Customer Service Advisor

Customer Service Advisor

£22,000 - £28,000 OTE - depending on experience

Our client likes to connect customers with things they love, through a seamless personal experience. They achieve this through their dedicated contact centre teams and currently have some exciting opportunities for the right people to join them. If you love working with a team, providing great experience to customers and like to help people get the best and latest tech, then this may be the opportunity for you.

Our client works with large network providers to bring great mobile phone deals to their customers. They have a base of million customers with their online business equating to over 70% of their sales. These roles within their contact centre will be supporting the success of the business by being the first point of contact for their valuable customers.

If you think you have what it takes to be a member of their team, then please apply so they can start a conversation with you about how you could work together.

Main duties

• Providing exceptional customer service to new and existing customers, via communication channels (live chat, telephone and email).
• Will be able to work under their own initiative and alongside fellow team colleagues.
• Able to achieve realistic key performance indicators and targets.
• You will be highly motivated to provide solutions on a first-time resolution basis.
• The ideal candidate will have experience of working within a customer service industry.

The ideal candidate will have

• Great knowledge of Microsoft Office 365 products.
• Excellent communication skills both verbal and written to deal with calls, live chat and email.
• Experience of working within a customer service environment.
• The ability to work in a fast-paced industry.
• Want to work somewhere where you are valued as a team member.

In return our client offers:

• Competitive salary
• Individual monthly bonus based on performance
• Opportunity for career progression
• 22 days holiday plus bank holidays
• Pension scheme
• Social activities
• Free parking

Schedule

• Permanent Contract
• 7.5-hour shift
• Occasional weekend working

If you think you have what it takes to be a member of their Customer Service team, then please apply now.