Customer Service Administrator

Helpdesk Administrator

Pertemps are currently recruiting for numerous Helpdesk Administrators to join a leading Logistics company in their Head office based in Chineham, Basingstoke. This is a temporary ongoing position.

we have a number of shifts available:
Full Time:

• Tuesday-Saturday 06:00-14:30
  
  
• Sunday - Thursday 13:30-22:00
  
  

Part Time:

• Friday-Monday 13:30-21:00
  
  

Responsibilities as a Helpdesk Administrator:

• Answering telephone calls and emails
  
  
• Logging queries on the companies CRM system
  
  
• Dealing with any live issues and investigating discrepancies
  
  
• Completing KPI trackers and performance reports
  
  
• Collate information and update business system
  
  
• Chase internal teams to find query resolutions
  
  
• Building and maintaining solid relationships with depots and customers
  
  

Requirements for this position:

• Previous experience in a customer facing role
  
  
• Confident speaking over the phone
  
  
• Analytical working approach
  
  
• Experience and knowledge of Microsoft packages
  
  

The Role:

• 12.71 per hour
  
  
• Temp to permanent position
  
  

If you are interested in this Helpdesk Administrator position, please apply below with an up-to-date CV or give Jemma a call at the Pertemps Basingstoke branch