Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Jun 16, 2026
Full time
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Multiskilled Host Acting as the heart of the office, our Hosts anticipate customer needs and provide a 'hassle-free' workplace experience that's designed to make life easier and enhance our customers' well-being. Hosts deliver people-focused, anticipatory services in order to provide a cohesive and connected workplace experience for building occupants and visitors. Hosts will enhance the moments that matter throughout a colleague's working day. Our Hosts are the first point of contact when people enter the building, providing a warm welcome to colleagues and building visitors alike and being knowledgeable about the local area. They are at the forefront of delivering a positive office experience; being the first point-of-contact for building users throughout the day, acting as a liaison between the occupants and the wider workplace team for all building and housekeeping services to keep our client workspace running smoothly. Supporting colleagues in using meeting room technology, delivering engagement activities and games for wellbeing, ensuring consumables are stocked, and ensuring the building is reset so each day it looks like it did on 'day one'. At larger locations Hosts manage meetings and event spaces. From greeting guests to assisting with bookings, catering, AV and other event activities; Hosts ensure everything runs smoothly so our client can concentrate on enjoying their event. We ensure an exceptional workplace experience journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Key responsibilities are as follows: To deliver a best in class Front of House service to welcome clients, visitors, colleagues and business partners at all times. To plan and prioritise own work allocation according to the needs of the site as determined by your Line Manager Carry out daily building walks to ensure all floors are tidy, compliant and reset back to 'day one' and proactively manage any issues identified. This includes health, safety and security checks each day in alignment with the daily checklist. Act as the go to' for your floor neighbourhoods and see yourself as an extension of BT and promote their culture and values in everything you do. Provide proactive, innovative solutions and resolution of BT colleague issues and provide visible assistance when required. Activity planning and delivery to support BT colleague engagement Support the wider FM team, ensuring the site always remains compliant with current Health & Safety legislation Ensure all building communications are up to date and in line with company expectations and have relevant information always displayed Ensure that all requests made via the Facilities Helpdesk are entered on to the system in a timely manner and that completed jobs are updated through the CAFM systems within the contractual SLA Engage with other service partners, such as housekeeping and security to ensure prompt and effective request solutions and close out Provide Front of House / Reception services, work across and deliver services across different floors and support all meetings and events as required Provide basic housekeeping duties across your areas of work, including but not limited to: loading and unloading of dishwashers, general spot cleaning of highly utilised areas, meeting room and communal area resets and general upkeep of kitchen facilities. Ensure floor and kitchen consumables are monitored, ordered and re-stocked as and when required. Assist and co-ordinate with the in-house Engineering team to ensure all tasks are completed within SLA and to a quality standard Always promote and maintain the core values of CBRE Provide porterage and event set up support as and when required. Monitor and report as needed on building occupancy and utilization To provide any other administrative duties as required To ensure there is a pleasant and positive working environment for BT business colleagues with hosts who are available and accessible within the building To build relationships with clients and colleagues, ensuring they have everything they need for their working day and ensure all workplace facilities are maintained and inspected regularly. To be proactively visible in all areas of the building Deliver site inductions to new client colleagues and building users To communicate effectively and appropriately - using verbal and written channels in both a proactive and professional manner Utilise skills and knowledge to join/become a subject matter expert and/or champion to support with continuous improvement and innovations Person Specification: Previous experience in a customer-facing role is essential. Excellent communication and customer service skills with a high level of attention to detail. Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Exceptional written and verbal communication skills Ability to successfully multitask and able to adjust tasks in accordance with changing deadlines and priorities in a high-pressured environment. Organised, independent and self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling and prioritisation. Flexible approach to work Understands and appreciates the importance of using discretion at all times Does not let issues go; follows up on issues through to resolution. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future.
Equity Exotics Product Control Senior Manager will oversee and manage the financial control and reporting of equity exotic products within the financial services sector whilst managing a large team of 6-10 people. This role in London requires a strong understanding of accounting principles and expertise in product control processes. Client Details This opportunity is with a large organisation in the financial services industry, known for its robust market presence and focus on delivering innovative financial solutions. The organisation offers a professional and structured environment, providing employees with opportunities to work on complex financial products. Description Equity Exotics Product Control Senior Manager Docklands Canary Wharf Banking Oversee the daily P&L production and reporting for equity exotic products. Manage a large team of 6-10 people Ensure accurate balance sheet substantiation and reconciliations for the relevant portfolios. Collaborate with trading desks to understand and explain P&L drivers and variances. Enhance and streamline existing product control processes and reporting tools. Work closely with risk, operations, and technology teams to ensure data accuracy and consistency. Provide insights on valuation, risk, and market trends impacting equity exotic products. Ensure compliance with internal controls and regulatory requirements. Contribute to monthly and quarterly financial reporting processes. Profile Equity Exotics Product Control Senior Manager Docklands Canary Wharf Banking A successful Equity Exotics Product Control, VP should have: A strong academic background in accounting, finance, or a related field. Professional qualification such as ACA, ACCA, or CIMA (or equivalent). Experience managing a large team of 6-10 people In-depth knowledge of equity exotic products and financial markets. Proficiency in financial reporting and control processes. Strong analytical and problem-solving skills. Ability to work collaboratively across teams and communicate effectively. Experience with relevant financial systems and tools. Job Offer Competitive salary ranging from 80,000 to 100,000 per annum. Permanent position based in London. Opportunity to work in a leading organisation within the financial services sector. Exposure to complex and innovative equity exotic products. A professional and structured work environment. If you are ready to take the next step in your career as an Equity Exotics Product Control, VP in London, we encourage you to apply today.
Jun 16, 2026
Full time
Equity Exotics Product Control Senior Manager will oversee and manage the financial control and reporting of equity exotic products within the financial services sector whilst managing a large team of 6-10 people. This role in London requires a strong understanding of accounting principles and expertise in product control processes. Client Details This opportunity is with a large organisation in the financial services industry, known for its robust market presence and focus on delivering innovative financial solutions. The organisation offers a professional and structured environment, providing employees with opportunities to work on complex financial products. Description Equity Exotics Product Control Senior Manager Docklands Canary Wharf Banking Oversee the daily P&L production and reporting for equity exotic products. Manage a large team of 6-10 people Ensure accurate balance sheet substantiation and reconciliations for the relevant portfolios. Collaborate with trading desks to understand and explain P&L drivers and variances. Enhance and streamline existing product control processes and reporting tools. Work closely with risk, operations, and technology teams to ensure data accuracy and consistency. Provide insights on valuation, risk, and market trends impacting equity exotic products. Ensure compliance with internal controls and regulatory requirements. Contribute to monthly and quarterly financial reporting processes. Profile Equity Exotics Product Control Senior Manager Docklands Canary Wharf Banking A successful Equity Exotics Product Control, VP should have: A strong academic background in accounting, finance, or a related field. Professional qualification such as ACA, ACCA, or CIMA (or equivalent). Experience managing a large team of 6-10 people In-depth knowledge of equity exotic products and financial markets. Proficiency in financial reporting and control processes. Strong analytical and problem-solving skills. Ability to work collaboratively across teams and communicate effectively. Experience with relevant financial systems and tools. Job Offer Competitive salary ranging from 80,000 to 100,000 per annum. Permanent position based in London. Opportunity to work in a leading organisation within the financial services sector. Exposure to complex and innovative equity exotic products. A professional and structured work environment. If you are ready to take the next step in your career as an Equity Exotics Product Control, VP in London, we encourage you to apply today.
Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required. Carry out Active Directory tasks including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed. Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity. Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs. Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience. Adhere to health and safety guidelines and raise any health and safety concerns. Liaise with 3rd party suppliers where required. Undertake any IT projects as required by the IT Manager Any other tasks as assigned by the IT Manager. VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting. Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement. Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays Maintain daily checks and testing of all Teams rooms Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes Other Duties: Build excellent rapport with Customer staff providing encouragement to raise queries Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required. Work with the MSP's management to prioritise business and information needs In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances. Hours: Monday- Friday, office hours 37.5 per week. Salary: £32-35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays. Job Types: Full-time, Permanent
Jun 16, 2026
Full time
Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required. Carry out Active Directory tasks including user accounts, groups and computers. Develop any relevant documentation for processes or problem and solution insight information Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed. Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity. Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs. Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience. Adhere to health and safety guidelines and raise any health and safety concerns. Liaise with 3rd party suppliers where required. Undertake any IT projects as required by the IT Manager Any other tasks as assigned by the IT Manager. VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting. Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement. Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays Maintain daily checks and testing of all Teams rooms Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes Other Duties: Build excellent rapport with Customer staff providing encouragement to raise queries Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required. Work with the MSP's management to prioritise business and information needs In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances. Hours: Monday- Friday, office hours 37.5 per week. Salary: £32-35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays. Job Types: Full-time, Permanent
Warehouse Supervisor - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for multiple Warehouse Supervisors to join their busy fast-paced team. You will be responsible for overseeing shift operations ensuring you provide efficient and accurate service throughout. This position will be a hands-on leadership role which will require strong organisational skills and the ability to accurately solve problems. You will maintain high standards across all Warehouse activities and will be able to lead, motivate, and support a team of operatives, acting as the first point of contact for operational issues while promoting a safe and productive working environment. Our client are currently hiring for two positions within their team across different shifts. One shift pattern will be Monday to Friday (2pm to 10pm) and Monday to Friday (9am to 5pm). On offer is a salary of £27,600 with an additional £1k per annum available for candidates with MHE training. Duties Include: Oversee warehouse operations to maximise efficiency Monitor team productivity and ensure performance is aligned with goals set Plan workflows, staffing levels, space utilisation, and equipment layout Accurately pick, pack, and dispatch orders in line with quality standards Support cycle counts, stock takes, stock transfers, and consolidation Provide clear and accurate end-of-shift handovers Lead, coach, and motivate team members to achieve performance targets Train staff to resolve day-to-day operational challenges Induct new and temporary employees Deliver regular KPI-based feedback and performance reviews Manage staffing levels, leave requests, and absence in line with policy Identify operational inefficiencies and implement solutions Work with Team Managers to analyse performance and improve productivity Health, Safety & Compliance Promote and enforce health and safety standards and legal compliance Secure the warehouse at the end of each shift Work collaboratively with other supervisors and managers Candidate requirements: Proven warehouse supervisory or team leadership experience Strong knowledge of warehouse procedures and operations Excellent leadership, communication, and interpersonal skills Confident delivering direct feedback and managing performance Strong problem-solving and decision-making abilities Continuous improvement mindset Good understanding of warehouse health and safety regulations Valid MHE licences (Aisle Master, Counterbalance, PPT) Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Jun 16, 2026
Full time
Warehouse Supervisor - Aston Clinton Think Specialist Recruitment are delighted to be working with a growing thriving national award-winning business based near Aylesbury. Due to exciting growth as a business our client are currently expanding their Warehouse operations and as a result are looking for multiple Warehouse Supervisors to join their busy fast-paced team. You will be responsible for overseeing shift operations ensuring you provide efficient and accurate service throughout. This position will be a hands-on leadership role which will require strong organisational skills and the ability to accurately solve problems. You will maintain high standards across all Warehouse activities and will be able to lead, motivate, and support a team of operatives, acting as the first point of contact for operational issues while promoting a safe and productive working environment. Our client are currently hiring for two positions within their team across different shifts. One shift pattern will be Monday to Friday (2pm to 10pm) and Monday to Friday (9am to 5pm). On offer is a salary of £27,600 with an additional £1k per annum available for candidates with MHE training. Duties Include: Oversee warehouse operations to maximise efficiency Monitor team productivity and ensure performance is aligned with goals set Plan workflows, staffing levels, space utilisation, and equipment layout Accurately pick, pack, and dispatch orders in line with quality standards Support cycle counts, stock takes, stock transfers, and consolidation Provide clear and accurate end-of-shift handovers Lead, coach, and motivate team members to achieve performance targets Train staff to resolve day-to-day operational challenges Induct new and temporary employees Deliver regular KPI-based feedback and performance reviews Manage staffing levels, leave requests, and absence in line with policy Identify operational inefficiencies and implement solutions Work with Team Managers to analyse performance and improve productivity Health, Safety & Compliance Promote and enforce health and safety standards and legal compliance Secure the warehouse at the end of each shift Work collaboratively with other supervisors and managers Candidate requirements: Proven warehouse supervisory or team leadership experience Strong knowledge of warehouse procedures and operations Excellent leadership, communication, and interpersonal skills Confident delivering direct feedback and managing performance Strong problem-solving and decision-making abilities Continuous improvement mindset Good understanding of warehouse health and safety regulations Valid MHE licences (Aisle Master, Counterbalance, PPT) Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary:London c£74,000 Newcastle c£62,900 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
Jun 16, 2026
Full time
Job description Senior Project Delivery Manager Contract type: Permanent Full Time Location: London or Newcastle offices based with a min 2 days a week attendance in either office. Salary:London c£74,000 Newcastle c£62,900 plus civil service employee pension contribution of 28.9% Nationality Requirement: UK Nationals Nationals of Commonwealth countries who have the right to work in the UK Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) Please be aware that we do not provide sponsorship for work visas for this position. Applicants must already meet the nationality requirements outlined above. If you have any questions regarding your eligibility, please contact the HR Service desk should you have any questions on your nationality eligibility. The deadline for applications is 11.59pm Sunday 28th June. There will be two stage interview process with the 1st stage being conducted over MS Teams WC 6th July and the final stage taking place in our offices WC 13th July. For the final stage candidates will be expected to provide a short presentation. About the NAO The National Audit Office (NAO) scrutinises public spending on behalf of Parliament, helping it hold government departments to account and supporting public service leaders to improve performance and service delivery. We are totally independent of government. About the job The Senior Project Delivery Manager is responsible for leading delivery of digital projects and workstreams within the Digital Services team. The role will provide clear project reporting to project boards and the Head of IT. The role will lead governance, reporting, risk and issue management and stakeholder coordination. The role operates in a matrix management environment rather than formal line management. The successful candidate will have experience of using PRINCE2 or agile methodologies whilst collaborating with mixed teams to achieve common goals. Azure DevOps experience/awareness is also beneficial. Key responsibilities include: Project Management Setting up projects with the NAO's standard templates to ensure major milestones and activities to achieve them are captured, monitored, and reported against. Maintain project plans and controls throughout delivery to support project tracking and reporting. Provide clear updates to management on project progress, proactively raising concerns, issues, and risks with project team members, and escalating where required. Work with business and technical architects, designers, and analysts to ensure projects adhere to standards. Collaborate closely with stakeholders throughout the project lifecycle. The successful candidate will be able to prioritise effectively across multiple projects to deliver the greatest impact. There will be no formal line management responsibilities, but individual projects will entail coordinating project teams of NAO staff, typically through a matrix-management model and third-party resources. The role reports to the Head of PMO or equivalent. Internal/External relationships: DS management, all within DS, Engagement & Change, Business Analysts, Test Leads, and other Delivery Managers Programme / Project Boards, Programme / Project delivery team members Build effective relationships with staff at all levels, working directly with users to ensure technology systems and services meet user and wider business needs. Build effective relationships across NAO audit and corporate service teams to ensure stakeholders remain engaged and informed. Work closely with service owners to ensure priorities, resource implications and service impacts are understood and managed. External relationships with suppliers. Resources managed: Staff: No line management responsibilities. Staff allocation management will depend on the size of projects. Projects can comprise cross-functional teams at a range of seniorities. External resources: Manage external consultants and specialists as required. Budget: Support the management of project budgets and financial controls, as appropriate. Job responsibilities The Senior Project Delivery Manager is responsible for delivering key projects within the NAO's digital change programme. Key responsibilities include: Project Delivery (95%) Lead the delivery and day-to-day management of Digital Services projects. Help define and document the project scope, goals and deliverables that support business objectives, in collaboration with senior management and stakeholders. Manage projects on a day-to-day basis on behalf of the sponsor / Project Board through the full life cycle, in accordance with NAO guidance and standards. Produce high-quality project reporting and governance documentation, including progress, risk, issue and status reporting for project teams, senior stakeholders, and boards. Monitor and manage project budgets, ensuring accurate forecasting and effective financial control. Establish project controls and ensure they are effective (e.g. governance, risk and issue management, highlight and exception reporting, project reviews). Communicate project goals and progress clearly to team members and stakeholders. Support the technical project owner by helping to lead and coordinate project delivery teams, delegating where appropriate, to ensure timely, cost-effective delivery of fit-for-purpose business and technology solutions. Work with others to develop change management plans, including communication and engagement plans. Manage stakeholder relationships across the business to support successful project initiation, transition into business-as-usual, and closure. Ensure projects are appropriately resourced to deliver the required outputs, negotiating with department managers and external suppliers to secure resources as needed. Identify and manage project and inter-project dependencies, including critical path activities. Plan, schedule and track project timelines, milestones, and deliverables. Proactively manage changes to project scope, identify potential risks, and devise contingency plans, providing project boards with options for resolution. Define project success criteria and disseminate them to involved parties throughout the project lifecycle. Build strong working relationships that support successful project delivery. Lead project reviews and capture lessons learned to identify successful and unsuccessful project elements. Apply appropriate project delivery tools, governance, and controls to support effective project execution. Share knowledge and embed good project delivery practice across the team. Contribute to solution development by ensuring options align with business needs and relevant information and data architecture. Personnel Management (5%) Provide timely, delivery-focused feedback on the contribution of project team members through agreed project and performance processes. Support, coach and coordinate project team members and contractors encouraging proactive working and accountability. Delegate tasks and responsibilities as appropriate. Identify and resolve issues and conflicts within the project team. Key skills, behaviours, and experience Qualifications and Training: Formal training and experience in at least one modern software development lifecycle / methodology (e.g. PRINCE2, Agile) - essential. Essential Experience Experience of delivering digital change initiatives and projects including infrastructure, cloud, or network related change. Strong leadership and coordination skills, with experience of leading multi-disciplinary business and technology teams, and the ability to coordinate resources effectively. Experience of planning, monitoring, and reporting on projects using relevant tools (e.g. MS Project, Azure DevOps). Desirable Experience Experience of using Azure DevOps. Experience of workshop facilitation. Skills and behaviours Positive, delivery-focused approach. Self-aware with excellent people skills. Ability to negotiate, manage conflict, influence outcomes, and gain buy-in for new initiatives and ways of working. Strong verbal and written communication skills with customers, key stakeholders, and technical staff at all levels, including presentation skills. Ability to clearly articulate and communicate project concepts and issues to both technical and non-technical staff. Understanding of business analysis techniques and how they support the delivery of digital change projects. Ability to effectively prioritise and execute tasks in a complex and changing environment. Equal opportunities and diversity Disability and Reasonable Adjustments: Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role . click apply for full job details
Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team. Please include a covering leter when submitting your CV. Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you'll play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you'll have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects. Key Responsibilities: Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally. Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; Troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), Desktop software and applications, Connectivity (WiFi and network access), Email and collaboration tools Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively, triage and assign tickets appropriately, creating tasks and escalating jobs to other members of the team as required. Consult SOCIT knowledgebases and internal documentation for ticket resolution Support users with non-routine tasks, including training, guidance and problem-solving; Create tasks and escalate work appropriately. Manage ticket lifecycle including hold states and documentation; Maintain accurate records of actions and outcomes. Diagnose network issues including DHCP, DNS, and VLAN-related problems. Distinguish between endpoint and network faults. Coordinate resolution with network teams and communicate clearly with users. Assist with system builds, testing, and configurations prior to deployment. Maintain and provide support for the use of printing and photocopying facilities and escalating issues to 3rd party suppliers as necessary Interact with clients to schedule work and minimise disruptions. Stay updated on relevant IT developments through training and networking. Maintain change logs and document all processes Account creation and diagnostics within Active Directory and similar services Deploy and manage VOIP phones thought the sites Maintain equipment inventories and asset label/tracking Maintain printing and device services. Provide support to members and guests of the college in connecting their personal equipment to the College/University network; Contribute to ongoing service improvements, including automation and proactive monitoring initiatives. Run large scale OS and software deployment projects as required Coordinate with central IT, suppliers, and technical specialists. Support task-based workflows for identity, network, and rollout activities. Ensure progression of dependency-driven work. Maintain user accounts and access in directory systems. Install and update operating systems and software; Support device builds, deployments, and maintenance. Maintain knowledgebase and documentation. Identify recurring issues and support service improvements. Contribute to automation and efficiency initiatives; Assist with system upgrades, rollouts, and deployments. Support testing, documentation, and communication. Participate in asset management and lifecycle processes. Benefits Benefits include membership of the University staff pension scheme, a travel pass and Cyclescheme loan scheme, and free meals are provided at lunchtime when the College kitchens are open. The College also offers an Employee Assistance Programme to assist the health and wellbeing of its employees.
Jun 16, 2026
Full time
Are you passionate about providing high quality IT support? Do you thrive in a dynamic environment where no two days are the same? SOCIT (Shared Oxford Colleges Information Technology), serving several prestigious Oxford Colleges, is seeking a dedicated Computing Technician to join our team. Please include a covering leter when submitting your CV. Role Summary: SOCIT delivers essential IT services to several prestigious Oxford Colleges. As a Computing Technician, you'll play a vital role in providing 1st and 2nd line support to our community, ensuring minimal disruption and exceptional service levels. Reporting to the Helpdesk Manager, you'll have the opportunity to work alongside a team of passionate professionals and contribute to exciting projects. Key Responsibilities: Provide a high standard of 1st and 2nd line support via email, telephone, or in person, resolving technical issues efficiently and professionally. Support users across Windows, MacOS and mobile platforms, with a particular focus on Microsoft 365 services, authentication, and access management; Troubleshoot and resolve common issues relating to identity and access (SSO, MFA, account access), Desktop software and applications, Connectivity (WiFi and network access), Email and collaboration tools Use the SOCIT Helpdesk (ticketing) system, resolve support calls in a timely efficient manner. Responsible for prioritising work effectively, triage and assign tickets appropriately, creating tasks and escalating jobs to other members of the team as required. Consult SOCIT knowledgebases and internal documentation for ticket resolution Support users with non-routine tasks, including training, guidance and problem-solving; Create tasks and escalate work appropriately. Manage ticket lifecycle including hold states and documentation; Maintain accurate records of actions and outcomes. Diagnose network issues including DHCP, DNS, and VLAN-related problems. Distinguish between endpoint and network faults. Coordinate resolution with network teams and communicate clearly with users. Assist with system builds, testing, and configurations prior to deployment. Maintain and provide support for the use of printing and photocopying facilities and escalating issues to 3rd party suppliers as necessary Interact with clients to schedule work and minimise disruptions. Stay updated on relevant IT developments through training and networking. Maintain change logs and document all processes Account creation and diagnostics within Active Directory and similar services Deploy and manage VOIP phones thought the sites Maintain equipment inventories and asset label/tracking Maintain printing and device services. Provide support to members and guests of the college in connecting their personal equipment to the College/University network; Contribute to ongoing service improvements, including automation and proactive monitoring initiatives. Run large scale OS and software deployment projects as required Coordinate with central IT, suppliers, and technical specialists. Support task-based workflows for identity, network, and rollout activities. Ensure progression of dependency-driven work. Maintain user accounts and access in directory systems. Install and update operating systems and software; Support device builds, deployments, and maintenance. Maintain knowledgebase and documentation. Identify recurring issues and support service improvements. Contribute to automation and efficiency initiatives; Assist with system upgrades, rollouts, and deployments. Support testing, documentation, and communication. Participate in asset management and lifecycle processes. Benefits Benefits include membership of the University staff pension scheme, a travel pass and Cyclescheme loan scheme, and free meals are provided at lunchtime when the College kitchens are open. The College also offers an Employee Assistance Programme to assist the health and wellbeing of its employees.
Job description Desk-Based Account Manager ( based in North London ) Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable 28,000- 32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business Maintain regular contact with assigned client accounts Build strong relationships to improve retention Identify upsell and cross-sell opportunities Renew contracts and manage pricing discussions Handle customer queries and resolve issues Track account performance against targets Update CRM systems and sales reports Main Focus Renewals (SIMs, broadband, hosted VoIP) Upsell (higher bandwidth, additional users, cyber add-ons) Reduce churn Primary Goal: Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth ,
Jun 16, 2026
Full time
Job description Desk-Based Account Manager ( based in North London ) Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable 28,000- 32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business Maintain regular contact with assigned client accounts Build strong relationships to improve retention Identify upsell and cross-sell opportunities Renew contracts and manage pricing discussions Handle customer queries and resolve issues Track account performance against targets Update CRM systems and sales reports Main Focus Renewals (SIMs, broadband, hosted VoIP) Upsell (higher bandwidth, additional users, cyber add-ons) Reduce churn Primary Goal: Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth ,
Advanced Resource Managers Limited
Twickenham, London
Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Strong experience within Change Management & Change requests Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Jun 16, 2026
Full time
Here at ARM we are currently partnered with a market leading Public Safety organisation based in South-West London who are currently recruiting for a Change & Service Manager to support a key customer ensuring the highest levels of customer support and guidance. In the role you will be responsible for managing the day to day service operations and ensure services, customer expectations and delivery are achieved and exceeded Your day-to-day duties include: Own and fully understand the Service definitions and SLA definitions. Ensure that Service processes deliver to contractual requirements Be escalation point of contact for the customer base around all aspects of their service, including during major or Service impacting Incidents Enable achievement of maximum Customer Service satisfaction levels and SLA's via measuring, tracking and reporting, including Continuous Service Improvement activity. Manage Change Requests through to successful delivery Accountable for the technical stability/functionality of the designated systems Organising and coordinating the service team Escalating operative, technical or financial issues as relevant Calculating, estimating and planning service projects and their allocated budget and resources. Responsible for driving the Service Review meetings as required, discussing service performance, working with all stakeholders to deliver satisfaction and improvement in conjunction with service stakeholders, ensures that all Service documentation\material is maintained and updated and relevant reporting. Skills and Experience Required: Strong Service Delivery, Helpdesk or Service Desk support management background within an enterprise environment. Strong experience within Change Management & Change requests Commercial / technical know-how in the service sector. Experience of working within an ITIL Service Organisation. ITIL Foundation or higher accreditation . Good knowledge of current technology including Microsoft operating platforms, virtualisation, cloud-based services, Linux, LAN and WAN. Customer & Service focussed, with a desire for responsibility Able to build and sustain relationships quickly and have a positive impact Solutions focussed on how you think and act Organised & able to balance multiple priorities across multiple customers Our client is an equal opportunity employer, and they are committed to fostering a diverse and inclusive workplace. they believe that a variety of perspectives and backgrounds should be celebrated, and work should be a place where they all feel like they belong and feel safe. They welcome applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, religion, or any other characteristic. Therefore, if you see a role that excites you, they encourage you to apply. If you require any accommodations/reasonable adjustments during the recruitment process, please let us know, and they will work with you to meet your needs. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Desk Based Account Manager Location: Stretford, Manchester (Onsite) Hours: Monday-Friday, 9:00-5:30 Salary: 30,000 + up to 25,000 OTE We're looking for ambitious, driven and resilient Desk Based Account Managers to join our Manchester team. This is a fast-paced, target-driven role where attitude is everything! We want people who are motivated to succeed, confident on the phone, and hungry to grow revenue. You'll take ownership of a portfolio of (Apply online only) SME clients, reengaging dormant accounts, building strong relationships, and identifying new business opportunitie. If you thrive in a high energy sales environment and enjoy working towards clear targets, this could be a great fit. What You'll Be Doing Re-engaging existing and dormant business customers to drive revenue Building strong client relationships and identifying upsell opportunities Selling telecoms, connectivity, cyber security, and Microsoft solutions Managing the full B2B sales cycle from initial contact through to close Achieving daily/weekly activity and KPI targets Keeping CRM systems accurate and up to date Collaborating with internal specialists to support technical solutions What We're Looking For 1-3+ years of B2B sales or account management experience (essential) Background in telecoms, MSP, connectivity, cyber security, or Microsoft services (highly desirable) A positive, proactive attitude with strong drive and resilience Confident communicator with the ability to handle objections and build rapport Commercially minded with a real focus on hitting targets Good IT awareness and willingness to learn Must live within 30-40 minutes of Stretford Able to pass DBS and background checks ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Jun 15, 2026
Full time
Desk Based Account Manager Location: Stretford, Manchester (Onsite) Hours: Monday-Friday, 9:00-5:30 Salary: 30,000 + up to 25,000 OTE We're looking for ambitious, driven and resilient Desk Based Account Managers to join our Manchester team. This is a fast-paced, target-driven role where attitude is everything! We want people who are motivated to succeed, confident on the phone, and hungry to grow revenue. You'll take ownership of a portfolio of (Apply online only) SME clients, reengaging dormant accounts, building strong relationships, and identifying new business opportunitie. If you thrive in a high energy sales environment and enjoy working towards clear targets, this could be a great fit. What You'll Be Doing Re-engaging existing and dormant business customers to drive revenue Building strong client relationships and identifying upsell opportunities Selling telecoms, connectivity, cyber security, and Microsoft solutions Managing the full B2B sales cycle from initial contact through to close Achieving daily/weekly activity and KPI targets Keeping CRM systems accurate and up to date Collaborating with internal specialists to support technical solutions What We're Looking For 1-3+ years of B2B sales or account management experience (essential) Background in telecoms, MSP, connectivity, cyber security, or Microsoft services (highly desirable) A positive, proactive attitude with strong drive and resilience Confident communicator with the ability to handle objections and build rapport Commercially minded with a real focus on hitting targets Good IT awareness and willingness to learn Must live within 30-40 minutes of Stretford Able to pass DBS and background checks ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 15, 2026
Full time
2nd / 3rd Line IT Engineer. Leyland, Preston-Office based Monday to Friday. Reports To IT Manager Along with 1st line support you provide 2nd and 3rd line technical support across this manufacturing business, ensuring IT systems and infrastructure are reliable, secure, and support manufacturing operations effectively. The role involves troubleshooting complex issues, supporting production-critical systems, and contributing to IT projects and continuous improvement. Key Responsibilities Provide 2nd and 3rd line support for hardware, software, and network issues. Troubleshoot and resolve escalated incidents from 1st line support. Support and maintain servers, networks, and core infrastructure to ensure maximum uptime of systems that support manufacturing and production Manage and support user accounts, permissions, and security Maintain IT documentation, procedures, and knowledge base ans assist with IT projects such as system upgrades, migrations, and implementations Monitor system performance and proactively identify improvements. Support backup, disaster recovery, and business continuity processes Work closely with production, engineering, and operations teams Liaise with third-party vendors and support providers Key Skills & Experience Proven experience in a 2nd or 3rd line IT support role Windows Server and desktop environments- Active Directory, Group Policy, and user management of Microsoft 365 / Office 365 Networking Knowledge of virtualisation Understanding of cybersecurity best practices Experience supporting manufacturing or industrial environments (desirable) Familiarity with ERP or production systems (desirable) Desirable Qualifications Relevant IT certifications (e.g. Microsoft, CompTIA, Cisco) Degree or equivalent experience in IT or related field Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
A place to make things happen Salary: £46,620 per annum, pro rata (includes regional uplift and car allowance) Location: Hybrid, Camberley & surrounding areas with occasional travel to Ashford, Kent Contract: 6 month Fixed Term Contract, 35 hours per week, Monday Friday 9am to 5pm plus on call as required Our client believes everyone should have a safe and affordable place to call home. It's this belief that drives everything they do and inspires them to go above and beyond for their customers. They pride themselves in understanding their needs and delivering the best customer service, every time. They're also proud to be at the forefront of change. They're on a journey of transformation, finding new ways to support their customers - and their people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at our client. About the role As a Maintenance Surveyor, you'll deliver repairs and voids maintenance services for properties in your allocated patch, collaborating with their teams and contractors to provide customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure their property services are constantly improving. The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on their bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold their Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner. In line with Awaab's Law, you'll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk. Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to our client's mission of providing quality homes and services. Salary The spot salary for the Maintenance Surveyor post is £42,009 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. You'll also receive an 8% regional uplift of £3,361 per annum, pro rata, plus an additional essential user car allowance starting at £1,250 per annum, pro rata. About you You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You'll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you'll be travelling around different sites, you'll also need a full UK driving licence and access to a vehicle. Successful candidates will be subject to a DBS and social media check. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and they'll get to know you your experience, goals, and what you bring. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Our client aims to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in a collaborative environment, and take your career in different directions. Benefits include: 28 days holiday plus bank holidays (pro rata for part time), an extra day's leave to celebrate your birthday and the option to purchase more Cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice Life assurance at three times your salary Our client is committed to making their recruitment process accessible and inclusive. If you require reasonable adjustments to any part of the recruitment process, please let them know and they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. The organisation does not currently hold a sponsorship licence. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Jun 15, 2026
Full time
A place to make things happen Salary: £46,620 per annum, pro rata (includes regional uplift and car allowance) Location: Hybrid, Camberley & surrounding areas with occasional travel to Ashford, Kent Contract: 6 month Fixed Term Contract, 35 hours per week, Monday Friday 9am to 5pm plus on call as required Our client believes everyone should have a safe and affordable place to call home. It's this belief that drives everything they do and inspires them to go above and beyond for their customers. They pride themselves in understanding their needs and delivering the best customer service, every time. They're also proud to be at the forefront of change. They're on a journey of transformation, finding new ways to support their customers - and their people. If you're looking for a career where you can learn new skills, try new things and shape your future, there's a place for you at our client. About the role As a Maintenance Surveyor, you'll deliver repairs and voids maintenance services for properties in your allocated patch, collaborating with their teams and contractors to provide customers with high-quality, timely repairs. Your proactive approach and commitment to excellence will inspire others and make sure their property services are constantly improving. The role is a mixture of site visits and desk-based work. You'll visit customer homes to understand their repairs needs, using your expert knowledge of the make-up of domestic buildings, HHSRS and schedule of rates to qualify repairs. You'll raise the repairs on their bespoke Housing Management System and update the customer account through to the completion of the works. You'll also uphold their Empty Homes (Voids) standard to deliver first-class quality homes in a timely manner. In line with Awaab's Law, you'll play a key role in identifying and addressing hazards such as damp and mould promptly and effectively, ensuring that health-related repairs are not delayed. Your understanding of housing disrepair will be essential in ensuring compliance, protecting customer wellbeing, and reducing risk. Through your collaboration with contractors, housing teams, and internal colleagues, you'll help improve service efficiency, enhance customer experiences, and contribute to our client's mission of providing quality homes and services. Salary The spot salary for the Maintenance Surveyor post is £42,009 per annum, pro rata for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary. You'll also receive an 8% regional uplift of £3,361 per annum, pro rata, plus an additional essential user car allowance starting at £1,250 per annum, pro rata. About you You should have a HNC in Building (or an equivalent qualification) or experience in maintenance and construction, an understanding of building design, building fabrics and associated lifecycles, plus a strong understanding of contract performance and budget management. You'll have a strong customer focus, great communication skills, an ability to interpret building legislation and use operational software for property management. As you'll be travelling around different sites, you'll also need a full UK driving licence and access to a vehicle. Successful candidates will be subject to a DBS and social media check. Interviews Our client wants your candidate experience to reflect who they are - a place to grow, a place to thrive, a place to be you. Stage 1: A Place to Connect A call with the hiring manager. You'll learn more about the role and team, and they'll get to know you your experience, goals, and what you bring. Stage 2: A Place to Show Your Strengths A behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You'll be asked to complete a Congruity Questionnaire in advance. Our client aims to make the process clear, supportive, and genuinely valuable a place where you feel informed and confident at every step. A place to build a future Our client has big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in a collaborative environment, and take your career in different directions. Benefits include: 28 days holiday plus bank holidays (pro rata for part time), an extra day's leave to celebrate your birthday and the option to purchase more Cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice Life assurance at three times your salary Our client is committed to making their recruitment process accessible and inclusive. If you require reasonable adjustments to any part of the recruitment process, please let them know and they will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK. The organisation does not currently hold a sponsorship licence. If you're looking for a place you can make a positive difference to society, to the organisation and to your future, apply now. Recruitment Agencies: The organisation works exclusively with partners on their preferred supplier list (PSL) and does not accept unsolicited CVs or speculative approaches from agencies for this role. REF-
Ernest Gordon Recruitment Limited
Bristol, Gloucestershire
Graduate/Trainee Recruitment Consultant - Rapid Progression 28,000 + Uncapped Commission (Year 1 OTE ( 35,000- 45,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 15, 2026
Full time
Graduate/Trainee Recruitment Consultant - Rapid Progression 28,000 + Uncapped Commission (Year 1 OTE ( 35,000- 45,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Ernest Gordon Recruitment Limited
Bristol, Gloucestershire
Graduate Recruitment Consultant - Uncapped Commission 28,000 + Uncapped Commission (Year 1 OTE ( 55,000 - 60,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14633 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 15, 2026
Full time
Graduate Recruitment Consultant - Uncapped Commission 28,000 + Uncapped Commission (Year 1 OTE ( 55,000 - 60,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14633 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Jun 15, 2026
Full time
Job Title: Operations Manager (Planning, Scheduling) Reports To: Head of Property Maintenance / Regional Director Location: Typically aligned with regional hubs (e.g., London/South East) Job Purpose To lead, motivate, and manage a team of Repairs Planners and Schedulers to ensure the effective, efficient, and commercially viable dispatch of responsive repairs, voids, and planned maintenance works. The role is directly responsible for driving operative productivity, optimizing travel time, maximizing "First Time Fix" ratios, and ensuring that Hyde's residents receive an exceptional, timely repairs service that meets regulatory and internal KPIs. Jobsite Key Responsibilities Team Leadership: Direct line management of a team of Repairs Planners / Schedulers and Lead Schedulers. Responsible for performance management, training, setting daily targets, and conducting regular 1-to-1 reviews. Workforce Optimisation & Resource Planning: Oversee the dynamic scheduling system (typically Opti-time, DRS, or integrated NEC Housing systems) to maximize the daily productivity of field operatives and multi-trade supervisors. KPI Management: Take full accountability for scheduling-related Key Performance Indicators (KPIs), including: Appointments kept vs. missed. Average time to complete emergency and routine repairs. Reduction in jeopardy alerts and unallocated jobs. Jeopardy management (intervening before a job misses its SLA). Stakeholder Liaison: Act as the critical operational link between the Customer Contact Centre (where repairs are logged), Field Supervisors, and Area Managers to resolve scheduling conflicts, trade capacity issues, or emergency surges. Data Analysis & Continuous Improvement: Monitor historical job data and volume trends to forecast future resource demand. Adjust scheduling templates, trade boundaries, and appointment slots accordingly to eliminate service bottlenecks. System Integrity: Ensure Planners are maintaining accurate real-time data within the housing management system, minimizing administrative errors, and ensuring jobs are correctly closed or rescheduled with clear audit trails. Person Specification: Experience & Skills Required Social Housing Experience: A proven track record of managing a high-volume scheduling, planning, or logistics desk within a Housing Association, Local Authority, or Social Housing Maintenance Contractor. People Management: Demonstrated experience leading and developing office-based administrative or planning teams. Ability to manage performance and defuse high-pressure situations. Technical Knowledge: Advanced operational experience using specialized dynamic scheduling software (e.g., Kirona DRS, Opti-time, Totalmobile ) alongside standard Housing Management Systems ( NEC Housing/Northgate, Capita , etc.). Commercial Acumen: Strong understanding of job costing, trade productivity metrics, schedule of rates (SOR codes), and how planning efficiencies directly impact the wider operational budget. Communication: Exceptional communication skills with the ability to manage the competing demands of back-office planners, frustrated tenants, and field-based tradespeople. Typical Benefits Packages (Historical Data) Salary Range: Usually ranges between 45,000 - 58,000 per annum (depending on the location/London weighting and experience). Perks: Hybrid working 3 days in office 2 home working model, generous employer pension contribution (up to 6% double contribution), car allowance scheme, private healthcare package options, and 28+ days of annual leave.
Ernest Gordon Recruitment Limited
Bristol, Gloucestershire
Trainee/Graduate Recruitment Consultant - Uncapped Commission 28,000 + Uncapped Commission (Year 1 OTE ( 55,000 - 60,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14633 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 14, 2026
Full time
Trainee/Graduate Recruitment Consultant - Uncapped Commission 28,000 + Uncapped Commission (Year 1 OTE ( 55,000 - 60,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14633 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Ernest Gordon Recruitment Limited
Bristol, Gloucestershire
Trainee Recruitment Consultant - Rapid Progression 28,000 + Uncapped Commission (Year 1 OTE ( 35,000- 45,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 14, 2026
Full time
Trainee Recruitment Consultant - Rapid Progression 28,000 + Uncapped Commission (Year 1 OTE ( 35,000- 45,000) + Full Training + Progression + Company Developments Bristol City Centre Are you looking to kickstart your career in Recruitment within a rapidly growing consultancy who have aims of major growth both across the UK and internationally providing the platform for quick career progression to management and beyond? Ernest Gordon are an Engineering, Technical, IT and Finance consultancy with a head office based in Bristol City Centre. With major aims of doubling headcount and turnover year on year, in addition to diversifying into new sectors- we are looking to bring in motivated individuals to help us achieve these goals. You will be joining a tight-knit team where you will receive full training and continual support to help grow your skillset within sales and progress your career. We pride ourselves on our development processes which lead to the autonomy to manage your own desk and play a key part in the growth of the company, and to continually open new offices year on year. We are always looking to the future, reinvesting our profits into the company and constantly making changes in the ways we operate to help develop the next generation of talent. We value our staff and company culture as absolute priorities- we know bringing in the right people will help us to get to where we want to be and provide the opportunity for individuals to change their lives and build great careers. The Role: Full training to build a career as a Recruitment Consultant Autonomy to manage your own desk Market-leading commission rates- uncapped with opportunities to earn up to 40% Rapid progression opportunities- from trainee to directorship The Person: Looking to build a career in Recruitment / Sales Motivated with aims of upskilling yourself and progressing your career Commutable to Bristol Trainee, Graduate, Junior, Entry-Level, Recruitment, Consultant, Engineering, Technical, Manager, Progression, Principal, Senior, Sales, Account, Progression, Training, Somerset, Bristol, South West, Reference number: BBBH14634 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
Jun 14, 2026
Full time
1ST Step Solutions are supporting a leading specialist Mechanical and Electrical contractor, who have an exciting opportunity for an experienced BIM Lead on a permanent basis based in London. Our client work on a range of high-profile projects within London and surrounding areas. Key Responsibilities: Lead and manage BIM delivery across all client projects. Provide BIM-related cost input during bid stages, aligned with project-specific deliverables and programme requirements. Produce models, sketches, or drawings as needed to support tender presentations and submissions. Following successful bids, assess and recommend the most suitable BIM procurement strategy. Prepare and issue BIM package enquiries to the supply chain, evaluate returned submissions, and present recommendations to the Project Director. Collaborate with Project Directors to develop coordinated drawing and delivery programmes, integrating resource requirements and key milestone dates into the overall project schedule. Work with Document Controllers to implement BIM workflows, ensuring BIM Coordinators receive accurate and timely information to operate effectively. Provide guidance to project teams on BIM processes and coordination matters related to subcontractor installations. Review and monitor the technical quality of all BIM outputs (internal and external), ensuring compliance with BIM Standards, Methods, Procedures, and industry best practices. Facilitate and chair coordination workshops as required by individual project needs. Oversee the production, review, and management of clash detection reports using tools such as Revizto, Solibri, and BIM Collaborate (or equivalent platforms). Support Project Surveyors, when requested, in developing variation accounts where coordination changes have resulted in claims. Provide regular progress updates to the Engineering Director, highlighting status, commercial matters, and any delays in drawing production across assigned projects. (carried out only when necessary and on an occasional basis): Coordinate and produce drawings for mechanical, public health, electrical services, and BWIC in accordance with BSRIA BG6 (2018) Stage 5, aligned to an agreed programme using Autodesk AEC Collection. Carry out additional drawing-related duties as needed, including sketches, installation drawings, fabrication details, modules, skids, and record drawings. Produce and amend project information in line with project standards, BIM Execution Plans (BEP), and related requirements. Ensure competent use of the Revit COBie plugin to generate accurate COBie data outputs from the model. Knowledge /Qualifications: Minimum 5 years experience as a BIM Manager or similar role Strong understanding of mechanical and electrical systems from both design and construction perspectives. In-depth knowledge of current mechanical, ventilation, domestic, public health, and electrical systems design and installation standards. Proficient in Autodesk AEC suite platforms, including Revit, AutoCAD, Navisworks, and BIM 360. Familiarity with mechanical subcontract CDP works, such as fire alarm, sprinklers, VRF/AC, smoke control, BMS, and EMS systems. Skilled at reading drawings and interpreting technical papers and documents. Capable of creating technical documents, reviewing and commenting on technical drawings, and supporting engineering solutions and design. On offer: Competitive salary 25 days annual leave Private Family Medical Insurance Pension Scheme (7% Employer/5% Employee)
IT Support Manager Manchester Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional maintenance role it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise. Key Responsibilities IT Operations & Infrastructure Lead the company s internal IT support and infrastructure operations Manage networking, cloud-hosted services, and enterprise systems Oversee the transition toward a modern Microsoft 365 and cloud-based environment Maintain and improve security, backup, and disaster recovery systems Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management procedures Shift the IT function from reactive support to proactive service delivery Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams Create and maintain systems architecture and technical documentation Manage vendors and ensure accountability across third-party suppliers Leadership & Transformation Lead, coach, and develop the IT team Support major infrastructure, cloud migration, and hardware transformation projects Assess emerging technologies and conduct cost-benefit analysis for future investment Manage IT budgets and contribute to long-term technology strategy Skills & Experience Proven experience in a senior IT leadership or IT Support Manager role Strong background in infrastructure, networking, and cloud-based IT environments Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking Experience with AWS or other cloud infrastructure platforms Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools Strong service delivery mindset with experience implementing SLAs and operational KPIs Excellent troubleshooting, leadership, and stakeholder management skills Why Join? This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth. Benefits Early finish every Friday Flexible working arrangements Company pension scheme Life assurance Private Medical Insurance Interested? Please Click Apply Now! IT Support Manager Manchester
Jun 13, 2026
Full time
IT Support Manager Manchester Our client is undergoing a major digital transformation and is looking for an experienced IT Support Manager to lead and modernise their internal IT function. This is not a traditional maintenance role it is an opportunity to take ownership of a complex IT environment, improve operational performance, and help shape a modern, cloud-first infrastructure. Working closely with senior leadership, you will lead the IT support function, improve service delivery, strengthen security and infrastructure, and drive operational excellence across a distributed business environment. This role is ideal for someone who thrives in fast-paced environments, enjoys building high-performing IT operations, and can balance strategic leadership with hands-on technical expertise. Key Responsibilities IT Operations & Infrastructure Lead the company s internal IT support and infrastructure operations Manage networking, cloud-hosted services, and enterprise systems Oversee the transition toward a modern Microsoft 365 and cloud-based environment Maintain and improve security, backup, and disaster recovery systems Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management procedures Shift the IT function from reactive support to proactive service delivery Oversee the IT Helpdesk function and ensure high levels of user support across multiple locations and remote teams Create and maintain systems architecture and technical documentation Manage vendors and ensure accountability across third-party suppliers Leadership & Transformation Lead, coach, and develop the IT team Support major infrastructure, cloud migration, and hardware transformation projects Assess emerging technologies and conduct cost-benefit analysis for future investment Manage IT budgets and contribute to long-term technology strategy Skills & Experience Proven experience in a senior IT leadership or IT Support Manager role Strong background in infrastructure, networking, and cloud-based IT environments Experience managing Microsoft 365, Entra ID, SharePoint, Teams, and virtualised server environments Strong understanding of Cisco, Palo Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking Experience with AWS or other cloud infrastructure platforms Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools Strong service delivery mindset with experience implementing SLAs and operational KPIs Excellent troubleshooting, leadership, and stakeholder management skills Why Join? This is an opportunity to play a key role in a business-wide technology transformation with strong backing from senior leadership. You will have the autonomy to improve systems, modernise operations, and create a high-performing IT environment that supports long-term business growth. Benefits Early finish every Friday Flexible working arrangements Company pension scheme Life assurance Private Medical Insurance Interested? Please Click Apply Now! IT Support Manager Manchester
Job description Desk-Based Account Manager ( based in North London ) Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business Maintain regular contact with assigned client accounts Build strong relationships to improve retention Identify upsell and cross-sell opportunities Renew contracts and manage pricing discussions Handle customer queries and resolve issues Track account performance against targets Update CRM systems and sales reports Main Focus Renewals (SIMs, broadband, hosted VoIP) Upsell (higher bandwidth, additional users, cyber add-ons) Reduce churn Primary Goal: Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth ,
Jun 13, 2026
Full time
Job description Desk-Based Account Manager ( based in North London ) Please only apply if you have a strong sales background min 2 years and Telecoms would be preferable £28,000-£32000 Base + Comms + Pension Main focus: Managing and growing existing customer accounts (phone/email/video). Key Responsibilities: Account manager and New business Maintain regular contact with assigned client accounts Build strong relationships to improve retention Identify upsell and cross-sell opportunities Renew contracts and manage pricing discussions Handle customer queries and resolve issues Track account performance against targets Update CRM systems and sales reports Main Focus Renewals (SIMs, broadband, hosted VoIP) Upsell (higher bandwidth, additional users, cyber add-ons) Reduce churn Primary Goal: Retain customers and increase revenue from existing accounts as well as new business Focus is on retention + account growth ,
Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 13, 2026
Full time
Projects Administrator - Leighton Buzzard Think Specialist Recruitment are delighted to be working exclusively with a growing and successful organisation in Leighton Buzzard to help recruit a Projects Administrator to join their team in a vital new role within the business. This person will be the central hub for all project activity that our client has on-going. You will ensure every project is planned, tracked and communicated effectively from initial order through to final installation. The successful candidate will be the first to know when a project is on track and the first to act when it is not. This role will be a great fit for someone with experience working in a Project Admin/Coordinator position, or someone with exposure to managing construction projects and scheduling the diaries and workload of engineers or tradespeople. This position is a fully office based role in our clients new Leighton Buzzard location, on offer is a salary of approx. 30k with the opportunity to work for a company with ambitious growth plans over the coming years. Duties Include: Initiate all new projects upon order confirmation, establishing clear timelines for production, purchasing and installation. Create and maintain detailed project plans across small orders to large orders. Coordinate with production and purchasing teams to ensure all are aligned to project requirements. Maintain an accurate, up-to-date project schedule visible to all relevant internal stakeholders. Track project status daily against agreed milestones across planning, production, procurement and installation phases. Identify deviations from plan at the earliest opportunity and assess impact on delivery commitments. Escalate critical issues promptly and coordinate corrective actions across departments to recover programme. Maintain a clear log of deviations, root causes and actions taken for continuous improvement purposes. Act as the primary internal contact for all project-related information, ensuring all departments are kept fully informed. Produce concise, professional project updates and reports tailored to the audience. Maintain strong working relationships with external project managers, responding professionally to queries and proactively managing expectations. Assist the sales team in preparing project quotations when required. Ensure quotes reflect realistic production and procurement timescales based on current workload and capacity. Maintain accurate project records and documentation across all active projects. Candidate requirements: Proven experience in a project coordination, project administration or operations coordination role. Strong organisational skills with the ability to manage multiple projects simultaneously at differing stages. Clear, confident communicator, with excellent written and verbal skills. Able to adapt communication style for internal teams and external clients. Proactive and detail-oriented; able to spot problems early and drive resolution without waiting to be asked. Proficient in Microsoft Office (Word, Excel, Outlook); comfortable working with project tracking tools or CRM/ERP systems. Able to work effectively under pressure and meet deadlines in a fast-paced manufacturing environment. Exposure to quotation preparation or sales support. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
