2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 28, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client s digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long-term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment Previous experience of successfully engaging with multiple stakeholders across key business areas Experience in managing multiple projects at the same time effectively A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills Builds and understands the story/rationale within documents Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery ITIL Service Management Qualification Experience in managing and leading staff About the Client Collaboration They nurture a supportive environment where new ideas are welcomed They are stronger when we work together as one team They actively engage with colleagues, stakeholders, and partners They manage expectations and communicate their intentions and needs effectively Integrity They are an ethical, transparent, and inclusive organisation They endeavour to reduce inequalities in South Yorkshire They strive to do the right thing They have a respectful environment where unethical behaviour can be challenged Ambition They aim for innovation, adapting to changing circumstances They work together towards common goals, overcoming barriers They are passionate and strive for excellence, with a relentless focus on delivery They shout about their successes internally and externally Accountability They take pride in their role and are publicly responsible for their results They are a community and businesses-focused organisation They listen to feedback, working to solve problems They offer a safe space to own their successes, mistakes, and setbacks
May 28, 2026
Seasonal
Andy File Associates Limited is working as a Recruitment Business on behalf of our client for this temporary position. Job Title: DTS Project Manager Reporting to: DTS Programme Manager Daily rate: £177.26 Role Purpose To lead the planning, execution, and oversight of technical projects, applying robust project management methodologies to ensure delivery within agreed timeframes, scope, and budget. By embedding governance, compliance, and change management, the role ensures digital initiatives deliver measurable benefits and contribute to our client s digital strategy and organisational priorities. Principal Accountabilities Manage delivery of key DTS projects, internally to DTS and across the wider organisation, applying recognised project management methods, coordinating resources, and working within the governance framework set by the PMO, to ensure projects are completed to agreed time, cost, and quality standards. Oversee the end-to-end project lifecycle, ensuring governance processes are followed, including securing necessary approvals and funding prior to project initiation. Develop comprehensive business cases and project documentation, clearly defining scope, objectives, success criteria, and stakeholder alignment. Create and maintain detailed project plans, enabling accurate tracking of milestones, dependencies, and deliverables, to ensure projects remain focused and achievable, thereby supporting business needs. Manage resource allocation effectively, ensuring project priorities are met and capacity is optimised across teams. Engage proactively with project teams and stakeholders, identifying, assessing, and managing risks and issues, ensuring compliance with governance frameworks where necessary and with timely escalation to governance boards where appropriate. Control project scope, schedule, and budget, managing change requests and ensuring alignment with agreed parameters. Provide accurate and timely reporting by preparing progress updates, assurance reports, and board papers, on project status, risks, and performance to stakeholders, senior managers, and governance bodies. Monitor and manage outputs from all project-related resources, ensuring deliverables meet agreed standards, timelines, and budget constraints. Collaborate with Business Analysts and technical teams to ensure all changes are thoroughly tested and validated prior to deployment into live environments. Foster strong relationships with stakeholders, customers, and suppliers to support successful project delivery and long-term collaboration. Communicate effectively with customers, colleagues, and leadership on project progress, impacts, and outcomes. Ensure smooth transition of projects into operational services, minimising disruption and ensuring all documentation, training, and approvals are in place. Ensure compliance with their standards, including data protection, security, and quality assurance throughout the project lifecycle. Lead, support, and develop assigned project staff by setting clear objectives, providing feedback, and managing performance, to build capability and engagement within the team, thereby ensuring projects are delivered effectively and staff are supported in their development. Undertake any other duties commensurate with the role as required, by adapting to business needs and supporting colleagues across the department, to provide resilience and flexibility. Knowledge required for this role covering qualifications, experience, and skills Essential: Educated to A-level standard in a relevant subject or equivalent (including GSCE English & Maths A-C, or equivalent). Hold a qualification in Project Management (Prince2 or similar) or have relevant experience and be willing to undertake formal project management training. Extensive IT sector knowledge. Understanding of the implications of legislation affecting IT use, including the Data Protection Act / GDPR, accessibility, Computer Misuse Act and appropriate health and safety legislation. Previous proven experience in managing IT projects to successful completion in a complex business environment Previous experience of successfully engaging with multiple stakeholders across key business areas Experience in managing multiple projects at the same time effectively A confident communicator, both verbally and in writing, possessing strong influencing and negation skills with demonstratable experience in leading teams or functions through change Organisational and time management skills with the ability to work under pressure, prioritising workloads to meet deadlines. Self-motivated and able to use own initiative to complete tasks under minimal supervision The ability to understand complexity and give accurate, concise advice to decision-makers and colleagues Proficient in using Microsoft Project, Microsoft Project Web App, and Microsoft Office applications. Literacy skills Builds and understands the story/rationale within documents Desirable: Experience in all stages of project management, including the development, implementation and use of all the necessary controls and processes to minimise delays, additional costs or reduced delivery against the project plan and business case to ensure successful delivery ITIL Service Management Qualification Experience in managing and leading staff About the Client Collaboration They nurture a supportive environment where new ideas are welcomed They are stronger when we work together as one team They actively engage with colleagues, stakeholders, and partners They manage expectations and communicate their intentions and needs effectively Integrity They are an ethical, transparent, and inclusive organisation They endeavour to reduce inequalities in South Yorkshire They strive to do the right thing They have a respectful environment where unethical behaviour can be challenged Ambition They aim for innovation, adapting to changing circumstances They work together towards common goals, overcoming barriers They are passionate and strive for excellence, with a relentless focus on delivery They shout about their successes internally and externally Accountability They take pride in their role and are publicly responsible for their results They are a community and businesses-focused organisation They listen to feedback, working to solve problems They offer a safe space to own their successes, mistakes, and setbacks
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
May 27, 2026
Full time
IT Support Engineer - Microsoft Platform - Eco- Environment Services Join a growing, cloud-first organisation as an IT Support Engineer and play a critical role in supporting, securing, and evolving a modern IT environment. This is a hands-on, technically focused position suited to an experienced 3rd Line Engineer who thrives on solving complex problems and delivering high-quality infrastructure solutions. Role Snapshot - Sheffield HQ: Salary: 40,000 - 45,000 per annum Working Pattern: Hybrid - 2 days from home, 3 days from the Sheffield office Hours: 08:30 - 17:00, Monday to Friday Reporting to: Group Information Systems Manager Occasional travel to other UK sites required About the Role: As the IT Support Engineer, you will provide 3rd Line Technical Support and contribute to the design, delivery, and ongoing improvement of a secure, scalable IT infrastructure. Working across multiple business units, you will support a "Cloud-First" strategy while maintaining on-premise and hybrid systems. This role offers significant exposure to infrastructure projects, cyber security initiatives, and modern workplace technologies. Key Responsibilities: Provide 3rd line technical support, acting as an escalation point for complex incidents and problems. Maintain and support Microsoft 365, Azure / Entra ID, Intune, and Windows Server environments. Lead or contribute to infrastructure projects including cloud migrations, upgrades, and system integrations. Configure and support network infrastructure including firewalls, switches, routers, and Wi-Fi. Administer Active Directory, Group Policy, identity management, and access controls. Manage endpoint provisioning, compliance, and security using Intune and Endpoint Manager. Monitor system performance, availability, and security, ensuring adherence to best practices. Maintain and test backup, disaster recovery, and business continuity solutions. Support Cyber Essentials compliance, patching, MFA, conditional access, and security tooling. Work closely with third-party suppliers and internal stakeholders to deliver reliable IT services. Produce clear technical documentation and contribute to continuous service improvement. Skills and Experience: Essential: At least 5 years' experience in IT support, including substantial 3rd line and project-based work. Strong hands-on experience with Microsoft 365 (Exchange, Teams, SharePoint, Power Platform). Proven experience with Azure AD / Entra ID, Intune MDM, and Windows Server (2016/2019). Solid understanding of Active Directory, Group Policy, and networking fundamentals. Experience supporting multi-site or multi-entity environments. Strong troubleshooting, analytical, and problem-solving capabilities. Experience implementing or maintaining Cyber Essentials compliance. Excellent communication and stakeholder management skills. Highly organised, proactive, and customer-focused mindset. Desirable: Microsoft certifications (Azure, Microsoft 365, Security). CCNA, VCP, or equivalent technical certifications. Experience with PowerShell scripting and automation. Knowledge of ITIL or structured service management frameworks. Experience with Veeam or similar backup and DR platforms. What's On Offer: Competitive salary package with clear technical ownership. Hybrid working model supporting work-life balance. Exposure to modern cloud and infrastructure technologies. Opportunity to influence and shape a growing IT environment. Support for ongoing professional development and training. Call Experis IT Today for more information on (phone number removed)
Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence
May 27, 2026
Contractor
Job title: Compute Lead Contract: 3 months rolling Location: London (Hybrid) Inside IR35 Job description As the Compute & Cloud Leader, you will be responsible for the operation, stability, and optimisation of enterprise compute platforms, spanning Cloud (primarily Azure), Linux, AIX, Windows, VMware, and Red Hat environments. You will lead a team of outsourced specialists to ensure compute services are secure, resilient, and scalable, while driving automation and lifecycle management in line with industry best practices. This role requires strong technical leadership, operational discipline, and a focus on service reliability. Key Responsibilities Lead day-to-day operations of enterprise compute platforms (Cloud (Azure), Linux, AIX, Windows, VMware, Red Hat). Ensure compliance with patching, security, and configuration standards across all compute environments. Manage lifecycle activities, including End-of-Life (EoX) planning, upgrades, and migrations. Oversee platform monitoring, capacity management, and performance optimisation. Implement standard operating procedures and ensure consistency across compute services. Collaborate with engineering and architecture teams to influence design for operability. Drive automation of routine operational tasks using tools such as Ansible, SCCM, or equivalent. Lead incident and problem resolution for compute-related issues, ensuring effective RCA and remediation. Provide operational reporting on platform performance, incidents, and compliance. Manage vendor relationships for hardware and OS support contracts. Contribute to IT audits, risk assessments, and compliance reporting. Support disaster recovery testing and business continuity planning for compute platforms. Identify opportunities for continuous improvement in platform reliability, efficiency, and cost-effectiveness. Required Skills & Experience Proven experience in compute operations leadership within a large-scale enterprise. Strong technical knowledge of Cloud Infrastructure, Linux, AIX, Windows Server, VMware, and Red Hat environments. Demonstrated expertise in patch management, configuration compliance, and performance tuning. Demonstrated expertise of platform migrations, e.g. VMware to OpenShift ITIL-aligned operational management experience (incident, change, problem). Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). Excellent troubleshooting and analytical skills. Strong stakeholder management and communication skills. Desirable Qualifications ITIL v4 certification. Experience with hybrid cloud and on-prem compute integration. Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware (strong hands-on) Linux (Red Hat preferred) Windows Server Security vulnerability management & patching Enterprise compute platforms Cloud / Modern Infrastructure (Highly Desirable) Containers & orchestration: Docker Kubernetes OpenShift / OpenStack Infrastructure as Code CI/CD pipelines Automation (Ansible) Experience modernising traditional VM / physical estates into cloud-native or hybrid models Soft Skills & Profile Fit Strong hands-on technologist (not primarily managerial) Able to advise on "what good looks like" from prior transformation experience Comfortable working in post-incident recovery environments Collaborative and visible in-office presence
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Technology Evaluation Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Perform Risk Management. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). TOGAF, AWS/Azure Solution Architect, ITIL. Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Communication & Leadership. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
May 27, 2026
Contractor
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Technology Evaluation Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Perform Risk Management. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). TOGAF, AWS/Azure Solution Architect, ITIL. Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Communication & Leadership. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
May 27, 2026
Full time
IT Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre, Sheffield Position : IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type : Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the country s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress About the role Act as the first point of contact for all IT support queries Answer calls, emails and self-service tickets promptly Log and categorise incidents and service requests accurately Provide first-line troubleshooting for hardware, software and network issues Guide users through solutions in a clear and friendly manner Escalate complex or unresolved issues to second-line support Maintain detailed and accurate records in the ticketing system Set up and configure new user accounts, equipment and basic software Support password resets and access requests About you proven 1st line Service Desk support (min 2 years) Supporting Windows 11 and Microsoft 365 excellent customer service skills knowledge of Windows Server Operating Systems (2016, 2019) strong work ethic and self-motivation with the ability to work under pressure knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP Active Directory iPhones Desirable systems experience: Intune iOS / iPad SolarWinds Service Desk Sophos Draytek Barracuda Datto Mac OS experience Manage Engine- Exchange Plus and AD Manager Plus Qualifications GCSE S at Grade C or above in English & Mathematics or equivalent Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification ITIL Foundation Qualification (desirable). What we offer We offer great rewards and perks including: excellent supervision, peer support, learning opportunities and career prospects retail and lifestyle discounts free DBS check 24/7 counselling and support 25 days annual leave allowance plus bank holidays Blue Light Card eligibility. How to apply Sound good? We d love to hear from you. Click the button to APPLY NOW .
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
May 27, 2026
Full time
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our client s operational environment. You will be responsible, as a team, for the delivery of their support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our client s services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion their commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Job Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement. What you'll be doing: Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams and vendors to resolve issues and implement enhancements. Drive service improvement initiatives based on data and customer feedback. Support compliance, governance, and audit activities to uphold security standards. What you'll bring: Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities effectively. Analytical mindset with strong problem-solving skills. Experience leading cross-functional teams in complex technical environments. This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
May 27, 2026
Contractor
Job Title: DV Cleared Service Delivery Manager (Process Owner) Location: Basingstoke Rate: 600 per day Contract: Contractor (until 31/05/2027) Clearance: Must be willing and eligible to go through the DV Clearance process Working Pattern: Monday to Friday, fully on site Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement. What you'll be doing: Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams and vendors to resolve issues and implement enhancements. Drive service improvement initiatives based on data and customer feedback. Support compliance, governance, and audit activities to uphold security standards. What you'll bring: Strong background in IT service delivery, operations, or client-facing roles. Deep knowledge of ITIL v3 or v4 frameworks (certification preferred). Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD. Excellent stakeholder management, communication, and conflict resolution skills. Proven ability to manage multiple projects and priorities effectively. Analytical mindset with strong problem-solving skills. Experience leading cross-functional teams in complex technical environments. This is your chance to join a reputable organisation committed to innovation and excellence. If you're ready to take ownership and help shape the future of IT service delivery, we want to hear from you! If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
May 27, 2026
Full time
2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role Our client is looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to their customers. You will be the first point of contact for technical escalations and will perform routine maintenance checks on customer infrastructure. Receiving technical escalations from 1st Line. Performing routine maintenance checks and updates. Supporting the 1st Line team and knowledge sharing. Progressing and closing incidents and requests. Liaising with internal and external customers. On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your workload. Be helpful and approachable. Excellent time management skills. Good communicator. Working knowledge of ITIL. Experience using Microsoft services. This role is subject to a clear standard DBS check being received. The Package: Ongoing training and support. Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including Dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client s friendly company, where a great team and a positive culture await you.
Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) 55,000 to 65,000 per annum In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed. Key Responsibilities Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment Own day-to-day service delivery across all managed services Conduct regular one-to-ones, performance reviews, and development planning Maintain and improve service management practices aligned with ISO/IEC (phone number removed) Identify and deliver service improvement initiatives Use service data and feedback to inform decision-making Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services Skills and Experience Essential: Proven experience in a Service Delivery Manager or similar role within IT services Strong background leading and developing technical teams Experience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) Solid understanding of IT service management principles (incident, problem, change, request) Experience owning SLAs, service reporting, and improvement initiatives Confident communicator with the ability to manage escalations professionally and empathetically Structured, organised, and comfortable taking accountability Desirable: ITIL certification (or equivalent practical experience) Experience supporting ISO audits Background within an MSP environment Experience working alongside Customer Success or relationship management teams Why Apply? This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. If this Service Delivery Manager opportunity sounds of interest, please contact Ruby Calver at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
May 27, 2026
Full time
Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) 55,000 to 65,000 per annum In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed. Key Responsibilities Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment Own day-to-day service delivery across all managed services Conduct regular one-to-ones, performance reviews, and development planning Maintain and improve service management practices aligned with ISO/IEC (phone number removed) Identify and deliver service improvement initiatives Use service data and feedback to inform decision-making Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services Skills and Experience Essential: Proven experience in a Service Delivery Manager or similar role within IT services Strong background leading and developing technical teams Experience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) Solid understanding of IT service management principles (incident, problem, change, request) Experience owning SLAs, service reporting, and improvement initiatives Confident communicator with the ability to manage escalations professionally and empathetically Structured, organised, and comfortable taking accountability Desirable: ITIL certification (or equivalent practical experience) Experience supporting ISO audits Background within an MSP environment Experience working alongside Customer Success or relationship management teams Why Apply? This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. If this Service Delivery Manager opportunity sounds of interest, please contact Ruby Calver at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Application Support Officer Worcester Are you a passionate Application Support Officer looking for your next role? 4Recruitment Services are currently recruiting for an Application Support Officer to work in Local Authority Social Care service based in The Worcester area. Pay Rates: £16.35 - £21.23 per hour Umbrella Rate Information the Role We are currently recruiting for an experienced Application Support Officer to join a busy and innovative team supporting Social Care and Enterprise Applications within a large and complex organisation. This is an exciting opportunity for someone with strong application support experience, excellent technical problem-solving abilities, and knowledge of Social Care systems such as Liquidlogic and ContrOCC. Key Responsibilities Support, maintain, and develop Social Care and Enterprise Applications Provide database maintenance and application support Investigate and resolve technical and business issues within SLA targets Work closely with stakeholders, service managers, and third-party suppliers Support system integrations and digital solutions Produce and maintain technical documentation Ensure secure application access and user support Support application lifecycle management and service improvements Work within Agile, ITIL, and Enterprise Architecture frameworks Essential Requirements: Experience supporting enterprise or social care applications Knowledge of Liquidlogic, ContrOCC, or similar case management systems Strong database maintenance and support experience Experience working in large and complex environments Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities Experience working with Agile and ITIL methodologies Desirable Local Government or Public Sector experience Knowledge of Enterprise Architecture tools such as iServer TOGAF or Agile certifications What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
May 27, 2026
Seasonal
Application Support Officer Worcester Are you a passionate Application Support Officer looking for your next role? 4Recruitment Services are currently recruiting for an Application Support Officer to work in Local Authority Social Care service based in The Worcester area. Pay Rates: £16.35 - £21.23 per hour Umbrella Rate Information the Role We are currently recruiting for an experienced Application Support Officer to join a busy and innovative team supporting Social Care and Enterprise Applications within a large and complex organisation. This is an exciting opportunity for someone with strong application support experience, excellent technical problem-solving abilities, and knowledge of Social Care systems such as Liquidlogic and ContrOCC. Key Responsibilities Support, maintain, and develop Social Care and Enterprise Applications Provide database maintenance and application support Investigate and resolve technical and business issues within SLA targets Work closely with stakeholders, service managers, and third-party suppliers Support system integrations and digital solutions Produce and maintain technical documentation Ensure secure application access and user support Support application lifecycle management and service improvements Work within Agile, ITIL, and Enterprise Architecture frameworks Essential Requirements: Experience supporting enterprise or social care applications Knowledge of Liquidlogic, ContrOCC, or similar case management systems Strong database maintenance and support experience Experience working in large and complex environments Excellent communication and stakeholder management skills Strong analytical and problem-solving abilities Experience working with Agile and ITIL methodologies Desirable Local Government or Public Sector experience Knowledge of Enterprise Architecture tools such as iServer TOGAF or Agile certifications What we offer: 24 hour one on one specialist consultant based within your geographical area 4Recruitment Services Employee Benefits Programme Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact out Team on (phone number removed) or email (url removed).
Solus Accident Repair Centres
Birchanger, Hertfordshire
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
May 27, 2026
Full time
Overview Hybrid with 2 days in our Stansted office. We are looking for an expert to lead the way in the innovation of the data analysis tools, automation and infrastructure within our Microsoft technology stack for our Award-Winning Accident Repair Network. Our mission is to develop the tools and technology that enable our teams to get our customers back to normal and we are often looking to cutting edge solutions to achieve this. The candidate will be reporting into our Platform Manager and working with our Systems Architect and Product Team to not only lead in the development of automation and Power Platform solutions for our business but also to support our bespoke award-winning IT system; as such this role is fundamental to our growth and success. Responsibilities As a Senior Azure Cloud Engineer, you will support and enable the Microsoft Technology Stack through IT Change, troubleshoot IT Problems, following ITIL v4 guidelines in this cutting edge and highly secure environment. You will support our technical environment, which includes Microsoft technologies, Meraki networking, SaaS solutions (including our own bespoke workshop management system) with much of the access managed by Single Sign-on (SSO). You will be passionate about technology and understand business systems and solutions. Work with the Systems Architect to design, implement, and maintain solutions within our Microsoft Technical Stack. Work with stakeholders to devise improvements to their teams' processes with Power Platforms and automation. Assist with IT Change and Problem Management following ITIL v4 guidelines, using advanced troubleshooting and problem-solving skills and working closely with internal colleagues and external suppliers in resolving issues promptly. Support IT governance, ensuring security best practises and disaster recovery plans are followed and raise concerns, risks and cyber incidents to the IT leadership team. Maintain detailed documentation for system configuration, procedures and troubleshooting and work with the Helpdesk team to remove blockers to resolve incidents and process service requests. Provide guidance and support to the wider IT team on infrastructure design and build and provide information regarding system/device performance and error logs. Must be able to commute to the Stansted office as this role is hybrid 2 days a week in the office. Be innovative in exploring new technologies that can help develop skills and competencies in the business and for individuals. What do I need to know? Cloud Platform Engineering Be able to design, implement and maintain Azure infrastructure across compute, storage, networking, and identity services. Be able to manage and maintain secure, scalable, and highly available cloud platforms aligned to the Azure Well-Architected Framework. Know how to implement and maintain Azure landing zones, subscriptions, and management groups. Security, Governance & Resilience Ensure platforms comply with security, compliance, and governance standards (e.g. RBAC, Key Vault, network security, logging). Apply best practices for cost control, monitoring, and operational resilience. Be able to support DR, backup, and business continuity designs across Azure workloads. Collaboration & Architecture Work closely with solution architect, product team, and security teams to align cloud solutions with business needs. Provide input into Technical Design Authority, Change Steering Groups, architecture reviews, and project delivery. Produce and maintain clear technical documentation. Qualifications Strong hands-on experience with Microsoft Azure, including: Azure Virtual Networks, VMs, Storage, Azure AD. PaaS services (App Services, Functions, Logic Apps, SQL, etc.). Monitoring and logging (Azure Monitor, Log Analytics). Scripting skills using PowerShell, Azure CLI, Bash, or Python. Good understanding of networking, security, and identity in cloud environments. Minimum three years' experience in a similar role. Experience of working within the ITIL v4 or 5 frameworks. Relevant Apprenticeship or higher education. Any of the following qualifications would be advantageous: Microsoft Azure Administrator Associate AZ-104 Microsoft Azure Developer Associate AZ-204 Microsoft Azure Network Engineer Associate AZ-700 Microsoft Azure Solutions Architect Expert AZ-305 Solus, who are owned by Aviva, are one of the UK leaders in vehicle repairs, returning cars to the road in just 11 days on average and a 4.6/5 star customer rating. With an award-winning apprenticeship programme and winners of other recognised industry awards Solus are proud to be shaping the future of vehicle repair. Why Join Solus? We have so much to offer when it comes to being a Solus colleague: Competitive salary based on location, skills, experience, and qualifications. Bonus opportunity tied to your performance and the overall success of Solus. Company pension scheme with employer contributions. 33 days' holiday (including bank holidays), with the option to buy or sell up to 5 days. Save money with up to 40% discount on Aviva products and other retailer discounts. Share in Aviva's success through the Aviva Save As You Earn scheme. Supportive policies including parental and carer's leave. Wellbeing focus with tools like Group Income Protection and 24/7 GP access. At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply-your unique skills might be just what we need. We guarantee an interview for disabled applicants meeting the minimum criteria-just email us after applying to let us know. Ready to join us? Apply online today, and our team will be in touch within 14 days.
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
May 27, 2026
Full time
IT Service Delivery Manager / IT Customer Service Manager Position: Senior Service Manager (internal name) Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime +Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery of our support services. You will take responsibility for the end to end customer experience, ensuring service excellence through effective alignment of people, processes and technology. You will identify improvement opportunities, drive change, and ensure ISO management systems are actively promoted and embedded across the support team. As a Senior Support Manager, you will manage a team of Service Managers and 2nd Line Technicians to their full potential. Duties Include: Identify and mitigate risks which could impact our services, performance or compliance. Produce and interpret departmental KPI reports to assess operational performance, monitor efficiency, identify risks, and recommend improvements to support department objectives. Act as a key representative for the support department during service transitions, change initiatives, and project delivery. Champion our commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (3 years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments, ideally with previous hands-on troubleshooting or IT operations experience. Experience and knowledge of using ITIL best practice. Excellent communication and stakeholder management skills, manage escalations professionally, and present confidently. Strong analytical and reporting ability. Ability to learn new technologies quickly. Organised and adaptable, capable of managing multiple priorities and performing effectively under pressure. Proactive and improvement focused, committed to continuous learning, professional development, and raising service standards. The role is subject to a standard clear DBS being received. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, software development and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.
Get Staffed Online Recruitment Limited
Ringwood, Hampshire
IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our client's business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain their key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve their key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support Technicians - recruit, train, mentor, and support colleagues to their best potential. Management of high severity and major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: Experience and knowledge of utilising ITIL best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
May 27, 2026
Full time
IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our client's business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain their key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve their key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support Technicians - recruit, train, mentor, and support colleagues to their best potential. Management of high severity and major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: Experience and knowledge of utilising ITIL best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.
About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
May 26, 2026
Full time
About the role A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers. You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin. Your Main Responsibilities Communicating with & responding to customers about technical service incidents, events and requests. Analysing and diagnosing errors and faults Proactively drive incidents through to resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise / Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/LAN hardware, configuration and management Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally Virtualisation (ESXI/HyperV/Virtualisation) Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN Knowledge of ITIL processes in a support environment Telecommunications systems experience (telephony/ Radio integration) If this looks like something that could be right for you or you would just like to hear a bit more please feel free to hit apply or contact Lewis on (phone number removed) or Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.
Job summary We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House. This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs. Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved. As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services. Give yourself the best opportunity to apply! No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. Job description As a Service Transition Manager, you will: build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues. work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively. Key responsibilities include: Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling. Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks. Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live. Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases. Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change. Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact. Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability. Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability. Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery. Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making. Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement. Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change. Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development. Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery. This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience. Person specification We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process: Proven leadership capability with a strong understanding of IT services and technologies. Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences. A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture. A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment. Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes. Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services. Experience contributing to audits, service assurance reviews or governance activities. Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI. Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software. Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches. Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments. Qualifications ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview) Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits page to find out more about the fantastic benefits package we have at Companies House. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing . Read our Applying under the Disability Confidence Scheme (DCS) guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS). Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life . click apply for full job details
May 26, 2026
Full time
Job summary We have an exciting opportunity for an experienced Service Transition Manager to join the Digital, Data and Technology team at Companies House. This is a senior leadership role at the heart of our IT Services function, where you will play a key role in ensuring that new and changed digital services are introduced into live operation safely, smoothly and successfully. You will help shape how services are delivered and supported, balancing the pace of change with stability, resilience and a strong focus on user needs. Leading a team of service management professionals, you will oversee critical areas such as change, incident and problem management, release management, configuration management, business relationship management, and our core service tooling. Working closely with delivery teams, service owners and operational colleagues, you will ensure that services are fully prepared for live use, well supported, and continuously improved. As part of the IT Services Leadership Team, you will have the opportunity to influence how we deliver modern, reliable and user-focused digital services across Companies House, contributing to ongoing transformation and improvement of our technology services. Give yourself the best opportunity to apply! No need to register: just click on the link above to join, listen, and gain tips to help you apply. Cameras and microphones will be switched off. Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. Job description As a Service Transition Manager, you will: build strong working relationships across IT Services, operational teams and a wide range of internal and external stakeholders, ensuring they are kept informed of service changes, risks and issues. work with technical specialists across the Digital team, providing clear direction, challenge and assurance to ensure services are delivered safely and effectively. Key responsibilities include: Leading the Service Management function, coordinating activity across change, incident, problem, release, configuration and business relationship management, supported by service management tooling. Leading, managing and developing a team of service management professionals, supporting their growth and capability in line with recognised best practice frameworks. Overseeing the transition of new and updated services into live operation, ensuring robust governance, effective risk management, and full operational readiness prior to go-live. Acting as a senior escalation point for service issues and major incidents, particularly those linked to recent changes or releases. Ensuring change and release processes are effective, proportionate and aligned to organisational priorities, enabling the safe and timely delivery of change. Working closely with service owners, service managers and senior stakeholders to make informed decisions on service readiness, planned change and live service impact. Using data and performance insights to ensure service reporting is accurate, meaningful and supports organisational measures of service availability. Driving maturity across incident and problem management practices, reducing repeat issues and improving overall service stability. Ensuring asset and configuration management practices are efficient, reliable and support effective service delivery. Maintaining oversight of service management tooling, ensuring processes, reporting and data quality enable effective decision making. Leading post implementation and service transition reviews, capturing lessons learned and driving continuous improvement. Supporting the migration of services to cloud-based platforms, maintaining service performance and user confidence during periods of change. Playing an active role in the IT Services Leadership Team, promoting collaboration, inclusive ways of working, staff wellbeing and professional development. Leading the response to major incidents, ensuring effective coordination, clear communication and timely service recovery. This role is part of a team that provides 24/7/365 support to the business. The nature of this post may occasionally require you to work overtime during the week and at weekends. There is the opportunity to take part in the duty manager on-call rota, for those who are interested and have sufficient experience. Person specification We are looking for someone who can demonstrate the following skills and experience, which will be assessed during the selection process: Proven leadership capability with a strong understanding of IT services and technologies. Excellent stakeholder engagement and communication skills, with the ability to influence, challenge and collaborate effectively with technical and non-technical audiences. A collaborative and inclusive approach with ability to manage, motivate and develop diverse teams, creating an inclusive and high-performing culture. A strong understanding of service management best practice (such as ITIL), with proven experience applying this effectively within a service support environment. Experience using data to analyse service performance and drive improvements in service quality, resilience and user outcomes. Confident decision-making skills, with a clear focus on accountability, outcomes and delivering high-quality, user-focused services. Experience contributing to audits, service assurance reviews or governance activities. Proficient in Microsoft 365 tools, including Word, Excel, PowerPoint, Teams, SharePoint and Power BI. Experience of using service management tools such as ServiceNow, or similar platforms, and Jira, Confluence or other collaboration software. Awareness of enterprise digital platforms, cloud technologies and modern delivery practices, including agile, DevOps and continuous improvement approaches. Awareness of common enterprise technologies such as Oracle, Amazon Web Services, Microsoft platforms and Linux/Unix environments. Qualifications ITIL Foundation qualification (or equivalent), or willingness to complete this in the 1st year after starting Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Making Effective Decisions Leadership Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Good understanding of core IT infrastructure, including end-user devices, networks, servers, databases and storage (presentation at interview) Benefits Alongside your salary of £53,540, Companies House contributes £15,510 towards you being a member of the Civil Service Defined Benefit Pension scheme. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits page to find out more about the fantastic benefits package we have at Companies House. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. If you require any reasonable adjustments at application stage, or if you'd like to discuss any person-centred adjustments, please contact us by emailing . Read our Applying under the Disability Confidence Scheme (DCS) guide to find out how to successfully complete an application under the Disability Confidence Scheme (DCS). Where will you be working? You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life . click apply for full job details
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth. Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs. Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy. Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments. Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements. Develop, coach and performance-manage the IT operations team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs. Solid understanding of cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale. Managing application support operations within a complex business landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. If you re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
May 26, 2026
Full time
Well established UK multi-site business with its HQ in Birmingham, West Midlands is seeking an IT Operations Manager to lead and mature its core technology services. This is a key opportunity to take ownership of day-to-day IT operations, drive service excellence, and shape the future roadmap across cloud, Network, EUC and application environments. You ll join a stable, growing organisation where technology is central to business performance and customer experience. About the Role: This role is responsible for the effective operation, stability and resilience of the organisation s IT services across multiple UK sites. You will lead an IT operations team, manage third-party vendors, and ensure services meet agreed SLAs and compliance requirements. Working closely with senior stakeholders, you will contribute to strategic planning and deliver operational improvements that support business growth. Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance against contracts and SLAs. Plan, prioritise and deliver IT operational initiatives and projects in line with the wider technology strategy. Monitor and optimise IT operational budgets, including cost control, forecasting and value-for-money assessments. Ensure IT services and operations adhere to cybersecurity, data protection and regulatory compliance requirements. Develop, coach and performance-manage the IT operations team to build capability and a high-service culture. Produce and present operational performance reports, metrics and recommendations to senior stakeholders. Key Requirements: Proven experience in an IT Operations Manager or similar leadership role ideally in a multi-site end user environment. Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs. Solid understanding of cybersecurity principles and compliance considerations in an operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony and end-user computing environments at scale. Managing application support operations within a complex business landscape including SaaS and some legacy apps. Exposure to IT strategy development and roadmapping in conjunction with senior leadership. Experience in implementing or improving ITSM tooling, monitoring and automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training/qualification beneficial. If you re an experienced IT Operations Manager ready to take ownership of a critical function in a well established UK multi-site business with its HQ in Birmingham, West Midlands, apply now to explore this opportunity further.
Category Manager - IT & Professional Services Salary: Up to 60,000, car/allowance plus Veolia benefits Location: Cannock (Hybrid working, with an expectation of 3 days per week in the office) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days holiday plus bank holidays, plus option to buy up to 5 days Onsite Gym Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health 24 hour access to a virtual GP, 365 days a year One paid day's leave every year to volunteer Ongoing training and development opportunities, including the opportunity to manage and develop a Category Specialist. What you'll be doing: As a Category Manager for IT & Professional Services within the Procurement team, you will be responsible for developing and executing strategic category management plans for a wide range of indirect spend. This includes IT (hardware, software, telecoms, services) and Professional Services (consultancy, legal, financial, insurance). This role focuses on managing a diverse portfolio of third-party suppliers to drive value, innovation, and performance on behalf of Veolia. You will lead competitive sourcing processes, negotiate complex commercial agreements, and manage key supplier relationships to ensure alignment with organisational objectives and Group Procurement initiatives. Key Responsibilities: Sourcing & Negotiation: Lead end-to-end sourcing and tendering processes for IT and Professional Services. Negotiate competitive rates and complex contract terms with a wide range of suppliers, from global software providers to specialist consultancies. Conduct market analysis to ensure best value and innovation. Negotiate contracts and terms with suppliers to achieve favourable and mutually beneficial outcomes. Supplier Management: Build and maintain strong strategic relationships with key suppliers to ensure optimal performance and value. Conduct regular performance reviews and provide feedback to suppliers. Monitor supplier compliance with health, safety, environmental, and regulatory requirements. Manage supplier risks and implement mitigation strategies as needed. Collaborate with suppliers on innovation and continuous improvement initiatives. Category Strategy & Performance: Develop and execute category strategies for IT and Professional Services spend. Manage spend across diverse categories, identifying opportunities for consolidation, cost-savings, and service improvements. Measure and report on category performance using relevant KPIs and metrics. Identify and mitigate category-specific risks (e.g., data security, software compliance) to ensure business continuity. Stakeholder Collaboration: Collaborate with internal stakeholders (including IT, Legal, Finance, and insurance) to deliver category objectives. Engage with business units and Procurement Business Partners to understand specific needs and requirements. Interface with Group Procurement to ensure local category strategies are consistent with global directives. Team Leadership: Manage and develop a Category Specialist, providing guidance and support. Delegate tasks appropriately to the team member, ensuring their growth and development. What we're looking for: Essential: Bachelor's degree in Business, Supply Chain, or related field, or CIPS qualified (MCIPS) or working towards. Proven experience within a similar procurement or category management role, ideally within IT and/or Professional Services. Demonstrable experience running competitive tenders for complex spend categories. Strong track record of negotiating contracts for software, hardware, and/or corporate services. Experience managing third-party suppliers and service providers. Proficient skills in strategic procurement, contract management, business acumen, and supplier relationship management. Proficient understanding of sustainability and ESG knowledge. Understanding of commercial and legal principles, including data protection (GDPR) and software licensing. Desirable: Chartered CIPS Status (MCIPS). MBA or relevant Master's qualification. Experience within a large, complex, multi-site organisation. Knowledge of specific IT frameworks (e.g., ITIL) or experience in procuring legal/consultancy services. Supportive team player and inclusive collaborator with excellent communication skills. Innovative problem solver with the ability to work well under pressure. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
May 26, 2026
Full time
Category Manager - IT & Professional Services Salary: Up to 60,000, car/allowance plus Veolia benefits Location: Cannock (Hybrid working, with an expectation of 3 days per week in the office) When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days holiday plus bank holidays, plus option to buy up to 5 days Onsite Gym Access to our company pension scheme Discounts on everything from groceries to well-known retailers Access to a range of resources to support your physical, mental and financial health 24 hour access to a virtual GP, 365 days a year One paid day's leave every year to volunteer Ongoing training and development opportunities, including the opportunity to manage and develop a Category Specialist. What you'll be doing: As a Category Manager for IT & Professional Services within the Procurement team, you will be responsible for developing and executing strategic category management plans for a wide range of indirect spend. This includes IT (hardware, software, telecoms, services) and Professional Services (consultancy, legal, financial, insurance). This role focuses on managing a diverse portfolio of third-party suppliers to drive value, innovation, and performance on behalf of Veolia. You will lead competitive sourcing processes, negotiate complex commercial agreements, and manage key supplier relationships to ensure alignment with organisational objectives and Group Procurement initiatives. Key Responsibilities: Sourcing & Negotiation: Lead end-to-end sourcing and tendering processes for IT and Professional Services. Negotiate competitive rates and complex contract terms with a wide range of suppliers, from global software providers to specialist consultancies. Conduct market analysis to ensure best value and innovation. Negotiate contracts and terms with suppliers to achieve favourable and mutually beneficial outcomes. Supplier Management: Build and maintain strong strategic relationships with key suppliers to ensure optimal performance and value. Conduct regular performance reviews and provide feedback to suppliers. Monitor supplier compliance with health, safety, environmental, and regulatory requirements. Manage supplier risks and implement mitigation strategies as needed. Collaborate with suppliers on innovation and continuous improvement initiatives. Category Strategy & Performance: Develop and execute category strategies for IT and Professional Services spend. Manage spend across diverse categories, identifying opportunities for consolidation, cost-savings, and service improvements. Measure and report on category performance using relevant KPIs and metrics. Identify and mitigate category-specific risks (e.g., data security, software compliance) to ensure business continuity. Stakeholder Collaboration: Collaborate with internal stakeholders (including IT, Legal, Finance, and insurance) to deliver category objectives. Engage with business units and Procurement Business Partners to understand specific needs and requirements. Interface with Group Procurement to ensure local category strategies are consistent with global directives. Team Leadership: Manage and develop a Category Specialist, providing guidance and support. Delegate tasks appropriately to the team member, ensuring their growth and development. What we're looking for: Essential: Bachelor's degree in Business, Supply Chain, or related field, or CIPS qualified (MCIPS) or working towards. Proven experience within a similar procurement or category management role, ideally within IT and/or Professional Services. Demonstrable experience running competitive tenders for complex spend categories. Strong track record of negotiating contracts for software, hardware, and/or corporate services. Experience managing third-party suppliers and service providers. Proficient skills in strategic procurement, contract management, business acumen, and supplier relationship management. Proficient understanding of sustainability and ESG knowledge. Understanding of commercial and legal principles, including data protection (GDPR) and software licensing. Desirable: Chartered CIPS Status (MCIPS). MBA or relevant Master's qualification. Experience within a large, complex, multi-site organisation. Knowledge of specific IT frameworks (e.g., ITIL) or experience in procuring legal/consultancy services. Supportive team player and inclusive collaborator with excellent communication skills. Innovative problem solver with the ability to work well under pressure. What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Operations Resources Limited
Cardiff, South Glamorgan
Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies click apply for full job details
May 26, 2026
Full time
Operations Problem Manager £30K Hybrid home and Cardiff office based Mon Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies click apply for full job details
IT Support Manager Duration: 6 - 12 Months 520.00 Per Day - Inside IR35 via Umbrella Location: London - Hybrid working- 2 days per week in London office Our market leading client is seeking a highly accomplished, UK based IT Support Manager to lead and elevate their IT Support function and take day-to-day ownership of the internal IT Support team and third party vendor relationships, whilst actively driving a programme of improvement across people, process, and tooling. This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels. The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging at all levels from end-users to senior leadership Excellent analytical, organisational, and problem-solving abilities Experience defining, tracking, and presenting service metrics to non-technical audiences ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above) Relevant technical certifications in Microsoft, cloud, or infrastructure technologies Hands-on experience using and configuring Halo ITSM Knowledge of wider IT governance frameworks (e.g. ISO 27001, COBIT) as they relate to IT Support Experience in regulated sectors If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
May 25, 2026
Contractor
IT Support Manager Duration: 6 - 12 Months 520.00 Per Day - Inside IR35 via Umbrella Location: London - Hybrid working- 2 days per week in London office Our market leading client is seeking a highly accomplished, UK based IT Support Manager to lead and elevate their IT Support function and take day-to-day ownership of the internal IT Support team and third party vendor relationships, whilst actively driving a programme of improvement across people, process, and tooling. This is an operational and improvement-focused role, suited to a confident, delivery-oriented individual who combines strong service management expertise with the interpersonal skills to build trust with stakeholders at all levels. The role will also act as Workstream Lead within the organisation's Operational Resilience programme, with a specific focus on maturing our ITSM/ITIL practices, particularly aligned to DORA. Ideal Experience: Strong understanding of ITIL v 3 or 4 service management principles and their practical application in day-to-day operations Broad technical knowledge across desktop, application, infrastructure, and cloud services (Microsoft 365, Azure, networking, server technologies) Familiarity with enterprise ITSM tooling (e.g. Halo, ServiceNow, Jira Service Management) and reporting platforms Proven vendor and contract management skills, including SLA negotiation, performance management, and issue escalation Ability to lead, inspire, and operationally manage a technical support team Strong stakeholder management and communication skills, comfortable engaging at all levels from end-users to senior leadership Excellent analytical, organisational, and problem-solving abilities Experience defining, tracking, and presenting service metrics to non-technical audiences ITIL v4 Foundation (minimum); higher-level ITIL qualifications (Managing Professional or above) Relevant technical certifications in Microsoft, cloud, or infrastructure technologies Hands-on experience using and configuring Halo ITSM Knowledge of wider IT governance frameworks (e.g. ISO 27001, COBIT) as they relate to IT Support Experience in regulated sectors If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.
