5 jobs found

We are recruiting for an experienced Subsidy Officer to support a busy Revenues and Benefits team. The successful candidate will play a key role in ensuring Housing Benefit and Council Tax Reduction claims are assessed accurately, subsidy returns are completed correctly, and subsidy income is maximised. Key Responsibilities Review Housing Benefit and Council Tax Reduction claims to ensure accuracy and maximise subsidy recovery. Assist with the preparation, submission, and audit of annual Housing Benefit subsidy claims. Undertake targeted checking of high-risk and complex benefit cases. Identify opportunities to improve subsidy performance and make recommendations. Provide feedback on quality and performance, highlighting training needs. Support the delivery of subsidy-related training and guidance. Maintain up-to-date knowledge of benefits legislation, case law, and procedures. Deputise for the Subsidy Team Leader when required. Essential Requirements GCSEs (or equivalent) including Maths and English. Experience working within a Revenues and Benefits environment. Strong understanding of Housing Benefit and Council Tax Reduction legislation. Excellent analytical, organisational, and communication skills. Proficient in Microsoft Office and ICT systems. Ability to work independently and meet deadlines.

We are currently looking for an experienced Senior Housing Benefits Officer to join a busy Revenues and Benefits service. This Senior Housing Benefits Officer role will focus primarily on Housing Benefit appeals, Tribunal submissions, complex assessments and quality assurance. The successful candidate will manage complex Housing Benefit appeal cases and provide technical support across the service. This Senior Housing Benefits Officer position would suit someone with extensive Housing Benefits experience and a strong background in appeals work. The Role - Managing complex Housing Benefit appeals from review through to Tribunal. - Preparing appeal submissions and supporting Tribunal cases. - Undertaking complex Housing Benefit and Council Tax Reduction assessments. - Carrying out quality checks on benefit assessments. - Providing technical guidance on Housing Benefit legislation. - Supporting Team Leaders and deputising where required. - Reviewing legislative and policy changes. - Assisting with Housing Benefit subsidy work and subsidy maximisation. - Dealing with enquiries from MPs, elected members and stakeholders. Key Requirements - Previous experience working as a Senior Housing Benefits Officer or equivalent. - Extensive knowledge of Housing Benefit and Council Tax Reduction legislation. - Significant experience managing Housing Benefit appeals and Tribunal submissions. - Experience assessing complex Housing Benefit claims. - Experience undertaking quality assurance and checking benefit assessments. - Knowledge of Housing Benefit subsidy requirements. - Experience using Northgate, Civica or similar benefits systems. What You Need to Do Now If you are interested in this Senior Housing Benefits Officer role and meet the criteria above, please click APPLY NOW and send us your CV. If you do not hear from us within 48 hours, unfortunately your application has not been successful on this occasion. Footnote If you feel that this Senior Housing Benefits Officer job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We regularly recruit for Senior Housing Benefits Officers, Benefits Appeals Officers, Housing Benefits Assessors and Revenues & Benefits roles across the UK and would be pleased to speak with you confidentially. Even if you are currently satisfied in your role, we welcome calls from Revenues and Benefits professionals looking to build future connections. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

My high performing local authority is looking to recruit an Interim Head of Revenues and Benefits to lead and develop it's large team as well as overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and the Council's Corporate Fraud Team. This is a senior leadership role with a strong focus on the Collection Fund, policy development and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role Lead and manage the Council's Revenues and Benefits service, overseeing c90 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits, Local Council Tax Support and Corporate Fraud. Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax and Business Rates. Oversee the administration and delivery of Housing Benefits and Local Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. Oversee the administration of discretionary schemes including housing payments and council tax 13a (1) (c) hardship payments and business rate reliefs. Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. Proven experience leading large, multi-disciplinary teams and delivering high-performing services. Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. Demonstrable experience improving collection rates, service performance and customer outcomes. Strong financial acumen with experience managing large budgets, forecasting and audit processes. Experience managing complex stakeholder relationships, including senior leadership, members and external partners. Excellent leadership, communication and strategic thinking skills. Ability to drive service transformation, innovation and continuous improvement. This is an interim role with a rate of £550 to £650 a day inside IR35. The role offers hybrid working arrangements with 1 day a month needed in the office.

Revenues & Benefits Systems Officer Location: Surrey Rate: 28.80 per hour (Umbrella) Hours: Full-time, 36 hours per week Working Pattern: Monday to Friday Contract: Office-based initially, with potential for hybrid working following a successful induction period About the Role : An excellent opportunity has arisen for an experienced Benefits professional looking to take the next step in their career and move into a more technical, systems-focused role. We are seeking a Revenues & Benefits Systems Officer with significant experience in Housing Benefits and Council Tax Reduction administration who is ready to apply their operational expertise to the maintenance, development, and enhancement of a Revenues & Benefits system environment. This role is ideal for someone who understands Benefits assessment processes and legislation and is keen to develop specialist systems knowledge while supporting service delivery, compliance, and continuous improvement. Key Responsibilities Support the effective maintenance, development, and administration of the Revenues & Benefits system (Academy). Assist in delivering a high-quality systems support service that enables statutory and legal obligations to be met. Develop and maintain a detailed understanding of Academy functionality and system operations. Manage regular data updates and ensure reports are produced in line with business requirements. Support system testing, upgrades, enhancements, and the resolution of day-to-day system issues. Produce ad hoc reports and undertake system configuration changes as required. Assist with statutory returns, including subsidy work, and liaise with external auditors where necessary. Create, review, and maintain procedure manuals and system documentation. Provide advice and support to colleagues regarding system functionality, reporting, and upgrades. Work collaboratively with operational teams, IT colleagues, and external suppliers to maximise system performance and efficiency. About You To be successful in this role, you will have: Significant experience in Benefits assessment, including Housing Benefit and Council Tax Reduction. Strong knowledge of Benefits legislation, operational processes, and workflows. Excellent analytical and problem-solving skills. Good working knowledge of Microsoft Excel, including lookups, pivot tables, and data manipulation. The ability to communicate effectively with both technical and non-technical stakeholders. A proactive approach and a willingness to learn new systems and technical skills. Desirable ExperienceExperience or knowledge of any of the following would be advantageous: Academy Revenues & Benefits system QBF SQL CAKE / HBAP Quality Assurance processes Benefits Appeals End-of-Year processing Subsidy and statutory returns If you are an experienced Benefits professional looking to broaden your career into systems administration and development, we would love to hear from you.

Job Description: One of my local government clients is seeking a skilled Customer Hub Officer to join their front-line customer services team on a full-time basis. This hybrid role requires a motivated and adaptable individual to support residents across a variety of service areas, particularly housing benefit, council tax, and business rates, including support for specified and exempt accommodation schemes. Key Responsibilities: Provide accurate and timely information across a wide range of council services Handle customer enquiries via phone, email, and in person Promote and guide users on digital self-service platforms Manage cases to resolution using internal CRM systems Use systems such as Northgate Revenues & Benefits, Jadu CRM, and (email address removed) Essential Experience: Strong understanding of Housing Benefits , including: Specified accommodation Supported housing Accommodation-exempt schemes Knowledge of Council Tax , Business Rates , and Housing Advice Experience using local authority systems (e.g., Northgate, Jadu, (email address removed Familiarity with exempt and supported accommodation claims Person Specification: Proven background in customer service, ideally in the public sector Excellent communication, empathy, and problem-solving skills Proficient in using digital tools and CRM systems Able to work independently and as part of a team If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd.