2nd Line Engineer, Patching

2nd Line Support Engineer Stoke-on-Trent

We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues.

The Role

As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards.

You ll be involved in:

• Resolving escalated technical issues across infrastructure and end-user environments
• Monitoring systems and maintaining service availability
• Patch management and system updates (essential)
• Supporting new services transitioning into live operations
• Collaborating with vendors and third-party providers for issue resolution
• Contributing to high-security projects in a fast-paced environment

Tech Stack

You ll work with a modern and diverse technology stack, including:

• Windows Servers & Microsoft Windows
• Microsoft 365
• Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls)
• Virtualisation (VMware / Hyper-V)
• Cloud platforms (Azure or AWS)
• Service management tools (ServiceNow, Jira Service Management, etc.)

This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments.

There is an early and late shift pattern that comes with this role.

Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance.

For more info, please get in touch.