Job Description
Facilities Management
Salary & Benefits
Location: Bishop s Stortford as main site but multi-site travel required
Working hours: Full-time 7.5hr day plus 1hr lunch break unpaid
Requirement: Full UK driving licence & road legal / road worthy vehicle
Salary: £30,000 £35,000 per annum depending on experience, reviewed annually
Car allowance: £3,600 per annum (£300 per month), paid via payroll
Mobile phone: Company mobile provided
Holiday: 25 days per annum plus bank holidays; the business also closes between Christmas and New Year at no cost to your annual entitlement
Pension: Auto-enrolment in accordance with statutory requirements
Health Cash Plan: Health membership provided
Death in Service: 2 x annual salary
Overview
This job description is intended as a guide to the principal duties and accountabilities of the role. Responsibilities will evolve over time and should not be read as a permanent, exhaustive statement of the post.
Job Purpose
To support the day-to-day delivery of facilities management across the Mantle office portfolio. This role focuses on maintaining safe, compliant, and well-functioning buildings by coordinating maintenance activities, supporting contractors, and resolving basic issues in-house where possible.
The role suits someone practical and proactive, with a developing technical understanding of building services and a willingness to learn.
Duties and Responsibilities
Compliance & Health and Safety
Assist in maintaining statutory compliance across all sites (inspections, certificates, and records). Support delivery of asbestos management, water hygiene, and other compliance programmes, and ensure site records and documentation are kept accurate and up to date.
Operations, PPM & Reactive Maintenance
Support planned preventative maintenance (PPM) schedules across building systems (M&E, HVAC, life safety, etc.). Carry out basic first-line maintenance and troubleshooting (e.g., lighting faults, power issues, simple HVAC checks) before escalating. Log and manage reactive maintenance jobs through the helpdesk system, ensuring timely updates and completion, while monitoring jobs and following up with contractors to ensure service levels are met. Assist with maintaining asset records and equipment logs.
Supplier & Contract Management
Coordinate contractors attending site, ensuring access, permits, and basic compliance checks are in place. Support the review of RAMS and contractor documentation (training provided), monitor contractor performance on site, and report any issues. Assist with obtaining quotes for small works and maintenance tasks.
Occupier Experience
Act as a first point of contact for occupiers for day-to-day facilities issues, helping to resolve queries quickly and effectively and escalating where required. Support office moves and minor layout changes, and help maintain a clean, safe, and professional working environment.
Budgeting & Financial Reporting
Assist with tracking maintenance spend and raising purchase orders, support invoice processing and record keeping, and provide basic input into reports on maintenance activity and outstanding issues.
Sustainability & ESG
Implement energy, water, and waste reduction plans in line with Mantle s ESG framework, and support EPC/MEES improvement projects and social value initiatives.
Technical Skills & Experience
A basic understanding of hard and soft facilities management services is required. The candidate should ideally come from an electrical or technical background (qualification or practical experience) and be able to carry out first-line fault finding and troubleshooting across building systems. They should be capable of identifying issues and attempting resolution before escalating to contractors, with a practical, hands-on approach and a willingness to learn and develop technical skills. Some experience in facilities, maintenance, or a similar environment is desirable but not essential.
Skills & Behaviours
The role requires someone proactive and dependable with a hands-on approach to problem-solving, good communication skills, and a customer-focused mindset. The individual should be organised and able to manage multiple tasks, willing to learn, take instruction, and develop within the role, and demonstrate a positive attitude as a team player.
