19 jobs found

Role: Caseworker Based: Camberwell with travel across London Rate: £15.50 PAYE or £19.40 umb Start Date: ASAP Duration: 6 month temporary contract Hours: 17.5 hours per week - flexible Our client is looking for a Caseworker to support adults facing barriers to employment, including long-term unemployment, low skills, insecure work, and economic exclusion. Synopsis of Duties Working with participants to conduct a comprehensive initial assessment of their employment and wider needs. Co-develop and regularly review action plans, supporting individuals to carry out actions through one-to-one and group motivational advice and guidance. Working alongside Senior Caseworkers and a team of Peer Advisors and Volunteers to deliver flexible and supportive services to individuals with complex needs, aimed at improving their employability and helping them transition into sustainable employment. Supporting the promotion of the project, establishing and developing partnerships to create pathways for participants to join the project. Developing excellent relationships with colleagues and local stakeholders and identifying wider local services that can provide support to participants. Utilising recording systems for participants, supporting the Senior Caseworker / Team Manager with data for internal and external reporting purposes. Essential Requirements: Experience of working successfully with people who have multiple and complex needs and supporting them into sustainable employment An understanding of current labour market trends and knowledge of employment rights and contract types Experience managing a caseload of clients with complex needs. Experience of addressing safeguarding issues affecting adults. Skilled in conducting thorough risk assessments and identifying the needs of adults at risk of harm or who may be a risk to others. Proven ability to work effectively as part of a multi-agency team, particularly with a view to working successfully with referring agencies to support the needs of participants DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.

Role: Senior Caseworker Based: Bexley Rate: £17 ph PAYE or £22 umb Start Date: ASAP Duration: Temp to FTC until June 2027 Hours: 35 hours per week Monday to Friday - 9am 5pm Our client is looking for a Senior Caseworker to be part of the Skills and Employment team providing a high-level service to people with complex needs, specifically those with history of substance misuse. You will be working collaboratively with the Pier Road Bexley project partnerships consisting of police, health services, local authorities, and specialist providers to work jointly to address root causes of substance misuse. Synopsis of Duties Working in partnership with Pier Road staff, to identify and receive appropriate referrals to the project. Being responsible for an ongoing caseload of clients, regularly reviewing progress and applying case management skills to provide a personalised service and meet all set objectives. Carrying out comprehensive initial assessments with clients to produce realistic individual action plans which are regularly reviewed and updated, providing challenge and encouragement to think differently about their barriers and make progress. Organising and deliver one-to-one and group activities to prepare clients for employment and to achieve their goals; this may include careers guidance, personal development, confidence building, disclosure, interview techniques and employability skills. Actively supporting clients to navigate and access provision and support available across Bexley making appropriate referrals to specialist support services where required. Leading on the development and maintenance of strong links with external agencies, landlords, employers and potential work placement hosts to open up opportunities, sharing with colleagues and supporting clients to take up opportunities. Supervising and supporting Peer Advisor/s working on the project and allocating tasks according to their ability and capacity; also providing support for Caseworkers where required. Overseeing and working effectively with the projects database and paper records as required; recording accurate information, activity and outcomes in line with the contract requirements and timescales. Comply with security and data protection protocols required by the project. Attending and contributing to all relevant meetings as required. Essential Requirements: Substantial experience and a strong track record of working successfully with socially excluded unemployed people with support needs relating to alcohol and substance use and supporting them to move into sustainable employment and progress within work. Experience of delivering successful one-to-one and group employment activities, applying a creative approach to planning programmes, workshops and activities. Significant experience of managing a caseload of clients presenting with support needs and achieving set objectives for employment outcomes. Experience of supervising or managing volunteers and/or paid staff. Relevant substance awareness qualification DBS on the update service Available immediately Supporting Futures Consulting acts as both an employer and an agency.

We have an exciting opportunity for a Children & Young People Caseworker in to join the Domestic Abuse team in Dorset, working 37.5 hours a week. This role is offered as hybrid role, attending face to face visits with children and young people who have been victims of Domestic Abuse across Dorset with one day a week in our office in Boscombe. Regular travel will be required throughout the area. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including: Flexible working options including hybrid working 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays An extra day off for your birthday & options to buy or sell annual leave Pension with 5% employer contribution Enhanced sick pay allowances, maternity & paternity payments High Street, retail, holiday, gym, entertainment & leisure discounts Access to our financial wellbeing hub & salary deducted finance Employee assistance programme & wellbeing support Access to EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the role As a Children and Young People Caseworker you will: Deliver excellent services to Children and Young People who have been victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate. Help Children & Young People cope and recover from the effects of crime. Act as a single point of contact, undertaking effective need and risk assessments. Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims. You will need: Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting. Previous experience of working with vulnerable CYP. To be able to work without direct supervision, prioritising work and managing competing demands. The ability to complete needs and risk assessments. To demonstrate empathy. Knowledge of the Criminal Justice System and Safeguarding principles. Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Member Caseworker Location: Hackney E8 Pay: 172.37 Per Day PAYE / 232.28 Per Day Umbrella Responsible To: Senior Member Caseworker Working Hours: Flexible hours to cover 9:00 am - 5:30 pm (with occasional out-of-hours work as necessary) Start: ASAP Length: 6 Months About the Role Are you a highly organised professional with excellent communication skills and a passion for public service? The London Borough of Hackney is seeking a Member Caseworker to join our dynamic team. In this vital role, you will provide a high-quality service for the Mayor, Cabinet, ward Members, and local Members of Parliament in dealing with enquiries from a range of sources. You will act as a primary point of contact for elected Members, helping them navigate and resolve complex enquiries from residents, while ensuring the Council's standards and policies are consistently met. Key Responsibilities As a Member Caseworker, your day-to-day duties will include: Casework Management & Triage: Ensuring all incoming enquiries into the Member Enquiry team are recorded and logged, and triaging them to ensure effective prioritisation. Quality Assurance: Working with council officers to ensure they investigate and respond within agreed deadlines, and quality-assuring draft responses to maintain a high standard. Complex Case Resolution: Taking responsibility for the resolution of complex and/or cross-cutting cases, including engaging with Council services and arranging site visits as required. Member Support & Liaison: Serving as the first point of contact for Members, assisting with enquiries, keeping them updated on case progress, and representing them in corporate discussions. Community Engagement: Attending events across the borough at which Members meet with residents to respond to enquiries face-to-face and record casework details. Systems & Reporting: Creating, developing, and maintaining effective IT systems to track enquiries, and assisting with the preparation of performance reports for senior leadership. Collaboration: Working closely with local MP offices and other Council casework officers to ensure consistency, prevent duplication of investigative work, and adhere to Council policy. About You We are looking for a proactive, resilient individual who thrives under pressure and can work effectively with both Council officers and politicians. Skills & Abilities: Investigative skills and a methodical approach to dealing with enquiries. Excellent communication skills, including the ability to communicate tactfully with a wide range of residents, council staff, and others. Excellent written skills, including the ability to draft briefings, reports, and correspondence on behalf of Members. Strong IT skills with the ability to use computerised office systems, including Google suite and casework systems. Ability to organise and prioritise duties, work calmly under pressure, and act on your own initiative. Ability to motivate staff to deliver service improvements and meet strict casework deadlines. Knowledge & Experience: Experience dealing with members of the public and managing difficult customer situations. Experience drafting high-quality correspondence, briefings, and reports. Experience achieving success and service improvements in the field of customer complaints. Experience working in a similar environment alongside officers and politicians, handling sensitive and confidential issues. Awareness and understanding of the effects of discrimination and exclusion, with a commitment to promoting inclusion and equality of opportunity. What We Offer Flexible Hybrid Working: Benefit from a modern work-life balance with a blend of home working and time spent at Hackney Town Hall. Hackney Council is committed to promotional equality and equal opportunities. All duties must be carried out in accordance with our equalities and Health & Safety policies. Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location Band 4, London Spine points 27-23 or Regional 30-26 London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction. Experience in staff management, appraisals, and complaints handling. Good communication and negotiation abilities. Ability to prioritise and manage workloads. Commitment to promoting equality and diversity in the workplace. Ability to work collaboratively and manage legal issues. Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: Delivering legal guidance and representation on employment law issues. Providing supportive management for caseworker colleagues. Conducting legal research, drafting advice, claims, and other legal documents. Providing support to senior colleagues on more complex matters. Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including flexible working (including hybrid working) childcare and family support generous maternity/paternity leave 32 days leave and Christmas closure pension scheme employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. CVs will not be accepted. Please see the job description/person specification and follow the application process. PCS is working towards equal opportunities and is positive about disabled people. All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas Undertake training to complete the SQE or specialism in employment law Assist in legal research into past cases and documents Draft and prepare claims or other legal documents Assist in providing legal advice to SMT, NEC, members Keep up to date with new developments in employment legislation Assist in providing employment law briefings to PCS staff about changes in employment legislation Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics Assist with the development of the Unions policy objectives including the PCS planning process Assist with leadership in delivering the unions Legal and Employment Rights strategy Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas Manage people and resources in the Legal and Employment Rights Unit Provide advice to relevant committees including assisting in the preparation and presentation of reports Monitor and report on issues and initiatives as requested Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 2. People Management Manage work allocation and workflow, future planning and support for officer team/line manager Motivate and manage individuals and the team as a whole to provide a high standard of service Check work standards and maintain consistent quality of delegated tasks Seek to continuously improve the effectiveness and efficiency of the team Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training Proactively promote diversity in line with the wider PCS approach Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies Work effectively with lay officials Deputise for Line Manager when required 3. Communication Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements Draft complex communications including briefs and reports Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc As necessary, represent PCS and liaise with outside bodies 4. Casework Management Advise in the handling of personal casework Liaise with solicitors, internal and external bodies on the handling of personal casework Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc. Maintain and improve own knowledge of the developments in employment law and practice 5. Team Working Proactively promote team working Initiate, organise, lead and participate in team meetings as appropriate Maintain high levels of confidentiality of sensitive issues at all times Provide assistance to team members 6. Equality Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 7. General Participate and input information into PCS planning and budgeting processes At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values Take due and reasonable care of self and others in respect of health and safety at work Participate in appraisal, training and development systems Act in a manner that enhances the work of the PCS and its overall public image In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals . click apply for full job details

We currently have an opportunity for a Caseworker to join the multi-crime team in Wales on a part-time basis working 22.5 hours per week. This is a hybrid role with regular travel around Dyfed Powys required. What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave : An extra day off for your birthday. Pension Plan : 5% employer contribution. Enhanced Allowances : Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts : High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing : Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support : Employee assistance programme and wellbeing support. Inclusive Networks : Access to EDI networks and colleague cafes. Sustainable Travel : Cycle to work scheme and season ticket loans. Career Development : Ongoing training and support with opportunities for career progression. About the role As an Caseworker you will: deliver excellent services to both adults and children and young people who have been victims of crime through the direct provision of information, practical and emotional help from the point of crime and where appropriate, onwards throughout the criminal justice process. help people cope and recover from the effects of crime. act as a single point of contact, undertaking effective need and risk assessments. coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims. You will need: Previous experience delivering a service and working directly with service users in a statutory, voluntary or community work setting Previous experience of working with vulnerable adults and/or families To be able to work without direct supervision, prioritising work and managing competing demands The ability to complete needs and risk assessments To demonstrate empathy Please see attached Job Description and Person Specification for further details. About Us Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences. Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process. How to apply To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria. We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you! We are looking for a Specialist Prison & Probation Advocate Salary: £27,000 - £29,000 (pro rata) Location: HMP Bronzefield Hours: 21 hours per week Contract: Fixed Term until 31st March 2027 This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note : Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting. About us Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women s centres, and by working in close partnership with other agencies. Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. About the role: The Advance Prison Advocate will support sentenced women facing imminent release from custody, providing pre-release support; focused on Accommodation, Finance, debt & benefits, Family & significant others and Social inclusion. The Prison Advocate will develop a referral pathway with the Offender Management team within the prison, for women to access the service and will work in partnership with the existing service providers operating within the prison. You will co-design a person-centred support and action plan with women accessing support, enabling you to support them to address their needs and any risks in relation to the interventions identified above including providing through the gate support . The role will combine a casework- based approach, along with a signposting and advice service for the women in custody. You will have demonstrable experience and understanding of working with women in a challenging multi-agency environment, ideally working with prisoners and/or their families. You will build strong relationships with the Pre Release teams to ensure clients are able to maintain or access suitable accommodation, finance, benefits and debt, family and social inclusion support including negotiating terms on behalf of the women. Ensure that interventions are responsive to and meet the needs of women from diverse and minoritised backgrounds. This, together with referrals to wider partner organisations in the community, will ensure additional support needs are addressed post-release and continuity of support exists A car may be desirable for this role, though not essential About You: To be successful as the Advance Prison Advocate you will need the below experience and skills: Knowledge and experience of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system). The ability and experience as a caseworker delivering gender specific and trauma responsive interventions which support resettlement and rehabilitation of female adults in the criminal justice system whether in the community or in prisons. You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm. Knowledge and understanding of the requirements of managing a caseload including maintaining and updating records, remaining focused on action plan goals, and keeping to deadlines You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved. How to apply: Please apply with a copy of your CV and a cover letter through our website. Closing Date for Applications: 21st June 2026 Interviews will take place on a rolling basis Advance reserves the right to close the advert early, or on the appointment of a candidate. What we can offer you - Employee Benefits: 35-hour working week An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) Additional days off to celebrate International Women s Day, and for religious observance and moving home Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more Pension scheme Enhanced maternity/adoption provision Access to our Employee Assistance Programme Employee eye-care scheme Clinical supervision for front line staff and first line management roles Refer a Friend Scheme - £250 for each referral who passes probation Organisation wide away days One-week paid carers s leave Career development pathways Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs. Diversity, Inclusion and Equal Opportunities We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits. Safeguarding Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Specialist Resolution Caseworker (Complaints) Location: Remote Salary : £42,000 per annum Vacancy Type: Permanent, Full time Closing Date: 26 th June 2026 It matters. So they're bringing it closer to home. Their customers have told them they want them to better understand their needs at a local level, and to be more visible in the communities they serve. They've listened. That's why they're creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. They're also adapting how they handle complaints and looking for people who want to be part of delivering a better experience from the very first conversation. They need a Specialist Resolution Caseworker to take ownership of complex, high-risk complaints and drive them through to fair and effective resolution. This is a pivotal role within their Customer Resolution team. You'll manage complex cases, including Housing Ombudsman investigations, acting as a single point of contact for customers and working across the organisation to put things right. You won't just resolve issues. You'll help restore trust, influence service improvements, and ensure they learn from complaints. What you'll be doing You'll take the lead on some of their most sensitive and complex cases, ensuring customers are supported and issues are resolved with care and professionalism. In this role, you will: Lead investigations into complex and high-risk complaints, including Stage 1, Stage 2 and Housing Ombudsman cases Take full ownership of cases, driving them through to timely and effective resolution Act as a single point of contact for customers who need additional support during the complaints process Work closely with internal teams, contractors and partners to gather evidence and agree appropriate actions Make informed decisions on service failure, resolution actions and compensation in line with policy Communicate clearly and professionally with customers, keeping them informed throughout Maintain accurate records and ensure compliance with the Complaint Handling Code and regulatory standards Analyse complaint trends and share insight to support service improvement Contribute to a culture of learning, accountability and continuous improvement They're looking for: Significant experience in complaints handling within social housing Strong knowledge of the Housing Ombudsman Complaint Handling Code and Consumer Standards Understanding of housing services, including repairs and tenancy-related issues Experience managing complex cases and working with multiple stakeholders to reach resolution Confidence to challenge, influence and lead conversations across teams and partners Excellent communication skills, with the ability to handle sensitive situations Strong attention to detail and the ability to manage a varied caseload A collaborative approach and commitment to equality, diversity and inclusion Confidence using IT systems, including case management tools Why join them? At the organisation, their customer promise is "They are proud to make things personal; if it matters to their customers, it matters to them." This is a role where your work will make a real difference - not just in resolving individual cases, but in shaping how they improve their services for the future. If you're motivated by fairness, accountability and delivering better outcomes for customers, they'd love to hear from you. Appointment to this role will be subject to satisfactory references and proof of Right to Work in the UK. Discover the organisation The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join Their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows them to record and report on disability, mental health and wellbeing in the workplace to better support their colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. To Apply If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.

Role: Domestic Abuse Caseworker Based: Southall Rate: £15.50ph PAYE or £20ph umb Start Date: Immediately Duration: Temporary for 6-8 weeks (possible extension) Hours: Full-time 35 hours per week Monday Friday on site Our client is looking for two Caseworkers to provide short term case work Synopsis of duties: To provide trauma-informed information, advice, support, and advocacy services for victims of domestic abuse and other forms of gender-based violence, including forced marriage, rape and sexual abuse, so-called honour crimes, and related issues such as immigration, asylum, and No Recourse to Public Funds. To assist women to access support under various destitution schemes, including No Recourse to Public Fund. To promote social inclusion, encourage independence, and develop the personal resilience of women using the advocacy service. To ensure women are referred to external advice, information, and support agencies as appropriate, and encourage engagement with a range of services. To ensure the service user is at the heart of all service delivery and development. To liaise with relevant professionals and statutory agencies as necessary. To undertake Risk Assessments and participate in local Multi-Agency Risk Assessment Conferences (MARACs). To maintain case files and other records to the highest possible standard, as per guidelines. To adhere to policies and procedures and ensure awareness and integration of an equalities and human rights agenda in all areas of work. To ensure compliance with all legal and contractual reporting requirements in relation to service delivery. To provide verbal and written reports to Senior Managers, as necessary. To provide information for monitoring, evaluation, policy, research, and training purposes. To actively contribute to the organisation s cohesion, encouraging cross-team working and problem-solving approaches. To undertake any additional duties to contribute to the smooth running of the centre, services, projects, and campaigns. Essential Requirements: Experience working with victim-survivors of domestic abuse and VAWG Experience providing advice, advocacy, or casework to Black, minoritised, and migrant women across multiple channels in a fast-paced environment Experience of building and maintaining partnerships with other agencies. DBS dated within the last 12 months or on the update service Fluent in Urdu, Hindi or Punjabi Immediately available Supporting Futures Consulting acts as both an employer and an agency.

Specialist Children & Young People Support Location: Hertfordshire Police Headquarters Salary: £29,000 per annum Vacancy Type: Fixed term until August 31st 2027 Closing Date: 12th June 2026 Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user s ideology, helping them desist from crime and reach their true potential. Job Description Beacon Victim Care provides tailored support to help victims of crime cope, recover, and move forward. We are looking for a passionate and experienced Specialist Children and Young People Caseworker to deliver enhanced support to young victims of crime across the service. In this rewarding role, you will build trusted relationships with children and young people, providing practical and emotional support through a trauma-informed and person-centred approach. You will manage a caseload of medium and high-risk cases, complete assessments and support plans, and help young people understand their rights and the criminal justice process. You will also deliver awareness sessions, preventative interventions, and engaging activities within schools, youth settings, and community venues. Working collaboratively with partner agencies, you will help develop strong referral pathways and ensure safeguarding remains central to all practice. As a specialist practitioner, you will support colleagues through coaching, sharing best practice, and helping to develop creative approaches that improve outcomes for children and young people affected by crime. Qualifications GCSE English and Maths (minimum) Experience working with vulnerable children and young people Knowledge of safeguarding and risk management relating to CYP Experience delivering projects, interventions, or engagement activities for young people Excellent communication and relationship-building skills Ability to manage a caseload and maintain accurate records Strong partnership-working and organisational skills Desirable: Qualification relevant to working with children and young people Experience within victim services, youth work, or criminal justice settings If you require additional info, such as the full job description, company values, or a candidate pack, please click the link below. To Apply If you feel you are a suitable candidate and would like to work for Catch22, please click apply to be redirected to our website to complete your application.

We have a new and exciting opportunity within Victim Support to provide Domestic Abuse case management interventions across Cumbria, as part of the Drive Project we are recruiting a Case Manager to cover Westmorland & Furness area. Drive is an innovative national project that aims to improve the lives and safety of victims and children, by holding high-risk perpetrators to account click apply for full job details

Human Resources Caseworker Warrington Location: Warrington, WA1 (Office based). Salary: £20 per hour. Full-Time (37 hours). Contract: Initial one month contract. We are looking for an experienced HR Caseworker, ideally with knowledge of advising on NJC/School Teachers terms and conditions, to support a busy team. Ideally the candidates will have experience of supporting managers across the broad range of HR disciplines from absence management, conduct, grievance, capability, flexible working, pay and terms and conditions queries etc. The positions will provide temporary support to cover some sickness absence within the team from September which tends to be a busy time due to the return of schools from the summer break. With a full complement, we have a team of 6 HR Business Partners / Caseworkers who provide advice and guidance to managers across the council and also Headteachers through a number of contracts for service with schools. Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer. To discuss this vacancy or other vacancies in your area please contact Liam Heddle on (url removed)

Local authority in Staffordshire currently require a Disabled Facilities Grants Caseworker to join their health and wellbeing team for an initial period of three months. Purpose of the role: To provide advice, casework support and advocacy to elderly, vulnerable and disabled clients of the Disabled Facilities Grants service who wish to undertake adaptations to their homes. To verify applications for accuracy of information, compliance with the Housing Assistance Policies and Disabled Facilities Grants legislation and procedures. 37 hours per week Hybrid working 3 months initially with likely extension £30 - £35 an hour If you would like to discuss the role further please apply for the role or call Oliver at IEG on (phone number removed) .

A government department client is looking for a Building Inspector 3H to join them on a 6 month contract. This position will be remote. Job Summary: This post requires detailed knowledge of technical matters but also capacity to work within the broader policy and political context of Government. The post holder will work closely with other government departments and provide technical advice to support development of new policy which is both deliverable and technically sound. Candidates will be good communicators, able to present technical issues clearly and succinctly and to represent the BSR (Building Safety Regulator) with other departments, industry and standards making bodies. Contribute to the development and review of policy, technical standards, and guidance related to building control, building regulations and Duty holder compliance under the new regulatory regime. Provide expert advice to inform regulatory frameworks and operational guidance, particularly where building control processes interact with Gateway decisions, golden thread information, or occupation stage duties. Provide specialist building control expertise to MDTs convened for Gateway 2 applications, Safety Case Report assessments, and investigations and enforcement cases. Assist technical policy teams internally and externally as required at relevant meetings. Maintaining strong relationships with industry partners and stakeholders. Person Specification: Work as part of a team of professional specialists with responsibility for work related to building control and building regulations Assist Regulatory Leads and caseworkers in interpreting complex submissions in relation to compliance with building regulation, statutory processes and best practice in regulatio. Participate in MDT meetings, case validation discussion, and relevant regulatory panels, offering advice to support robust evidence-based decision making. Help identify and address procedural or technical failings in applications and advise on appropriate regulatory responses. Horizon scan changes and emerging issues within the built environment sector to keep BSR policy current, proportionate, and technically robust. Support the development of tools and resources to improve consistency in regulatory decision-making including validation templates and enforcement guidance. Contribute to learning across the BSR by producing guidance notes and helping shape training for operational colleagues and MDT participants. Qualifications: Professionally qualified building control professional, with demonstrable competence to work on higher-risk buildings and registered as a Class 3 Category H Registered Building Inspector. Full member of RICS, CABE,CIOB or equivalent.

HCC are currently looking for EHC Coordinators (SEN Caseworkers) 3 month contract with possible extension Inside IR35 Fully Remote Full time hours only PAYE - £235 Umbrella/ LTD - £307 Essentials Experience of working in similar role within an LA - 12 months minimum ideally longer to experience the whole cycle. Must be competent to talk about their previous caseloads and experience as well as the statutory process, 250+ caseloads experience Must have experience in tribunals and preparing packs etc. Must have experience carrying out 20 week assessment work Role Profile Manage the EHC needs assessment process for a set locality. The key contact and responsible for carrying out day to day casework, ensuring quality, consistency and the effective prioritisation of tasks for a set number of cases within a locality. Ensure that all processes and decisions are accurately recorded on the SEN data base and the casework file and that all relevant parties are informed Ensure that all children have their EHC plans reviewed annually and that, where required, transition plans are completed Knowledge and Experience A detailed understanding of and the ability to apply the requirements of the SEN statutory framework (Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN code of Practice) and Hampshire County Council's policies and procedures, including those for school A knowledge of the wider issues related to the provision of education services, the maintained school system and social Recommending improvements for processes and procedures that contribute to the efficient and effective running of the team/service. Advice and support parents through the EHC assessment Attending annual review meetings and case planning meetings, acting as the local education authority's representative. This requires a thorough knowledge of SEN and related matters acquired through training and The annual review meeting takes place in the school and is attended by the headteacher/SENCo, parents, educational psychologist and health/social services professionals. The purpose of the meeting is to consider the child's EHC Plan in the light of work and progress and to make recommendations about provision, placement and learning/behaviour objectives. for the next year. For more information please email Connect2Hampshire is a trading style of Hampshire & Kent Commercial Services LLP - A joint venture between Hampshire County Council & Commercial Services Kent Ltd. Connect2Hampshire is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Red Snapper Recruitment are recruiting for Detention Engagement Officers for a Government Department. Location: Yarlswood, Bedford Contract: 6 months Salary: 250 UMB / 184.19 PAYE per day Vetting: If you have SC or CTC this is beneficial. Shift: 7.4 hours shifts on a pattern between Mon - Fri 8am - 9pm, Sat/Sun 9am -5pm (1 in 3 weekend working both Saturday and Sunday expected) Responsibilities and Requirements: Conduct face-to-face engagements with those in detention as required by caseworkers and management, this includes an initial induction engagement, service of paperwork, follow up engagements, Modern Slavery and associated assessments and Asylum Screening interviews. Officers will also discuss the options that residents have, including initiating referrals to returns schemes and building return plans, as well as outlining the consequences of non-compliance. Feeding back to caseworkers providing details and insight into resident mindset and behaviour. Recording all interactions on HO IT systems in an accurate and timely manner. Identify indicators of vulnerability, ensuring that they are recorded and managed in-line with existing policy and instructions, attending case conference meetings (multi-disciplinary telecom and local strategy meetings), ACDT reviews, immigration surgeries and resident consultative committee meetings as required. Providing case updates to residents at their request and managing your own portfolio of residents and associated workflow. Flagging contract issues appropriately and in a timely manner to line manager or Compliance team. Actively contribute towards the compiling of management reports. Undertake general office administration duties as part of your role and to assist in the successful running of the Detention Engagement Team within the Centre. This includes managing resident arrival and departure lists, allocating all new arrivals to Engagement Officers, monitoring the inbox and e-faxes and dealing with telephone, personal and email queries, escalating as appropriate. Other ad hoc administrative duties as required. Due to the high volume of applications received, if you do not hear from us within 7 working days, I am afraid your application has been unsuccessful. RSR is a public safety & enterprise security recruitment specialist. We assist public safety employers find the right talent. We assist all employers when they want to source public safety and enterprise security skills and experience. Red Snapper Recruitment is a member of the Red Snapper Group. The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates. The Red Snapper Recruitment Group is an equal opportunities employer.

Home Office - Asylum Support Job Description Admin Officer - Safeguarding Caseworker Location: Leeds, LS4 2QB Full time hybrid 60% office 40% remote Hourly rate: £13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pmBrook Street in partnership with the Home Office has a fantastic opportunity to join their team as anAdmin Officer - Safeguarding Caseworker. List the duties/ responsibilities: This is a critical safeguarding role focused on protecting vulnerable individuals by managing complex safeguarding cases, including those involving suicide and self-harm, domestic abuse, female genital mutilation, and child protection concerns. The position requires sound judgment, emotional resilience, and understanding of safeguarding processes (training will be provided). You'll work closely with internal teams and some external partners such as the NHS, Police, and Social Services to ensure timely interventions and coordinated support. The role also involves triaging, prioritising and escalation of Safeguarding referrals to ensure timely intervention. It's ideal for someone passionate about making a tangible difference in people's lives while contributing to a high-performing, collaborative safeguarding environment. Key Responsibilities: Triage and prioritise safeguarding referrals such as suicide/self-harm, domestic abuse, pregnancy, FGM. Ensure child protection measures are followed per policy. Stakeholder Engagement Respond promptly to emails from stakeholders and partners. Liaise (were appropriate) with external agencies (e.g., NHS, Police, Social Services) to gather case information. Maintain strong communication to support collaborative safeguarding efforts. Team Collaboration & Leadership Attend team and Safeguarding Hub meetings. Identify and escalate opportunities for process improvement. Compliance & Development Ensure completion of mandatory learning. Capable of assessing cases and determining appropriate next steps, including escalation and referral. Communication Skills - Excellent written and verbal communication skills for engaging with stakeholders, partners, and internal teams. Organisational and Time Management Skills - Ability to manage a busy inbox, manage competing priorities, and respond promptly to emails and inquiries. Teamwork and Collaboration - Experience working within a team environment and participating in meetings. IT Literacy -Proficient in using email, Windows and Excel. Training & Development - Commitment to continuous professional development. Training: No annual leave during training period. 4 -5 weeks training will be provided Clearance level (to be applied for by Brook Street upon a successful application): DBS + CTC Role specific requirements: You must hold a valid passport and must have lived in the UK for longer than 3 years. Please note that period of 6 months or longer spent outside of the UK in the last 3 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest?and state the role that you are interested in.?We are?committed to engaging with you.? In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward? The Debt Advice Caseworker will provide an in person high-quality advice and casework service to the organisation s clients in debt and money management service. The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service. A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information. Working collaboratively with their team, management, external organisation s, and Head of Service. Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time. 3 x Qualified Caseworker roles available 1 x Trainee role About us Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023. CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust. We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022. As well as a competitive salary CAL also provides access to: 27 days annual leave plus bank holidays Hybrid Working Scheme Interest free travel loans Employee Assistance Programme Pension Scheme Cycle to Work Scheme Lifestyles Gym Membership (20% corporate discount) Enhanced maternity, paternity and adoption leave pay

Salary: £28,120.68 per annum. We are an accredited member of the Living Wage Foundation. Contract Type: Permanent, Full-time, 37.5 hours per week (Monday to Friday 9am-5pm) Location: Unseen s head office in Bristol with travel to Unseen s Accommodation Services and Outreach provision across the Southwest of England (Hybrid approach with some working from home days. A degree of flexibility will be required). Closing Date: midnight on 19 October 2025 Purpose of the role: This new role will play a key part in delivering Unseen s fundraising and communications strategy. We re looking for a passionate, creative communicator to help grow our supporter base and maximise income to support our work to end modern slavery. Working with service users (either in the community or within safehouses, depending on the need at appointment of the role) to identify support needs and creating a journey plan to lead them towards recovery and independence. Working alongside service users to help them complete the goals in their journey plan, ensuring they are aware of their rights and entitlements and advocating for them Identifying and managing risk with service users. Supporting staff and clients at safehouses if caseload is based at the safehouses. Managing own caseload of service users, ensuring all administrative work is clear, accurate and up to date. To apply: Please complete the application form attached. This includes a personal statement of 500 words outlining your suitability for the role, and; Please send a copy of your CV to org with reference to the job title. The deadline for applications Sunday 19th October. Interviews will likely be held around the week of the 27th October. We reserve the right to close the vacancy early if we receive the requisite number of applications. For this reason, we encourage interested candidates to apply early. As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community. Any questions, please contact org