Hotel Operations Manager

Hotel Operations Manager Role Overview

Hotel Operations Manager required for a busy, well-established hotel in central Oban. The hotel is extremely popular with tourists and coach holidays, creating a fast-paced, high-demand environment where consistent service delivery and efficient operations are essential.

You will lead day-to-day hotel operations across front of house, driving performance, improving guest experience, and supporting a strong team culture focused on development and career progression. A planned refurbishment of guest rooms will also be a key operational priority during your tenure.

Key Responsibilities

• Manage daily operations to ensure smooth running of front of house and guest-facing services
• Lead and support the front of house team to deliver exceptional customer service
• Maintain and improve service standards, ensuring consistent guest satisfaction
• Oversee operational planning for peak periods, including tourist seasons and coach holiday arrivals/departures
• Handle operational issues proactively, ensuring fast resolution and high-quality outcomes
• Coordinate with relevant departments to support the overall guest journey and seamless service delivery
• Contribute to continuous improvement initiatives, including training, process improvements, and team performance development
• Support operations during planned room refurbishment, ensuring minimal disruption and strong guest communication
• Ensure compliance with relevant standards and company policies, delivering safe and reliable service

Skills & Experience Required

• Proven management experience within hospitality operations (front office or similar)
• Strong understanding of hotel operations and guest service standards
• Proven ability to lead teams in a busy, high-volume environment
• Proactive, hands-on approach to leadership and problem solving
• Excellent communication skills and the ability to maintain service excellence during peak periods
• Passion for hospitality and a genuine focus on improving guest experience
• Experience managing busy guest flows, including coach groups, is desirable

Salary & Benefits

• Competitive salary up to £36,000 per year (dependent on experience)
• Staff accommodation available for a small monthly charge - including all meals and bills.
• Supportive culture with development and career progression opportunities
• Opportunity to play a key role in operational improvement and planned hotel refurbishment

Location

Oban (Scotland)

What We're Looking For

A dedicated Operations Manager with hospitality experience, energy, and strong leadership capability-someone who can enhance team performance, maintain outstanding service standards, and deliver excellent guest experiences in a highly popular Oban hotel.