1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 125 to 150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: 1st and 2nd line support handling tickets and user requests Password resets, Outlook fixes and general desktop support Auditing and deploying desktops and laptops Hands-on hardware support including printers and peripherals Supporting wider IT infrastructure as required The Person: Previous experience in a 1st / 2nd Line Support role Strong hardware knowledge including laptop setup and printer fixes Comfortable working in a ticket-based support environment Reliable, practical and able to work onsite full time Good communication skills and a customer-focused approach Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jun 12, 2026
Contractor
1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 125 to 150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: 1st and 2nd line support handling tickets and user requests Password resets, Outlook fixes and general desktop support Auditing and deploying desktops and laptops Hands-on hardware support including printers and peripherals Supporting wider IT infrastructure as required The Person: Previous experience in a 1st / 2nd Line Support role Strong hardware knowledge including laptop setup and printer fixes Comfortable working in a ticket-based support environment Reliable, practical and able to work onsite full time Good communication skills and a customer-focused approach Reference Number: BBBH(phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
Jun 12, 2026
Full time
Junior Network Support Analyst - New Role 27,500 (rising to 30,000) plus excellent benefits. A leading organisation requires a Junior Network Support Analysts/Engineer to join its growing network support function. This is an excellent opportunity to join an organisation willing to invest in your growth and development! Suitable candidates will have the folloiwng: Experience in a 1st or 2nd Line support role providing support on networking issues. Excellent verbal and written communication skills coupled with exceptional attention to detail, and a commitment to customer service Any certifications (such as CompTIA Network+ or CCNA) would be advantageous as would an awareness of ITIL or ITIL foundation certificatiion. This is a dynamic, high-impact role focused on delivering exceptional quality. Your core mission is to manage technical faults from initial identification right through to resolution. Duties will include: Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point. Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer Communication Champion: Provide proactive, high-quality customer communication, ensuring transparency and satisfaction from the moment a fault is logged until it is happily closed. System Monitoring: Take ownership of our monitoring platforms, proactively identifying and resolving issues before they impact the customer. Exposure to/experience of the following would be highly advantageous: Data & Core Networking - Cisco, Meraki, Fortinet, Huawei, OneAccess Voice & Collaboration - Broadworks SIP Telephony, Polycom, Cisco WebEx, Teams WAN/Connectivity - Routing (BGP/MPLS), ADSL, FTTC, FTTP, SOGEA, Cellular Networking (Digi / Teltonika) Security & Access - Firewalls (Cisco/Fortinet/Meraki), VPN, 2FA solutions (Safenet / MobilePass / Fortinet Authenticator) Cloud Environment - Device / Environmental monitoring platforms, Data Centre environments Please send CV for full job description and an informal chat. Please note, this role is based in Harrogate and there is a requirement to visit site on a weekly basis.
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
Jun 12, 2026
Full time
1st Line Support Engineer - 25,000- 34,000 We're working with a growing IT services provider based in London who are looking to add a 1st Line Support Engineer to their service desk team. This is an excellent opportunity for someone early in their IT career to join a fast-paced environment with clear progression into 2nd line support. Responsibilities: Providing 1st line support via phone, email, and ticketing system Logging, managing, and resolving support tickets within agreed SLAs Supporting users with Microsoft 365, Active Directory, and desktop issues Escalating complex issues to 2nd/3rd line teams Building strong relationships with end users Tech environment: Microsoft 365 / Office 365 Active Directory (user management, password resets) Windows 10/11 Basic networking (VPNs, DNS, DHCP) What we're looking for: 6-18 months' experience in IT support or helpdesk Strong communication skills and customer focus Passion for IT and willingness to learn Package: 25,000- 34,000 Hybrid working (2-3 days remote) 25 days holiday + bank holidays Funded certifications (Microsoft, CompTIA) Clear progression to 2nd Line role If this role isn't quite right, but you're working in IT Support and open to new opportunities, feel free to apply or get in touch. INDAV
DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Jun 12, 2026
Full time
DB&T Technical Engineer Salary: Up to 30,000 plus other Veolia benefits Hours: 40 hours per week Location: Working in our Head office, Cannock, WS11 8JP When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: 25 days annual leave Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential Stream - Employee financial wellbeing support: early access to your earned pay, savings, budgeting, financial coaching & rewards. What you'll be doing: Contribute to the services of a nationwide network of Service Desk specialists and ensure the successful resolution and fulfilment of requests relevant to 1st and 2nd tier applications and hardware, audio-visual equipment, desktop operating systems, mobile devices and printers. Identify all and any impediments affecting the efficient delivery of applications and services and determine and execute appropriate measures for their mitigation and/or resolution. Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues. Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting. Provide desk-side and remote assistance, as relevant to the task. Share responsibility for the successful day-to-day operation of the Service Desk's 2nd tier operations and ensuring its services meet or exceed exacting standards for service support as defined by service agreements. Share responsibility for all activities relevant to 2nd line incident resolution, request fulfilment, field services, desk side support and end-user computing. What we're looking for: Essential A full driving licence. Knowledge of ITIL practices. Advanced Level Qualification. Experience providing Service Desk operations in a multi-site, nationwide service environment. Experience delivering quality services in compliance with service agreements and performance targets. Demonstrable understanding of ChromeOS & Windows 10 / 11 operating systems. Experience of ServiceNow or equivalent ticketing system. Demonstrable understanding of the ITIL Service Management framework and appreciation of the complimentary quality standard ISO/IEC 20000. Demonstrable experience of working in a SOX compliant and ISO/IEC 20000 accredited organisation or function. Excellent application and technical knowledge with a proven ability to learn new and complex software applications. Good interpersonal skills, able to communicate effectively with staff and management alike. Good understanding of customers' business operations and a detailed understanding of their key applications and services. Desirable ITIL Practitioner or Foundation certified. One or more professional qualifications from leading solution providers: Microsoft, Cisco, SDI, Google etc. (e.g., Microsoft MCSA, Cisco CCAA, Citrix CCENT, Symantec SCS, ServiceNow CSA). What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Jun 12, 2026
Full time
IT Infrastructure and Field Support Engineer We are looking for a skilled and motivated IT Infrastructure and Field Support Engineer to help deliver secure, reliable, and efficient technology services across the organisation. This is a varied and hands-on role, combining infrastructure support, field-based work, and involvement in technology projects that directly support services making a real difference to people s lives. Position: 6800 IT Infrastructure & Field Support Engineer Location: Remote Hours: Full time, 37.5 hours per week. Monday to Friday 9am to 5pm (flexible working available) Contract: Permanent Salary: £30,775.03 per annum Closing Date: 09/07/2026. We reserve the right to close this vacancy early, if enough suitable applications are received. The Role The IT Infrastructure & Field Support Engineer plays a key role in supporting, maintaining and improving the technology infrastructure to ensure secure, reliable and efficient services across the organisation. As an IT Infrastructure & Field Support Engineer to will be responsible for: providing technical support for systems and infrastructure contributing to the design and delivery of cost-effective solutions helping to maintain strong standards of security, resilience and service continuity You will work within an ITIL-aligned framework, collaborating closely with colleagues across Technology and with third-party suppliers to support service delivery, operational performance and the evolving needs of the charity. This role is remote (home based) but requires occasional travel across England and Wales, along with some out-of-hours work where necessary to support critical systems. About You You will need: Experience in a Service Desk or infrastructure support role Strong troubleshooting skills A structured, organised approach to managing workload Knowledge of Microsoft technologies Experience working in an ITIL environment and ideally exposure to networking and cloud infrastructure Strong communication skills and the ability to support a wide range of users and stakeholders You will be required to join the on-call rota following successful completion of their probation period. Appointment to this role is subject to successful Non-Police Personnel Vetting (NPPV) with Security Clearance (SC). Candidates must have been living and working in the UK for a minimum of 5 years to be eligible for this level of security vetting. In Return Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences. The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process. You may have experience in areas such as IT, Infrastructure, IT Infrastructure, Field Support, IT Engineer, Infrastructure Engineer, IT Infrastructure Engineer, Field Support Engineer, IT Support, Service Desk, IT Service Desk, 1st Line Support, 2nd Line Support, 3rd Line Support. Please note this role is being advertised by NFP People on behalf of our client.
Desktop Engineer / 1st & 2nd Line Support Engineer -Office based, Hattersley, Monday to Friday £30-35k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
Jun 12, 2026
Full time
Desktop Engineer / 1st & 2nd Line Support Engineer -Office based, Hattersley, Monday to Friday £30-35k We're looking for a 1st / 2nd Line Support Engineer to join a well-established IT function supporting a large, multi-site organisation with around 1,600 users. Based at head office, this is a hands-on role where you'll be central to keeping day-to-day operations running smoothly, providing responsive support across a broad user base. This 1st / 2nd Line Support Engineer role suits someone who enjoys variety, takes ownership of issues and wants exposure to a wide range of technologies. You'll be supporting hardware, software, Microsoft 365 and line of business systems, working in a structured environment with a strong focus on service delivery and user experience. The 1st / 2nd Line Support Engineer will manage tickets end-to-end, troubleshoot effectively and work closely with the wider IT team. It's a role where being organised, proactive and confident dealing with stakeholders is key. Key responsibilities: Provide day-to-day support as a 1st / 2nd Line Support Engineer across hardware and software Manage and prioritise tickets through the service management system Troubleshoot issues across Windows 11 and Microsoft 365 Support line of business applications Install, configure and maintain devices and user equipment Support Intune, Autopilot and modern workplace tools Assist with AV, meeting room tech and office systems Maintain documentation and update knowledge bases Support asset management and JML processes Work closely with internal teams to resolve issues efficiently What they're looking for: Experience as a 1st / 2nd Line Support Engineer or similar Strong desktop support across Windows and Microsoft 365 Exposure to Intune, Autopilot or PowerShell desirable Good understanding of IT systems and networking basics Strong communication skills and customer focus Organised, able to manage multiple priorities What's on offer: Competitive salary 25 days holiday + bank holidays (option to buy more) Pension and private medical options Additional benefits and discounts If you're a 1st / 2nd Line Support Engineer looking to step into a structured environment supporting a large user base, this is a solid opportunity to develop and take ownership.
IT Support Engineers (1st 2nd & 3rd Line) x 2 Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a 2 highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
Jun 12, 2026
Full time
IT Support Engineers (1st 2nd & 3rd Line) x 2 Southampton £26,000 - £40,000 Plus benefits Are you an experienced IT Support Engineer with experience in working within an MSP (Managed Service Provider) environment looking for a role where your expertise will make a meaningful impact? Do you thrive in a fast-paced, client-focused MSP environment, juggling projects, escalations, and mentoring with calm confidence? If so, you may be exactly who we're looking for. My Client is seeking a 2 highly capable, hands-on IT Support Engineer to join our dynamic service team. This role is central to delivering the excellent service we're known for-supporting diverse client environments, deploying cutting-edge solutions, and leading technical improvement. About the Role As a Support engineer, you'll own escalated incidents, deliver technical projects, and guide both clients and colleagues toward robust, modern solutions. This is a varied role covering a broad set of technologies across multiple industries, including legal, logistics, manufacturing and professional services. Key Responsibilities • Work actively on the helpdesk & (when needed) on client site • Problem Solve all IT hardware & software issues for external clients • Experience in Microsoft 365 / M365 • Windows 11, iOS & Android support • Configure and support Routers, firewalls, switches, access points • Adhere to SLAs, prioritise effectively, and communicate clearly with end-users and stakeholders About You You are a proactive problem solver with a passion for technology and a commitment to delivering real value to clients. You work well under pressure, balance BAU and project work effectively, and can explain complex topics in plain English. You'll ideally have: • 2+ years' IT Support / Helpdesk Support experience within an MSP environment • Proven expertise in M365 ecosystem • A full UK driving licence and willingness to travel occasionally to client sites What We Offer • Competitive salary • Ongoing training and certification support • Workplace pension scheme • A close-knit team with a strong culture of collaboration and excellence
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
Jun 11, 2026
Seasonal
Application Support Engineer ERP - SQL - WMS We're seeking an Application Support Engineer to join a growing IT team supporting a range of critical business applications across ERP, Ecommerce, Warehouse Management, Finance, and Reporting platforms. This is an excellent opportunity for someone with experience supporting business systems who is looking to develop their technical skills further while working on a variety of exciting projects and technologies. The Role As an Application Support Engineer, you will provide 1st and 2nd line support for business-critical systems, helping users resolve issues and ensuring systems operate effectively. You'll work closely with internal stakeholders, third-party vendors, and development teams to investigate problems, support system enhancements, and contribute to ongoing improvements. Key responsibilities include: Providing support for ERP, WMS, Ecommerce, Finance, and Reporting platforms. Troubleshooting business system and application issues. Supporting ecommerce stores and customer enquiries. Investigating and resolving data-related issues using SQL/TSQL. Raising and managing support tickets with third-party vendors. Performing QA testing for system updates and new developments. Documenting issues, resolutions, and support procedures. Assisting with IT and business systems projects. Supporting integrations and associated business systems. About You We're looking for a proactive and enthusiastic individual who enjoys solving problems and delivering excellent customer service. Essential Skills & Experience: Experience supporting business systems, ERP platforms, WMS systems, or ecommerce applications. Strong troubleshooting and analytical skills. Knowledge of databases and database relationships. Working knowledge of SQL/TSQL. Excellent communication and organisational skills. Ability to manage workload effectively and work independently when required. Desirable Experience: Magento or ecommerce platform support. SQL Server Administration. RESTful Web Services and cXML. Finance systems. Software testing and QA activities. Understanding of quote-to-invoice business processes. What's on Offer? Hybrid working environment. Exposure to a wide range of business-critical technologies. Opportunities to work on exciting IT and business systems projects. Ongoing learning and professional development. Collaborative and supportive team environment. If you're looking for a role where you can expand your technical expertise, contribute to business-critical systems, and develop your career within a dynamic IT team, we'd love to hear from you!
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
Jun 11, 2026
Seasonal
Workplace IT Engineer (2nd Line Support) West London Ongoing Temporary Contract ASAP Start 174 per day PAYE or 225 per day Umbrella Full time site based role with as this is supporting the wider members of the team with both hardware and software A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis. This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential. The Role You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite. Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools Deliver hands-on support across multiple council sites Install, configure, and decommission IT equipment, including cabling and network patching Support print services and liaise with third-party providers (e.g. Ricoh) Manage and prioritise escalations, including VIP support cases Work collaboratively with wider Digital Services teams on issue resolution and projects About You Proven experience in 2nd line IT support within a complex environment Strong troubleshooting skills, including backend analysis Experience supporting hardware, software, and network infrastructure Comfortable working across multiple sites and delivering in-person support Ability to manage priorities and communicate effectively with stakeholders Experience supporting VIP users and handling escalations Full UK driving licence required Additional Information Site-based role across borough locations Ongoing temporary assignment Subject to pre-employment vetting checks
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
Jun 11, 2026
Full time
IT Support Engineer York Up to 30,000 Education Sector Interface Recruitment is working with a growing managed services provider to recruit an IT Support Engineer to support a key education client in York. This is an excellent opportunity for an Education IT Technician, ICT Support Technician or IT Support Engineer looking to join a business that genuinely invests in its people and provides long-term career development. Working primarily within a school environment, you will provide day-to-day support whilst assisting with infrastructure improvements, cloud technologies and IT projects. The Role Provide first and second-line IT support Support Microsoft 365 environments Troubleshoot desktop, server and networking issues Support Azure and Intune technologies Assist with infrastructure and cloud projects Manage user accounts and permissions Support wireless and networking solutions Deliver excellent customer service Skills & Experience We would be keen to speak with candidates who have experience in: Education IT Support ICT Technician positions IT Support Engineering MSP environments 1st or 2nd Line Support Technical experience with the following would be beneficial: Microsoft 365 Active Directory Windows 10 & 11 Azure Intune Windows Server Networking Hyper-V What's on Offer? Salary up to 30,000 Fully funded vendor-accredited training Salary increases linked to certification achievements Structured development plan Increasing annual leave entitlement with service Additional holiday purchase scheme Company pension Friendly and supportive culture Genuine progression opportunities This is a fantastic opportunity to join a business known for investing in its employees and providing long-term career development.
NRL are currently recruiting Electricians in Royston. Start: ASAP Duration: 9 months (Feb 2027) Key Responsibilities: Industrial work, cable rack, cable tray, steel wire armoured cables, instrument cables, some hazardous area equipment. Requirements: Valid JIB card - essential Additional Information: 11 day fortnight 6.45am to 5.45pm Mon through to following Wed (10 days) & 6.45am to 1.15pm 2nd Thur (travel home day) JIB Paye rates + 2.37 per hour bonus Entitled to travel & return fare (as per JIB). Lodge paid Pay: PAYE Graded Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 19.54 Working Rate + 2.74 Holiday Pay = 22.28 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 29.31 Working Rate + 3.54 Holiday Pay = 32.85 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 39.08 Working Rate + 4.72 Holiday Pay = 43.80 Total Payable Approved Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 21.19 Working Rate + 2.98 Holiday Pay = 24.17 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 31.79 Working Rate + 3.84 Holiday Pay = 35.62 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 42.38 Working Rate + 5.12 Holiday Pay = 47.50 Total Payable If this role is of interest to you, please submit your application now and NRL will be in contact. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
Jun 11, 2026
Contractor
NRL are currently recruiting Electricians in Royston. Start: ASAP Duration: 9 months (Feb 2027) Key Responsibilities: Industrial work, cable rack, cable tray, steel wire armoured cables, instrument cables, some hazardous area equipment. Requirements: Valid JIB card - essential Additional Information: 11 day fortnight 6.45am to 5.45pm Mon through to following Wed (10 days) & 6.45am to 1.15pm 2nd Thur (travel home day) JIB Paye rates + 2.37 per hour bonus Entitled to travel & return fare (as per JIB). Lodge paid Pay: PAYE Graded Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 19.54 Working Rate + 2.74 Holiday Pay = 22.28 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 29.31 Working Rate + 3.54 Holiday Pay = 32.85 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 39.08 Working Rate + 4.72 Holiday Pay = 43.80 Total Payable Approved Electrician PAYE Rate: Basic Mon-Fri 1st 37.5 hours - 21.19 Working Rate + 2.98 Holiday Pay = 24.17 Total Payable Overtime 1.5 (Dayshift midweek overtime, saturday 1st 6 hours) - 31.79 Working Rate + 3.84 Holiday Pay = 35.62 Total Payable Overtime 2 (Dayshift Saturday after 1st 6 hours & Sunday- 42.38 Working Rate + 5.12 Holiday Pay = 47.50 Total Payable If this role is of interest to you, please submit your application now and NRL will be in contact. The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 11, 2026
Full time
Your new company This is a well-established further education college based in the coastal town of Barrow-in-Furness in the North West of England, with a strong reputation for serving its local community and supporting regional skills development. The college offers a broad curriculum spanning vocational, technical, and academic pathways, working closely with local employers to ensure provision aligns with workforce needs. It plays a key role in supporting progression into employment, apprenticeships, and higher education, particularly in sectors linked to engineering, construction, and emerging industries. With a clear focus on inclusion, the organisation is committed to providing high-quality education and opportunities for learners from a wide range of backgrounds. It has invested in its facilities and digital infrastructure in recent years and continues to evolve its approach to teaching, learning, and student experience. As part of its ongoing development, the college is strengthening its leadership and strategic capability to ensure it remains responsive, innovative, and well-positioned for future growth, and they are now seeking an IT Support Team Leader to join their team. Your new role Reporting to the IT Service Delivery Manager, you will be responsible for leading a team of 7 IT specialists providing a high level of IT support to end users across campus. The role will lead and manage the 1st and 2nd line IT support function across the Furness campuses, ensuring resources are effectively deployed to meet business needs and deliver a high-quality, responsive service. You will oversee day-to-day operations, ensuring planned deliverables are achieved, while also acting as the first point of escalation for more complex end-user support issues. A key focus of the role is maintaining excellent service standards, which includes ensuring service KPIs around availability, responsiveness, and customer satisfaction are consistently met, with proactive action taken to address any risks. You will drive timely and effective fault diagnosis and resolution of incidents, problems, and service requests, ensuring clear ticket progression, strong communication with users, and appropriate escalation to third-line teams where required. You will also play an active role in developing the capability of the team, including mentoring junior colleagues and supporting continuous professional development. Alongside this, you will ensure that processes and procedures are well documented, maintained, and consistently followed, contributing to operational reporting and the ongoing improvement of service delivery, which also includes maintaining accurate asset management practices and contributing to both user-facing and internal IT knowledge bases. The role will support wider IT service delivery by assisting in implementing operational efficiencies, ensuring appropriate stock levels of devices and equipment are maintained, and responding effectively to cybersecurity incidents. A commitment to continuous improvement, both personally and across the function, will be essential to ensure the IT service remains modern, efficient, and aligned to organisational needs. What you'll need to succeed In order to be successful, you will have IT support experience where you have provided both 1st and 2nd line support, ideally mentoring more junior members of staff and handling any escalated issues, with experience in the education sector also being beneficial. From a technical perspective, you will have a strong knowledge of Microsoft 365, and Windows10/11. You will have a proactive approach, be a collaborative team player and be keen to join an organisation where you will be fully supported and have the opportunity for further development. This is an exciting opportunity for a skilled IT professional to move into a role leading a team of specialists. What you'll get in return In return, you will be paid a competitive salary of between £31,000 and £34,000, joining a team of just under 40 IT professionals who will all support you upon joining the organisation. You will also receive a local government pension scheme, as well as an attractive benefits package which includes a generous holiday entitlement and access to various health and lifestyle discounts and benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Jun 11, 2026
Full time
Your new companyWe are currently recruiting for an IT Support Engineer to join a pioneering organisation based on Oxford Science Park on a permanent basis. You will be joining a well-established organisation with a strong focus on delivering high-quality IT services to its users. The business places real importance on user experience, service reliability and continuous improvement, providing a collaborative environment where IT plays a key role in day-to-day operations.Your new roleAs an IT Support Engineer, you will provide 1st and some 2nd line technical support across the organisation, resolving the majority of incidents and service requests at the first point of contact. You will support a range of technologies including end-user devices, identity and access management, collaboration platforms and basic audio-visual systems, ensuring a seamless and professional experience for users.You will take ownership of issues from initial logging through to resolution, maintaining clear and timely communication throughout. The role will involve supporting Windows and macOS environments, with some exposure to Linux, alongside managing Joiners, Movers and Leavers processes to ensure accurate provisioning and decommissioning of accounts and equipment.Working within an ITIL-aligned framework, you will ensure tickets are correctly logged, prioritised and documented. You will also contribute to the ongoing improvement of the service through automation, scripting and knowledge sharing, helping to reduce manual effort and prevent repeat incidents. Collaboration with second-line and specialist teams will be key to ensuring effective escalation and identifying root causes.What you'll need to succeedTo be successful in this role, you will bring strong hands-on experience supporting Windows and macOS environments within an enterprise setting. You will have a working knowledge of Microsoft 365, Okta and identity and access management principles, alongside experience operating within ITIL-based service environments.You will be confident using service desk tools such as Jira and will understand ticketing best practice and workflows. Exposure to scripting or automation tools, such as PowerShell or Power Automate, would be advantageous, along with a willingness to continue developing in this area.Strong communication skills are essential, as you will need to translate technical issues into clear, user-friendly language while delivering a consistently professional and empathetic service.What you'll get in returnIn return, you will have the opportunity to work in a supportive and forward-thinking IT team where your contribution to service improvement will be recognised. You will gain exposure to a broad technology stack and be encouraged to develop your skills in automation, process improvement and service management. A salary up to £35,000 plus £2,500 annual travel allowance, full benefits package TBC shortly. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
2nd Line Technical Engineer At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you'll be: Diagnosing and resolving a wide range of IT issues for customers remotely. Building, installing,configuring& troubleshootinghardware and software solutions. Acting as the escalation point for our 1st line engineers. Keepingall backend systems up to date. Ensuring that customer information and documentation on our systems isaccurate. Providingproactive advice on bestpracticeand approaches for our customers. Supporting onproject delivery work as needed. Consistentlydevelopingyour skills and knowledge. Sharing specialist skills and ways of working across the team. Achieving response and fix times within our SLAs. Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work. What you'll be aiming for: Consistently positive customer feedback. First timefix forissues whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses. Experience with M365 platform-essential. Strong working knowledge of Microsoft Office products - essential. Other skills, knowledge & experience: Office 365 - Exchange, SharePoint, Intune - Setup and Deployment Azure - VM Setup, AVD Settings Server Management Active Directory Hyper-V Replication ADConnectServices Who you are: You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once. REF-
Jun 11, 2026
Full time
2nd Line Technical Engineer At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do if you're one of those people, keep reading! We're all about making a difference to our customers with the use of technology. We're an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services - our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success. We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture - we're purpose led, and we recruit exceptional people who share our values. The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving. On a day-to day basis, you'll be: Diagnosing and resolving a wide range of IT issues for customers remotely. Building, installing,configuring& troubleshootinghardware and software solutions. Acting as the escalation point for our 1st line engineers. Keepingall backend systems up to date. Ensuring that customer information and documentation on our systems isaccurate. Providingproactive advice on bestpracticeand approaches for our customers. Supporting onproject delivery work as needed. Consistentlydevelopingyour skills and knowledge. Sharing specialist skills and ways of working across the team. Achieving response and fix times within our SLAs. Occasionallyvisitingcustomer sites on an ad-hoc basis asrequired, for installs or onsite work. What you'll be aiming for: Consistently positive customer feedback. First timefix forissues whenever possible. Response times always within SLAs. Fix times within SLAs consistently. Strong customer relationships. Experience & skills: At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall. In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses. Experience with M365 platform-essential. Strong working knowledge of Microsoft Office products - essential. Other skills, knowledge & experience: Office 365 - Exchange, SharePoint, Intune - Setup and Deployment Azure - VM Setup, AVD Settings Server Management Active Directory Hyper-V Replication ADConnectServices Who you are: You are an experienced engineer, who is customer-focused, motivated, trustworthy and with strong communication skills (both verbal and written). You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once. REF-
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Jun 11, 2026
Full time
Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking - Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity - Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony - 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. REF-
Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.
Jun 11, 2026
Full time
Role: IT Support Engineer Location: Bromsgrove (Hybrid Working) Salary: £30,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of technologies, gain hands-on experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the second and third line engineers in technical issues and projects when required Monitoring systems, escalating complex issues, and helping improve processes Collaborating with senior engineers to expand your technical knowledge Providing excellent customer service with a proactive mindset What We're Looking For 1-2 years' experience in an IT support or helpdesk role A solid understanding of Microsoft technologies and basic networking A passion for learning and improving your technical skills Strong communication skills and a customer-focused approach Someone who enjoys problem solving and working as part of a team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles If you think this role could be the ideal next step in your career we want to hear from you! Apply now with an up-to-date CV to be considered.
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Jun 11, 2026
Full time
Are you passionate about tech and ready to kickstart your career in IT? We're looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK. No prior experience required-what matters most is your attitude, willingness to learn, and strong work ethic. About the role: You'll be the first point of contact for IT support, helping to resolve issues and ensure smooth day-to-day operations for customers. Working in a fast-paced environment, you'll provide support over the phone, via a ticketing system, and occasionally on-site. Alongside your role, you'll complete a Level 3 IT apprenticeship, giving you the opportunity to develop your technical knowledge and skills while gaining hands-on experience. This is a great opportunity to build a strong foundation in IT support while delivering excellent customer service and contributing to continuous service improvement. Responsibilities: Provide 1st and 2nd line IT support to customers, remotely and on-site Diagnose and resolve hardware and software issues, including Windows and Mac operating systems Respond to IT requests within agreed SLA timeframes Install and configure IT equipment in office, remote, and on-site environments Set up user accounts, email addresses, and groups Maintain accurate documentation of processes, configurations, and critical information Support upgrades of IT hardware and software Troubleshoot printers, copiers, and scanners Communicate clearly with customers, keeping them updated on progress Work collaboratively with the wider team, sharing knowledge and updates Support IT projects and attend training as required What we're looking for: A genuine interest in IT and technology Strong communication skills with a reliable and committed approach Eagerness to learn and develop new skills A logical mindset with a creative approach to problem solving Ability to manage multiple tasks and prioritise effectively Proactive attitude with a willingness to get stuck in Adaptable and flexible in a fast-paced environment Full UK driving licence and access to your own car (preferred) No prior IT experience required Entry requirements: 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 40 hours per week, 10am - 7pm, Monday - Friday (1 hour unpaid lunch break per day) Benefits: 28 days annual leave Your birthday off work Mobile phone contract covered Birthday and length of service rewards Health cash plan Employee assistance program Cycle to work scheme Free onsite parking Retail discount scheme Gym and leisure discounts Discounted or free home broadband Workplace pension (if applicable) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.
Get Staffed Online Recruitment Limited
Reading, Berkshire
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
Jun 11, 2026
Full time
1st Line Support Technician Location: Reading, England (Hybrid Office based with 2 days' WFH after probation) Salary: £22,000 £27,500 per annum Working Hours: 9am 4pm (Monday to Friday; 32 hours per week) About Our Client Our client is a growing UK-based Managed Service Provider delivering proactive IT support, Microsoft 365, Azure, cybersecurity, and cloud solutions to small and medium-sized businesses. They pride themselves on exceptional customer service and technical excellence. The Opportunity Our client is looking for a motivated and customer-focused 1st Line Support Technician to join their friendly technical team in Reading. This is an excellent entry-to-mid level role for someone who enjoys solving technical problems and delivering outstanding support to clients. The successful candidate will be the first point of contact for their clients, handling incoming support requests, troubleshooting common IT issues, and ensuring every customer receives a fast, professional, and friendly service. Key Responsibilities: Provide first-line technical support to clients via phone, email, and the ticket system. Diagnose and resolve common issues with Microsoft 365, Windows, email, printers, networks, and general IT hardware / software. Log, manage, and update support tickets accurately and in a timely manner. Escalate complex issues to 2nd Line Engineers when required. Assist with user account setup, password resets, Office 365 administration, and basic troubleshooting. Deliver exceptional customer service and maintain high client satisfaction. Work collaboratively with the wider team to share knowledge and improve service delivery. Follow documented processes while suggesting improvements where appropriate. About You: At least one year of experience in a technical support or helpdesk role (IT or telecoms background welcomed). Experience handling inbound calls and managing support tickets. Good working knowledge of Microsoft technologies (Windows, Office 365, Outlook). Strong customer service mindset with a passion for solving problems and delivering great experiences. Excellent communication skills able to explain technical issues in simple terms. Ability to work well under pressure in a fast-paced environment. A genuine interest in technology and a desire to grow your IT career. What's on Offer: Competitive salary of £22,000 £27,500. Hybrid working full-time in the Reading office initially, with 2 days' work from home after successful probation. Full-time permanent contract (9am 4pm; Monday to Friday; 32 hours per week). Opportunity to develop IT skills and progress into 2nd line support. Ongoing training and certification support (Microsoft, CompTIA, etc.). Friendly, supportive team environment. Real opportunity to grow with a forward-thinking MSP. If you're enthusiastic, customer-oriented, and ready to start or build your career in IT support, our client would love to hear from you. Apply now by sending your CV.
1st / 2nd Line IT Support Engineer Blackburn £28,000 £32,000 DOE Full-Time Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment. The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training. Key Responsibilities Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases Producing and updating technical documentation where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability to prioritise and manage multiple support requests A proactive attitude with a willingness to learn and develop technically Full UK driving licence preferred What s On Offer Salary of £28,000 £32,000 depending on experience Ongoing training and certification support Clear progression and development opportunities Exposure to a wide range of technologies and projects Supportive and collaborative team environment Potential hybrid working in the future following successful onboarding and progression The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Jun 11, 2026
Full time
1st / 2nd Line IT Support Engineer Blackburn £28,000 £32,000 DOE Full-Time Permanent The Company An established and growing Managed Service Provider is looking to recruit a 1st / 2nd Line IT Support Engineer to join its technical support team based in Blackburn. This is an excellent opportunity for a motivated IT professional looking to further develop their technical skillset within a fast-paced MSP environment. The business places a strong emphasis on training, certifications, and personal development, with clear progression opportunities available as the team continues to grow. Initially this role will be fully onsite, with the potential for hybrid working further down the line. The Role Working as part of the service desk team, you will provide 1st and 2nd line technical support to a range of clients across different industries. The role will involve troubleshooting technical issues, managing tickets, supporting users remotely and onsite, and assisting with project-based work where required. You will gain exposure to a broad range of technologies and have the opportunity to continue developing your technical knowledge through supported certifications and ongoing training. Key Responsibilities Providing 1st and 2nd line IT support to customers via phone, email, and remote support tools Troubleshooting hardware, software, and network-related issues Supporting Microsoft 365 environments including Outlook, Teams, and SharePoint Managing and resolving support tickets within agreed SLAs Setting up and configuring laptops, desktops, mobile devices, and user accounts Supporting Windows operating systems and Active Directory environments Escalating complex issues where necessary Assisting with installations, upgrades, and IT projects Maintaining excellent customer service and communication throughout support cases Producing and updating technical documentation where required Skills & Experience Required Previous experience in a 1st or 2nd Line Support role, ideally within an MSP environment Good knowledge of: Windows 10/11 Microsoft 365 Active Directory & Group Policy Basic networking (DNS, DHCP, TCP/IP) Hardware builds and troubleshooting Strong communication and customer service skills Ability to prioritise and manage multiple support requests A proactive attitude with a willingness to learn and develop technically Full UK driving licence preferred What s On Offer Salary of £28,000 £32,000 depending on experience Ongoing training and certification support Clear progression and development opportunities Exposure to a wide range of technologies and projects Supportive and collaborative team environment Potential hybrid working in the future following successful onboarding and progression The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
Jun 11, 2026
Full time
Role: 2nd Line IT Support Engineer Location: Blackburn Salary: £30,000 - £34,500 Are you an experienced IT Support professional with strong networking skills and a passion for delivering exceptional customer service? We're recruiting for a growing Managed Service Provider seeking a 2nd Line IT Support Engineer to join their technical support team. This is an excellent opportunity for someone who enjoys troubleshooting complex issues, supporting a varied client base, and developing their technical expertise across infrastructure, networking, and cloud technologies. A full UK driving licence and access to a vehicle are essential, as occasional travel to customer sites will be required. The Role As a 2nd Line IT Support Engineer, you'll act as a key escalation point for technical issues, supporting a wide range of customers across multiple environments. You'll take ownership of incidents, service requests, and infrastructure-related issues, ensuring they are resolved efficiently and within agreed SLAs. You'll work closely with both internal teams and clients, providing expert technical support while contributing to projects, system improvements, and ongoing service delivery. Key Responsibilities Act as an escalation point for 1st Line Support Engineers Diagnose and resolve complex hardware, software, server, and network issues Manage incidents, service requests, and problems through to resolution Provide onsite and remote support to customers Assist with infrastructure projects and service improvements Support virtualised server environments and cloud-based technologies Create and maintain technical documentation and knowledge base articles Monitor system performance and identify opportunities for optimisation Mentor junior team members and share technical knowledge Maintain excellent customer communication throughout the support lifecycle Essential Skills & Experience Previous experience in a 2nd Line IT Support, Service Desk, or Infrastructure Support role Strong networking knowledge, including: Network troubleshooting Switches, routers, and firewalls Network patching and cable termination TCP/IP, DNS, DHCP, and VLANs Experience supporting Microsoft Windows Server environments Knowledge of Microsoft 365 and Azure technologies Experience with virtualisation technologies such as VMware or Hyper-V Excellent troubleshooting and diagnostic skills Strong customer-facing communication skills Full UK driving licence and own vehicle Desirable Skills Microsoft, CompTIA, Cisco, or other industry certifications Experience within an MSP environment Exposure to cybersecurity solutions and best practices Experience supporting backup and disaster recovery solutions What's On Offer? Salary of £30,000 - £34,500 Ongoing training and professional development Industry certification support Clear progression opportunities Company events and team activities Flexible working arrangements as the role develops Eye care scheme Supportive and collaborative team environment The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to . com. SER-IN
