22 jobs found

Your new role We are currently working with a Social Housing provider who are seeking an experienced and proactive Information Governance Officer to join their team on an interim basis. In this role, you will act as a trusted advisor across the organisation, ensuring compliance with data protection legislation while supporting the effective management and security of information assets.Working closely with the Head of Information Governance, you will play a key role in managing data subject rights, overseeing information security incidents, maintaining governance frameworks, and driving a culture of best practice across the organisation. Key responsibilities In this role, you will be responsible for managing Data Subject Rights requests, including Subject Access Requests (SARs), ensuring they are accurately logged, verified and completed within statutory timescales, while also supporting the coordination of Social Tenants Access to Information requests in line with legislative and regulatory requirements. It involves maintaining up-to-date Information Governance policies and procedures, supporting audits and compliance reviews such as PCI assessments, and staying informed of emerging legislation to ensure organisational adherence. The post holder will manage the full life cycle of information security incidents-from logging and triage through to investigation, documentation and resolution-while maintaining the Information Security Risk Register and supporting the strategic handling of incidents. Acting as a subject expert, you will provide expert guidance across teams to ensure compliance with data protection frameworks, alongside analysing trends and producing reports on governance and security activities. It also includes designing and delivering training programmes to promote a strong culture of compliance, contributing to organisation-wide Information Governance projects, identifying opportunities for improvement, and supporting the implementation of new processes, tools and guidance. Additionally, the role provides leadership support by deputising for the Data Protection Officer when required and assisting with internal and external communications related to information governance. What you need to succeed To be successful in this role, you will need a strong knowledge of UK GDPR, Data Protection legislation, and Information Governance frameworks, alongside proven experience managing Subject Access Requests (SARs) and other information rights requests. You will bring expertise in information security incident management, risk assessment, and compliance monitoring, combined with excellent analytical skills and a high level of attention to detail. As a confident communicator, you will be comfortable engaging with stakeholders across all levels of the organisation, providing clear and practical advice. You will be highly organised, proactive, and driven to promote continuous improvement and a culture of compliance, with a genuine passion for ensuring the safe and effective management of information. What you get in return You will be paid a competitive hourly rate of 22.42 per hour (inclusive of holiday pay) and have a secure long-term role with a reputable company. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Overview The Talent Set are delighted to partner with an amazing well known charity on a fantastic Legacy Officer role. This is an exciting opportunity to help embed a newly launched legacy proposition, supporting donor journeys through a blend of supporter care, communications and campaign coordination, alongside essential administration and record-keeping. Key Responsibilities Manage day-to-day administrative duties, including handling post, banking support, scanning and filing in line with agreed processes Respond to inbound legacy enquiries via phone and email, ensuring sensitive, timely and accurate support Help coordinate legacy stewardship communications, including drafting, recording and maintaining high-quality contact histories Support marketing delivery for the legacy proposition, including compiling materials, liaising with relevant partners and meeting deadlines Monitor shared inboxes, triage enquiries and ensure information is logged and actioned correctly Provide helpful day-to-day support to colleagues across legacy activity and contribute to continuous improvements Person Specification Experience in an officer/assistant-level role supporting customers or supporters, with confidence handling sensitive conversations Strong attention to detail and accuracy when recording information and managing enquiries Clear, professional communication skills for phone calls and written correspondence Experience working with marketing or communications activity (campaign materials, content, inboxes, or data-led updates) Competent administration skills: prioritising tasks, working to deadlines, and maintaining tidy, reliable records A people-focused approach with empathy and professionalism, paired with the ability to stay calm and structured What s on Offer Salary: £36,437 How to Apply To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Commitment to Diversity The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. If this role sounds like a great match, apply now and take the next step towards making a meaningful impact through legacy fundraising.

Housing Admin Support Officer Temporary, Full Time £28.00 - £31.00 ph (umbrella) Location: Rochford Essex Please note you will be required to be site based 3 days a week, due to location of office use of a car is preferable. Accountabilities We are seeking to recruit a full-time temporary Housing Admin Support Officer. You will be responsible in being part of a small team to deliver a customer orientated service within the Housing Options and Homelessness service. Experience in a customer facing role would be essential, experience in a housing options environment would be desirable. Deliver an excellent internal and external customer focused service in order to support the Housing Options service to find and process suitable solutions regarding customers homelessness and housing issues, acting as first line point of contact for customers. Support the Housing Options service to carry out the Council s statutory duties under homelessness legislations, Homeless Reduction Act 2017, Localism Act 2011, codes of guidance, case law and the Council s own policies and procedures Assist with administrative duties associated with homelessness, housing advice and housing allocations services; including liaison with other Council departments, statutory and voluntary agencies, other Local Authorities, Landlords, Solicitors, Banks and Building Societies Receive and accurately triage or record enquiries for advice and assistance, across the Housing Options Service. Including conducting triage phone calls. Manage the data input of all documents and correspondence for the Housing Options Service. The Experience You Will Bring Able to evidence excellent communication skills and ability to work in challenging situations Good working knowledge of Microsoft Office software: Word, Outlook and Excel to include spreadsheets Effective written communication and customer service skills Able to work to deadlines and work in a high-pressure environment Experience of working in a frontline customer focused environment dealing with the public by telephone and in person Effective team working. Sharing ownership, team goals and workload To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Location: Watford, Hertfordshire (Office Based) Salary: £40,000 Job Type: Full Time (40 hours per week) About the Role We are seeking a proactive and detail-oriented Privacy Compliance Coordinator to support our global retail operations. You will mainly provide administrative and compliance support for our Privacy Compliance Auditor and our Data Protection Officer (DPO). In this closely-knit team, you will play a crucial role in maintaining our data protection framework, managing day-to-day privacy requests, and fostering a culture of compliance across the business. Key Responsibilities Subject Access Requests (DSARs): Monitor and respond to Data Subject Access Requests, providing direct support to the Privacy Compliance Auditor to gather all requested information, take necessary actions, and respond to the data subject. Privacy Advocacy: Organise quarterly strategy forums with cross-functional privacy representatives across the business to drive alignment and promote data protection awareness. Compliance Maintenance: Assist in updating internal privacy policies, compliance tables, and maintaining the Record of Processing Activities (RoPA). Incident Management: Help create logs and triage in the event of a reportable or non-reportable data breach. Records Management: Monitor and maintain the long-term storage portal to ensure accurate records and proper document retention. Coordinate secure digital and physical storage requests, retrievals, and destructions in line with retention schedules. Vendor Coordination: Track and manage the inventory of supplies related to long-term storage. Monitor costs and services associated with secure confidential disposal bins, ensuring they are properly placed, serviced on schedule, and used appropriately. Project Support: Provide any requested assistance with ongoing projects related to Privacy Compliance Requirements & Qualifications Education: Degree in Law, Business, Compliance, or a related field; or equivalent practical professional experience. Experience: 1 to 3 years of practical experience in a data protection, legal support, or compliance role. Prior privacy experience is a strong plus. Regulatory Knowledge: Working knowledge of the UK GDPR and the Data Protection Act (DPA) 2018. Soft Skills: Strong attention to detail and interpersonal skills with an emphasis on written and verbal communication. Work Ethic: A proactive attitude, high engagement, and a strong interest in learning. Must be well-organised, able to identify and prioritise tasks, possess excellent troubleshooting skills, and successfully manage multiple projects. Technical Literacy: Good knowledge of Google Workspace and Adobe. Certifications (Preferred): Holding or working towards a recognised privacy certification (e.g., CIPP/E, CIPM, or BCS Practitioner Certificate). Eligibility: All applicants must have the established right to work in the UK, as we are unable to offer visa sponsorship for this role. Benefits Summary Upon completion of a 90-day probation period, employees are eligible for a comprehensive benefits package including 20 days annual holiday, Private Medical Cover, Life Insurance, Pension Plan, an Employee Assistance Programme, and executive membership perks. Optical and dental benefits are also available based on tenure.

Starting ASAP - 6 months - Merthyr based - 37 hours per week - Hybrid Working Your new company An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales. Your new role Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online. Record all phone calls and email queries via CRM system and triage as necessary. Carry out ID checks for DBS renewals for inspectors. Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising. What you'll need to succeed Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases. Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers. Must pass a DBS check What you'll get in return £15.10 per hour 6 month temporary role with possible extension Hybrid and flexible working once training is completed DBS check covered. Carmarthen base office - Hybrid working What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

This role has a starting salary of £42,958 per annum, based on a 36 hour working week. Are you passionate about leading and inspiring teams in a fast paced, dynamic environment? Do you thrive on making a real difference to the lives of Surrey residents who have additional needs and disabilities? If so, the Contact Centre ASC Supervisor role could be the perfect next step in your career. We are recruiting a Contact Centre Supervisor based within Surrey's award-winning Contact Centre at Dakota, 11 De Havilland Drive, Brooklands in Weybridge. There will be an opportunity to work from home for part of the week following induction. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (prorated for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Team The Contact Centre Adult Social Care Team, known as the ASC Information and Advice Service, is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies. The ASC Information and Advice Service acts as the front door for all new referrals and requests for Adult Social Care, handling referrals and enquiries from residents, members of public and partner agencies, signposting to community based services and guiding individuals through the complex and emotive process of requiring social care or additional support to remain independent. You will be working in a fast-paced environment, where the diverse experience and backgrounds of our customers are recognised and respected. We are now recruiting a Supervisor, to lead and develop a team of Advisory and Information Officers and play a pivotal role in ensuring that our residents receive a timely and high quality service when they need us. About the Role As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude. The Contact Centre ASC Supervisor supports to overall running of the I&A Contact Centre team and is central to delivering a high quality front door service for Adult Social Care. You will line manage up to 8 front line Advisory and Information Officers, providing robust performance management and driving continuous improvement in both timeliness and quality of service. You will report to the Contact Centre ASC Team Manager and work alongside 2 other Supervisors and a Senior Officer within the team, in addition to the wider front line Officers. You will be responsible for: Overseeing the prioritisation, triage and processing of new referrals and information from the public and professionals Oversight of the Portal and Email channels, ensuring requests are responded to and escalated appropriately Supporting workforce planning, Organisational Management and recruitment for the team Collecting and reviewing data to shape service improvements Providing subject matter expertise and support on service development and improvement projects, and preparations for LGR Ensuring strong performance management and high quality standards across the team, through coaching, training and person- centred development Real time management of staff across telephony and electronic channels, responding to fluctuating demands effectively Working collaboratively with Adult Social Care/AWHP colleagues, partner agencies and other Customer Services teams This is a role requiring sound judgement, resilience, and the ability to work with minimal supervision while driving a culture of continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours: Experience of providing high levels of customer care and professionalism Experience as a Manager, Supervisor or Team Leader in a fast-paced environment A robust understanding of Safeguarding/Care Act policies and procedures and an ability to follow the surrounding processes, procedures and identify risks accordingly Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail Ability to work effectively and flexibly and as part of a team Experience of people management adhering to and upholding Surrey CC's People Policies Excellent spoken and written English with effective communication and interpersonal skills with both residents, fellow professionals and team members A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role. The job advert closes at 23:59 on 06.07.2026 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.

For over 60 years this organisation has been building a better childhood for all. Business Support Officer Contract: Permanent Work Pattern: Full Time, 35 hours per week (1.0 FTE) (We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible). Salary: £37,198 per annum Location: London Fields, E8. NCB promotes a hybrid, flexible way of working with 2 days working in the office. The Vacancy This is an exciting opportunity within the newly formed Centralised functions at NCB supporting the Business Support Team. The post holder will lead the operational delivery of a range of activities for the Business Support Team, working closely with peers to provide coherent, consistent support to delivery teams. This will include oversight and management of people, tasks and activities according to business need, and supporting teams and directorates with business administration, facilities and organisation as well as project and event support. A key requirement of the role is the ability to deliver consistent, high-quality outcomes at scale. The post holder will provide hands-on decision making across triage, planning, delivery and evaluation. They will work with cross-functional teams and external stakeholders, managing and directing the work of multiple concurrent activities in a fast-paced environment. The role requires end-to-end ownership of tasks and projects, alongside strong stakeholder engagement, effective people management of a small team of staff, and the ability to balance competing priorities. Financial oversight, including budget management and risk mitigation is essential to ensure efficient and sustainable operations. The post holder will also work closely with peers to drive a culture of continuous improvement informed by a strategic, systems thinking and data driven mindset to optimise processes, enhance customer experience and improve delivery performance over time. The Organisation For more than 60 years, they have championed the rights and amplified the voice of children and young people in the UK. They interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families. Bringing people and organisations together is fundamental to how they improve the systems that babies, children, young people and their families rely on to thrive. They push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. They are united for better childhoods and brighter futures. The Benefits 30 Days Annual Leave Generous Pension Scheme Cycle to work scheme Flexible Working Winter Holiday Closure & Break Employee Assistance Programme Closing date: 08:00am, Monday 6th July 2026 Please note that the employer reserves the right to close this vacancy early should they receive a high volume of applications. They encourage interested candidates to submit their applications as soon as possible Interested? Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down). This employer is actively seeking to broaden the diversity of their staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues they work on. No agencies please.

Housing Options Officer Braintree Hybrid (2-3 days per week) Rate: £31.00 per hour (Umbrella) IR35 Status: Inside IR35 Initial Contract Length: 3 months Start Date: ASAP Working Hours: 36 Hours a week You will assess housing need, provide specialist housing options advice, and play a key role in preventing and relieving homelessness. The role focuses on delivering a frontline, customer-focused housing advice service to individuals and families experiencing housing difficulties. Where prevention options have been exhausted, you will undertake statutory homelessness investigations under Part VII of the Housing Act 1996 (as amended), ensuring legal duties are met and robust s184 decisions are issued within required timescales. What you will do as a Housing Options Officer Provide a frontline housing advice and support service to customers across all tenures (in person and by telephone) Participate in the Housing Options duty rota, including triage and emergency response Take proactive steps to prevent and relieve homelessness through negotiation, referrals, and case management Undertake financial and benefits assessments to support housing decisions Produce and manage Personalised Housing Plans (PHPs), monitoring actions and outcomes Carry out statutory homelessness investigations and issue s184 decision letters within deadlines Liaise with landlords, mortgage providers, social care teams, health services, and voluntary organisations Support access to housing solutions including social housing, private rented sector, supported housing and home ownership options Deliver outreach services, housing surgeries, and attend multi-agency case conferences where required What you will need as a Housing Options Officer Experience working within a housing options or homelessness service Strong understanding of homelessness legislation, particularly Part VII Housing Act 1996 (as amended) Experience producing Personalised Housing Plans (PHPs) Experience writing s184 decision letters Strong communication, interviewing, and interpersonal skills with an empathetic approach Ability to manage a busy caseload and work proactively within a team environment Strong IT and report writing skills Experience using Civica (Abritas) housing system (desirable) Confidence carrying out face-to-face housing options interviews What's on offer for you Competitive hourly rate up to £31.00 (umbrella) Opportunity to join a busy and supportive local authority housing team Hybrid working arrangement following initial training period Chance to make a direct impact in preventing homelessness and supporting vulnerable residents Potential contract extension based on performance and service need Apply now or contact the consultant to discuss this Housing Options Officer opportunity in Essex.

We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = £13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Deputy Diocesan Safeguarding Officer The Diocese is seeking an experienced and committed safeguarding professional to join the Diocesan Safeguarding Team as Deputy Diocesan Safeguarding Officer. Position: Deputy Diocesan Safeguarding Officer Location: Hove/Hybrid Salary: £49,536 per annum Hours: Full-time (flexi time available) Contract: Permanent Closing Date: 5th July 2026 Interview Date: Hove on 30th July 2026. About the Role This is a pivotal leadership role, offering an opportunity to shape and strengthen safeguarding practice across a large and diverse diocese. You will play a key part in ensuring the safety and wellbeing of children, young people and adults, while supporting parishes, clergy and diocesan colleagues to uphold the highest safeguarding standards. Key duties include: Lead and manage safeguarding casework across the Diocese, ensuring compliance with national Church of England safeguarding standards and statutory guidance Provide line management and supervision to the team of Assistant Diocesan Safeguarding Advisers Oversee triage, risk assessment and allocation of safeguarding referrals Manage complex and high-risk cases, working collaboratively with statutory agencies such as police, social care and probation services Ensure high-quality case recording, quality assurance and continuous improvement of safeguarding practices Act as the Diocesan Safeguarding Officer in the absence of the Director of Safeguarding Contribute to training, policy development and the promotion of a strong safeguarding culture This role involves regular collaboration with clergy, parish safeguarding officers, senior church leaders and external partners across the Diocese. If you are passionate about safeguarding and want to play a key role in protecting and supporting communities across Sussex, we would love to hear from you. About You We are seeking a highly skilled safeguarding professional who can demonstrate: Significant safeguarding casework experience and strong knowledge of legislation and best practice Experience working with victims, survivors and those who pose risk, and partnering with statutory agencies Proven ability to embed good safeguarding practice Strong leadership, risk assessment and communication skills Ability to manage complex cases, quality assure work and maintain confidentiality High integrity, resilience and sound judgement Reflective, collaborative and committed to equality and inclusion Alignment with the values of the Church of England You can view full details of the in the job description and person specification when you apply. About the Organisation The vision of the Diocese is to help people to know, love and follow Jesus. Based in Hove and serving the people of Sussex across more than 360 parishes and 154 church schools and the wider community, this is a great role for someone who supports the ethos, aims and objectives of the Diocese and the Church of England. As an employer, and as a team, the mutual values at work are to be Respectful, Professional, Flexible and Supportive. What is on offer: 28 days of annual leave, plus bank holidays and two privilege days per year. Flexi-time and the opportunity to apply to use the DBF s remote working policy to work from home for part of the week. Membership of the Church Worker s Pension Scheme with a 15.1% employer contribution and an employee contribution between 0-6%. Employee Assistance Programme with access to GP appointments, counselling and financial and legal support. Free parking, and the ride to work scheme and development opportunities. Our client is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy. This role is subject to an enhanced DBS check. Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People.

Sent your CV today, get booked for an assessment/interview immediately, pass and start date in June 2026 Paid training provided when successful in the assessment If you have a passion for helping and wanting to make a difference, apply now Customer service / Customer facing/ Retail that has worked with difficult situations and know how to resolve it please apply Assessment 30th of June 2026 Start Date: July 2026 Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis. To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user) Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software. Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services. Where rota's or staffing levels require it, carry out duties within the "out of hours" control, either call handling or dispatching received calls. This requirement like all duties is subject to the post holder having had appropriate training. Provide advice to clients as directed by clinical triage protocols and procedures. This will involve following a set process when applying the clinical triage software. Complete the clinical triage process for each emergency call received, to the fullest extent possible, to allow all emergencies to be marked with an appropriate priority. This is the means of ensuring that patients receive a response intended to reach them in a timely manner for their condition, whilst also indicating the right type of resource that should be allocated. Utilise Computer Aided Dispatch, clinical triage software and Information Communication Technology (ICT), including; telephony, data, email, and fax, to achieve effective communication with clients and EOC/operational staff. Ensure ICT systems are used appropriately, and report systems failures to the Call Handler Team Leader/Duty EOC Officer. In the event of a systems failure all staff are required to initiate any appropriate steps in line with standard operating procedures, to support the EOC in maintaining business continuity. June 2010 V2.1 10. To be familiar with a manual method of logging calls on the appropriate forms when electronic methods are unavailable or inappropriate. To produce, maintain and collate appropriate control records, complying with administrative procedures in accordance with Trust policy. To take charge of an incoming call; managing patients, relatives, and the general public in a calm professional manner and treating them with dignity and respect at all times Be able to (and be able to recognise the need to), modify and adapt methods of communication to account for the differing needs of patients and callers especially in stressful and difficult situations

Executive Assistant to the Chief Scientific Officer Location: Hybrid - Central London (2 days per week), Stevenage, Hertfordshire (1 day per week), Home-based (2 days per week) Contract Type: Permanent, Full-Time Salary: Competitive salary plus excellent benefits package We are delighted to be partnering with an innovative and growing Life Sciences organisation to recruit an experienced Executive Assistant to provide dedicated support to their Chief Scientific Officer (CSO). This is a unique opportunity for a highly organised, proactive, and professional Executive Assistant who thrives in a fast-paced environment and enjoys working at senior executive level. The successful candidate will play a pivotal role in optimising the CSO's time, ensuring smooth day-to-day operations and enabling them to focus on key strategic priorities. To be considered for this role, candidates must have recent experience working within the Life Sciences, Scientific, or related sector. Key Responsibilities Provide comprehensive and proactive diary and calendar management for the CSO, ensuring effective prioritisation of commitments. Manage and monitor the CSO's inbox, implementing and maintaining an effective email triage system. Act as a key point of contact, managing enquiries efficiently, prioritising communications, and proactively resolving issues to support seamless daily operations. Coordinate all aspects of internal and external meetings, including scheduling, room bookings, visitor management, and catering arrangements. Organise complex travel arrangements, including transportation, accommodation, itineraries, and expense management. Attend meetings, prepare accurate minutes, track actions, and follow up with stakeholders to ensure timely completion of deliverables. Serve as the primary liaison between the CSO and internal teams, external partners, and key stakeholders, fostering strong and effective working relationships. Ensure the CSO is fully briefed on upcoming commitments, providing timely updates and anticipating requirements ahead of meetings and events. Collaborate closely with Executive Assistants and Personal Assistants across the organisation to share best practices, improve processes, and provide support and cover when required. Support and lead on ad hoc projects and additional responsibilities, demonstrating flexibility and initiative. Mentor and support a PA/Administrator within the wider administrative team. Candidate Profile The ideal candidate will possess: Significant experience as an Executive Assistant supporting senior executives or board-level leaders. Recent or current experience within the Life Sciences, Scientific, Pharmaceutical, Biotechnology, or related sectors. Advanced proficiency in Microsoft Office applications. Exceptional organisational and time management skills. Excellent written and verbal communication abilities. The ability to manage multiple priorities and perform effectively under pressure. Strong problem-solving and decision-making capabilities. A proactive, energetic, and solutions-focused approach. Excellent stakeholder management and relationship-building skills. Benefits In return, our client offers an outstanding rewards package, including: Highly competitive salary Annual performance bonus Flexible benefits package 31 days annual leave plus bank holidays Pension scheme Life assurance Private healthcare This is an exceptional opportunity to join a leading organisation within the Life Sciences sector and work closely with a senior executive in a highly visible and influential role. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

We are currently recruiting for Risk Triage Operator's to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth. This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00 Week 2 Mon - Fri 15:00 - 23:00 Monday to Friday hours = £13.08 plus shift allowance of 14% Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service. Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public. The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service . Main Responsibilities Effective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms. Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel. Using a call handling log system to forward messages to police officers from members of the public. Investigate the nature of all calls and determine the caller requirements. To maintain performance in line with the departments' performance targets, namely call answer rates and qualitative targets. Deal appropriately with callers who may be emotional, distressed, vulnerable, drunk or in crisis. Support general administration via Microsoft office products and other bespoke software ESSENTIAL CRITERIA Due to Police Vetting Criteria you must have resided within the UK continuously for at least 3 years at the time of application Good IT skills - Ability to type (30 WPM) and capture information, quickly and accurately with a good working knowledge of Microsoft office packages in particular Outlook Good communication Skills - Ability to listen and question effectively and communicate in a concise and accurate manner whilst showing empathy and understanding to callers to provide high quality customer service Resilience - Shows reliability and resilience in difficult circumstances. Remains calm and confident and responds logically and decisively in difficult situations. Team Working Skills - Works effectively as a team member and helps build relationships within it. Actively helps and supports others to achieve team goals Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Part Time Policy and Standards Officer - 28 Hours We are currently recruiting for Part Time - Temp-perm Policy and Standards Officer to start immediately 28 Hours a week The role is Hybrid- 2 days in and 2 days from home Days in the office are Tuesday and Wednesday 9-5 - Based in the City Full time Salary is £28,000 - £17.60 an hour WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare membership body. WHAT WILL YOU BE DOING? To provide strategic, operational and administrative support to the College Registrar, Head of Policy and Campaigns and the Senior Policy and Standards Manager to ensure the smooth running of the critical functions of our policy and standards work. To provide strategic and operational support to the member committees and specialist roles supported by the Policy & Campaigns Team, working with the Senior Policy and Standards Manager to ensure: Scheduling of meetings internal and external stakeholders Agendas, meeting papers and briefings are circulated in advance of meetings Accurate recording of minutes and actions, alongside assignment and tracking of actions with relevant staff Timely administrative support for members, patients and carers as required Effective communication to internal and external stakeholders on the progress of work. To undertake research and policy analysis to deliver projects and support our standards and influencing work as directed by the Senior Policy and Standards Manager, including drafting briefings, consultation responses and supporting policy development against agreed objectives To work with the Senior Policy and Standards Manager to manage consultation requests, to ensure they are logged, triaged and responded to in an appropriate time, any outcomes are logged to include impact, and to support development of responses as directed. To draft correspondence, speaking notes and papers for the Registrar, Head of Policy and Campaigns and the Senior Policy and Standards Manager. To support the monitoring of the relevant Committee and project budgets including all relevant paperwork, including forecasting, and that all invoices and expenses related to projects are processed in a timely manner. To ensure policy and standards processes are streamlined, utilising platforms and software that ensure work is carried out efficiently and to a high standard. ABOUT YOU? Proven experience working in a project officer or policy officer role and familiarity with supporting projects, planning, scheduling, monitoring budgets and progress, as well as using new platforms and software to improve efficiency. Experience in managing multiple tasks and projects simultaneously, with the ability to change priorities quickly to reflect business needs. Experience in providing administrative support including scheduling meetings, booking rooms, ensuring attendees are informed and prepared with agendas and reports. Preparing agendas, taking accurate minutes, distributing them in a timely manner, and maintaining committee records.

Job Title: Homelessness Prevention & Solutions Officer Location: Harrow Council Employer: Pertemps Recruitment Partnership for Harrow Council Contract Type: Temporary ongoing assignment, until 31st March 2027 Hours of Work: 37 hours per week Payrate: 21.23 per hour PAYE Overview: Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Homelessness Prevention & Solutions Officer to join an expanding team. The role of Homelessness Prevention & Solutions Officer has a competitive pay rate of 18.59 per hour (negotiable). Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays). Main Responsibilities To take part in the Duty Triage rota and to assist customers through general reception, telephone, and electronic enquiries with appropriate advice. To deliver intensive, specialist support to homeless clients. To manage a caseload of people who are currently experiencing a housing crisis and provide a service that seeks to minimise the duration of that crisis. To understand the complex, multiple needs as well as strengths of those individuals; and develop trusting, non-dependent relationships to improve their confidence and motivation to progress towards their next step in housing To create individual Personal Housing Plans (PHPs) for everyone in housing need to sustain existing accommodation and/or find new housing, taking account of their circumstances and keeping the plan under review. To provide some support for individuals through the resettlement process when moving to a new home. Requirements Comprehensive knowledge of all core legislation such as the Housing Act 1985, Housing Act 1996 as amended by Homelessness Act 2002, the Homelessness Reduction Act 2017, housing needs issues, related legislation, and case law. Good working knowledge of housing benefit rules and the supply and demand issues related to public sector and private housing in a London council. Expert knowledge of homelessness policy and practice Experience of negotiation/advocacy/mediation. Experience in effective record keeping including electronically. Experience in carrying out interviews, investigations, and negotiations. About Us For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees. " Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406. " The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting (url removed)>

Vivid's client in the East Midlands is currently looking for an experienced Housing Triage Officer for a minimum of 6 months with the option to be extended for a further 6 months depending on experience. - Housing Triage Officer - East Midlands - 6 months - 20 - 25 per hour - Start ASAP The Housing Triage Officer will assess complex housing applications in line with the Housing Act legislation. Ideal candidates will demonstrate the following: Knowledge of the relevant legislation relating to homelessness and housing need, with particular knowledge of the Housing Act 1996 part VII and the Homeless Reduction Act 2017. Understanding the Allocations Policy Working experience in the assessment of more complex homeless applications for persons who present themselves Demonstrable experience of making recommendations and decisions under the relevant housing legislation. Able to work in a fast paced environment

Part Time Policy and Standards Officer - 28 Hours We are currently recruiting for Part Time - Temp-perm Policy and Standards Officer to start immediately 28 Hours a week The role is Hybrid- 2 days in and 2 days from home Days in the office are Tuesday and Wednesday 9-5 - Based near to Tower Hill; London Full time Salary is £28,000 - £17.60 an hour WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare membership body. WHAT WILL YOU BE DOING? To provide strategic, operational and administrative support to the College Registrar, Head of Policy and Campaigns and the Senior Policy and Standards Manager to ensure the smooth running of the critical functions of our policy and standards work. To provide strategic and operational support to the member committees and specialist roles supported by the Policy & Campaigns Team, working with the Senior Policy and Standards Manager to ensure: Scheduling of meetings internal and external stakeholders Agendas, meeting papers and briefings are circulated in advance of meetings Accurate recording of minutes and actions, alongside assignment and tracking of actions with relevant staff Timely administrative support for members, patients and carers as required Effective communication to internal and external stakeholders on the progress of work. To undertake research and policy analysis to deliver projects and support our standards and influencing work as directed by the Senior Policy and Standards Manager, including drafting briefings, consultation responses and supporting policy development against agreed objectives To work with the Senior Policy and Standards Manager to manage consultation requests, to ensure they are logged, triaged and responded to in an appropriate time, any outcomes are logged to include impact, and to support development of responses as directed. To draft correspondence, speaking notes and papers for the Registrar, Head of Policy and Campaigns and the Senior Policy and Standards Manager. To support the monitoring of the relevant Committee and project budgets including all relevant paperwork, including forecasting, and that all invoices and expenses related to projects are processed in a timely manner. To ensure policy and standards processes are streamlined, utilising platforms and software that ensure work is carried out efficiently and to a high standard. ABOUT YOU? Proven experience working in a project officer or policy officer role and familiarity with supporting projects, planning, scheduling, monitoring budgets and progress, as well as using new platforms and software to improve efficiency. Experience in managing multiple tasks and projects simultaneously, with the ability to change priorities quickly to reflect business needs. Experience in providing administrative support including scheduling meetings, booking rooms, ensuring attendees are informed and prepared with agendas and reports. Preparing agendas, taking accurate minutes, distributing them in a timely manner, and maintaining committee records.

Why You Should Apply Broaden your experience: If you're a marketing all-rounder who wants more variety, more responsibility and a real say in how a business grows, this could be the move you've been waiting for. Make a visible impact: You'll work directly with senior leadership and the wider commercial team. Your ideas won't get lost in layers of management - you'll see them shape how the business positions its products and wins customers. A growing British manufacturer: Following investment, a strengthened leadership team and an ambitious growth plan, the business is entering an exciting new phase. You'll help drive that growth. Get ahead with AI: You'll have the freedom to use AI tools to work smarter and sharpen your marketing. If you're already curious about it - or keen to learn - you'll be in the right place. Lead and grow: You'll have a Marketing Officer reporting to you who already leads much of the content, creative and campaign delivery. You'll provide direction, coaching and commercial focus, growing your own leadership experience along the way. Salary & Benefits Competitive depending on experience What you'll do as the Commercial Marketing Manager: Shape the commercial marketing: You'll support the development and execution of the marketing strategy, help build category plans, and craft product propositions and customer-focused messaging. You'll also feed in market, customer and competitor insight to support commercial decisions. Lead product launches: You'll own the marketing launch of new products and range extensions - building launch plans, sales tools, training materials and customer communications, working closely with product development and sales to make each launch land. Drive customer and channel activation: You'll develop campaigns and tools that generate demand, help customers sell products more effectively, and support presentations, exhibitions, and events. Own the digital presence: You'll take ownership of the website and online customer journey - maintaining content, product pages and technical documentation, managing SEO, supporting PPC, and using analytics to improve performance and lead generation. You'll also manage external partners on larger website projects. Support and grow the team: You'll provide direction and coaching to the Marketing Officer, set clear priorities, and build strong relationships across sales, operations and product development. What you need to apply Generalist, all-rounder marketing experience (ideally gained within manufacturing), comfortable across the full marketing mix rather than one narrow specialism Experience with SEO, product launches and print advertising Good knowledge of AI tools, or a genuine willingness to learn, plus the ability to motivate and lead a team Next steps If you're looking for your next generalist marketing management opportunity and the opportunity to use AI to drive a marketing strategy, then please apply If you click ' Apply ', we may contact you via email, phone & text message regarding this job, other jobs (current and future), and related recruitment services. You can OPT OUT at any time; full details are in our Privacy Policy at (url removed) or find the policy in the Sigma website footer. Location & postcode of advert are approximate. If you don't hear from us within 14 days of application, you have not been shortlisted. We use AI to triage applications.

Benefits & Housing Needs Officer London (On-site) £200 per day (Umbrella) Are you passionate about supporting residents and preventing homelessness? Do you possess a sound understanding of the welfare benefits system and enjoy making a tangible difference to people's lives? We are seeking a dedicated and empathetic Benefits & Housing Needs Officer to provide vital support to residents experiencing financial hardship. This is a crucial frontline role where you will assess applications, offer financial assistance, and empower residents to achieve long-term stability. Key Responsibilities Assess, award, and process Discretionary Housing Payments (DHPs) in line with policy and guidance. Conduct comprehensive benefit checks to identify underclaimed entitlements and maximise residents' income. Provide tailored advice and action plans to help residents sustain their tenancies. Review and triage applications, manage shared inboxes, and process BACS payments for support schemes. Maintain accurate and confidential records across systems such as Academy and Jigsaw . Liaise with landlords and partner agencies to prevent evictions and ensure holistic support. Draft clear, empathetic decision letters that communicate outcomes effectively. About You The ideal candidate will be a proactive and organised individual with: A strong understanding of welfare benefits and income maximisation. Experience assessing Discretionary Housing Payments (DHPs) . Proficiency in systems such as Academy, Comino, and Searchlight . Excellent written and verbal communication skills, with empathy and professionalism. The ability to remain calm under pressure and manage multiple priorities effectively. Experience handling sensitive information with discretion and integrity.

Be the face of frontline support-connecting communities with quality housing services. Fixed Term Contract until January 2027. As a Resident Services Officer you will provide front-line support across housing and neighbourhood services, ensuring residents receive timely, high-quality assistance through face-to-face, phone, email, and virtual channels, while upholding the Council's values and working collaboratively with internal teams. Working Style In this Fixed-Term Contract until January 2027, you'll be based in the Borough five days a week, playing a key front-line role in serving the local community. Whether you're supporting residents face-to-face at reception, handling tenancy queries, or coordinating essential services like mutual exchanges and Right to Buy applications, you'll be part of a dedicated team committed to delivering responsive, respectful and high-quality support. This is a varied and people-focused role where your ability to listen, act with empathy, and work collaboratively will help ensure residents feel heard, supported and connected to the services they need. What you'll be doing As a Resident Services Officer, you'll be at the heart of neighbourhood housing services, providing a welcoming and responsive first point of contact for residents. Whether face-to-face at reception, over the phone, or via email, your role is to ensure that every resident receives a high standard of service with empathy, efficiency and professionalism. You'll support a wide range of housing management functions-from mutual exchanges and tenancy visits to Right to Buy applications-ensuring that residents are guided through processes clearly and confidently. Day-to-day, you can expect a varied workload. You'll manage reception services, triage enquiries, coordinate estate inspections, estate parking queries and support tenancy sign-ups. You'll also handle administrative tasks such as processing post, managing CRM queues, and preparing data for subject access or court requests. Your role will involve close collaboration with Neighbourhood Management teams, helping to monitor performance, escalate issues, and support new starters. You'll also play a key role in maintaining estate information, managing parking queries, and ensuring compliance with safety and housing standards. This is a role for someone who thrives in a fast-paced, resident-facing environment and is passionate about delivering services that reflect the Council's values of respect, integrity, and community focus. You'll be part of a team that works together to make a real difference in the lives of local residents, ensuring they feel heard, supported, and connected to the services they need. For further information on the role, please take a look at the Job Description and Person Specification. What you'll bring The ideal candidate for the Resident Services Officer role will have a strong foundation in customer service and administrative support, ideally within a housing or public service environment. They should be confident working independently as well as collaboratively within a team. A proactive attitude, attention to detail, and the ability to manage competing priorities in a fast-paced setting are essential. Key skills include excellent written and verbal communication, proficiency in using technology, and the ability to maintain confidentiality. Candidates should be approachable, adaptable to change, and capable of supporting and maintaining administrative systems. Experience in minute-taking, handling enquiries, and delivering services with empathy and professionalism is highly valued. The role also requires a commitment to the Council's values-putting communities first, respect, integrity, and working together-and an understanding of equal opportunities and inclusive service delivery. About Us The Neighbourhood Management team plays a vital role in delivering frontline housing services across the Royal Borough of Kensington and Chelsea. As part of Housing Management Services, the team is responsible for ensuring that residents receive high-quality, responsive support in all aspects of their tenancy and neighbourhood experience. This includes managing reception services, coordinating tenancy processes such as mutual exchanges and Right to Buy applications, and handling enquiries with empathy and efficiency. The team acts as a bridge between residents and the wider Council, ensuring that queries are triaged effectively and services are delivered in line with the Council's values of respect, integrity, and community focus. The importance of this service lies in its direct impact on residents' daily lives. By maintaining clear communication, prompt service delivery, and collaborative working across departments, the team helps foster trust and satisfaction within the community. Their work supports tenancy sustainment, estate safety, and access to essential services, contributing to the overall wellbeing of residents and the smooth operation of housing across the Borough. In doing so, the team embodies the Council's commitment to putting communities first and ensuring that every resident feels heard, respected and supported. Interview and Position Requirements This is a Fixed Term Contract position until January 2027 . This role requires an Enhanced DBS check . Interviews will be conducted in person only, during week commencing 13th October 2025. Ready to join us? We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises. We're all in - are you? If you share our values and have the skills to contribute, we'd love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.