Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
Jun 12, 2026
Full time
Job Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk operates smoothly, supporting business operations effectively, and maintaining a high level of user satisfaction. This is a full-time office based position working on rotating shift pattern hours. Rotation between, day / evening & night shift ( Roughly 8am-4pm / 4pm-11pm / 11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact Resolution (FCR) - Enhanced Aim to resolve as many issues in scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support to clients via phone, email, and chat and other online collaboration and remote support toolsets as provisioned by the business. Diagnose and resolve hardware, software, and network issues. Escalate complex issues to second-line support or relevant departments as necessary. Customer Service Maintain a high level of customer service and professionalism. Communicate effectively with clients to understand their technical issues and provide appropriate solutions and updates during the life cycle of the incident or service request. Documentation and Reporting Document all support activities, including incident details, troubleshooting steps, and resolutions. Generate and maintain reports on incident trends, service performance, and customer feedback. Contribute to the creation and maintenance of knowledge base articles and support documentation. Ensure all Service Desk activities comply with ITIL standards, organisational policies, and regulatory requirements. Skills and Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email, VPN, MFA, Device performance Familiarity with common software applications and troubleshooting techniques. Client engagement with strong stakeholder management skills. Experience of working with a 3rd party in a service delivery organisation is ideal. Excellent Communication skills (verbal & written) & time and priority management Benefits include Employee Benefits Platform, Reimbursements, Bupa Cash Plan, Cycle to work Scheme, Financial Health Check, Wellbeing, Legal, Personal finance support, Employee Assistance Programme Paragon is committed to creating an inclusive and accessible workplace where everyone feels valued, respected and able to thrive. We welcome applications from individuals of all backgrounds, experiences and perspectives. All qualified applicants will be considered fairly and without discrimination on the basis of race, ethnicity, gender, gender identity or expression, sexual orientation, disability, age, religion or belief, marital or civil partnership status, pregnancy or maternity, or any other characteristic protected by applicable law.
Hays are now looking for an Oracle Lead Developer for one of our local clients: Circa 450 p/d Outside IR35 6 month+ contract Location is Glasgow In the role you will drive the design and development of high-quality database solutions. You'll play a key role in shaping technical direction, collaborating with stakeholders, and mentoring developers within a fast-paced delivery environment. What you will be doing Lead the analysis, design, and development of Oracle database solutions (Oracle 19c) Develop and optimise complex PL/SQL (procedures, packages, functions, views) Collaborate closely with architects and business stakeholders to define solutions Produce and maintain clear Technical Design Documents (TDDs) Lead code reviews and ensure adherence to best practices and coding standards Own the full SDLC - from design through to testing and deployment Act as a key point of contact for development, ensuring effective communication across teams Work with project managers and business analysts to align delivery with timelines and requirements Provide technical input into design decisions and project planning Support and mentor junior and mid-level developers What we are looking for Strong experience as an Oracle Developer with Oracle 19c Advanced knowledge of PL/SQL development and database design Proven experience leading development efforts or small teams Experience creating technical documentation such as TDDs Strong understanding of database performance tuning and optimisation Familiarity with version control tools (e.g. Git, SVN, PVCS) Experience with tools like JIRA and Confluence Exposure to Oracle Forms/Reports (D2K) or Oracle Hub Knowledge of AWS, explain plans, and reporting tools (nice to have) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please send a copy of your CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Contractor
Hays are now looking for an Oracle Lead Developer for one of our local clients: Circa 450 p/d Outside IR35 6 month+ contract Location is Glasgow In the role you will drive the design and development of high-quality database solutions. You'll play a key role in shaping technical direction, collaborating with stakeholders, and mentoring developers within a fast-paced delivery environment. What you will be doing Lead the analysis, design, and development of Oracle database solutions (Oracle 19c) Develop and optimise complex PL/SQL (procedures, packages, functions, views) Collaborate closely with architects and business stakeholders to define solutions Produce and maintain clear Technical Design Documents (TDDs) Lead code reviews and ensure adherence to best practices and coding standards Own the full SDLC - from design through to testing and deployment Act as a key point of contact for development, ensuring effective communication across teams Work with project managers and business analysts to align delivery with timelines and requirements Provide technical input into design decisions and project planning Support and mentor junior and mid-level developers What we are looking for Strong experience as an Oracle Developer with Oracle 19c Advanced knowledge of PL/SQL development and database design Proven experience leading development efforts or small teams Experience creating technical documentation such as TDDs Strong understanding of database performance tuning and optimisation Familiarity with version control tools (e.g. Git, SVN, PVCS) Experience with tools like JIRA and Confluence Exposure to Oracle Forms/Reports (D2K) or Oracle Hub Knowledge of AWS, explain plans, and reporting tools (nice to have) If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or please send a copy of your CV to Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications/Experience requirements: Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well being able to work to own initiative Company Perks: 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
Jun 12, 2026
Full time
SAP Analyst Ipswich, Suffolk Permanent Position Overview of the company: A large manufacturing in Ipswich are currently recruiting for a SAP Analyst to join their quickly expanding team. This company have a brilliant reputation globally and have been established for over a century. What does the role involve? Work directly with business users throughout all phases of the SAP Activate methodology to gather process requirements and ensure solutions are implemented according to agreed specifications Maintaining master data and cost/profit centres Monitor SAP releases and enhancements, conduct application research, and assess the impact of new functionality on business processes and system performance Using Jira, SolMan ChaRM and ServiceNow for ticketing and transport management Collaborate cross-functionally to configure, test, and support Procure-to-Pay (P2P) and Order-to-Cash (O2C) business processes Deliver or assist with training activities and proof of concept demonstrations Participate in architecture, implementation, design, administration, maintenance, documentation and support of all dashboards via Power BI, data models and analytic solutions Perform initial testing of problem fixes, change requests, enhancements and new functionality SAP Finance Functional analyst Qualifications/Experience requirements: Degree in IT/Computer science or similar At least 2 years SAP experience Prior experience using Power BI is required Strong team player as well being able to work to own initiative Company Perks: 25 days holiday plus bank holiday's Annual Salary reviews Every other Friday off work Life Assurance of 4 X Pension Scheme Pensionable salary if you contribute to the pension scheme Free parking Competitive salary Industry: Manufacturing and Production If you are a SAP Analyst, apply online today! Look forward to speaking with you.
Commercial Analyst, Darlington Your new company This is a rare opportunity to work in a small, high impact team at the forefront of the UK's Net Zero transformation, offering exposure to investment appraisal and commercial modelling of nationally significant infrastructure assets. Your new role Title: Commercial AnalystLocation: Darlington Reports to: Finance and Commercial Manager Purpose of the RoleThe Commercial Analyst will play a central role in the economic evaluation of major Transport & Storage infrastructure investments. This includes developing robust investment appraisal cash flow models, analysing cost drivers, supporting commercial strategy, and enabling evidence-based decision-making for multi-billion-pound assets.The role provides core analytical support to the entire team, ensuring commercial, regulatory, and technical assumptions are integrated into consistent economic frameworks that inform FID decisions, stakeholder reporting and long-term planning. What You Will Deliver Economic Modelling & Analysis: Build and maintain complex economic models for Transportation & Storage infrastructure to evaluate investment opportunities and support financial planning Ensure all investment models follow regulatory requirements on cost allocation, economic valuation, depreciation, and asset categorisation Evaluate investment and financing options through NPV, IRR and scenario-based analysis. Support FID cases through economic risk assessment and strategic sensitivity analysis. Regulatory Reporting & Compliance Support: Support the preparation, validation, and submission of regulatory reporting required for Transport & Storage activities Work with Finance, Compliance, and Project Delivery teams to ensure commercial and cost data is accurate, auditable, and aligned with regulatory definitions. Maintain clear documentation of assumptions, methodologies, and data sources to ensure compliance and readiness for external review. Contribute commercial analysis and evidence to regulatory consultation responses and compliance submissions. Performance Reporting & Governance: Produce commercial dashboards, KPI reports, and variance analysis for management reviews. Produce clear, evidence-based presentations for leadership and governance bodies. Highlight key value drivers, commercial risks, and opportunities to senior stakeholders. Commercial Support: Support the Finance & Commercial team in preparing commercial inputs for governance, investment papers, and leadership updates. Act as a central analytical point of contact for commercial queries across the business. What you'll need to succeed Education and Qualifications Bachelor's degree in finance, economics, engineering, business, or related discipline (or equivalent experience). Essential Experience: Strong economic modelling and analytical skills Knowledge of project economics (discounted cash flow, NPV, IRR, sensitivity analysis). Experience in commercial analysis, corporate finance, or business planning-ideally in energy, infrastructure, or capital-intensive industries. Ability to interpret complex data and translate it into clear commercial insights. Strong attention to detail: Excellent communication skills and ability to influence stakeholders. Desirable Experience Experience of project financing or major capital projects. Experience supporting commercial negotiations or contract development Experience in regulated industries. What you'll get in return An attractive salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 12, 2026
Full time
Commercial Analyst, Darlington Your new company This is a rare opportunity to work in a small, high impact team at the forefront of the UK's Net Zero transformation, offering exposure to investment appraisal and commercial modelling of nationally significant infrastructure assets. Your new role Title: Commercial AnalystLocation: Darlington Reports to: Finance and Commercial Manager Purpose of the RoleThe Commercial Analyst will play a central role in the economic evaluation of major Transport & Storage infrastructure investments. This includes developing robust investment appraisal cash flow models, analysing cost drivers, supporting commercial strategy, and enabling evidence-based decision-making for multi-billion-pound assets.The role provides core analytical support to the entire team, ensuring commercial, regulatory, and technical assumptions are integrated into consistent economic frameworks that inform FID decisions, stakeholder reporting and long-term planning. What You Will Deliver Economic Modelling & Analysis: Build and maintain complex economic models for Transportation & Storage infrastructure to evaluate investment opportunities and support financial planning Ensure all investment models follow regulatory requirements on cost allocation, economic valuation, depreciation, and asset categorisation Evaluate investment and financing options through NPV, IRR and scenario-based analysis. Support FID cases through economic risk assessment and strategic sensitivity analysis. Regulatory Reporting & Compliance Support: Support the preparation, validation, and submission of regulatory reporting required for Transport & Storage activities Work with Finance, Compliance, and Project Delivery teams to ensure commercial and cost data is accurate, auditable, and aligned with regulatory definitions. Maintain clear documentation of assumptions, methodologies, and data sources to ensure compliance and readiness for external review. Contribute commercial analysis and evidence to regulatory consultation responses and compliance submissions. Performance Reporting & Governance: Produce commercial dashboards, KPI reports, and variance analysis for management reviews. Produce clear, evidence-based presentations for leadership and governance bodies. Highlight key value drivers, commercial risks, and opportunities to senior stakeholders. Commercial Support: Support the Finance & Commercial team in preparing commercial inputs for governance, investment papers, and leadership updates. Act as a central analytical point of contact for commercial queries across the business. What you'll need to succeed Education and Qualifications Bachelor's degree in finance, economics, engineering, business, or related discipline (or equivalent experience). Essential Experience: Strong economic modelling and analytical skills Knowledge of project economics (discounted cash flow, NPV, IRR, sensitivity analysis). Experience in commercial analysis, corporate finance, or business planning-ideally in energy, infrastructure, or capital-intensive industries. Ability to interpret complex data and translate it into clear commercial insights. Strong attention to detail: Excellent communication skills and ability to influence stakeholders. Desirable Experience Experience of project financing or major capital projects. Experience supporting commercial negotiations or contract development Experience in regulated industries. What you'll get in return An attractive salary and benefits package is offered. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Business Analyst (SaaS) £35,000 - £50,000 DOE Fully Remote with up to 25% UK Travel Excellent Benefits including private healthcare, enhanced pension, rising holiday, dedicated learn time each month, flexible working, EAP and more. An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team. This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements. Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives. The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements. Business Analyst - Key Responsibilities: Gather, analyse and document business and user requirements Facilitate workshops, discovery sessions and stakeholder meetings Produce functional specifications, user stories, process maps and supporting documentation Work closely with customers to understand workflows, challenges and opportunities for improvement Support backlog refinement and requirements clarification alongside the Product Owner Collaborate with Development and Customer Success teams throughout the product lifecycle Participate in user acceptance testing and feedback gathering activities Business Analyst - Key Requirements: Minimum 3 years' Business Analyst experience within a SaaS / software development environment Strong requirements gathering, analysis and documentation skills Experience producing user stories, functional specifications and process maps Excellent stakeholder management and communication skills Experience facilitating workshops, discovery sessions or customer interviews Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes Desirable: Exposure to financial, accounting or compliance-related systems Experience working within a product-led software environment Knowledge of property management, real estate or related sectors This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%). The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You'll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement. Sound interesting and something you would love to be part of? Apply today!
Jun 12, 2026
Full time
Business Analyst (SaaS) £35,000 - £50,000 DOE Fully Remote with up to 25% UK Travel Excellent Benefits including private healthcare, enhanced pension, rising holiday, dedicated learn time each month, flexible working, EAP and more. An exciting opportunity has arisen with a growing and innovative SaaS business that develops specialist software solutions. Due to continued growth, they are looking to hire a Business Analyst to join their collaborative and customer-focused Product team. This is an excellent opportunity for an experienced Business Analyst who enjoys understanding customer challenges, uncovering requirements and translating complex business needs into clear, actionable specifications that drive product improvements. Working closely with customers, the Product Owner and Development team, you will play a key role in shaping product enhancements, facilitating discovery sessions, documenting requirements and ensuring solutions are aligned to both user needs and business objectives. The platform includes financial and compliance-related workflows, so previous property management or accounting software experience is welcomed, although it not a requirement for someone keen to learn. The business has strong subject matter expertise internally and is looking for someone with excellent Business Analysis skills, curiosity and a genuine interest in learning about customer processes and industry requirements. Business Analyst - Key Responsibilities: Gather, analyse and document business and user requirements Facilitate workshops, discovery sessions and stakeholder meetings Produce functional specifications, user stories, process maps and supporting documentation Work closely with customers to understand workflows, challenges and opportunities for improvement Support backlog refinement and requirements clarification alongside the Product Owner Collaborate with Development and Customer Success teams throughout the product lifecycle Participate in user acceptance testing and feedback gathering activities Business Analyst - Key Requirements: Minimum 3 years' Business Analyst experience within a SaaS / software development environment Strong requirements gathering, analysis and documentation skills Experience producing user stories, functional specifications and process maps Excellent stakeholder management and communication skills Experience facilitating workshops, discovery sessions or customer interviews Familiarity with tools such as Jira, Azure DevOps, Confluence, Miro, Lucidchart or Visio A proactive and inquisitive mindset with the ability to quickly understand new industries and business processes Desirable: Exposure to financial, accounting or compliance-related systems Experience working within a product-led software environment Knowledge of property management, real estate or related sectors This is a fully remote position with occasional travel to customer sites and company events across the UK (up to 25%). The company offers a genuinely supportive and collaborative culture, strong long-term career development opportunities and the chance to make a visible impact within a growing software business. You'll work closely with senior stakeholders, help shape the future direction of the platform and join a team that values innovation, learning and continuous improvement. Sound interesting and something you would love to be part of? Apply today!
A global law firm is hiring a Senior Conflicts Analyst to join its London based Business Acceptance team. This position focuses on conflicts analysis and regulatory compliance across the firm's international network. Key Duties Support ABA conflicts matters alongside UK Partners and US teams Conduct and review conflicts checks Prepare waivers, consents, and engagement documentation Maintain ethical walls and related records Assist with complex conflicts and compliance queries Review new client and matter intake submissions Essential Experience Required Degree educated or equivalent experience Previous ABA conflicts experience in a legal or professional services setting Strong understanding of SRA and ABA regulations Benefits Competitive salary and benefits package Hybrid working structure (3 days in office / 2 from home) Subsidised restaurant and coffee facilities
Jun 12, 2026
Full time
A global law firm is hiring a Senior Conflicts Analyst to join its London based Business Acceptance team. This position focuses on conflicts analysis and regulatory compliance across the firm's international network. Key Duties Support ABA conflicts matters alongside UK Partners and US teams Conduct and review conflicts checks Prepare waivers, consents, and engagement documentation Maintain ethical walls and related records Assist with complex conflicts and compliance queries Review new client and matter intake submissions Essential Experience Required Degree educated or equivalent experience Previous ABA conflicts experience in a legal or professional services setting Strong understanding of SRA and ABA regulations Benefits Competitive salary and benefits package Hybrid working structure (3 days in office / 2 from home) Subsidised restaurant and coffee facilities
Are you an innovative and strategic thinker with a passion for technology and data? Our client, a leading organisation dedicated to transforming business processes, is on the lookout for a Data Technology Business Manager & Business Analyst. This is a fantastic opportunity to play a crucial role in the enhancement and management of corporate applications within a vibrant team! Job Title: Data Technology Project Manager & Business Analyst Job Type: Temporary Salary Grade: 38,000- 40,000 dependant on experience Location: Bootle Hours: 35 Hours per Week What You'll Do: As a Data Technology Business Manager & Business Analyst, you will: Lead Projects: Develop and execute comprehensive project plans while ensuring effective communication throughout the project life cycle. Coordinate Application Life cycles: Work alongside application owners and ICT teams to manage corporate applications from inception to retirement. Enhance and Upgrade Systems: Review and analyse current applications to identify improvement strategies, ensuring alignment with business needs. Gather Requirements: Facilitate workshops and collaborate with stakeholders to convert high-level ideas into detailed functional and application requirements. Drive Innovation: Explore opportunities for integrating Artificial Intelligence (AI) within the organisation, ensuring adherence to governance measures. Key Responsibilities: Report on project outcomes, advising relevant project boards on developments and key decisions. Ensure that new software applications meet functional requirements and user expectations. Create analysis documentation, including business process maps and user stories, to guide development teams effectively. Foster a culture of collaboration, inclusivity, and high performance while striving to make a real difference in the communities we serve. What We're Looking For: Qualifications: Educated to HND / Degree level or equivalent. Prince2 accreditation or similar project management methodology is desirable. Knowledge & Experience: Substantial experience in ICT life cycle application management is essential. Proven track record in implementing systems that deliver critical business information. Familiarity with Agile methodologies, particularly in writing user stories and managing product backlogs. Strong understanding of the data dependencies across integrated systems. Skills & Abilities: Exceptional interpersonal and communication skills to engage with a diverse range of stakeholders. Strong problem-solving skills and the ability to adapt to changes swiftly. Tenacity in achieving targets and delivering outcomes in the face of challenges. Why Join Us? This is more than just a job, it's a chance to be part of an enthusiastic team driving meaningful change. If you are ready to bring your expertise to a role that values collaboration, innovation, and inclusivity, we want to hear from you! Ready to Apply? If you are excited about this opportunity and meet the qualifications, we encourage you to submit your application today! Join us in making a significant impact in our organisation and the communities we serve! Note: Some travel to other sites may be required, and a commitment to our values and behaviours is essential. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion. Adecco is an equal opportunities employee. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 12, 2026
Seasonal
Are you an innovative and strategic thinker with a passion for technology and data? Our client, a leading organisation dedicated to transforming business processes, is on the lookout for a Data Technology Business Manager & Business Analyst. This is a fantastic opportunity to play a crucial role in the enhancement and management of corporate applications within a vibrant team! Job Title: Data Technology Project Manager & Business Analyst Job Type: Temporary Salary Grade: 38,000- 40,000 dependant on experience Location: Bootle Hours: 35 Hours per Week What You'll Do: As a Data Technology Business Manager & Business Analyst, you will: Lead Projects: Develop and execute comprehensive project plans while ensuring effective communication throughout the project life cycle. Coordinate Application Life cycles: Work alongside application owners and ICT teams to manage corporate applications from inception to retirement. Enhance and Upgrade Systems: Review and analyse current applications to identify improvement strategies, ensuring alignment with business needs. Gather Requirements: Facilitate workshops and collaborate with stakeholders to convert high-level ideas into detailed functional and application requirements. Drive Innovation: Explore opportunities for integrating Artificial Intelligence (AI) within the organisation, ensuring adherence to governance measures. Key Responsibilities: Report on project outcomes, advising relevant project boards on developments and key decisions. Ensure that new software applications meet functional requirements and user expectations. Create analysis documentation, including business process maps and user stories, to guide development teams effectively. Foster a culture of collaboration, inclusivity, and high performance while striving to make a real difference in the communities we serve. What We're Looking For: Qualifications: Educated to HND / Degree level or equivalent. Prince2 accreditation or similar project management methodology is desirable. Knowledge & Experience: Substantial experience in ICT life cycle application management is essential. Proven track record in implementing systems that deliver critical business information. Familiarity with Agile methodologies, particularly in writing user stories and managing product backlogs. Strong understanding of the data dependencies across integrated systems. Skills & Abilities: Exceptional interpersonal and communication skills to engage with a diverse range of stakeholders. Strong problem-solving skills and the ability to adapt to changes swiftly. Tenacity in achieving targets and delivering outcomes in the face of challenges. Why Join Us? This is more than just a job, it's a chance to be part of an enthusiastic team driving meaningful change. If you are ready to bring your expertise to a role that values collaboration, innovation, and inclusivity, we want to hear from you! Ready to Apply? If you are excited about this opportunity and meet the qualifications, we encourage you to submit your application today! Join us in making a significant impact in our organisation and the communities we serve! Note: Some travel to other sites may be required, and a commitment to our values and behaviours is essential. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco aim to respond to all applicant's, however due to the large volume of applications we receive this may not always be possible. Should you not receive a response within five working days please accept this as notification that you have not been short-listed on this occasion. Adecco is an equal opportunities employee. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Finance Business Analyst / Retail / SAP - London 550 - 575 per day / Outside IR35 Finance Business Analyst / Retail / SAP - London Our client is a market leading retailer who are looking for a Finance Business Analyst to join their business. You'd be joining a Finance Transformation programme responsible for capturing and defining their finance processes as well as shaping new processes in line with a new solution being delivered. Ideally you'll have previous experience working as a Finance Business Analyst within a retail or similar environment. Strong process mapping skills and stakeholder management is essential. Any ACCA or CIMA qualifications would also be advantageous. 550 - 575 per day / Outside IR35 Finance Business Analyst / Retail / SAP - London
Jun 12, 2026
Contractor
Finance Business Analyst / Retail / SAP - London 550 - 575 per day / Outside IR35 Finance Business Analyst / Retail / SAP - London Our client is a market leading retailer who are looking for a Finance Business Analyst to join their business. You'd be joining a Finance Transformation programme responsible for capturing and defining their finance processes as well as shaping new processes in line with a new solution being delivered. Ideally you'll have previous experience working as a Finance Business Analyst within a retail or similar environment. Strong process mapping skills and stakeholder management is essential. Any ACCA or CIMA qualifications would also be advantageous. 550 - 575 per day / Outside IR35 Finance Business Analyst / Retail / SAP - London
GRC Analyst Risk, Audit & Compliance Liverpool 40k - 50k + Benefits/Progression Zachary Daniels are delighted to be partnering with a well-established UK business during a key phase of growth and investment, to recruit a GRC Analyst. This is a role centred around governance, risk management, and compliance, working closely with stakeholders across the business to strengthen frameworks, ensure controls are effective, and support ongoing audit and regulatory requirements. You'll play a key part in embedding a mature security and compliance culture while supporting wider technology and business transformation initiatives. Benefits You'll Enjoy: Competitive salary up to 50,000 (DOE) Generous annual leave entitlement, rising with service Enhanced maternity, paternity, and parental leave Life assurance Regular social events Role Responsibilities: Conduct and support security and operational risk assessments, ensuring mitigation plans are defined and tracked Assist in the development and maintenance of policies, standards, and control frameworks Support internal and external audits, including ISO 27001 and related compliance frameworks Manage and contribute to third-party and supplier risk assessments Monitor and report on risk posture, control effectiveness, and compliance metrics Identify gaps in controls and processes, driving continuous improvement across governance frameworks Work with technical teams to ensure security and compliance requirements are embedded into systems and projects Contribute to incident reviews and post-incident analysis, ensuring improvements are implemented About You: 2+ years' experience in a GRC, risk, audit, or compliance-focused role Strong understanding of risk management methodologies and control environments Experience supporting or participating in audits (e.g. ISO 27001, GDPR, NIST or similar) Exposure to third-party risk management and supplier assurance Understanding of technical security concepts, with the ability to assess and challenge controls Detail-oriented, structured, and comfortable working within governance frameworks Strong communication skills, able to engage effectively with stakeholders across the business This is a great opportunity for someone looking to build a career in GRC, gaining exposure to risk, audit, and compliance within a growing organisation that is investing in its security and governance capability. Apply today with your most up-to-date CV! BH35513
Jun 12, 2026
Full time
GRC Analyst Risk, Audit & Compliance Liverpool 40k - 50k + Benefits/Progression Zachary Daniels are delighted to be partnering with a well-established UK business during a key phase of growth and investment, to recruit a GRC Analyst. This is a role centred around governance, risk management, and compliance, working closely with stakeholders across the business to strengthen frameworks, ensure controls are effective, and support ongoing audit and regulatory requirements. You'll play a key part in embedding a mature security and compliance culture while supporting wider technology and business transformation initiatives. Benefits You'll Enjoy: Competitive salary up to 50,000 (DOE) Generous annual leave entitlement, rising with service Enhanced maternity, paternity, and parental leave Life assurance Regular social events Role Responsibilities: Conduct and support security and operational risk assessments, ensuring mitigation plans are defined and tracked Assist in the development and maintenance of policies, standards, and control frameworks Support internal and external audits, including ISO 27001 and related compliance frameworks Manage and contribute to third-party and supplier risk assessments Monitor and report on risk posture, control effectiveness, and compliance metrics Identify gaps in controls and processes, driving continuous improvement across governance frameworks Work with technical teams to ensure security and compliance requirements are embedded into systems and projects Contribute to incident reviews and post-incident analysis, ensuring improvements are implemented About You: 2+ years' experience in a GRC, risk, audit, or compliance-focused role Strong understanding of risk management methodologies and control environments Experience supporting or participating in audits (e.g. ISO 27001, GDPR, NIST or similar) Exposure to third-party risk management and supplier assurance Understanding of technical security concepts, with the ability to assess and challenge controls Detail-oriented, structured, and comfortable working within governance frameworks Strong communication skills, able to engage effectively with stakeholders across the business This is a great opportunity for someone looking to build a career in GRC, gaining exposure to risk, audit, and compliance within a growing organisation that is investing in its security and governance capability. Apply today with your most up-to-date CV! BH35513
Graduate Support Analyst - Southampton/Hybrid - 24-27.5K We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers. This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration. Key Responsibilities: Provide 1st-3rd line technical support Troubleshoot and resolve customer issues Support software testing and deployments Maintain system documentation and knowledge base articles Assist with project and implementation activities Skills & Experience: Degree in a technical subject (2:1 or above preferred) Strong analytical and communication skills Good knowledge of Microsoft Office Interest in IT infrastructure, databases, and software support Desirable: SQL Server / SQL queries Windows Server & Active Directory Networking, VPN, IIS, or Citrix exposure Support desk or customer service experience The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Jun 12, 2026
Full time
Graduate Support Analyst - Southampton/Hybrid - 24-27.5K We are recruiting for a Graduate Support Analyst to join a growing technology business delivering specialist software solutions to external customers. This is an excellent opportunity for a graduate in Computing, Maths, Physics, Engineering, or a related subject to develop a career in IT support and systems administration. Key Responsibilities: Provide 1st-3rd line technical support Troubleshoot and resolve customer issues Support software testing and deployments Maintain system documentation and knowledge base articles Assist with project and implementation activities Skills & Experience: Degree in a technical subject (2:1 or above preferred) Strong analytical and communication skills Good knowledge of Microsoft Office Interest in IT infrastructure, databases, and software support Desirable: SQL Server / SQL queries Windows Server & Active Directory Networking, VPN, IIS, or Citrix exposure Support desk or customer service experience The role offers excellent training, career progression, hybrid working opportunities, and exposure to a wide range of technologies. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate 1 to The Born Free Foundation. We are a Climate Action Workforce in partnership with Ecologi. If this role isn't right for you, explore our referral reward program with payouts at interview and placement milestones. Visit our website for details. Deerfoot Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Join Our Investment Banking Client as a Data Governance SME! Location : Bishopsgate, City of London Contract Type: Temporary Rate : 450- 800 Umbrella (depends on role level and experience) Are you passionate about data governance and financial crime and looking to make a real impact in the Financial Services sector? If so, we have an exciting opportunity for you! We are on the lookout for a dynamic and enthusiastic Data Governance Subject Matter Expert with specialist Financial Crime knowledge (SME) to join our team in the heart of London. Your Role: The Data Governance FINCRIME Analyst role will be instrumental in the delivery of appropriate Data Governance surrounding the Financial Crime - Anti Money Laundering / Combating the Financing of Terrorism (AML/CFT) and the Fraud process. The ideal candidate will have knowledge of the many facets of Data Governance pertaining to data management, data quality, data analytics, and data visualisation. The role will require working with stakeholders across all functions to ensure fit-for-purpose data, as we look to leverage best practice across the industry. The role also requires an ability to educate and convince stakeholders at all levels on the essential nature of this role, and the importance of Data Governance. Key Responsibilities: Accountable for the continued implementation of the data governance strategy and policy across Fraud and Transaction Monitoring business processes Solid knowledge and expertise in the use of data governance, data quality, metadata, profiling, analysis, and data management tools. Drive the data definition, governance, and lineage aspects 'end to end' for prioritised Use Cases Responsible for monitoring changes to business data requirements and ensuring that change and release management activities are executed for the data domains Contributes to the firm's objective of meeting industry regulatory expectations with respect to the data governance program as well as establishing processes that generate accurate, complete, timely and reliable data Work with stakeholders across the Division on the development and implementation of data standards and adoption requirements for EMEA Data Participates in the various data governance and program forums to advance the robustness of the Bank-wide data governance framework Who we are looking for: Solid knowledge and expertise in Financial Crime, specifically the Fraud and Transaction Monitoring framework, including its regulatory requirements, controls, and operational processes. Working knowledge and understanding of data governance, data quality, metadata, profiling, analysis, and data management tools. Analytically minded with experience in problem solving and being able to communicate workable solutions. Ability to think in an enterprise-wide manner, rather than a siloed or business unit focused fashion. Confident stakeholder engagement skills to communicate and achieve buy-in from stakeholders across EMEA. An understanding of Physical, Logical, and Business data Models. Join Us! If you're ready to take on a new challenge and make your mark in data governance, we want to hear from you! Send your CV outlining your experience and why you're the perfect fit for this role. Apply now and be part of our exciting journey! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 12, 2026
Contractor
Join Our Investment Banking Client as a Data Governance SME! Location : Bishopsgate, City of London Contract Type: Temporary Rate : 450- 800 Umbrella (depends on role level and experience) Are you passionate about data governance and financial crime and looking to make a real impact in the Financial Services sector? If so, we have an exciting opportunity for you! We are on the lookout for a dynamic and enthusiastic Data Governance Subject Matter Expert with specialist Financial Crime knowledge (SME) to join our team in the heart of London. Your Role: The Data Governance FINCRIME Analyst role will be instrumental in the delivery of appropriate Data Governance surrounding the Financial Crime - Anti Money Laundering / Combating the Financing of Terrorism (AML/CFT) and the Fraud process. The ideal candidate will have knowledge of the many facets of Data Governance pertaining to data management, data quality, data analytics, and data visualisation. The role will require working with stakeholders across all functions to ensure fit-for-purpose data, as we look to leverage best practice across the industry. The role also requires an ability to educate and convince stakeholders at all levels on the essential nature of this role, and the importance of Data Governance. Key Responsibilities: Accountable for the continued implementation of the data governance strategy and policy across Fraud and Transaction Monitoring business processes Solid knowledge and expertise in the use of data governance, data quality, metadata, profiling, analysis, and data management tools. Drive the data definition, governance, and lineage aspects 'end to end' for prioritised Use Cases Responsible for monitoring changes to business data requirements and ensuring that change and release management activities are executed for the data domains Contributes to the firm's objective of meeting industry regulatory expectations with respect to the data governance program as well as establishing processes that generate accurate, complete, timely and reliable data Work with stakeholders across the Division on the development and implementation of data standards and adoption requirements for EMEA Data Participates in the various data governance and program forums to advance the robustness of the Bank-wide data governance framework Who we are looking for: Solid knowledge and expertise in Financial Crime, specifically the Fraud and Transaction Monitoring framework, including its regulatory requirements, controls, and operational processes. Working knowledge and understanding of data governance, data quality, metadata, profiling, analysis, and data management tools. Analytically minded with experience in problem solving and being able to communicate workable solutions. Ability to think in an enterprise-wide manner, rather than a siloed or business unit focused fashion. Confident stakeholder engagement skills to communicate and achieve buy-in from stakeholders across EMEA. An understanding of Physical, Logical, and Business data Models. Join Us! If you're ready to take on a new challenge and make your mark in data governance, we want to hear from you! Send your CV outlining your experience and why you're the perfect fit for this role. Apply now and be part of our exciting journey! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Technical Project Manager - Market Risk Technology and Python Hybrid, Bromley - 3 days per week Permanent 70K - 100K depending on experience A leading financial services organisation is seeking an experienced Technical Project / Programme Manager to support the delivery of a strategic Risk Technology platform within a Global Markets environment. This role will suit someone who can operate across Business, Risk, and Technology teams, acting as a hybrid PM / BA while driving delivery across complex, data-intensive programmes. Key responsibilities include managing end-to-end delivery of market risk and data platforms, facilitating stakeholder engagement across Front Office, Risk, Quant and Technology teams, and helping shape solutions involving large-scale data generation, governance, controls, reconciliation, and workflow optimisation. The successful candidate will have strong experience within Investment Banking or Global Markets environments and a solid understanding of Market Risk concepts including VaR methodologies, stress testing, sensitivities, PnL explain, and regulatory risk frameworks. Proven background delivering complex Risk or Front Office Technology platforms Strong Technical Project / Programme Management experience within Investment Banking or Global Markets Experience operating as a hybrid PM / Business Analyst / Delivery Lead Strong understanding of Market Risk, VaR, stress testing, and risk analytics Experience delivering data-heavy platforms involving governance, lineage, controls, and reconciliations Ability to manage complex stakeholder environments across Risk, Quants, Trading, Data and Technology teams Strong understanding of user workflows, process optimisation, and issue resolution within Risk platforms Experience delivering within Agile environments including RAID management, governance, dependencies, and steering committees Intermediate Python skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
Jun 12, 2026
Full time
Technical Project Manager - Market Risk Technology and Python Hybrid, Bromley - 3 days per week Permanent 70K - 100K depending on experience A leading financial services organisation is seeking an experienced Technical Project / Programme Manager to support the delivery of a strategic Risk Technology platform within a Global Markets environment. This role will suit someone who can operate across Business, Risk, and Technology teams, acting as a hybrid PM / BA while driving delivery across complex, data-intensive programmes. Key responsibilities include managing end-to-end delivery of market risk and data platforms, facilitating stakeholder engagement across Front Office, Risk, Quant and Technology teams, and helping shape solutions involving large-scale data generation, governance, controls, reconciliation, and workflow optimisation. The successful candidate will have strong experience within Investment Banking or Global Markets environments and a solid understanding of Market Risk concepts including VaR methodologies, stress testing, sensitivities, PnL explain, and regulatory risk frameworks. Proven background delivering complex Risk or Front Office Technology platforms Strong Technical Project / Programme Management experience within Investment Banking or Global Markets Experience operating as a hybrid PM / Business Analyst / Delivery Lead Strong understanding of Market Risk, VaR, stress testing, and risk analytics Experience delivering data-heavy platforms involving governance, lineage, controls, and reconciliations Ability to manage complex stakeholder environments across Risk, Quants, Trading, Data and Technology teams Strong understanding of user workflows, process optimisation, and issue resolution within Risk platforms Experience delivering within Agile environments including RAID management, governance, dependencies, and steering committees Intermediate Python skills Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim / contract / temporary positions. CBSbutler is an Equal Opportunities employer and we encourage applicants from all backgrounds.
IT Security Analyst - 40,000/ 45,000 per annum - Brandesburton (Hybrid) Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. This is an excellent opportunity for someone with a passion for cybersecurity who is looking to play a key role in strengthening and developing an organisation's overall security posture and cyber resilience strategy. Working closely with the Infrastructure & Security Manager, you will be responsible for monitoring, detecting, investigating, and responding to security threats across the organisation's infrastructure and systems. You will also support vulnerability management, compliance initiatives, and wider security improvement projects across the business. This role would suit someone with 2-4 years' experience in a cybersecurity, SOC, or infrastructure security-focused position who enjoys working across a broad technology estate and keeping up to date with emerging threats and security technologies. Key Responsibilities: Monitor and develop SIEM and threat detection platforms Investigate and respond to security incidents and alerts Support vulnerability scanning, remediation, and reporting activities Assist with development of security policies, procedures, and controls Work alongside Infrastructure and Technical Services teams to improve security across the estate Support compliance activities aligned to ISO27001, GDPR, and NIST frameworks Conduct security awareness initiatives including phishing simulations and end-user training Maintain and improve endpoint protection, IDS/IPS, EDR, XDR, and MDR solutions Assist with backup, disaster recovery, and digital asset protection strategies Stay up to date with emerging cyber threats and recommend improvements where appropriate Key Skills & Experience: 2-4 years' experience within a cybersecurity or infrastructure security role Experience working with SIEM tools and vulnerability management platforms Strong understanding of EDR, XDR, MDR, IDS/IPS technologies Good knowledge of Microsoft security technologies and infrastructure environments Understanding of ISO27001, NIST, GDPR, and security best practices Experience investigating security incidents and producing clear documentation Full UK driving licence Desirable: CompTIA Security+ CISSP Associate Microsoft certifications Experience with Azure environments Scripting or automation knowledge Experience working with ERP systems This is a fantastic opportunity to join a business investing heavily in cybersecurity, where you will have the chance to influence security best practices, work with modern technologies, and continue developing your technical skillset within a collaborative environment. The Package: If successful our client is offering a salary of between 40,000/ 45,000 per annum, favorable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. This a hybrid working role 3 days on site and 2 days working from home. How to Apply: If you are interested in hearing more about this IT security analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Jun 12, 2026
Full time
IT Security Analyst - 40,000/ 45,000 per annum - Brandesburton (Hybrid) Principal IT are proud to be supporting a leading provider of modular buildings for various sectors, such as education, healthcare, defence, and justice. This is an excellent opportunity for someone with a passion for cybersecurity who is looking to play a key role in strengthening and developing an organisation's overall security posture and cyber resilience strategy. Working closely with the Infrastructure & Security Manager, you will be responsible for monitoring, detecting, investigating, and responding to security threats across the organisation's infrastructure and systems. You will also support vulnerability management, compliance initiatives, and wider security improvement projects across the business. This role would suit someone with 2-4 years' experience in a cybersecurity, SOC, or infrastructure security-focused position who enjoys working across a broad technology estate and keeping up to date with emerging threats and security technologies. Key Responsibilities: Monitor and develop SIEM and threat detection platforms Investigate and respond to security incidents and alerts Support vulnerability scanning, remediation, and reporting activities Assist with development of security policies, procedures, and controls Work alongside Infrastructure and Technical Services teams to improve security across the estate Support compliance activities aligned to ISO27001, GDPR, and NIST frameworks Conduct security awareness initiatives including phishing simulations and end-user training Maintain and improve endpoint protection, IDS/IPS, EDR, XDR, and MDR solutions Assist with backup, disaster recovery, and digital asset protection strategies Stay up to date with emerging cyber threats and recommend improvements where appropriate Key Skills & Experience: 2-4 years' experience within a cybersecurity or infrastructure security role Experience working with SIEM tools and vulnerability management platforms Strong understanding of EDR, XDR, MDR, IDS/IPS technologies Good knowledge of Microsoft security technologies and infrastructure environments Understanding of ISO27001, NIST, GDPR, and security best practices Experience investigating security incidents and producing clear documentation Full UK driving licence Desirable: CompTIA Security+ CISSP Associate Microsoft certifications Experience with Azure environments Scripting or automation knowledge Experience working with ERP systems This is a fantastic opportunity to join a business investing heavily in cybersecurity, where you will have the chance to influence security best practices, work with modern technologies, and continue developing your technical skillset within a collaborative environment. The Package: If successful our client is offering a salary of between 40,000/ 45,000 per annum, favorable holiday allowance, company contributed pension scheme and opportunities for professional development including training and advancement. This a hybrid working role 3 days on site and 2 days working from home. How to Apply: If you are interested in hearing more about this IT security analyst vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH
Job tittle : Business Analyst (Analytics) - Transaction Banking Location: London (2-3 days onsite per week) Contract: Until 31/03/2027 Engagement: Inside IR35 Working Pattern: Full-time Rate: Highly Competitive We are currently seeking an experienced Business Analyst (Analytics) to join a major Transaction Banking transformation programme within a leading global investment bank. This is an exciting opportunity to play a key role in establishing and shaping a new Management Information (MI) and Analytics workstream within the EMEA Data Office. The successful candidate will work at the intersection of business, data, and technology, helping drive enterprise-wide data-led transformation initiatives. The ideal candidate will combine strong Business Analysis expertise with hands-on analytics and data experience, alongside a solid understanding of Transaction Banking within financial services. Required Experience & Skills Strong experience working as a strong Business Analyst experience in financial services is essential Essential experience within Transaction Banking Strong understanding of data, data models is essential Experience working between business stakeholders and technical delivery teams Excellent requirements elicitation, documentation, and stakeholder management skills Experience working within Agile and/or Waterfall delivery environments Strong analytical and problem-solving capabilities Experience supporting testing and validation of reports, dashboards, and analytics solutions Familiarity with Jira and SDLC processes Basic SQL knowledge for data discovery and analysis Excellent communication skills with the ability to engage both technical and non-technical stakeholders Key Responsibilities Lead discovery sessions, requirements gathering workshops, and stakeholder interviews across business and technology teams Elicit, analyse, document, and manage functional and non-functional requirements, user stories, and acceptance criteria Work closely with technical delivery teams to support the design and delivery of reporting and analytics solutions Collaborate with stakeholders across multiple business functions to identify high-value analytics and MI use cases Support testing activities including UAT and validation of dashboards, reports, and analytics products Maintain requirements traceability and ensure delivered solutions align with business objectives Manage and prioritise demand pipelines and analytics backlogs Support rollout, adoption, and user enablement activities including training and documentation Build strong relationships across business, data, and technology teams within the wider EMEA Data Office and IT organisation About the Role This is a greenfield opportunity within a rapidly growing Data Analytics function, offering the chance to shape how analytics and MI capabilities are delivered across the bank. You will work in a highly collaborative environment with exposure to senior stakeholders and large-scale transformation initiatives. If you are an experienced Analytics Business Analyst with strong Transaction Banking knowledge and a passion for data-driven transformation, we would love to hear from you. Apply Now! Send your CV and a brief cover letter outlining your relevant experience to email address . We can't wait to meet you and explore how you can be a part of our exciting journey! Join us at the forefront of financial innovation-your future awaits! Pontoon is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Jun 12, 2026
Contractor
Job tittle : Business Analyst (Analytics) - Transaction Banking Location: London (2-3 days onsite per week) Contract: Until 31/03/2027 Engagement: Inside IR35 Working Pattern: Full-time Rate: Highly Competitive We are currently seeking an experienced Business Analyst (Analytics) to join a major Transaction Banking transformation programme within a leading global investment bank. This is an exciting opportunity to play a key role in establishing and shaping a new Management Information (MI) and Analytics workstream within the EMEA Data Office. The successful candidate will work at the intersection of business, data, and technology, helping drive enterprise-wide data-led transformation initiatives. The ideal candidate will combine strong Business Analysis expertise with hands-on analytics and data experience, alongside a solid understanding of Transaction Banking within financial services. Required Experience & Skills Strong experience working as a strong Business Analyst experience in financial services is essential Essential experience within Transaction Banking Strong understanding of data, data models is essential Experience working between business stakeholders and technical delivery teams Excellent requirements elicitation, documentation, and stakeholder management skills Experience working within Agile and/or Waterfall delivery environments Strong analytical and problem-solving capabilities Experience supporting testing and validation of reports, dashboards, and analytics solutions Familiarity with Jira and SDLC processes Basic SQL knowledge for data discovery and analysis Excellent communication skills with the ability to engage both technical and non-technical stakeholders Key Responsibilities Lead discovery sessions, requirements gathering workshops, and stakeholder interviews across business and technology teams Elicit, analyse, document, and manage functional and non-functional requirements, user stories, and acceptance criteria Work closely with technical delivery teams to support the design and delivery of reporting and analytics solutions Collaborate with stakeholders across multiple business functions to identify high-value analytics and MI use cases Support testing activities including UAT and validation of dashboards, reports, and analytics products Maintain requirements traceability and ensure delivered solutions align with business objectives Manage and prioritise demand pipelines and analytics backlogs Support rollout, adoption, and user enablement activities including training and documentation Build strong relationships across business, data, and technology teams within the wider EMEA Data Office and IT organisation About the Role This is a greenfield opportunity within a rapidly growing Data Analytics function, offering the chance to shape how analytics and MI capabilities are delivered across the bank. You will work in a highly collaborative environment with exposure to senior stakeholders and large-scale transformation initiatives. If you are an experienced Analytics Business Analyst with strong Transaction Banking knowledge and a passion for data-driven transformation, we would love to hear from you. Apply Now! Send your CV and a brief cover letter outlining your relevant experience to email address . We can't wait to meet you and explore how you can be a part of our exciting journey! Join us at the forefront of financial innovation-your future awaits! Pontoon is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Senior Business Intelligence Manager We are seeking an experienced and strategic Senior Business Intelligence Manager to lead our BI function and drive data-led decision making across the organisation. This is a leadership role suited to someone who combines strong technical expertise with the ability to manage and inspire high-performing data teams. You will be responsible for shaping the BI strategy, ensuring high-quality data governance, and delivering actionable insights that support business growth and operational excellence. Key Responsibilities Lead, mentor, and develop a team of BI developers and analysts Define and execute the Business Intelligence roadmap and data strategy Design and oversee scalable data models and reporting frameworks Deliver advanced dashboards and reports using Power BI Write and optimise complex SQL queries for analytics and reporting Ensure compliance with GDPR and best-practice data governance standards Oversee and support implementation of MDM (Master Data Management) tools Work closely with stakeholders across Finance, Operations, IT, and Commercial teams Collaborate on data integration initiatives, including exposure to SAP environments Ensure data quality, integrity, and consistency across systems Required Skills & Experience Proven experience in a Senior BI / BI Manager / Data Analytics leadership role Strong hands-on expertise in Power BI (data modelling, DAX, performance optimisation) Advanced SQL skills Demonstrated experience leading and developing technical teams Strong understanding of GDPR and data governance frameworks Experience with MDM tools and data management best practices Exposure to SAP data structures and integration Excellent data modelling skills (conceptual, logical, physical modelling) Strong stakeholder management and communication skills
Jun 12, 2026
Full time
Senior Business Intelligence Manager We are seeking an experienced and strategic Senior Business Intelligence Manager to lead our BI function and drive data-led decision making across the organisation. This is a leadership role suited to someone who combines strong technical expertise with the ability to manage and inspire high-performing data teams. You will be responsible for shaping the BI strategy, ensuring high-quality data governance, and delivering actionable insights that support business growth and operational excellence. Key Responsibilities Lead, mentor, and develop a team of BI developers and analysts Define and execute the Business Intelligence roadmap and data strategy Design and oversee scalable data models and reporting frameworks Deliver advanced dashboards and reports using Power BI Write and optimise complex SQL queries for analytics and reporting Ensure compliance with GDPR and best-practice data governance standards Oversee and support implementation of MDM (Master Data Management) tools Work closely with stakeholders across Finance, Operations, IT, and Commercial teams Collaborate on data integration initiatives, including exposure to SAP environments Ensure data quality, integrity, and consistency across systems Required Skills & Experience Proven experience in a Senior BI / BI Manager / Data Analytics leadership role Strong hands-on expertise in Power BI (data modelling, DAX, performance optimisation) Advanced SQL skills Demonstrated experience leading and developing technical teams Strong understanding of GDPR and data governance frameworks Experience with MDM tools and data management best practices Exposure to SAP data structures and integration Excellent data modelling skills (conceptual, logical, physical modelling) Strong stakeholder management and communication skills
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Jun 12, 2026
Full time
IT Support Analysts x 2 - Windows 11, Office 365, Active Directory - Wakefield, West Yorkshire - to 32,000 (DOE), great benefits including share ownership Specialist client requires IT Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile / fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where its an employee owned company so the options to be part of this company is superb This role is commutable from West Yorkshire, South Yorkshire, Wakefield, Barnsley, Huddersfield, Bradford, Sheffield, Leeds Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Governance Analyst Offshore Wind Industry Location: Copenhagen HQ, Norwich, Vejle Salary : Competitive Vacancy Type: Permanent, Full Time Are you passionate about IT governance, cyber security, risk management, and building structured, compliant processes that strengthen organizational resilience? Do you want to work in the offshore wind industry where your skills and expertise will help secure a sustainable future based on renewable energy? Then keep reading Cadeler is looking for a IT Governance Analyst with your skills and interests! Cadeler is a global partner in the offshore wind industry, specializing in wind farm construction and maintenance. We are part of an industry that is now, more than ever, both relevant and play a critical role in the energy transition with a strong long-term outlook. As our industry continues to develop, so do we! What will you do? As our new IT Governance Analyst, you will support and strengthen our IT governance, cyber security, and risk management framework. You will help structure and maintain IT risk and control processes, support audits and reporting activities, and contribute to improving how compliance and security information is managed across the organization. Your main tasks include: Supporting and maturing the IT governance and cyber security processes aligned with NIS2 requirements Maintaining and structuring the IT Risk & Control Matrix (RCM) and IT risk register Supporting IT risk assessments and Business Impact Analysis (BIA) activities Ensuring risks, controls, and documentation are maintained in a clear and audit-ready manner Collaborating with IT suppliers on security-related matters and client security assessments Contributing to reporting on IT risk, governance, and cyber security posture Identifying opportunities to simplify, standardize, and automate governance and compliance processes Supporting continuous improvement of IT risk and compliance frameworks across the organization To succeed in this role Being part of the Cadeler community means you will have a natural interest and care for the environment and our shared mission to speed up the green energy transition. Your environmental considerations and the safety of our people and the planet will be a key priority in your daily work. We are looking for a structured and solution-oriented profile, who is curious, detail-oriented, and motivated to support and improve IT governance and cyber security processes across the organization. We think you will be a good match if you: Hold a relevant educational background within IT, Information Security, Governance, Risk Management, or similar Have around 1 3 years of experience within cyber security, IT risk, compliance, or governance-related areas Have knowledge of security frameworks and regulations such as ISO 27001, NIST, CIS18 Controls, NIS2, GDPR, or similar Are comfortable working with Microsoft tools such as M365, SharePoint, Power BI, Purview, and Azure environments Have an interest in process improvement, data structuring, and automation Communicate clearly and professionally in English, both written and spoken It is considered an advantage if you have experience with supplier risk assessments, automation tools such as Power Automate, or knowledge of maritime and OT environments. Come work with us! By becoming a Cadeler employee, you will be part of a rapidly growing company with a diverse and energetic team. We offer an exciting position focused on delivering excellence in the face of interesting new challenges, within a positive and rewarding work environment in an international company with great development possibilities. Cadeler is headquartered in Copenhagen, but we also have offices in Vejle, UK, US, and Taiwan, as well as colleagues working offshore aboard our fleet of Wind Farm Installation Vessels (WFIV). To Apply If you feel you are a suitable candidate and would like to work for Cadeler, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
IT Governance Analyst Offshore Wind Industry Location: Copenhagen HQ, Norwich, Vejle Salary : Competitive Vacancy Type: Permanent, Full Time Are you passionate about IT governance, cyber security, risk management, and building structured, compliant processes that strengthen organizational resilience? Do you want to work in the offshore wind industry where your skills and expertise will help secure a sustainable future based on renewable energy? Then keep reading Cadeler is looking for a IT Governance Analyst with your skills and interests! Cadeler is a global partner in the offshore wind industry, specializing in wind farm construction and maintenance. We are part of an industry that is now, more than ever, both relevant and play a critical role in the energy transition with a strong long-term outlook. As our industry continues to develop, so do we! What will you do? As our new IT Governance Analyst, you will support and strengthen our IT governance, cyber security, and risk management framework. You will help structure and maintain IT risk and control processes, support audits and reporting activities, and contribute to improving how compliance and security information is managed across the organization. Your main tasks include: Supporting and maturing the IT governance and cyber security processes aligned with NIS2 requirements Maintaining and structuring the IT Risk & Control Matrix (RCM) and IT risk register Supporting IT risk assessments and Business Impact Analysis (BIA) activities Ensuring risks, controls, and documentation are maintained in a clear and audit-ready manner Collaborating with IT suppliers on security-related matters and client security assessments Contributing to reporting on IT risk, governance, and cyber security posture Identifying opportunities to simplify, standardize, and automate governance and compliance processes Supporting continuous improvement of IT risk and compliance frameworks across the organization To succeed in this role Being part of the Cadeler community means you will have a natural interest and care for the environment and our shared mission to speed up the green energy transition. Your environmental considerations and the safety of our people and the planet will be a key priority in your daily work. We are looking for a structured and solution-oriented profile, who is curious, detail-oriented, and motivated to support and improve IT governance and cyber security processes across the organization. We think you will be a good match if you: Hold a relevant educational background within IT, Information Security, Governance, Risk Management, or similar Have around 1 3 years of experience within cyber security, IT risk, compliance, or governance-related areas Have knowledge of security frameworks and regulations such as ISO 27001, NIST, CIS18 Controls, NIS2, GDPR, or similar Are comfortable working with Microsoft tools such as M365, SharePoint, Power BI, Purview, and Azure environments Have an interest in process improvement, data structuring, and automation Communicate clearly and professionally in English, both written and spoken It is considered an advantage if you have experience with supplier risk assessments, automation tools such as Power Automate, or knowledge of maritime and OT environments. Come work with us! By becoming a Cadeler employee, you will be part of a rapidly growing company with a diverse and energetic team. We offer an exciting position focused on delivering excellence in the face of interesting new challenges, within a positive and rewarding work environment in an international company with great development possibilities. Cadeler is headquartered in Copenhagen, but we also have offices in Vejle, UK, US, and Taiwan, as well as colleagues working offshore aboard our fleet of Wind Farm Installation Vessels (WFIV). To Apply If you feel you are a suitable candidate and would like to work for Cadeler, please click apply to be redirected to their website to complete your application.
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Jun 12, 2026
Full time
Are you an experienced IT Change or Technology Delivery leader who thrives in fast-paced environments and enjoys building structure, improving delivery capability, and leading from the front? We're supporting a growing business in the search for a Head of IT Change Delivery to play a pivotal role within their technology leadership team. This is a high-impact role, ideal for someone who combines strong programme delivery experience with the leadership capability to develop teams, improve governance, and act as a trusted partner to both IT and the wider business. You'll work closely with the IT Director as their right hand person, helping drive and mature the organisation's IT change capability across a broad portfolio of transformation and business-critical technology initiatives. The Role You'll take ownership of the end-to-end IT change delivery life cycle across multiple concurrent projects and programmes, ensuring delivery is structured, prioritised and aligned to wider business objectives. Alongside leading a small team of Project Managers, Business Analysts, and delivery-focused technical resources, you'll also remain hands-on in the delivery of larger and more complex initiatives. The environment is collaborative, commercially focused, and moving through significant technology and operational change. Current Projects & Technology Landscape The business has a strong pipeline of upcoming initiatives, including: Salesforce enhancement programmes IFS optimisation and improvement projects Longer term CRM and ERP transformation activity IoT related projects linked to new smart product initiatives Ongoing technology stack modernisation Process improvement and delivery maturity initiatives Key Responsibilities Lead and evolve the IT Change and Delivery function Drive governance, prioritisation, and delivery best practice Lead complex cross-functional programmes and projects Manage and mentor a delivery team Build strong relationships with stakeholders across the wider business Balance strategic planning with hands-on delivery involvement Ensure delivery risks, dependencies and resource demands are effectively managed Support both Agile and Waterfall delivery approaches where appropriate Experience Required: You'll be a pragmatic and commercially aware technology delivery leader with the ability to operate comfortably across both strategy and execution. You'll likely bring: Experience leading IT change, transformation or project delivery functions Strong stakeholder engagement and business partnering skills Experience managing teams within technology delivery environments A hands-on approach with the ability to lead major programmes directly Strong governance, planning and prioritisation capability Experience working within fast-paced operational businesses Advantageous Exposure to technologies/environments such as: Salesforce IFS Dot Digital Five9 What's On Offer High-profile role working closely with senior leadership Opportunity to shape and mature an evolving IT Change function Broad transformation exposure across strategic initiatives Hybrid working environment Competitive salary and benefits package If you're looking for a role where you can genuinely influence delivery capability, drive meaningful change, and operate as a key technology leader within the business, we'd be keen to speak with you. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Customer Service Advisor Location: Wellingborough Salary : £26,234 per annum Vacancy Type: Permanent, Full Time Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office What we offer Wellingborough, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.
Jun 12, 2026
Full time
Customer Service Advisor Location: Wellingborough Salary : £26,234 per annum Vacancy Type: Permanent, Full Time Vizion Network is a forward-thinking organisation dedicated to fostering a positive and inclusive workplace culture. Located in Hull and Wellingborough, we pride ourselves on our commitment to employee development, wellbeing, and innovation. Our mission is to attract, develop, and retain exceptional talent by fostering a diverse, inclusive, and respectful workplace where every employee feels valued, respected, and empowered. We champion equity, recognising that our strength lies in the unique backgrounds, perspectives, and talents of our people. Through transparent practices, continuous development, and meaningful engagement, we strive to create an environment where all employees can thrive and contribute to our shared success. To provide professional administrative support within the Claims Team and to company Management / Directors. As a Customer Service Advisor, you will deliver the highest possible standards of customer service, be able to follow individual brand requirements and directives, ensuring that service level agreements and performance targets, both on an individual and team basis are maintained. The Customer Service Advisor is responsible for deployment, management and progression of motor claims relating to vehicle accidental damage, from initial contact, to repair handover and aftercare as required, keeping in close contact with the Bodyshop/Insurer and Customer throughout the repair process to ensure all SLA's are maintained and adhered to. Role Profile Ensure that you are kept fully up to date with SLA's Ensure that you are aware and understand the KPI's the repairers are to adhere as a Vizion Member Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within SLA To ensure hire sheets are recorded and updated correctly to ensure costs to the business and clients are kept to a minimum by constant management of hire periods Provide investigative feedback on any queries to the company and their clients where necessary To progress customer claims within the company's management system ensuring they are actioned within internally agreed SLA's Ensure daily tasks are managed within agreed SLAs Management of day to day body shop performance of KPIs, breaches, and cancellations To be responsible for building relationships within the repair network to ensure the smooth transition of customer repairs from start to finish Act as a first level point of contact for repair network members, clients, customers and team members and provide progress updates as required To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner Monitor personal and general inboxes and action emails within a timely manner To record all client issues and feed back to your Line Manager, Network Performance Analyst and the Management Team where necessary Assist with any reporting requested for analysis and management of the department/region/client Liaise with designated Network Performance Analyst and any other departments to seek assistance and resolution where required Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager Assist with other Advisor's caseload as and when requested to ensure full service provision Ensure that claims data is maintained and kept fully updated with information from all sources in a timely manner To ensure you provide accurate and detailed recording of all information utilising our management systems so as to provide comprehensive audit trails Promote data security in and outside of the business at all times, strict adherence to DPA and information security standards Adhere to stated Company Policies and Procedures and carry out all duties in a way which is consistent with our clients' values The completion of duties as required from time to time by the Management Team Manage complaints in line with policy ensuring full and in-depth information is captured and logged to enable full reporting on Expressions of Dissatisfaction Ensure that you process and resolve expressions of dissatisfaction within FCA Guidelines and internal/external SLA's To promote our business and that of our clients by providing exceptional and friendly service at all times Person Specification First class communication skills Accurate data input skills Ability to build and maintain relationships Ability to work to agreed deadlines, targets and objectives Able to work as part of a team as well as autonomously to a high level of accuracy Good planning and organisational skills Good problem-solving skills Good decision maker Commitment to providing a first-class service to customers and repairers Customer focused Good knowledge of Microsoft Office What we offer Wellingborough, site based 37.5 hours per week, Monday to Friday plus 1 in 6 Saturdays (8.30am - 12.30pm) Employee health and benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are a suitable candidate and would like to work for Vizion Network, please click apply to be redirected to their website to complete your application.
IT Project Manager - Energy Transformation Position Description CGI is delivering complex integration and digital transformation programmes that are shaping the future of the energy sector. As a Project Manager, you will play a central role in turning strategy into delivery, leading high-impact IT projects that span ERP, Operations and HSE systems, and Digital & Analytics. Working in a regulated, safety-critical environment, you will bring structure, pace and confidence to complex programmes, ensuring change is delivered safely, predictably and with clear business value. At CGI, you are trusted to take ownership of outcomes, encouraged to apply creative problem-solving to delivery challenges, and supported by a collaborative community of experts to help you succeed. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically three days per week) to support close collaboration with client and CGI teams. Your future duties and responsibilities In this role, you will lead the planning and delivery of complex IT integration and transformation projects for a major energy client. You will operate within a structured stage-gate governance framework, applying Agile techniques where they add value, and ensuring delivery aligns with both client standards and CGI best practice. Working closely with technical leads, business analysts, vendors and client stakeholders, you will take ownership of delivery outcomes, manage risks and dependencies, and ensure that new systems are transitioned smoothly into production and HSE-critical operations. Key responsibilities • Plan & Govern projects, owning schedules, budgets, RAID and reporting across multiple workstreams • Lead & Coordinate cross-functional delivery teams, managing scope, dependencies and hand-offs • Manage & Mitigate risks, issues and vendor dependencies in a multi-supplier environment • Engage & Influence business and IT stakeholders, supporting decision-making and alignment • Deliver & Transition change safely through cutover, go-live and hypercare • Improve & Embed delivery standards using CGI methods, metrics and lessons learned Required qualifications to be successful in this role To succeed, you will bring strong experience delivering medium-to-large IT projects, with the confidence to lead in complex, regulated environments. You will be comfortable taking ownership of delivery while working collaboratively to achieve shared outcomes. Essential qualifications • PRINCE2 Practitioner or PMP certification • Strong experience in project governance, stage-gate delivery and RAID management • Proven ability to manage budgets, schedules and multi-vendor delivery teams • Extensive successful experience in delivering IT integration or transformation projects • Ability to work on-site in Aberdeen approximately three days per week Desirable qualifications • Agile or Scrum certification • ITIL Foundation certification • Experience delivering ERP • Background in energy, utilities or other asset-intensive, safety-critical sectors Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.
Jun 12, 2026
Full time
IT Project Manager - Energy Transformation Position Description CGI is delivering complex integration and digital transformation programmes that are shaping the future of the energy sector. As a Project Manager, you will play a central role in turning strategy into delivery, leading high-impact IT projects that span ERP, Operations and HSE systems, and Digital & Analytics. Working in a regulated, safety-critical environment, you will bring structure, pace and confidence to complex programmes, ensuring change is delivered safely, predictably and with clear business value. At CGI, you are trusted to take ownership of outcomes, encouraged to apply creative problem-solving to delivery challenges, and supported by a collaborative community of experts to help you succeed. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK 'Best Employer' by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go. This role is based in Aberdeen, working in a hybrid model, with regular on-site presence (typically three days per week) to support close collaboration with client and CGI teams. Your future duties and responsibilities In this role, you will lead the planning and delivery of complex IT integration and transformation projects for a major energy client. You will operate within a structured stage-gate governance framework, applying Agile techniques where they add value, and ensuring delivery aligns with both client standards and CGI best practice. Working closely with technical leads, business analysts, vendors and client stakeholders, you will take ownership of delivery outcomes, manage risks and dependencies, and ensure that new systems are transitioned smoothly into production and HSE-critical operations. Key responsibilities • Plan & Govern projects, owning schedules, budgets, RAID and reporting across multiple workstreams • Lead & Coordinate cross-functional delivery teams, managing scope, dependencies and hand-offs • Manage & Mitigate risks, issues and vendor dependencies in a multi-supplier environment • Engage & Influence business and IT stakeholders, supporting decision-making and alignment • Deliver & Transition change safely through cutover, go-live and hypercare • Improve & Embed delivery standards using CGI methods, metrics and lessons learned Required qualifications to be successful in this role To succeed, you will bring strong experience delivering medium-to-large IT projects, with the confidence to lead in complex, regulated environments. You will be comfortable taking ownership of delivery while working collaboratively to achieve shared outcomes. Essential qualifications • PRINCE2 Practitioner or PMP certification • Strong experience in project governance, stage-gate delivery and RAID management • Proven ability to manage budgets, schedules and multi-vendor delivery teams • Extensive successful experience in delivering IT integration or transformation projects • Ability to work on-site in Aberdeen approximately three days per week Desirable qualifications • Agile or Scrum certification • ITIL Foundation certification • Experience delivering ERP • Background in energy, utilities or other asset-intensive, safety-critical sectors Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction. Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team-one of the largest IT and business consulting services firms in the world.