Claims Handler

Job Title: Claims Handler
Salary: £25,000 per annum (Full time, Permanent, 35 hours)
Location: Liverpool City Centre (Office based)
Shifts: Mon-Fri, Flexibility to work shift patterns and the occasional Sat (once per month)

We are currently recruiting for a Claims Handler to join a successful and fast paced insurance firm in Liverpool City Centre.

You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquires online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout

Responsibilities:

• Carrying out administrative services, including liaising with clients, third parties and other businesses
• Answering incoming calls and responding to client correspondence
• Upselling case benefits, ensuring new claims conversions
• Document all information according to Standard Operating Procedure
• Adhere to SLA's and KPI's
• Liaise with multiple internal departments to ensure claim progression
• Ability to be proficient at all times, ensuring correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manor.
• Excellent telephone, data entry and typing skills.
• Ability to learn new systems.
• Self-drive, results orientated who can critically assess own performance.
• Collecting and assessing accurate information and documents to proceed with a case
• Assessing the merits of a claim against a set criteria and analysing client credibility

Requirements:

• Understanding the principles of claims/legal industry is desirable but not essential
• Knowledge of customer service practices and principles
• Experienced in telephony, inbound calls

Benefits:

• Christmas closure & Birthdays of
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.