Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
May 25, 2026
Contractor
Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.
A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)
May 25, 2026
Contractor
A fantastic opportunity has become available for an experienced Revenues and Benefits Officer to join a busy local authority team on a fully remote working basis. This role offers flexibility, a supportive team environment, and the opportunity for contract extension beyond the initial term. The successful Revenues and Benefits Officer will have strong experience within Housing Benefits processing and a full understanding of Civica systems. Benefits of the Revenues and Benefits Officer role: Fully remote working Competitive rate of 30 per hour Initial 3-month contract with potential extension Supportive local authority environment Immediate start available Responsibilities of the Revenues and Benefits Officer: Processing Housing Benefit and Council Tax Reduction claims Managing Full Case Reviews accurately and efficiently Handling HBMS and ATLAS notifications Processing Universal Credit notifications Working with VEPS and maintaining accurate records Ensuring work is completed in line with legislation and procedures Delivering excellent customer service and case management Experience required for the Revenues and Benefits Officer: Previous experience working within a Benefits processing environment Strong working knowledge of Civica Experience dealing with HBMS, ATLAS, VEPS, Full Case Reviews, and Universal Credit notifications Ability to manage a high-volume caseload effectively Strong attention to detail and communication skills If this Revenues and Benefits Officer role is of interest, please apply directly or contact Olivia at (url removed)
Fire Risk Assessor / Fire Officer South/West London / Hybrid Working £51,000 - £60,000 + Car Allowance Permanent Full Time 35 Hours Per Week Fortus Recruitment are currently working in partnership with a leading housing provider to recruit an experienced Fire Risk Assessor / Fire Officer to join their growing Fire Safety team covering South and South West London click apply for full job details
May 25, 2026
Full time
Fire Risk Assessor / Fire Officer South/West London / Hybrid Working £51,000 - £60,000 + Car Allowance Permanent Full Time 35 Hours Per Week Fortus Recruitment are currently working in partnership with a leading housing provider to recruit an experienced Fire Risk Assessor / Fire Officer to join their growing Fire Safety team covering South and South West London click apply for full job details
Ernest Gordon Recruitment Limited
Southampton, Hampshire
Health & Safety Advisor (Distribution Centre) 40,000 - 45,000 + Company Bonus + 25 Days Holidays + Bank Holidays + Rising To 28 Days After 5 Years + Cycle To Work Scheme + Death In Service + Benefits Southampton Are you an experienced Health & Safety professional looking to join a globally recognised brand with ambitious growth plans and a strong reputation within the cycling and motorcycle industries? Do you enjoy driving compliance, improving operational standards, and promoting a proactive safety and quality culture across multiple sites? The company has grown into a global leader within the bicycle and motorcycle care sector, recognised for its innovative products, disruptive brand, and partnerships with some of the world's leading teams and athletes. With continued international growth and expansion across multiple operational sites, the business is now looking to appoint a Health & Safety Quality Manager to lead and develop company-wide HSEQ systems, compliance, and continuous improvement initiatives. This is an excellent opportunity to join a fast-growing and highly respected global brand offering long-term progression, autonomy, and the chance to influence operational standards across the organisation. The Role: Developing, implementing, and maintaining Health & Safety policies and procedures Ensuring compliance with all relevant legislation and industry standards Conducting risk assessments and implementing appropriate control measures Leading incident investigations and implementing corrective actions Delivering H&S training and toolbox talks across the business Monitoring and reporting on H&S performance metrics and KPIs The Person: Experience within a Health and Safety / QHSE position Experience in a warehousing / distribution environment Job Reference Number: BBBH25296a Key words: Health, Safety, Quality, ISO:9001, Manager, Advisor, Officer, Warehousing, Distribution, Logistics, Southampton, Hampshire We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
May 25, 2026
Full time
Health & Safety Advisor (Distribution Centre) 40,000 - 45,000 + Company Bonus + 25 Days Holidays + Bank Holidays + Rising To 28 Days After 5 Years + Cycle To Work Scheme + Death In Service + Benefits Southampton Are you an experienced Health & Safety professional looking to join a globally recognised brand with ambitious growth plans and a strong reputation within the cycling and motorcycle industries? Do you enjoy driving compliance, improving operational standards, and promoting a proactive safety and quality culture across multiple sites? The company has grown into a global leader within the bicycle and motorcycle care sector, recognised for its innovative products, disruptive brand, and partnerships with some of the world's leading teams and athletes. With continued international growth and expansion across multiple operational sites, the business is now looking to appoint a Health & Safety Quality Manager to lead and develop company-wide HSEQ systems, compliance, and continuous improvement initiatives. This is an excellent opportunity to join a fast-growing and highly respected global brand offering long-term progression, autonomy, and the chance to influence operational standards across the organisation. The Role: Developing, implementing, and maintaining Health & Safety policies and procedures Ensuring compliance with all relevant legislation and industry standards Conducting risk assessments and implementing appropriate control measures Leading incident investigations and implementing corrective actions Delivering H&S training and toolbox talks across the business Monitoring and reporting on H&S performance metrics and KPIs The Person: Experience within a Health and Safety / QHSE position Experience in a warehousing / distribution environment Job Reference Number: BBBH25296a Key words: Health, Safety, Quality, ISO:9001, Manager, Advisor, Officer, Warehousing, Distribution, Logistics, Southampton, Hampshire We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skillset. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Job Title: Development Project Officer Hours: Full-Time, 37.5 hours per week Contract: Permanent Salary: £35,329 to 45,090 (depending on experience) Area of operation: Development Responsible to: Development Director Benefits: Bupa Health & welfare package, including salary sacrifice, electric car scheme and generous contributory pension scheme Annual leave entitlement: 30 days per annum, exclusive of bank holidays Place of work: Home based, but with regional development area across Kent, Sussex and Surrey. There will be a requirement to attend our London Office (Soho) one day per month (Hybrid Contract). About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 200 villages, and have a development programme of between 150 to 200 more homes over the next five years. We are passionate about rural communities and play a leading advocacy role in promoting the importance and urgent need for affordable rural housing. About the role: This is an exciting opportunity to join our small but professional and friendly development team to continue the delivery of our high quality new build homes programme. We design our homes to high-standards, incorporating local architectural features. Our 'fabric first' approach to design and construction, coupled with and our commitment to renewable energy technologies, aims to reduce environmental impact and running costs for our residents. We build small scale schemes of quality homes that are in keeping with the village. Our approach involves forming a community-led local partnership to research, enable and deliver affordable rural homes. Working under the leadership of the Development Director and collaboratively with internal colleagues and external consultants and contractors. The role will be to fully coordinate from inception working with Rural Housing Enablers, site acquisition and planning through to completion with the day-to-day project management of rural exception site housing delivery (noting, we do deliver some through selective Section 106 planning schemes with housing developers). Our typical land lead sites are around eight to twelve affordable homes, and may incorporate some open market housing to provide some necessary cross subsidy funding. About you: To succeed in this role, you will have a proven track record in working and successfully delivering affordable housing development and preferably rural housing. You will need excellent communication and interpersonal skills, with an ability to work both collaboratively but also be an independent self-starter. It takes a special person with professionalism, enthusiasm, initiative, tenacity and a great deal of pride in the end product to stay the course and deliver these small, often challenging yet ultimately rewarding community lead housing schemes. The right candidate will also ideally have some technical construction experience, either from formal qualification of direct housing delivery. English Rural is looking to invest in and develop the right candidate to grow with our business. If you feel excited by the challenges posed by this role, we would love to hear from you! Closing date for applications: 12pm on Monday 8th June 2026. Interviews: Tuesday 23rd June 2026 (to be held in our London office). Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
May 25, 2026
Full time
Job Title: Development Project Officer Hours: Full-Time, 37.5 hours per week Contract: Permanent Salary: £35,329 to 45,090 (depending on experience) Area of operation: Development Responsible to: Development Director Benefits: Bupa Health & welfare package, including salary sacrifice, electric car scheme and generous contributory pension scheme Annual leave entitlement: 30 days per annum, exclusive of bank holidays Place of work: Home based, but with regional development area across Kent, Sussex and Surrey. There will be a requirement to attend our London Office (Soho) one day per month (Hybrid Contract). About English Rural: English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 200 villages, and have a development programme of between 150 to 200 more homes over the next five years. We are passionate about rural communities and play a leading advocacy role in promoting the importance and urgent need for affordable rural housing. About the role: This is an exciting opportunity to join our small but professional and friendly development team to continue the delivery of our high quality new build homes programme. We design our homes to high-standards, incorporating local architectural features. Our 'fabric first' approach to design and construction, coupled with and our commitment to renewable energy technologies, aims to reduce environmental impact and running costs for our residents. We build small scale schemes of quality homes that are in keeping with the village. Our approach involves forming a community-led local partnership to research, enable and deliver affordable rural homes. Working under the leadership of the Development Director and collaboratively with internal colleagues and external consultants and contractors. The role will be to fully coordinate from inception working with Rural Housing Enablers, site acquisition and planning through to completion with the day-to-day project management of rural exception site housing delivery (noting, we do deliver some through selective Section 106 planning schemes with housing developers). Our typical land lead sites are around eight to twelve affordable homes, and may incorporate some open market housing to provide some necessary cross subsidy funding. About you: To succeed in this role, you will have a proven track record in working and successfully delivering affordable housing development and preferably rural housing. You will need excellent communication and interpersonal skills, with an ability to work both collaboratively but also be an independent self-starter. It takes a special person with professionalism, enthusiasm, initiative, tenacity and a great deal of pride in the end product to stay the course and deliver these small, often challenging yet ultimately rewarding community lead housing schemes. The right candidate will also ideally have some technical construction experience, either from formal qualification of direct housing delivery. English Rural is looking to invest in and develop the right candidate to grow with our business. If you feel excited by the challenges posed by this role, we would love to hear from you! Closing date for applications: 12pm on Monday 8th June 2026. Interviews: Tuesday 23rd June 2026 (to be held in our London office). Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK. English Rural Housing Association is committed to equal opportunities and values diversity in its workforce. No agencies please.
1. Background Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery. 2. Purpose of the Role The Senior Operations Officer supports operational planning, procurement follow-up, documentation control, and implementation support systems so that project delivery requirements are translated into timely and well-organised operational action. 3.Terms of Reference Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid) Reporting to: Project Manager Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements Full time/Part time: Full Time 4. Scope of Work and Key Responsibilities Operational planning and tracking Support the Project Manager in maintaining operational plans, procurement trackers, action logs, and implementation support schedules. Monitor progress of operational actions and follow up with responsible staff to minimise avoidable delays. Procurement and Supply chain support Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing. Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention. Coordinate with the Sudan Operations and Logistics Officer on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation Documentation and Asset control support Maintain orderly operational records covering procurement files, delivery notes, inventory information, service agreements, and other control documents. Support tracking of assets, equipment, and key operational commitments linked to project implementation. Operational Risk Management Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness. Provide timely updates to the Project Manager on issues requiring escalation or re-prioritisation. 5. Qualifications and Experience Bachelor s degree or Diploma in operations management, logistics, supply chain, Business Administration, or related field At least 5 years of relevant experience; preferably in humanitarian or project environment. Good understanding of procurement workflows, record keeping, and implementation support systems. Strong organizational, attention to details and communication skills. Full professional proficiency in English. Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities. Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders. 6 . Core Competencies Operational organization Confidential handling of information Analytical thinking. Service orientation and teamwork 7. Compliance, Safeguarding and Ethics The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations. The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements. The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders. Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
May 25, 2026
Full time
1. Background Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery. 2. Purpose of the Role The Senior Operations Officer supports operational planning, procurement follow-up, documentation control, and implementation support systems so that project delivery requirements are translated into timely and well-organised operational action. 3.Terms of Reference Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid) Reporting to: Project Manager Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements Full time/Part time: Full Time 4. Scope of Work and Key Responsibilities Operational planning and tracking Support the Project Manager in maintaining operational plans, procurement trackers, action logs, and implementation support schedules. Monitor progress of operational actions and follow up with responsible staff to minimise avoidable delays. Procurement and Supply chain support Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing. Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention. Coordinate with the Sudan Operations and Logistics Officer on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation Documentation and Asset control support Maintain orderly operational records covering procurement files, delivery notes, inventory information, service agreements, and other control documents. Support tracking of assets, equipment, and key operational commitments linked to project implementation. Operational Risk Management Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness. Provide timely updates to the Project Manager on issues requiring escalation or re-prioritisation. 5. Qualifications and Experience Bachelor s degree or Diploma in operations management, logistics, supply chain, Business Administration, or related field At least 5 years of relevant experience; preferably in humanitarian or project environment. Good understanding of procurement workflows, record keeping, and implementation support systems. Strong organizational, attention to details and communication skills. Full professional proficiency in English. Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities. Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders. 6 . Core Competencies Operational organization Confidential handling of information Analytical thinking. Service orientation and teamwork 7. Compliance, Safeguarding and Ethics The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations. The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements. The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders. Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
1. Background Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery. 2. Purpose of the Role The Senior Programmes Officer (Maternity Cover) is responsible for supporting the effective coordination, delivery, and development of a multi-country humanitarian programme portfolio. The role ensures continuity of programme implementation during the maternity cover period by maintaining strong partner relationships, overseeing programme progress, and supporting high-quality proposal development and reporting. The post holder will act as a key focal point for communication with implementing partners and internal teams, ensuring that programme activities remain on track, compliant, and responsive to evolving needs. The role also contributes to organisational growth through proposal development, donor engagement, and strengthening partnerships. 3.Terms of Reference Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid) Reporting to: Programmes Manager Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements Full time/Part time: Full Time Travel: International travel may be required depending on programme and organisational needs. 4. Scope of Work and Key Responsibilities Programme Coordination and Partner Management Maintain regular communication with implementing partners across multiple countries Coordinate programme activities to ensure timely and effective delivery Support negotiation and alignment with field teams and partners on implementation priorities Build and maintain strong working relationships with partners and stakeholders Proposal Development, Business Development and Donor Engagement Lead the development of project proposals, concept notes, and budgets Contribute to business development efforts, including drafting marketing materials and supporting donor engagement Develop marketing and programme-related materials to support fundraising and visibility Build and maintain relationships with donors and external stakeholders Programme Monitoring, Reporting and Compliance Review narrative and financial reports from partners for quality and accuracy Track programme deliverables, milestones, and deadlines across projects Maintain programme trackers, dashboards, and internal monitoring tools Liaise with Monitoring and Evaluation (M&E) teams to support programme tracking and learning Ensure documentation and data are organised, accurate, and up to date Financial Coordination Coordinate closely with the finance team on budgets, forecasts, and expenditure tracking Review partner budgets and support financial planning processes Ensure alignment between programme delivery and financial requirements Design, Communications and Knowledge Products Develop visual and written materials including presentations, one-pagers, capability statements, and reports Support media and communications outputs using design tools such as Canva and Adobe Creative Suite Contribute to internal and external communications materials to enhance programme visibility Support media-related activities, including content development and basic media training where required Capacity Building and Team Support Provide training and guidance to implementing partners on project requirements and standard operating procedures (SOPs) Develop and refine internal documents such as SOPs and guidance materials Support onboarding, training, and supervision of interns Provide support to colleagues across programme activities as required Systems, Learning and Operational Support Maintain and update programme databases and information systems Support feedback collection processes, including surveys and learning inputs Contribute to problem-solving and continuous improvement across programmes Participate in calls across multiple time zones and undertake occasional travel as required Procurement and supply chain support Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing. Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention. Coordinate with the Operations and Logistics Officer in the field on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation. Operational risk management Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness. Provide timely updates to the Programmes Manager on issues requiring escalation or re-prioritisation. 5. Qualifications and Experience Degree or equivalent experience in international development, humanitarian studies, or a related field Minimum of 3 years of relevant experience in programme coordination, project management, or humanitarian/development settings Proven experience in proposal development, including budget preparation Strong experience working with implementing partners and managing multi-country programmes Experience reviewing narrative and financial reports and ensuring donor compliance Familiarity with working alongside finance and monitoring and evaluation (M&E) teams 6. Core Competencies Strong organisational and coordination skills with the ability to manage multiple priorities Excellent written and verbal communication skills, with fluency in English required; Arabic is desirable Strong analytical and problem-solving abilities Experience developing presentations, reports, and programme materials Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with tools such as Canva or Adobe Ability to work independently, take initiative and coordinate across multiple time zones in a fast-paced environment 7. Compliance, Safeguarding and Ethics The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations. The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements. The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders. Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
May 25, 2026
Full time
1. Background Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery. 2. Purpose of the Role The Senior Programmes Officer (Maternity Cover) is responsible for supporting the effective coordination, delivery, and development of a multi-country humanitarian programme portfolio. The role ensures continuity of programme implementation during the maternity cover period by maintaining strong partner relationships, overseeing programme progress, and supporting high-quality proposal development and reporting. The post holder will act as a key focal point for communication with implementing partners and internal teams, ensuring that programme activities remain on track, compliant, and responsive to evolving needs. The role also contributes to organisational growth through proposal development, donor engagement, and strengthening partnerships. 3.Terms of Reference Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid) Reporting to: Programmes Manager Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements Full time/Part time: Full Time Travel: International travel may be required depending on programme and organisational needs. 4. Scope of Work and Key Responsibilities Programme Coordination and Partner Management Maintain regular communication with implementing partners across multiple countries Coordinate programme activities to ensure timely and effective delivery Support negotiation and alignment with field teams and partners on implementation priorities Build and maintain strong working relationships with partners and stakeholders Proposal Development, Business Development and Donor Engagement Lead the development of project proposals, concept notes, and budgets Contribute to business development efforts, including drafting marketing materials and supporting donor engagement Develop marketing and programme-related materials to support fundraising and visibility Build and maintain relationships with donors and external stakeholders Programme Monitoring, Reporting and Compliance Review narrative and financial reports from partners for quality and accuracy Track programme deliverables, milestones, and deadlines across projects Maintain programme trackers, dashboards, and internal monitoring tools Liaise with Monitoring and Evaluation (M&E) teams to support programme tracking and learning Ensure documentation and data are organised, accurate, and up to date Financial Coordination Coordinate closely with the finance team on budgets, forecasts, and expenditure tracking Review partner budgets and support financial planning processes Ensure alignment between programme delivery and financial requirements Design, Communications and Knowledge Products Develop visual and written materials including presentations, one-pagers, capability statements, and reports Support media and communications outputs using design tools such as Canva and Adobe Creative Suite Contribute to internal and external communications materials to enhance programme visibility Support media-related activities, including content development and basic media training where required Capacity Building and Team Support Provide training and guidance to implementing partners on project requirements and standard operating procedures (SOPs) Develop and refine internal documents such as SOPs and guidance materials Support onboarding, training, and supervision of interns Provide support to colleagues across programme activities as required Systems, Learning and Operational Support Maintain and update programme databases and information systems Support feedback collection processes, including surveys and learning inputs Contribute to problem-solving and continuous improvement across programmes Participate in calls across multiple time zones and undertake occasional travel as required Procurement and supply chain support Support review of procurement requests, specifications, delivery schedules, and procurement documentation for completeness before onward processing. Track status of procurement packages, purchase actions, vendor communications, and delivery milestones and flag bottlenecks for management attention. Coordinate with the Operations and Logistics Officer in the field on shipment status, local sourcing issues, warehousing constraints, and asset receipt confirmation. Operational risk management Identify operational bottlenecks relating to procurement timing, delivery sequencing, documentation gaps, or service support readiness. Provide timely updates to the Programmes Manager on issues requiring escalation or re-prioritisation. 5. Qualifications and Experience Degree or equivalent experience in international development, humanitarian studies, or a related field Minimum of 3 years of relevant experience in programme coordination, project management, or humanitarian/development settings Proven experience in proposal development, including budget preparation Strong experience working with implementing partners and managing multi-country programmes Experience reviewing narrative and financial reports and ensuring donor compliance Familiarity with working alongside finance and monitoring and evaluation (M&E) teams 6. Core Competencies Strong organisational and coordination skills with the ability to manage multiple priorities Excellent written and verbal communication skills, with fluency in English required; Arabic is desirable Strong analytical and problem-solving abilities Experience developing presentations, reports, and programme materials Proficiency in Microsoft Office (especially Excel, Word, and PowerPoint); experience with tools such as Canva or Adobe Ability to work independently, take initiative and coordinate across multiple time zones in a fast-paced environment 7. Compliance, Safeguarding and Ethics The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations. The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements. The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders. Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.
ABOUT ELDON HOUSING ASSOCIATION Eldon Housing Association was established in 1981 and specialises in the provision of housing for older people. Our sheltered and extra-care housing schemes are in the London Borough of Croydon and West Sussex. We also provide Facilities Management services to three London Borough of Croydon Residential Care Homes/Day Centres. We're proud of our purpose and our track record, and we're ambitious about what comes next. As the sector continues to change, we are strengthening our Board to ensure we have the right mix of skills, perspective and challenge to support Eldon's long-term resilience and growth. THE OPPORTUNITY We are seeking a new Board Member to help shape Eldon's strategic direction, provide constructive oversight and ensure we continue to deliver safe, high-quality services for our tenants. This is an opportunity to make a meaningful contribution to a locally rooted organisation that supports older people - bringing your insight, judgement and governance experience to Board discussions that genuinely matter. WHAT WE'RE LOOKING FOR We welcome applications from people who share our values and can bring strong strategic thinking, sound decision-making and a commitment to good governance. We are particularly interested in candidates with experience in one or more of the following areas: Governance and Regulation Risk Management IT / Digital (cybersecurity, data management, and the practical opportunities/risks of AI) Housing Management Human Resources Previous Board experience is helpful but not essential. We're especially keen to hear from candidates who can contribute fresh thinking and help us reflect the communities we serve. TIME COMMITMENT: Four Board meetings each year. Four Committee meetings each year. Two Saturday away days. Meetings are typically held Thursdays at 5.30pm, with a mix of in-person meetings in Croydon and virtual sessions. A full induction programme and ongoing support will be provided. INCLUSION MATTERS We want our Board to better reflect the breadth of backgrounds and lived experiences in our communities. We strongly encourage applications from under-represented groups and from candidates who can bring different perspectives to our decision-making. LOCATION PREFERENCE Ideally, you will live within a 20-mile radius of our Head Office in Croydon to support occasional in-person attendance and local engagement. HOW TO APPLY The Board Recruitment Pack which includes the Role Description and Person Specification is available from our Executive and Governance Officer, Phoebe Herschdorfer. To apply, please send: An up-to-date CV, and A short supporting statement (maximum two pages) explaining: why you are interested in becoming a Board Member at Eldon Housing; and what skills and experience you would bring to the Board. Please email your application by 11:59 PM Thursday 11th June 2026 to: Phoebe Herschdorfer Executive & Governance Officer.
May 25, 2026
Full time
ABOUT ELDON HOUSING ASSOCIATION Eldon Housing Association was established in 1981 and specialises in the provision of housing for older people. Our sheltered and extra-care housing schemes are in the London Borough of Croydon and West Sussex. We also provide Facilities Management services to three London Borough of Croydon Residential Care Homes/Day Centres. We're proud of our purpose and our track record, and we're ambitious about what comes next. As the sector continues to change, we are strengthening our Board to ensure we have the right mix of skills, perspective and challenge to support Eldon's long-term resilience and growth. THE OPPORTUNITY We are seeking a new Board Member to help shape Eldon's strategic direction, provide constructive oversight and ensure we continue to deliver safe, high-quality services for our tenants. This is an opportunity to make a meaningful contribution to a locally rooted organisation that supports older people - bringing your insight, judgement and governance experience to Board discussions that genuinely matter. WHAT WE'RE LOOKING FOR We welcome applications from people who share our values and can bring strong strategic thinking, sound decision-making and a commitment to good governance. We are particularly interested in candidates with experience in one or more of the following areas: Governance and Regulation Risk Management IT / Digital (cybersecurity, data management, and the practical opportunities/risks of AI) Housing Management Human Resources Previous Board experience is helpful but not essential. We're especially keen to hear from candidates who can contribute fresh thinking and help us reflect the communities we serve. TIME COMMITMENT: Four Board meetings each year. Four Committee meetings each year. Two Saturday away days. Meetings are typically held Thursdays at 5.30pm, with a mix of in-person meetings in Croydon and virtual sessions. A full induction programme and ongoing support will be provided. INCLUSION MATTERS We want our Board to better reflect the breadth of backgrounds and lived experiences in our communities. We strongly encourage applications from under-represented groups and from candidates who can bring different perspectives to our decision-making. LOCATION PREFERENCE Ideally, you will live within a 20-mile radius of our Head Office in Croydon to support occasional in-person attendance and local engagement. HOW TO APPLY The Board Recruitment Pack which includes the Role Description and Person Specification is available from our Executive and Governance Officer, Phoebe Herschdorfer. To apply, please send: An up-to-date CV, and A short supporting statement (maximum two pages) explaining: why you are interested in becoming a Board Member at Eldon Housing; and what skills and experience you would bring to the Board. Please email your application by 11:59 PM Thursday 11th June 2026 to: Phoebe Herschdorfer Executive & Governance Officer.
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 24 - 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed)
May 25, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 24 - 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed)
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
May 25, 2026
Full time
MAIN PURPOSE OF JOB To plan, and manage an efficient and effective administration service in the housing office. To give administrative assistance and support to the HOUSING OFFICE members of HOUSING OFFICE staff. To support the Board. SUMMARY OF OBJECTIVES At all times to carry out duties and responsibilities with due regard to the Board's Equal Opportunities Policy within the context of the Council's policy and other policies and procedures. At all times to carry out duties and responsibilities with due regard to the Health and Safety policy. To provide administrative support to the various work areas in the housing office and other locations within the estate. To ensure all administrative systems are reviewed, maintained and operated efficiently in accordance with Management Agreement. To monitor and keep records of on-the-job training for staff (including in-house induction) within the housing office. To be responsible for regular processing and completion of statistical information and ensure periodic reports are submitted to deadline. To assist in the provision of a high quality housing office reception service to HOUSING OFFICE residents, partners, stakeholders and Council. To provide advice and guidance on all public enquiries via the counter, telephone and or written correspondence. To maintain a supply of relevant forms and leaflets for the public, To liaise as required with contractors and agencies. To be responsible for providing appropriate records for HOUSING OFFICE staff e.g. absence returns and maternity/sick certificates, ensuring that documents are forwarded in accordance with deadlines and appropriate procedures. To be responsible for disseminating information and changes to procedures to staff giving advice on general process as necessary. To ensure the availability of the computer printers, photocopier and other office equipment to all-relevant staff and keeping records of office repair and maintenance schedules, To monitor the use, security and maintenance of the HOUSING OFFICE housing office. To be responsible for maintaining the HOUSING OFFICE Library in consultation with the HOUSING OFFICE Lead Officer. To ensure routine sorting of correspondence, complaints and members' enquiries, in and out of the office is effectively undertaken and ensuring council's policy on replies to correspondence is adhered to. To prepare reports on customer care issues, e.g. members enquiries, complaints and correspondence, to ensure that replies are made within target times. To service the Estate Management Board meetings by taking minutes, sending out reports, preparing reports in conjunction with the HOUSING OFFICE Lead Officer. Post holder will be required to attend Estate Management Board meetings monthly in the evening and out of hours. Maintain the HOUSING OFFICE Share Register. Design, print out and organise distribution of newsletters and posters for HOUSING OFFICE publicity. To operate Visual Display Units and Micro Computers extracting relevant information, and inputting data as necessary to fulfil duties and to assist with the development and implementation of new technology in accordance with prescribed agreements. To have specific administrative responsibility for the provision and ongoing operation of fire extinguishers, alarms, first aid equipment, staff clothing and other general Health and Safety matters in the HOUSING OFFICE office and other locations. To maintain stock records, including security keys Co-ordinate room hire. Arrange maintenance of meeting rooms and ensure that the meeting rooms are cleaned and set up ready for all meetings. Responsible for the efficient filing/ retrieval of old files and former tenants' files: Also to ensure the archive storage room is kept in an orderly manner. To be responsible for the ordering, usage and monitoring of office programmes and stationery. The stationery room is kept in an organised manner. To ensure that the cleaning arrangement for the office is maintained and the kitchen and all the equipment in the kitchen is cleaned regularly. To design routine administrative forms and reports. To be responsible for maintaining the imprest accounts and value disbursement on the approval/ authorisation of designated signatories. Developing the use and application of information technology in the administrative activities of the HOUSING OFFICE. To undertake any other duties as required in accordance with the exigencies of the service. PERSONAL SPECIFICATION 1. PHYSICAL REOUIREMENTS The jobholder must be able to carry out the duties of the job using any appropriate aids or adaptations. HOUSING OFFICE will provide any aids or make adaptations so that disability is not itself a barrier to employment, 2. EXPERIENCE Experience of at least two years doing administrative duties. Experience of working with the public in a service capacity. 3. EDUCATION No specific formal education requirement, however it is expected that candidates with possess literate and numerate ability to a level sufficient to carry out the full range of duties. 4. SKILLS/ KNOWLEDGE/ABILITY (a) Communication Skills Post holder should have oral, written and word processor communication skills and be able to communicate effectively in various situations. (ii) Ability to organise information systematically. (b) Knowledge and Ability Applicants should have understanding of the office administrator's role. Applicants must be able to demonstrate the ability to work within a team. 5. ADMINISTRATIVE SKILLS An ability to develop monitoring systems and review the efficiency of administrative office systems. Contractual obligation to attend regular HOUSING OFFICE meetings which might run into late evenings. The post holder must be able to plan her/his own work and also to work on own initiative and under pressure. Candidates must have experience of Microsoft Office, Northgate, Anite. They can easily be trained on Northgate Housing software and anite for filing documents. Be able to demonstrate ability to work as part of the team. (6) ATTITUDE Candidates must demonstrate that they have a positive attitude towards the promotion of the Equal Opportunities Policy within the council and in the services that it provides to the Community.
BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC s expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC s KPIs Hours; Week one Mon, Thurs and Fri (Apply online only) (15 hours) Week two Tues, and Wed 1700-22.00, Sat and Sun (Apply online only) (25 hours) Average hours over the 2 weeks are 20 hours Pay rate; £16.50ph PAYE - £21.82ph UMB This is a temp ongoing role Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon- Fri 9-5. Please only apply if you can commit to starting on this day! Apply now for immediate consideration!
May 24, 2026
Full time
BDS are currently recruiting for a Repairs Customer Service Advisor to work with a well known Housing Association in their office in Chelmsford. Main duties include but are not limited too; Acting as the first point of contact for resident enquiries via telephone Assisting residents in the diagnostics required to report routine repairs, and raising these repairs on our CRM Helping tenants to raise other cases and tasks, such as a report of antisocial behaviour, and recording details as appropriate Raising, chasing and escalating tenant complaints as required Assisting residents to make payments, such as for rent or service charges Liaising with local Housing Officers to facilitate requests from their residents Utilising excellent communication skills to resolve calls promptly and effectively, in-line with the CSC s expected service level Delivering excellent customer service and ensuring a high rate of first contact resolution (FCR), in-line with the CSC s KPIs Hours; Week one Mon, Thurs and Fri (Apply online only) (15 hours) Week two Tues, and Wed 1700-22.00, Sat and Sun (Apply online only) (25 hours) Average hours over the 2 weeks are 20 hours Pay rate; £16.50ph PAYE - £21.82ph UMB This is a temp ongoing role Start date for this position is the 24th June and is non-negotiable due to training taking place in the first 2 weeks Mon- Fri 9-5. Please only apply if you can commit to starting on this day! Apply now for immediate consideration!
A voids surveyor in social housing inspects empty properties between tenancies to assess their condition and identify required repairs or upgrades. They specify and cost necessary works, coordinate turnaround activities, and ensure homes meet lettable standards and safety requirements before new occupants move in. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect vacant properties to assess overall condition after tenants move out Identify repairs, damage, and any health or safety hazards Specify required works to bring the property up to lettable standard Prepare cost estimates and approve repair budgets Raise and manage work orders for contractors and maintenance teams Monitor progress of works on-site to ensure quality and timelines are met Carry out interim and final inspections before properties are re-let Ensure compliance with safety regulations (e.g. gas, electrical, fire safety) Liaise with contractors, housing officers, and lettings teams to coordinate turnaround Keep accurate records, reports, and documentation of works completed and costs incurred Profile A good voids surveyor is highly organised and detail-oriented, able to quickly assess a property's condition and identify all necessary repairs to meet lettable standards. They combine strong technical knowledge with practical judgement, ensuring works are specified accurately, cost-effectively, and in line with safety regulations. They also communicate clearly with contractors and internal teams, manage timelines efficiently to minimise void periods, and maintain a strong focus on quality so properties are ready for new tenants without delays or repeat issues. Job Offer Long term contract Competitive Hourly Rate ASAP start date
May 24, 2026
Seasonal
A voids surveyor in social housing inspects empty properties between tenancies to assess their condition and identify required repairs or upgrades. They specify and cost necessary works, coordinate turnaround activities, and ensure homes meet lettable standards and safety requirements before new occupants move in. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect vacant properties to assess overall condition after tenants move out Identify repairs, damage, and any health or safety hazards Specify required works to bring the property up to lettable standard Prepare cost estimates and approve repair budgets Raise and manage work orders for contractors and maintenance teams Monitor progress of works on-site to ensure quality and timelines are met Carry out interim and final inspections before properties are re-let Ensure compliance with safety regulations (e.g. gas, electrical, fire safety) Liaise with contractors, housing officers, and lettings teams to coordinate turnaround Keep accurate records, reports, and documentation of works completed and costs incurred Profile A good voids surveyor is highly organised and detail-oriented, able to quickly assess a property's condition and identify all necessary repairs to meet lettable standards. They combine strong technical knowledge with practical judgement, ensuring works are specified accurately, cost-effectively, and in line with safety regulations. They also communicate clearly with contractors and internal teams, manage timelines efficiently to minimise void periods, and maintain a strong focus on quality so properties are ready for new tenants without delays or repeat issues. Job Offer Long term contract Competitive Hourly Rate ASAP start date
Trent and Dove Housing
Burton-on-trent, Staffordshire
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
May 24, 2026
Full time
We are looking for an approachable, innovative, enthusiastic individual who shares our commitment to community involvement and providing a high standard of customer service. As part of a team responsible for the delivery of excellent frontline customer service, the successful applicant will have the proven ability of working with the public. Income Officer Salary up to 33,335 per annum 37 hours per week Benefits include company pension and private healthcare T he role of an Income Officer will be responsible for ; Managing patch based accounts up to eviction stage, through the arrears recovery process Promote tenancy sustainment whilst managing through enforcement to recover debt in an accurate, sensitive, confident and responsive manner together with representing TDH at County Court for any possession or warrant action required Deliver high end customer service at all times Comply with all TDH Income procedures and company policies Support the provision of a high-quality income management service, by working in partnership with other teams across the Housing Service area Working with external key stakeholders to ensure vulnerable customers are identified and are offered appropriate support. Be a strong communicator able to deliver your skills through effective working relationships with all work colleagues whilst meeting agreed targets. Be driven, with the aim to make a difference through income management Support and assist the Income Manager & Head of Service in the performance of their duties The skills, knowledge & experience required; Up to date knowledge on welfare reform & associated benefits The ability to manage case loads and be target driven Excellent communication skills, both written and verbal The ability to relate and communicate with people on varying levels, whilst managing conflict and complex situations. The drive to make a difference through income management. The closing date for applications is 13th May 2026 We welcome applications from all sections of the community.
Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Your role will be to take responsibility for ensuring that all properties are compliant with all compliance obligations, working in a team managing the following compliance streams: gas safety, water safety, asbestos, electrical safety, fire safety and lift LOLER requirements. Working with the Building Compliance Manager, you will deliver a high quality and robust compliance service, ensuring reactive works, planned works and servicing programmes are delivered effectively, on time and to required standards. Ensuring all databases remain compliant and are up to date, you will take responsibility for ensuring the completion of works within required timeframes and verifying the quality and value for money provided to our residents and other stakeholders, maintaining a reliable and consistent service. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation of compliance workstreams as well as experience of managing Health and Safety via regulations. The successful candidate will need to have experience working on fire contracts (Compliance) and fire safety tasks as well as general understanding/experience in other compliance areas. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role), however your first 3-months will be office based so you can complete the necessary training. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Monday 25 May 2026. Interviews will be held at the Newlon Head Office on Tuesday 2 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
May 24, 2026
Full time
Salary: £39,512 per annum plus opportunity to earn up to 5% performance related pay Contract: full-time, permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Your role will be to take responsibility for ensuring that all properties are compliant with all compliance obligations, working in a team managing the following compliance streams: gas safety, water safety, asbestos, electrical safety, fire safety and lift LOLER requirements. Working with the Building Compliance Manager, you will deliver a high quality and robust compliance service, ensuring reactive works, planned works and servicing programmes are delivered effectively, on time and to required standards. Ensuring all databases remain compliant and are up to date, you will take responsibility for ensuring the completion of works within required timeframes and verifying the quality and value for money provided to our residents and other stakeholders, maintaining a reliable and consistent service. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation of compliance workstreams as well as experience of managing Health and Safety via regulations. The successful candidate will need to have experience working on fire contracts (Compliance) and fire safety tasks as well as general understanding/experience in other compliance areas. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. We currently offer the opportunity to work up to 2 days at home (depending on the role), however your first 3-months will be office based so you can complete the necessary training. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale For further information and details of how to apply, please visit our website via the apply button. Closing date: 23:59 on Monday 25 May 2026. Interviews will be held at the Newlon Head Office on Tuesday 2 June 2026. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary ongoing basis. Role: Housing Assistant (Temporary Accommodation) Location: East Edinburgh (Niddrie) Hours: Monday to Friday (36 hours per week) Pay Rate: £14.51 per hour Duration: Temporary ongoing Start Date: Immediate Please note this post is subject to a Basic Disclosure check at a cost of £25. Why Join This Role? Be part of a compassionate and dedicated team supporting individuals and families in temporary accommodation across Edinburgh. Gain valuable experience within the public sector and housing support services. Play a key role in helping vulnerable residents access accommodation, support, and essential services. Work within an inclusive and supportive environment with opportunities to build your skills and experience. What You'll Be Doing Providing administrative and customer support via telephone, email, and online communication channels. Assisting residents with temporary accommodation enquiries, tenancy-related queries, and support requests. Supporting the management of accommodation records, referrals, and service documentation. Updating client information and processing records accurately using internal systems. Liaising with housing officers, support services, and external agencies to ensure residents receive appropriate assistance. Handling sensitive and confidential information with professionalism and discretion. Supporting the day-to-day operations of the temporary accommodation team through effective administration and record-keeping. Communicating confidently, calmly, and empathetically with residents, including those experiencing challenging circumstances. Working collaboratively within a supportive team to meet service standards and deadlines. What We're Looking For Previous administrative or customer service experience within a busy environment. Strong IT skills, including accurate data entry and confident use of Microsoft Office packages. Excellent written and verbal communication skills. A calm, empathetic, and professional approach when dealing with vulnerable individuals and members of the public. Strong organisational skills with excellent attention to detail. Ability to prioritise workload and work effectively in a fast-paced environment. A proactive, reliable, and team-focused attitude. Desirable: Experience within housing, homelessness, temporary accommodation, or local authority services. Understanding of housing support or tenancy-related processes. Interested? If you're organised, compassionate, and ready to make a positive impact in your community, apply online today - we'd love to hear from you!
May 24, 2026
Seasonal
Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary ongoing basis. Role: Housing Assistant (Temporary Accommodation) Location: East Edinburgh (Niddrie) Hours: Monday to Friday (36 hours per week) Pay Rate: £14.51 per hour Duration: Temporary ongoing Start Date: Immediate Please note this post is subject to a Basic Disclosure check at a cost of £25. Why Join This Role? Be part of a compassionate and dedicated team supporting individuals and families in temporary accommodation across Edinburgh. Gain valuable experience within the public sector and housing support services. Play a key role in helping vulnerable residents access accommodation, support, and essential services. Work within an inclusive and supportive environment with opportunities to build your skills and experience. What You'll Be Doing Providing administrative and customer support via telephone, email, and online communication channels. Assisting residents with temporary accommodation enquiries, tenancy-related queries, and support requests. Supporting the management of accommodation records, referrals, and service documentation. Updating client information and processing records accurately using internal systems. Liaising with housing officers, support services, and external agencies to ensure residents receive appropriate assistance. Handling sensitive and confidential information with professionalism and discretion. Supporting the day-to-day operations of the temporary accommodation team through effective administration and record-keeping. Communicating confidently, calmly, and empathetically with residents, including those experiencing challenging circumstances. Working collaboratively within a supportive team to meet service standards and deadlines. What We're Looking For Previous administrative or customer service experience within a busy environment. Strong IT skills, including accurate data entry and confident use of Microsoft Office packages. Excellent written and verbal communication skills. A calm, empathetic, and professional approach when dealing with vulnerable individuals and members of the public. Strong organisational skills with excellent attention to detail. Ability to prioritise workload and work effectively in a fast-paced environment. A proactive, reliable, and team-focused attitude. Desirable: Experience within housing, homelessness, temporary accommodation, or local authority services. Understanding of housing support or tenancy-related processes. Interested? If you're organised, compassionate, and ready to make a positive impact in your community, apply online today - we'd love to hear from you!
Are you looking to lead on developer contributions and S106 agreements? The District Council has an exciting S106 Officer opportunity! Location: Ely, CB7 Salary: £33,699 - £38,220 per annum plus benefits Job Type: Full Time, Permanent Closing Date: Sunday 31 May 2026 About Us: East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. S106 Officer - The Role: An exciting opportunity has arisen to join our Infrastructure and Strategic Housing team at The District Council as a S106 Officer on a permanent basis. If you are a customer focused, professional, team-oriented individual with excellent organisational skills, then we would like to hear from you. S106 Officer - Key Responsibilities: - Provide advice to colleagues and applicants on S106 obligations, planning applications and heads of terms - Negotiate S106 Agreements on behalf of the Council with applicants, planning and legal officers - Lead the administration, monitoring and enforcement of S106 processes, including database management and reconciliation - Monitor implementation of developments on site to ensure compliance with financial and non-financial obligations - Develop and write performance and financial reports and assist with audits for committees and finance teams - Work closely with finance colleagues on collection and spending of S106 contributions - Maintain up-to-date knowledge of relevant legislation and proactively recommend revised procedures S106 Officer - You: - 5 GCSEs or equivalent including English and Maths (grade C or grade 4 above), plus Business Administration qualification or equivalent experience - Experience in Development Management and management of S106 Agreements with knowledge of developer contributions, CIL and S106 - Advanced knowledge of Microsoft Office, Excel and Access with proven ability to collate, query and analyse data - Ability to communicate technical information clearly both verbally and in writing to diverse stakeholders - Methodical approach with high levels of accuracy and excellent organisational skills - Strong interpersonal skills and ability to manage multiple deadlines and competing priorities Benefits: - We do offer hybrid working arrangements, the minimum expectation for this role is to be present in the office at least 3 days per week. - Childcare scheme in approved cases - Training and development opportunities - Occupational health programme - Holiday and sickness scheme entitlements Closing date for completed applications is: Sunday 31 May 2026 The selection process will be held on: 11 and 12 June 2026 To submit your CV for this exciting S106 Officer opportunity, click Apply today!
May 24, 2026
Full time
Are you looking to lead on developer contributions and S106 agreements? The District Council has an exciting S106 Officer opportunity! Location: Ely, CB7 Salary: £33,699 - £38,220 per annum plus benefits Job Type: Full Time, Permanent Closing Date: Sunday 31 May 2026 About Us: East Cambridgeshire boasts excellent transport links, stunning countryside, vibrant markets, and welcoming communities and it one of the UK's happiest and healthiest places to live. The District Council takes pride in its innovative approach to delivering sustainable and economically driven services that benefit residents, stakeholders, and the environment. S106 Officer - The Role: An exciting opportunity has arisen to join our Infrastructure and Strategic Housing team at The District Council as a S106 Officer on a permanent basis. If you are a customer focused, professional, team-oriented individual with excellent organisational skills, then we would like to hear from you. S106 Officer - Key Responsibilities: - Provide advice to colleagues and applicants on S106 obligations, planning applications and heads of terms - Negotiate S106 Agreements on behalf of the Council with applicants, planning and legal officers - Lead the administration, monitoring and enforcement of S106 processes, including database management and reconciliation - Monitor implementation of developments on site to ensure compliance with financial and non-financial obligations - Develop and write performance and financial reports and assist with audits for committees and finance teams - Work closely with finance colleagues on collection and spending of S106 contributions - Maintain up-to-date knowledge of relevant legislation and proactively recommend revised procedures S106 Officer - You: - 5 GCSEs or equivalent including English and Maths (grade C or grade 4 above), plus Business Administration qualification or equivalent experience - Experience in Development Management and management of S106 Agreements with knowledge of developer contributions, CIL and S106 - Advanced knowledge of Microsoft Office, Excel and Access with proven ability to collate, query and analyse data - Ability to communicate technical information clearly both verbally and in writing to diverse stakeholders - Methodical approach with high levels of accuracy and excellent organisational skills - Strong interpersonal skills and ability to manage multiple deadlines and competing priorities Benefits: - We do offer hybrid working arrangements, the minimum expectation for this role is to be present in the office at least 3 days per week. - Childcare scheme in approved cases - Training and development opportunities - Occupational health programme - Holiday and sickness scheme entitlements Closing date for completed applications is: Sunday 31 May 2026 The selection process will be held on: 11 and 12 June 2026 To submit your CV for this exciting S106 Officer opportunity, click Apply today!
A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract
May 24, 2026
Seasonal
A disrepair surveyor in social housing inspects properties to identify defects, hazards, and maintenance issues, often in response to tenant complaints or legal claims. They assess the extent of disrepair, recommend remedial works, estimate costs, and provide reports to ensure homes meet safety and regulatory standards. Client Details This large local authority manages one of the UK's biggest social housing portfolios, providing affordable homes and housing services to a diverse urban population. It oversees maintenance, tenancy support, and regeneration programmes while operating under public sector regulations and budget constraints. Description Inspect occupied properties to investigate reported defects and disrepair issues Part 35, Section 11&12, Expert Witness Reporting Diagnose causes of problems such as damp, mould, leaks, or structural faults Assess risks to tenant health and safety, including hazards under housing standards Prepare detailed reports for internal teams or legal cases Specify remedial works needed to resolve disrepair issues Estimate costs and prioritise works based on severity and urgency Instruct and oversee contractors carrying out repairs Monitor progress and quality of works through site visits and follow-up inspections Liaise with tenants, legal teams, and housing officers throughout the process Ensure compliance with housing legislation, policies, and regulatory requirements Profile A good disrepair surveyor is thorough and analytical, with the ability to accurately diagnose building defects and understand their root causes rather than just the symptoms. They apply strong technical knowledge and attention to detail to produce clear reports, realistic specifications, and cost-effective solutions that comply with housing standards and legal requirements. They also communicate professionally with tenants, contractors, and legal teams, handling sensitive situations with care while managing cases efficiently. Their focus on quality, compliance, and timely resolution helps reduce risk, improve living conditions, and prevent recurring issues. Ideally RICS or equivelant! Job Offer Competitive Rate of Pay Immediate Start Long term, secure contract
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
May 24, 2026
Contractor
We're recruiting an experienced Complaints and Repairs Officer to join a busy Temporary Accommodation and Resettlement service within a London local authority. This role will focus heavily on managing complaints, repairs casework and resident enquiries across temporary accommodation services. You will be responsible for investigating complaints, responding to Ombudsman and Members enquiries, liaising with residents and managing agents, and ensuring repairs and property-related issues are resolved effectively and in line with corporate policies and procedures. The successful candidate will have strong written and verbal communication skills alongside experience within temporary accommodation, housing management, property management, repairs and maintenance, or complaints handling within a local authority or housing setting. The Role - Manage complaints and repairs casework across temporary accommodation services. - Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. - Respond to Members enquiries, Ombudsman enquiries and escalated resident concerns within required timescales. - Liaise directly with residents, landlords, managing agents, contractors and internal teams to resolve accommodation and repairs issues. - Draft high-quality written complaint responses, investigation findings and case updates. - Monitor and progress repairs issues within temporary accommodation, ensuring timely resolutions and clear communication with residents. - Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. - Carry out property inspections, tenancy audits and follow-up visits where required. - Work collaboratively with procurement, placement and housing management teams to minimise disruption to residents. - Escalate complex safeguarding, health and safety or property concerns appropriately. - Maintain accurate records, reports and complaint logs on housing management systems. - Monitor trends and recurring issues to support service improvement and better resident outcomes. - Support the wider Temporary Accommodation and Resettlement team with accommodation-related casework when required. - Ensure all work is delivered in line with housing legislation, temporary accommodation policies and information governance requirements. Key Requirements - Experience handling complaints, repairs casework or resident enquiries within a housing or temporary accommodation environment. - Strong background in temporary accommodation, housing management, property management, repairs or maintenance services. - Experience responding to complex complaints, Members enquiries or Ombudsman cases. - Excellent written communication skills with the ability to produce professional and detailed complaint responses. - Strong verbal communication and customer service skills. - Ability to investigate issues thoroughly and manage sensitive conversations with residents professionally and empathetically. - Experience liaising with contractors, landlords, agents and internal departments to resolve repairs and accommodation issues. - Good understanding of housing standards, repairs processes and temporary accommodation challenges. - Ability to manage a busy and varied caseload effectively under pressure. - Strong organisational skills and attention to detail. - Good IT skills and experience updating housing or case management systems. - Understanding of data protection, safeguarding and resident-focused service delivery. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you are currently satisfied in your role, we welcome calls from Complaints Officers, Repairs Officers, Temporary Accommodation Officers, Housing Officers and Property Management professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 24, 2026
Seasonal
Job Title: Housing Policy Officer Location: London Borough of Newham Term : Temp initially 3 month Rate: 21.91 PAYE Are you passionate about making a difference in housing services? We are looking for a dynamic Housing Policy Officer to help shape and enhance the lives of residents in Newham. This is an exciting opportunity to play a pivotal role in developing housing policies and driving service improvements! What You'll Be Doing: In this influential position, you will: Develop, review, and update housing policies, strategies, and procedures. Stay informed on housing legislation and national policies, applying them in practice. Collaborate with housing teams and council colleagues to elevate service quality. Gather feedback from residents and stakeholders to inform policy decisions. Support service and case reviews to identify insights and drive improvements. Draft clear reports and briefings for senior leaders and elected members. Contribute to performance reporting and regulatory submissions. Co-ordinate responses to housing policy consultations. Facilitate workshops with staff and service users when needed. Who We're Looking For: We want to hear from enthusiastic individuals with a passion for housing and public service! You should ideally have: A degree in a relevant field or equivalent experience. Knowledge of housing policy, social housing issues, and local government. Understanding of the social housing regulatory environment. You'll also have experience in: Developing or implementing housing policies and strategies. Writing reports or policy documents. Collaborating with teams and external stakeholders. Running workshops or structured engagement sessions. Managing projects and juggling priorities. Skills and Strengths: We're looking for someone who: Writes clearly and confidently for various audiences. Analyses information and data effectively. Is comfortable with numbers and performance data. Has strong IT skills, especially in MS Word and Excel. Can manage their workload and meet deadlines. Is organised, adaptable, and thrives in a changing environment. Brings a creative, problem-solving approach to their work. If you're ready to contribute to meaningful change in housing services, apply today! Join us in making a positive impact on the Newham community! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
BRIDGEND COUNTY BOROUGH COUNCIL
Bridgend, Mid Glamorgan
37 hours per week Do you want to play a hands-on role in shaping how development comes forward across Bridgend County Borough, helping to ensure new schemes are delivered safely, efficiently and with the right transport infrastructure in place? An exciting opportunity has arisen for a motivated and capable professional to join the Highways Development Control team at Bridgend County Borough Council, within the Planning and Development Services Group. This is a key role within a well-established and supportive team that sits at the centre of the planning process and works closely with planners, developers and engineers to manage the transport impacts of development. The role focuses on providing professional highway and transportation advice on a wide range of planning applications, from smaller developments through to more complex schemes. You will assess transport implications, carry out site visits, engage with applicants and agents, and prepare clear, proportionate and defensible responses to the Local Planning Authority. The role also involves advising on appropriate mitigation, supporting Section 106 discussions, and contributing to the delivery of new or improved transport infrastructure where required. You will work closely with colleagues across highways and planning, as well as external consultants, developers and elected members. The role requires sound judgement, clear communication and a practical, solution-focused approach. With support from senior colleagues, you will take responsibility for your own caseload and contribute positively to the wider work of the team. This role would suit someone with experience in highways, transport or planning who is looking to develop their career within highways development control. Previous direct HDC experience is welcomed but not essential, and we are keen to hear from applicants who have been exposed to development-related transport or highway work and are ready to build their expertise in this area. For an informal discussion about the role please contact: Leigh Tuck Strategic Transport and Highways Development Control Team Leader Protecting children, young people or adults at risk is a core responsibility of all council employees. A valid driving licence is requirement for this post. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Under the provisions of the Local Government and Housing Act 1989 this post is designated as politically restricted. Closing Date: 10 June 2026 Benefits to working at Bridgend County Borough Council Job Description & Person Specification
May 24, 2026
Full time
37 hours per week Do you want to play a hands-on role in shaping how development comes forward across Bridgend County Borough, helping to ensure new schemes are delivered safely, efficiently and with the right transport infrastructure in place? An exciting opportunity has arisen for a motivated and capable professional to join the Highways Development Control team at Bridgend County Borough Council, within the Planning and Development Services Group. This is a key role within a well-established and supportive team that sits at the centre of the planning process and works closely with planners, developers and engineers to manage the transport impacts of development. The role focuses on providing professional highway and transportation advice on a wide range of planning applications, from smaller developments through to more complex schemes. You will assess transport implications, carry out site visits, engage with applicants and agents, and prepare clear, proportionate and defensible responses to the Local Planning Authority. The role also involves advising on appropriate mitigation, supporting Section 106 discussions, and contributing to the delivery of new or improved transport infrastructure where required. You will work closely with colleagues across highways and planning, as well as external consultants, developers and elected members. The role requires sound judgement, clear communication and a practical, solution-focused approach. With support from senior colleagues, you will take responsibility for your own caseload and contribute positively to the wider work of the team. This role would suit someone with experience in highways, transport or planning who is looking to develop their career within highways development control. Previous direct HDC experience is welcomed but not essential, and we are keen to hear from applicants who have been exposed to development-related transport or highway work and are ready to build their expertise in this area. For an informal discussion about the role please contact: Leigh Tuck Strategic Transport and Highways Development Control Team Leader Protecting children, young people or adults at risk is a core responsibility of all council employees. A valid driving licence is requirement for this post. The council's Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office. Under the provisions of the Local Government and Housing Act 1989 this post is designated as politically restricted. Closing Date: 10 June 2026 Benefits to working at Bridgend County Borough Council Job Description & Person Specification
