Senior Service Advisor

Are you an experienced Service Advisor ready to take the next step in your career? Do you thrive in a fast-paced environment where exceptional customer service, team leadership, and problem-solving are at the heart of success?

Sytner Select Bristol is looking for a motivated and customer-focused Senior Service Advisor to lead our front-of-house service team and help deliver an outstanding experience for every customer.

About the role

As our Senior Service Advisor, you'll be a key leader within the Aftersales department, overseeing the daily performance of the Service Advisor team while acting as the main point of contact for complex customer queries and escalations. You'll lead by example, ensuring the highest standards of customer care, efficiency, and commercial performance are consistently achieved.

What You'll Be Doing:

• Leading, supporting, and developing a team of Service Advisors
• Managing customer escalations and resolving complex service-related issues
• Ensuring exceptional customer service is delivered at every stage of the customer journey
• Supporting the Service Manager with daily operational activities
• Monitoring team performance and helping drive departmental targets
• Liaising closely with Workshop Controllers and Technicians to ensure smooth workshop operations
• Building strong customer relationships and maintaining high levels of customer satisfaction
• Identifying opportunities to improve processes, customer experience, and team performance

About You

• Previous experience as a Service Advisor within the automotive industry
• Proven ability to support, coach, or lead a team
• Excellent communication and customer relationship skills
• Strong problem-solving abilities with experience handling customer escalations
• Organised, proactive, and able to perform under pressure
• Commercially aware with a focus on delivering both customer satisfaction and business results
• Passionate about delivering a premium customer experience

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.