122 jobs found

Council Tax Recovery Officer Negotiable Rates 3-month initial contract with potential to be extended Remote working (just collection of the equipment on the first day) My client based in Hertfordshire is looking for a Council Tax Recovery Officer to join the team and be dedicated to recovering council tax specifically on council tax 14 day lists. You will play a key role in ensuring debts owed to the council are collected promptly, while maintaining a professional and supportive approach to all customers. Proactively trace debtors to establish current addresses and secure repayment. Administer and maintain accounts with accuracy and attention to detail. Negotiate realistic and sustainable payment arrangements in line with council policies. Ensure all actions comply with relevant legislation, council procedures, and data protection standards. Update system records to reflect factual and current information. Collaborate with colleagues to reduce overall debt owed to the council. Signpost vulnerable or struggling debtors to appropriate debt advice and support services. The role is fully remote, you would just need to collect the equipment on the first day. I am looking for someone that has used Academy and has experience of recovering overpaid housing benefits. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Single Homeless Project has an opportunity for a PRS Access and Resettlement Worker to join our experienced and committed teams based in Lambeth ?. You will join us on a full-time, 12 month contract basis . In return, you will receive a competitive salary starting at £32,034.46 rising incrementally to £35,081.51 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the PRS Access and Resettlement Worker role: This is a brilliant opportunity to turn housing options into real, lasting move-on opportunities for people who are ready to take their next step away from homelessness. As PRS Access and Resettlement Officer, you will be out there opening doors: building relationships with landlords and letting agents, identifying suitable private rented sector options, and helping clients move into homes where they can build stability, independence and confidence. Day to day, you will work closely with Single Homeless Project (SHP) caseworkers and frontline teams to identify clients who are ready to explore PRS move-on, assess affordability and tenancy readiness, support property searches, arrange viewings, liaise with landlords, and help clients navigate the practical steps needed to secure a tenancy. You will provide clear advice around housing options, welfare benefits, tenancy expectations and sustainment, while supporting colleagues to feel confident using PRS pathways as part of their move-on planning. This is a role with real pace, purpose and impact. You will need to be creative, persistent and confident in your communication, especially when negotiating with landlords, unblocking barriers or advocating for clients who may have been let down by systems before. For the right person, this is a chance to make a tangible difference every day creating routes into housing, strengthening partnerships and helping people move forward with dignity and hope. There will be a mixture of working in the community (attending viewings across London), working from office and working from home. Please note that this role involves shift work, including a combination of early shifts (8:00 AM 3:30 PM) and late shifts (2:30 PM 10:00 PM), with shifts scheduled every other weekend. About you: You understand the barriers people can face when moving on from homelessness, and you bring the empathy, persistence and practical problem solving needed to help people overcome them. You have experience of housing, resettlement, tenancy sustainment, homelessness support or a similar frontline setting, with the ability to give clear, realistic advice to clients and colleagues. You are confident building relationships with landlords, letting agents, local authorities and partner agencies, and know how to turn conversations into opportunities. You can balance warmth with honest, practical conversations about affordability, tenancy readiness, rent, benefits, expectations and the responsibilities that come with a new home. You are organised, proactive and tenacious, able to manage competing priorities, keep accurate records and keep move-on plans moving even when barriers appear. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work As this is a secondment opportunity candidates who are permanent members of staff, will need to notify their manager before applying for this post. As this is an internal vacancy applicants not eligible for internal recruitment will be those under: Disciplinary sanction Performance monitoring in a similar or lower graded role Formal sickness monitoring (that is not related to a protected characteristic) Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our PRS Access and Resettlement Worker - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.

Sheltered Housing Officer London Hybrid Working Rate: £25.10 per hour (Umbrella) Initial Contract Length: 3 Months Extension Potential: Likely Start Date: ASAP Working Hours: Full Time (36 Hours Per Week) Role summary Working as part of a dedicated housing team, you will play a key role in maintaining safe, supportive, and well-managed housing environments. You will support residents to sustain their tenancies, access appropriate services, and maintain a positive quality of life through a proactive and person-centred approach. This is a fully on-site role requiring attendance across sheltered housing schemes five days per week. What you will do as a Sheltered Housing Officer Deliver an enhanced tenancy and estate management service tailored to older and vulnerable residents Carry out regular scheme inspections to ensure communal areas are safe, clean, and well maintained Coordinate with voids and property teams to support the rehousing process, including inspections, viewings, and tenancy sign-ups Support residents with tenancy sustainment, welfare benefits, and rent account management, taking early action to prevent arrears Identify and report tenancy breaches including antisocial behaviour, illegal occupation, and subletting Respond appropriately to emergencies while maintaining compliance with safeguarding and health & safety procedures What you will need as a Sheltered Housing Officer Previous experience within housing management, supported housing, or a customer-facing role supporting older or vulnerable residents Strong understanding of tenancy management, rent arrears prevention, and relevant housing legislation Knowledge of safeguarding procedures and experience supporting vulnerable individuals Excellent communication and organisational skills with the ability to manage competing priorities Confident using IT systems to accurately update and maintain housing records Empathetic, adaptable, and self-motivated with a genuine passion for improving residents' wellbeing Ability to work fully on-site across sheltered housing schemes five days per week What's on offer £25.10 per hour Umbrella Hybrid working arrangement with site-based responsibilities Opportunity to make a meaningful impact within sheltered housing services Supportive team environment within a well-established housing service Apply now or contact the team to discuss the Sheltered Housing Officer opportunity further.

Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Resident Engagement Officer required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement . Working 37 hours a week, Monday - Friday, the salary will be 34,434 . Candidates applying for this role must have extremely confident communication skills, and passion to drive and deliver engagement with residents and the community. There is a possibility that the role may commence on a temporary basis prior to full on-boarding. Duties: Organise and coordinate resident engagement events and activities across general needs, sheltered and temporary accommodation housing stock Lead on developing initiatives to increase the participation of a wide range of tenants and leaseholders in all engagement events and activities , liaising with internal and external partners ensuring value for money Provide event support and advice to tenants and leaseholders , implementing a plan to ensure that 'hard-to-reach' groups are involved Encourage and support residents to take an active role in reducing the carbon footprint through sustainability projects Organise the production of promotional materials and publicity materials for resident engagement activities Benefits: 34,434 per annum Pension Experience required: Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights Knowledge of housing maintenance, housing law, welfare benefits, tenancy management is beneficial Self-motivated, and pro-active Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.

Are you passionate about helping people? Join our team as an Accommodation Support Officer and support our participants with their housing needs. This is a rewarding opportunity that will allow you to utilise your skills to influence, support and encourage others to maximise their potential and build a better future. Location: Weymouth Hours : Part Time 22.2 hours per week Contract : Permanent Closing Date: 20 March 2026 In return for your dedication, knowledge, and commitment, we're offering a competitive salary of £25877 - £29,000 per annum (dependent on experience) with these great benefits: 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days) 2 Volunteer Days Pension - 5% Employee 5% Employer Healthcare Cash Plan, incl. 3 x salary life assurance Annual salary review Refer a friend scheme Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Key Responsibilities Manage a caseload of participants, producing personalised accommodation plans Carry out initial assessments, considering risk, situation and need Record progress and outcomes timely and accurately using case management system Maintain contact with participants, identifying any emerging risks and concerns Skills and Experience Experience or knowledge of Accommodation (incl. legislation) - desirable Highly effective interpersonal and communication skills both verbally and in writing Good organisation skills and ability to meet deadlines

Housing Benefits Assessment Officer - Harrow Minimum 8 month contract £22.22 per hour PAYE Full time Duties and responsibilties To contribute to the provision of high performing customer centred financial assessment service as one of a team delivering financial assistance towards the rent, Council Tax, and social care cost of some 21000 households (1 in 5) who are the most vulnerable residents in the Borough against a background of ever changing regulations and guidance. To ensure the service achieves its maximum Comprehensive Performance Assessment (CPA) as it contributes to both the Use of Resources Assessment and the Council s overall CPA score Experienced Housing Benefit Assessment Officer with extensive and recent experience in this role To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

Job Title: Customer Service Officer Type: Temporary (6 weeks +) Location: Bristol Salary: £20 umbrella an hour Hours: 37 hours, 5 days in the office BRC are working closely with a housing association seeking a Customer Service Officer to join their Customer Service team on a temporary basis. This role involves acting as the first point of contact for customer enquiries, delivering an end-to-end customer service experience across multiple communication channels including telephone, email, social media and face-to-face interactions. Duties: Deliver professional and customer-focused service in line with organisational values and objectives. Respond to customer enquiries relating to repairs, housing management, tenancy management, estate management and rent accounts. Diagnose and raise repair requests, ensuring correct priorities and instructions are issued. Liaise with colleagues and contractors to resolve customer queries effectively. Handle difficult or sensitive situations calmly and professionally. Escalate safeguarding concerns and complex issues where appropriate. Maintain accurate records and update systems with customer information and service requests. Support performance targets including call quality and customer satisfaction measures. Handle confidential and sensitive information in line with GDPR requirements. Requirements: Previous experience working in a customer-focused environment. Strong communication and administrative skills. Experience dealing with customers in challenging or stressful situations. Ability to manage multiple tasks and prioritise workload effectively. Good IT skills including Microsoft Office packages. Ability to remain calm under pressure and provide effective problem solving. Knowledge of GDPR and handling sensitive information. Experience within social housing or repairs services is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Varied and rewarding workload - Inclusive working environment For more information, please call Meg Smith on (phone number removed) or (phone number removed). To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.

About The RoleAssistant Director - Finance £99,174 per annum, 37 hours per week18 months fixed term contractCirencester/ /Coleford/Witney/ Agile WorkingWe are looking for an exceptional finance professional who will lead our finance and shared service provision for multiple councils and stakeholders, playing a pivotal role in shaping our future at Publica in the run up to Local Government Reorganisation (LGR).You will bring extensive experience and be highly skilled in strategic and transactional finance, and shared service provision incorporating Council Tax, Business Rates and Benefits Administration across councils and third parties, which will complement the strong technical expertise already in place across the organisation, and will be committed to delivering high-quality, value-driven services that leverage the best of both public and commercial environments.You will work directly with senior leaders, elected members and Board-level stakeholders, providing strategic advice and guidance to ensure we have robust governance arrangements, drive innovation, improve performance and shape long-term strategy within a complex and evolving environment. As part of the senior leadership team, you'll be trusted to challenge thinking, bring fresh ideas and shape the future of the finance and shared service provision, as well as representing Publica, its services and operating model in the Local Government Reorganisation (LGR) programmes for both Gloucestershire and Oxfordshire. As we enter this period of significant change in the Public Sector, you will also need to be a leader who can bring people together, create clarity and inspire confidence during this period of transformation and opportunity.This is a rare opportunity to combine strategic influence with hands-on leadership in a role that offers both visibility and genuine career-defining experience. Some of the key areas of responsibility and projects include: Driving the continued evolution and improvement of our shared services across our partnership Leading finance systems modernisation, including ERP transformation and automation initiatives Preparing services and people for the potential impact of LGR, and representing Publica and its operating model in LGR programmes across Gloucestershire and Oxfordshire Improving service performance, efficiency and customer experience across finance and other transactional services Providing strategic advice and guidance to the Board, senior leaders, and Council Section 151 Officers Leading multidisciplinary teams across finance, revenues & benefits, treasury and transactional services Embedding a culture of innovation, continuous improvement and high performance This role offers a unique combination of strategic influence, operational leadership and transformational impact, providing an outstanding opportunity for an ambitious leader looking to shape the future of public sector services. About you We are looking for a credible, commercially minded and forward-thinking finance leader who can operate confidently within a complex environment and build strong relationships across a wide range of stakeholders. You will bring: A recognised professional accountancy qualification (CCAB/CIPFA or equivalent) Significant senior-level finance leadership experience, preferably in the public sector Experience operating at executive, board or committee level A strong track record of leading transformation, improvement and change programmes Excellent stakeholder management and influencing skills The ability to balance strategic leadership with operational delivery A collaborative and resilient leadership style Strong commercial awareness and a focus on outcomes and continuous improvement Special conditions Ability to travel BPSS This post designated as politically restricted in accordance with the Local Government and Housing Act 1989. Politically restricted post holders are restricted from canvassing on behalf of a political party or for a person who is, or seeks to be, a candidate for election to a local authority, the House of Commons, or the European Parliament. For more information about this role please see the Job Description/Person Specification. Proposed shortlisting dates: 15th June - 16th June SLT Interview: 22nd June (In person) Stakeholder Interview: 26th June (shortlist from the initial SLT Interviews) To find out more information about our benefits and about our organisation please click the apply button which will redirect you to our careers page where you have all the details about this role.

Be Part of Meaningful Change Rape Crisis South London (RCSL) is entering an exciting new chapter. With a new CEO, refreshed Senior Leadership Team, and an ambitious vision for the future, we are laying the foundations for a bold new organisational strategy. We are now seeking an Deputy CYP Lead to join our CYP Team at this pivotal time on a permanent basis. As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities. About the Role: We are seeking an experienced and committed Deputy Children and Young People (CYP) Lead to support the development and delivery of our therapeutic services at a pivotal time of growth and transformation. Reporting to the CYP Clinical Lead, the successful candidate will play a key role in providing day-to-day leadership and guidance to CYP counsellors and therapists. You will help ensure that services for children and young people are consistently safe, effective, trauma-informed, and survivor-centred. This is a varied and impactful role that combines clinical leadership, safeguarding oversight, service development, and line management. It offers a meaningful opportunity to contribute to shaping, strengthening, and expanding high-quality CYP services. What You ll Do Support the CYP Clinical Lead with assessments, allocations and case distribution across CYP pathways Provide clinical guidance and day-to-day support to CYP counsellors and therapists Line manage allocated CYP staff and contribute to recruitment, induction and staff development Oversee group work programmes, including family support groups Undertake the role of Designated Safeguarding Officer for the CYP team Deputise as Deputy Designated Safeguarding Lead as part of the rota when required Provide guidance on complex safeguarding concerns and ensure appropriate escalation Contribute to service improvement, contract delivery and performance monitoring Build and maintain effective relationships with external agencies and partners Deputise for the CYP Clinical Lead where required About You Essential Degree-level qualification in counselling or psychotherapy (or equivalent experience) Professional membership with an accredited counselling/psychotherapy body Minimum of 200 hours post-qualification supervised client work At least 3 years experience working with children and young people affected by rape and sexual violence Experience leading or supporting a team Strong knowledge of safeguarding legislation (children and adults) Completed Level 3 safeguarding training Experience in the Violence Against Women and Girls (VAWG) sector Understanding of trauma-informed, survivor-centred and feminist practice Experience working with diverse communities Ability to use data and outcomes to support service improvement Desirable Experience working with marginalised or under-served communities Knowledge of housing, welfare benefits or related legislationn This role offers the opportunity to: Take the next step in your leadership journey Gain experience of safeguarding, clinical leadership and service development Support and develop a dedicated team of CYP practitioners Contribute to the future direction of CYP therapeutic services at RCSL Be part of a dynamic, creative and values-led organisation Safeguarding and Safer Recruitment Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation s safeguarding standards. This includes: Promoting the safety and wellbeing of children, young people and adults at risk Identifying and reporting safeguarding concerns Following organisational safeguarding policies and procedures Supporting a culture where everyone feels safe, respected and supported Our safer recruitment processes include: Values-based interviews Verification of identity, qualifications and employment history Reference checks Enhanced DBS checks where required Safeguarding training and supervision Equality, Feminist Commitment and Values Rape Crisis South London is an equal opportunities employer. We particularly welcome applications from women who are under-represented in leadership roles within the violence against women and girls (VAWG) sector. Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. Intersectionality and Reasonable Adjustments We recognise that experiences of sexual violence are shaped by intersecting factors such as: Race and ethnicity Disability Sexuality and gender identity Socioeconomic background Immigration status Faith and culture We are committed to removing barriers and creating an inclusive workplace. Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: Alternative interview formats or timings Additional time for written tasks Accessible documentation Support relating to disability, neurodivergence or health needs Learning and Development As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development. Interview Process Shortlisted applicants will be invited to an interview, conducted via MS Teams. Stage one: MS Teams with the Director of Programmes and two other panel members. The whole process from advertisement to appointment, may take up to 3 -4 weeks. The role will initially be open for two weeks (until 12:00 noon on Wednesday 16 April 2026). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged. The interview will explore experience and approach to: Safeguarding Equality, diversity and inclusion Wellbeing and feminist practice Trauma-informed therapeutic work Leadership responsibilities relevant to the role This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010). We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK. How to apply Please submit your CV and a cover letter outlining your suitability for the role to in PDF format to our recruitment inbox. AI in Job Applications We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

£42,500 to £46,871 inclusive annual salary + Local Government Pension Scheme Permanent, Full-time 37 hours per week Flexible working options including hybrid working arrangement Job Ref: P2427 About the role Are you passionate about delivering excellent customer service, strengthening compliance, and driving continuous improvement? The organisation is looking for a Quality and Assurance Officer to join its Housing team and help develop, implement and embed a robust quality assurance framework. You will help ensure compliance with the Social Housing (Regulation) Act 2023, the Consumer Standards and the Housing Ombudsman s Complaints Handling Code, using insight and analysis to support data-led service improvements and a flexible, responsive service for tenants. In this role you will take responsibility for the operation and quality assurance of the Housing Complaints function, ensuring complaints are coordinated, investigated, tracked and responded to in line with the organisation s Complaints Policy and the Housing Ombudsman s Code. You will produce high-quality reporting and analysis from management information and resident feedback, identify themes and systemic issues, contribute to action plans, and monitor the implementation of agreed improvements by service areas. You will also support the development and review of housing policies and guidance to ensure they meet statutory, regulatory and organisational standards. About you The organisation is looking for someone with a degree (or equivalent qualification) in a relevant subject, or who can demonstrate graduate-level literacy and analytical skills. You will be confident using Microsoft Office (including strong Excel and reporting skills) and other digital tools to manage, analyse and present data clearly. You will have excellent written and verbal communication skills, with the ability to produce clear reports, recommendations and action plans for a range of audiences, and the ability to plan and prioritise your workload to meet deadlines. You will bring knowledge and understanding of the social housing sector, including a working knowledge of the Social Housing (Regulation) Act 2023 and the Housing Ombudsman s Complaints Handling Code. You will also have a good understanding of information governance requirements, including GDPR and data protection, and a clear commitment to equality, diversity and inclusion with an understanding of the Equality Act. Experience of working collaboratively with colleagues, managers and stakeholders to resolve problems and deliver customer-focused solutions is essential. A full driving licence and access to a car for business use is required. Why join the organisation Join an organisation committed to putting the environment at the heart of every decision. They live their values trust, care, confidence, collaboration and customer focus while delivering sustainable services, reducing environmental impact and making a positive difference for local communities. The organisation is based in a well-connected district with a mix of urban and rural communities, green spaces and a thriving centre. Offices are centrally located with good transport links and access to local amenities, making it a great place to live and work. Benefits In addition to working within a supportive team and receiving a competitive salary, you will have access to: 28.5 days basic annual leave (increasing with service) plus bank holidays (Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-time staff) Local Government Pension Scheme Flexible working options Staff parking permit Reimbursement of professional fees Comprehensive development and training Discounted membership at selected local sports and fitness centres Access to discounts and benefits via an online platform Additional information Disability Confident: The organisation is proud to be a Disability Confident employer and guarantees an interview to anyone disclosing a disability whose application meets all the essential criteria for the post. Disclosure Checks: This post is subject to a Basic Disclosure Check. English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language, the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Closing date for applications: 1 June 2026 Interviews are scheduled for: week commencing 8 June 2026 Please note: interviews may be conducted throughout the application process. The organisation reserves the right to close the vacancy at an earlier date and strongly encourages early applications. REF-

Head of Income and Tenancy Sustainment Maidenhead - with Flexible Working Interim Contract - Initial Duration 3 months, Immediate Start About A well-established registered provider with a clear social purpose, this organisation delivers housing and resident services across a diverse portfolio of tenures. With a strong commitment to financial inclusion and tenancy sustainment, it invests meaningfully in the wellbeing of its residents, not just their rent accounts. The income and welfare functions sit at the heart of how the organisation balances commercial resilience with genuine resident support. This role sits within the Resident Services and Community department, reporting to the Assistant Director of Housing and Resident Engagement. It leads two specialist teams covering income recovery and welfare and benefits, with indirect responsibility for around ten officer-level posts. It's a senior operational leadership position with real strategic weight, and the expectation to deputise at senior management level. The Role You'll take ownership of income collection worth circa £53m per annum, shaping the strategy, performance culture, and day-to-day delivery of both the income and welfare and benefits services. This is a role where commercial accountability and resident outcomes are genuinely intertwined. Lead the development and implementation of the Income Collection and Financial Inclusion strategies, setting targets and annual action plans Drive performance across current and former debt, service charges, recharges, and utility accounts across all tenures Oversee the Resident Support Fund (circa £150k), ensuring fair, ethical prioritisation and demonstrable value for money Monitor and report on strategic progress to the Senior Leadership Team and Board Manage the external debt collection agency contract and oversee former tenant arrears recovery Lead on complex cases, Stage 2 complaints, and regulatory and legislative compliance Collaborate across asset management, finance, lettings, and a wide range of external partners including DWP, local authorities, and specialist support services About You You're an experienced income management professional who understands that sustainable tenancies and strong collection rates aren't in conflict, they're the same goal. Proven track record in operational income management within social housing or a closely related sector Experience leading and developing specialist teams, with a strong emphasis on performance culture and staff progression Solid knowledge of welfare benefits, financial inclusion practice, and relevant housing legislation Comfortable presenting KPIs, reports, and strategic recommendations to senior leadership and Board level CIH Level 4/5 diploma or equivalent housing qualification (or working towards) Confident managing competing priorities across a broad stakeholder landscape, both internal and external A collaborative, resident-focused approach that balances empathy with accountability For a confidential conversation about this position please reach out to Kieran Williams at Joshua Robert Recruitment.

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington. £36,000.00 per annum, working 35 hours per week. Want to feel in control of your career? You'll feel at home here. Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day . Our benefits include: Annual leave increasing up to 30 days with length of service Free DBS A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply) All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship. The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community. What you'll do: This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead Rent Collection and Arrears Management Manage rent and service charge accounts across a defined patch, ensuring payments are Housing Benefit, Universal Credit and Income Stability Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts. Court and Legal Process Support Prepare documentation and evidence for legal action in relation to rent arrears, under Cross-Team Working and Communication Work closely with Housing Operations, Income colleagues and Care and Support teams Record-Keeping, Compliance and Quality Maintain accurate, timely and auditable records for all income-related activity on the housing management system. This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead. Income Manager and Income Team About you: Fair-minded and approachable, with the ability to build constructive working Skills and Abilities Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies. What you'll bring: Essential: Experience of working in an income-related role within social housing, supported housing, or a similar environment is required. Desirable: Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities. Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment. If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role. We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are looking for a proactive and organised Projects Assistant to join our Capital and Planned Investment Team on a fixed-term secondment. This team plays a vital role in delivering capital investment and retrofit programmes across our housing stock, including major improvement works and grant-funded construction projects. Our work supports decarbonisation goals and ensures compliance with industry standards. As Projects Assistant, you will provide essential administrative and operational support, helping to deliver high-quality, customer-focused projects that make a real difference to people's homes and communities. Key Responsibilities Provide day-to-day contract and project administration support Assist with pre-construction and procurement activities Support monitoring of contractor performance and KPIs Work closely with Project Officers and Technical Inspectors Maintain accurate project documentation and records Support financial monitoring and reporting activities Liaise with contractors, customers, and internal stakeholders Provide general administrative support to managers and the wider team About You We're looking for someone who is highly organised, with strong attention to detail and the ability to work comfortably in a fast-paced environment. You will have a keen interest in construction, property, or retrofit programmes, alongside confidence in communication and strong interpersonal skills. The ideal candidate will also demonstrate knowledge of building maintenance or construction processes, an awareness of health and safety, procurement, and retrofit standards, and experience working with data and financial information. Strong IT skills, including proficiency in Microsoft Office applications, are essential. Why Join Us? Be part of impactful retrofit and decarbonisation programmes Gain experience in capital projects and construction delivery Work in a supportive, collaborative team environment Contribute to delivering better homes and services for customers Additional Information This is a fixed-term secondment until 31 March 2027, to cover other secondments within the team. There is a possibility that the role may be made permanent. The role is worked between Monday and Friday, with hybrid working available. You will have full access to all the benefits and perks of working at NCHA. Interviews will be held on 15th June in our Clifton offices.

Home-based with attendance at our Central London office as required (at least 2 days/month) Full-time (35 hours per week), Permanent x1 Maternity Cover full-time nine-month fixed-term x1 Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? About CDS - CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country's largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity - As a Client Relationship Officer, you will be the primary point of contact for a portfolio of housing co-operatives and community-led housing clients. You will build strong relationships and ensure services are delivered consistently, efficiently and to a high standard. You will support clients to meet their landlord responsibilities, providing clear advice on governance, compliance and health and safety and resolving issues proactively. You will anticipate needs, provide clear advice and ensure issues are managedproactively and resolved efficiently. Working with colleagues across CDS, you will coordinate services, monitor performance and ensure clients feel supported, informed and confident in their decisions. About you - You are committed to delivering and excellent client experience and building positive, professional relationships. You communicate clearly, listen well and are comfortable providing both support and challenge where needed. You are organised, reliable and take ownership of your work, with strong attention to detail and sound judgement. You can interpret information, explain it simply and manage competing priorities effectively. You bring relevant housing, governance or compliance experience (or transferrable skills), are confident using IT systems and proactively improve services and outcomes. You either have a car and full driving license or can reliably travel to clients, including for 5-7 evening meetings per month. Our values - We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we'd love to hear from you. Working here - We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion - We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Please use the role profile and competence standard to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we want to hear your authentic voice, thinking and writing style and encourage you not to over-rely on AI. Closing date: Monday, 8th June 2026 at 8am Interviews: Thursday, 18th June 2026 (in person at our Central London offices)

Job Title: Income Officer Type: Full-time Location: Bristol Salary: £36,954 Hours: Full Time BRC are working closely with a housing organisation seeking an Income Officer to join their Housing Services team. This role involves supporting residents to sustain their tenancies through effective income collection, arrears prevention and tenancy support, whilst delivering a customer-focused and proactive housing management service. Duties: Monitor customer accounts and proactively manage rent arrears. Communicate with residents regarding rent, service charges and other housing-related debts. Negotiate affordable repayment plans and support sustainable payment arrangements. Provide advice and signpost customers to relevant support agencies and welfare services. Work collaboratively with internal teams and external agencies to resolve income-related issues. Attend partnership meetings, court hearings and manage legal action processes where required. Prepare court documentation and support eviction processes as a last resort. Maintain accurate records and update housing management systems. Analyse trends and contribute to service improvements and KPI performance. Ensure compliance with relevant housing legislation, policies and procedures. Requirements: Experience working within a social housing or income management environment. Knowledge of housing legislation and welfare benefits relating to social housing. Experience representing organisations at court and understanding legal procedures. Strong communication, negotiation and relationship-building skills. Ability to work independently and manage a varied workload effectively. Excellent IT skills including Microsoft Office packages. High level of accuracy and attention to detail. Full UK Driving Licence and ability to travel independently. Experience working with housing management systems is desirable. Benefits: - Opportunity to work within a supportive and collaborative team - Training and development opportunities - Flexible and varied workload - Inclusive and values-driven working environment For more information, please call Meg Smith on or . To apply, please submit your CV outlining your relevant experience and qualifications. We will be reviewing applications on an ongoing basis until the position is filled.