Customer Issue Resolution (CIR) Representative Bracknell - Remote but need to be able go to site for meetings & catch up's 20.62 per hour ( 40,200 per annum equivalent) 12-month initial contract We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit & collections management , ensuring efficient resolution of customer issues and timely cash flow. This is a customer-facing role , requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions. Key Responsibilities Manage end-to-end CIR activities , including billing disputes, returns, credit adjustments and collections Handle customer issues relating to billing, collections, and dispute management , ensuring timely resolution Perform proactive collection activity on overdue accounts, following defined credit policies and procedures Partner with customers and internal teams (such as quality and operations) to resolve delinquent or disputed accounts Build strong relationships with customers, maintaining credibility and trust through accurate and timely communication Accurately log, track and manage cases using SAP and Salesforce systems Interpret policies, investigate root causes, and implement effective solutions Handle sensitive and confidential financial data with professionalism and discretion Work independently to meet targets and objectives, escalating complex or unusual issues where required Skills & Experience Proven experience within customer service, collections, or customer operations environments Experience managing disputes, returns, credits, or accounts receivable processes Strong working knowledge of SAP and Salesforce Excellent problem-solving and issue resolution skills Strong communication skills, with the ability to engage internal and external stakeholders Ability to manage a high volume of queries in a structured environment High attention to detail and strong organisational skills Additional Responsibilities & Development Contribute to process improvement initiatives and operational excellence programmes Support onboarding and training of new team members where required Develop knowledge of credit policies, reporting, and financial processes Opportunity to become a subject matter expert (SME) or system "super-user" Participate in team initiatives and continuous improvement activities What's on Offer Competitive hourly rate 12-month initial contract with potential to extend Opportunity to gain experience in a highly process-driven environment Exposure to leading systems including SAP and Salesforce ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Jun 12, 2026
Contractor
Customer Issue Resolution (CIR) Representative Bracknell - Remote but need to be able go to site for meetings & catch up's 20.62 per hour ( 40,200 per annum equivalent) 12-month initial contract We are currently recruiting for a Customer Issue Resolution (CIR) Representative to join a fast-paced, customer-focused environment. This role is responsible for delivering high-quality services across disputes, returns/credits, and credit & collections management , ensuring efficient resolution of customer issues and timely cash flow. This is a customer-facing role , requiring direct interaction with external customers, internal teams, and cross-functional stakeholders to drive effective outcomes. The successful candidate will demonstrate a strong understanding of business processes, with the ability to interpret data and translate it into clear, actionable solutions. Key Responsibilities Manage end-to-end CIR activities , including billing disputes, returns, credit adjustments and collections Handle customer issues relating to billing, collections, and dispute management , ensuring timely resolution Perform proactive collection activity on overdue accounts, following defined credit policies and procedures Partner with customers and internal teams (such as quality and operations) to resolve delinquent or disputed accounts Build strong relationships with customers, maintaining credibility and trust through accurate and timely communication Accurately log, track and manage cases using SAP and Salesforce systems Interpret policies, investigate root causes, and implement effective solutions Handle sensitive and confidential financial data with professionalism and discretion Work independently to meet targets and objectives, escalating complex or unusual issues where required Skills & Experience Proven experience within customer service, collections, or customer operations environments Experience managing disputes, returns, credits, or accounts receivable processes Strong working knowledge of SAP and Salesforce Excellent problem-solving and issue resolution skills Strong communication skills, with the ability to engage internal and external stakeholders Ability to manage a high volume of queries in a structured environment High attention to detail and strong organisational skills Additional Responsibilities & Development Contribute to process improvement initiatives and operational excellence programmes Support onboarding and training of new team members where required Develop knowledge of credit policies, reporting, and financial processes Opportunity to become a subject matter expert (SME) or system "super-user" Participate in team initiatives and continuous improvement activities What's on Offer Competitive hourly rate 12-month initial contract with potential to extend Opportunity to gain experience in a highly process-driven environment Exposure to leading systems including SAP and Salesforce ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Customer Issue Resolution Representative Location: Bracknell (Hybrid) Pay Rate: 20.61 per hour Working Hours: Monday - Friday, 8:00am - 4:00pm Duration: 12 month contract About the Role We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role , with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection. Key Responsibilities Manage end-to-end customer issue resolution , including disputes, returns, adjustments, and collections activities Conduct proactive collection of overdue accounts through phone and email communication Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently Build strong relationships and maintain credibility through accurate and timely resolution processing Work with sensitive financial data while maintaining confidentiality Use and maintain knowledge of SAP and Salesforce systems Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments Contribute to process improvement initiatives and support team objectives Provide training and guidance to new team members when required Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement Skills & Experience Required Minimum 2 years' experience in customer service, finance, supply chain, or sales Experience with SAP and Salesforce systems Strong communication, analytical, and organisational skills Ability to handle moderately complex issues using sound judgment and problem-solving skills Confident in managing and interpreting financial data and credit processes Excellent customer-facing skills with a professional and positive approach Strong attention to detail with the ability to meet deadlines and maintain data accuracy Demonstrated ability to work independently and meet team KPIs Resilient, disciplined, and adaptable with a continuous improvement mindset Strong negotiation and influencing skills (or willingness to develop these) Fluent in English (additional languages are a plus) Education Bachelor's degree (preferred but not essential) in business, economics, or a related field Other degree disciplines will also be considered What We're Looking For We're seeking someone who can: Build strong relationships with customers and internal stakeholders Take ownership of issues and drive them through to resolution Work proactively to ensure timely payments and rapid complaint resolution Thrive in a fast-paced, customer-focused environment Why Join? Competitive hourly rate of 20.61 Flexible hybrid working model Opportunity to develop your skills within a global, collaborative environment Exposure to systems, processes, and continuous improvement initiatives If you're driven, detail-oriented, and passionate about delivering excellent customer service, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 11, 2026
Contractor
Customer Issue Resolution Representative Location: Bracknell (Hybrid) Pay Rate: 20.61 per hour Working Hours: Monday - Friday, 8:00am - 4:00pm Duration: 12 month contract About the Role We are looking for a proactive and customer-focused Customer Issue Resolution Representative to deliver high-quality service across dispute management, returns/credits, and credit & collections activities. This is a hybrid role , with primarily home-based working and occasional office attendance in Bracknell for meetings as required. You will play a key role in managing customer issues end-to-end, working with both external customers and internal teams to ensure timely resolutions and efficient accounts receivable (AR) collection. Key Responsibilities Manage end-to-end customer issue resolution , including disputes, returns, adjustments, and collections activities Conduct proactive collection of overdue accounts through phone and email communication Collaborate with customers and internal teams (including Quality and cross-functional departments) to resolve issues efficiently Build strong relationships and maintain credibility through accurate and timely resolution processing Work with sensitive financial data while maintaining confidentiality Use and maintain knowledge of SAP and Salesforce systems Investigate and resolve issues by interpreting policies, analysing data, and liaising with relevant departments Contribute to process improvement initiatives and support team objectives Provide training and guidance to new team members when required Continuously develop skills in analysis, reporting, negotiation, and stakeholder engagement Skills & Experience Required Minimum 2 years' experience in customer service, finance, supply chain, or sales Experience with SAP and Salesforce systems Strong communication, analytical, and organisational skills Ability to handle moderately complex issues using sound judgment and problem-solving skills Confident in managing and interpreting financial data and credit processes Excellent customer-facing skills with a professional and positive approach Strong attention to detail with the ability to meet deadlines and maintain data accuracy Demonstrated ability to work independently and meet team KPIs Resilient, disciplined, and adaptable with a continuous improvement mindset Strong negotiation and influencing skills (or willingness to develop these) Fluent in English (additional languages are a plus) Education Bachelor's degree (preferred but not essential) in business, economics, or a related field Other degree disciplines will also be considered What We're Looking For We're seeking someone who can: Build strong relationships with customers and internal stakeholders Take ownership of issues and drive them through to resolution Work proactively to ensure timely payments and rapid complaint resolution Thrive in a fast-paced, customer-focused environment Why Join? Competitive hourly rate of 20.61 Flexible hybrid working model Opportunity to develop your skills within a global, collaborative environment Exposure to systems, processes, and continuous improvement initiatives If you're driven, detail-oriented, and passionate about delivering excellent customer service, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Manpower are recruiting a Senior Accounts Receivable Representative for our client in Loughborough, LE11. Seeking an Sr. Accounts Receivable Representative who will work independently to ensure transactional excellence related to Accounts Receivable. This role will require intermediate knowledge and experience. They will partner with a broad number of external and internal business partners, such as Customers, Customer Services, IT, Commercial Sales, Commercial Finance, Accounts Payable and General Ledger Teams. The focus is on driving day to day collections activities to achieve collection efficiency, percent past due, DSO and bad debt goals. What you will do: Within the role of Sr. Accounts Receivable Representative, you will primarily be responsible for the following: Collect invoices (Pre-call/prepare/send statements with current invoices), call on past due invoices, problem solve disputes with the customer and sales team. Credit risk assessment on new and existing accounts, and periodic review with corrective action when needed. Assessment of orders on hold and orders release. Input invoices into portals as required. Work cross-functionally with FP&A, Commercial and Customer Services teams to resolve any outstanding discrepancies on invoices around pricing, short shipments, invalid PO numbers, billing method issues as well as support the sales team for increasing revenue whilst limiting risk. Assisting with cash allocation as and when required. Any other ad-hoc credit control related duties as requested by line management. Experience-must have hard skills Minimum of 12 months experience in collections Proficient in Excel- v-lookups/pivot tables Knowledge, Skills, Abilities Ability to quickly learn organisation specific computer applications, ability to learn accounting principles Good spoken and written communication skills are required to collaborate with various partners Knowledge and experience of accounting packages; competent in the use of Microsoft Excel, Word and Outlook Microsoft Excel skills (intermediate requirement) High attention to detail and accuracy as data entry is a critical component of role This role is a Monday to Friday role working 36.25 hours per week. £17.24 per hour paid weekly every Friday ASAP START. PLEASE CONTACT ELLA FOR MORE INFORMATION.
Oct 04, 2025
Full time
Manpower are recruiting a Senior Accounts Receivable Representative for our client in Loughborough, LE11. Seeking an Sr. Accounts Receivable Representative who will work independently to ensure transactional excellence related to Accounts Receivable. This role will require intermediate knowledge and experience. They will partner with a broad number of external and internal business partners, such as Customers, Customer Services, IT, Commercial Sales, Commercial Finance, Accounts Payable and General Ledger Teams. The focus is on driving day to day collections activities to achieve collection efficiency, percent past due, DSO and bad debt goals. What you will do: Within the role of Sr. Accounts Receivable Representative, you will primarily be responsible for the following: Collect invoices (Pre-call/prepare/send statements with current invoices), call on past due invoices, problem solve disputes with the customer and sales team. Credit risk assessment on new and existing accounts, and periodic review with corrective action when needed. Assessment of orders on hold and orders release. Input invoices into portals as required. Work cross-functionally with FP&A, Commercial and Customer Services teams to resolve any outstanding discrepancies on invoices around pricing, short shipments, invalid PO numbers, billing method issues as well as support the sales team for increasing revenue whilst limiting risk. Assisting with cash allocation as and when required. Any other ad-hoc credit control related duties as requested by line management. Experience-must have hard skills Minimum of 12 months experience in collections Proficient in Excel- v-lookups/pivot tables Knowledge, Skills, Abilities Ability to quickly learn organisation specific computer applications, ability to learn accounting principles Good spoken and written communication skills are required to collaborate with various partners Knowledge and experience of accounting packages; competent in the use of Microsoft Excel, Word and Outlook Microsoft Excel skills (intermediate requirement) High attention to detail and accuracy as data entry is a critical component of role This role is a Monday to Friday role working 36.25 hours per week. £17.24 per hour paid weekly every Friday ASAP START. PLEASE CONTACT ELLA FOR MORE INFORMATION.
