Aspire Defence Services Ltd
Tidworth, Hampshire
Join our Team as a Helpdesk Operator (14 Month FTC) at Aspire Defence Services Limited (ADSL) Salary: Up to £26,900 per annum Hours: 37.5 hours per week, no weekends Location: Tidworth Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Helpdesk Operator (14 Month FTC) to be part of our exciting journey. As the first point of contact, you will act as a central communication hub, supporting customers and internal teams while ensuring all calls, incidents, and requests are accurately recorded and managed in line with company processes. What We Offer: Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance: Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition: Celebrate outstanding achievements Employee Assistance Program: Funded program with onsite mental health first aiders Your Role: You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems. You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet key performance indicators. You will be supporting communication across the business, including incidents and military exercises, acting as a central coordination point. You will be maintaining accurate records, producing reports, and updating systems in line with escalation processes and company requirements. You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery. You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards. What We re Looking For: Qualifications: You will have English and Maths GCSEs at grade C or above, supporting your ability to communicate effectively and manage administrative tasks accurately. Experience: You will have proven experience within a customer service environment, demonstrating the ability to work both independently and as part of a team, meeting targets and deadlines while delivering high levels of service. Skills: You will demonstrate strong interpersonal and communication skills, an excellent telephone manner, and the ability to work under pressure, alongside strong administration skills and confidence using Microsoft Office packages. Experience & Knowledge: Experience working within a customer service or helpdesk environment. Knowledge of administrative systems and accurate data entry processes. Understanding of working within a fast-paced environment with multiple priorities. Desirable: NVQ or equivalent qualification in Customer Service. Full UK driving licence. Understanding of facilities management or contract-based environments. Skills: Ability to communicate clearly and build effective working relationships across teams and with customers. Customer-focused approach with a commitment to delivering high-quality service. Ability to understand organisational goals and adapt to change within the business. Additional Information: Our garrisons are tobacco-free working environments. Security clearance is required prior to starting with us. We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications. Ready to Join Us? If you re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
Join our Team as a Helpdesk Operator (14 Month FTC) at Aspire Defence Services Limited (ADSL) Salary: Up to £26,900 per annum Hours: 37.5 hours per week, no weekends Location: Tidworth Are you ready to join a dynamic team where innovation thrives? Aspire Defence Services Limited (ADSL) is seeking a passionate and results-driven Helpdesk Operator (14 Month FTC) to be part of our exciting journey. As the first point of contact, you will act as a central communication hub, supporting customers and internal teams while ensuring all calls, incidents, and requests are accurately recorded and managed in line with company processes. What We Offer: Annual Leave: 25 days plus bank holidays, with the option to buy and sell holiday Pension Plan: Contributory Company Pension Plan matched up to 6% Insurance: Individual life assurance and personal accident cover Employee Benefits Portal: Access to private medical, private dental, discounted gym membership, and discounted shopping at over 100 brands and outlets Reward and Recognition: Celebrate outstanding achievements Employee Assistance Program: Funded program with onsite mental health first aiders Your Role: You will be acting as the first point of contact for customers, logging and managing calls, incidents, and service requests accurately within company systems. You will be applying contract knowledge and performance standards to ensure all jobs are recorded correctly and meet key performance indicators. You will be supporting communication across the business, including incidents and military exercises, acting as a central coordination point. You will be maintaining accurate records, producing reports, and updating systems in line with escalation processes and company requirements. You will be liaising with engineers and other teams to allocate work, improve job descriptions, and support efficient service delivery. You will be providing administrative support and conducting customer call backs while maintaining excellent customer service standards. What We re Looking For: Qualifications: You will have English and Maths GCSEs at grade C or above, supporting your ability to communicate effectively and manage administrative tasks accurately. Experience: You will have proven experience within a customer service environment, demonstrating the ability to work both independently and as part of a team, meeting targets and deadlines while delivering high levels of service. Skills: You will demonstrate strong interpersonal and communication skills, an excellent telephone manner, and the ability to work under pressure, alongside strong administration skills and confidence using Microsoft Office packages. Experience & Knowledge: Experience working within a customer service or helpdesk environment. Knowledge of administrative systems and accurate data entry processes. Understanding of working within a fast-paced environment with multiple priorities. Desirable: NVQ or equivalent qualification in Customer Service. Full UK driving licence. Understanding of facilities management or contract-based environments. Skills: Ability to communicate clearly and build effective working relationships across teams and with customers. Customer-focused approach with a commitment to delivering high-quality service. Ability to understand organisational goals and adapt to change within the business. Additional Information: Our garrisons are tobacco-free working environments. Security clearance is required prior to starting with us. We are an equal opportunities employer and do not discriminate against protected characteristics. All candidates will be given equal consideration through our established procedures. Please note, this vacancy may close early if we receive a high volume of applications. Ready to Join Us? If you re ready to take on a challenging and rewarding role, apply now and be part of our dedicated team supporting the armed forces across Hampshire and Wiltshire.
Romans Recruitment Group Ltd
Facilities Management/Maintenance Role Entry/Mid-Level FM Department: Property Team Location: Bishops Stortford main site but multi-site travel required Contract: Full-time 7.5hr day plus 1hr unpaid lunch break Salary: £30,000 £35,000 per annum depending on experience, reviewed annually Requirement: Full UK driving licence & road legal / roadworthy vehicle This job description is intended as a guide to the principal duties and accountabilities of the role. Responsibilities will evolve over time and should not be read as a permanent, exhaustive statement of the post. Job Purpose To deliver effective facilities management across an office portfolio, overseeing day-to-day operations, statutory compliance, and planned maintenance. The role requires strong contractor management, rigorous monitoring of service standards, and a commitment to maintaining safe, efficient, and high-quality workplaces that support occupier satisfaction and operational performance. It would suit someone from possibly an electrical/maintenance background who is very hands on Duties and Responsibilities Compliance & Health and Safety Maintain 100% compliance across all assets - inspections, certificates, remedial works, and logs. Support asbestos management, water hygiene, and other statutory programmes; training provided where required. Operations, PPM & Reactive Maintenance Maintain and optimise PPM schedules covering MEP/HVAC, life-safety, lifts, fabric, and grounds. Monitor BMS, trend alarms, and energy consumption to reduce unplanned downtime. Manage reactive maintenance through the helpdesk system, including call-outs and out-of-hours response, ensuring SLA compliance. Lead the asset-tagging programme across the portfolio, ensuring all furniture, IT, plant, and equipment are correctly logged to maintain a complete asset database. Supplier & Contract Management Tender, appoint, and manage hard and soft services (M&E, cleaning, security, waste, lifts, landscaping, pest control) and refurbishment/fit-out projects. Set and enforce SLAs/KPIs; conduct monthly performance reviews, site walks, and property audits. Review RAMS and verify contractor insurances and competence. Maintain accurate system records for all planned and reactive works; produce monthly reports tracking PPM completion, SLA performance, asset condition, and outstanding actions. Occupier Experience Serve as a principal point of contact for occupiers across the portfolio. Co-ordinate office moves, fit-outs, and dilapidations. Uphold front-of-house and wider service standards across serviced and managed workspace settings. Budgeting & Financial Reporting Prepare and manage service charge budgets, tracking variances and accruals. Approve invoices within delegated authority, ensuring accurate coding and cost recovery. Contribute to monthly board and asset reports covering compliance dashboards, PPM completion, risk, and savings. Sustainability & ESG Implement energy, water, and waste reduction plans in line with organisational ESG frameworks. Support EPC/MEES improvement projects and social value initiatives. Projects & Capital Works Scope minor works and develop business cases; manage contractors, H&S compliance, quality control, and handover. Support lifecycle planning and capital replacement programmes. Assist with project planning, co-ordination, and progress tracking to deliver works on time and within budget. Carry out surveying and condition assessments to inform project scopes, asset lifecycle forecasts, and refurbishment planning. People & Safety Culture Lead toolbox talks and safety briefings; champion a proactive safety culture. Maintain high service standards and contribute to the team s KPI performance. Skills & Behaviours Calm, accountable operator with strong client and customer service skills. Commercially astute able to discuss each asset with confidence, including service charge mechanics. Data-driven; comfortable working with dashboards, BMS trends, and root-cause analysis. Organised and disciplined, with the ability to prioritise and communicate clearly in writing. Salary & Benefits Salary: £30,000 £35,000 per annum depending on experience, reviewed annually Car allowance: £4,200 per annum (£350 per month), paid via payroll Mobile phone: Company mobile provided Holiday: 25 days per annum plus bank holidays; business closure between Christmas and New Year at no cost to annual entitlement Pension: Auto-enrolment in accordance with statutory requirements Health Cash Plan: Membership provided Death in Service: 2 annual salary
Facilities Management/Maintenance Role Entry/Mid-Level FM Department: Property Team Location: Bishops Stortford main site but multi-site travel required Contract: Full-time 7.5hr day plus 1hr unpaid lunch break Salary: £30,000 £35,000 per annum depending on experience, reviewed annually Requirement: Full UK driving licence & road legal / roadworthy vehicle This job description is intended as a guide to the principal duties and accountabilities of the role. Responsibilities will evolve over time and should not be read as a permanent, exhaustive statement of the post. Job Purpose To deliver effective facilities management across an office portfolio, overseeing day-to-day operations, statutory compliance, and planned maintenance. The role requires strong contractor management, rigorous monitoring of service standards, and a commitment to maintaining safe, efficient, and high-quality workplaces that support occupier satisfaction and operational performance. It would suit someone from possibly an electrical/maintenance background who is very hands on Duties and Responsibilities Compliance & Health and Safety Maintain 100% compliance across all assets - inspections, certificates, remedial works, and logs. Support asbestos management, water hygiene, and other statutory programmes; training provided where required. Operations, PPM & Reactive Maintenance Maintain and optimise PPM schedules covering MEP/HVAC, life-safety, lifts, fabric, and grounds. Monitor BMS, trend alarms, and energy consumption to reduce unplanned downtime. Manage reactive maintenance through the helpdesk system, including call-outs and out-of-hours response, ensuring SLA compliance. Lead the asset-tagging programme across the portfolio, ensuring all furniture, IT, plant, and equipment are correctly logged to maintain a complete asset database. Supplier & Contract Management Tender, appoint, and manage hard and soft services (M&E, cleaning, security, waste, lifts, landscaping, pest control) and refurbishment/fit-out projects. Set and enforce SLAs/KPIs; conduct monthly performance reviews, site walks, and property audits. Review RAMS and verify contractor insurances and competence. Maintain accurate system records for all planned and reactive works; produce monthly reports tracking PPM completion, SLA performance, asset condition, and outstanding actions. Occupier Experience Serve as a principal point of contact for occupiers across the portfolio. Co-ordinate office moves, fit-outs, and dilapidations. Uphold front-of-house and wider service standards across serviced and managed workspace settings. Budgeting & Financial Reporting Prepare and manage service charge budgets, tracking variances and accruals. Approve invoices within delegated authority, ensuring accurate coding and cost recovery. Contribute to monthly board and asset reports covering compliance dashboards, PPM completion, risk, and savings. Sustainability & ESG Implement energy, water, and waste reduction plans in line with organisational ESG frameworks. Support EPC/MEES improvement projects and social value initiatives. Projects & Capital Works Scope minor works and develop business cases; manage contractors, H&S compliance, quality control, and handover. Support lifecycle planning and capital replacement programmes. Assist with project planning, co-ordination, and progress tracking to deliver works on time and within budget. Carry out surveying and condition assessments to inform project scopes, asset lifecycle forecasts, and refurbishment planning. People & Safety Culture Lead toolbox talks and safety briefings; champion a proactive safety culture. Maintain high service standards and contribute to the team s KPI performance. Skills & Behaviours Calm, accountable operator with strong client and customer service skills. Commercially astute able to discuss each asset with confidence, including service charge mechanics. Data-driven; comfortable working with dashboards, BMS trends, and root-cause analysis. Organised and disciplined, with the ability to prioritise and communicate clearly in writing. Salary & Benefits Salary: £30,000 £35,000 per annum depending on experience, reviewed annually Car allowance: £4,200 per annum (£350 per month), paid via payroll Mobile phone: Company mobile provided Holiday: 25 days per annum plus bank holidays; business closure between Christmas and New Year at no cost to annual entitlement Pension: Auto-enrolment in accordance with statutory requirements Health Cash Plan: Membership provided Death in Service: 2 annual salary
