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An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes. Salary: £15.66 per hour Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working Hours: Monday to Friday, 9:00am 5:00pm Start date: 1st June (subject to vetting) up to 6 month s In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings. Key responsibilities: Delivering a high standard of customer service to individuals raising complaints Investigating and identifying the root cause of complaints Managing and responding to telephone and written complaints professionally and within set timeframes Drafting clear, fair, and compliant written responses Liaising with internal departments and third parties to gather relevant information Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently Skills & Experience: Previous experience in a customer service role within an office environment Proven experience handling complaints Strong interpersonal and communication skills, both written and verbal Ability to manage workloads under pressure and meet deadlines Well organised with strong planning and prioritisation skills Good level of IT literacy and numeracy A positive, adaptable, and proactive approach Knowledge of complaint handling procedures within financial services (desirable) Familiarity with relevant regulations and industry guidelines (desirable) Experience using internal systems and case management tools (desirable) For your information: Interested? Please send your CV in as a Word format only Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days, please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.

Working for a friendly and successful company who supply their innovative products to a range of markets globally, this is an exciting opportunity to join their team. You will ideally have worked within a similar role where you will be able to demonstrate the following skills and experience; Providing support to customers/distributors globally Confident communicator, both on the telephone, via email and face to face Creating quotes, processing orders and updating delivery information The ability to build strong relationships with customers This role may suit someone already in a similar position within customer services, internal sales, sales support, client support services, sales order processing, technical support or similar roles. Equally, if you are looking to start your career in this type of role, this opportunity may be of interest to you as full training and support will be provided. This is initially a 6 month contract but may become a permanent role after this time. Please contact me to find out more ASAP! This role is easily commutable from Newmarket, Cambridge, Duxford, Haverhill, Linton, Saffron Walden, Royston, Stansted, Bishops Stortford and any more places within Cambridgeshire, Essex and Hertfordshire area.

We are delighted be partnered with our very established and successful motor industry based client as they seek to recruit a full time permanent Assistant Service Manager to join their experienced and friendly team. This is a very rare opportunity and is only available due to a forthcoming retirement. This is an excellent opportunity to join a highly thought of and longstanding business Assistant Service Manager Haywards Heath - with free parking available on site Full time permanent role Hours: Monday - Friday (Apply online only) and 1 Saturday morning in 4 Salary £32000-£33000 per year plus commission / bonus, which will take earnings up to around £36000-£40000 per year. Benefits include - good pension scheme, 22 days holiday plus all UK bank holidays The role - Assistant Service Manager The position would suit an existing Service Manager, Assistant Service Manager, or experienced Service Advisor looking to progress their career within a friendly team environment. Duties will include Overseeing two major brands Service Departments you will operate a hands-on role within a busy dealership. Duties will include: Deliver the highest levels of customer satisfaction Drive revenue, control costs and minimise loss Manage workshop loading and output Create and invoice workshop job sheets Adhere to Warranty procedures Manage the service team - train, support and develop team members Deal with customer queries Produce reports and statistics as required for the business Work with the Group Service Manager to achieve targets in all aftersales aspects Co-ordinate with other departments and repairers Adhere to all standards within the dealership. Experience, competencies and knowledge required: My client is seeking an individual with experience of working within a motor dealership environment The successful candidate should hold a full UK driving licence Demonstrate excellent communication skills Have a high level of computer literacy Be able to lead by example and drive results Be able to demonstrate a successful track record within an automotive dealership environment. For more information regarding this new and exciting Assistant Service Manager opportunity, please apply now! Short-listing will take place soon - don't miss out! Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Repairs Advisor Surrey Area Hybrid Working Available We are currently recruiting for a Repairs, Customer Service Officer to join a busy and customer focusedteam within a Surrey based local authority. This is an excellent opportunity for an organised and proactive administrator with strong customer service skills to support the delivery of responsive housing repairs and maintenance services. Key Responsibilities Providing direct support to residents via telephone and written correspondence Assessing and processing housing repairs on the database Updating and monitoring repairs and maintenance jobs Liaising closely with housing repairs teams, contractors, and specialist council departments Processing invoices and responding to contractor enquiries Providing regular updates to residents and helping prioritise repair requests Managing enquiries relating to rental garages, including repairs, new tenancies, and swaps Contacting tenants to update records and maintain accurate data Supporting occasional home visits to collate regulatory data About You Strong administrative and organisational skills Ideally have a good knowledge od repairs and maintenance Excellent communication and interpersonal skills High attention to detail and a conscientious approach to work Good literacy, numeracy, and IT skills Experience using housing systems such as Orchard would be advantageous Ability to work independently as well as part of a wider team Comfortable managing multiple priorities and maintaining accurate records This role would suit someone with previous experience within housing, repairs administration, property services, or customer service environments. Immediate interviews available.Please apply now to be considered, or contact Colby Robinson for further information.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

About the role Sales Advisor We're looking for ambitious, target-driven sales professionals to join our SME Acquisition or Customer Success teams, helping small businesses across the UK grow with BT and EE. If you thrive in a fast-paced contact centre environment, enjoy hitting targets, and want to develop a long-term sales career, this is your opportunity to step into a role with real earning potential, variety, and progression. What you will be doing You'll be at the heart of SME growth, using strong sales skills and customer conversations to win and grow business by converting inbound and outbound leads, while upselling and cross-selling across mobile, connectivity and digital services. You'll manage a portfolio of SME customers, build relationships with business owners and decision-makers, and use outbound activity to identify needs and match the right solutions, while keeping CRM systems accurate and following best practice. You'll work in a target-driven environment to achieve sales, revenue and activity KPIs, build and manage a strong pipeline, and ensure opportunities are progressed effectively to deliver consistent growth. There are roles within both our Acquisition and Customer success teams and will discuss both throughout the assessment process: Acquisition This role is primarily focused on new business sales, targeting smaller SME Business customers (0-49 employees) with a strong emphasis on outbound activity and pipeline generation. Customer Success This role is more relationship-led, with a broader focus on ongoing account management. This includes retention, upsell, and growth of existing customers, alongside some new business activity (10-100 employees). What skills you'll need to suceed Essential Experience in a sales environment (contact or retail) Strong communication skills with the ability to sell, influence, and build trust Confidence using CRM systems and digital tools A positive, coachable mindset with a willingness to learn Desirable Proven track record of hitting or exceeding sales targets Experience in telesales or outbound sales environments Benefits Tailored benefits make a real difference. That's why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 30% OTE Bonus Monday - Friday Shift Pattern Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave - 18 weeks' full pay and 8 weeks' half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme - 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you're ready.

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us? £27,976.00 annual salary Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based) Cut down on daily expenses - less spent on travel, lunches and workwear Ideal for maintaining a work life balance while still being part of a team Details Start date: Various start dates from June 2026 Location: Natwest. Belfast City Centre Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00 Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history Part-Time Hours Available We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am - 5:30pm. Part-Time Working Pattern (20 hours per week): Monday: 09:30 - 13:45 Tuesday: 09:30 - 13:45 Wednesday: Off Thursday: 09:30 - 13:45 Friday: 09:30 - 13:45 Saturday: Off Sunday: 09:30 - 13:45 Please note that after successful completion of an assessment an interview via teams will take place Firstly, what you get from us! Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey Now about the Job! You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes. Join us as a Customer Service Advisor We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you'll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You'll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank's way of working to help as many customers as possible Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored Ensuring each customer interaction leaves the customer satisfied that their needs have been met. The skills you'll need To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. Values we look for you to have: Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. We're also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office A customer focused attitude Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.