Home-based with attendance at our Central London office as required (at least 2 days/month) Full-time (35 hours per week), Permanent x1 Maternity Cover full-time nine-month fixed-term x1 Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? About CDS - CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country's largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity - As a Client Relationship Officer, you will be the primary point of contact for a portfolio of housing co-operatives and community-led housing clients. You will build strong relationships and ensure services are delivered consistently, efficiently and to a high standard. You will support clients to meet their landlord responsibilities, providing clear advice on governance, compliance and health and safety and resolving issues proactively. You will anticipate needs, provide clear advice and ensure issues are managedproactively and resolved efficiently. Working with colleagues across CDS, you will coordinate services, monitor performance and ensure clients feel supported, informed and confident in their decisions. About you - You are committed to delivering and excellent client experience and building positive, professional relationships. You communicate clearly, listen well and are comfortable providing both support and challenge where needed. You are organised, reliable and take ownership of your work, with strong attention to detail and sound judgement. You can interpret information, explain it simply and manage competing priorities effectively. You bring relevant housing, governance or compliance experience (or transferrable skills), are confident using IT systems and proactively improve services and outcomes. You either have a car and full driving license or can reliably travel to clients, including for 5-7 evening meetings per month. Our values - We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we'd love to hear from you. Working here - We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion - We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Please use the role profile and competence standard to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we want to hear your authentic voice, thinking and writing style and encourage you not to over-rely on AI. Closing date: Monday, 8th June 2026 at 8am Interviews: Thursday, 18th June 2026 (in person at our Central London offices)
May 30, 2026
Full time
Home-based with attendance at our Central London office as required (at least 2 days/month) Full-time (35 hours per week), Permanent x1 Maternity Cover full-time nine-month fixed-term x1 Are you looking for an employer that understands the importance of balancing work and life and offers flexibility by allowing you to work from home? About CDS - CDS exists to provide, support and promote co-operative and community-led housing so that more people can live and work in co-operative ways. We are the country's largest provider of governance, financial and housing management support to small housing co-operatives, we are small social landlord in our own right and we are innovating new routes to grow community-led housing in England. Our work is values-led, people-focused and grounded in accountability. The opportunity - As a Client Relationship Officer, you will be the primary point of contact for a portfolio of housing co-operatives and community-led housing clients. You will build strong relationships and ensure services are delivered consistently, efficiently and to a high standard. You will support clients to meet their landlord responsibilities, providing clear advice on governance, compliance and health and safety and resolving issues proactively. You will anticipate needs, provide clear advice and ensure issues are managedproactively and resolved efficiently. Working with colleagues across CDS, you will coordinate services, monitor performance and ensure clients feel supported, informed and confident in their decisions. About you - You are committed to delivering and excellent client experience and building positive, professional relationships. You communicate clearly, listen well and are comfortable providing both support and challenge where needed. You are organised, reliable and take ownership of your work, with strong attention to detail and sound judgement. You can interpret information, explain it simply and manage competing priorities effectively. You bring relevant housing, governance or compliance experience (or transferrable skills), are confident using IT systems and proactively improve services and outcomes. You either have a car and full driving license or can reliably travel to clients, including for 5-7 evening meetings per month. Our values - We recruit and develop people who live our values every day: Unity, Trust, Intention, Impact, Collaboration, Communication and Kindness. If these reflect how you work, we'd love to hear from you. Working here - We offer genuine flexibility (hybrid working with access to our SE1 office), a supportive culture and opportunities to learn and develop alongside a competitive benefits package. Inclusion - We are working to be an anti-racist, inclusive organisation and we welcome applications from people of all backgrounds. We value challenge, learning and different perspectives in all our work. Please use the role profile and competence standard to form your answers on the application questions. Whilst we recognise AI can be a useful tool in refining application responses, we want to hear your authentic voice, thinking and writing style and encourage you not to over-rely on AI. Closing date: Monday, 8th June 2026 at 8am Interviews: Thursday, 18th June 2026 (in person at our Central London offices)
Nottingham Community Housing Association
Nottingham, Nottinghamshire
We are looking for a proactive and organised Projects Assistant to join our Capital and Planned Investment Team on a fixed-term secondment. This team plays a vital role in delivering capital investment and retrofit programmes across our housing stock, including major improvement works and grant-funded construction projects. Our work supports decarbonisation goals and ensures compliance with industry standards. As Projects Assistant, you will provide essential administrative and operational support, helping to deliver high-quality, customer-focused projects that make a real difference to people's homes and communities. Key Responsibilities Provide day-to-day contract and project administration support Assist with pre-construction and procurement activities Support monitoring of contractor performance and KPIs Work closely with Project Officers and Technical Inspectors Maintain accurate project documentation and records Support financial monitoring and reporting activities Liaise with contractors, customers, and internal stakeholders Provide general administrative support to managers and the wider team About You We're looking for someone who is highly organised, with strong attention to detail and the ability to work comfortably in a fast-paced environment. You will have a keen interest in construction, property, or retrofit programmes, alongside confidence in communication and strong interpersonal skills. The ideal candidate will also demonstrate knowledge of building maintenance or construction processes, an awareness of health and safety, procurement, and retrofit standards, and experience working with data and financial information. Strong IT skills, including proficiency in Microsoft Office applications, are essential. Why Join Us? Be part of impactful retrofit and decarbonisation programmes Gain experience in capital projects and construction delivery Work in a supportive, collaborative team environment Contribute to delivering better homes and services for customers Additional Information This is a fixed-term secondment until 31 March 2027, to cover other secondments within the team. There is a possibility that the role may be made permanent. The role is worked between Monday and Friday, with hybrid working available. You will have full access to all the benefits and perks of working at NCHA. Interviews will be held on 15th June in our Clifton offices.
May 30, 2026
Full time
We are looking for a proactive and organised Projects Assistant to join our Capital and Planned Investment Team on a fixed-term secondment. This team plays a vital role in delivering capital investment and retrofit programmes across our housing stock, including major improvement works and grant-funded construction projects. Our work supports decarbonisation goals and ensures compliance with industry standards. As Projects Assistant, you will provide essential administrative and operational support, helping to deliver high-quality, customer-focused projects that make a real difference to people's homes and communities. Key Responsibilities Provide day-to-day contract and project administration support Assist with pre-construction and procurement activities Support monitoring of contractor performance and KPIs Work closely with Project Officers and Technical Inspectors Maintain accurate project documentation and records Support financial monitoring and reporting activities Liaise with contractors, customers, and internal stakeholders Provide general administrative support to managers and the wider team About You We're looking for someone who is highly organised, with strong attention to detail and the ability to work comfortably in a fast-paced environment. You will have a keen interest in construction, property, or retrofit programmes, alongside confidence in communication and strong interpersonal skills. The ideal candidate will also demonstrate knowledge of building maintenance or construction processes, an awareness of health and safety, procurement, and retrofit standards, and experience working with data and financial information. Strong IT skills, including proficiency in Microsoft Office applications, are essential. Why Join Us? Be part of impactful retrofit and decarbonisation programmes Gain experience in capital projects and construction delivery Work in a supportive, collaborative team environment Contribute to delivering better homes and services for customers Additional Information This is a fixed-term secondment until 31 March 2027, to cover other secondments within the team. There is a possibility that the role may be made permanent. The role is worked between Monday and Friday, with hybrid working available. You will have full access to all the benefits and perks of working at NCHA. Interviews will be held on 15th June in our Clifton offices.
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.
May 30, 2026
Full time
A fantastic opportunity has emerged for a specialist Income Collection/Recovery Officer to join one of Adecco's most improved public sector clients in a full time (35 hours per week, Monday to Friday), permanent role paying up to 41k per annum. In this varied role you will regularly monitor and manage rent and service charge accounts for current and former tenants, ensuring prompt action is taken to minimise arrears and recover monies due, ensuring compliance with company policy and the regulatory and legal framework. Our client is based in Central London and offer excellent hybrid working arrangements. This role reports into the Head of Housing, and our client is looking for a candidate who has experience of: Providing an excellent customer focussed service ensuring tenants are aware of their responsibility to pay their rent on time and regularly, and to advise on preventative action to be taken to stop them falling into arrears. Providing an accurate, effective and appropriate response to tenants' enquiries about their rent accounts Keeping up to date on welfare benefit entitlements, particularly housing related benefits and all changes due to Welfare Reform. Advising tenants on welfare benefits - to offer advice and signpost and refer to supporting agencies. Keeping up to date with best practice on arrears prevention, putting forward ideas and suggestions for service improvements. Attending liaison meetings with Local Authorities and other external agencies as required Supporting with the production and distribution of regular rent statements to tenants and advising tenants on these accordingly. Being responsible for the collection of rental income and other housing related debts. Regularly monitoring direct debit payments, and ensuring these are amended in the required timescales for collection of the revised annual rent and service charge. Providing advice and assistance to all tenants who have rent arrears by contacting them on a regular basis and maximising personal contact. Liaising with other agencies and the relevant authorities regarding the processing and progress of individual housing benefit and universal credit claims, chasing the progress of housing benefit applications and overpayments. Monitoring rent accounts and implementing company income collection policy and procedures, ensuring tenants are notified of any arrears at the earliest opportunity. Carrying out home visits in connection with income recovery or arrears prevention and serving notices of seeking possession where required. Preparing all paperwork for the service of notices, possession proceedings and evictions. Attending court and carrying out D.I.Y possession action representing the organisation in rent related cases. Ensuring the computer system is updated with details of individual rent arrears actions and advising on the improvement of such systems on a regular basis. This role requires the successful candidate to have some experience in housing management (preferably 2 years), be highly self-motivated and be strong on the telephone. A car driver and owner is not needed as the patch (just 600 units) can be covered by foot or bus. Good knowledge and understanding of OMNI software would also be ideal, but is not essential. Previous public sector experience would be useful, but not essential. Experience in reclaiming debt owed to the client/landlord by tenants in court would also be a real advantage, as would knowledge of how to deal with leaseholders. Excellent understanding of welfare and benefits would be highly desirable. Only applicants who feel they meet the above criteria need apply for this post, as the client is keen to interview in person in late May 2026. Only applicants who feel they meet the above criteria need apply.
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 30, 2026
Full time
Regeneration Supervisor Location: Chesterfield (office, site-based, and home working available) Salary: 35,672 per annum, rising incrementally to 38,592 Plus an upcoming pay award (to be backdated from April 2026) Sellick Partnership Ltd are proud to be partnering with a well-established Housing Association to recruit a Regeneration Supervisor to join their team on a permanent basis. This is an excellent opportunity for an experienced professional to play a key role in delivering high-quality regeneration and property improvement works within the local community. About the Role As a Regeneration Supervisor, you will support the successful delivery of planned works and regeneration projects, ensuring quality, compliance, and customer satisfaction are consistently achieved. You will act as a key link between contractors, internal teams, and residents, helping to maintain high standards across all works. Key Responsibilities Provide site-specific information on hazards and risks to support the Principal Contractor in developing Construction Phase Plans Assist in the management of allocated contracts, ensuring all works align with specifications, initial inspections, and relevant legislation Carry out post-inspections on completed properties to ensure works meet expected quality and standards Review and contribute to the development of quality standards and specifications in collaboration with Contracts Managers, contractors, Neighbourhood Services Officers, and customers Produce weekly progress reports on contractor performance and project delivery Conduct Health & Safety inspections to ensure safe systems of work are followed and maintained Ensure compliance with all statutory requirements, financial regulations, standing orders, and contract procedures Essential Criteria Demonstrable understanding of operating within a competitive business environment, alongside knowledge of public sector frameworks and expectations Proven leadership and people management skills, including motivating teams, building strong working relationships, and supporting staff development Strong project supervisory experience, with the ability to identify key actions and milestones, prioritise workloads, plan resources effectively, and deliver against structured action plans About You Experience within property services, regeneration, or planned works Strong understanding of Health & Safety and construction-related compliance Excellent attention to detail with the ability to identify and resolve issues efficiently Strong communication and stakeholder management skills Ability to manage multiple priorities and work collaboratively across teams A proactive and organised approach to site and contract supervision Benefits Fantastic Learning & Development programme, with opportunities to study towards professional qualifications (fully funded) Excellent pension scheme with employer contributions between 5.9% and 7.5% (dependent on salary) Flexi-time scheme offering the potential to earn up to an additional 24 days' leave per year Family-friendly support, including paternity, adoption and fostering leave Flexible working and job share opportunities Essential Car User Allowance Childcare voucher scheme Cycle to Work scheme Salary sacrifice car leasing scheme Generous relocation package for candidates moving into the area Occupational Health Service available to all staff Access to staff discounts, including Virgin Experience Days If you're looking for a role where you can contribute to meaningful regeneration projects while developing your career in a supportive and forward-thinking organisation, please apply or contact Josh Meek at Sellick Partnership Ltd Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Income Officer Opportunity Salary - 38,000 We're working with a client looking for an Income Officer covering Newbury & Reading, based from the Greenham Hub. This is a permanent, hybrid role with a mix of home, office, and site visits. What you'll do: Manage rent & service charge accounts Negotiate payment plans Provide welfare & money advice Handle evictions & attend court when required What you need: Experience in income management/debt recovery, strong customer service skills, and knowledge of housing/welfare benefits. Full UK driving licence & own car required
May 29, 2026
Full time
Income Officer Opportunity Salary - 38,000 We're working with a client looking for an Income Officer covering Newbury & Reading, based from the Greenham Hub. This is a permanent, hybrid role with a mix of home, office, and site visits. What you'll do: Manage rent & service charge accounts Negotiate payment plans Provide welfare & money advice Handle evictions & attend court when required What you need: Experience in income management/debt recovery, strong customer service skills, and knowledge of housing/welfare benefits. Full UK driving licence & own car required
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed) or (url removed)
May 29, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in Derbyshire . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments If this Housing Officer role is of interest please apply or contact (url removed) or (url removed)
Supervisor - Social Housing Repairs & Maintenance Location: Essex Contract: Permanent Salary: 41,000 per annum + performance bonus up to 15% Benefits: Company van & fuel card Overview We are recruiting for an experienced Supervisor to join a busy social housing contractor delivering reactive repairs and maintenance works across Essex. This is a key operational role overseeing engineers and subcontractors, ensuring works are completed safely, efficiently, and to a high standard within occupied residential properties. You will be responsible for day-to-day supervision of operatives, monitoring job progress, and ensuring strong customer service delivery across housing association contracts. Key Responsibilities Supervise operatives and subcontractors delivering repairs and maintenance works Allocate and monitor daily workloads to ensure timely job completion Carry out quality checks on completed works and ongoing jobs Ensure works are delivered in line with health & safety and compliance standards Support engineers with technical guidance and job resolution Liaise with tenants, housing officers, and internal teams to resolve issues Manage performance, productivity, and job completion targets Attend site visits to inspect works and ensure quality standards are met Support with scheduling and planning of reactive repairs Requirements Previous experience as a Supervisor or Lead Engineer within social housing repairs Strong background in domestic repairs and maintenance Good understanding of health & safety procedures in occupied properties Ability to manage and motivate operatives Strong communication and customer service skills Full UK driving licence required What's on Offer 41,000 basic salary Performance bonus up to 15% Company van and fuel card Permanent long-term opportunity Stable workload within social housing contracts Career progression opportunities within a growing contractor About the Role This is an excellent opportunity for a hands-on Supervisor looking to step into a stable, long-term role within social housing repairs and maintenance, overseeing a busy operational patch across Essex.
May 29, 2026
Full time
Supervisor - Social Housing Repairs & Maintenance Location: Essex Contract: Permanent Salary: 41,000 per annum + performance bonus up to 15% Benefits: Company van & fuel card Overview We are recruiting for an experienced Supervisor to join a busy social housing contractor delivering reactive repairs and maintenance works across Essex. This is a key operational role overseeing engineers and subcontractors, ensuring works are completed safely, efficiently, and to a high standard within occupied residential properties. You will be responsible for day-to-day supervision of operatives, monitoring job progress, and ensuring strong customer service delivery across housing association contracts. Key Responsibilities Supervise operatives and subcontractors delivering repairs and maintenance works Allocate and monitor daily workloads to ensure timely job completion Carry out quality checks on completed works and ongoing jobs Ensure works are delivered in line with health & safety and compliance standards Support engineers with technical guidance and job resolution Liaise with tenants, housing officers, and internal teams to resolve issues Manage performance, productivity, and job completion targets Attend site visits to inspect works and ensure quality standards are met Support with scheduling and planning of reactive repairs Requirements Previous experience as a Supervisor or Lead Engineer within social housing repairs Strong background in domestic repairs and maintenance Good understanding of health & safety procedures in occupied properties Ability to manage and motivate operatives Strong communication and customer service skills Full UK driving licence required What's on Offer 41,000 basic salary Performance bonus up to 15% Company van and fuel card Permanent long-term opportunity Stable workload within social housing contracts Career progression opportunities within a growing contractor About the Role This is an excellent opportunity for a hands-on Supervisor looking to step into a stable, long-term role within social housing repairs and maintenance, overseeing a busy operational patch across Essex.
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits. As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer: Deliver a comprehensive rent and service charge collection service across the region Monitor and manage customer accounts across a range of tenures Negotiate payment arrangements and support sustainable repayment plans Provide welfare benefits and money advice to customers Manage arrears cases through the full end-to-end recovery process Prepare legal documentation and court applications where necessary Liaise with external agencies including local authorities and support services Conduct customer home visits when required Manage possession proceedings and evictions in line with policies and legislation Maintain accurate records and case notes at all times To be successful in this role, you will need: Previous experience in income management, arrears recovery, or debt collection Knowledge of social housing, home ownership, or the private rented sector A good understanding of welfare benefits and financial support services Excellent customer service and communication skills The ability to manage a busy and varied caseload independently Strong decision-making and problem-solving abilities A professional, confidential, and diplomatic approach Strong organisational skills with the ability to prioritise workload effectively A full UK driving licence and access to your own vehicle (essential) The successful candidate will benefit from an excellent package including: 25 days annual leave plus bank holidays Additional annual leave entitlement with service Flexible benefits package including holiday buy/sell scheme Additional wellbeing and volunteering days Generous pension scheme Life assurance Enhanced family-friendly policies Private healthcare options Dental and critical illness cover options Gym and wellbeing discounts 24/7 virtual GP access If this Income Officer role is of interest, please apply or contact (url removed)
May 29, 2026
Full time
We are currently recruiting on behalf of a respected housing organisation for an experienced and customer-focused Income Officer to join their Customer Accounts team on a permanent basis. This is an excellent opportunity for someone with a background in income management, rent recovery, or housing finance who enjoys working both independently and directly with customers in the community. The role will cover the Newbury and Reading area and will involve a mixture of home working, office-based working, and customer visits. As an Income Officer, you will be responsible for delivering an effective income collection service, supporting customers to sustain their tenancies while managing arrears and recovery processes. You will work closely with customers to negotiate payment arrangements, provide advice around welfare benefits and financial support, and manage accounts through to legal action where required. The role will involve home visits and occasional attendance at court hearings, so confidence in dealing with sensitive situations professionally and diplomatically is essential. Key Responsibilities of an Income Officer: Deliver a comprehensive rent and service charge collection service across the region Monitor and manage customer accounts across a range of tenures Negotiate payment arrangements and support sustainable repayment plans Provide welfare benefits and money advice to customers Manage arrears cases through the full end-to-end recovery process Prepare legal documentation and court applications where necessary Liaise with external agencies including local authorities and support services Conduct customer home visits when required Manage possession proceedings and evictions in line with policies and legislation Maintain accurate records and case notes at all times To be successful in this role, you will need: Previous experience in income management, arrears recovery, or debt collection Knowledge of social housing, home ownership, or the private rented sector A good understanding of welfare benefits and financial support services Excellent customer service and communication skills The ability to manage a busy and varied caseload independently Strong decision-making and problem-solving abilities A professional, confidential, and diplomatic approach Strong organisational skills with the ability to prioritise workload effectively A full UK driving licence and access to your own vehicle (essential) The successful candidate will benefit from an excellent package including: 25 days annual leave plus bank holidays Additional annual leave entitlement with service Flexible benefits package including holiday buy/sell scheme Additional wellbeing and volunteering days Generous pension scheme Life assurance Enhanced family-friendly policies Private healthcare options Dental and critical illness cover options Gym and wellbeing discounts 24/7 virtual GP access If this Income Officer role is of interest, please apply or contact (url removed)
Your new company We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base. Your new role Manage a patch of tenancies, ensuring effective tenancy sustainment and support Deliver a high standard of customer service, acting as a key point of contact for tenants Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes Support vulnerable tenants, working in partnership with internal teams and external agencies Monitor rent accounts and take appropriate action to manage arrears Carry out property inspections and ensure homes meet required standards Maintain accurate records in line with compliance and regulatory requirements What you'll need to succeed Proven experience in a Housing Officer or similar role Strong understanding of tenancy management and housing legislation Excellent communication, negotiation, and problem-solving skills Ability to manage a busy and varied workload Customer-focused approach with a commitment to supporting tenants Full UK driving licence preferred What you'll get in return Competitive salary and benefits package Opportunity to work within a supportive and values-driven organisation Scope for professional development and progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
May 29, 2026
Full time
Your new company We are currently working with a forward-thinking housing provider to recruit an experienced Housing Officer to join their team in Edinburgh.This is an excellent opportunity for a customer-focused housing professional to manage a varied caseload and deliver high-quality, person-centred housing management services across a diverse tenancy base. Your new role Manage a patch of tenancies, ensuring effective tenancy sustainment and support Deliver a high standard of customer service, acting as a key point of contact for tenants Respond to and resolve tenancy-related issues including anti-social behaviour and neighbour disputes Support vulnerable tenants, working in partnership with internal teams and external agencies Monitor rent accounts and take appropriate action to manage arrears Carry out property inspections and ensure homes meet required standards Maintain accurate records in line with compliance and regulatory requirements What you'll need to succeed Proven experience in a Housing Officer or similar role Strong understanding of tenancy management and housing legislation Excellent communication, negotiation, and problem-solving skills Ability to manage a busy and varied workload Customer-focused approach with a commitment to supporting tenants Full UK driving licence preferred What you'll get in return Competitive salary and benefits package Opportunity to work within a supportive and values-driven organisation Scope for professional development and progression What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
May 29, 2026
Seasonal
Income Maximisation Manager Day Rate: Negotiable Location: North London (Hybrid) Job Type: Temporary (6 months) We are seeking an Income Maximisation Manager to join a local authority in North London. This role is crucial for ensuring the council collects income due from its tenants effectively. The successful candidate will be responsible for formulating strategies for income maximisation, providing strategic and policy advice, and overseeing a team dedicated to enhancing income collection practices. Day-to-Day of the Role: Lead and manage the strategy for income maximisation, ensuring the adoption of best and most efficient practices to reduce debt. Oversee a team of income officers and assistants to ensure effective operation of income collection under your direction. Develop and manage corporate Service Level Agreements (SLAs) with relevant departments to improve collection rates. Ensure complex arrears cases are managed effectively, coordinating with other teams and departments. Drive continuous improvement within the income collection team, utilising systemic work practices and technology. Act as the expert in good practice for income collection, staying updated with developments in service delivery and best practices. Required Skills & Qualifications: Detailed knowledge of relevant housing legislation and good practice in income collection. Level 4 Chartered Institute of Housing (CiH) qualification or equivalent. Proven track record in a similar role within a large and complex organisation. Strong leadership and management skills, capable of setting clear directions and motivating a team. Excellent communication and interpersonal skills, with the ability to manage complex enquiries and forge strong professional relationships. Proficient in Microsoft Office, Teams, and other relevant software. Benefits: Competitive day rate reflecting experience. Opportunity to contribute significantly to community services. Work in a dynamic and supportive environment. To apply for the Income Maximisation Manager position, please submit your CV detailing your relevant experience.
Funding and Operations Officer Bromley £23.95 per hour PAYE Full-time contract Initially fully onsite, with the possibility of hybrid working (up to 2 days from home per week) following induction Key Requirements & Experience: Previous experience using the Academy benefits processing system within a local authority environment to administer Housing Benefit and/or Discretionary Housing Payments (DHP) is highly desirable. Extensive experience in assessing and determining Discretionary Housing Payment applications is essential, including reviewing income and expenditure, applying current legislation and council policy, calculating awards, and issuing clear decision notifications. Ability to manage a high-volume caseload accurately and efficiently while maintaining compliance with statutory regulations, audit requirements, and service level agreements. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
May 29, 2026
Contractor
Funding and Operations Officer Bromley £23.95 per hour PAYE Full-time contract Initially fully onsite, with the possibility of hybrid working (up to 2 days from home per week) following induction Key Requirements & Experience: Previous experience using the Academy benefits processing system within a local authority environment to administer Housing Benefit and/or Discretionary Housing Payments (DHP) is highly desirable. Extensive experience in assessing and determining Discretionary Housing Payment applications is essential, including reviewing income and expenditure, applying current legislation and council policy, calculating awards, and issuing clear decision notifications. Ability to manage a high-volume caseload accurately and efficiently while maintaining compliance with statutory regulations, audit requirements, and service level agreements. To find out more information please contact Abbie at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.
Babergh and Mid Suffolk District Council
Ipswich, Suffolk
Babergh and Mid Suffolk District Councils are seeking a Housing Solutions Officer in Ipswich, Suffolk. You will join us on a full-time, fixed-term/secondment for 9 months (maternity cover). The successful candidate will earn a competitive salary of £37,280 - £44,075 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Housing Solutions Officer to join our Housing Solutions team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role We are focused on the prevention of homelessness, and our Housing Solutions Officers play a key role in the delivery of our homelessness service, working to fulfil the statutory duties in respect of homelessness and access to housing, whilst working in line with the Homelessness Reduction Act 2017. As one of our team of Housing Solutions Officers, you will work directly with people facing a housing crisis, providing expert advice and taking proactive steps to prevent homelessness. The role involves managing a busy caseload, creating personalised housing plans, making statutory homelessness decisions, and working closely with partner agencies and landlords to secure sustainable housing options. Focusing on preventing homelessness, you will assist households in sustaining their current accommodation or securing alternative options to meet their housing and support needs by undertaking comprehensive assessments and carrying out enquiries into each case to establish the council's responsibilities under the homelessness legislation. This is a fast?paced, problem?solving role, where you will help households find safe, stable accommodation while ensuring legal duties are met, working on your own initiative but also as part of a dedicated team committed to the prevention of homelessness. About you We are looking for someone who is an excellent communicator, motivated and passionate in their approach to assisting homeless households. You will: have a strong understanding of housing or homelessness issues and the ability to interpret legislation and apply it to individual cases have experience of making decisions on homelessness applications and understand the legal tests that need to be applied when reaching a decision demonstrate comprehensive experience of Welfare Benefits, including Universal Credit be able to manage a busy and varied caseload, work independently, and respond effectively to changing priorities be able to handle sensitive situations with professionalism, communicate clearly and maintain high standards of accuracy and fairness work well with colleagues and partner agencies and will be committed to delivering a respectful and inclusive service to all customers. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 11 June 2026. If you think you have what it takes to be successful in this Housing Solutions Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. Babergh and Mid Suffolk District Councils are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
May 29, 2026
Seasonal
Babergh and Mid Suffolk District Councils are seeking a Housing Solutions Officer in Ipswich, Suffolk. You will join us on a full-time, fixed-term/secondment for 9 months (maternity cover). The successful candidate will earn a competitive salary of £37,280 - £44,075 per annum (pro rata for part time). This role is open to full time, part time, and job share applications, all of which will be assessed equally. Join our team We are looking for a Housing Solutions Officer to join our Housing Solutions team. If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you. About the role We are focused on the prevention of homelessness, and our Housing Solutions Officers play a key role in the delivery of our homelessness service, working to fulfil the statutory duties in respect of homelessness and access to housing, whilst working in line with the Homelessness Reduction Act 2017. As one of our team of Housing Solutions Officers, you will work directly with people facing a housing crisis, providing expert advice and taking proactive steps to prevent homelessness. The role involves managing a busy caseload, creating personalised housing plans, making statutory homelessness decisions, and working closely with partner agencies and landlords to secure sustainable housing options. Focusing on preventing homelessness, you will assist households in sustaining their current accommodation or securing alternative options to meet their housing and support needs by undertaking comprehensive assessments and carrying out enquiries into each case to establish the council's responsibilities under the homelessness legislation. This is a fast?paced, problem?solving role, where you will help households find safe, stable accommodation while ensuring legal duties are met, working on your own initiative but also as part of a dedicated team committed to the prevention of homelessness. About you We are looking for someone who is an excellent communicator, motivated and passionate in their approach to assisting homeless households. You will: have a strong understanding of housing or homelessness issues and the ability to interpret legislation and apply it to individual cases have experience of making decisions on homelessness applications and understand the legal tests that need to be applied when reaching a decision demonstrate comprehensive experience of Welfare Benefits, including Universal Credit be able to manage a busy and varied caseload, work independently, and respond effectively to changing priorities be able to handle sensitive situations with professionalism, communicate clearly and maintain high standards of accuracy and fairness work well with colleagues and partner agencies and will be committed to delivering a respectful and inclusive service to all customers. About us At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in. We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors. We believe that the heart of Suffolk is an incredibly special place to live and work, with: 60 conservation areas two National Landscapes many picturesque market towns It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom). Benefits We offer a comprehensive benefits package, including: Generous leave entitlement (26 days a year, rising to 31 days after 5 years). Competitive Local Government Pension Scheme. Wellbeing Support and Employee Assistance Programs. Private Health Care Options. Electric Vehicle Salary Sacrifice Scheme. Paid volunteering days. Flexible and hybrid working arrangements (Business needs permitting). Great learning and development opportunities. Our ways of working We believe work is what we do, not just where we go. We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive. We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents. Closing date: 5 pm, 11 June 2026. If you think you have what it takes to be successful in this Housing Solutions Officer role, even if you don t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. Babergh and Mid Suffolk District Councils are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
Stevenage Borough Council
Stevenage, Hertfordshire
Business Support Assistant - Housing and Neighbourhoods £25,583 to £26,403 pro rata for hours worked Part Time Fixed Term Contract - 1 year 18.5 hours per week (Monday & Tuesday full days and Wednesday morning) About The Role An exciting opportunity has arisen to join our Specialist Support team as a part time Business Support Officer. This role is the first point of contact for all our services including Independent Living, Extra Care, Community Support and Care Connect 24-7. You will work as part of a team to provide comprehensive administrative support to our large reactive and dynamic front-line team. You will be regularly liaising with applicants, families and professionals providing information about our services and supporting them. You will be required to use your initiative, be proactive and show empathy. Key tasks will include: • Acting as the first point of contact for our service, managing our service email accounts and answering telephone enquiries for our customers and internal teams. • Taking minutes for team, resident and professional meetings • Creating and managing tenant and customer accounts • Creating purchase orders and processing invoices • Uploading referrals for our servicing onto our Housing Management system • Updating and maintaining customer and service records accurately in line with processes. About You The successful candidate will have: • excellent communication skills at all levels • meeting minute taking experience • a flexible outlook and attitude to working in a customer focussed team. • a dynamic, pro-active and creative approach • good organisational skills and ability to manage multiple tasks simultaneously • be able to work on their own initiative and have excellent attention to detail. • excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel) If you have previously applied within the last three months there is no need to submit a new application Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 14 June 2026
May 29, 2026
Full time
Business Support Assistant - Housing and Neighbourhoods £25,583 to £26,403 pro rata for hours worked Part Time Fixed Term Contract - 1 year 18.5 hours per week (Monday & Tuesday full days and Wednesday morning) About The Role An exciting opportunity has arisen to join our Specialist Support team as a part time Business Support Officer. This role is the first point of contact for all our services including Independent Living, Extra Care, Community Support and Care Connect 24-7. You will work as part of a team to provide comprehensive administrative support to our large reactive and dynamic front-line team. You will be regularly liaising with applicants, families and professionals providing information about our services and supporting them. You will be required to use your initiative, be proactive and show empathy. Key tasks will include: • Acting as the first point of contact for our service, managing our service email accounts and answering telephone enquiries for our customers and internal teams. • Taking minutes for team, resident and professional meetings • Creating and managing tenant and customer accounts • Creating purchase orders and processing invoices • Uploading referrals for our servicing onto our Housing Management system • Updating and maintaining customer and service records accurately in line with processes. About You The successful candidate will have: • excellent communication skills at all levels • meeting minute taking experience • a flexible outlook and attitude to working in a customer focussed team. • a dynamic, pro-active and creative approach • good organisational skills and ability to manage multiple tasks simultaneously • be able to work on their own initiative and have excellent attention to detail. • excellent record keeping and computer skills (competent in using Microsoft Office IT packages including Excel) If you have previously applied within the last three months there is no need to submit a new application Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our ATS system, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 14 June 2026
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in L eicester . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments
May 29, 2026
Contractor
An opportunity has arisen for an experienced Housing Officer to join the housing management team of a local authority on a temporary basis. This is a primarily field-based, customer-facing role, supporting multiple housing patches across an area in L eicester . You will play a key role in helping to reduce pressure on permanent team members by taking on a range of day-to-day housing management responsibilities. Most of your time will be spent out in the community conducting visits, inspections and resident appointments, with the flexibility to complete administration remotely using provided equipment. The organisation operates from local base locations, with mileage paid from the nearest base. Key Responsibilities of a Housing Officer: Provide practical, day-to-day support to an established team of Housing Officers Carry out estate and patch visits, resident appointments, and community-based housing management work Manage casework and maintain accurate records using housing management systems and CRM tools Complete administrative tasks efficiently between appointments, with flexible hybrid working arrangements Travel across a designated patch within the Derbyshire area and attend local base locations when required Ideal Candidate: An experienced Housing Officer with strong knowledge of frontline housing management Able to hit the ground running and support an existing team with minimal supervision Comfortable working primarily in the community and engaging with residents face-to-face Experience using housing management systems or CRMs (experience with Orchard or Microsoft Dynamics is beneficial but transferable systems experience is welcomed) Well-organised, with the ability to balance resident visits, casework, and administrative tasks Full driving licence and willingness to carry out patch visits Pay & Benefits for this Housing Officer role: 26 per hour Mileage reimbursement Flexible hybrid working arrangements Home-working equipment provided Flexible working structure, allowing administration to be scheduled around community visits and appointments
Estate Officer Aylesbury £32,143.36 Are you an experienced Estate Officer looking for a new role? At Fairhive we re excited to welcome an enthusiastic and friendly Estate Officer to our Estate Services team. If you enjoy hands-on work within an organisation that makes a real difference in peoples lives then this could be the perfect opportunity for you! About the role In this role, you will be using your technical, communication and attention to detail skills to directly improve the lives of our residents. Collaboration is key, as you will be working with a variety of other Estate Officers, and our friendly administrative staff and other colleagues, to achieve our goals. In addition to your technical skills, warm and friendly communication is essential as you will be the friendly face of Fairhive for our tenants. The key duties of the role will include: To provide a flexible, responsive, high quality estate monitoring service to Fairhive s housing estates and communal areas To identify and diagnose repair works required within communal areas and determine the best value for money solution. To act as a good neighbour , providing a point of contact for any enquiries residents have about their homes or services that we provide To support the health & safety of residents living within our flatted blocks To work flexibly to manage a patch of flatted blocks, which at times might include Rossiter House, in relation to their operational safety, maintenance, waste management arrangements, cleanliness, grounds maintenance and overall appearance To undertake monthly health and safety inspections of communal areas of flatted blocks, following up on actions identified and ensuring items are dealt with promptly. To make safe and report any Health & Safety matters which might constitute a danger on our estates To monitor contractor performance (cleaning / grounds maintenance) to support the wider aims & objectives of the Estate Service work and support the H & S Team to ensure that the flatted blocks are safe for our residents. About us At Fairhive Homes, we re driven by a simple yet powerful vision: Homes for Living, Communities for Life This isn t just what we do; it s what we strive for every day. As a non-profit housing association, we re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we re here to make that vision a reality. Benefits In this role, you ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. You ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we re looking for. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can t wait to meet you! The closing date for applications will be 18th June, but we might close it early if we find the right person before this date.
May 29, 2026
Full time
Estate Officer Aylesbury £32,143.36 Are you an experienced Estate Officer looking for a new role? At Fairhive we re excited to welcome an enthusiastic and friendly Estate Officer to our Estate Services team. If you enjoy hands-on work within an organisation that makes a real difference in peoples lives then this could be the perfect opportunity for you! About the role In this role, you will be using your technical, communication and attention to detail skills to directly improve the lives of our residents. Collaboration is key, as you will be working with a variety of other Estate Officers, and our friendly administrative staff and other colleagues, to achieve our goals. In addition to your technical skills, warm and friendly communication is essential as you will be the friendly face of Fairhive for our tenants. The key duties of the role will include: To provide a flexible, responsive, high quality estate monitoring service to Fairhive s housing estates and communal areas To identify and diagnose repair works required within communal areas and determine the best value for money solution. To act as a good neighbour , providing a point of contact for any enquiries residents have about their homes or services that we provide To support the health & safety of residents living within our flatted blocks To work flexibly to manage a patch of flatted blocks, which at times might include Rossiter House, in relation to their operational safety, maintenance, waste management arrangements, cleanliness, grounds maintenance and overall appearance To undertake monthly health and safety inspections of communal areas of flatted blocks, following up on actions identified and ensuring items are dealt with promptly. To make safe and report any Health & Safety matters which might constitute a danger on our estates To monitor contractor performance (cleaning / grounds maintenance) to support the wider aims & objectives of the Estate Service work and support the H & S Team to ensure that the flatted blocks are safe for our residents. About us At Fairhive Homes, we re driven by a simple yet powerful vision: Homes for Living, Communities for Life This isn t just what we do; it s what we strive for every day. As a non-profit housing association, we re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' We believe that a strong community starts with quality housing, and we re here to make that vision a reality. Benefits In this role, you ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments. You ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. Our commitment to you We re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we re looking for. Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can t wait to meet you! The closing date for applications will be 18th June, but we might close it early if we find the right person before this date.
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould. Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner.
May 29, 2026
Seasonal
MMP Consultancy are looking to recruit a Housing Officer to join a Local Authority based in East London. As a Housing Officer you will require to provide an excellent customer focused service for all tenants ensuring that the housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants to address environmental, property and tenancy issues ensuring tenancies are sustained. Duties: Maximising income collection and monitoring arrears, including signposting tenants to obtain relevant information and support in respect of housing and welfare benefits and debt management Ensure that notice of tenancy termination and properties are re-let in accordance with agreed timescales. Preparing property write ups for Choice Based Lettings and advising tenants/applicants on the clients lettings and allocations policy. Responsible for risk assessments for all general needs applicants and liaising with the borough for nominations. Day to day administration of the general needs lettings and allocations, general enquires including sign ups and six week follow ups Working with colleagues to provide advice and support to tenants in respect of low level anti-social behaviour within the general needs. Preparing tenancy sign-ups for general needs tenants. Undertake routine correspondence in respect of tenancy matters, including issuing standard letters in respect of rent arrears and breaches of tenancy conditions, occasionally undertaking visits to tenants and at all times maintaining accurate tenancy/applicant records. Participating in on-call rota. Health and Safety scheme inspections. Identifying and reporting on health and safety issues including damp and mould. Requirements: Working knowledge of housing legislation, including Choice Based Lettings, tenancy enforcement, debt recovery, welfare and other benefits and tenant involvement. Knowledge of lettings and allocations, rent collection and arrears management, repairs and maintenance, tenancy disputes and anti-social behaviour policies and procedures and their application. Understanding of the framework and regulatory context for social housing and local authority services and the legislative framework that underpins the delivery of housing services and tenancy management. Provide a customer focused service, responding proactively and positively, keeping customers informed and managing customers' expectations appropriately. Ability to mange situations in which customers are unhappy about the level or quality of service, to find solutions to problems in a timely manner.
Tenancy Sustainment Officer Location : Cheshire East North Salary : £27,085.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Cheshire East North . Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Purpose of the role To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information. Adullam offers the following benefits: Salary £27,085.50 per annum dependent on experience for 37.5 hours per week, Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees) Training and career advancement Discounted Goods and services Group Personal Pension Plan Access to Thrive app Access to Medicash Access to Blue Light Card Life Assurance (4x Basic annual salary from the start of employment) Multidimensional wellbeing programmes and family-friendly policies for staff Refer a friend policy We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services. Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training. Email: (url removed)
May 29, 2026
Full time
Tenancy Sustainment Officer Location : Cheshire East North Salary : £27,085.50 per annum Job title: Tenancy Sustainment Officer A fulfilling and exciting opportunity available for a Tenancy Sustainment Officer to join our Association. The Tenancy Sustainment Officer will be based in our offices in Cheshire East North . Adullam Homes Housing Association Ltd supports vulnerable individuals and households. We provide quality housing, deliver tailored support plans, training, education, and employment opportunities to help people achieve stable lives and realise their full potential. Purpose of the role To provide advice and assist service users to manage and sustain their tenancy in accordance with its terms enabling them to live independently. You will be expected to contribute to the maintenance and development of the Association's values, culture and ethos. Please see the job description for more information. Adullam offers the following benefits: Salary £27,085.50 per annum dependent on experience for 37.5 hours per week, Competitive Annual Leave (25 days annual leave plus bank holidays, with an additional 2 days awarded annually for full attendance prorated for part-time employees) Training and career advancement Discounted Goods and services Group Personal Pension Plan Access to Thrive app Access to Medicash Access to Blue Light Card Life Assurance (4x Basic annual salary from the start of employment) Multidimensional wellbeing programmes and family-friendly policies for staff Refer a friend policy We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities. We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to an Enhanced with Barred List Adult Only DBS check, scrutiny of employment history and robust references checks. Please note applicants must be authorised to work in the UK as we are unable to provide Visa sponsorships. Adullam Homes Housing Association was created in 1972 to support vulnerable individuals and households. From the simple beginning of a single property in Birmingham, Adullam has expanded into new geographical locations and developed new services. Over the years it has introduced and run innovative projects to offer tenants, residents and service users opportunities for housing, support, education and training. Email: (url removed)
Employment Officer - Pan London Temporary Accommodation Service London £13.99 per hour Ongoing Candidates must have valid DBS or willing to complete one with us. The client is looking for a compassionate and motivated Employment Officer to join their fast-paced Pan London Temporary Accommodation Service, supporting individuals and families who are homeless, at risk of homelessness, or living in temporary accommodation. This rewarding frontline role focuses on helping people move towards independence through employment, education, training and volunteering opportunities. What you'll be doing: You will manage a caseload, provide tailored employability support including CV writing, interview preparation and job search guidance, while building positive relationships with employers, training providers and community organisations. The successful candidate will have experience working within employability, housing, welfare-to-work, recruitment or other frontline support services, alongside strong communication and organisational skills. You will be confident supporting individuals facing barriers such as housing insecurity, mental health challenges or social exclusion, and able to work within a target-driven environment focused on positive outcomes. A proactive, person-centred and strengths-based approach is essential, along with the ability to maintain accurate records and work collaboratively with internal teams and external partners. What you'll get: In return, the client offers a supportive and inclusive working environment with excellent benefits including 25 days annual leave plus bank holidays, pension scheme, flexible working opportunities, wellbeing support, employee assistance programme, cycle to work scheme and access to thousands of retail discounts. This is an excellent opportunity for someone passionate about making a genuine difference to people s lives while developing their career within a meaningful and rewarding sector.
May 29, 2026
Full time
Employment Officer - Pan London Temporary Accommodation Service London £13.99 per hour Ongoing Candidates must have valid DBS or willing to complete one with us. The client is looking for a compassionate and motivated Employment Officer to join their fast-paced Pan London Temporary Accommodation Service, supporting individuals and families who are homeless, at risk of homelessness, or living in temporary accommodation. This rewarding frontline role focuses on helping people move towards independence through employment, education, training and volunteering opportunities. What you'll be doing: You will manage a caseload, provide tailored employability support including CV writing, interview preparation and job search guidance, while building positive relationships with employers, training providers and community organisations. The successful candidate will have experience working within employability, housing, welfare-to-work, recruitment or other frontline support services, alongside strong communication and organisational skills. You will be confident supporting individuals facing barriers such as housing insecurity, mental health challenges or social exclusion, and able to work within a target-driven environment focused on positive outcomes. A proactive, person-centred and strengths-based approach is essential, along with the ability to maintain accurate records and work collaboratively with internal teams and external partners. What you'll get: In return, the client offers a supportive and inclusive working environment with excellent benefits including 25 days annual leave plus bank holidays, pension scheme, flexible working opportunities, wellbeing support, employee assistance programme, cycle to work scheme and access to thousands of retail discounts. This is an excellent opportunity for someone passionate about making a genuine difference to people s lives while developing their career within a meaningful and rewarding sector.
Housing Benefit Audit Officer Location: Croydon (CR0 1EA) - fully remote working available. Rate: 59 Umbrella per hour Hours: 36 Contract Length: 6 Months (Project-Based) Working Arrangement: Hybrid (Primarily Remote) ASAP start: Overview We are seeking an experienced Housing Benefit Audit Officer to support a key project focused on reducing an audit backlog. This is an excellent opportunity for a highly skilled professional with specialist knowledge in Housing Benefit subsidy and audit processes to contribute to a focused, high-impact programme. Key Responsibilities Work through 40+ HABP (Housing Benefit Assurance Process) workbooks , ensuring accuracy and completeness Balance subsidy claims across all relevant cells Analyse and explain assessment decisions in line with legislation Complete HBAP workbooks, including: Inputting subsidy amounts Completing all back screens Balancing all cells Supporting decisions with clear justification Extract and present evidence from internal processing systems to support audit findings Support DWP Housing Benefit subsidy audit activities in line with compliance standards Key Requirements Recent experience using an Enterprise Document Management system to review and retrieve case documentation Strong, recent hands-on experience with NEC Housing Benefits system , specifically: Using subsidy screens at claim level Understanding and balancing subsidy across cells Proven experience completing HBAP workbooks for audit purposes In-depth knowledge of Housing Benefit legislation and subsidy rules Strong analytical and problem-solving skills with high attention to detail Ability to work independently in a remote environment and manage workload effectively What We Offer Flexible remote working following initial onboarding Opportunity to contribute to a critical audit project Collaborative and supportive team environment Competitive contract rate (depending on experience) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
May 29, 2026
Contractor
Housing Benefit Audit Officer Location: Croydon (CR0 1EA) - fully remote working available. Rate: 59 Umbrella per hour Hours: 36 Contract Length: 6 Months (Project-Based) Working Arrangement: Hybrid (Primarily Remote) ASAP start: Overview We are seeking an experienced Housing Benefit Audit Officer to support a key project focused on reducing an audit backlog. This is an excellent opportunity for a highly skilled professional with specialist knowledge in Housing Benefit subsidy and audit processes to contribute to a focused, high-impact programme. Key Responsibilities Work through 40+ HABP (Housing Benefit Assurance Process) workbooks , ensuring accuracy and completeness Balance subsidy claims across all relevant cells Analyse and explain assessment decisions in line with legislation Complete HBAP workbooks, including: Inputting subsidy amounts Completing all back screens Balancing all cells Supporting decisions with clear justification Extract and present evidence from internal processing systems to support audit findings Support DWP Housing Benefit subsidy audit activities in line with compliance standards Key Requirements Recent experience using an Enterprise Document Management system to review and retrieve case documentation Strong, recent hands-on experience with NEC Housing Benefits system , specifically: Using subsidy screens at claim level Understanding and balancing subsidy across cells Proven experience completing HBAP workbooks for audit purposes In-depth knowledge of Housing Benefit legislation and subsidy rules Strong analytical and problem-solving skills with high attention to detail Ability to work independently in a remote environment and manage workload effectively What We Offer Flexible remote working following initial onboarding Opportunity to contribute to a critical audit project Collaborative and supportive team environment Competitive contract rate (depending on experience) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Mosscare St Vincents Housing (MSV Housing)
Trafford Park, Manchester
Contract Duration: 12 months At MSV Housing we re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer s are key to making this happen. Make a real difference in people s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you ll play a key role in reducing crime and anti-social behaviour while promoting safer neighbourhoods. You ll also contribute to delivering proactive, customer-focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What does our Domestic Abuse Housing Support Officer do; Deliver specialist, victim-centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice. Manage a varied caseload of domestic abuse and anti-social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution. Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required. Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes. Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies. What we are looking for; Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English Experience of delivering a variety of services to tackle Domestic Abuse Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse Demonstratable victim centred non-judgmental approach to case management Full driving licence, access to a car and willing to travel across the Northwest We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children and vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)/ If you wish to discuss the roles informally, please contact Jemma Flaxman, ASB Team Leader on (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
May 29, 2026
Full time
Contract Duration: 12 months At MSV Housing we re committed to making sure our customers have good quality safe homes and our Domestic Abuse Housing Support Officer s are key to making this happen. Make a real difference in people s lives by joining a team dedicated to supporting victims and survivors of domestic abuse. In this rewarding role, you ll deliver compassionate, high-quality interventions to those in crisis, helping individuals and families live safely and free from harm. Working closely with partners and communities, you ll play a key role in reducing crime and anti-social behaviour while promoting safer neighbourhoods. You ll also contribute to delivering proactive, customer-focused housing and community safety services aligned with our wider organisational strategy. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities. What does our Domestic Abuse Housing Support Officer do; Deliver specialist, victim-centred support to residents experiencing domestic abuse, ensuring all casework is managed in line with relevant legislation, policies, and best practice. Manage a varied caseload of domestic abuse and anti-social behaviour cases, including conducting risk assessments, safeguarding actions, and progressing cases through to resolution. Lead on investigations and legal case preparation, including gathering evidence, drafting statements, liaising with solicitors, and attending court where required. Work collaboratively with internal teams and external partners, including safeguarding agencies and MARAC, to support vulnerable customers and strengthen outcomes. Maintain accurate records, contribute to service improvements, and support wider team objectives to promote safer communities and sustain tenancies. What we are looking for; Good standard of education with minimum of 5 GCSEs or equivalent at Grade C or above including Maths and English Experience of delivering a variety of services to tackle Domestic Abuse Understanding of the Domestic Abuse Act 2021 and best practice in supporting customers impacted by domestic abuse Demonstratable victim centred non-judgmental approach to case management Full driving licence, access to a car and willing to travel across the Northwest We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for young people and children and vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy s candidate pack. We offer a range of great benefits including: Essential car user allowance to support you with car running costs Flexibility on where you work with home working kit provided 33 days holiday per year plus bank holidays, and a holiday a buy scheme. Company pension scheme with up to 10% matched contributions Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. Enhanced sick pay with up to 3 months full pay and 3 months half pay Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives Life assurance subject to being a member of our company pension scheme. Learning and development to support you to develop the skills you need to fulfil your role and progress in your career Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause. MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. (url removed)/ If you wish to discuss the roles informally, please contact Jemma Flaxman, ASB Team Leader on (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We re passionate about inclusion and we d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.