The Role: We re looking for an inspiring and people?centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast?paced environment and takes pride in leading others to deliver exceptional customer experiences. You ll oversee the day?to?day running of one of our Customer Service teams, ensuring high?quality outcomes across telephony, live chat, administration and case handling. In this role, you ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement. You ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full?time role working 36 hours per week between 9:00am 6:00pm, Monday Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am 1:00pm. What You ll Be Doing: Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels. Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives. Coaching & development - Delivering regular coaching sessions, 1:1s and performance reviews to support colleague growth. Identifying training needs - Supporting structured development pathways and helping colleagues progress. Providing first?line support - Acting as the go?to escalation point for queries, decisions and process guidance. Quality assurance support - Conducting call listening, chat reviews and case investigations to maintain standards. Handling escalated complaints - Supporting the resolution of complex customer issues with professionalism and empathy. Championing customer outcomes - Ensuring fair treatment and positive outcomes in line with company values and regulatory expectations. Supporting performance management - Assisting with attendance, conduct and capability processes. Collaborating across teams - Working with Workforce Planning, Quality Assurance and other stakeholders to meet business needs. Driving improvements - Contributing to business change, process enhancements and departmental initiatives. What We re Looking For: Customer service leadership experience - Background in a customer service or contact centre management role. Strong communication skills - Clear, confident and effective in both written and verbal communication. Customer?focused mindset - Able to deliver a professional, empathetic and solution?focused service. Organised & detail?driven - Skilled at managing competing priorities in a fast?paced environment. Tech?confident - Comfortable working across multiple systems and digital tools. Resilient & calm - Able to stay composed under pressure and support others to do the same. Target?aware - Experience working to service levels or performance targets. Reliable & responsible - Someone who takes ownership and follows through. Flexible & adaptable - Comfortable adjusting to changing business needs. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday! Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
May 26, 2026
Full time
The Role: We re looking for an inspiring and people?centred Customer Service Team Leader to join our team in Aylesbury. This is a fantastic opportunity for someone who thrives in a fast?paced environment and takes pride in leading others to deliver exceptional customer experiences. You ll oversee the day?to?day running of one of our Customer Service teams, ensuring high?quality outcomes across telephony, live chat, administration and case handling. In this role, you ll motivate, coach and develop a team of Customer Service Agents, helping them grow their skills and consistently deliver excellent service. You ll be a visible, supportive leader - someone your team can rely on for guidance, clarity and encouragement. You ll also play a key part in maintaining operational performance, ensuring regulatory compliance and fostering a positive, engaged team culture. We have a hybrid approach to work and all attend the Aylesbury office every Wednesday. This is a full?time role working 36 hours per week between 9:00am 6:00pm, Monday Friday on a rotating shift pattern. You will also be required to work 1 Saturday in every 6, from 9:00am 1:00pm. What You ll Be Doing: Leading daily operations - Ensuring Customer Service activities run smoothly and efficiently across all channels. Monitoring performance - Tracking productivity, quality and service standards to meet departmental objectives. Coaching & development - Delivering regular coaching sessions, 1:1s and performance reviews to support colleague growth. Identifying training needs - Supporting structured development pathways and helping colleagues progress. Providing first?line support - Acting as the go?to escalation point for queries, decisions and process guidance. Quality assurance support - Conducting call listening, chat reviews and case investigations to maintain standards. Handling escalated complaints - Supporting the resolution of complex customer issues with professionalism and empathy. Championing customer outcomes - Ensuring fair treatment and positive outcomes in line with company values and regulatory expectations. Supporting performance management - Assisting with attendance, conduct and capability processes. Collaborating across teams - Working with Workforce Planning, Quality Assurance and other stakeholders to meet business needs. Driving improvements - Contributing to business change, process enhancements and departmental initiatives. What We re Looking For: Customer service leadership experience - Background in a customer service or contact centre management role. Strong communication skills - Clear, confident and effective in both written and verbal communication. Customer?focused mindset - Able to deliver a professional, empathetic and solution?focused service. Organised & detail?driven - Skilled at managing competing priorities in a fast?paced environment. Tech?confident - Comfortable working across multiple systems and digital tools. Resilient & calm - Able to stay composed under pressure and support others to do the same. Target?aware - Experience working to service levels or performance targets. Reliable & responsible - Someone who takes ownership and follows through. Flexible & adaptable - Comfortable adjusting to changing business needs. Why choose Agria Pet: Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK s Best Workplaces in 2023, 2024 and again in 2025, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK. What we offer: 25 days annual leave which increases with service, plus bank holidays and an extra day off for your Birthday! Opportunity to buy/sell up to 5 days annual leave per calendar year Pension and Life Assurance scheme Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too We aim to support the health and wellbeing of all our colleagues so you ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace
A leading IT Consultancy is seeking a HR Employee Relations Specialist Advisor on a contract basis. You will be needed to work onsite in London 2 times a week. The HR Employee Relations Specialist Advisor must have strong experience in ER and Employment Law. Ideally you would have worked in a business process environment and be able to analyze data. This is an urgent role so ideally you will be available to start within a few weeks. Purpose To provide proactive human resource support to specific business practices in line with the HR strategy and business objectives. Key Responsibilities: Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment. Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently. Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations. Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management. Ensure all employee relations activities comply with legal and regulatory requirements. Prepare submissions for third party meetings and hearings Partner with UK HRBP's and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement. Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required Degree in HR or related discipline. Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment. In-depth knowledge of employment law. Experience preparing ET and WRC submissions desirable. Strong communication skills (verbal & written).
May 22, 2026
Contractor
A leading IT Consultancy is seeking a HR Employee Relations Specialist Advisor on a contract basis. You will be needed to work onsite in London 2 times a week. The HR Employee Relations Specialist Advisor must have strong experience in ER and Employment Law. Ideally you would have worked in a business process environment and be able to analyze data. This is an urgent role so ideally you will be available to start within a few weeks. Purpose To provide proactive human resource support to specific business practices in line with the HR strategy and business objectives. Key Responsibilities: Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment. Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently. Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations. Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management. Ensure all employee relations activities comply with legal and regulatory requirements. Prepare submissions for third party meetings and hearings Partner with UK HRBP's and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement. Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required Degree in HR or related discipline. Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment. In-depth knowledge of employment law. Experience preparing ET and WRC submissions desirable. Strong communication skills (verbal & written).
Summary We're looking for a Supporter Relations Officer to play a vital role in delivering outstanding service and strengthening relationships with supporters, members, and visitors. You'll focus on responding to complex queries and complaints with professionalism, empathy, and a solutions-focused mindset, acting as a trusted expert across the organisation enhancing supporter experiences. This is an opportunity to make a real impact by shaping how people feel about their interactions and helping to build lasting engagement. What it's like to work here You'll be joining a collaborative and purpose-led team within Supporter Services, working closely with colleagues across Membership, Holidays, Communications, Digital, and other specialist teams. We encourage curiosity, shared learning, and continuous improvement, with a strong emphasis on delivering a welcoming and inclusive experience for all. We work together to solve problems, share insights, and support one another in managing a diverse range of supporter needs, ensuring that every perspective is valued and respected. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. We work with suppliers based in Exeter and Liverpool so some travel may be required to these locations from time to time, as well as time spent at National Trust locations. There is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing Managing escalated complaints and complex enquiries forms a key part of your role, ensuring each interaction is handled efficiently, fairly, and in line with organisational policies and tone of voice. Acting as a central point of expertise, you'll support colleagues with complaint handling while maintaining consistent standards across teams. You'll use insights drawn from data analysis to help drive improvements, working collaboratively with stakeholders to reduce recurring issues and develop guidance and training. Accurate record-keeping, compliance with data protection requirements, and careful handling of sensitive information remain integral throughout. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We're looking for someone who can demonstrate most of the following. If you don't meet every point, please don't rule yourself out - we value potential and transferable skills. Experience in a customer-focused or service-delivery environment (any sector welcome) Ability to clearly and confidently communicate across different channels Confidence handling complaints or complex enquiries Ability to analyse information and use it to improve processes A calm, thoughtful and collaborative approach Good organisational skills and the ability to manage competing priorities Comfortable using IT systems, including Microsoft Office and CRM databases An understanding of data protection principles An interest in the work and purpose of the National Trust (or a willingness to learn) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
May 22, 2026
Full time
Summary We're looking for a Supporter Relations Officer to play a vital role in delivering outstanding service and strengthening relationships with supporters, members, and visitors. You'll focus on responding to complex queries and complaints with professionalism, empathy, and a solutions-focused mindset, acting as a trusted expert across the organisation enhancing supporter experiences. This is an opportunity to make a real impact by shaping how people feel about their interactions and helping to build lasting engagement. What it's like to work here You'll be joining a collaborative and purpose-led team within Supporter Services, working closely with colleagues across Membership, Holidays, Communications, Digital, and other specialist teams. We encourage curiosity, shared learning, and continuous improvement, with a strong emphasis on delivering a welcoming and inclusive experience for all. We work together to solve problems, share insights, and support one another in managing a diverse range of supporter needs, ensuring that every perspective is valued and respected. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. We work with suppliers based in Exeter and Liverpool so some travel may be required to these locations from time to time, as well as time spent at National Trust locations. There is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview. What you'll be doing Managing escalated complaints and complex enquiries forms a key part of your role, ensuring each interaction is handled efficiently, fairly, and in line with organisational policies and tone of voice. Acting as a central point of expertise, you'll support colleagues with complaint handling while maintaining consistent standards across teams. You'll use insights drawn from data analysis to help drive improvements, working collaboratively with stakeholders to reduce recurring issues and develop guidance and training. Accurate record-keeping, compliance with data protection requirements, and careful handling of sensitive information remain integral throughout. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role. Who we're looking for We're looking for someone who can demonstrate most of the following. If you don't meet every point, please don't rule yourself out - we value potential and transferable skills. Experience in a customer-focused or service-delivery environment (any sector welcome) Ability to clearly and confidently communicate across different channels Confidence handling complaints or complex enquiries Ability to analyse information and use it to improve processes A calm, thoughtful and collaborative approach Good organisational skills and the ability to manage competing priorities Comfortable using IT systems, including Microsoft Office and CRM databases An understanding of data protection principles An interest in the work and purpose of the National Trust (or a willingness to learn) The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. •Substantial pension scheme of up to 10% basic salary •Free entry to National Trust places for you, a guest and your children (under 18) •Rental deposit loan scheme •Season ticket loan •EV car lease scheme (for roles that meet the salary criteria) •Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts •Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. •Flexible working whenever possible •Employee assistance programme •Free parking at most Trust places Click here to find out more about the benefits we offer to support you.
A leading IT Consultancy is seeking a HR Employee Relations Specialist Advisor on a contract basis. You will be needed to work onsite in London 2 times a week. The HR Employee Relations Specialist Advisor must have strong experience in ER and Employment Law. Ideally you would have worked in a business process environment and be able to analyze data. This is an urgent role so ideally you will be available to start within a few weeks. Purpose To provide proactive human resource support to specific business practices in line with the HR strategy and business objectives. Key Responsibilities: Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment. Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently. Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations. Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management. Ensure all employee relations activities comply with legal and regulatory requirements. Prepare submissions for third party meetings and hearings Partner with UK HRBP's and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement. Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required Degree in HR or related discipline. Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment. In-depth knowledge of employment law. Experience preparing ET and WRC submissions desirable. Strong communication skills (verbal & written).
May 22, 2026
Contractor
A leading IT Consultancy is seeking a HR Employee Relations Specialist Advisor on a contract basis. You will be needed to work onsite in London 2 times a week. The HR Employee Relations Specialist Advisor must have strong experience in ER and Employment Law. Ideally you would have worked in a business process environment and be able to analyze data. This is an urgent role so ideally you will be available to start within a few weeks. Purpose To provide proactive human resource support to specific business practices in line with the HR strategy and business objectives. Key Responsibilities: Work with UK&I ER leader to support design, develop and implement ER strategies, policies, and trainings in line with organisational requirements to support a positive work environment. Working with the wider HR team to ensure employee complaints and grievances are handled fairly and efficiently. Support and conduct thorough investigations into allegations of misconduct, harassment, or other policy violations. Provide expert advice to managers on employee relations matters, including disciplinary actions and performance management. Ensure all employee relations activities comply with legal and regulatory requirements. Prepare submissions for third party meetings and hearings Partner with UK HRBP's and whole HR Team to create and launch engagement programs to retain, develop and motivate associates to achieve their full potential with a high level of engagement. Support and arrange Townhalls, HR connects/surgeries, BU newsletters, BU and Corporate Induction Proactively suggest new ideas to engage our associates. Desired competencies/behaviours Curious Future focused, inquisitive and open minded; seeks out evolving and innovative ways to add value to the organisation. Personal credibility Builds and delivers professionalism through combining commercial and HR expertise adding value to the organisation and engaging stakeholders and peers. Is resilient and has an ability to find solutions to sometimes complex problems. Collaborative Works effectively and inclusively with a range of people, both within and outside the organisation. Skilled influencer Demonstrates the ability to analyse and understand data and information quickly. Use information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions. Driven to deliver Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation. Has a desire to develop and progress within the HR profession. Flexible outlook Able to deal with uncertainty and to manage a variety of different stakeholders happy to occasionally work flexibly in order to best support business objectives. Required Degree in HR or related discipline. Experience in a similar role providing expert advice to managers and employees preferably in a business process consultancy environment. In-depth knowledge of employment law. Experience preparing ET and WRC submissions desirable. Strong communication skills (verbal & written).
Customer Service Co-ordinator Bury (on-site) Office based Permanent £28,000 to £30,000 basic salary + benefits We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations. This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration. The Role As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving. Key Responsibilities Processing customer orders accurately and efficiently Managing customer enquiries via phone and email in a professional manner Investigating and resolving customer queries and complaints Providing information on product availability, pricing, and lead times Building strong relationships with customers and internal stakeholders Working collaboratively with internal departments to ensure a seamless customer journey Supporting continuous improvement initiatives and customer feedback reviews Occasional customer visits alongside the commercial team Supporting with additional administrative and ad hoc duties when required About You Customer-focused with excellent interpersonal skills Highly organised with strong attention to detail Confident managing workloads and prioritising tasks A strong communicator both verbally and in writing Enthusiastic, proactive, and solutions-oriented Comfortable working independently and as part of a team IT literate, including Microsoft Office applications Desirable Experience Previous experience within customer service, order processing, or coordination roles Experience using CRM systems Experience within a product-based or industrial environment would be advantageous Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
May 19, 2026
Full time
Customer Service Co-ordinator Bury (on-site) Office based Permanent £28,000 to £30,000 basic salary + benefits We're partnering with a leading organisation in the hardware and security solutions sector, currently undergoing an exciting period of growth and integration following a recent acquisition. They are now looking for a Customer Service Co-ordinator to support their UK operations. This is a fantastic opportunity to join a supportive business that values customer experience and team collaboration. The Role As Customer Service Coordinator, you will be responsible for ensuring customers receive a high-quality service experience through accurate order processing, effective communication, and proactive problem-solving. Key Responsibilities Processing customer orders accurately and efficiently Managing customer enquiries via phone and email in a professional manner Investigating and resolving customer queries and complaints Providing information on product availability, pricing, and lead times Building strong relationships with customers and internal stakeholders Working collaboratively with internal departments to ensure a seamless customer journey Supporting continuous improvement initiatives and customer feedback reviews Occasional customer visits alongside the commercial team Supporting with additional administrative and ad hoc duties when required About You Customer-focused with excellent interpersonal skills Highly organised with strong attention to detail Confident managing workloads and prioritising tasks A strong communicator both verbally and in writing Enthusiastic, proactive, and solutions-oriented Comfortable working independently and as part of a team IT literate, including Microsoft Office applications Desirable Experience Previous experience within customer service, order processing, or coordination roles Experience using CRM systems Experience within a product-based or industrial environment would be advantageous Want to recruit a similar role? Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit
Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 06, 2025
Full time
Join Our Team as an Internal Sales Representative! Are you ready to step into a dynamic role in the steel industry? Our client is looking for a motivated Internal Sales Representative to join their thriving team in Witham! If you have a passion for sales and exceptional customer service, this could be the perfect opportunity for you. Location: Witham Hours: Monday to Friday, 08:30 am - 5:00 pm (40 hours per week, with a 30-minute unpaid break) Salary: Up to 28,000 per annum (depending on experience) Holidays: 25 days annual leave plus 8 bank holidays Mission Statement To promote and sell the organisation's products and services within an assigned geographic area, product range, or customer account list. The role focuses on securing orders at optimal commercial rates for lower volume sales, in line with company terms and conditions and the highest Environmental, Health & Safety standards. Key Relationships Volume Power Pricer Power Pricer Contracts Team Accessory Sales Specialist Customers & Clients Transport Team Production Team Performance Indicators Quotes per Day Quote Win Percentage /T Above Objective Price Accessory Sales ( ) Tonnes Sold Quote Open Percentage Key Responsibilities Sales & Quoting Negotiate prices and secure lower volume sales using Power Pricing guidelines. Analyse customer requirements and refer enquiries outside scope. Input enquiries into Power Pricing tool and calculate quotes. Quote customers and post won orders to ARMA. Product Promotion Assess customer needs and research projects. Recommend suitable products and added-value services. Calculate and quote accordingly. Customer Engagement Identify and contact prospective, lapsed, and current customers. Build and maintain positive relationships to drive repeat business. Coordinate site visits and refer leads to relevant stakeholders. Share customer and competitor insights internally. Quote Management Monitor and update quote statuses in Power Pricing. Follow up on open quotes and capture lost quotes appropriately. Order Fulfilment Coordinate with Production and Transport teams for delivery. Manage rebar and delivery schedules. Ensure delivery commitments are met. Issue Resolution Proactively identify and prevent customer complaints. Respond to and log complaints in CRM. Analyse complaint trends and escalate as needed. Collaborate with Credit Control to resolve credit issues. Technical Competencies Power Pricing - Advantage ARMA- Advantage CRM Systems - Required Microsoft Excel, Word, PowerPoint, Outlook - Required Success Factors - Advantage If you're eager to advance your career in sales and make a significant impact in the steel industry, we want to hear from you! Apply now to join a forward-thinking organisation where your efforts will be recognised and rewarded. Ready to make a difference? Submit your application today and take the first step towards a fulfilling career as an Internal Sales Representative! Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Compliance Administrator up to £31k Hybrid Role purpose: The Compliance Officer plays a crucial role in ensuring the organisation operates in full accordance with all relevant UK laws, regulations, and sector best practices. The role protects the charity's reputation and public trust by implementing, maintaining, and improving compliance systems covering statutory obligations, safeguarding, GDPR and data protection, complaints handling, and website & social media content compliance. Working closely with senior managers, the postholder fosters a culture of accountability, transparency, and ethical conduct - enabling us to deliver its mission with integrity and legal compliance. The post holder is responsible for managing the compliance and complaints mailboxes and is the main point of contact for all compliance queries. Main Duties and Responsibilities: Compliance/GDPR Administration •Facilitate the timely signing of funding contracts and other legal agreements/documents using electronic signature software, proactively ensuring that documents are received by the appropriate parties and signed copies are saved to file •Assist in the identification and procurement of software that meets GDPR requirements •Draft, review and manage Data Sharing Agreements with third parties and partners to ensure that all data transfers comply with UK GDPR and organisational policies •Lead on and drive completion of Data Protection Impact Assessments to identify and mitigate privacy risks related to new or changed data processing activities or new services •Maintain oversight of GDPR compliance documentation and records to demonstrate accountability •Support ongoing monitoring and updating of GDPR policies/procedures, ensuring they reflect current regulations and best practice •Manage and coordinate operational components of security incident management, including response and reporting •Ensure the organisation complies with data breach and subject access request procedures, liaising with all relevant parties including clients •Manage and maintain the Information Asset Register, working with our services to identify information assets, evaluate risks, determine appropriate security measures and audit information provided Complaints Handling: •Review and maintain a robust complaint handling process in line with regulatory requirements and best practices •Oversee the timely and effective resolution of complaints, proactively liaising with internal teams and clients to investigate complaints, ensuring deadlines for responses are met •Provide regular reports on complaints metrics and provide insights to management •Identify and recommend improvements based on complaints analysis to improve processes, as appropriate Policy & Procedure Management •Draft, review, and update policies and procedures, as required •Monitor changes in regulation, ensuring internal policies align with UK data protection law •Assist with provision of due diligence information to funders and other stakeholders, as required •Liaise with service delivery partners to obtain due diligence information, as appropriate Website & Social Media Content Management: •Oversee and manage content on our websites to ensure compliance with legal, ethical and brand guidelines •Oversee the development of social media policies that align with compliance requirements •Superuser responsibility for social media channels •Monitor social media channels for compliance with internal guidelines and external regulations and collaborate with service teams to ensure that promotional content adheres to compliance standards •Conduct regular audits of website and social media content for compliance risks What you will need •You will have specialist experience in a compliance role with GDPR expertise. •Good understanding of regulatory requirements and data privacy •Proven knowledge of MS 365 applications •Experience of compliant handling •Excellent analytical and problem-solving •Outstanding written and verbal skills •Experience of conducting internal audits is ideal but not essential What you will get in return Hybrid role - 37.5 hours a week Up to £31k If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
Sep 24, 2025
Full time
Resident Support Specialist Annual Salary: £34,004 Location: Office in Birmingham, but the role involves daily travel to properties Job Type: Full-time We are seeking a dedicated Resident Support Officer to deliver high-quality, responsive, customer-focused services within a supported housing environment. This role is crucial in assisting and advising residents on a range of issues including anti-social behaviour, safeguarding, and service requests, and requires someone who can develop and maintain excellent relationships with various partners and stakeholders. Day-to-day of the role: Take responsibility for delivering high-quality, responsive customer-focused services to residents within a defined geographical area. Provide assistance and advice to residents on a range of topics including support for new residents, welfare benefits claims, and signposting to external services. Conduct settling in visits for new residents as per the agreed schedule. Handle anti-social behaviour complaints, conduct investigations, develop action plans, and provide support to victims. Investigate safeguarding concerns, ensuring timely referrals to local authority safeguarding teams and completion of all follow-up work to ensure resident safety. Support formal complaint investigations to provide quality responses within agreed timescales. Guide residents through the process of appealing termination notices. Undertake joint inspections with local authority representatives and ensure completion of agreed actions. Collaborate with partner agencies to deliver seamless services that support individuals and sustain neighbourhoods. Promote positive resident outcomes and support transitions to independent living. Develop and maintain professional relationships with managing agents and ensure services meet Concept Housing's standards. Engage with residents through meetings and satisfaction surveys to use insights for service improvement. Record all customer interactions accurately and use feedback to tailor services to resident needs. Contribute to continuous improvement initiatives and comply with all relevant policies and standards. Required Skills & Qualifications: GCSE level education or equivalent, including English and Maths. One year minimum experience in a social or supported housing environment. Proven ability to manage complex and varied caseloads, including case management of ASB and safeguarding issues. Excellent customer focus with the ability to adapt service delivery based on feedback. Strong communication and interpersonal skills. Proficiency in Microsoft 365 and experience with IT-based recording and data systems. Ability to work under pressure and meet tight deadlines. Team player with a flexible approach to work. Must hold a driving license and have access to a vehicle. Benefits: Competitive salary. Opportunities for professional development and training. Supportive team environment. Field-based flexibility. To apply for the Resident Services Coordinator position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.
