Job Description
Why You Should Apply
An SME manufacturer is creating a key leadership role to bring structure and pace to its commercial and customer support functions. You will sit at the heart of the office, working closely with senior leadership and the wider commercial team.
Real Influence: This is a new role with the autonomy to shape how customer service, internal sales, and after-sales operate day to day.
Hands-On Leadership: You will lead from the front. So, you will be on the phone with customers, walking into the warehouse to chase an order, and coaching your team through difficult calls when needed.
Pivotal Position: The business needs someone to serve as the backbone of the office, so the senior team can focus on growth.
What You'll Be Doing
You will lead a small but busy office team across customer service, field service, internal sales, and after-sales. The focus is on making the day-to-day run cleanly and lifting service standards and commercial performance.
Key responsibilities:
- Lead the customer service team, field service team and internal sales function
- Actively undertake calls with customers in addition to leading the team
- Drive service standards, response times, and issue resolution
- Support outbound activity, conversion, and product expertise across internal sales
- Coordinate closely with production to keep orders, repairs, and deliveries on track
- Introduce KPIs, reporting, and structure across the functions you lead
- Act as a key link between sales, operations, and the senior team
What You'll Need To Apply
- Proven leadership experience in customer service or internal sales within a manufacturing environment
- Willingness to undertake a hands-on role with customer contact, in addition to leading the team
- Strong commercial awareness; you understand how service, sales, and profit connect
Your Remuneration Package
Competitive salary, full details on application
Next Steps
If you are a Customer Services Manager, Commercial Manager, Office Manager, or Senior Customer Service Supervisor ready to take on more, click Apply Now. For a confidential chat, call the office and quote the job reference.
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