe, supported, and valued. Safeguarding Silver Birch Care Holdings is dedicated to safeguarding and promoting the welfare and well-being of children and young people. Appointments are made subject to the satisfactory completion of safer recruitment employment checks in line with Ofsted regulations. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Jun 12, 2026
Full time
Helpdesk Engineer - Kinver Benefits Start salary from £25,000 per year Ongoing training and development opportunities Exposure to wide range of technologies and environments Career progression opportunities within the business Performance rewards/bonuses Company pension scheme Holiday entitlement in line with company policy awarded more holiday after serving time at Serveline. Role Overview Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment. The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies Key Responsibilities Provide first and second-line technical support via phone, email, and remote support tools Manage and progress support tickets within agreed service levels and priorities Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services Escalate complex or high-priority issues to senior engineers where required Configure and deploy laptops, desktops, and mobile devices Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID Assist with onboarding new customers and user setups Maintain accurate documentation and ticket updates Support cyber security best practices and follow company procedures Participating in customer projects, installations, and system upgrades where required Deliver excellent customer service and maintain professional communication at all times Skills & Knowledge Previous experience working within an IT support or helpdesk environment Good understanding of Microsoft Windows operating systems Experience supporting Microsoft 365 environments Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi Experience using remote support and ticketing systems Strong troubleshooting and problem-solving skills Ability to prioritise workload and manage multiple tickets effectively Good written and verbal communication skills Understanding of cyber security best practices Desirable Skills Experience working within an MSP environment Knowledge of Microsoft Intune and Entra ID Experience with VoIP systems Knowledge of Halo PSA ticketing systems Knowledge of Hudu Documentation Understanding of backup and disaster recovery solutions Exposure to networking hardware such as switches, firewalls, and access points Knowledge of remote monitoring and management platforms Personal Qualities Friendly and approachable Reliable and punctual Positive attitude towards learning Professional manner when speaking with customers Patient and calm under pressure Motivated and eager to develop technical skills Honest and trustworthy Entry Requirements GCSE Grade 4/C or above in English and Maths preferred GCSE Grade 4/C or above in ICT Full UK driving license beneficial but not essential Minimum 1 year experience in IT helpdesk or technician (not essential) Basic IT knowledge and confidence using computers A genuine interest in pursuing a career within IT support Previous customer service experience Recommended Certifications Whilst not essential, the following certifications would be advantageous: Microsoft: Microsoft 365 Certified: Fundamentals (MS-900) Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft 365 Endpoint Administrator Associate (MD-102) CompTIA: CompTIA A+ CompTIA Network+ CompTIA Security+ Vendor Certifications (Desirable) SonicWall Ubiquiti 3CX HPE/Aruba Working Hours Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am 4:30pm, 8:30am 5:00pm and 9am 5:30pm. We do offer flexible working arrangements based on successful completion of the probationary and initial training period.
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Jun 12, 2026
Seasonal
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: £12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Think Specialist Recruitment are delighted to be working with a long standing client of ours based within the Watford area. This leading organisation have an exciting opportunity for a strong Sales Support Administrator to join their team. This position would suit someone who is used to working within a busy environment, someone who can handle a varied workload, as well as someone who has a high level of attention to detail and great communication skills. This person will be responsible for providing administrative support, creating reports, working within a great and busy team. Salary - 36,225 plus great benefits including 24 days holiday rising to 28, enhanced pension scheme and more This working hours are Monday - Friday 9am-5pm - hybrid working after training Some of the duties will include: Working with the Account Development team with administrative duties Create and supply weekly order and delivery reports in line with requirements Schedule, run and provide monthly reduction reports, including forward planning month on month Produce and upload 3rd party reports where required for customers Developing and managing deduction reports for customer accounts Setting up and managing changes to deduction reports Assisting in resolving reporting issues Working with internal teams such as Finance to ensure accurate reporting and consistent communication with customers Documenting any agreed changes with customers in relation to their contracts Completion of P46's for relevant customers for accurate and timely reporting to HMRC Working well as part of the team The suitable candidate: Previous experience within a similar sort of position Strong administration experience Great communication skills on all levels High level of attention to detail Strong organisational skills Previous experience with Excel is desirable A willingness to learn Great team player Must be local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jun 11, 2026
Full time
Think Specialist Recruitment are delighted to be working with a long standing client of ours based within the Watford area. This leading organisation have an exciting opportunity for a strong Sales Support Administrator to join their team. This position would suit someone who is used to working within a busy environment, someone who can handle a varied workload, as well as someone who has a high level of attention to detail and great communication skills. This person will be responsible for providing administrative support, creating reports, working within a great and busy team. Salary - 36,225 plus great benefits including 24 days holiday rising to 28, enhanced pension scheme and more This working hours are Monday - Friday 9am-5pm - hybrid working after training Some of the duties will include: Working with the Account Development team with administrative duties Create and supply weekly order and delivery reports in line with requirements Schedule, run and provide monthly reduction reports, including forward planning month on month Produce and upload 3rd party reports where required for customers Developing and managing deduction reports for customer accounts Setting up and managing changes to deduction reports Assisting in resolving reporting issues Working with internal teams such as Finance to ensure accurate reporting and consistent communication with customers Documenting any agreed changes with customers in relation to their contracts Completion of P46's for relevant customers for accurate and timely reporting to HMRC Working well as part of the team The suitable candidate: Previous experience within a similar sort of position Strong administration experience Great communication skills on all levels High level of attention to detail Strong organisational skills Previous experience with Excel is desirable A willingness to learn Great team player Must be local to the Watford area Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 11, 2026
Full time
Project Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit for Project Administrator to join their team in a vital new role within the business. The Project Administrator will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to Scheduling engineers or managing construction projects. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Are you eager to make a significant impact in a role that combines operational excellence with innovative technology? A leading company in the industrial services and Facilities Management space is seeking an Inhouse Consultant LeadecOS / CAFM Specialist based in Coventry (with travel across UK sites). This is not a pure IT or systems administrator role; it is a dynamic blend of CAFM system management, process improvement, user training, and data analysis. As this market leader expands its hard FM and technical services footprint, you will serve as the UK subject matter expert, driving the deployment and optimisation of a newly launched, custom platform to transform service delivery nationwide. The Role As the Inhouse Consultant CAFM Specialist, you ll: Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards. Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites. Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation. Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights. You To be successful in the role of In-house Consultant CAFM Specialist, you ll bring: Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle. Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge. Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets. Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable. Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders. Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe. What's in it for you? This role offers significant autonomy as the UK lead for the platform, providing a unique opportunity to shape how a major CAFM application develops across the business. You will benefit from a highly collaborative structure, reporting directly to the UK Head of Engineering & Projects. The position offers: A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate). A £5,000 car allowance and a performance-related bonus scheme worth up to 20% . A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations). Direct influence on high-profile operational projects that enhance business efficiency. Apply Now! To apply for the position of Inhouse Consultant LeadecOS / CAFM Specialist, click Apply Now and send your CV to Olivia Blake. Interviews are taking place now, so don t miss your chance to secure this impactful role!
Jun 11, 2026
Full time
Are you eager to make a significant impact in a role that combines operational excellence with innovative technology? A leading company in the industrial services and Facilities Management space is seeking an Inhouse Consultant LeadecOS / CAFM Specialist based in Coventry (with travel across UK sites). This is not a pure IT or systems administrator role; it is a dynamic blend of CAFM system management, process improvement, user training, and data analysis. As this market leader expands its hard FM and technical services footprint, you will serve as the UK subject matter expert, driving the deployment and optimisation of a newly launched, custom platform to transform service delivery nationwide. The Role As the Inhouse Consultant CAFM Specialist, you ll: Lead System Implementation & Rollout: Spearhead system deployments across the UK, gathering business requirements, configuring the platform to optimise workflows, and ensuring total alignment with global standards. Drive Operational Improvement: Partner closely with site managers and operational teams to improve business processes, maximise system utilisation, and support the seamless mobilisation of new contracts and sites. Deliver User Support & Training: Act as the primary point of contact for system queries, conducting comprehensive training for managers, helpdesk teams, and administrators while producing clear user guides and documentation. Manage Data & Advanced Reporting: Maintain rigorous data quality across multiple sites, analysing operational trends and leveraging advanced Excel tools (such as Pivot Tables, Power Query, and complex formulas) to deliver actionable insights. You To be successful in the role of In-house Consultant CAFM Specialist, you ll bring: Operational CAFM Expertise: Strong operational awareness and practical experience supporting CAFM, field service, or service management systems from an operations standpoint, rather than a purely IT infrastructure angle. Relevant experience is desirable: Experience in CAFM , FM systems managers, helpdesk managers/team leaders, mobilisation managers with CAFM exposure, or FM operations professionals with exceptional systems knowledge. Advanced Data & Technical Skills: High proficiency in Microsoft Excel to manage structured datasets. Familiarity with Salesforce, project implementation, or exposure to industrial/hard services is highly desirable. Excellent Stakeholder Management: Superior communication skills to seamlessly bridge the gap between UK operations and European stakeholders. Mobility & Flexibility: A full UK driving license and a willingness to travel regularly to support a diverse site portfolio spanning Coventry, Solihull, Birmingham, Warrington, Hinkley, Crewe. What's in it for you? This role offers significant autonomy as the UK lead for the platform, providing a unique opportunity to shape how a major CAFM application develops across the business. You will benefit from a highly collaborative structure, reporting directly to the UK Head of Engineering & Projects. The position offers: A basic salary of £50,000 (with flexibility up to £60,000 for the right candidate). A £5,000 car allowance and a performance-related bonus scheme worth up to 20% . A balanced 37.5-hour working week with hybrid arrangements (typically 3 days on-site/2 days WFH, with more site presence required during critical mobilisations). Direct influence on high-profile operational projects that enhance business efficiency. Apply Now! To apply for the position of Inhouse Consultant LeadecOS / CAFM Specialist, click Apply Now and send your CV to Olivia Blake. Interviews are taking place now, so don t miss your chance to secure this impactful role!
E-Commerce Administrator - Luton Think Specialist Recruitment are delighted to be working with a well-established valued client. Our client is looking for an experienced and well-organised individual to join their company as a E-Commerce Administrator. You will be responsible for the complete order process from receipt through to despatch and the resulting sales administration for our client three sales channels. The ideal candidate needs to have experience working in an E-Commerce background where they have previosuly been responsible for managing the lifecycle of multiple Order platforms. Please note this is a fully-office based role and our client do not offer hybrid working. Our client will be paying a salary upto 32k based on the successful candidates level of experience. This is an opportunity to work for a thriving and growing organisation. Duties Include: Manage the order process from order receipt through to dispatch, ensuring accuracy and timely fulfilment Review and confirm weekly POs Generate pick notes for the warehouse Raise invoices and escalate any order issues Oversee order fulfilment across all marketplaces and retailer programmes Ensure orders ship on time, invoicing is completed where required, and inventory remains accurate. Coordinate deliveries from our clients UK warehouse into Europe and liaise with 3PLs to book shipments Candidate requirements: Strong prior experience working in a similar Order Fulfilment role - ideally in an E-Com setting. Confident processing orders on a Business to Business basis. Strong attention to detail with a keen eye for information. Proficient using Excel and ERP systems. Hands-On experience liasing with Couriers and Warehouses. Prior experience using Amazon Vendor Central would be ideal but not essential. Experience using Marketplace systems. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jun 11, 2026
Full time
E-Commerce Administrator - Luton Think Specialist Recruitment are delighted to be working with a well-established valued client. Our client is looking for an experienced and well-organised individual to join their company as a E-Commerce Administrator. You will be responsible for the complete order process from receipt through to despatch and the resulting sales administration for our client three sales channels. The ideal candidate needs to have experience working in an E-Commerce background where they have previosuly been responsible for managing the lifecycle of multiple Order platforms. Please note this is a fully-office based role and our client do not offer hybrid working. Our client will be paying a salary upto 32k based on the successful candidates level of experience. This is an opportunity to work for a thriving and growing organisation. Duties Include: Manage the order process from order receipt through to dispatch, ensuring accuracy and timely fulfilment Review and confirm weekly POs Generate pick notes for the warehouse Raise invoices and escalate any order issues Oversee order fulfilment across all marketplaces and retailer programmes Ensure orders ship on time, invoicing is completed where required, and inventory remains accurate. Coordinate deliveries from our clients UK warehouse into Europe and liaise with 3PLs to book shipments Candidate requirements: Strong prior experience working in a similar Order Fulfilment role - ideally in an E-Com setting. Confident processing orders on a Business to Business basis. Strong attention to detail with a keen eye for information. Proficient using Excel and ERP systems. Hands-On experience liasing with Couriers and Warehouses. Prior experience using Amazon Vendor Central would be ideal but not essential. Experience using Marketplace systems. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Job Title: FM Contract Administrator Location: Westminster, London Salary: £43,000 Per Annum Hours: Monday to Friday 8:00am - 5:00pm Employer: Leading Facilities Management Company Are you an experienced FM Administrator or Contract Administrator looking to join a leading facilities management company that genuinely invests in its people? We are currently recruiting for an FM Contract Administrator to be based at a prestigious, state-of-the-art commercial office building in Westminster. This is an excellent opportunity to join a highly respected FM provider renowned for offering structured career progression, ongoing training, and long-term development opportunities. The Role: Working as part of a busy on-site facilities team, you will play a key role in supporting the smooth delivery of hard FM services across the contract. You will be responsible for coordinating administrative processes, maintaining compliance documentation, supporting engineers and management teams, and ensuring service delivery standards are met. Key Responsibilities Providing administrative support to the contract management and engineering teams Managing and updating CAFM systems and service records Scheduling planned maintenance activities and tracking completion Raising purchase orders and processing invoices Producing contract reports and maintaining compliance documentation Liaising with subcontractors, suppliers, and clients Supporting helpdesk and reactive maintenance processes Assisting with audits, statutory documentation, and general contract administration About You The successful candidate will have: Previous experience in a Contract Administrator, FM Administrator, or similar role Experience working within Facilities Management, Building Services, or a maintenance environment Strong organisational and administrative skills Excellent communication and customer service abilities Experience using CAFM systems and Microsoft Office packages The ability to prioritise workloads and work effectively within a fast-paced environment What's On Offer? Salary of £43,000 per annum Monday to Friday working hours (8am - 5pm) Modern, high-profile commercial office environment Excellent career progression opportunities Ongoing training and development programmes Opportunity to join a leading FM provider with a strong reputation for employee development and internal promotion If you're looking to take the next step in your FM administration career with a company that actively supports professional growth and development, we'd love to hear from you.
Jun 11, 2026
Full time
Job Title: FM Contract Administrator Location: Westminster, London Salary: £43,000 Per Annum Hours: Monday to Friday 8:00am - 5:00pm Employer: Leading Facilities Management Company Are you an experienced FM Administrator or Contract Administrator looking to join a leading facilities management company that genuinely invests in its people? We are currently recruiting for an FM Contract Administrator to be based at a prestigious, state-of-the-art commercial office building in Westminster. This is an excellent opportunity to join a highly respected FM provider renowned for offering structured career progression, ongoing training, and long-term development opportunities. The Role: Working as part of a busy on-site facilities team, you will play a key role in supporting the smooth delivery of hard FM services across the contract. You will be responsible for coordinating administrative processes, maintaining compliance documentation, supporting engineers and management teams, and ensuring service delivery standards are met. Key Responsibilities Providing administrative support to the contract management and engineering teams Managing and updating CAFM systems and service records Scheduling planned maintenance activities and tracking completion Raising purchase orders and processing invoices Producing contract reports and maintaining compliance documentation Liaising with subcontractors, suppliers, and clients Supporting helpdesk and reactive maintenance processes Assisting with audits, statutory documentation, and general contract administration About You The successful candidate will have: Previous experience in a Contract Administrator, FM Administrator, or similar role Experience working within Facilities Management, Building Services, or a maintenance environment Strong organisational and administrative skills Excellent communication and customer service abilities Experience using CAFM systems and Microsoft Office packages The ability to prioritise workloads and work effectively within a fast-paced environment What's On Offer? Salary of £43,000 per annum Monday to Friday working hours (8am - 5pm) Modern, high-profile commercial office environment Excellent career progression opportunities Ongoing training and development programmes Opportunity to join a leading FM provider with a strong reputation for employee development and internal promotion If you're looking to take the next step in your FM administration career with a company that actively supports professional growth and development, we'd love to hear from you.
This is an excellent opportunity for an experienced Project Manager with a Defined Benefit (DB) pensions background to join our thriving project management team. You will lead and deliver a variety of client-facing and internal pension change projects, working with medium to large pension schemes across diverse industries. In this role, you will manage a broad portfolio of projects including GMP equalisation, Buy-in/Buy-out readiness, benefits rectification, scheme mergers, wind-ups, and other pension change initiatives. You will collaborate closely with colleagues across multiple lines of business, clients, administrators, actuaries, and external partners. This opportunity is ideal for someone with strong project management skills who has worked in pension projects and/or actuarial project environments, or pensions consulting, and who enjoys both the structure of pension risk based projects delivery and the challenge of troubleshooting complex issues. Why This Role is Exciting Work with large, high-profile clients and a wide variety of pension schemes. Be part of a growing team, contributing to new project areas and strategic initiatives. Opportunity to deepen expertise in specialist DB project areas such as GMPe and de-risking transactions. Dynamic role blending pension risk based project delivery with strategic problem-solving and cross-functional collaboration. Join us in this role and be part of a dynamic team with a defined career path, on job training and a team that coach and mentor you whilst you grow your career with us! Our work style: We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities (full time or part time) in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Office location: You can be based in any of our offices across London, Reigate, Bristol, Birmingham, Manchester, Leeds, or Edinburgh. This role follows a flexible hybrid model, with just one day per week working in your nearest office. The role Apply your pensions technical knowledge, consulting skills and project management experience to proactively guide your project teams to the optimal project outcomes Manage a diverse portfolio of project types including GMP equalisation, Buy-in and Buy-out readiness, benefit rectification, liability management, scheme transitions, mergers, and wind-ups. Develop detailed project plans to monitor and track progress Establish a robust project governance framework Provide day-to-day project management, working closely with your project teams and external stakeholders to deliver project milestones within scope and budgets Lead and document project calls and facilitate planning workshops Drive high quality client project delivery, operational efficiency and effectiveness Carry out continual project improvement reviews and ensure thorough tranche reviews are carried out at appropriate project milestones Ensure that the project documentation, such as risk logs, action plans, project plans are actively maintained What you'll bring A strong working background in UK Defined Benefit pensions Strong knowledge of DB scheme operations, legislation, and technical project areas (e.g., GMP rectification/equalisation, Buy-ins, Buy-outs, wind-ups). Experience within actuarial project teams, pension administration projects, or pensions consulting is highly advantageous. Evidence of successful project delivery and client facing experience Prince 2 qualified or similar (e.g. APM, PMP, CSM) or a willingness to sit these Clear, concise and confident communication skills (both verbal and written) Experience in facilitating and leading project meetings / workshops and taking effective notes Proactiveness and assertive management approach to drive project outcomes Strong stakeholder management experience What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk at wtwco com
Jun 11, 2026
Full time
This is an excellent opportunity for an experienced Project Manager with a Defined Benefit (DB) pensions background to join our thriving project management team. You will lead and deliver a variety of client-facing and internal pension change projects, working with medium to large pension schemes across diverse industries. In this role, you will manage a broad portfolio of projects including GMP equalisation, Buy-in/Buy-out readiness, benefits rectification, scheme mergers, wind-ups, and other pension change initiatives. You will collaborate closely with colleagues across multiple lines of business, clients, administrators, actuaries, and external partners. This opportunity is ideal for someone with strong project management skills who has worked in pension projects and/or actuarial project environments, or pensions consulting, and who enjoys both the structure of pension risk based projects delivery and the challenge of troubleshooting complex issues. Why This Role is Exciting Work with large, high-profile clients and a wide variety of pension schemes. Be part of a growing team, contributing to new project areas and strategic initiatives. Opportunity to deepen expertise in specialist DB project areas such as GMPe and de-risking transactions. Dynamic role blending pension risk based project delivery with strategic problem-solving and cross-functional collaboration. Join us in this role and be part of a dynamic team with a defined career path, on job training and a team that coach and mentor you whilst you grow your career with us! Our work style: We understand flexibility is key to supporting an inclusive and diverse workforce and WTW offers flexible working opportunities (full time or part time) in a hybrid style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Office location: You can be based in any of our offices across London, Reigate, Bristol, Birmingham, Manchester, Leeds, or Edinburgh. This role follows a flexible hybrid model, with just one day per week working in your nearest office. The role Apply your pensions technical knowledge, consulting skills and project management experience to proactively guide your project teams to the optimal project outcomes Manage a diverse portfolio of project types including GMP equalisation, Buy-in and Buy-out readiness, benefit rectification, liability management, scheme transitions, mergers, and wind-ups. Develop detailed project plans to monitor and track progress Establish a robust project governance framework Provide day-to-day project management, working closely with your project teams and external stakeholders to deliver project milestones within scope and budgets Lead and document project calls and facilitate planning workshops Drive high quality client project delivery, operational efficiency and effectiveness Carry out continual project improvement reviews and ensure thorough tranche reviews are carried out at appropriate project milestones Ensure that the project documentation, such as risk logs, action plans, project plans are actively maintained What you'll bring A strong working background in UK Defined Benefit pensions Strong knowledge of DB scheme operations, legislation, and technical project areas (e.g., GMP rectification/equalisation, Buy-ins, Buy-outs, wind-ups). Experience within actuarial project teams, pension administration projects, or pensions consulting is highly advantageous. Evidence of successful project delivery and client facing experience Prince 2 qualified or similar (e.g. APM, PMP, CSM) or a willingness to sit these Clear, concise and confident communication skills (both verbal and written) Experience in facilitating and leading project meetings / workshops and taking effective notes Proactiveness and assertive management approach to drive project outcomes Strong stakeholder management experience What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk at wtwco com
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: 12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Jun 11, 2026
Seasonal
Helpdesk Administrator Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position. we have a number of shifts available: Full Time: Tuesday-Saturday 06:00-14:30 Sunday - Thursday 13:30-22:00 Part Time: Friday-Monday 13:30-21:00 Responsibilities as a Helpdesk Administrator: Answering telephone calls and emails Logging queries on the companies CRM system Dealing with any live issues and investigating discrepancies Completing KPI trackers and performance reports Collate information and update business system Chase internal teams to find query resolutions Building and maintaining solid relationships with depots and customers Requirements for this position: Previous experience in a customer facing role Confident speaking over the phone Analytical working approach Experience and knowledge of Microsoft packages The Role: 12.71 per hour Temp to permanent position If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Fleet Administrator & Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fleet Administrator & Helpdesk Coordinator to join the team located in Southampton . We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well-maintained, and efficiently managed. Role Summary: Fleet Administration Maintain fleet records including servicing, MOTs, and compliance documentation Coordinate vehicle servicing, repairs, and inspections Liaise with suppliers and leasing providers Track mileage, fuel usage, and fleet performance Support driver compliance and documentation checks Assist with incident reporting and insurance processes Helpdesk Coordination: Manage incoming calls and emails, logging requests accurately in the CAFM system Allocate and track reactive maintenance jobs in line with SLAs Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works Provide regular updates to stakeholders and maintain clear job records Monitor performance reports (e.g. SLA/due-to-breach) and take proactive action Support customer feedback and complaint resolution processes Experience Required: Experience in a helpdesk, facilities, or administrative role Strong organisational skills and ability to manage multiple tasks Confident communicator with a customer focused approach Good IT skills (Excel, Word, CAFM systems desirable) Fleet administration experience (desirable but not essential) High attention to detail and a proactive mindset
Jun 11, 2026
Full time
Company Profile CBRE's Global Workplace Solutions delivers end-to-end facilities management, engineering services, project management, and workplace support. Our teams combine technical expertise with a commitment to service excellence, innovation, and compliance. Through our engineering talent, digital tools, and focus on ESG and sustainability, CBRE helps clients reduce risk, drive performance, and enhance the workplace experience for their people. Job Title: Fleet Administrator & Helpdesk Coordinator CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Fleet Administrator & Helpdesk Coordinator to join the team located in Southampton . We are looking for a proactive and organised Helpdesk & Fleet Coordinator to join our team. This is a varied role combining facilities helpdesk coordination with fleet administration, supporting the smooth day-to-day operation of our contract, including financial processing. You'll act as a key point of contact for service requests while also ensuring our fleet remains compliant, well-maintained, and efficiently managed. Role Summary: Fleet Administration Maintain fleet records including servicing, MOTs, and compliance documentation Coordinate vehicle servicing, repairs, and inspections Liaise with suppliers and leasing providers Track mileage, fuel usage, and fleet performance Support driver compliance and documentation checks Assist with incident reporting and insurance processes Helpdesk Coordination: Manage incoming calls and emails, logging requests accurately in the CAFM system Allocate and track reactive maintenance jobs in line with SLAs Liaise with engineers, subcontractors, and internal teams to ensure timely completion of works Provide regular updates to stakeholders and maintain clear job records Monitor performance reports (e.g. SLA/due-to-breach) and take proactive action Support customer feedback and complaint resolution processes Experience Required: Experience in a helpdesk, facilities, or administrative role Strong organisational skills and ability to manage multiple tasks Confident communicator with a customer focused approach Good IT skills (Excel, Word, CAFM systems desirable) Fleet administration experience (desirable but not essential) High attention to detail and a proactive mindset
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations. Key Responsibilities: Act as the first point of contact for client enquiries via phone and email. Log and manage jobs accurately, ensuring all client requests are captured correctly. Coordinate and schedule engineers and contractors to meet client requirements. Handle invoicing and support administrative processes related to job management. Maintain clear records and provide updates to clients and internal teams as required. Requirements: Previous experience in a similar administrative or helpdesk role is essential. Facilities Management or maintenance sector experience is highly desirable. Excellent communication skills, confident on the phone and via email. Strong organisational skills and attention to detail. Ability to manage multiple priorities and work in a fast-paced environment. Proficiency in Microsoft Office and basic job-logging software. Whats on Offer: Competitive salary and benefits. Supportive and friendly working environment. Opportunity to develop your career in Facilities Management and administration. Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.
Jun 11, 2026
Full time
Branta are seeking a proactive and organised Helpdesk Administrator to join a busy team in Gateshead. As the first point of contact for our clients, you will play a key role in ensuring smooth communication and efficient coordination across our operations. Key Responsibilities: Act as the first point of contact for client enquiries via phone and email. Log and manage jobs accurately, ensuring all client requests are captured correctly. Coordinate and schedule engineers and contractors to meet client requirements. Handle invoicing and support administrative processes related to job management. Maintain clear records and provide updates to clients and internal teams as required. Requirements: Previous experience in a similar administrative or helpdesk role is essential. Facilities Management or maintenance sector experience is highly desirable. Excellent communication skills, confident on the phone and via email. Strong organisational skills and attention to detail. Ability to manage multiple priorities and work in a fast-paced environment. Proficiency in Microsoft Office and basic job-logging software. Whats on Offer: Competitive salary and benefits. Supportive and friendly working environment. Opportunity to develop your career in Facilities Management and administration. Apply online today or contact Astrid Camacho at Branta Recruitment for more information and an informal chat.
C# Developer Role - Hybrid / Liverpool street - 6 month Contract - Banking Role - C# Developer (T/SQL, PL/SQL) Duration - 6 months with very likely extension Location - Hybrid / Liverpool Street (London) - 3 days per week in a Liverpool Street office Rate - 690 per day (Inside IR35) Tech Stack C# SQL Oracle Tasks Tasks include understanding business requirements, designing applications, business data analysis, programming in Visual C#.NET using both Oracle and SQL Server database, Unit testing, Quality Assurance (QA), Implementation, Production and Disaster Recovery environments supporting users and preparing documents. Along with the application development, this role will also include supporting the existing C# and .NET applications. General IT Support to maintain environment Defining database objects required in the systems. Interactions with the SQL and Oracle Database Administrators in both London and New York. Providing script for database enquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) so that data analysis can be performed based on requirements from relevant business parties. Support setting up a system distribution method for Citrix and application servers for both Web and Window applications. Troubleshooting systems in the event of failure and implementing solutions (Code fix, SQL scripting etc), including checking Windows Servers, Databases (SQL Server or Oracle) and any other relevant environments where the system is running. In some cases, this will involve liaising with other application support team staff across London and New York offices. Following the development teams' programming policy and procedures to maintain common programming practice. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of the existing systems running in Production environment. Liaising with the relevant support teams such as other Development team sections, Technical Support, Network and Infrastructure and DBAs whenever Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle databases and when appropriate, finding alternative solutions. Actively assisting rolling out changes through coordination with the Release team. It is also very important to maintain the change history of the applications. Communicating with primary support Helpdesk staff in London and New York to provide the necessary system supports. GCS is acting as an Employment Business in relation to this vacancy.
Jun 11, 2026
Contractor
C# Developer Role - Hybrid / Liverpool street - 6 month Contract - Banking Role - C# Developer (T/SQL, PL/SQL) Duration - 6 months with very likely extension Location - Hybrid / Liverpool Street (London) - 3 days per week in a Liverpool Street office Rate - 690 per day (Inside IR35) Tech Stack C# SQL Oracle Tasks Tasks include understanding business requirements, designing applications, business data analysis, programming in Visual C#.NET using both Oracle and SQL Server database, Unit testing, Quality Assurance (QA), Implementation, Production and Disaster Recovery environments supporting users and preparing documents. Along with the application development, this role will also include supporting the existing C# and .NET applications. General IT Support to maintain environment Defining database objects required in the systems. Interactions with the SQL and Oracle Database Administrators in both London and New York. Providing script for database enquiry languages, i.e., T-SQL (SQL Server) and PL/SQL (Oracle) so that data analysis can be performed based on requirements from relevant business parties. Support setting up a system distribution method for Citrix and application servers for both Web and Window applications. Troubleshooting systems in the event of failure and implementing solutions (Code fix, SQL scripting etc), including checking Windows Servers, Databases (SQL Server or Oracle) and any other relevant environments where the system is running. In some cases, this will involve liaising with other application support team staff across London and New York offices. Following the development teams' programming policy and procedures to maintain common programming practice. Updating versions of MS .Net Framework and MS Visual .NET platform to include any necessary changes of the existing systems running in Production environment. Liaising with the relevant support teams such as other Development team sections, Technical Support, Network and Infrastructure and DBAs whenever Business users experience system problems. Assessing the impact of data processing loads on SQL and Oracle databases and when appropriate, finding alternative solutions. Actively assisting rolling out changes through coordination with the Release team. It is also very important to maintain the change history of the applications. Communicating with primary support Helpdesk staff in London and New York to provide the necessary system supports. GCS is acting as an Employment Business in relation to this vacancy.
Job Description: Customer Service Administrator Location: Yate, Bristol Contract Type:Start ASAP Temporary 6 months Commitment - This could be extended Hours: Monday to Friday, 08:30 - 17:00 Pay Rate £13.90ph Overview: This position is ideal for a customer focused individual who thrives on supporting clients and customers. You will handle queries and orders via the phone ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship building capabilities. Free parking and close walking distance to the train station in Yate If you are interested in this role then please Click on Apply.
Jun 11, 2026
Seasonal
Job Description: Customer Service Administrator Location: Yate, Bristol Contract Type:Start ASAP Temporary 6 months Commitment - This could be extended Hours: Monday to Friday, 08:30 - 17:00 Pay Rate £13.90ph Overview: This position is ideal for a customer focused individual who thrives on supporting clients and customers. You will handle queries and orders via the phone ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship building capabilities. Free parking and close walking distance to the train station in Yate If you are interested in this role then please Click on Apply.
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Helpdesk Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 10, 2026
Seasonal
Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell. Role: Temporary Helpdesk Administrator Location: Bracknell - Office Based Salary: 13.75ph Our client is seeking a Helpdesk Administrator to join their team. As a Helpdesk Administrator, you will play a vital role in providing first-line helpdesk support and being the primary point of contact for facilities management requirements and administration. This is a full-time temporary position based in our client's office. Key Responsibilities: Be the friendly and professional point of contact for operational colleagues, addressing their queries and concerns. Handle incoming and outgoing calls efficiently and effectively. Complete various administrative tasks on the state-of-the-art CAFM(Computer Aided Facilities Management) system including assigning contract colleagues and sub-contractors to service requirement tasks, generating purchase orders, and updating general admin information. Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements. Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service quality and reporting processes. Monitor and maintain accurate data in the CAFM system related to helpdesk work orders, ensuring proper assignment, prioritisation, and categorisation in line with cost codes. Monitor and complete work orders for any remedial actions, both in-house and contractor-related. The Ideal Candidate: Exceptional customer service and administration skills Excellent communication skills, both written and verbal Exemplary attention to detail and the ability to work accurately A self-motivated, enthusiastic, and professional individual The ability to work well under pressure and handle challenging situations Strong decision-making skills and the ability to take ownership and resolve problems independently If you are looking to join a dynamic and passionate team, where you can make a real difference in the lives of individuals with learning disabilities and mental health conditions, then we want to hear from you. Apply now to become our client's Helpdesk Administrator and be part of a supportive and inclusive work environment. Note: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality. Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Jun 10, 2026
Full time
Andy File Associates Limited are working as a recruitment business on behalf of our client with regards this permanent position. Our Facilities Management client is looking for a Business Support Administrator to join them at their Head office in Sheffield. The ideal candidate will have a Helpdesk background and should have experience working in Office Administration including costing and invoicing alongside good IT skills. Any previous experience working within a facilities management or construction environment would be beneficial. Working Hours: 9.00am - 5,00pm Monday to Friday Reporting to FM Business Support Manager Job Description Use a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases. Produce Quotes, Purchase Orders and Invoices. Support accounts with inputting supplier invoices. Collate, produce and distribute reports from results generated by Subcontractors and send them out to clients. Experience of using a CAFM system such as Job logic, Maximo, Easybuild or similar. Scheduling and keeping up to date the PPM, periodic and inspection records. Dispatching certificates and new O&M style booklets for stores and FM service users. Keeping site addresses and details up to date as they change. Arrange travel and accommodation for staff or customers and other external contacts. Receive incoming calls from Clients and log/raise work orders in CAFM system. Deploy jobs to Technicians via the phone and CAFM system. Update CAFM system with subcontractor work details to ensure the system reflects all works carried out. Process Timesheets by updating CAFM system to ensure Technicians times are correctly allocated to individual jobs. Liaise with staff in other departments and with external contacts. Order and maintaining stationery and equipment. Sort and distribute incoming post and organising and sending outgoing post. Organise and store paperwork, documents and computer-based information. photocopying and printing various documents, sometimes on behalf of other colleagues. Prepare documentation for internal process as per ISO Standards. Liaise with our Health and Safety Forum and Human Resources Coordinator to engage with Learning and Development as necessary. Any other duties which are required by the business and within the scope of the role Personal Specification A background in Facilities Management or Construction desirable but not essential. Qualifications or Business skills/experience that relate to the position. Experience in costing and invoicing. Excellent Level of IT Literacy. Some experience using Business Software such as Joblogic, accounting software, Coins etc. Ability to use own initiative, working accurately with policies and procedures Prioritise workload and meet deadlines with attention to detail Written and Verbal communication skills Key Performance Indicators Technical skills and application- Demonstrates knowledge and application of the skills required for this position. This includes knowledge and understanding of appropriate equipment, legislation, policies and procedures. Continuous quality improvement- Commitment to ensuring quality services are delivered to both internal and external clients through continuous improvement activities Customer service- Excellent communication and interpersonal skills including demonstrated experience in liaising with a wide range of internal and external clients. Benefits Holiday Entitlement 33 days, including Bank Holidays pro-rata. All employees are eligible for a long service accrual of 1 day per 5 years of service, up to a maximum of 5 days. Bupa Private Healthcare and Cash Plan; available upon successful completion of your probation period, you will have the choice to be opted into their company healthcare scheme. Zurich Life Insurance Cover. Training- you will receive ongoing core competency training in your respective field of work.
Job Description: Customer Service Administrator Location: Yate, Bristol Contract Type:Start ASAP Temporary 6 months Commitment - This could be extended Hours: Monday to Friday, 08:30 - 17:00 Pay Rate 13.90ph Overview: This position is ideal for a customer focused individual who thrives on supporting clients and customers. You will handle queries and orders via the phone ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship building capabilities. Free parking and close walking distance to the train station in Yate If you are interested in this role then please Click on Apply.
Jun 09, 2026
Seasonal
Job Description: Customer Service Administrator Location: Yate, Bristol Contract Type:Start ASAP Temporary 6 months Commitment - This could be extended Hours: Monday to Friday, 08:30 - 17:00 Pay Rate 13.90ph Overview: This position is ideal for a customer focused individual who thrives on supporting clients and customers. You will handle queries and orders via the phone ensuring responsive and effective service as part of the helpdesk team. Key Responsibilities: Promptly respond to and acknowledge all helpdesk queries Log helpdesk issues in the system using the specified format and track all correspondences. Manage queries diligently until resolution. Maintain accurate records of key activities. Requirements: Proven experience in administrative roles or customer service environments. Strong organisational skills with the ability to multitask in a fast-paced setting. Excellent communication skills, both verbal and written. A proactive, can-do attitude, with a keen eye for detail. Strong team player with excellent relationship building capabilities. Free parking and close walking distance to the train station in Yate If you are interested in this role then please Click on Apply.
