EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform - ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you'll manage and support end-user computing environments across multiple clients. You'll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There's a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: Solid 2nd line EUC support experience, ideally in an MSP environment. Strong hands-on experience with Intune. Knowledge of Windows 10/11 and Microsoft 365. Familiarity with Azure AD / Entra ID. Problem-solving skills and a customer-focused approach. Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: Exposure to Autopilot and device lifecycle management. Understanding of endpoint security concepts. Microsoft certifications or willingness to work towards them. What's on Offer: Hybrid working model in London. Friendly, collaborative technical team. Training, learning, and career progression opportunities. Exposure to a variety of client environments and technologies. Opportunity to grow alongside a company aiming to double in size over the next 10 months. Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line
Jun 14, 2026
Full time
EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform - ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you'll manage and support end-user computing environments across multiple clients. You'll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There's a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: Solid 2nd line EUC support experience, ideally in an MSP environment. Strong hands-on experience with Intune. Knowledge of Windows 10/11 and Microsoft 365. Familiarity with Azure AD / Entra ID. Problem-solving skills and a customer-focused approach. Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: Exposure to Autopilot and device lifecycle management. Understanding of endpoint security concepts. Microsoft certifications or willingness to work towards them. What's on Offer: Hybrid working model in London. Friendly, collaborative technical team. Training, learning, and career progression opportunities. Exposure to a variety of client environments and technologies. Opportunity to grow alongside a company aiming to double in size over the next 10 months. Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
Jun 14, 2026
Full time
IT Support Technician £28-32k plus competitive benefits Must have full clean licence Liverpool (with North West sites visits) Full-Time, Permanent-9am-5.30pm Why This Company A family-owned outsourced IT provider with over 25 years of stability, trust, and long-standing customer relationships. Their clients rely on them as an extension of their business not just a support line. They keep their teams running, productive, and secure every single day. Most of their customers are local, many of whom they have supported for over two decades, and they see them as part of their organisation. They treat them the same way. The team is friendly, and highly experienced. They value teamwork, loyalty, and personal development. When you join them, you're not just filling a ticket queue you're becoming part of a close-knit group where your ideas matter, your growth matters, and your work makes a real impact. If you're looking for a place with genuine job security, real variety, and a supportive environment where you can keep growing, this is it. What You'll Be Doing This is a varied role supporting users across many different businesses. Around 60 percent of your work will be onsite and office-based in Liverpool, and the rest will involve on-site visits. You'll work alongside our experienced network engineers, helping to keep customers' systems running smoothly and securely: Daily Responsibilities Provide 1st and 2nd line IT support via phone, remote access, and 3rd line support with site visits Troubleshoot hardware, software, and network issues Dealing with live tickets across laptops, printers, Microsoft 365 & VPNS Manage user accounts, permissions, and security within Microsoft 365 Support customers with general IT queries and problem-solving Maintain accurate documentation for all client environments Project Work You'll Be Involved In Setting up and configuring laptops, desktops, and other hardware Installing routers, switches, firewalls, and wireless systems Network installations Assisting with office moves, server upgrades, and wider infrastructure projects This role gives you experience across all areas of IT security, infrastructure, installations, cloud, and networking, What We're Looking For Previous 1st/2nd & 3rd line support experience, ideally within an MSP Good knowledge of Microsoft 365, Windows Server, core networking (DNS, DHCP VPN) A confident communicator who enjoys helping people Someone organised, proactive, and clam under pressure Full UK driving licence (essential) Most importantly, we're looking for someone who wants to be part of a supportive team, not just a number. What You'll Get from Us Long-term job security with a stable 25+ year business A friendly, knowledgeable team who will help you develop A team culture built on trust, respect, and collaboration A place where you genuinely matter and your work is appreciated Competitive salary plus private medical insurance Progression and support to grow Sound Like a Good Fit? If you want to join a supportive, experienced IT team where you'll grow your skills and help keep customers' businesses running, we'd love to hear from you. A note from us We get so many applications that in some instances we are unable to offer individual feedback. If your application is successful, you will be contacted within 5 working days. If you want to call us for a confidential chat about any other vacancies or some guidance, we are happy to help.
Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: Travelling to client sites across London and surrounding areas to deliver onsite technical support Supporting the internal service desk team remotely when not on client premises Building and maintaining strong working relationships with client stakeholders Troubleshooting and resolving complex issues across desktop, server, and cloud environments Documenting incidents and resolutions Escalating issues appropriately Working collaboratively with colleagues Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential At least 2 year of field engineering experience, visiting and supporting multiple customer sites Strong 2nd line service desk background with the ability to manage competing priorities Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration VMware / Hyper-V Data backup solutions -VEEAM or equivalent Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration Strong PC hardware Software troubleshooting Excellent communication skills Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!
Jun 14, 2026
Full time
Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: Travelling to client sites across London and surrounding areas to deliver onsite technical support Supporting the internal service desk team remotely when not on client premises Building and maintaining strong working relationships with client stakeholders Troubleshooting and resolving complex issues across desktop, server, and cloud environments Documenting incidents and resolutions Escalating issues appropriately Working collaboratively with colleagues Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential At least 2 year of field engineering experience, visiting and supporting multiple customer sites Strong 2nd line service desk background with the ability to manage competing priorities Microsoft Azure, Active Directory, Windows Server, and Office 365 Microsoft Exchange / Outlook administration VMware / Hyper-V Data backup solutions -VEEAM or equivalent Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration Strong PC hardware Software troubleshooting Excellent communication skills Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
Jun 14, 2026
Full time
Are you an IT Infrastructure Engineer / IT Operations Engineer (3rd Line Engineer) who is looking for a new challenge in a forward thinking and innovative organisation? Are you looking for a position in a secure and robust sector, given the economic challenges we are currently facing? Do you want a job with excellent benefits, that offers an excellent work-life balance, whilst truly making a positive difference to people? Then please read on as this role is perfect for you Adecco Public Sector's client in Staffordshire is looking to grow their team by hiring a new IT Infrastructure Engineer / IT Operations Engineer to join their 3rd line support team. You will supporting several thousand users by both resolving 3rd line BAU support tickets passed on by the 1st or 2nd line support teams, whilst also having the opportunity to be involved in some exciting infrastructure improvement projects on the horizon, as the organisation looks to innovate with modern technologies and solutions. What's in it for you? The successful candidate will be able to benefit from the below offering: A basic salary package between £38k - £48k (dependent on experience). Additional on-call pay uplifts and call out payments. Starting on a minimum of 27 days annual holiday allowance plus 8 additional Bank Holiday days, with this further increasing with length of service. An industry-leading pension scheme (23% employer contribution) and other excellent benefits such as healthcare, parental leave policies and salary sacrifice schemes. Excellent development opportunities and external training opportunities based on development needs identified in performance and progression reviews. Hybrid working between home and office, with flexibility given dependent on personal preference and needs. Heavily discounted staff parking rates. The Role: You will be part of a team who has responsibility for the organisation's critical servers, storage area network infrastructure and Cloud technologies. You will be resolving escalated issues and tickets by the first and second line IT support teams and be responsible for using your technical specialism to resolve these tickets, dependent on their severity and priority. You will support the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup & retrieval & general safe keeping of all the organisation's electronic data in line with the IT security policy You will also be asked to support infrastructure upgrade projects and be given the opportunity to receive training in new technologies where required. There is also the responsibility to perform research into new and upcoming technologies, in order to determine their impact or possible enhancement of planned or existing IT services You will manage the design, specification, installation & configuration of new server, storage, network security and Cloud technologies, whilst also being responsible for the security, optimisation, availability, storage, backup and retrieval and general safe keeping of the organisation's electronic data, in line with the IT security policy. Technical Requirements 3rd Line IT Infrastructure support Mainly Business-as-Usual: Routine IT operations and maintenance. Office 365: Proficiency in managing and troubleshooting Office 365. Microsoft Exchange: Experience with email server management. Data centres: Knowledge of data centre operations and management. Windows Server (): Ability to support these versions at an advanced level. Virtualisation knowledge (e.g., VMware, Hyper-V): Understanding and managing virtual environments. Storage concepts (e.g., SAN, Nimble, NetApp): Familiarity with storage solutions and technologies. Backup technologies: Experience with data backup and recovery solutions. Patching: Knowledge of applying updates and patches to systems. Active Directory: Proficiency in managing user accounts, permissions, and network resources. This is a truly excellent opportunity to join an innovative and forward-thinking organisation, with excellent job security and team environment. PLEASE APPLY NOW AND DON'T MISS OUT!
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Jun 14, 2026
Full time
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
2nd Line Infrastructure Engineer Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.Day to day responsibilities: Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. Experience and Skills: Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology A good communicator at a technical and non-technical level in written and oral forms An understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA's Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience in completing Root Cause Analysis documents, post-incident About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-
Jun 14, 2026
Full time
2nd Line Infrastructure Engineer Sitting within the Infrastructure practice, the 2nd Line Engineer is a vital member of LIMA's Service Desk team, actively engaging with customers and taking ownership of technical issues. This individual can confidently troubleshoot and resolve a wide range of support tickets, delivering high-quality service while maintaining strong communication and a customer-focused approach.Day to day responsibilities: Manage incidents from customers and LIMA's hosted environment on a priority basis and provide the highest standards of professionalism and skill, in order to resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the 3rd Line engineers, whereby you will assist in the resolution and still develop your skillset Provide a knowledgeable point of technical escalation relating to your skillset and assist our CSMs, who are aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align to the On-Call rota as an escalation engineer that will support LIMA customers outside of standard business hours and weekends in a 1-week-in-4 rota. Experience and Skills: Proven experience with technical accreditations and demonstrable expertise in supporting and troubleshooting infrastructure solutions across a range of technologies, including NetApp FAS, AFF, and E-Series storage; VMware and Hyper-V hypervisors; Veeam Backup & Replication, Commvault, Rubrik, and Datto backup solutions; Cisco UCS, Dell PowerEdge, and HP ProLiant hardware; cloud platform administration; and monitoring and observability tools such as LogicMonitor and Zabbix. A demonstrably good troubleshooting methodology A good communicator at a technical and non-technical level in written and oral forms An understanding of Risk/Impact of changes made to customer environments Experience managing your own time and responsibilities whilst keeping to strict customer SLA's Good time recording and record keeping, maintaining customer information Experience in working alongside service departments within the standard ITIL framework Desirables: Certifications in the aforementioned technologies Certified to ITIL Foundation or higher Experience delivering backup and disaster recovery planning, testing and improvements Experience in completing Root Cause Analysis documents, post-incident About LIMA At LIMA, we help organisations achieve their ambitions through insight-led technology strategy and managed services that enhance resilience, drive performance, and support sustainable growth. But we know that our success is powered by our people. We're proud to be a Great Place to Work company for the second year running, and our team consistently tells us that the people are the best thing about working here. We recognise and reward the hard work of our colleagues with competitive salaries, professional development opportunities, wellbeing support and a strong benefits package. REF-
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Jun 14, 2026
Full time
Overview We are recruiting an IT Security & Infrastructure Engineer to play a key role in maintaining and strengthening a secure, reliable IT environment. This is a hands-on technical position combining infrastructure management and security , where you'll take ownership of systems performance, improve security controls, and support ongoing compliance initiatives including Cyber Essentials and Cyber Essentials Plus . You'll work closely with internal teams to ensure systems are resilient, well-maintained, and aligned to business needs. This is an onsite role and therefore applicants must be commutable to the office. Key Responsibilities Infrastructure & Systems Manage and support core infrastructure across Windows Server, cloud, and on-prem environments Maintain networking, storage, backup, and virtualisation platforms Monitor system performance, capacity, and security posture Support infrastructure upgrades, system changes, and improvement projects Act as an escalation point for technical issues Security & Compliance Support and improve cyber security controls across infrastructure and endpoint environments Assist with Cyber Essentials (CE) and Cyber Essentials Plus (CE+) certification activities Contribute to vulnerability management, patching, and system hardening Support audits, compliance reviews, and risk reduction initiatives Promote good security practices across the organisation Support & User Services Provide 1st and 2nd line support when required Support users with devices, applications, and access issues Manage onboarding and offboarding processes Ensure incidents and service requests are resolved in line with SLAs Continuous Improvement Contribute to infrastructure and security roadmaps Identify opportunities to automate and enhance IT operations Maintain documentation, diagrams, and operational procedures Collaborate with internal stakeholders and external partners Skills & Experience Experience in an infrastructure, systems administration, or IT security role Strong knowledge of Windows Server, Microsoft 365, Active Directory and Entra ID Experience with endpoint management tools (e.g. Intune, Autopilot) Understanding of networking fundamentals (TCP/IP) Experience with patching, system hardening, and vulnerability remediation Strong communication skills with both technical and non-technical users Desirable Experience with Cyber Essentials / CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
Jun 14, 2026
Full time
Role: 3rd Line IT Engineer - MSP Salary: £50,000 Location: Tamworth About Us We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do. The Role We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.This is a hands-on role that blends deep technical problem-solving with meaningful project work.You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base. What You'll Be Doing Resolving complex 3rd line escalations across networking, servers, cloud, and security Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms Mentoring and supporting junior engineers Producing clear technical documentation and project plans Working directly with clients in both B2B and education environments What We're Looking For Proven 3rd line experience, ideally within an MSP environment Strong skills across a range of technologies including: Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint) Virtualisation - Hyper-V and/or VMware vSphere Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki) Windows Server - AD, DHCP, DNS, DFS, Group Policy Security - Endpoint protection, patch management, email security Scripting - PowerShell, Bash, or similar Experience delivering or contributing to IT projects end-to-end Excellent communication skills - able to translate technical concepts for non-technical stakeholders A proactive, self-motivated approach with strong documentation habits Requirements Must be able to pass an Enhanced DBS check (required for education sector work) Full UK driving licence What's In It For You Salary up to £50,000 depending on experience Training and industry certifications fully funded - Microsoft, CompTIA, and more Real project ownership and career progression A supportive team culture that values development and innovation Varied, engaging work across a broad client base If you're a technically strong engineer looking for a role where you can lead projects, grow your skillset, and make a real impact - we'd love to hear from you. Apply now with your CV to submit your application.
Customer Network Engineer Location - Sheffield National Travel Required At Vivedia, we support life's biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity. As a Customer Network Engineer, you'll play a vital role in making sure our technology performs exactly as it should, without interruption. You'll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected. The role This is a hands-on, customer-facing technical role where you will Take ownership of Networking across our customer sites Support the deployment of new internet connections Diagnose and resolve network issues quickly and effectively Work closely with customer IT teams, ISPs and internal stakeholders Support live projects, including site visits when required Provide 2nd and 3rd line support for network-related issues Maintain accurate records of connections, performance and standards You'll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong. What you'll bring We're looking for someone who combines technical expertise with strong communication skills. Technical experience Solid understanding of networking fundamentals and internet connectivity Experience working with routers, switches and firewalls Proven ability to troubleshoot Networking issues Experience providing 2nd or 3rd line technical support A recognised certification (e.g. CompTIA Network+) is desirable Skills & behaviours Confident communicating with customers, providers and colleagues Proactive, organised and able to manage multiple priorities Calm under pressure and able to solve problems effectively Collaborative and willing to share knowledge with others What makes this role different? Purpose-driven work - support technology behind meaningful life events Variety - mix of technical troubleshooting, project delivery and customer interaction Ownership - take responsibility for connectivity across multiple sites Impact - your work directly ensures critical systems stay live and reliable What to expect A mix of office-based work and travel to customer sites Collaboration with technical, commercial and engineering teams Opportunities to develop your technical skills and broaden your experience Ready to apply? If you're a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we'd love to hear from you.
Jun 14, 2026
Full time
Customer Network Engineer Location - Sheffield National Travel Required At Vivedia, we support life's biggest and most meaningful moments, from weddings and citizenship ceremonies to final farewells. Behind every one of these moments is a seamless AV experience. And behind that? Reliable, secure connectivity. As a Customer Network Engineer, you'll play a vital role in making sure our technology performs exactly as it should, without interruption. You'll take ownership of the networks that power our systems, working with customers, providers and internal teams to keep everything connected. The role This is a hands-on, customer-facing technical role where you will Take ownership of Networking across our customer sites Support the deployment of new internet connections Diagnose and resolve network issues quickly and effectively Work closely with customer IT teams, ISPs and internal stakeholders Support live projects, including site visits when required Provide 2nd and 3rd line support for network-related issues Maintain accurate records of connections, performance and standards You'll be the person who ensures our AV solutions run smoothly and can recover quickly when things go wrong. What you'll bring We're looking for someone who combines technical expertise with strong communication skills. Technical experience Solid understanding of networking fundamentals and internet connectivity Experience working with routers, switches and firewalls Proven ability to troubleshoot Networking issues Experience providing 2nd or 3rd line technical support A recognised certification (e.g. CompTIA Network+) is desirable Skills & behaviours Confident communicating with customers, providers and colleagues Proactive, organised and able to manage multiple priorities Calm under pressure and able to solve problems effectively Collaborative and willing to share knowledge with others What makes this role different? Purpose-driven work - support technology behind meaningful life events Variety - mix of technical troubleshooting, project delivery and customer interaction Ownership - take responsibility for connectivity across multiple sites Impact - your work directly ensures critical systems stay live and reliable What to expect A mix of office-based work and travel to customer sites Collaboration with technical, commercial and engineering teams Opportunities to develop your technical skills and broaden your experience Ready to apply? If you're a problem-solver who enjoys getting stuck into technical challenges and working closely with people, we'd love to hear from you.
Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development. Duties of the Senior Software Support Engineer: Own complex 3rd line software incidents end-to-end. Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET). Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring. Mentor 2nd line colleagues upskill and improve the wider support function over time. Experienced required for the Senior Software Support Engineer: Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment Strong SQL and T-SQL stored procedures, complex queries, performance tuning. Hands-on experience with Microsoft SQL Server and Azure in production. Some .NET/C# experience to read and debug code. The ability to communicate clearly and speak directly to customers to identify issues. Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Jun 14, 2026
Full time
Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site This is a rare opportunity to join a well-established SaaS business as one of their most senior technical escalation points. You'd be stepping into a role that sits at the crossroads of application support, database, and development. Duties of the Senior Software Support Engineer: Own complex 3rd line software incidents end-to-end. Utilise 3rd line SQL and T-SQL to support data issues, debug procedures, and support fixes into production/staging environments (C#/.NET). Conduct root cause analysis by documenting findings, feeding confirmed defects back to engineering with reproducible steps, ultimately contributing to preventing the same issues recurring. Mentor 2nd line colleagues upskill and improve the wider support function over time. Experienced required for the Senior Software Support Engineer: Experience within a 3rd line, application support, or software engineering role within a SaaS or enterprise software environment Strong SQL and T-SQL stored procedures, complex queries, performance tuning. Hands-on experience with Microsoft SQL Server and Azure in production. Some .NET/C# experience to read and debug code. The ability to communicate clearly and speak directly to customers to identify issues. Senior Software Support Engineer Up to £55,000 per annum plus bonus Milton Keynes, 4 days a week on site Apply now to speak with VIQU IT in confidence. Or reach out to Jack McManus via the (url removed) Do you know someone great? We ll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on IT Recruitment
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
Jun 14, 2026
Full time
Bristow Holland is recruiting for a 2nd Line IT Support Engineer to join a growing and well-established business based in Harwich. This is an excellent opportunity for an experienced IT Support professional looking to take the next step in their career. You'll play a key role in supporting the company's IT infrastructure, troubleshooting technical issues, and ensuring users receive a high level of support across a range of technologies. Key Responsibilities Provide 2nd line support for hardware, software, and network issues Troubleshoot and resolve escalated IT support tickets Support Microsoft 365 environments including Exchange, Teams, and SharePoint Assist with the administration of Windows Server and Active Directory Manage user accounts, permissions, and security policies Support desktop, laptop, mobile device, and printer deployments Work closely with 1st and 3rd line teams to resolve complex issues Assist with IT projects, upgrades, and system improvements Maintain accurate documentation and support records Skills & Experience Required Previous experience in a 2nd Line IT Support role Strong knowledge of Microsoft 365 Experience supporting Windows 10/11 environments Active Directory and Group Policy experience Good understanding of networking fundamentals including DNS, DHCP, and TCP/IP Strong troubleshooting and problem-solving skills Excellent communication and customer service skills What's on Offer? Salary between 32,000 - 38,000 Opportunity to work with a wide range of technologies Career progression and development opportunities Supportive and collaborative team environment Growing organisation with exciting projects planned
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 14, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent We re looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates (essential) Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment Tech Stack You ll work with a modern and diverse technology stack, including: Windows Servers & Microsoft Windows Microsoft 365 Networking (TCP/IP, DNS, DHCP, VPNs, Firewalls) Virtualisation (VMware / Hyper-V) Cloud platforms (Azure or AWS) Service management tools (ServiceNow, Jira Service Management, etc.) This would suit someone with previous experience working in IT support with strong troubleshooting skills. Hands on experience with patch management is essential. Comfortable working across infrastructure, cloud and networking environments. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations. Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users. You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment. Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes. What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments. You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area. Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service. What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to 35,000 plus 2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 14, 2026
Full time
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations. Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users. You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment. Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes. What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments. You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area. Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service. What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to 35,000 plus 2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Jun 13, 2026
Full time
Application Support Manager London Hybrid Working 12-Month FTC The Opportunity An exciting opportunity has arisen for an experienced Application Support Manager to lead the delivery of application support services within a complex enterprise technology environment. This role is responsible for the leadership of a multidisciplinary team delivering 2nd and 3rd Line Application Support, ensuring the stability, availability, and performance of business-critical systems. You ll play a key role in managing service performance, driving operational improvements, overseeing major incidents, and working closely with technical and business stakeholders to ensure a high-quality support service. Key Responsibilities Lead and develop a team providing 2nd and 3rd Line Application Support services. Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks, and improvement opportunities. Build strong relationships with internal stakeholders and third-party suppliers. Skills & Experience Proven experience leading Application Support, Technical Support, Production Support, or IT Operations teams. Strong background managing 2nd and 3rd Line Support functions within a complex environment. Experience managing major incidents and driving issue resolution through to root cause. Knowledge of incident, problem, and change management processes. Experience operating within KPI and SLA-driven service environments. Strong people leadership and stakeholder management skills. Excellent analytical and problem-solving abilities. Ability to balance operational delivery with continuous improvement initiatives. Desirable Experience Experience supporting customer-facing or enterprise-scale applications. Familiarity with ITIL-based service management principles. Experience with monitoring, ticketing, and service management platforms. Exposure to highly available, business-critical systems environments. Experience supporting digital transformation, application modernisation, or large-scale technology programmes.
Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation and knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server / Active Directory Cisco Meraki Endpoint Manager / Intune MFA / Security tooling SIEM / EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation role within an MSP environment Strong Microsoft technology experience Excellent communication and customer-facing skills Someone proactive, organised and calm under pressure Ability to prioritise multiple issues effectively Commercial awareness and a customer-first mindset A team player who enjoys mentoring and improving service standards Someone ambitious who wants to continue developing their career Why Join? Award-winning MSP and Microsoft Solutions Partner Strong technical and collaborative culture Weekly formal training and paid certifications Hybrid working Exposure to modern cloud, security and AI technologies Clear progression opportunities Friendly, highly experienced engineering team If you're an experienced MSP Support Engineer looking for a role where you can build credibility, influence service delivery and progress your career beyond traditional support, we'd love to hear from you.
Jun 13, 2026
Full time
Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You'll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments Managing issues through to resolution with clear customer communication throughout Identifying recurring technical or service trends and helping improve processes Producing documentation and knowledge sharing material Working closely with Service Desk Management and senior technical teams Escalating to Tier 3 teams where required Technical Environment Microsoft 365 Azure Windows Server / Active Directory Cisco Meraki Endpoint Manager / Intune MFA / Security tooling SIEM / EDR platforms Hyper-V Windows, Mac, iPhone and Android device support What They're Looking For Previous experience in a 2nd Line Support or Escalation role within an MSP environment Strong Microsoft technology experience Excellent communication and customer-facing skills Someone proactive, organised and calm under pressure Ability to prioritise multiple issues effectively Commercial awareness and a customer-first mindset A team player who enjoys mentoring and improving service standards Someone ambitious who wants to continue developing their career Why Join? Award-winning MSP and Microsoft Solutions Partner Strong technical and collaborative culture Weekly formal training and paid certifications Hybrid working Exposure to modern cloud, security and AI technologies Clear progression opportunities Friendly, highly experienced engineering team If you're an experienced MSP Support Engineer looking for a role where you can build credibility, influence service delivery and progress your career beyond traditional support, we'd love to hear from you.
CBSbutler Holdings Limited trading as CBSbutler
Romsey, Hampshire
IT Support Engineer Location: Romsey 5 days per week onsite Duration: 3 Months Rate: 260 per day inside ir35 SC security clearance is required for this role I am looking for an IT Support Engineer for a client of mine who are a leading innovative tech and engineering organisation operating within the UK defence and government space Responsibilities: You will assist in the deployment of Intune to business laptops. There are around 130 devices to migrate in tranche 1, followed by over 650 migrations to complete in later tranches. Duties include: Liaising with staff to arrange Intune deployments. Installing Windows images on laptops. Admin tasks to track progress in Excel. Assisting users to get used to their new devices and resolve any issues along the way. Experience / Skills General 1st/2nd line support experience. Customer service. IT technical support. Installing Windows. Installing software. Problem solving. Intune experience an advantage. If you are interested in this role, please feel free to submit your CV.
Jun 13, 2026
Contractor
IT Support Engineer Location: Romsey 5 days per week onsite Duration: 3 Months Rate: 260 per day inside ir35 SC security clearance is required for this role I am looking for an IT Support Engineer for a client of mine who are a leading innovative tech and engineering organisation operating within the UK defence and government space Responsibilities: You will assist in the deployment of Intune to business laptops. There are around 130 devices to migrate in tranche 1, followed by over 650 migrations to complete in later tranches. Duties include: Liaising with staff to arrange Intune deployments. Installing Windows images on laptops. Admin tasks to track progress in Excel. Assisting users to get used to their new devices and resolve any issues along the way. Experience / Skills General 1st/2nd line support experience. Customer service. IT technical support. Installing Windows. Installing software. Problem solving. Intune experience an advantage. If you are interested in this role, please feel free to submit your CV.
Technical Support Engineer Peterborough £30,(Apply online only) £35,(Apply online only) DOE Full-Time Permanent Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients. The Role This position goes beyond traditional IT support. You ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution Investigate recurring technical issues and implement preventative solutions Assist with software updates, testing, and feature deployments Maintain internal support documentation and knowledge resources Monitor system performance and proactively identify risks Customer & Technical Account Support Act as a technical contact for key customer accounts Deliver onboarding and user training sessions Provide guidance on best practice system usage Monitor customer engagement and support retention initiatives Assist in maintaining excellent service delivery standards Work collaboratively to improve the customer experience Database & Data Support (Desirable) Support SQL database maintenance and integrity Write and optimise SQL queries for reporting and troubleshooting Assist with data audits, backups, and validation checks Investigate data discrepancies and support corrective actions Support data migration and configuration changes Skills & Experience Required Minimum 3 years experience within IT, systems, or application support Strong knowledge of Windows Server environments and networking fundamentals Experience troubleshooting application and system-related issues Confident communication skills with the ability to manage customer relationships professionally Experience using ticketing/service management systems Strong analytical and problem-solving capabilities Ability to manage workload independently and prioritise effectively Desirable Experience Office 365 SharePoint Network administration SQL/database support What s on Offer? Competitive salary of £30,(Apply online only) £35,(Apply online only) DOE Permanent full-time position Monday to Friday working hours (09 15) Ongoing training and development opportunities Career progression within a growing organisation Company laptop and mobile phone Company pension scheme Free on-site parking 20 days holiday plus bank holidays Additional Information Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred. If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email (url removed), or call (phone number removed) for a confidential chat. INDPB
Jun 13, 2026
Full time
Technical Support Engineer Peterborough £30,(Apply online only) £35,(Apply online only) DOE Full-Time Permanent Interaction Recruitment are proud to be working with a well-established and innovative technology-led organisation to recruit an experienced Technical Support Engineer for their expanding team in Peterborough. This is an excellent opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level of technical support to both internal teams and external clients. The Role This position goes beyond traditional IT support. You ll be responsible for managing escalated technical issues, supporting system performance, and helping customers maximise their use of specialist applications and services. Working closely with internal departments and external stakeholders, you ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through to resolution Investigate recurring technical issues and implement preventative solutions Assist with software updates, testing, and feature deployments Maintain internal support documentation and knowledge resources Monitor system performance and proactively identify risks Customer & Technical Account Support Act as a technical contact for key customer accounts Deliver onboarding and user training sessions Provide guidance on best practice system usage Monitor customer engagement and support retention initiatives Assist in maintaining excellent service delivery standards Work collaboratively to improve the customer experience Database & Data Support (Desirable) Support SQL database maintenance and integrity Write and optimise SQL queries for reporting and troubleshooting Assist with data audits, backups, and validation checks Investigate data discrepancies and support corrective actions Support data migration and configuration changes Skills & Experience Required Minimum 3 years experience within IT, systems, or application support Strong knowledge of Windows Server environments and networking fundamentals Experience troubleshooting application and system-related issues Confident communication skills with the ability to manage customer relationships professionally Experience using ticketing/service management systems Strong analytical and problem-solving capabilities Ability to manage workload independently and prioritise effectively Desirable Experience Office 365 SharePoint Network administration SQL/database support What s on Offer? Competitive salary of £30,(Apply online only) £35,(Apply online only) DOE Permanent full-time position Monday to Friday working hours (09 15) Ongoing training and development opportunities Career progression within a growing organisation Company laptop and mobile phone Company pension scheme Free on-site parking 20 days holiday plus bank holidays Additional Information Applicants must be able to reliably commute to Peterborough or plan to relocate prior to starting. A full UK driving licence is preferred. If you feel you have the necessary skillset and experience to step into this IT Support position then please apply, email (url removed), or call (phone number removed) for a confidential chat. INDPB
2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
Jun 13, 2026
Full time
2nd Line Support Engineer Stoke-on-Trent Techstack: Windows Servers, Microsoft Windows, Networking, (TCP/IP,DNS, DHCP,VPN, Firewalls) Intune, Microsoft Azure, ServiceNow, Jira Services. Our client is looking for a talented 2nd Line Support Engineer to join a busy and rapidly growing Service Desk team. This is an exciting opportunity to play a key role in supporting live services while acting as an escalation point for more complex technical issues. The Role As a 2nd Line Support Engineer, you ll be responsible for delivering hands-on technical support across a broad range of environments. You ll troubleshoot and resolve incidents across hardware, software, networking, and cloud platforms, while also supporting 1st Line Engineers to ensure consistently high service standards. You ll be involved in: Resolving escalated technical issues across infrastructure and end-user environments Monitoring systems and maintaining service availability Patch management and system updates Supporting new services transitioning into live operations Collaborating with vendors and third-party providers for issue resolution Contributing to high-security projects in a fast-paced environment This would be a great fit for someone with an IT Support background, especially if they have experience with networking or patch management, and Intune. Comfortable working across cloud environments with Microsoft Azure. There is an early and late shift pattern that comes with this role. Our client is going from strength to strength; there will be lots of opportunities for progression and development as the business continues to grow. Due to the nature of the projects and sector our client operates in, the successful candidate will have to obtain SC clearance and eventually must be willing to obtain SC clearance. For more info, please get in touch.
CBSbutler Holdings Limited trading as CBSbutler
Stevenage, Hertfordshire
2nd Line Wintel Engineer Onsite in Stevenage 40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (url removed)
Jun 13, 2026
Full time
2nd Line Wintel Engineer Onsite in Stevenage 40,000 - 44,000 per annum + benefits package High level security clearance As a 2nd Line WINTEL Engineer, you will support and maintain Windows infrastructure in a secure environment, handling customer requests, building and deploying servers (mainly on VMware), and maintaining documentation, automation, and gold images. You'll carry out patching, upgrades, and system maintenance, resolve incidents within SLA targets, and support data centre activities including physical server builds. The role also involves monitoring capacity, contributing to engineering meetings, ensuring compliance with standards, assisting with testing and projects, and proactively identifying and escalating risks or issues. We're looking for someone with strong technical knowledge and a proactive mindset. Ideal candidates will have experience with: Windows Server 2016, 2019, and 2022 Active Directory, DNS, and WSUS VMware virtualisation Backup technologies (NetApp SAN and Cohesity) Microsoft System Center Operations Scripting and automation Previous experience in a similar 2nd line or infrastructure support role is highly desirable. If you are interested in hearing more about this role, apply now or email your CV to me at (url removed)
Support Engineer (Pega Specialist) - You must have some previous experience support Pega. London, United Kingdom - Up to 41k - 12 Month Fixed Term Contract My client are looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega experience in their CV will be rejected. Key Responsibilities: Provide 2nd line support for Pega-based applications and related systems Investigate, diagnose, and resolve technical issues within agreed SLAs Escalate complex incidents to 3rd line/development teams where required Monitor system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite in London Immediate start/quick turnaround process If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
Jun 13, 2026
Full time
Support Engineer (Pega Specialist) - You must have some previous experience support Pega. London, United Kingdom - Up to 41k - 12 Month Fixed Term Contract My client are looking for an experienced Support Engineer with Pega expertise to join their team supporting critical business systems. This is an excellent opportunity for someone who enjoys troubleshooting, problem-solving, and delivering high-quality technical support while working with a leading low-code platform. Pega experience is essential for this role, candidates without clear Pega experience in their CV will be rejected. Key Responsibilities: Provide 2nd line support for Pega-based applications and related systems Investigate, diagnose, and resolve technical issues within agreed SLAs Escalate complex incidents to 3rd line/development teams where required Monitor system performance and proactively identify potential issues Support deployments, patches, and system upgrades Work closely with users, stakeholders, and technical teams to ensure smooth service delivery Maintain accurate incident records and technical documentation Required Skills & Experience: Proven experience in a 2nd Line Support/Application Support role Strong hands-on experience supporting Pega applications (essential) Excellent troubleshooting and incident management skills Experience with SQL/databases would be advantageous Understanding of ITIL processes and service management best practice Strong communication skills with a customer-focused approach Contract Details: 12 month Fixed Term Contract Hybrid working - 2 days per week onsite in London Immediate start/quick turnaround process If you have some Pega support experience and are looking for your next opportunity, apply now for immediate consideration.
