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Services Co-Ordinator ITAD Location: Droitwich Salary : £21,157.50 - 24,784.50 per annum Job Type : Full-time, Mon-Fri working hours 37.5 hour a week contract. Permanent salary. As an IT recycler and supplier of IT Services we have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide our customers with guidance and advice through this complex market. We offer a huge range of additional services, such as IT spares and logistics throughout the UK, as well as datacentre and office relocations, configuration and build, bonded stock, engineers and project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound calls, emails, and chats in a professional, courteous, and efficient manner. Provide detailed information about products and services, answer queries, and offer solutions based on customer needs. Identify and resolve customer complaints, issues, or concerns quickly and effectively, offering a resolution or escalating to the appropriate department when necessary. Assist with order placement, processing, tracking, and returns or exchanges. Accurately input and update customer information in the CRM (Customer Relationship Management) system. Ensure follow-up on open issues or customer requests to maintain a high level of satisfaction. Collect customer feedback and report trends or recurring issues to management for further action or improvement. Work with other departments (e.g., Sales, Technical Support, Logistics) to ensure customers needs are met promptly and effectively. Adhere to company policies, procedures, and industry regulations to ensure compliance with all customer-related transactions and inquiries. Competencies & Behaviours: Strong verbal and written communication skills; ability to interact with a wide range of customers. Strong ability to resolve customer issues in a timely, efficient manner. Ability to manage multiple tasks and requests simultaneously. Ability to stay calm and understanding when dealing with difficult customers. Effectively prioritize tasks to meet service level agreements (SLAs). Familiarity with CRM software, Microsoft Office Suite, and other customer service tools. Ensure accuracy in data entry and while processing orders or addressing customer inquiries. Benefits: Staff discount online store Company events Refer a friend Scheme - £150+ On-site Fully Equipped Gymnasium To Apply If you feel you are a suitable candidate and would like to work for Greensafe IT, please do not hesitate to apply.

About the Role You will play a key role in designing and delivering advanced software solutions for underwater robotic systems. This position focuses on developing innovative, high-quality software aligned with business and project requirements. As a Software Lead, you will take ownership of project delivery while leading multidisciplinary engineering teams to develop technically complex solutions for subsea vehicles and associated robotic systems. Key Responsibilities Lead the delivery of complex software projects for underwater robotic systems Develop and define software architectures for large-scale, integrated systems Translate high-level system requirements into detailed technical specifications Maintain a system-level perspective while overseeing detailed implementation Act as a technical authority and primary point of contact for stakeholders and customers Communicate complex technical concepts to both technical and non-technical audiences Plan, estimate, and manage work packages, resources, and budgets Ensure adherence to software quality standards and industry best practices Implement and improve development processes and methodologies Mentor and support the development of junior engineers Manage workload distribution across teams to ensure efficiency and balance Required Skills & Experience Minimum 7 years' experience in a senior software engineering role Degree in a relevant engineering or technical discipline Strong understanding of software systems across embedded and application layers Proven experience leading multidisciplinary software teams Experience designing software architecture for complex systems Solid understanding of modern software development methodologies Experience with safety-critical systems and design principles Ability to engage directly with customers and stakeholders Strong estimation, planning, and organisational skills Practical knowledge of software standards and compliance Awareness of cybersecurity principles and their impact on system design Technical Expertise Experience with a selection of the following technologies (across Windows and Linux environments): C++, Python, JavaScript XML, JSON, HTML, CSS Web frameworks and backend technologies (e.g. Angular, Django, Node.js, React, Apache) WebSockets and real-time data systems Docker and containerisation Networking protocols (TCP/IP, UDP) SQL and database technologies Debugging and diagnostic tools (e.g. Wireshark, system logs) Cybersecurity principles If this looks like something of interest, please don't hesitate to contact or direct on (phone number removed) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission.

IT Service Manager Position: Service Manager Location: Ringwood, Hampshire + Hybrid home working Salary: £30 - £33k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our client's business as usual support services. This includes line management responsibilities, supporting and developing a team of Support Desk Engineers to ensure daily operations run smoothly and effectively. You will help maintain their key performance indicators, producing customer reports, and serving as an escalation point for both internal and external stakeholders. In addition, you will analyse service metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. Duties include: Support the team to meet and achieve their key performance indicators and service levels. Produce and analyse customer facing reports, transforming data into clearly presented documents, providing details on service quality, customer experience and trends. Line management and development for Support Technicians - recruit, train, mentor, and support colleagues to their best potential. Management of high severity and major incidents tickets, ensuring tickets are aligned to the existing processes and lifecycle. Promote excellent customer service, acting as a point of escalation for complex queries or complaints. Skills and Experience: Experience and knowledge of utilising ITIL best practice. Excellent communication skills, with the ability to engage effectively with stakeholders at all levels. Ability to prioritise workload, balancing multiple demands while maintaining service quality. Willingness to learn and succeed. Experience managing SLAs and KPIs to ensure consistent, high quality service delivery. The role is subject to a standard clear DBS being received. Some travel to customer sites may be involved, so you must have a full UK driving license. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Company sick pay policy. Pension Scheme. Private Medical Insurance including dental. Free Parking. Hybrid Working. Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust - a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client's friendly company, where a great team and a positive culture await you.

Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To support with the supervision of all maintenance and repair activities. To provide effective customer service and build relationships with both internal and external customers. To action customer repair, maintenance and breakdown requests in a timely and cost effective manner. To work within a service team and to liaise effectively with all other departments. To prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. To cover any regional controller absence/sickness. To assist with Administration for both the service and admin team when required and record data accurately. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Field Service Engineer response to meet customer requirements. Liaise with UK service supervisor and Service Manager regarding any issues that may arise. Keep customers updated on the reported job progress. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Field Service Engineer and passed to technical team for assessment. To ensure that all field service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: Effective time management and allocation of resources. Effectively manage customer enquiries. Monitoring engineers documentation. Ensure best practices are used when distributing field service engineer's jobs. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

Station Systems Technician Level 4 When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure. Reporting to the planned Maintenance Manager, the successful Station Systems Technician will be responsible for carrying out planned preventative maintenance activities on CCTV, CIS, PA, SISS (Station Information and Security Systems). The role is to work permanent nights Sunday to Thursday, 10pm to 6am from our Pirin Court Depot E16 4TL, located close to Canning Town . What you'll do as a Station Systems Technician: Assist more qualified technicians in undertaking fault rectification on CCTV, Public Address / Voice Activation systems (PAVA), Public Help Points PHP and CIS screens Attending planned, remedial and corrective maintenance tasks Ensuring SISS assets are well maintained, and station communication faults are reported and fixed Utilising field IT equipment to provide real time remedial and planned maintenance data Liaison with Telent Service Centre for tasking, fault updates and completions. Who you are: This opportunity someone who has some experience in IT, Server, IP addresses, or computer skills who may be working in an office or in a service desk environment and want to be more hands on, working inside/outside at LU stations in all weathers, who can multi-task and who enjoys learning, as you will join a team of experienced Technicians. The Level 4 Technician will also suit you if you have experience within a similar role or have an understanding of Network Rail health & safety procedures/processes. Station Systems Technician Key requirements: CCTV, IP networking or electrical background Good understanding of O365 packages and IT awareness Ability to solve problems and fault find Full UK Driving Licence The job holder will be required to work from Pirin Court Service Centre as part of a team working nights Sunday to Thursday, 10pm to 6am . What we offer: A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver. We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work. The additional benefits with this role: 34 days holiday, including public holidays, plus the option to buy or sell days annually Pool Vehicle Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme Learn more about Telent: Click here for Telent Video! We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.

HR Apprentice Location: Chorley Employment type: Full Time Working Hours: Monday to Friday What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it. 25 days annual leave plus bank holidays Option to buy up to 5 additional holidays Group Personal Pension Plan Career development and progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and mental health support and counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms and more Life assurance cover Long service recognition Enhanced Maternity Pay Paid volunteering opportunities in your community About the role As an HR Apprentice, you will provide essential administrative support to the Ipsum Water Division, helping ensure HR processes across the full employee lifecycle are delivered efficiently and accurately. This is an excellent opportunity for someone starting their HR career or looking to build on existing knowledge. Over the course of your 18-month apprenticeship, you will gain hands-on experience across the full HR function, including recruitment, onboarding, employee relations, and performance management. You will support the HR Business Partner and wider team, playing a key role in maintaining HR systems, coordinating people activities, and supporting employees and managers with queries. You will • Maintain accurate employee records and HR databases, ensuring data integrity and confidentiality • Support HR communications, responding to employee queries professionally via Teams and email • Assist in organising HR meetings, taking notes, and preparing follow-up documentation • Generate HR reports and support data analysis from HR systems • Support onboarding processes, including preparing contracts and welcoming new starters • Assist with probation processes and new starter integration • Support administration of employee benefits and leaver processes • Provide guidance on HR policies and escalate queries where appropriate • Contribute to employee engagement activities and events About you We are looking for someone enthusiastic, organised, and eager to learn and develop within HR. • 5 GCSEs Grade 4 to 9 (A to C) or equivalent • Strong attention to detail and organisational skills • Confident communication skills, both written and verbal • Ability to remain calm under pressure and manage multiple tasks • Problem-solving mindset with a proactive approach • Self-motivated with the ability to work independently and as part of a team • Willingness to support colleagues and take initiative • Proficient in Microsoft Office including Excel, Word and PowerPoint Our commitment to Equal Opportunities We are proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we are committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR. Next steps If you are interested in this opportunity, please apply or reach out to the Careers Team for more info

M&E Manager (Repairs & Compliance) Location: Dagenham (Hybrid Working) Salary: 65,000 + benefits The Opportunity We're looking for an experienced Mechanical & Electrical (M&E) Manager to lead the delivery of a critical safety and repairs service within a fast-paced and growing organisation. This role sits at the heart of operational delivery, ensuring that M&E works across fire, electrical, water and gas safety are delivered safely, compliantly, and to a high standard. If you're a strong technical leader with experience managing contractors, compliance, and complex maintenance programmes, this is an excellent opportunity to make a real impact. Key Responsibilities Service Delivery & Compliance Lead the delivery of the M&E safety and repairs service, ensuring full compliance with regulations (NICEIC, Fire, Water, Gas) Oversee planned preventative maintenance (PPM) and reactive repairs to minimise downtime Manage M&E plant replacement projects from specification through to commissioning Contract & Contractor Management Manage contractors and consultants, ensuring strong performance management and KPI reporting Lead contract meetings, procurement activity, and framework delivery Review invoices, manage variations, and ensure value for money Financial & Performance Management Manage and forecast workstream budgets, ensuring cost control and efficiency Analyse service performance data and drive continuous improvement Escalate risks and underperformance where necessary Operational & Stakeholder Leadership Lead and coordinate internal teams, including engineers and technical staff Work closely with Housing, Property Services, Finance and Asset teams Represent the service at resident forums and stakeholder meetings About You We're looking for someone with: Proven experience managing M&E services, projects, or compliance programmes Strong technical knowledge across electrical, mechanical, fire, water, and gas systems Experience within housing, property maintenance, or facilities management Strong contractor and contract management experience Budget management and commercial awareness Excellent stakeholder engagement skills Qualifications / Certifications HNC / NVQ Level 3 (or equivalent) in Electrical or Mechanical Engineering IOSH / NEBOSH or equivalent health & safety qualification (desirable) Knowledge of BS7671 (18th Edition) or relevant industry standards (desirable) What's on Offer Salary of 65,000 plus excellent benefits Hybrid working (Dagenham-based with flexibility) Opportunity to lead a critical safety and compliance function A collaborative, supportive and values-driven environment Apply Now If you're ready to take the lead on a vital M&E service, ensuring safety, compliance and performance across a diverse property portfolio, we'd love to hear from you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)

My client is seeking a highly organised and proactive Office Manager to join a growing team in Gateshead. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and can confidently oversee the day-to-day running of a busy office. Please be aware there is a 2-week company shut down period in August and compulsory holiday must be taken. Salary: 32,000 - 35,000 Location: Gateshead Working Pattern: Monday to Friday, 07:30 until 16:30 (Hybrid working available - to be discussed at interview) Key Responsibilities - Managing daily office operations and administrative procedures Coordinating schedules, meetings, and appointments Handling incoming calls, emails, and correspondence professionally Maintaining office records, databases, and filing systems Ordering and managing office supplies and equipment Supporting onboarding and general HR administration Assisting with document preparation, reports, and compliance paperwork Liaising with suppliers, contractors, and external partners Supporting senior management with administrative tasks Ensuring the office environment remains organised and efficient Requirements - Previous experience in an Office Manager or senior administrative role Excellent organisational and time management skills Strong communication and interpersonal abilities Proficiency in Microsoft Office applications including Word, Excel, and Outlook Ability to multitask and work independently High level of attention to detail and professionalism Positive attitude with a proactive approach to problem-solving Kinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications confidentially and we review all submissions. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. IND1

Mechanical Design Manager - M&E Design & Prefabrication - Banbridge Your new company An established and growing building services contractor is seeking a proactive, forward-thinking Mechanical Design Manager to lead its Offsite Design Team. This is an exceptional opportunity to join a dynamic business delivering innovative, large-scale engineering projects across the UK and Ireland. This company is well recognised for its design-and-build capability, typically developing projects from Stage 3 concept design through to completion. With extensive in-house prefabrication facilities, the organisation delivers modular plantrooms, skids, and offsite solutions for major residential, commercial, industrial, mixed-use and student accommodation developments. Your new role This is a hands-on, influential position offering involvement throughout the full project lifecycle, from early design and development through prefabrication, manufacturing and onsite installation. With fewer concurrent projects than traditional consultancy roles, you'll have the scope to prioritise quality, innovation, and technical excellence. Key Responsibilities Review and analyse employer requirements and tender documents. Produce schematics, calculations, specifications, and plant schedules. Work collaboratively with the internal design team in person and via email. Lead weekly design team meetings, setting project targets and ensuring high-quality delivery. Produce fabrication-ready drawings using fabCAD software. Coordinate mechanical services within plant areas, ensuring excellent buildability and integration with other disciplines. Support specification compliance, material selections, and weld standards. Mentor, guide, and support junior engineers in their development. Conduct site surveys and review installations (typically 1-2 days per month). Work closely with the Production team to align design output with workshop requirements. Support processes for recording design output data and understanding design-time costings. What you'll need to succeed Minimum 5 years' experience in a mechanical design role Background in the commercial and industrial M&E sector. Organised, structured approach to workload. Analytical and detail-focused, with excellent problem-solving abilities. Strong communication skills and ability to lead technical discussions. Forward-thinking, proactive, and keen to improve systems and processes. What you'll get in return This position offers the rare chance to take ownership of innovative mechanical designs and see them progress from concept right through to fabrication and installation. You'll join a forward-thinking business invested in modern methods of construction, offsite innovation, and the professional growth of its people. For someone looking to lead a talented team, contribute to exciting engineering projects, and develop their career in a progressive environment, this role is an excellent next step. Benefits Cash Health Plan including Employee Assistance Programme 4 salary Death in Service cover Auto-enrolment company pension scheme (Salary Sacrifice) Company Sick Pay Scheme, increasing with length of service Enhanced maternity and paternity leave benefits Paid professional subscriptions Employee discount schemes Cycle to Work Scheme Corporate gym membership discount Branded workwear/clothing Active Social and Wellbeing Committees Annual health checks Long service awards Additional annual leave based on length of service Extensive training and development opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Run our helpdesk. Own the relationships. Build something that lasts. Impact It Global Ltd Home-based (UK, South East preferred) with occasional London travel Salary: £38,000 £45,000 per annum (progression tied to performance milestones) Type: Full-time, permanent (PAYE) Holiday: 30 days + your birthday off Hours: 8 00, Monday to Friday You ll own the helpdesk. Not just work on it. We re a London-based technology consultancy that serves regulated firms and growing businesses. Our clients trust us to keep their technology running, their data protected, and their teams productive. That trust is built on one thing: the quality of the people who pick up the phone when something goes wrong. We re looking for a 3rd Line Helpdesk Engineer who wants to own a function, not just fill a seat. You ll be the primary point of contact for approximately 35 clients and 300 endpoints. You ll self-dispatch from an AI-triaged queue, manage your own diary, communicate directly with clients, and resolve tickets from L1 through L3. No one will be standing over your shoulder telling you what to do next. But you will have a clear structure, defined KPIs, and a Service Delivery Manager who provides support and overflow when you need it. This isn t a chaotic startup where the goalposts move every week. It s a structured environment where quality, reliability, and clear communication are what matter most. What you ll actually be doing You ll run the helpdesk day-to-day. Tickets arrive in the queue already triaged and routed by our AI bot, but the human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can t print, when a mailbox is full, when a server needs attention, you re the person who fixes it and closes the loop. Beyond ticket resolution, you ll build and maintain SOPs and technical documentation so that the knowledge doesn t live only in your head. You ll communicate directly with clients, setting expectations and providing updates without being asked. And you ll work alongside our Account Manager and Service Delivery Manager to make sure clients feel looked after at every touchpoint. If you re someone who takes pride in doing things properly, documenting as you go, and leaving systems better than you found them, you ll fit here. What we need from you Non-negotiables: You ll need to be comfortable working across the following from day one: Microsoft 365 administration including Azure/Entra ID, Exchange Online, SharePoint, Teams, Intune, Conditional Access, and Microsoft Defender. Windows Server and Hyper-V virtualisation, plus NAS solutions (Synology and similar). Networking fundamentals: firewalls, VPNs, switches, DNS records, and DHCP. Backup, archiving, and disaster recovery tooling, including Barracuda services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You ll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing as well as verbally. Strong email and ticket-update communication is just as important as being able to talk to a client on the phone. If you re the kind of person who updates the ticket before anyone has to chase you, and who calls the client back when you said you would, we ll get along well. Experience: 3+ years working at L3 level within a Managed IT Service Provider. You should have handled your own ticket queue before and be comfortable self-managing your workload without supervision. What we re not looking for We should be upfront about this: if you prefer to wait for tickets to be assigned to you, if you find documentation tedious, or if client communication feels like a chore rather than a core part of the job, this isn t the right role. We ve learned the hard way what happens when someone technically capable doesn t communicate well or manage their own time. We d rather find the right person than rush to fill the seat. What s in it for you £38,000 £45,000 depending on experience, with salary progression tied to performance milestones at 6 and 12 months. 30 days holiday + your birthday off. That s well above statutory, and we mean it. Home-based with all necessary equipment provided. We expect 1-3 trips to London per month for client site visits and device setups, with travel expenses reimbursed. We re open to candidates anywhere in the UK, but the South East works best for same-day device shipping logistics. A clear career path. As our client base grows, this role is expected to evolve into a Helpdesk Lead position with team management responsibilities. We re building something, and the right person will grow with us. A structured, supportive environment. You ll report to our Service Delivery Manager, who is technical, experienced, and available. You won t be left to figure things out alone, but you will be trusted to run your function. Quarterly performance reviews so you always know where you stand and what good looks like. About Impact It We ve been supporting regulated firms and growing businesses across London since 2014. We re not a faceless MSP churning through break-fix tickets. We re a consultancy that partners with our clients to turn technology from a cost into a strategic asset. Our team is small, close-knit, and values doing things properly over doing things quickly. We believe great IT support is built on clear communication, thorough documentation, and people who care about getting it right. If that resonates with you, we d like to hear from you. How to apply Apply with your CV. No cover letter required, but if you want to tell us briefly why this role appeals to you, we ll read it. We re hiring one engineer for this role and we re moving promptly. We respect your time: our process is structured but not drawn out, and we ll keep you informed at every stage.

Reports to : Service Control Supervisor Direct Reports : None Location : Elland - Halifax Purpose of the role: To own and manage all maintenance and repair activities within a geographical area. Provide first class customer service and build relationships with both internal and external customers. Action customer repair, maintenance and breakdown requests in a timely and cost effective manner. Monitor and organise all service inspection contracts. Work within Service Control and to liaise effectively with all other departments. Prioritise work effectively ensuring all documentation is accurate. To ensure all information is correctly entered into in-house software systems accurately with sufficient and suitable information. Responsibilities: To take customer calls and log repair notifications. To allocate appropriate Mobile Service Engineer response to meet customer requirements. Maintaining established and new contract plans. Ensuring that all scheduled maintenance contracts are managed in a timely and cost efficient manner. Liaise with Service Control Supervisors, Field Operations Managers and Customer Service Operations Manager regarding any issues that may arise. Keep customers updated on the reported job progress, utilising telephone as much as possible. Deal with day to day queries from both internal and external customers. Ensure all jobs are entered onto the appropriate in-house computer system. To ensure maximum utilisation of Mobile Service Engineering resource according to capacity and geographical location. To reschedule jobs and resources according to emerging customer needs and resource availability. Ensure all service records are received from the appropriate Mobile Service Engineer and are accurate. To ensure that all service vehicle parts sales are recorded accurately and promptly. Provide data and supporting evidence to internal and external customers regarding service work that has been completed and or is outstanding. To effectively liaise with customers regarding enquiries. To provide further assistance to other team members when requested. To work with all departments, particularly with projects that are being explored or implemented. Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Key Result Areas: KPI's to be monitored Up to date and clear administration. Safety defects outstanding. Overdue services. To keep WIP at a manageable level (target to be agreed by Service Control Supervisor). Administration of aged jobs and invoice queries. Effective time management and allocation of resources. Effective and efficient planning of Field Service Engineers (including 3rd party Engineers) working hours. Effectively manage customer enquiries. Monitoring engineers' documentation. Ensure best practices are used when distributing field service engineer's jobs. Standards of Performance: To maintain and develop current processes and procedures in the upkeep of the internal documentation. To maintain a high standard of customer service at all times. To actively play a part in the planning and coordinating of all service work that is due to be carried out. Develop own competence to meet requirements of job. Why You'll Love Working Here: 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week) Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service. Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues. Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans. GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions. Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships. Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme. Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support. My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products. Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

Injection Moulding Setter Job Title Injection Moulding Setter Location Hastings, East Sussex Salary £34,354 £40,240 (DOE) Shift Rotating (6am 3pm, 2pm 11pm, 10pm 7am, 45 hours per week) Job Role of the Injection Moulding Setter An excellent opportunity has arisen for an experienced Injection Moulding Setter to join a well-established and highly respected manufacturing business. This role offers the chance to work within a fast-paced production environment, where quality, efficiency, and continuous improvement are at the core of operations. Working as part of a skilled team, you will be responsible for setting, operating, and optimising injection moulding machines to ensure production targets are consistently met. Key Responsibilities Set up, operate, and monitor injection moulding machines and associated equipment Carry out tool changes, start-ups, and safe shutdowns Troubleshoot processing and machinery issues to minimise downtime Ensure production output meets quality, cost, and time targets Maintain accurate records of machine settings, performance, and production data Perform routine checks, tests, and quality inspections Work closely with Production, Quality, and Engineering teams Maintain high standards of housekeeping and workplace safety Contribute to continuous improvement initiatives Sector Industrial Manufacturing Non-Negotiable Requirements Minimum 2 years experience as an Injection Moulding role Background in a manufacturing or production environment Requirements for the Injection Moulding Setter Strong understanding of polymers, tooling, and processing behaviour Experience with machine set-up, optimisation, and fault finding Ability to read technical drawings and follow specifications Knowledge of Lean principles and continuous improvement methods Strong problem-solving skills and attention to detail Ability to work in a fast-paced, target-driven environment Good communication skills and ability to work as part of a team High level of ownership, reliability, and work ethic Willingness to learn and respond well to coaching The Injection Moulding Setter Will Benefit From Competitive salary with scope towards the higher end for experienced candidates 25 days holiday + bank holidays + your birthday off Pension scheme with up to 10% employer contribution Discretionary company bonus scheme Stable, long-term role within a well-established manufacturing business Opportunities for progression into senior or leadership roles (e.g. Shift Leader, Projects) Supportive team environment with a focus on development Additional Information Reporting to the Shift Leader and Production Manager Working within a team of 3 setters per shift Candidates must have the right to work in the UK

SF Partners are exclusively working with a well established Manufacturing business to recruit a commercially focused and proactive Finance Business Partner. Reporting into the Finance Director, this is a high-profile role where you will play a key part in driving financial performance, supporting strategic decision-making and ensuring strong financial governance across multiple programmes and engineering projects. You will act as a trusted advisor to senior leadership, providing timely financial insight, challenge and analysis to support both operational and strategic objectives. The Role As Finance Business Partner, you will work closely with the Finance Director, Programme Managers and the engineering leadership team to provide clear financial guidance across project performance, budgeting, forecasting, commercial analysis and governance. Key responsibilities will include: Partnering with senior finance, technical and programme stakeholders to support decision- making Providing regular reporting and analysis on project performance, risks, opportunities and cost drivers Monitoring project budgets across multiple programmes Supporting financial planning, customer invoicing and commercial analysis Taking ownership of the annual budgeting process for the engineering function Leading periodic forecasting activities and identifying risks and opportunities Preparing and presenting financial insight to senior leadership and board-level stakeholders Improving financial processes, reporting tools and data quality Supporting financial awareness across non-finance teams The Candidate The successful candidate will be a fully qualified accountant, ACA, ACCA, CIMA or equivalent, with proven experience in a Finance Business Partner or commercial finance role. You will bring strong budgeting, forecasting and financial analysis experience, alongside the ability to build relationships, influence senior stakeholders and present complex financial information clearly to non-financial audiences. Experience within automotive, engineering, manufacturing or technical environments would be highly advantageous, as would previous project accounting experience. This role will be office based with the option of working 1 to 2 days a week from home.

Senior Design Engineer - Data Centre Project London Docklands Up to £70,000 + Benefits The Opportunity We are currently seeking an experienced Senior Design Engineer to join a high-performing project team delivering a major data centre development in London Docklands. This is an opportunity to work on a high-profile, mission-critical scheme for blue-chip clients within a dynamic and technically challenging environment. The successful candidate will play a key role in managing the end-to-end design and coordination of Civil, Structural, and Architectural (CSA) packages. Reporting To Senior CSA Project Manager Purpose of the Role To lead and manage the design development and delivery of CSA packages across the full project lifecycle, ensuring compliant, buildable, and optimised design solutions that meet client expectations and programme objectives. This role is integral to delivering technically robust building solutions while maintaining the highest standards of quality, safety, and performance. Key Responsibilities Lead, coordinate, and oversee the design development of all CSA packages. Ensure technical compliance with project specifications, statutory requirements, and quality standards. Evaluate design solutions for buildability, cost-efficiency, innovation, and practicality. Manage the lifecycle of design packages from initial review through estimation, procurement, planning, and site execution. Proactively engage with clients, consultants, subcontractors, and regulatory authorities. Support collaboration between CSA and MEP disciplines to resolve cross-discipline design challenges. Monitor design progress, identify risks early, and implement mitigation strategies. Provide technical input across all project stages, including value engineering and constructability reviews. Oversee the production of high-quality technical documentation, drawings, and reports. Participate in and lead project meetings, design reviews, and site inspections. Ensure compliance with all health, safety, and environmental regulations. Candidate Requirements Minimum 5+ years' experience in CSA design and delivery on large-scale, complex building projects. Prior exposure to data centre or mission-critical projects is highly desirable. Bachelor's degree in Civil, Structural, Architectural Engineering or related discipline (minimum). Chartered status with a recognised professional body (e.g., ICE, IStructE) highly desirable. Strong knowledge of UK building regulations, codes, and statutory requirements. Proficiency in AutoCAD, Revit, BIM tools, and relevant design software. Demonstrated ability to manage multiple design packages across all phases. Proven project management capability including planning, reporting, and risk management. Strong stakeholder engagement and communication skills. Career Development The organisation operates a structured professional development and mentoring programme. High-performing individuals can progress through a clearly defined pathway from: Senior CSA Design Engineer Design Manager Project Manager Senior Project Manager Why Apply? Work on a flagship data centre project in London Docklands Join a business delivering high-profile projects for blue-chip clients Technically stimulating and collaborative working environment Clear career progression structure Competitive salary up to £70,000

Planning and Purchasing Manager £30,000 - £40,000 West Kent Monday to Friday, Office based Are you ready to join an established, award-winning manufacturer and take your Purchasing career to the next level? My client is on the lookout for an experienced Purchaser with strong knowledge of Microsoft Dynamics NAV, this is essential. You ll play a key role in keeping the business running smoothly, ensuring the ERP system accurately reflects manufacturing needs and supporting efficient, high-quality production every step of the way. Duties: Act as the system lead for Microsoft Dynamics NAV within production and procurement, ensuring the platform is maintained accurately and used effectively to support day-to-day operations. Develop and manage manufacturing bills of materials, converting technical and engineering information into structured system data that enables precise planning and material forecasting. Oversee the creation and coordination of production work orders, aligning activity with the master schedule and tracking key dates to ensure delivery commitments are met. Manage end-to-end purchasing activity for both raw materials and finished goods, maintaining a careful balance between stock availability and cost control. Monitor supplier performance and delivery schedules, keeping system records up to date and taking proactive steps to resolve potential supply disruptions. Build and maintain strong supplier relationships, supporting long-term collaboration through commercial discussions, contract negotiation, and ongoing performance management. To be considered for this role you must have/be: Proven hands-on experience with Microsoft Dynamics NAV 2018, with the ability to confidently manage production planning and reporting activities within the system Highly organised with the ability to juggle multiple priorities in a fast-paced environment Exceptional attention to detail, ensuring accuracy across all data, orders, and system inputs Previous experience within a Purchasing or Buying role, with a solid understanding of end-to-end procurement processes If you re a hands-on, proactive individual who thrives in a close-knit small business environment, this is a great opportunity to develop your skills further. The role offers genuine room for growth, along with potential support for relevant qualifications. This role is being handled by Holly Ensoll & Chloe Wadhams, Recruitment Consultant for Pearson Whiffin Recruitment. Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Electrical Tester Swindon £55,000 We're working with a client who are looking to add four Electrical Testers to their team in Swindon. This is an exciting opportunity to work within a close-knit team and be able to work in a critical environment. Please note, this position is working on a Day shift pattern (7am - 7pm, continental pattern and will also require travelling to another site one/two times per month. Electrical Testers Main Duties: Conduct site inductions and issue relevant PTW, ATW, LOA, and dynamic risk assessments. Carry out escort duties for all subcontractors on site. Respond promptly to reactive maintenance and installation works. Attend emergency reactive works, breakdowns, and remedial tasks as required. Perform fault-finding activities and carry out necessary plant adjustments. Record meter readings, monitor energy consumption, and identify opportunities for proactive energy savings. Complete planned preventative maintenance (PPM) tasks in accordance with contract specifications. Utilise Manager+ and MCIM systems to close out PPM tasks and maintain accurate asset data records. Conduct monthly generator testing on a rotational basis with the Second Day Technician. Carry out weekly fire alarm testing in accordance with site requirements. Ensure full compliance with company policies and procedures. Learn, understand, and effectively use our clients SDSK system to ensure all reactive tickets are updated and closed within agreed SLA timeframes. Maintain and update site logbooks where applicable. Monitor building fabric conditions, report issues promptly, and ensure actions are completed in line with SLA requirements. Electrical testers Requirments: Minimum of 3 years experince in carrying out Electrical testing in a commercial environment City and Guilds / EAL / NVQ or equivalent in Electrical Installations / Engineering (Level 3 and regulations) You must hold the Test & Inspection (2391 or 2394 & 2395) Qualification Salary and Package: £55,000 per annum Continental Shift Pattern 22 days annual leave + Bank holidays Company pension scheme Internal progression Overtime available Additional training

Delta V Systems Engineer Contract Remote Location: Remote This is an excellent opportunity to join a major client, supporting the successful operation of a major energy plant. The role will be supporting the DCS and Instrumentation assets and the successful engineer must be highly proficient in all aspects of Emerson Delta V . This is a wide ranging role, potentially long term role, and can be based remote with access to client systems. This role is outside IR35. Role & Responsibilities Expertise in Emerson Delta V is essential. Role will be taking on a number of tasks including, but not limited to, merging Delta V databases. Responsible for creating procedures, checks and balances before and after the implementation of the database merge. Identification of potential database conflicts ahead of scheduled merge. Engineer will have remote access to standalone simulator to aid with migration and progression of works. Supporting the DCS and Instrumentation assets during detailed design, construction, commissioning and then the operations of the plant. Future work may involve a range of Delta V system rationalisation and upgrade projects. Assist the Plant and the Operations Managers with optimising the process during operational trials. Key Skills & Knowledge Relevant qualification (HNC / HND or above). Strong experience in Emerson Delta V is essential. Emerson Delta V certifications essential, including SIS. Previous experience supporting the design, construction and commissioning of major energy plants. CCNSG Safety Passport essential - SSTS/SMSTS cards would be an advantage. Additional Information This role is outside IR35. Initially a c.3 month scope of work but has potential to become very long term.

We're working with a leading national business that are looking to recruit a skilled Electrical Maintenance Engineer to their busy automated site in Bristol. This is a fast paced, varied role in an extremely busy automated facility. If you're looking to join a business which invests heavily in their work force then look no further. The Person: NVQ Level 3 Trained. Experienced in a Automated manufacturing environment. Have worked as: Electrical Maintenance Engineer, Automation Engineer, Electrical Technician, Multiskilled Maintenance Engineer or Maintenance Electrician. The Role: Perform maintenance tasks, including preventative, predictive and corrective maintenance. Performing continuous improvement activities. Provide effective and efficient support to the Engineering Manager, Maintenance Team Leader and Engineering Team Coaches, completion of end of shift reports, fault logging and data entry. Identify the root cause of automation breakdowns and prioritise corrective actions to meet operational processing requirements. Monitor equipment performance and improve automation outputs in collaboration with operational stakeholders. Identifying and working on Continuous Improvement projects, conception to implementation ownership, for machinery in the facility. Ability to work on own initiative and as part of a team to achieve common goal. This role is working a 12 hour days and nights shift pattern, working 7-7 and involves weekend working. The Salary is £53,000 (Inclusive of shift allowance). For more information contact Shaun Treacy at Questech Recruitment.

ISO and Compliance Manager Location: Ringwood, Hampshire + non-contractual hybrid home working Salary: £40,000 £45,000 DoE + Profit Share + Benefits Hours: 37.5 hours per week The Role Are you an experienced ISO and Compliance Manager, who ensures an organisation maintains full adherence to all statutory, regulatory, contractual, and certification based obligations. This is a key role in overseeing multiple ISO management systems, data security and privacy frameworks. Duties Include: Managing, maintaining, and continually improving ISO 9001, ISO 27001, ISO 20000, and ISO 14001 management systems. Coordinating internal audit schedules. Supporting external surveillance / recertification audits. Maintaining controlled documentation and evidence of conformity. Leading the annual DSPT submission and maintaining DSPT evidence libraries. Planning and coordinating Cyber Essentials Plus certification and audit activity. Supporting organisational risk management and maintaining relevant registers. Skills and Experience: 3+ years experience in a similar role. Ability to work independently and in a fast paced team environment. Strong knowledge of ISO frameworks and audit processes. Experience with DSPT, CE+ and regulatory compliance. Excellent documentation, audit, and evidence tracking skills. Strong organisational and communication abilities across technical and non technical teams. Experience in risk management, environmental compliance, or insurance (desirable). High attention to detail with evidence based working. Analytical mindset with the ability to turn regulatory requirements into practical processes. Proactive, positive attitude with strong ownership. The Package: Company Profit Share (first £3,600 is tax free). 22 days annual leave plus bank holidays, increasing with your length of service. Birthday as additional paid leave. Additional paid leave (dependent on company performance). Private Medical Insurance, including dental. Ongoing training and support. Company sick pay policy. Pension Scheme. Hybrid Working Progression opportunities. Fresh fruit, the occasional pizza and a posh coffee machine! Trusted Technology Partnership Trusted Technology Partnership has been a specialist IT Infrastructure and Support Services provider for over 25 years. We are an Employee Ownership Trust a growing company. We are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams and departments. Join our friendly company, where a great team and a positive culture await you.

Our client is a high-performing market-maker & liquidity provider. The business is expanding its London engineering team due to continued commercial growth and increasing demand across its trading operations. This role involves working on their flagship Options Trading Platform. This is an opportunity to join a fast-moving, technology-led environment where software engineering sits directly alongside trading, quant research and market-facing strategy. The successful candidate will work on sophisticated electronic trading systems, helping to build and improve platforms that operate in highly volatile, 24/7 markets where latency, reliability and quality of execution are critical. THE ROLE: This is a hands-on Rust Development role in a small team with a democratic and hands on manager. with our client, focused on building and enhancing technology for electronic and systematic trading. You will work closely with experienced traders, quantitative researchers and other software engineers to develop, improve and optimise trading systems used across digital asset markets. The role sits close to the trading function and offers direct exposure to automated execution, exchange connectivity, risk management, options trading and trading analytics. The successful candidate will contribute to all areas of the trading platform, including risk calculations, volatility models, execution algorithms, research tooling and infrastructure. This is a highly technical role in a fast-moving environment where engineering quality, performance and latency have a direct impact on trading outcomes This role is based in London on a hybrid working pattern. KEY RESPONSIBILITIES: Design & continuously improve low-latency, high-throughput trading systems. Contribute to the ongoing improvement of an options trading platform, including risk, volatility, execution and research components. Build, optimise and maintain connectivity to new and existing trading venues. Work closely with quantitative researchers to improve trading strategies by enhancing automated execution strategies and hedging models. Automate trading workflows to improve efficiency, scalability and risk control. Develop and improve systems for trade booking, reporting and operational workflows. Create tools that improve developer productivity and support build, deployment and infrastructure processes. Develop analytics tools to monitor trading performance, execution quality and system behaviour. REQUIRED - SKILLS / EXPERIENCE: Commercial experience developing software in Rust. Demonstrable professional software development experience within electronic, systematic, or a similar trading platform environment. Experience gained in any asset class, provided it involves front office latency critical trading systems Strong understanding of software architecture and high-quality engineering principles. Experience developing applications in Python. Experience with cloud and infrastructure technologies, particularly AWS, including services such as EC2, EKS and S3. Experience with containerisation and orchestration tools such as Docker and Kubernetes. Strong Linux experience. Experience working with distributed systems or globally distributed technology environments. DESIRABLE - SKILLS/EXPERIENCE: Experience working on an options trading platform is desirable but any systematically traded asset class and/or derivative is acceptable . Exposure to FPGA or ultra-low-latency trading environments. Understanding of inter-process communication technologies such as gRPC, Redis or Kafka. Knowledge of lock-free data structures, queues, atomics and related performance-focused programming concepts. Strong understanding of networking concepts. Further experience with AWS and Kubernetes. Experience using or building quantitative analysis tools.