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Job Role - Head of Heat Network Management Salary - Competitive + Benefits Location - London - Hybrid Job Type - Permanent Reports To - Director of Portfolio & Growth This is not a routine compliance role. It is a chance to build the governance infrastructure that will define how one of the UK's largest property managers meets the demands of a rapidly evolving regulatory landscape. About the Company FirstPort is the UK's leading residential property management business, managing thousands of developments across England, Scotland, and Wales. A TPI-accredited, Property Ombudsman-registered company, FirstPort serves close to a million residents and works with developers, freeholders, RMCs, and RTMs to deliver consistently excellent property management. Across its portfolio of 100+ residential and mixed-use heat networks, FirstPort is making a significant investment in energy governance and compliance in response to the Energy Act and the emergence of Ofgem as the active regulator for the sector. The Role Reporting to the Director of Portfolio and Growth, the Head of Heat Network Management will own the full compliance, governance, metering, billing, and customer protection agenda across FirstPort's entire heat network portfolio. This is a senior, high-profile role that combines deep regulatory expertise with hands-on leadership of a specialist multi-disciplinary team spanning technical staff, accountants, and customer service representatives. The successful candidate will act as the organisation's primary interface with Ofgem, take formal accountability for compliance sign-off, and build the frameworks and controls that give senior leadership and the Board confidence in the organisation's regulatory position. Alongside managing current obligations, the role carries a clear mandate to drive data quality improvement, develop metering strategy, and position the function as a centre of excellence, and in time, a value-generating part of the business. Key Responsibilities Regulatory Leadership & Policy Lead the interpretation and implementation of heat network regulation, translating legal and policy requirements into robust internal frameworks aligned with leasehold obligations Track legislative and regulatory developments proactively, adapting internal policy, procedures, and team training in response to changes as they emerge Provide expert input into the organisation's broader strategic response to the Energy Act, leasehold reform, and related regulatory developments Regulatory Leadership & Policy Act as the organisation's lead interface with Ofgem, ensuring accurate, timely, and transparent regulatory reporting and full readiness for audit and inspection Build and maintain effective working relationships with Ofgem and other relevant regulatory and industry bodies, positioning FirstPort as a credible and well-governed operator Compliance Assurance & Risk Provide oversight and formal assurance that all heat network activities meet regulatory requirements, identifying and mitigating compliance, financial, and reputational risk across the portfolio Establish governance structures and reporting frameworks that give senior leadership and the Board clear, timely visibility of compliance status, risk exposure, and portfolio performance Metering, Billing & Data Governance Set and oversee the strategy and controls for metering, billing, and data management to ensure accuracy, integrity, and full regulatory compliance across the portfolio Drive improvements in data quality and management systems to meet current and emerging regulatory requirements, with a credible roadmap toward smart metering and buildings capability Ensure billing governance, reconciliation, and data validation processes are robust, well-documented, and consistently applied Debt & Financial Governance Ensure debt management practices across the heat network portfolio are fair, compliant, and effectively governed, balancing financial performance with resident protection Maintain strong analytical oversight of debt data, arrears trends, and financial risk, providing timely recommendations to senior leadership Leadership & Team Development Lead, develop, and align a specialist multi-disciplinary team including technical specialists, accountants, and customer service representatives, fostering a culture of accountability, transparency, and continuous improvement Build cross-functional capability across the team, ensuring colleagues understand regulatory obligations and the standards expected of them in day-to-day delivery Customer Protection & Experience Embed customer protection, transparency, and fairness into all aspects of heat network delivery, ensuring positive resident outcomes and full compliance with consumer protection obligations Ensure the team responds effectively to customer concerns and escalations, maintaining the standards expected of a regulated operator Supply Chain Oversight Monitor site-specific plant maintenance across the heat network portfolio, ensuring supply chain performance is effectively managed, works are appropriately scoped, and maintenance proposals represent fair value and sound technical justification Person Specification - Essential Strong, working knowledge of heat network regulation and energy compliance frameworks, including the Energy Act and emerging Ofgem requirements Significant experience in metering and billing operations within a regulated environment, with demonstrated oversight of billing governance, reconciliation, and data validation Proven experience engaging with Ofgem or equivalent regulatory bodies, including formal reporting, audit preparation, and compliance assurance Experience designing and implementing compliance frameworks, translating regulatory requirements into operational policy and controls Demonstrable experience supporting or overseeing debt management strategies in a customer-facing, regulated context Senior leadership and line management experience, with the ability to lead multi-disciplinary teams and build cross-functional capability Strong analytical capability with the ability to interpret complex data, identify risk, and present clear findings to senior stakeholders Excellent communication skills, comfortable engaging with regulators, executive leadership, residents, and operational teams Person Specification - Desirable Experience working within a large-scale residential property management or housing business Familiarity with leasehold legislation, property deed requirements, and the obligations of property managers in relation to heat network delivery Experience developing or overseeing smart metering strategy or a smart buildings platform implementation Exposure to a PE-backed or high-growth business environment Experience contributing to regulatory consultations or industry working groups Key Competencies Regulatory authority: the ability to represent FirstPort confidently with Ofgem, industry bodies, and executive stakeholders, with the credibility that comes from genuine expertise Governance-led thinking: a natural instinct to build structures, frameworks, and controls that deliver consistent, auditable outcomes rather than managing compliance reactively Clarity under complexity: the ability to translate fast-changing legislation into clear, actionable internal policy without unnecessary delay or over-complication Commercial awareness: an understanding of how compliance and financial performance interact, and how the function can add value beyond pure risk mitigation Collaborative leadership: a leader who brings people with them and builds effective working relationships across technical, financial, and operational functions Resilience and agility: the confidence to operate in a fast-changing regulatory environment, hold firm on standards when it matters, and adapt quickly when the rules change What FirstPort Offers Competitive base salary, dependent on experience Private medical insurance and life assurance Pension with matched employer contributions Accredited CPD and professional development support Employee wellbeing and discount programme including discounted gym membership Extended maternity and paternity provisions Board-level visibility and genuine career development prospects The opportunity to build and lead a compliance function with real scope and strategic significance Recruitment Disclaimer This vacancy is being managed exclusively by Dan Rodgers at Joshua Robert as part of a retained search assignment. All applications and expressions of interest submitted in response to this advert will be forwarded directly to Dan Rodgers for review and management as part of the recruitment process. Direct approaches or applications to the client organisation may be redirected to Joshua Robert. By submitting your application, you acknowledge that your details may be shared with Dan Rodgers and the Joshua Robert Recruitment Team for the purposes of this recruitment process and in accordance with applicable data protection regulations.

Senior SASE / Network Security Consultant Location: UK (Remote) Contract: Long-Term Contract We are currently looking for an experienced Senior SASE / Network Security Consultant to support large-scale enterprise Prisma Access and SASE transformation programmes. This is a hands-on, customer-facing delivery role focused on implementation, migration, optimisation, and ongoing operational ownership across complex enterprise environments. You will work closely with technical teams, stakeholders, architects, and project delivery teams to ensure secure, scalable, and high-performing solutions are successfully delivered and maintained. This is not a presales or strategy-only position. We are looking for someone who enjoys being technically involved, solving problems, leading delivery activities, and working directly within enterprise customer environments. Key Responsibilities Deliver Prisma Access and SASE solutions across enterprise environments Support end-to-end implementation, migration, optimisation, and operational activities Act as a key technical contact within customer engagements Participate in workshops, requirements gathering, and technical design sessions Produce and maintain: High-Level Designs (HLDs) Low-Level Designs (LLDs) Migration plans Operational and implementation documentation Support migrations from: Legacy VPN solutions MPLS environments On-prem firewall estates Troubleshoot complex network and security issues Work closely with project managers, architects, consultants, and customer teams Provide technical guidance, operational support, and knowledge transfer Contribute to improving delivery standards and best practices across projects Required Experience Strong hands-on Prisma Access experience within enterprise environments Strong understanding of: SASE / SSE architectures Enterprise networking Routing and VPN technologies Firewall technologies Zero Trust access models Identity integration such as Entra ID / Azure AD / Okta Experience delivering within customer-facing consulting, engineering, or professional services environments Comfortable working directly with enterprise stakeholders and technical teams Strong documentation capability including HLDs and LLDs Experience supporting large migration and transformation programmes

Our client is a leading provider of technical tax information, commentary, research tools and professional learning solutions used by accountancy firms, advisers and tax professionals across the UK! As part of continued growth, they are seeking an experienced Content Manager to lead a specialist content team responsible for delivering high-quality tax commentary, practical guidance, online tools and learning resources. This is a leadership opportunity for a tax professional with strong editorial, content management and people leadership experience who enjoys driving quality, innovation and continuous improvement. Reporting into senior leadership, you will take ownership of content quality, production processes and team performance while helping shape the future direction of market-leading tax resources. You will work closely with product and commercial teams to enhance customer value, improve content delivery processes and identify opportunities for innovation. While this role includes some hands-on content creation, its primary focus is strategic leadership, team management and content excellence. Day to Day Lead and manage a team of tax content specialists and writers. Implement and oversee quality assurance processes across publications, tools and learning resources. Work closely with Product Management to identify and deliver product improvements. Manage content workflows, resource planning and content allocation. Develop new content formats and innovative approaches to content delivery. Monitor market developments, legislative changes and industry trends. Track competitor activity and identify opportunities for differentiation. Act as the primary content contact for internal stakeholders across the business. Support sales and marketing teams with technical expertise and promotional activity. Deliver webinars, thought leadership content and other customer-facing presentations. Build and maintain relationships with key external stakeholders and industry contacts. Lead special projects and drive continuous improvement initiatives. Manage budgets and ensure effective allocation of resources. YOU? Strong tax technical knowledge and subject matter expertise. Experience managing editorial, technical content or knowledge-based teams. A proven track record of leadership and people management. Excellent written and verbal communication skills. Commercial awareness and understanding of the professional services market. Experience improving processes and driving operational efficiencies. An interest in technology and how it can enhance content creation and delivery. Strong problem-solving, organisational and stakeholder management skills. This is an opportunity to join an established market leader with a long-standing reputation for providing trusted tax resources to some of the UK's most recognised accountancy and advisory organisations, as well as practices of all sizes. You'll be joining a highly collaborative, ambitious and supportive team environment where quality, expertise and innovation are genuinely valued. The organisation is committed to professional development and provides ongoing training, coaching and career progression opportunities. If you're looking for a role where you can combine tax expertise, content leadership and strategic influence, we'd be delighted to hear from you! 51761CC INDLON The Portfolio Group are acting on behalf of our client in recruiting for this position.

Management Accountant Location : Hybrid role, Office based Southampton. Salary : £65,000 £90,000 per annum, DOE + Excellent Benefits! Contract : Full-time, permanent At DEKRA, safety isn t just what we do it s who we are. Part of a global network of 49,000+ professionals across more than 60 countries, we help organisations in high-hazard and safety-critical industries prevent incidents, protect people and strengthen organisational safety and reliability. We are now looking for our next Management Accountant to play a pivotal role in supporting DEKRA in the UK. A day in a life and the impact you ll make DEKRA is seeking an experienced Management Accountant to play a pivotal role within our UK Finance function. This is a senior, business-facing position where you will act as a finance business partner, providing insight, leadership, and robust financial control to support performance, profitability, and growth. You will take ownership of monthly management reporting, budgeting and forecasting, audit liaison, and team leadership, while working closely with senior stakeholders across the business. This role suits a fully qualified accountant who enjoys combining technical excellence with people leadership and commercial influence. What you ll do Lead the finance team to consistently meet internal and external reporting deadlines Produce accurate monthly management accounts with insightful variance analysis and commentary Lead month-end and year-end close, including journals, balance sheet reconciliations, and fixed asset control Ensure all group reporting and intercompany deadlines are met Prepare cash flow forecasts and support financial planning Act as a finance business partner to P&L owners, providing timely and meaningful financial insight Attend and contribute to Business Manager P&L review meetings Analyse financial and non-financial data to support decision-making, profitability, and growth Lead the annual budget and periodic forecasting cycles Own the annual audit process and act as the key liaison with external auditors Ensure statutory accounts are prepared and filed in line with deadlines Manage and develop a small finance team (Accounts Receivable and Accounts Payable) Review and improve accounting processes, controls, and efficiencies Ensure adherence to accounting policies and governance standards Provide technical accounting guidance where required Act as an active member of the Senior Leadership Team Work collaboratively across departments to drive continuous improvement Champion DEKRA s values, behaviours, and safety culture What you bring Essential Fully qualified accountant (ACCA / CIMA / ACA) Minimum of 2 years post-qualification experience Proven experience managing and developing a team Strong working knowledge of SAP Solid understanding of core accounting principles, particularly revenue accounting Confident communicator able to influence both finance and non-finance stakeholders Proactive, resilient, and solutions-focused approach Desirable Experience in a multi-entity or group reporting environment Background in business partnering within a complex organisation Why join DEKRA At DEKRA, our people live our values every day: Safety first always Integrity acting ethically and transparently Customer focus delivering value and trust Entrepreneurship taking ownership and creating opportunity Team spirit collaboration, respect, and shared success You ll join a global organisation with strong leadership, a supportive culture, and the opportunity to make a genuine impact at both operational and strategic levels. If you re a commercially minded Management Accountant looking for a senior, influential role with flexibility and scope to lead, we d love to hear from you. Apply today and help shape the future of DEKRA UK. No agencies please. At DEKRA we value your unique experiences, perspectives, and backgrounds. We are committed to an inclusive workplace for all team members.

Business Development Executive Food Manufacturing - B2B Commercial Growth - Customer Development Berkshire / Hybrid Working c 45-50,000 + Car Allowance + Bonus + Exceptional Long-Term Opportunity A highly respected and commercially ambitious UK food manufacturing business is seeking an exceptional Business Development Executive to help drive the next phase of growth across its evolving B2B commercial function. This is a rare opportunity to join a well-established manufacturing organisation supplying into complex food manufacturing environments and to play a genuinely influential role in developing new customer relationships, identifying growth opportunities and strengthening long-term commercial partnerships across the sector. Importantly, this is not a traditional account management role it is a new business development role. The organisation already possesses strong manufacturing capability, established customer relationships, respected operational infrastructure and significant technical expertise. What it is now looking to strengthen is its proactive commercial growth capability, somebody capable of identifying opportunities, understanding customer challenges, developing relationships and helping convert prospects into profitable long-term partnerships. The role has been specifically created to bring greater external focus, customer development, market intelligence and new business capability into an evolving B2B commercial function. For the right individual, this represents an exceptional opportunity to gain broad commercial exposure within a collaborative and fast-paced food manufacturing environment whilst building a long-term career within a commercially ambitious business. The Opportunity Operating within the B2B commercial team, you will focus on identifying and developing new commercial opportunities, building relationships with prospective manufacturing and food service customers, understanding market gaps and customer challenges, supporting commercially compelling proposals and helping convert opportunities into profitable long-term business relationships. You will work closely across Commercial, NPD, Technical, Finance, Purchasing, Planning and Operations to ensure opportunities are commercially viable, operationally deliverable and strategically aligned. This is a highly cross-functional commercial role requiring somebody who enjoys understanding how manufacturing businesses operate, where commercial opportunities exist and how long-term customer relationships are developed. You will spend significant time externally engaging with customers and prospects, understanding their businesses, identifying opportunities and developing strong commercial relationships across the market. The role combines elements of business development, customer engagement, commercial analysis, onboarding support, market insight generation, strategic relationship building and customer growth development. This opportunity would suit somebody who enjoys being externally visible, commercially curious and proactive in identifying opportunities rather than operating purely within a reactive or heavily account-administration-led environment. The Type Of Individual Likely To Succeed The successful individual is likely to be ambitious, commercially curious and motivated by the idea of building long-term customer relationships within a complex manufacturing environment. You will enjoy understanding how businesses operate, identifying gaps and opportunities, asking intelligent commercial questions and developing relationships across multiple stakeholders. This role is unlikely to suit somebody who prefers purely desk-based account administration or heavily process-led commercial support work. Instead, the organisation is looking for somebody who enjoys engaging customers directly, is comfortable operating externally, demonstrates strong commercial instinct and naturally builds credibility and trust with others. The business is particularly interested in individuals who combine energy, resilience, commercial curiosity, relationship-building capability, strong organisational skills and genuine ambition to develop their commercial career further. Equally important will be the ability to work collaboratively across functions including NPD, Technical, Finance, Operations and Planning. This is a role sitting at the intersection of customer development and operational delivery, meaning strong internal collaboration is just as important as external commercial capability. Background & Experience We are particularly interested in speaking with individuals currently operating within food manufacturing, ingredients, flavourings, seasonings, beverage manufacturing, foodservice manufacturing, B2B FMCG or wider manufacturing-led commercial environments. You may currently be working as a Commercial Executive, Sales Executive, Customer Executive, Business Development Executive, Customer Development Executive, Junior Commercial Manager or within another commercially customer-facing environment. Experience engaging with or selling into manufacturing customers would be highly advantageous, particularly within complex food manufacturing or B2B environments. Candidates with exposure to customer development, commercial proposals, manufacturing relationships, NPD collaboration, margin-focused commercial thinking and consultative customer engagement are likely to be particularly well suited. Academic & Development Background The organisation is particularly interested in individuals who have built strong commercial foundations early in their career. This may include degree education, formal commercial graduate training schemes, structured FMCG commercial development programmes or broader customer-facing commercial training within manufacturing-led businesses. The successful individual is likely to demonstrate strong commercial acumen, excellent numeracy including expertise in Excel an analytical capability and the intellectual curiosity to understand both the commercial and operational drivers behind customer relationships. Exposure to areas such as negotiation, customer presentations, commercial analysis, product portfolio management, project coordination or broader commercial planning would all be viewed positively. Why This Opportunity Stands Out This opportunity offers the chance to join a business that combines genuine manufacturing capability, established customer relationships, operational agility, collaborative leadership and strong long-term commercial ambition. Unlike larger corporate environments, this role offers broad commercial exposure, visibility across the organisation, close collaboration with senior stakeholders and the opportunity to make a genuine impact within an evolving B2B function. The organisation is looking for somebody capable of growing with the role over time and sees this as an important long-term commercial hire rather than simply a short-term vacancy fill. As the B2B channel continues to evolve, there is genuine opportunity for increased exposure, responsibility and long-term career development.

Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.

Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation and knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server / Active Directory Cisco Meraki Endpoint Manager / Intune MFA / Security tooling SIEM / EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation role within an MSP environment Strong Microsoft technology experience Excellent communication and customer-facing skills Someone proactive, organised and calm under pressure Ability to prioritise multiple issues effectively Commercial awareness and a customer-first mindset A team player who enjoys mentoring and improving service standards Someone ambitious who wants to continue developing their career Why Join? Award-winning MSP and Microsoft Solutions Partner Strong technical and collaborative culture Weekly formal training and paid certifications Hybrid working Exposure to modern cloud, security and AI technologies Clear progression opportunities Friendly, highly experienced engineering team If you're an experienced MSP Support Engineer looking for a role where you can build credibility, influence service delivery and progress your career beyond traditional support, we'd love to hear from you.

Job title: Senior Product Manager Location: Location (hybrid) Contract Own the end-to-end product management of International Online D2C channel - driving the customer experience, conversion, and revenue growth across European, North American, and APAC markets. Translate international customer needs and commercial objectives into a prioritised roadmap spanning three core investment areas: online experience optimisation (closing the conversion gap with UK), post-purchase and local fulfilment (enabling faster delivery via ZEOS and regional distribution), and platform performance (improving site speed, SEO visibility, and determining the long-term platform strategy). Coordinate across a complex dependency landscape - including Global-E, Salesforce Commerce Cloud, and UK platform teams - while partnering closely with UX, Technology, and International commercial stakeholders to balance speed-to-market with technical sustainability. Act as the voice of the international customer: use data, competitive benchmarking, and experimentation to continuously prioritise what drives the most customer and business value, managing trade-offs across markets, categories, and fulfilment models. Champion product-led ways of working - with innovation, experimentation, and collaboration at the heart of the approach. Key accountabilities and measures Ability to interpret customer / market / technology trends and to share views more widely on how they will affect the business and their product space Benchmark against competitors over time and demonstrate they are creating a competitive advantage within the products they work on Facilitate ideation across your stakeholders Create product visions and roadmaps across your focus area and that of other teams in the business to execute Construct in-depth business cases, tailored to meet the needs of stakeholders and the business Manage a roadmap end-to-end that include tech, operations and customer facing elements. Manage dependencies and risks across multiple teams. Regularly present to wider teams and stakeholders, effective at getting stakeholders to fully understand the value of requests and therefore help prioritising their work Think ahead and anticipate requests from stakeholders, get ahead of these by delivering enablers ahead of schedule Contribute to each quarterly prioritisation process and create a hi-level product roadmap, presenting it to wider teams and stakeholders on a regular basis Demonstrate a good level of understanding of the full technology stack and understand how your product interacts with all areas of the business Conduct complex analysis tasks, strategy analysis and benefits realisation using a variety of tools and techniques to suit the complexity and audience Identify risks, issues and opportunities of significant strategic and tactical impact to the business and drives successful business outcomes Capable of leading a team(s) with multiple capabilities to deliver complex customer facing products. Demonstrate the ability to make the right trade-offs in order to deliver products that exceeds customer's expectations and delivers business value You ensure effective objectives and key results are set for all new features Develop clear and compelling value propositions, working with stakeholders to align and agree Lead the process of identifying a variety of possible features / solutions to that address the problem and best reinforce the value proposition Effectively deliver agile product responsibilities in all heartbeat sessions Work with the scrum master to inspect and adapt the teams working practices to suit the product lifecycle optimising value delivery Lead the development of user stories, the development backlog and sprint plan Manage the UAT for your features and prioritise the issues ahead of feature release Identify and use the best analysis methods for your projects. Using deeper dive analysis to proactively identify areas of improvement whether these are quick wins Vs longer term You report on progress against new feature objectives and key results to key stakeholders, communicating decisions/recommendations to optimise or stop new features As a lean and Agile expert; promote new ideas in the team, encourage and facilitate agile working Support members of the team in learning and practising new approaches to internal process and attend heartbeat sessions to provide feedback on what is working and what could be improved Key skills Over 5 years' experience in product management, demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimisation Extensive experience and passion for the relevant product area and a deep understanding of the customer Excellent technical capability Experience of managing successful delivery in an Agile software environment to deliver customer-led outcomes Excellent communication skills and strong experience in dealing with business stakeholders - relatability to non-technical business users and technical resources Strong line management skills Experience of managing teams located near and offshore Experience of Digital Retail Product Management helpful, but not essential Excellent requirements / competitive analysis skills, pricing and financial planning You are a connector, bringing people together you help make improvements even in areas you do not own. You have the ability to strongly influence decisions you don't own. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Service Delivery Manager - Defence / Cyber Security Nottingham / Hybrid 65,000 - 75,000 + Excellent Benefits Applause IT are recruiting for a Service Delivery Manager to join a specialist technology organisation delivering secure projects and services across defence, cyber security and government sectors. This is a customer-facing delivery role focused on managing the successful delivery of complex technical programmes and services within highly secure environments. The successful candidate will take ownership of customer relationships, project delivery, governance, risk management and service quality across a portfolio of secure programmes. The role would suit an experienced Service Delivery Manager, Technical Delivery Manager or Project Delivery professional with previous experience working within MOD, defence, cyber security or secure government environments. The Role Manage the successful delivery of secure customer projects and services Build and maintain strong customer and stakeholder relationships Drive service delivery, governance and reporting across multiple programmes Manage project scope, schedules, risks, budgets and resources Coordinate internal technical teams, third-party suppliers and customer stakeholders Support delivery within Secure by Design and security-focused environments Provide regular delivery updates to customers and senior stakeholders Identify and mitigate delivery risks and issues proactively Support continuous improvement across service delivery and operational processes Assist with customer engagement and pre-sales support activities Skills & Experience Required Previous experience within a Service Delivery Manager, Delivery Manager or Technical Project Management role Experience delivering services or projects within MOD, defence, government or secure environments Strong customer-facing stakeholder management experience Experience managing technical or software delivery teams Strong understanding of governance, risk management and service delivery processes Experience working within Agile and Waterfall delivery environments Commercial awareness and experience managing customer expectations Strong communication and organisational skills Experience using project management and collaboration tools including Office 365 and Atlassian products SC Clearance or eligibility to obtain clearance highly desirable Desirable Experience Defence technology or cyber security sector experience Experience working with prime contractors or government customers Secure-by-Design or security-focused delivery experience PRINCE2, Agile, ITIL or similar certifications This is an excellent opportunity to join a growing specialist technology organisation delivering impactful secure programmes across defence and government sectors. If this role sounds like a strong fit for your background, click APPLY NOW for immediate consideration. Service Delivery Manager - Defence / Cyber Security - Nottingham / Hybrid / Location Independent - 65,000 - 75,000 + Excellent Benefits

Senior Power Systems Engineer Space / Aerospace Guildford Hybrid An exciting opportunity to make a difference within the industry delivering highly innovative power solutions for spacecraft missions. This role involves responsibility for undertaking the design, analysis, development, verification and delivery of power system and energy conversion solutions into different missions, including power subsystem lead responsibility for those missions. This key role will often sit within the core team of a satellite mission interacting with other technical leads across multiple disciplines to generate the technical solutions for innovative projects. Key Tasks Primary role will be the Power Subsystem Lead and Work Package Managers in Space Projects, including design, analysis, development, verification, and delivery of the power subsystem/modules. Typical duties include: Act as Power Subsystem Lead and Work Package Manager in Space Projects Ownership of the power subsystem and all aspects feeding into and out of it Identification and flow-down of spacecraft system requirements to the spacecraft power system Delivery of a power system solution that meets these requirements in line with defined company processes Management and verification of these requirements System / subsystem level interfacing and trade-offs Management of technical solutions, supporting other design engineers where required. Management and delivery of satellite power systems work packages including budget, schedule, planning, risk management and interactions with project managers Interface with internal and external customers Authoring of technical documents (including interface level FMEA, development/test/verification plans, test procedures and technical descriptions) Minor updates to circuit designs (changing obsolete parts, incremental performance improvements, ECN generations, etc) Support product development and new designs for future missions. Providing input into bids for future contracts. Previous Experience At least 3 years proven Power System Engineering experience in a systems / power electronics role, ideally in the Space or Aerospace Industries. In-depth understanding of analogue and power electronics analysis, design, build, and test in a system/subsystem design Familiarity with typical Power System Equipment in a spacecraft including: Battery Charge/Discharge Regulators, Power Distribution Modules, Relay/Activation Modules, Drive Electronics for motors/mechanism, DC-DC converters (range from 5W-3kW), Heater Control Boards, Batteries and Solar Panels Hands-on design and manufacturing experience and fault-finding during development of power electronics/analogue products Good presentation and discussion skills of technical material to/with a technical audience Recent experience with schematic capture and simulation software (e.g. MentorGraphics, OrCAD PSPICE, etc.) Benefits Highly competitive Salary dependent on experience Flexible working policies 32 days annual leave + BH Annual Company Bonus Scheme Up to 8% employer pension contribution Life Assurance (6X salary) Private Health Care Enhanced Maternity & Paternity leave Multiple Discount, Memberships schemes

Support Technician Are you passionate about Audio-Visual technology and providing exceptional support? Our client is seeking an enthusiastic and skilled AV Support Technician to join their dynamic team! If you have hands-on technical experience in AV support and a knack for problem-solving, we want to hear from you! Position Overview: As an AV Support Technician, you will play a vital role in ensuring the seamless operation of teaching spaces and departmental meeting rooms. This is a fantastic opportunity for someone with a strong AV background to contribute to a fast-paced and engaging environment! Key Details: Role: AV Support Technician Contract Type: Temporary (3 months) Start Date: Week commencing 1st June 2026 Location: On-site at our client's organisation Working Hours: Monday to Friday, 10:00 - 18:00 Hourly Rate: 17.60 What You'll Do: Provide 1st line AV support for teaching spaces and departmental meeting rooms. Respond to AV incidents and service requests promptly. Offer phone and email support to staff, ensuring clear communication. Log and resolve incidents using Service Now . Collaborate with senior technical teams for escalations when necessary. Maintain operational cover across the campus for smooth functioning. What We're Looking For: Hands-on technical AV support experience in a busy, user-facing environment (higher education preferred). Strong troubleshooting skills for AV hardware and software issues. Excellent customer service skills and clear written communication abilities, especially with users who may have limited AV knowledge. A systematic approach to problem-solving and the ability to work effectively within a team. Accurate record-keeping and incident logging skills. Reliable timekeeping and punctuality to cover scheduled teaching effectively. Recent references highlighting your AV support and customer-facing experience. Why Join Us? This role is perfect for someone who thrives in a collaborative environment and is eager to make an impact. You'll be part of a friendly and supportive team while gaining valuable experience in AV support! Application Process: To apply, please submit your CV along with your hourly rate expectations. We encourage candidates who can provide suitable recent references to apply. Our client's Teaching Side Support Manager, will review applications and arrange phone interviews with shortlisted candidates. Notice Period: Candidates with up to one week's notice may still be considered. During the assignment, a reciprocal notice period of one to two weeks will be preferred. Don't miss out on this exciting opportunity to advance your career in AV support! Apply today and be part of a vibrant team dedicated to enhancing the teaching experience! Join us in creating unforgettable learning environments! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Proclaim Developer Location: Sharston, M22 4SN Salary : £40,000 - £50,000 per annum, dependent on experience Job type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 64 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 8,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business. About the Role: Express is currently looking to appoint a Proclaim Developer, who will be responsible for the design, development, and day to day administration of the Proclaim case management system. The role will be working with our Development Manager, and seven other developers and where necessary third parties, in particular Access Legal Systems to ensure that all identified improvements to the system can be integrated efficiently and with minimal impact to end users. In addition to development, the role will encompass the day-to-day administration of the Proclaim system including template maintenance, user configuration, task server administration and report design and execution. The role will require co-operation with the general IT department and Operations department. Person Specification: Essential: General understanding of common database programming and query languages. Excellent analytical and problem-solving skills. Effective communication skills allowing reporting on a non-technical level of work in progress to senior stakeholders. Ability to clearly document and evidence planned changes using project and workflow documentation and retain current configurations for recovery purposes. Excellent organisation and time management skills. Must understand the concept of internal customers and ensure that internal stakeholders remain confident in the ability of Proclaim to suit the business. Strong negotiation skills and the capability to deal firmly with external companies to manage projects and maintenance effectively. Desired: Up to and including Proclaim Technical Level 4 training attended or ability to demonstrate equivalent practical experience including: A minimum of 5 years' experience in a similar Proclaim development role. Creating new case types, database fields and correspondents. Screen design and intelligence. Using maths fields and tests to perform specific functions. Workflow maintenance including creation of linked actions, forms, secure documents, and master documents. Advanced Report training or equivalent practical experience of designing, amending and scheduling reports. Understanding of design and execution of SQL queries. Experience of designing and using auto routines. Import/Export routines. Task server configuration, scheduling, and troubleshooting. Familiarity with Proclaim v3.5 and its additional features. Experience of design and execution of Macros. Knowledge of Proclaim Accounts system and Sage accounting software. Experience of Personal Injury, Clinical Negligence, Medical Agency, and Costs Case types. Knowledge of SQL or similar database languages and ASP, PHP or similar for Web interfacing. HTML knowledge. Understanding of web services and multi-platform system interactions. Knowledge of Proclaim MI Warehouse Understanding of Proclaim A2A integration and maintenance. Experience of creating and maintaining Proclaim Secure Docs. A practical knowledge of Windows based networks including Active Directory and Exchange. Salary & Hours: Salary of £40,000 - £50,000, dependent on experience Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday. It may on occasion be necessary to perform maintenance outside of core hours and therefore a flexible approach is required. Benefits: - Hybrid working - Remote or hybrid working available - 23 days of holiday - Rising to 26 days, plus bank/public holidays. - Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement. - Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme. - Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more. - Work Life / Balance - Active social committee with generous departmental and firm-wide social budget. Recruitment Process: Interviews will be conducted by MS Teams and will include scenario-based questioning. Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of; Proclaim Developer, Case Management Developer, Law, Web Developer, Web Designer SQL Queries, Proclaim Accounts may also be considered for this role.

Education for Industry Group Part-Time: 0.4FTE, 2 Days - 14.8 hours per week Working Pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate. Permanent LCBT Academy: 3-5 Fashion Street, London, E1 6PX and FRA Academy: Electra House - London, Moorgate EC2M 6SE About EFI Group EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry-led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence. About the role We are seeking a proactive and customer-focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy. Working closely with the IT Service Desk Manager, you will coordinate the day-to-day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively. This is an excellent opportunity for an experienced IT professional who enjoys problem-solving, team coordination, and delivering a first-class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students. About you Qualifications: Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics. ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable. Experience: Demonstrable experience in a service desk or IT support role, including customer-facing support delivered in person, by telephone, and via email. Expertise: Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams. Skills: Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives. Values: Collaborative team player committed to delivering an excellent user experience. If you feel your skills and experience would fit well within our team and you meet many, but not all of our listed qualifications for this role, please apply or get in touch with our Recruitment Team to discuss further. Why The EFI? We foster a culture where our team members can lean on each other, recognise each other, and celebrate together! At EFI, we prioritise your growth and wellbeing with a range of fantastic benefits, including: Funded Professional Qualifications: Support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD. Generous and Flexible Leave Options: A range of enhanced leave options, including birthday and celebration leave. Market-Leading Family-Friendly Pay: Including six months of fully paid maternity, adoption, and shared parental leave. Monthly Wellbeing Allowance: Including a customisable monthly wellbeing allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme. Pension: We offer a 5% employer pension contribution, supporting you in planning for your future. To explore the full range of our benefits, please click here . Salary: From £12,240 to £12,920 per annum 0.4FTE (pro rata £30,600 to £32,300 per annum 1FTE), subject to qualifications and experience. How to apply/Next Steps: Click 'Apply for this job' to submit your application. Closing Date: 8am on Tuesday 30th June 2026. Interviews/Recruitment Day: Week commencing 6th July, in-person at FRA Academy: Electra House, Moorgate, EC2M 6SE. More Information/Contact us: For more information about the EFI Group, visit our EFI , FRA , LCBT , EFI Awards , EFI Training websites and refer to the job description. Please contact for further information. The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. Thank you for sharing our values and commitment to student safety.

My client, one of the best companies in their sector is an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking for a experienced Senior or Principal Mechanical Engineer to be based in our Newcastle office with the ability to inspire others. You will have the ability to run medium sized projects, undertake a client facing role in the development, design and co-ordination of engineering projects. Skills should include experience on data centre and mission critical projects. Other sector experience including commercial, hotel, retail and hotel design desirable. Experience will also include the coordination of engineering project services, with a proven track record in project management. Your excellent communication and interpersonal skills, both with colleagues and clients, and experience working on innovative projects with leading client organisations, and contractors will equip you to take a future pro-active role in forging client relationships of our sector portfolio. You will possess good commercial awareness, in addition to having robust technical knowledge relevant to building services design, and capable of incorporating those technologies into the hotel and leisure sector. The position will ideally suit someone who is currently working in building service consultancy and is prepared to work hands on . The ideal candidate will be a Chartered Engineer or working towards, educated to degree level in Building Services Engineering or equivalent with a minimum of 5 years industry experience. Role Responsibilities • Responsible for running of medium size projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical installations, systems, equipment, facilities etc. • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys tests and reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Carries out engineering calculations to ensure drawings meet required robust industry and legal standards • Responsible for technical content and accuracy of Trainee, Graduates and Engineers • Validation and checking of designs and specifications Specific Skills & Knowledge • BEng, MSc, and have sufficient experience • MCIBSE/MIEE or HNC/HND + appropriate experience or equivalent • Working towards Chartered Eng status • Competent in specification design/drawing for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards • Ability to prioritise own workload • Ability to work to deadlines • Managerial Skills

My client, arguably one of the best companies in the sector, are an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. They are looking to employ an experienced Senior / Principal Engineer to be based in our NE office. You will have experience in the delivery of European data centres and mission-critical projects, along with other sector experience including process pharmaceutical, healthcare, commercial, labs and/or clean rooms would be desirable. Role Responsibilities • Responsible for the running of large projects. Undertakes a client facing role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (Several building types) • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes • Surveys, tests, carries out dilapidation reports on existing electrical/mechanical installations • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements • Day to day decision making on project progress and direct liaison with and provides advice to client • Represents Company at technical meetings with customers, professional teams and contractors teams • Ensures engineering calculations and drawings meet required robust industry and legal standards • Leads on the coordination of engineering services • Takes a holistic view in the selection and application of engineering concepts and solutions Role Requirements You will need to possess the following professional and technical expertise: • BSc/BEng or degree in appropriate engineering discipline or have sufficient equivalent experience • MCIBSE/MIEE or HNC/HND plus appropriate experience or equivalent • Working towards Chartered Eng status • Significant experience of specification design for several building types • Sound knowledge of key Health and Safety issues and legislation • Knowledge of MS Office applications word, excel etc • Ability to use IT based calculation and spreadsheet software • Good understanding of BS standards/ UK Regulations/Codes • Ability to prioritise own workload • Ability to work to deadlines • Managerial skills • Presentation skills • Support the delivery of projects in accordance with the expectations of the Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective.

Client Manager Location: Chester (hybrid working available) Job Type: Full-time, Permanent Salary: £38,000 - £48,000 per annum (dependent on experience) The role We're working with a well-established Accountancy Practice in Chester who are looking to add an experienced Client Manager to their growing team. This is a hands-on, client-facing role where you'll take ownership of a varied portfolio, acting as the main point of contact and trusted advisor. You'll work closely with senior leadership while also supporting and developing junior team members. If you enjoy building long-term client relationships, managing deadlines, and being part of a friendly, supportive team, this could be a great next step. Key responsibilities Managing your own portfolio of clients, acting as their main day-to-day contact Reviewing and overseeing accounts, tax computations and related submissions Ensuring work is delivered accurately, on time and to a high standard Building strong relationships and identifying opportunities to add value Supporting, reviewing and mentoring junior members of the team Liaising with internal teams to ensure smooth workflow and deadlines Keeping up to date with relevant regulations and best practice What we're looking for Previous experience in a client / portfolio management role within a Practice environment Strong technical knowledge with the ability to review work confidently Excellent communication skills and a genuine client-focused approach Experience managing deadlines and multiple priorities Comfortable supporting and guiding junior team members Professionally qualified (ACA / ACCA or equivalent) or qualified by experience What's on offer Competitive salary in line with the local market Full-time, permanent position Hybrid and flexible working options 25 days holiday plus bank holidays Pension scheme Study support (where relevant) Supportive, friendly team culture Clear progression and development opportunities Why apply? You'll be joining a stable, growing firm that values its people, encourages development and promotes a healthy work-life balance. The role offers autonomy, variety and the chance to really build relationships with clients and colleagues alike.

Operations Manager Newark, Full Time, Permanent Up to circa 45,000 Our Newark based, award-winning Client is looking to appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services, maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager will include: Leadership & Team Development Lead, motivate and develop a high-performing Operations team Manage workloads, priorities and resource allocation to ensure service levels are achieved Conduct regular one-to-one meetings, coaching and performance reviews Support employee development, training and succession planning Operational Excellence Oversee day-to-day operational activities across the business Ensure services are delivered accurately, efficiently and in line with agreed standards Monitor team performance and quality metrics Develop and maintain operational processes, procedures and best practices Process Improvement & Performance Monitor KPIs, service levels and operational performance metrics Analyse trends and identify opportunities for improvement Lead initiatives to streamline workflows and improve efficiency Support automation and system enhancement projects Systems & Technology Work closely with Product and Technology teams to support system developments and enhancements Act as a key operational stakeholder for business-critical platforms and processes Support testing, implementation and rollout of new systems and functionality Manage escalations relating to operational or technical issues Stakeholder & Customer Management Build strong relationships with internal and external stakeholders Act as a senior escalation point for operational issues Support customer-facing discussions where operational expertise is required The Candidate The ideal Operations Manager will will combine strong operational leadership with a passion for service excellence. The following experience, knowledge and skills would be advantageous: Previous experience in an Operations Manager, Service Delivery Manager, Customer Operations Manager or similar leadership role Proven ability to improve processes and drive operational performance Experience working with business systems and technology platforms Desirable Experience within hospitality, travel technology, SaaS, reservations, distribution or related industries Experience working with operational KPIs and service level management Personal Attributes Strong leadership and coaching skills Highly organised with excellent attention to detail Comfortable managing multiple priorities Solutions-focused mindset Thank you for your interest in this vacancy and good luck with your application. If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback. The services of Future Prospects are those of an Employment Agency.

We are working with a global Software, Systems & Engineering company in the Defence Sector, supporting them with appointing a Senior EMC Engineer You will play a key role in ensuring the safe and effective test and evaluation of aircraft, land platforms and associated electronic and armament systems operating in complex electromagnetic environments. Day-to-day, you ll provide subject matter expertise within multidisciplinary project teams, supporting the planning, execution and assurance of electromagnetic trials across civil and military programmes. Salary: £55-60k per annum + company benefits, including 25 days holiday plus a highly competitive pension scheme Location: Farnborough 100% onsite with potential to be hybrid once settled in to the team Working hours : 37 per week Duration : perm, full time Requirements: sole UK nationals living and working in the UK for the past 5 years Your responsibilities will include: Providing E3 technical expertise in a customer facing and delivery focused environment Understanding customer problems and contributing to innovative engineering solutions Producing test plans, technical reports and presentation material in line with project requirements Identifying E3 technical risks and supporting Project Managers with mitigation Supporting the planning and delivery of electromagnetic trials programmes Maintaining continued technical engagement with key internal and external stakeholders Essential experience of the EMC Test Engineer: Proven understanding of fundamental electromagnetic theory Have a strong interest and/or experience of Radio Frequency (RF) design and testing Experience across E3 technical areas such as Electromagnetic Compatibility (EMC), Electromagnetic Fields (EMF) or High Intensity Radiated Fields (HIRF) Ability to author technical documentation including test plans and reports Experience working within technical governance frameworks Strong written and verbal communication with internal and external stakeholders Confidence to stand behind engineering judgement and challenge constructively Essential qualifications for the EMC Test Engineer: Degree or equivalent experience in Electrical or Electronic Engineering or Physics Evidence of continued professional learning and development Benefits Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more The Company is proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community

Bodyshop Manager Basic Salary: £57,500 Location: Bournemouth Hours: 7am-5pm Mon-Fri We are looking to recruit a Bodyshop Manager for our body shop to facilitate and oversee the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time. The successful candidate will be an outgoing Bodyshop Manager able to deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by proactive control of the customer experience, from initial booking into the final return of the vehicle. Responsibilities of a Bodyshop Manager Ultimately responsible for all activities at the repair centre through the effective control of line managers and supervisory colleagues, paying attention to profits in line with the business plan. Engage with key members of the team to agree output targets and provide feedback on the previous day's performance. Engaging all team members for managerial, supervisory and customer facing positions. Reviewing the performance and objectives of staff and developing a training plan. Personally, monitoring customer complaints and ensuring that they are resolved quickly and fairly. Ensuring that all Housekeeping and Health and Safety regulations/policies are adhered to by all members of the team. Preparing accurate data and statistics in line with weekly and monthly reporting requirements and contributing to regional meetings helping identify and promote new business opportunities. Skills and Qualifications of a Bodyshop Manager Strong organisational skills Flexible work attitude Ability to effectively deliver site performance and profitable growth Excellent leadership skills, technical expertise. Strong communication skills for customer service and team communication. Strong leadership qualities Experience in the Managerial position in a Bodyshop or similar environment If you think you are a good fit for this Bodyshop Manager role, please contact Skills and state reference job number 53655 As well as this Bodyshop Manager role, Auto Skills UK is recognized as the leading provider of temporary and permanent staffing solutions, from productive trades to senior management and are always looking for candidates within the Bodyshop including: Bodyshop Manager, Bodyshop Workshop Controller, Assistant Bodyshop Manager, Bodyshop Workshop Manager, Workshop Controller,

Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details