Job Description
At BMW Maidenhead & MINI Slough, we are passionate about delivering an exceptional customer experience at every stage of the ownership journey. We are now looking for a professional, organised and customer-focused Customer Contact Advisor to join our Aftersales team.
This is a key role within our Service Department, acting as an important link between our customers and our operational teams. You will help ensure every customer interaction is smooth, efficient and reflective of the premium standards associated with the BMW and MINI brands.
What You'll Be Doing:
- Managing inbound and outbound customer contact across phone, email and digital channels
- Supporting customers with service, maintenance and repair enquiries
- Coordinating appointments and workshop diaries to maximise convenience and efficiency
- Keeping customers updated throughout their journey with clear, proactive communication
- Working closely with Service Advisors, Workshop Control and management teams
- Ensuring every interaction leaves a positive and lasting impression
What We're Looking For:
- A warm, confident and professional communicator
- Strong organisational skills with excellent attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Previous customer service or automotive experience would be advantageous
- A team player who takes pride in delivering outstanding service
- Someone who embraces technology and modern communication methods
Why Join Us?
- Represent two of the world's most iconic automotive brands BMW and MINI
- Work within a supportive, high-performing team environment
- Ongoing training and development opportunities
- Competitive salary and benefits package
- Opportunity to build a long-term career within a leading automotive retailer
If you enjoy helping people, thrive in a busy environment and want to be part of a business where customer experience truly matters, we would love to hear from you.
Why Sytner?
Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- One day a year paid voluntary / community work
At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
