69 jobs found

About the Role My client is seeking a highly organised and detail-oriented Quality Administrator to join their team. Reporting to the Quality & Assistant Quality Manager, you will play a key role in maintaining compliance with internal quality standards, customer requirements, and industry regulations. This is an excellent opportunity for an individual with experience in quality management systems who enjoys problem-solving, building strong relationships with customers and suppliers, and driving continuous improvement within a fast-paced environment. Working alongside a team of two Quality Administrators, you will be responsible for managing non-conformances, supporting quality compliance activities, and ensuring quality processes are maintained to the highest standards. Key Responsibilities Non-Conformance Management Record all customer and supplier non-conformances within agreed timescales. Investigate, manage, and resolve product and service-related complaints. Liaise with internal departments, customers, and suppliers to identify root causes and implement corrective actions. Maintain accurate records to support continuous improvement initiatives and identify training requirements. Quality Compliance Conduct internal quality audits in accordance with the audit schedule. Support the maintenance of quality management systems, including ISO 9001 and EN9100 requirements. Maintain and update the Approved Supplier Register and Supplier on Trial Register through supplier assessments and remote audits. Assist with preparation for external audits and annual certification reviews. Update quality procedures and documentation in line with business and process changes. Conduct contract reviews for new sales orders and daily contract review activities. Carry out monthly quality audits and maintain quality records. Administration & Systems Support Maintain equipment registers and coordinate the ordering of equipment, gauges, and related items. Update departmental performance measures and quality records. Scan, file, and maintain customer drawings, supplier certificates, standards, and other quality documentation. Provide general administrative support to the Quality department. Undertake additional duties as reasonably required. About You The successful candidate will possess: Previous experience within a Quality Administration, Quality Assurance, or Quality Compliance role. Experience working with Quality Management Systems (QMS), ideally ISO 9001 and/or EN9100. Strong communication skills with the ability to build relationships with internal and external stakeholders. Excellent attention to detail and a methodical approach to work. Strong organisational and planning skills with the ability to manage multiple priorities. Proficiency in Microsoft Office, particularly Outlook, Word, and Excel. A proactive and solutions-focused mindset.

HEAT NETWORK COORDINATOR Rendall & Rittner • £Competitive, • Hybrid • 12 Month FTC ROLE OVERVIEW We are looking for a Heat Network Coordinator to support the effective delivery, management and compliance of heat network services across our residential portfolio. Working closely with the Heat Network Manager, you'll play a key role in ensuring communal and district heating systems operate efficiently, safely and in line with current and emerging UK regulation. This is an excellent opportunity to build specialist expertise in a growing and highly regulated area, while contributing to the organisation's readiness for future Ofgem-led compliance and unlocking commercial opportunities within heat networks. ROLE EXPECTATIONS This is a varied and evolving role requiring strong organisation, attention to detail and the ability to work across operational, technical and regulatory areas. You'll support day-to-day network performance, manage data and documentation, coordinate stakeholders and contribute to compliance readiness. You'll need to be comfortable working with both technical and non-technical information, ensuring accuracy, consistency and clear communication at all times. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Heat network systems across the portfolio are well monitored, efficient and compliant Regulatory requirements are understood, tracked and proactively implemented Data, records and reporting are accurate, structured and reliable Contractors and stakeholders are effectively coordinated Clients and residents receive clear, timely and professional support HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Supporting the day-to-day management of communal and district heat networks Monitoring system performance, energy usage and efficiency Coordinating with clients, contractors and technical consultants Supporting metering, billing and data collection processes Maintaining records including asset registers, compliance and technical documentation Assisting with regulatory compliance and preparation for future Ofgem requirements Collecting and analysing performance data and supporting reporting Coordinating maintenance, upgrades and remedial works Supporting procurement and contractor management processes Assisting with resident and client queries, communications and complaints Supporting audits, inspections and regulatory reviews You'll work from home, with occasional travel to residential developments visits as required, trusted to manage your time and priorities effectively. There is a requirement within during the probationary period for weekly attendance to the London office. WHO THIS ROLE IS FOR This role suits someone who: Is highly organised with strong administrative capability Has an interest in energy, sustainability or building services Can interpret technical or regulatory information with confidence Enjoys working with data and improving performance Communicates clearly with a wide range of stakeholders Takes pride in accuracy, compliance and continuous improvement EXPERIENCE THAT HELPS Experience in property management, utilities, energy or building services Understanding of communal or district heat networks Knowledge of UK heat network regulation (desirable) Experience managing data, compliance or technical records Experience working with contractors or service providers Proficiency in Microsoft Office Qualifications (desirable): Degree or qualification in energy, engineering, building services, sustainability or property WHAT WE OFFER Competitive salary, aligned to experience Discretionary bonus Home-based working with portfolio travel 25 days holiday plus bank holidays Private medical insurance, life assurance and enhanced family leave Fully funded training and professional development Paid sabbaticals as a loyalty reward Pension scheme and employee assistance programme Discounts across travel, retail, fitness and entertainment ABOUT RENDALL & RITTNER Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo. We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year. HOW WE HIRE Initial conversation with our talent team Interview focused on experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Accommodation Administrator Gloucester - Onsite 3 days a week 6 month contract Inside of IR35 £150 per day We are seeking a highly organised and customer-focused Accommodation Administrator to support the delivery of an excellent residential experience for all learners, delegates, and guests. Working as part of a collaborative team, you will play a key role in coordinating accommodation services end-to-end - from pre-arrival bookings to on-site support and post-stay administration. You will ensure that all customers receive a seamless, welcoming, and professional service throughout their stay. Key Responsibilities Accommodation & Booking Management Manage accommodation bookings, allocations, and room scheduling Ensure accurate records are maintained within booking systems Coordinate room availability in line with course schedules and operational needs Liaise with internal teams to ensure efficient room utilisation Customer Experience Act as a first point of contact for accommodation-related enquiries Provide clear pre-arrival information including check-in details and site guidance Welcome and support guests on arrival and throughout their stay Respond promptly to queries and resolve issues in a professional manner Operations & Coordination Liaise with housekeeping, catering, and facilities teams to ensure high standards are maintained Monitor room readiness, cleanliness, and maintenance issues Support the resolution of any accommodation-related concerns or complaints Administration & Compliance Maintain accurate records in line with GDPR and organisational policies Produce reports on occupancy, usage, and customer feedback Support invoicing or financial processes related to accommodation services Ensure all safeguarding and welfare considerations are upheld. About You You will be a highly organised individual with a strong customer focus and the ability to manage multiple priorities effectively. Essential Skills & Experience Experience in an administrative or accommodation/hospitality role Excellent organisational skills with strong attention to detail Strong communication skills (written and verbal) Ability to build effective working relationships Confident in using MS Office and booking/management systems Ability to work under pressure and adapt to changing priorities Desirable Experience working in an educational, training, or residential environment Knowledge of booking or accommodation management systems Understanding of safeguarding and welfare responsibilities Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Our large Property Maintenance Client is looking to recruit a Repairs Scheduling Administrator who will be based in their office in their Potters Bar Office (EN6). Please note this is temp role for 12 weeks, with a view for a permanent role. Hours: Monday to Friday (8:00am to 5:00pm) Office Based Potters Bar Hourly rate for first 12 weeks: 16.93 per hour Basic salary offered after 12 weeks: up to 30k per annum Job Responsibilities include: Plan and Schedule works in for operatives To monitor and oversee all daily services ensuring they are allocated to relevant engineers To investigate service appointments that have had repeat visits and highlight to Contract Managers/Clients as and when necessary To monitor all work orders as they enter the computerised repairs system Responsible for ensuring team members are inducted and adequately trained to fulfil their duties Investigating complaints/ queries The ideal candidate for the Schedule Planner role must have the following: Scheduling/Planning experience in Social Housing Previous experience in the Construction Admin/Social Housing sector Attention to detail Exceptional communication and interpersonal skills Computer skills/ IT illiterate Interviews are being held next week To register your interest, please call R9 Recruitment or apply to this job advert.

Senior Pensions Administrator Liverpool City Centre (Hybrid - 1 day from home after training) Salary: Up to 35,000 (depending on experience) + annual bonus Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times) The Opportunity We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool. This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints. You'll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business. Key Responsibilities Manage pensions cases end-to-end (cradle to grave) across a range of schemes Administer and oversee complex and technical pension queries, including escalated cases Handle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomes Investigate issues in detail, reviewing scheme rules, legislation, and regulatory requirements Draft clear, accurate, and compliant correspondence, including formal responses Liaise with internal teams, advisers, trustees, and third parties as required Ensure all work is completed in line with FCA regulations, DISP guidelines, and internal SLAs Support cases escalated to the Financial Ombudsman Service (FOS) where required Identify trends, risks, and root causes, contributing to process improvements Mentor or support junior team members where appropriate About You Proven experience in pensions administration with cradle-to-grave exposure Strong working knowledge of DB and DC pension schemes Experience handling complex, technical cases and/or complaints within pensions Good understanding of relevant regulations and pension legislation (including FCA/DISP awareness) Excellent written and verbal communication skills Strong analytical and problem-solving abilities High attention to detail with the ability to manage and prioritise workloads effectively What's on Offer Salary up to 35,000 depending on experience Annual bonus scheme Hybrid working (1 day from home after training) 35-hour working week with flexible start and finish times 25 days holiday plus bank holidays Central Liverpool location with excellent transport links Supportive, collaborative working environment Ongoing training, development, and progression opportunities Regular social events and additional benefits Sick pay (after qualifying period) Why Apply? This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business. If you're interested, please send your CV to: (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

BDS are recruiting for a Housing Estate Administrator covering a scheme based in Wigan. Your role will be crucial in facilitating smooth estate operations through efficient administrative services, accurate data management, conducting regular estate inspections, and raising necessary repairs to maintain high standards across both sites. Duties include but are not limited too; Support the Estate Manager in managing any complaints made by residents, ensuring procedures are followed and residents are kept updated at all times. Support the Estate Manager in managing any incidents. To promptly report welfare concerns to the Estate Manager. Support the Estate Manager in planning and delivering a programme of resident events. This is a part time position 15 hours position (Monday, Wednesday, Friday) Temp ongoing initially 14.45 PAYE or 18.07 Umbrella Please note: this role requires a full Enhanced DBS Certificate dated in the previous 12 months or on the updates service. Apply now for immediate consideration!

Your new company You will be joining a well-established and reputable business based in the Grangemouth area. With a strong presence in the UK, the company specialises in providing efficient, reliable distribution services to a broad range of commercial clients. Known for its commitment to operational excellence and customer satisfaction, the organisation offers a collaborative and supportive working environment where employees are encouraged to develop and grow. Your new role As a Customer Service Administrator, you will play a key role in supporting daily operations and ensuring a high standard of service delivery to customers. You will act as a central point of contact for client enquiries, coordinating closely with internal departments to ensure smooth communication and timely resolution of issues. Key responsibilities will include: Handling inbound calls and emails from customers in a professional and timely manner Processing customer orders, updating systems, and maintaining accurate records Liaising with internal teams to track order progress and communicate status updates Resolving customer queries, complaints, and service issues efficiently Supporting general administrative duties such as data entry, reporting, and documentation Assisting with scheduling and ensuring service-level agreements are met This is a fast-paced role that requires strong organisational skills and the ability to prioritise workload effectively. What you'll need to succeed To be successful in this role, you should have: Previous experience in a customer service or administrative position Excellent communication skills, both written and verbal Strong attention to detail and a high level of accuracy The ability to remain calm under pressure and manage multiple tasks simultaneously Good IT skills, including experience with Microsoft Office and CRM or transport systems A proactive and team-oriented approach with a willingness to learn What you'll get in return In return, you will receive: A competitive salary and benefits package Opportunities for training and career progression within a growing organisation A supportive and friendly team environment Exposure to a dynamic and essential industry sector Stable, long-term employment with a respected local employer This role is ideal for someone looking to build a career within customer service and logistics while contributing to a high-performing team. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Office Administrator Oldbury Temporary to Permanent £12.71 per hour Monday to Friday, 9:00am 5:00pm We are currently recruiting for an Office Administrator on behalf of our client based in Oldbury. This is an excellent temporary-to-permanent opportunity for an organised and reliable individual looking to join a busy office environment. The successful candidate will provide general administrative support to the team and assist with the smooth day-to-day running of the office. Key Duties: Processing customer orders and updating internal systems Handling customer enquiries via telephone and email Dealing with customer complaints and escalating where necessary Data entry and maintaining accurate records Filing, scanning, photocopying, and general document management Answering incoming calls and directing them to the appropriate department Responding to emails in a professional and timely manner Assisting with general office administration duties Maintaining customer information and updating databases Supporting colleagues with administrative tasks as required Requirements: Previous administration experience preferred but not essential Good communication skills, both written and verbal Competent IT skills, including Microsoft Office Strong attention to detail and organisational skills Ability to work independently and as part of a team This is a fantastic opportunity for someone seeking a long-term position with the potential to secure a permanent role following a successful temporary period.

Vibe Recruit is currently seeking an experienced and highly organised Occupational Health Co-ordinator to join a leading global healthcare organisation based in Abingdon, Oxfordshire . This is an excellent opportunity to join a fast-paced and professional environment, supporting the delivery of occupational health and toxicology services. The successful candidate will play a key role in coordinating resources, managing supplier relationships, supporting governance activities, and ensuring the smooth day-to-day operation of the Occupational Health team. Key Responsibilities Supplier Management Source and onboard new suppliers. Manage contracts, compliance documentation, and supplier records. Build and maintain strong supplier relationships. Monitor supplier performance against agreed KPIs and SLAs. Resourcing & Recruitment Liaise with recruitment agencies regarding staffing requirements. Screen applications and support interview processes. Review and approve contractor timesheets. Clinical Team Coordination Manage staff rotas and resource allocation. Maintain operational dashboards and scheduling systems. Work closely with management to ensure effective workforce planning. Onboarding & Offboarding Coordinate new starter inductions and compliance checks. Arrange equipment, system access, and training requirements. Manage leaver processes and asset returns. Payroll & Procurement Support Raise purchase orders and process invoices. Approve and receipt goods and services. Support monthly payroll administration. Administration & Governance Organise meetings and maintain accurate records. Manage inventory and office resources. Support policy and SOP reviews. Handle complaints and assist with audit preparation. Produce reports and analyse data to support business and client requirements. Data Protection & Compliance Manage Data Subject Access Requests (DSARs) in line with GDPR regulations. Ensure confidentiality and compliance with all data protection requirements. Clinical Audit & Medical Records Support clinical audit activities and maintain audit documentation. Coordinate the secure transfer and management of medical records in accordance with company procedures. Chemist On-Call Administration Coordinate pharmacist rotas and system access. Maintain website information and relevant records. About You The ideal candidate will possess: Excellent written and verbal communication skills. Strong organisational skills with exceptional attention to detail. A process-driven approach and commitment to compliance. The ability to work independently and adapt to changing priorities. Strong multitasking and workload management skills. Good IT skills, including proficiency in Microsoft Office applications. Experience working within a healthcare environment (desirable). Experience working within a regulated or audited environment such as ISO 9001, CQC, or similar frameworks (desirable). What's on Offer 18.00 per hour. Paid monthly. Monday to Friday working pattern, 9:00am - 5:00pm. Opportunity to work with a globally recognised healthcare organisation. Professional and supportive working environment. Potential for career development and progression. If you are a proactive administrator with excellent coordination skills and experience working within a regulated environment, we would love to hear from you. Vibe Recruit is acting as an Employment Business in relation to this vacancy.

School Administrator Split across 2 sites, usual pattern to be Monday and Friday at Deptford/Tuesday, Wednesday, Thursday at Blackheath, aside from when duties require days to be moved and will need to be flexible on working location. Monday to Friday 12 till 5 pm 15.10 per hour 1 year temp We are seeking a highly organised and proactive administrator to support our Senior Leadership Team (SLT) within a busy and welcoming school office environment. This is a varied and fast-paced role, offering the opportunity to play a central role in school communications, administration, and ensuring the smooth running of daily operations. About the Role You will act as a key point of contact for internal and external communication, providing comprehensive administrative support to the SLT while ensuring a professional and efficient service at all times. Key Responsibilities Inbox Management & Communication Manage the central inbox, ensuring it is monitored regularly Respond to routine enquiries and provide accurate information Escalate complex or urgent queries to the relevant staff member Maintain an organised and clutter-free inbox Senior Leadership Team Support Provide day-to-day administrative support to SLT members Assist with diary management, scheduling meetings, and organising logistics Prepare agendas, documents, and meeting materials Take minutes or action notes when required Support with drafting reports and communications Arrange travel and accommodation when necessary Complaints Administration Log and track complaints accurately on internal systems Send formal acknowledgements within required timeframes Monitor deadlines and follow up on outstanding responses Maintain confidential records in line with GDPR requirements Support SLT with documentation and evidence gathering General Administration Maintain filing systems and databases Assist with answering and directing telephone calls Work collaboratively with the wider office team Support with general administrative duties as required About You You will be: Well-presented with a friendly, approachable manner A proactive problem solver with a "can-do" attitude Highly organised with excellent attention to detail Confident working under pressure and managing competing priorities Able to work independently and use your initiative Essential Skills & Experience Excellent written and verbal communication skills Strong organisational and time management abilities High level of IT proficiency (e.g. Google Workspace or similar tools) Ability to handle confidential information with discretion Strong interpersonal skills and a team-focused approach Desirable Qualities Experience working in an administrative or office-based role Experience supporting senior stakeholders What We Offer A friendly and supportive working environment A dedicated and collaborative staff team Opportunities for professional development A well-resourced and engaging workplace Additional Information This role is based across two sites, and flexibility will be required Working pattern will typically cover weekdays, with flexibility depending on business needs This role is subject to a satisfactory Enhanced DBS check and pre-employment screening Diversity & Safeguarding We are an equal opportunities employer and welcome applications from all backgrounds. We are committed to creating an inclusive environment where everyone can thrive. Safeguarding is a priority, and all staff are expected to share this commitment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Team Administrators 23-27,000 basic DOE +bonuses +benefits packages Leatherhead, Dorking, Epsom and Sutton We have a number of administration roles we need to fill for clients based in the immediate local areas, all are close to public transport links, and some have parking onsite as well Each role differs in their demands, but here are a mixture of duties needed: Being a proactive team player, happy to help others reach team and client SLA's Handling emails and responses to enquiries via live-chat and website enquiries Answering department telephone calls and enquiries Taking appointment details and booking appointments for colleagues and third parties Raising purchase orders Updating reports on Excel and in-house databases for other business areas to review Keeping client records updated and accurate at all times Problem solving and quick responses to keep delays to a minimum If you have 6mths+ administration experience in an office-based role, and you'd be happy with the above duties/responsibilities, please forward over your cv for consideration. We also have a number of temporary roles available in customer service and complaints teams - so if you have this experience, know someone who might be interested, please feel free to pass over my contact details Refer a friend and earn a retail voucher worth up to 500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. KW15656

Succesful candidates will be invited to an all day assessment centre W/C 22nd June The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive large volumes of emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgment letters, exception reports that need to be processed daily to ensure SLAs are met and not breached. You will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team. Additionally, you will also be responsible for identifying trends in complaints, claims, and DSARs and reporting these trends to the Customer Regulatory Manager. This role is subject to change, and you may be required to transition to another area of the business.What awaits you? To complete all administrative tasks within the team which include but are not limited to: Logging DSARs, complaints and claims received into the Regulations team within 24 hours of receipt. Issuing of acknowledgement letters to customers and CMCs within regulatory timeframe and responsible for daily acknowledgment exception reports. Management of multiple mailboxes and ensure the agreed SLA of 24 hours is met. Responsible for obtaining call recordings for the team and providing any to our CIC partner agents to support any DSARs. Be able to contact customers and CMCs by phone where necessary to support any queries. Check and complete the monthly CCA remediation and work with the Executive responsible in the team to complete the remainder of the process. Liaise with the Escalations FOS team to complete the monthly FOS invoicing. Support the FOS commission case handlers in the team with various tasks. Managing any bulk imports into SBM on a daily basis requested by the team. Managing dupe commission complaints from Customers and CMCs in SBM and applying the relevant action. Prepare and email a schedule of DPA fail responses to CMCs weekly and a monthly update to include all commission complaints/claims received the previous month. What should you bring along? Strong administrative and organisational skills Ability to work well as a team and on own initiative Ability to prioritise activities, work under pressure and manage own time Knowledge of MS Office Suite Previous experience in an administrative and customer service role. Preferably in the Automotive or Regulated Financial Services industry is desirable Previous experience of working in a Complaints environment Excellent oral and written communication skills Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the role As a Home Administrator, you will be responsible for all administrative tasks, and provide assistance and support to the Home Manager as required to ensure the smooth running of the home. This will include payroll processing, recruitment cycle, invoices and petty cash reconciliation. Reports to: Home Manager Key duties and responsibilities General administrative duties. Finance; including batching, petty cash, receiving money/ writing receipts. Answering the telephone, taking and passing on messages and enquiries. To meet, greet and where necessary show visitors around the home in a helpful and professional manner. To deal with customer requests, queries and complaints in an efficient and effective manner, and escalate where appropriate in line with Kingsley Healthcare policies and procedures. Any ordering as instructed by the Manager e.g. stationery, uniforms, food, cleaning materials etc. Any other duties that the home may at times reasonably require. Skills and attributes Excellent IT skills, including a proven knowledge of Microsoft Excel and Word, and have the ability to adapt to new systems quickly. Strong communication and interpersonal skills, with the ability to build positive relationships. Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities. An ability to learn new skills and develop within the role. Previous experience of working in a similar environment is preferred, but not essential. What will you gain? You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Patient Services Administrator Location: Newport, Isle of Wight Salary: £24K to £28K per annum Job Type: Full-Time, Permanent Pertemps Isle of Wight is recruiting on behalf of one of our valued clients for a Patient Services Administrator to join their growing team based on the Isle of Wight . This is an excellent opportunity for an experienced customer service professional who enjoys helping others and thrives in a fast-paced environment. The successful candidate will play a key role in supporting patients throughout their healthcare journey, ensuring exceptional service and efficient administration at every stage. The Role As a Patient Services Administrator, you will be the first point of contact for patients, carers, families and healthcare professionals. You will provide support via telephone, email and online communication channels, assisting with appointments, enquiries and administrative processes while delivering a high standard of customer care. Key Responsibilities Act as the first point of contact for patient enquiries, providing professional and responsive customer service. Handle telephone calls, emails and online enquiries efficiently and sensitively. Book patient appointments, assessments and ongoing treatment sessions. Maintain accurate and up-to-date patient records and administrative documentation. Ensure all information is handled in line with confidentiality, compliance and data protection requirements. Escalate concerns or issues that may impact patient care or service delivery to the appropriate supervisor. Provide clear and accurate information to patients, families and carers. Support colleagues across the wider administration team to maintain service continuity. Assist with the coordination of sensitive matters, including safeguarding concerns, complaints, incidents and data-related issues when required. Contribute to the continuous improvement of patient experience and administrative processes. About You Essential Requirements Minimum of 3 years' experience in a customer service, administration or support-based role. Experience using databases and performing accurate data entry. Strong understanding of confidentiality and the importance of handling sensitive information appropriately. Excellent verbal and written communication skills. Strong organisational skills with exceptional attention to detail. Ability to manage multiple priorities and adapt to changing demands. Empathetic approach with the ability to support individuals in potentially challenging situations. Professional, calm and patient manner when dealing with enquiries. Desirable Skills & Experience Experience working in a busy, customer-facing environment. Knowledge or experience of Salesforce or similar CRM systems. Previous experience within healthcare, patient services or a regulated environment. Personal Attributes The successful candidate will be: Friendly, approachable and professional. A proactive team player with a positive, can-do attitude. Flexible and adaptable in their approach to work. Confident communicating with people at all levels. Patient, diplomatic and compassionate. Able to remain calm under pressure and handle sensitive situations appropriately. Committed to delivering an excellent customer experience. What Success Looks Like High levels of patient, family and carer satisfaction. Accurate and compliant patient record management. Efficient handling of enquiries and appointment bookings. Achievement of service targets and administrative deadlines. Consistently professional and supportive interactions with patients and colleagues. If you are an organised and customer-focused administrator looking for your next opportunity on the Isle of Wight, we would love to hear from you. Apply today through Pertemps today.

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm Clolsing date: Thursday 25th June at 11.00pm Interview date: Friday 3rd July Salary: £48,000 p/a pro rata Contract: 1 year fixed term (covering a maternity leave position) The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual. We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice: Paid supervision for 1.5 hours per month, with an external supervisor of that person s choice Line management for 1 hour per month Training budget of £500 per year to spend on relevant training of that person s choice Employer pension contribution of 5% Generous annual leave allowance and paid sick leave Cycle to work scheme Optional private counselling for up to 12 sessions per year with an external counsellor of that person s choice Therapeutic Management To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators. To oversee all of the charity s therapeutic services and ensure that efficient and high-quality services are delivered. To be the charity s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns. To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date. To oversee the charity s pre-trial therapy processes and be a point of contact for the police. To develop and improve the charity s therapeutic services, including any expansion of the services. To manage therapeutic recruitment, inductions and training. To hold monthly staff meetings and service team meetings when needed. To oversee the individual and group supervision arrangements and reporting for all staff. To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes. To support the charity s quality assurance and development of its services through monitoring and responding to client feedback and outcomes data. To develop the charity s survivor voice work and ensure that the charity s services are informed by survivors and their lived experience. To manage any complaints raised by clients. Leadership To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team. To strategically plan and develop the therapeutic services of the charity. To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work. To build and maintain a positive working relationship with the Board of Trustees. To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. To assist in promoting the charity by attending all relevant meetings directly connected with your work. To undertake any other duties appropriate to the needs of the charity. Client Work To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. To maintain confidential and accurate counselling notes of all sessions. To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy). To attend monthly one-to-one line management meetings. To work to the British Association of Counselling and Psychotherapy ethical guidelines. To work within the framework, spirit and ethos of the Southmead Project s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies. All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check. Person Specification ESSENTIAL: Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent. To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience. Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments. Significant knowledge and understanding of the issues affecting this client group and the impact of trauma. Significant line management and appraisal experience with the ability to effectively co-ordinate a team. The ability to support staff to foster a positive working environment and deliver a high quality of service. Experience of recruiting staff, including inductions and training. Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk. The ability to work with clients online or by phone. Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation s future development. Experience of developing and maintaining working relationships with partner agencies and professionals. Excellent organisational and planning skills. Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System. Excellent communication skills, both verbal and written. A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met. The ability to keep accurate and confidential records of client work. Experience of being a client in a formal counselling relationship. Experience of and commitment to working with diversity. To have the capacity to work flexibly within a small professional team. The ability to manage own time and work load effectively. The ability to chair meetings DESIRABLE: Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET), brainspotting, trauma-focused CBT, and Rewind Technique. Experience of working within a community-based organisation. Experience of working with people that have used drugs or alcohol to cope with trauma. Experience of running therapeutic groups. Experience of delivering training.

Job Title: Administrator Location: Dorchester (Hybrid) Contract Type: Temporary (3- 6 months) Hours: (28 hours) Can be spread across week or one day off negotiated Salary : 14.82 per hour About Us Connect2Dorset is the managed service provider for Dorset Council, delivering high-quality temporary, contract, and interim staffing solutions. We pride ourselves on being an ethical, transparent, and people-focused organisation, committed to supporting both our clients and candidates. About the Role We are seeking a highly organised and proactive Executive Assistant to provide comprehensive administrative and business support to senior leadership within Dorset Council. This role is essential in ensuring the smooth and efficient running of day-to-day operations, managing priorities, and supporting key projects and initiatives. The successful candidate will act as a first point of contact for senior stakeholders, manage complex diaries and meetings, coordinate communications, and maintain effective working relationships with internal and external partners. The role requires excellent organisational skills, discretion when handling confidential information, and the ability to work effectively under pressure in a fast-paced environment. This is an excellent opportunity for an experienced administrator or PA who thrives in a professional environment and is confident supporting senior leaders. Key Responsibilities Provide high-level administrative and executive support to senior leadership teams Act as a first point of contact for enquiries via phone, email, and correspondence Manage complex diaries, appointments, meetings, and travel arrangements Organise meetings, prepare agendas and papers, take minutes, and follow up on actions Coordinate workloads and priorities to meet deadlines and business needs Build and maintain effective relationships with colleagues, stakeholders, external organisations, and partners Prepare reports, presentations, and other business documents as required Handle sensitive and confidential information with professionalism and discretion Support projects, events, seminars, and conferences as required Maintain accurate records and ensure effective administrative systems are in place Assist with complaints, committee reports, and other governance-related activities where necessary Provide support and cover within the wider administration team during periods of absence Skills & Experience Administrative, PA, or executive support experience within a busy environment Experience managing multiple priorities and working to tight deadlines Strong diary management and organisational skills Excellent written and verbal communication skills Ability to build positive working relationships with stakeholders at all levels Experience handling confidential and sensitive information Excellent IT skills including Microsoft Office applications Ability to work independently, use initiative, and remain calm under pressure Minute-taking experience and strong attention to detail Knowledge or experience of Local Government or public sector environments would be advantageous Connect2Dorset is a trading style of Dorset & Kent Commercial Services LLP - A joint venture between Dorset Council & Commercial Services Kent Ltd. Connect2Dorset is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

Contracts Administrator Location : Anerley, South East London Contract Type: Permanent Salary Range: 28,000 - 31,000 per annum Working Hours: 8 AM - 5 PM Our client, a leading name in the engineering industry, is on the lookout for a dynamic and organised Contracts Administrator to join their team! Job Duties Managing Engineer Diaries: Keeping everything on schedule and organised! Booking Engineer Appointments: Ensuring timely visits for our clients Processing Engineer Paperwork: Handling essential documentation with precision Liaison with Clients: Being the friendly face of our operations Dealing with Complaints: Turning challenges into opportunities for improvement Liaison with Tenants: Building positive relationships and ensuring satisfaction Conducting Customer Satisfaction Surveys: Gathering valuable feedback to enhance services Valuations & Data Inputting: Maintaining accurate records for seamless operations Producing Contract Reports: Providing insights and updates on project progress Ordering Materials: Ensuring our engineers have everything they need to succeed Desired Skills : We're looking for someone who thrives in a fast-paced environment and possesses the following skills: Proficiency in Microsoft Office applications (Outlook, Word, Excel) Professional and polite telephone manner A can-do attitude with a willingness to adapt and think on your feet Strong organisational skills and attention to detail Why Join Us? At our client's organisation, you will be part of a supportive team that values your input and growth. We believe in fostering a positive and inclusive workplace where your skills can shine. If you are ready to embark on a fulfilling career journey with us, please apply today! How to Apply : Don't miss out on this exciting opportunity! Send your CV and a brief cover letter outlining your relevant experience to Bromley Office Angels! We can't wait to meet you and explore how you can contribute to our continued success! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Working for a well-established international business, we are looking for a proactive and professional Customer Service Advisor to join our team on a fixed-term maternity cover contract. This role would suit somebody who genuinely enjoys helping customers, is confident handling a range of enquiries and complaints, and can remain calm and professional in a busy environment. The contract is 12 months. The Customer Care Administrator Role Working within the Customer Service team, responsibilities will include: Handling incoming customer enquiries via telephone and email Resolving customer queries efficiently and professionally at first point of contact where possible Managing customer complaints in a responsive and customer-focused manner Proactively contacting customers regarding delays or issues before complaints arise Following up customer cases and ensuring all communication is handled to a high standard Maintaining accurate records and completing associated administration tasks Working towards agreed service levels and team standards Building strong product and process knowledge to support customers effectively Working collaboratively with colleagues to ensure excellent customer service is maintained The Ideal Candidate for the Customer Care Administrator Position The successful candidate will have previous customer service and complaint handling experience and be comfortable managing sometimes challenging conversations in a professional and empathetic manner. You should also have: Excellent written and verbal communication skills A professional and confident telephone manner Strong organisation and time management skills The ability to prioritise workload effectively A proactive approach and confidence using your own initiative Good attention to detail and accuracy Strong IT skills including Microsoft Office The ability to work well both independently and within a team Further Information Fixed-term maternity cover contract (12 months) Free parking Modern working environment Excellent company benefits Due to the volume of applications received, we may not be able to respond to every applicant individually. If you have not heard from us within 4 working days, please assume your application has not been successful on this occasion.

Your new company An award-winning manufacturing company based in the Cardiff area. Your new role Job PurposeTo collate the quality documentation including raw material specifications, quality records, finished product customer complaints and acceptance on site of raw material ingredients based on certificates of analysis. Issue approved documentation to relevant departments. Provide an administrative role for the technical department. Dimensions Working as part of the Technical Team, this is a day-based role. Contact with raw material suppliers and site departmental managers is required to collate necessary legal data. Performance measures are determined by the ability to carry out the duties listed below and by team performance measures determined by site and individual key performance indicators (KPI's). Principal Responsibilities Collate quality records, including key production records so that they are available and easily retrievable. Understand documents required for a traceability exercise and be able to provide them in a timely manner (2hr for receipt and despatch documentation & 4hr for complete traceability with corresponding records) Obtain certificates of analysis from suppliers for all ingredients used on site prior to use in production, check against specification and file as per procedure. Obtain a sample of each sleeve print run, check against approved PDF and record check prior to use in production. Checks must be in place for all sleeves delivered. Collate delivery notes (e.g. aromas, dry ingredients, packaging) with delivery check stamp completed for scanning and archiving. Monitor drum intake and communicate manufacturer's batch details and testing requirements to the process department and laboratory. Routinely supply PI sheets to production lines, process and laboratory as identified by the daily production plan. Maintain accurate files for specific products to maintain compliance with the required certification standards. Shelf-life and nutritional testing must be coordinated to meet customer requirements. Provide an administrative resource for the Technical department and provide statistical data as required. These are the key daily tasks, not a comprehensive list of all tasks undertaken by the job holder. Flexibility is required by the business and this will be agreed with the individual's line manager. What you'll need to succeed Knowledge, Skills & ExperienceEssential1) Experience of working in a manufacturing environment 2) Must be able to demonstrate experience of roles involving attention to detail. 3) Must have experience in a role that relates to maintaining legal traceability records, including filing and archiving systems (alphabetical and numerical systems). 4) To perform basic calculations as required. 5) Must have good time management 6) Possess sound verbal and written communication skills which are essential for effectively dealing with customers, internal departments and suppliers. 7) Ability to work on your own initiative and as part of a team 8) Be competent in all the major computer packages, i.e. Microsoft Office, as well as the ability to accurately record data and produce required reports. 9) Willingness to undergo training, and commitment to personal professional development. 10) Be flexible in their working hours to assist with audits and crisis situationsDesirable11) Experience of checking records.12) Experience of working within a Technical Department involving the traceability of products 13) Previous experience of continuous improvement1 4) Experience of internal auditing 15) Experience of accreditation and customer standards What you'll get in return This is a permanent role; salary is 25750 plus benefits. The role is a fully office-based role located in the Cardiff area. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate technically-appropriate minutes as directed, collate relevant documentation, ensuring timely production and distribution and follow up action where required. Assist with the collection of technical data and performance indicators from staff, contractors, other departments, stakeholders, consultants, residents and provide contract administration support ensuring that records are accurate and up-to-date. Accurately input, interrogate, update and monitor data for the department s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and take action to ensure the service meets the Council s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys where appropriate and assisting in providing access to properties. Actively participate in identifying technical and customer-focused improvements in service delivery and support the training of other members of the team as required. Ensure at all times whilst carrying out your duties due diligence is given to customer care and excellent service delivery. Carry out all duties with due regard to the provisions of health and safety regulations and legislation, the Council s equal opportunities and customer care polices, and the new technology agreement. Undertake any other work appropriate to the level and general nature of the post holder s duties to ensure the continued effective operation of the service Designation