National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Jun 12, 2026
Full time
National Head of Branch Network Wills & LPAs 10 Branches c.55 FTE Salary Negotiable + Bonus Scheme Permanent SF Partners are working exclusively with a high-growth legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a National Head of Branch Network. This is a senior national leadership role responsible for leading a 10-branch network (c.55 FTE), including 8 Branch Managers and 35+ Legal Advisors. The function sits at the heart of the organisation's revenue engine, with full accountability for branch performance, conversion, customer outcomes, and operational delivery. Reporting into the Operations Director / COO, this role replaces a previous regional structure and creates a single point of ownership for the entire branch network. The successful candidate will be responsible for driving commercial performance, embedding operational discipline, and building a high-performing leadership layer across all sites. The Opportunity This is a high-impact leadership role combining commercial ownership, multi-site operational management, and people leadership at scale. The National Head of Branch Network will be responsible for building a consistent, high-performing branch model that delivers strong conversion from appointment to instruction, excellent customer outcomes, and efficient cost-to-serve across all locations. This is a field-based role requiring a highly visible leader who spends significant time in branches, coaching managers, solving operational issues, and driving performance through direct engagement. Key Responsibilities Commercial Performance & Network Leadership Own the performance of the national branch network across revenue, conversion, customer satisfaction, and cost-to-serve Deliver and manage branch-level scorecards aligned to commercial and quality outcomes Drive key commercial levers including appointment-to-instruction conversion, advisor productivity, and cross-sell performance Report monthly performance against EBITDA and network KPIs to the COO and executive team Leadership of Branch Managers Lead, coach, and develop 8 Branch Managers as accountable site leaders Recruit and onboard missing Branch Managers as a priority deliverable Establish a structured performance cadence including 1:1s, monthly reviews, and quarterly talent planning Build a strong leadership pipeline and succession plan across the branch network Set clear expectations for performance, standards, and accountability Operating Model & Customer Experience Define and embed a consistent branch operating model across all sites Oversee customer journey standards, appointment handling, and service delivery Maintain the balance between branch-based and home appointments Drive local market performance and support branch-level growth initiatives Ensure high-quality customer experience and compliance with regulatory standards Capacity Planning & Call Centre Partnership Work in close partnership with the Head of Lead Generation Call Centre Co-own the "Booked : Instruct" metric across the organisation Align appointment demand with advisor capacity across all branches Participate in weekly forecasting and capacity planning reviews Ensure efficient scheduling and utilisation of Legal Advisor capacity Estate, Growth & Operational Development Own branch estate strategy including openings, closures, relocations, and acquisitions Support the launch and performance of flagship and new sites (including Manchester) Oversee integration of acquired will-banks and customer portfolios Work with Property, Finance, and Operations teams on expansion strategy Drive continuous improvement across the operating model Compliance & Governance Partnership Operate within the regulatory framework set by Supervision, Compliance, and Complaints teams Ensure consistent adherence to data protection, safeguarding, and regulatory standards Embed compliance as part of day-to-day branch performance and leadership behaviour Maintain high standards of audit readiness and operational discipline About You We are keen to speak with candidates who have: Proven experience leading a multi-site branch or regional network (ideally 8+ locations) Strong track record of managing managers and leading through a leadership layer Commercially driven mindset with clear P&L or EBITDA accountability Experience delivering sales or conversion growth across a distributed network Strong coaching and leadership capability with a focus on performance improvement Experience in regulated, customer-facing environments such as legal services, financial services, insurance, funeral planning, or similar sectors Willingness to be highly field-based and spend significant time in branches Package Salary: Negotiable Performance-related bonus scheme (EBITDA and balanced scorecard based) Indicative OTE available subject to structure Senior national leadership role with strategic influence Field-based position (UK-wide, HQ Derby) Apply For a confidential discussion regarding this opportunity, please contact SF Partners directly.
Head of Business Continuity and Cyber Resilience - SC Cleared Key Notes: Location: either London, Scotland or Wales - 4 days per week remote, 1 day per week in the office Rate: £800 per day inside IR35 Contract Duration: 6 months with potential to extend About the Role Are you a strategic leader capable of steering an organisation through its most challenging moments? As the Head of Business Continuity and Cyber Resilience , you will lead our capability across the entire Business Continuity Management and Cyber Incident Lifecycles. This is a high-profile role where you will design, implement, and embed robust policies, strategies, and readiness programmes to safeguard our critical regulatory services. From shaping strategic response mechanisms to navigating complex cyber threats, you will provide the "helicopter view" and senior leadership necessary to strengthen our preparedness, response, and recovery arrangements across DDSS and wider business teams. Key Responsibilities In this role, you will lead a dedicated team of specialists to champion resilience across government security. Your core responsibilities will include: Strategic Leadership: Champion business continuity and cyber resilience across the organisation and wider government, driving a culture of continuous improvement and lessons learned. Team & Standards Management: Lead a team of resilience specialists to ensure full compliance and delivery against CAF, DHSC, ISO22301, and ISO27031 standards. Exercise & Training Delivery: Design and execute major/minor cyber exercise programmes, crisis simulations, and technical recovery walkthroughs alongside training and awareness campaigns. Incident & Threat Analysis: Lead the delivery of incident management policies, investigate the source and nature of breaches to support threat intelligence, and manage the rapid, accurate sharing of critical information. Stakeholder Coordination: Act as an "intelligent customer" for business units, keeping senior stakeholders and Executive Directors informed with strategic risk insights. Key Outputs and Deliverables Deliver and maintain the organisational Business Impact Analysis (BIA) , dependency map, and criticality register. Maintain all business continuity, recovery, and cyber incident response plans in alignment with NCSC and ISO frameworks (ensuring compliance with RPO/RTO/MTPD thresholds). Produce regular, data-driven Board dashboards providing insight into our resilience posture, risk, and maturity. Provide expert assurance and resilience input into major corporate programmes, system changes, and supplier engagements. Lead the function through CAF submissions , remediation activities, and the roadmap to formal ISO22301/27031 compliance. Key Stakeholder Relationships Internal: Executive and Deputy Directors; DDSS leadership, Cyber Security, and DPO teams; Tech Operations, Engineering, and Service Management; Corporate Service Owners. External: NCSC CIR providers and cyber incident partners; third-party technology suppliers; cross-government resilience and BCM communities; sector regulators. Role Criteria Essential Experience & Qualifications Resilience Expertise: Proven experience delivering robust business continuity, organizational resilience, or cyber incident management at scale. ( Senior Stakeholder Engagement: Demonstrated experience influencing senior leaders and driving complex organizational planning. Cyber Security & Risk: Strong background in Cyber Security and Risk Management with a distinct focus on organizational resilience. Command Structure Experience: Practical experience designing or participating in exercises at Bronze, Silver, and Gold command levels. Professional Certifications: Must hold a CISM certification alongside AMBCI/MBCI/DBCI accreditation. Desirable Experience working within highly regulated or central government environments. Experience designing and delivering cross-organisational training and awareness campaigns. How to Apply If you are ready to bring your expert threat understanding and crisis management leadership to a vital public function, please submit your CV and a supporting statement outlining how you meet the criteria above.
Jun 12, 2026
Contractor
Head of Business Continuity and Cyber Resilience - SC Cleared Key Notes: Location: either London, Scotland or Wales - 4 days per week remote, 1 day per week in the office Rate: £800 per day inside IR35 Contract Duration: 6 months with potential to extend About the Role Are you a strategic leader capable of steering an organisation through its most challenging moments? As the Head of Business Continuity and Cyber Resilience , you will lead our capability across the entire Business Continuity Management and Cyber Incident Lifecycles. This is a high-profile role where you will design, implement, and embed robust policies, strategies, and readiness programmes to safeguard our critical regulatory services. From shaping strategic response mechanisms to navigating complex cyber threats, you will provide the "helicopter view" and senior leadership necessary to strengthen our preparedness, response, and recovery arrangements across DDSS and wider business teams. Key Responsibilities In this role, you will lead a dedicated team of specialists to champion resilience across government security. Your core responsibilities will include: Strategic Leadership: Champion business continuity and cyber resilience across the organisation and wider government, driving a culture of continuous improvement and lessons learned. Team & Standards Management: Lead a team of resilience specialists to ensure full compliance and delivery against CAF, DHSC, ISO22301, and ISO27031 standards. Exercise & Training Delivery: Design and execute major/minor cyber exercise programmes, crisis simulations, and technical recovery walkthroughs alongside training and awareness campaigns. Incident & Threat Analysis: Lead the delivery of incident management policies, investigate the source and nature of breaches to support threat intelligence, and manage the rapid, accurate sharing of critical information. Stakeholder Coordination: Act as an "intelligent customer" for business units, keeping senior stakeholders and Executive Directors informed with strategic risk insights. Key Outputs and Deliverables Deliver and maintain the organisational Business Impact Analysis (BIA) , dependency map, and criticality register. Maintain all business continuity, recovery, and cyber incident response plans in alignment with NCSC and ISO frameworks (ensuring compliance with RPO/RTO/MTPD thresholds). Produce regular, data-driven Board dashboards providing insight into our resilience posture, risk, and maturity. Provide expert assurance and resilience input into major corporate programmes, system changes, and supplier engagements. Lead the function through CAF submissions , remediation activities, and the roadmap to formal ISO22301/27031 compliance. Key Stakeholder Relationships Internal: Executive and Deputy Directors; DDSS leadership, Cyber Security, and DPO teams; Tech Operations, Engineering, and Service Management; Corporate Service Owners. External: NCSC CIR providers and cyber incident partners; third-party technology suppliers; cross-government resilience and BCM communities; sector regulators. Role Criteria Essential Experience & Qualifications Resilience Expertise: Proven experience delivering robust business continuity, organizational resilience, or cyber incident management at scale. ( Senior Stakeholder Engagement: Demonstrated experience influencing senior leaders and driving complex organizational planning. Cyber Security & Risk: Strong background in Cyber Security and Risk Management with a distinct focus on organizational resilience. Command Structure Experience: Practical experience designing or participating in exercises at Bronze, Silver, and Gold command levels. Professional Certifications: Must hold a CISM certification alongside AMBCI/MBCI/DBCI accreditation. Desirable Experience working within highly regulated or central government environments. Experience designing and delivering cross-organisational training and awareness campaigns. How to Apply If you are ready to bring your expert threat understanding and crisis management leadership to a vital public function, please submit your CV and a supporting statement outlining how you meet the criteria above.
As a Business Development Executive, you'll know there's a difference between making calls and building relationships. You ask the right questions. You listen. You build trust. And over time, you become the person customers want to deal with. As Business Development Executive, you'll be opening doors, creating conversations and developing relationships with businesses across global energy industries. You'll be speaking with buyers, engineers and project teams. Not to push products. To understand what they're trying to achieve. To learn about the challenges they're facing. To spot opportunities where your products and expertise can help. Because as Business Development Executive, you already know that the best opportunities rarely come from the hardest sell. They come from credibility. You'll be introducing products that aren't off-the-shelf commodities. They're bespoke fasteners, machined components and specialist products used in demanding environments where quality matters and consistency is expected. The business has built its reputation by doing things properly. Customers stay because they trust the people behind the product. That's why being a Business Development Executive here isn't just about finding new customers. It's about becoming a trusted part of their supply chain for years to come. As Business Development Executive, you'll never feel like you're chasing opportunities on your own. Production, engineering, operations and sales all work closely together. People share knowledge. They help each other out. When a customer needs support, people step in and help. It's the sort of environment where everyone understands that delivering for customers is a team effort. You'll have the freedom to develop your own approach as Business Development Executive, but you'll always have experienced people around you who understand the industry and want to see you succeed. You're a Business Development Executive who: Builds relationships naturally. Enjoys uncovering opportunities others miss. Understands that trust is earned. Stays curious and asks good questions. Knows that long-term customers are built through consistency, not pressure. If you're coming from fasteners, engineering, manufacturing, oil and gas or technical products, that experience would help, but it isn't essential. What's more important is your ability to communicate, build trust and develop lasting customer relationships. If you've worked in business development, outbound sales or technical sales and enjoy the challenge of winning new business, they'll provide the product knowledge. In return you'll receive a salary of up to £35,000, uncapped commission, pension and holiday entitlement. This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed)/ (url removed)/terms-conditions/ Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
Jun 12, 2026
Full time
As a Business Development Executive, you'll know there's a difference between making calls and building relationships. You ask the right questions. You listen. You build trust. And over time, you become the person customers want to deal with. As Business Development Executive, you'll be opening doors, creating conversations and developing relationships with businesses across global energy industries. You'll be speaking with buyers, engineers and project teams. Not to push products. To understand what they're trying to achieve. To learn about the challenges they're facing. To spot opportunities where your products and expertise can help. Because as Business Development Executive, you already know that the best opportunities rarely come from the hardest sell. They come from credibility. You'll be introducing products that aren't off-the-shelf commodities. They're bespoke fasteners, machined components and specialist products used in demanding environments where quality matters and consistency is expected. The business has built its reputation by doing things properly. Customers stay because they trust the people behind the product. That's why being a Business Development Executive here isn't just about finding new customers. It's about becoming a trusted part of their supply chain for years to come. As Business Development Executive, you'll never feel like you're chasing opportunities on your own. Production, engineering, operations and sales all work closely together. People share knowledge. They help each other out. When a customer needs support, people step in and help. It's the sort of environment where everyone understands that delivering for customers is a team effort. You'll have the freedom to develop your own approach as Business Development Executive, but you'll always have experienced people around you who understand the industry and want to see you succeed. You're a Business Development Executive who: Builds relationships naturally. Enjoys uncovering opportunities others miss. Understands that trust is earned. Stays curious and asks good questions. Knows that long-term customers are built through consistency, not pressure. If you're coming from fasteners, engineering, manufacturing, oil and gas or technical products, that experience would help, but it isn't essential. What's more important is your ability to communicate, build trust and develop lasting customer relationships. If you've worked in business development, outbound sales or technical sales and enjoy the challenge of winning new business, they'll provide the product knowledge. In return you'll receive a salary of up to £35,000, uncapped commission, pension and holiday entitlement. This role is exclusive to Marshall Harmony - you won't be contacted by any third parties. If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above. By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available at: (url removed)/ (url removed)/terms-conditions/ Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool.
Salesforce Marketing Deployment Manager - 12 months - onsite - London - £455 The successful candidate will act as the primary SFMC delivery resource, responsible for scaling the engagement by building and optimising customer journeys, driving personalisation at scale, and providing a clear execution and strategy roadmap. This role operates at the intersection of campaign operations, marketing technology, and client advisory - requiring someone who can equally command a technical delivery conversation and a strategy session. Required Skills & Experience Core SFMC Expertise Minimum 4+ years of hands-on Salesforce Marketing Cloud implementation and campaign deployment experience. Proficiency in Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder. Strong AMPscript and/or SSJS Scripting capability for dynamic content and personalisation logic. Experience with SQL in SFMC for data segmentation, data extension population, and reporting queries. Familiarity with Einstein AI tools and Marketing Cloud Intelligence (Datorama) is advantageous. Campaign & Delivery Management Proven track record of managing full campaign life cycle - from brief through to live deployment and post-campaign analysis. Experience building and maintaining delivery roadmaps in agile/sprint-based delivery environments. Strong QA discipline & release sign-off processes. Familiarity with email deliverability principles: IP warming, sender reputation management, bounce and suppression handling. Communication & Stakeholder Management Exceptional verbal and written communication skills - able to operate confidently at C-suite/Director level. Demonstrated ability to translate complex technical concepts into clear business language for non-technical audiences. Experience presenting to and influencing senior client stakeholders in a consulting or agency environment. Ability to manage competing priorities across multiple stakeholder groups while maintaining delivery momentum. Desirable Qualifications & Certifications Salesforce Marketing Cloud Email Specialist certification (basic). Salesforce Marketing Cloud Consultant certification (preferred). Additional Salesforce certifications (eg Marketing Cloud Developer, Pardot) are advantageous. Familiarity with GDPR, PECR, and email compliance obligations in a regulated industry context. Success Profile The ideal candidate is a confident, commercially aware SFMC specialist who thrives in client-facing environments. They bring equal measures of technical credibility and strategic thinking - able to roll up their sleeves to build a journey in SFMC in the morning and present a roadmap recommendation to a client director in the afternoon. They are proactive communicators who don't wait to be asked - they surface risks early, bring solutions not just problems, and build genuine trust with client stakeholders. They see their role not just as a deployment resource, but as a strategic partner helping the client mature their use of SFMC over time. Key Responsibilities 1. Customer Journey Build & Expansion Design, build, and deploy multi-step customer journeys in SFMC Journey Builder. Translate client business requirements into scalable, reusable journeys that can be deployed across multiple customer segments. Configure and maintain journey entry sources including Data Extensions, Salesforce CRM entry events. Proactively identify opportunities to build net-new journeys that address gaps in the current customer life cycle coverage. 2. Personalisation & Dynamic Content Strategy Develop and implement advanced personalisation strategies using AMPscript, dynamic content rules, and preference-driven segmentation within SFMC. Leverage data from Salesforce CRM, external data extensions, and Marketing Cloud Connect to create hyper-relevant, 1:1 customer communication. Collaborate with the client's data and analytics teams to identify propensity signals that can power journey personalisation. Ensure personalisation strategies are aligned with compliance requirements (GDPR/PECR) and consent management frameworks. 3. Execution & Strategy Roadmap Work directly with client stakeholders to define execution roadmap for SFMC campaign delivery and capability development. Bridge the gap between strategic marketing ambitions and technical delivery realities - translating vision into actionable sprint-level deliverables. Present roadmap progress, risks, and recommendations to senior client stakeholders in regular governance forums and executive briefings. Proactively manage dependencies across campaign operations, data engineering, and CRM teams to ensure unblocked delivery. Champion SFMC platform best practices across email design, data management, journey architecture, deliverability, and compliance. Conduct regular health-checks of the SFMC instance and produce actionable recommendations covering data extension governance, contact model hygiene, and suppression management. Define and document campaign deployment standards, naming conventions, and QA checklists to be adopted across the engagement team. Guide the client on emerging SFMC features, upcoming platform roadmap changes, and their strategic relevance to the programme. Act as a centre-of-excellence resource - upskilling client-side marketing operations staff through knowledge transfer, documentation, and hands-on coaching. 5. Client Stakeholder Engagement Serve as the primary day-to-day point of contact for client marketing operations, digital, and technology stakeholders. Produce clear, concise status reports, delivery plans, and strategic briefing documents tailored to different audience levels. Build trusted, long-term relationships with client stakeholders - positioning Cognizant as a strategic partner, not just a delivery vendor. Manage and communicate scope, timelines, and change requests proactively to avoid delivery risk and stakeholder misalignment.
Jun 12, 2026
Contractor
Salesforce Marketing Deployment Manager - 12 months - onsite - London - £455 The successful candidate will act as the primary SFMC delivery resource, responsible for scaling the engagement by building and optimising customer journeys, driving personalisation at scale, and providing a clear execution and strategy roadmap. This role operates at the intersection of campaign operations, marketing technology, and client advisory - requiring someone who can equally command a technical delivery conversation and a strategy session. Required Skills & Experience Core SFMC Expertise Minimum 4+ years of hands-on Salesforce Marketing Cloud implementation and campaign deployment experience. Proficiency in Journey Builder, Email Studio, Automation Studio, Content Builder, and Contact Builder. Strong AMPscript and/or SSJS Scripting capability for dynamic content and personalisation logic. Experience with SQL in SFMC for data segmentation, data extension population, and reporting queries. Familiarity with Einstein AI tools and Marketing Cloud Intelligence (Datorama) is advantageous. Campaign & Delivery Management Proven track record of managing full campaign life cycle - from brief through to live deployment and post-campaign analysis. Experience building and maintaining delivery roadmaps in agile/sprint-based delivery environments. Strong QA discipline & release sign-off processes. Familiarity with email deliverability principles: IP warming, sender reputation management, bounce and suppression handling. Communication & Stakeholder Management Exceptional verbal and written communication skills - able to operate confidently at C-suite/Director level. Demonstrated ability to translate complex technical concepts into clear business language for non-technical audiences. Experience presenting to and influencing senior client stakeholders in a consulting or agency environment. Ability to manage competing priorities across multiple stakeholder groups while maintaining delivery momentum. Desirable Qualifications & Certifications Salesforce Marketing Cloud Email Specialist certification (basic). Salesforce Marketing Cloud Consultant certification (preferred). Additional Salesforce certifications (eg Marketing Cloud Developer, Pardot) are advantageous. Familiarity with GDPR, PECR, and email compliance obligations in a regulated industry context. Success Profile The ideal candidate is a confident, commercially aware SFMC specialist who thrives in client-facing environments. They bring equal measures of technical credibility and strategic thinking - able to roll up their sleeves to build a journey in SFMC in the morning and present a roadmap recommendation to a client director in the afternoon. They are proactive communicators who don't wait to be asked - they surface risks early, bring solutions not just problems, and build genuine trust with client stakeholders. They see their role not just as a deployment resource, but as a strategic partner helping the client mature their use of SFMC over time. Key Responsibilities 1. Customer Journey Build & Expansion Design, build, and deploy multi-step customer journeys in SFMC Journey Builder. Translate client business requirements into scalable, reusable journeys that can be deployed across multiple customer segments. Configure and maintain journey entry sources including Data Extensions, Salesforce CRM entry events. Proactively identify opportunities to build net-new journeys that address gaps in the current customer life cycle coverage. 2. Personalisation & Dynamic Content Strategy Develop and implement advanced personalisation strategies using AMPscript, dynamic content rules, and preference-driven segmentation within SFMC. Leverage data from Salesforce CRM, external data extensions, and Marketing Cloud Connect to create hyper-relevant, 1:1 customer communication. Collaborate with the client's data and analytics teams to identify propensity signals that can power journey personalisation. Ensure personalisation strategies are aligned with compliance requirements (GDPR/PECR) and consent management frameworks. 3. Execution & Strategy Roadmap Work directly with client stakeholders to define execution roadmap for SFMC campaign delivery and capability development. Bridge the gap between strategic marketing ambitions and technical delivery realities - translating vision into actionable sprint-level deliverables. Present roadmap progress, risks, and recommendations to senior client stakeholders in regular governance forums and executive briefings. Proactively manage dependencies across campaign operations, data engineering, and CRM teams to ensure unblocked delivery. Champion SFMC platform best practices across email design, data management, journey architecture, deliverability, and compliance. Conduct regular health-checks of the SFMC instance and produce actionable recommendations covering data extension governance, contact model hygiene, and suppression management. Define and document campaign deployment standards, naming conventions, and QA checklists to be adopted across the engagement team. Guide the client on emerging SFMC features, upcoming platform roadmap changes, and their strategic relevance to the programme. Act as a centre-of-excellence resource - upskilling client-side marketing operations staff through knowledge transfer, documentation, and hands-on coaching. 5. Client Stakeholder Engagement Serve as the primary day-to-day point of contact for client marketing operations, digital, and technology stakeholders. Produce clear, concise status reports, delivery plans, and strategic briefing documents tailored to different audience levels. Build trusted, long-term relationships with client stakeholders - positioning Cognizant as a strategic partner, not just a delivery vendor. Manage and communicate scope, timelines, and change requests proactively to avoid delivery risk and stakeholder misalignment.
An exciting opportunity has arisen for a Business Manager to join our prestigious Bentley and Lamborghini Edinburgh operations, forming part of one of Scotland's most unique luxury automotive environments, with additional exposure to our specialist performance and prestige vehicle operation. This vacancy has arisen due to an internal promotion, reflecting the continued growth of the business and our commitment to developing talent and building long-term careers within our organisation. What We Offer • Very competitive OTE • Tax-efficient prestige company car • Access to subsidised company car scheme • Pension scheme • Enhanced holiday entitlement • Career development opportunities within a premium multi-brand business • Industry-leading maternity, paternity, and adoption support • Recognition of long service • A supportive but ambitious team culture focused on excellence and progression About the Role As Business Manager, you will play a central role within the sales operation, supporting both our clients and sales teams in delivering an exceptional, seamless, brand-appropriate customer journey throughout every stage of the ownership experience. Working within a high-performing luxury environment, you will be responsible for managing and developing all aspects of the Finance & Compliance function, ensuring every customer receives clear, professional, and compliant guidance tailored to their individual requirements. Our clients are financially astute, highly experienced in high value acquisitions and expect a premium level of service, product knowledge and professionalism. Your ability to communicate finance and ownership solutions with credibility, integrity and attention to detail will therefore be essential. Whilst the primary responsibility of this role will focus on the Lamborghini and Bentley operations, the successful candidate will also work collaboratively across the wider business when required, including occasional support within our specialist performance vehicle operations during periods of holiday cover or wider business demand. You will work closely with the wider management and sales teams to: • Support and develop finance solutions across our brands • Maintain the highest standards of compliance and Treating Customers Fairly • Deliver a seamless and sophisticated customer experience • Maximise customer retention and long-term loyalty • Assist in developing a high-performance culture across the wider sales team The successful candidate will understand that within a luxury and specialist automotive environment, the customer experience is every bit as important as the product itself. the working pattern for this role will be Monday to Friday between 8.30am to 6.00pm. With Saturdays from 9.00am to 5.00pm (on rotation) About You We are keen to speak with high-performing Business Managers, Sales Controllers or ambitious Senior Sales Executives who possess strong commercial awareness, excellent interpersonal skills and a genuine passion for luxury automotive retail. To be considered you will need to have the following qualities: • Demonstrate a proven track record within luxury automotive finance or prestige vehicle sales • Possess excellent financial and commercial understanding • Be highly organised with exceptional attention to detail • Have the confidence to engage with high-net-worth and prestige clientele • Lead by example and positively influence those around you • Thrive within a fast-paced, performance-driven environment • Operate with integrity, professionalism, and strong compliance awareness at all times Experience within prestige or luxury automotive brands would be advantageous, although individuals with the right attitude, professionalism and ambition from other car sales environments will also be considered, providing they can demonstrate relevant experience within their current role. We are passionate about developing talent, building careers, and creating an environment where individuals can thrive and achieve their full potential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 12, 2026
Full time
An exciting opportunity has arisen for a Business Manager to join our prestigious Bentley and Lamborghini Edinburgh operations, forming part of one of Scotland's most unique luxury automotive environments, with additional exposure to our specialist performance and prestige vehicle operation. This vacancy has arisen due to an internal promotion, reflecting the continued growth of the business and our commitment to developing talent and building long-term careers within our organisation. What We Offer • Very competitive OTE • Tax-efficient prestige company car • Access to subsidised company car scheme • Pension scheme • Enhanced holiday entitlement • Career development opportunities within a premium multi-brand business • Industry-leading maternity, paternity, and adoption support • Recognition of long service • A supportive but ambitious team culture focused on excellence and progression About the Role As Business Manager, you will play a central role within the sales operation, supporting both our clients and sales teams in delivering an exceptional, seamless, brand-appropriate customer journey throughout every stage of the ownership experience. Working within a high-performing luxury environment, you will be responsible for managing and developing all aspects of the Finance & Compliance function, ensuring every customer receives clear, professional, and compliant guidance tailored to their individual requirements. Our clients are financially astute, highly experienced in high value acquisitions and expect a premium level of service, product knowledge and professionalism. Your ability to communicate finance and ownership solutions with credibility, integrity and attention to detail will therefore be essential. Whilst the primary responsibility of this role will focus on the Lamborghini and Bentley operations, the successful candidate will also work collaboratively across the wider business when required, including occasional support within our specialist performance vehicle operations during periods of holiday cover or wider business demand. You will work closely with the wider management and sales teams to: • Support and develop finance solutions across our brands • Maintain the highest standards of compliance and Treating Customers Fairly • Deliver a seamless and sophisticated customer experience • Maximise customer retention and long-term loyalty • Assist in developing a high-performance culture across the wider sales team The successful candidate will understand that within a luxury and specialist automotive environment, the customer experience is every bit as important as the product itself. the working pattern for this role will be Monday to Friday between 8.30am to 6.00pm. With Saturdays from 9.00am to 5.00pm (on rotation) About You We are keen to speak with high-performing Business Managers, Sales Controllers or ambitious Senior Sales Executives who possess strong commercial awareness, excellent interpersonal skills and a genuine passion for luxury automotive retail. To be considered you will need to have the following qualities: • Demonstrate a proven track record within luxury automotive finance or prestige vehicle sales • Possess excellent financial and commercial understanding • Be highly organised with exceptional attention to detail • Have the confidence to engage with high-net-worth and prestige clientele • Lead by example and positively influence those around you • Thrive within a fast-paced, performance-driven environment • Operate with integrity, professionalism, and strong compliance awareness at all times Experience within prestige or luxury automotive brands would be advantageous, although individuals with the right attitude, professionalism and ambition from other car sales environments will also be considered, providing they can demonstrate relevant experience within their current role. We are passionate about developing talent, building careers, and creating an environment where individuals can thrive and achieve their full potential. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Customer Operations and Services Director Location : Hybrid, with regular travel to London/Birmingham/Leicester offices Salary : £120,000 + per annum, DOE + Excellent Benefits! Contract Type : Permanent, Full time What We Can Offer You: 30 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Are you a strategic operations or service leader who thrives on transforming complexity into world-class customer experiences This is a rare opportunity to step into a high-impact, executive-level role where you will define and lead a newly shaped, centralised Operations and Services function across a multi-brand, high-growth organisation. As Customer Operations and Services Director, you ll bring together people, processes, and technology to create a consistent, scalable, and commercially driven customer experience across all brands and business units. You ll also be part of the Executive Leadership Team (ELT), playing a critical role in shaping the future of Wilmington Plc. This is more than a leadership role, it s a chance to build, influence, and leave a lasting legacy across a complex, evolving organisation. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Shaping and leading a centralised Operations and Services function, ensuring clear ownership, efficient processes, and seamless collaboration across brands Designing a scalable operating model and delivering against budgets Setting and managing SLAs and KPIs, using data to drive performance, insight, and continuous improvement Overseeing day-to-day operations to ensure a consistent, high-quality customer experience Leading the Operations technology landscape, working with senior tech stakeholders to drive optimisation and innovation Building and inspiring a high-performing leadership team, fostering a culture of collaboration, engagement, and continuous improvement Driving organisational change, including talent development, succession planning, and effective people strategies Acting as a trusted partner to senior stakeholders, embedding a strong commercial mindset and building impactful internal and external relationships What s the Best Thing About This Role You won t just lead Operations, you ll reimagine how it works. From building a best-in-class function to influencing business-wide strategy, this role puts you at the heart of shaping the future of customer experience across a dynamic multi-brand organisation. What s the Most Challenging Thing About This Role Evolving a recently centralised operating model into a high-performing central function requires vision, resilience, and exceptional change leadership. Balancing strategic priorities with hands-on delivery in a complex, evolving environment will challenge and reward you in equal measure. What We re Looking For To be successful in this role, you must have: Proven experience creating or evolving a centralised (or quasi-centralised) operating model from a decentralised structure Strong track record in setting and delivering operational strategy, including SLAs and KPIs The ability to operate at a strategic level while remaining hands-on and delivery-focused Exceptional stakeholder management and relationship-building skills Strong data literacy with the ability to translate insights into compelling strategic actions Highly developed communication and influencing skills across all levels of seniority Experience leading through organisational change and managing complex team structures A passion for building high-performing teams and embedding a culture of continuous improvement Experience implementing systems and standardising processes to harness automation and efficiency To be successful in this role, it would be great if you have: Experience working in multi-brand or matrixed organisations A background in customer success or professional services Experience leading automation, transformation, or large-scale operational change programmes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us You ll be joining Wilmington Plc, a leading provider of data, insights, and education across Governance, Risk, and Compliance (GRC) markets. This role operates at a group level, supporting multiple brands within the Wilmington portfolio. Join Us and Do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Jun 12, 2026
Full time
Customer Operations and Services Director Location : Hybrid, with regular travel to London/Birmingham/Leicester offices Salary : £120,000 + per annum, DOE + Excellent Benefits! Contract Type : Permanent, Full time What We Can Offer You: 30 Days Annual Leave, Additional Holiday Purchase, Hybrid Working, Performance-Related Bonus, Life Assurance, Vitality Private Healthcare, Subsidised Gym Memberships, Cycle to Work Scheme, Discount Vouchers and Access to Wellbeing Resources Why Do We Want You Are you a strategic operations or service leader who thrives on transforming complexity into world-class customer experiences This is a rare opportunity to step into a high-impact, executive-level role where you will define and lead a newly shaped, centralised Operations and Services function across a multi-brand, high-growth organisation. As Customer Operations and Services Director, you ll bring together people, processes, and technology to create a consistent, scalable, and commercially driven customer experience across all brands and business units. You ll also be part of the Executive Leadership Team (ELT), playing a critical role in shaping the future of Wilmington Plc. This is more than a leadership role, it s a chance to build, influence, and leave a lasting legacy across a complex, evolving organisation. Please note : To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality and are committed to fostering an inclusive workplace. As a Disability Confident employer, we shortlist all applicants who meet the essential role criteria and guarantee an interview for candidates with disabilities who meet these criteria. For reasonable adjustments or to apply under our interview guarantee scheme, please use the contact details provided once you have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: Shaping and leading a centralised Operations and Services function, ensuring clear ownership, efficient processes, and seamless collaboration across brands Designing a scalable operating model and delivering against budgets Setting and managing SLAs and KPIs, using data to drive performance, insight, and continuous improvement Overseeing day-to-day operations to ensure a consistent, high-quality customer experience Leading the Operations technology landscape, working with senior tech stakeholders to drive optimisation and innovation Building and inspiring a high-performing leadership team, fostering a culture of collaboration, engagement, and continuous improvement Driving organisational change, including talent development, succession planning, and effective people strategies Acting as a trusted partner to senior stakeholders, embedding a strong commercial mindset and building impactful internal and external relationships What s the Best Thing About This Role You won t just lead Operations, you ll reimagine how it works. From building a best-in-class function to influencing business-wide strategy, this role puts you at the heart of shaping the future of customer experience across a dynamic multi-brand organisation. What s the Most Challenging Thing About This Role Evolving a recently centralised operating model into a high-performing central function requires vision, resilience, and exceptional change leadership. Balancing strategic priorities with hands-on delivery in a complex, evolving environment will challenge and reward you in equal measure. What We re Looking For To be successful in this role, you must have: Proven experience creating or evolving a centralised (or quasi-centralised) operating model from a decentralised structure Strong track record in setting and delivering operational strategy, including SLAs and KPIs The ability to operate at a strategic level while remaining hands-on and delivery-focused Exceptional stakeholder management and relationship-building skills Strong data literacy with the ability to translate insights into compelling strategic actions Highly developed communication and influencing skills across all levels of seniority Experience leading through organisational change and managing complex team structures A passion for building high-performing teams and embedding a culture of continuous improvement Experience implementing systems and standardising processes to harness automation and efficiency To be successful in this role, it would be great if you have: Experience working in multi-brand or matrixed organisations A background in customer success or professional services Experience leading automation, transformation, or large-scale operational change programmes We know it s not a skill, but the successful candidate must have permission to work in the role s location by the start of their employment. About Us You ll be joining Wilmington Plc, a leading provider of data, insights, and education across Governance, Risk, and Compliance (GRC) markets. This role operates at a group level, supporting multiple brands within the Wilmington portfolio. Join Us and Do Work That Means Something At Wilmington plc, we help global customers to do the right business in the right way - providing trusted data, insights, and education to navigate the Governance, Risk and Compliance (GRC) landscape. When you join us, you ll not only make a real difference for our customers, you ll also enjoy flexibility through hybrid working and benefit from a wide range of learning, career, and development opportunities. Whether you're just starting out, returning to work after a break, or looking to take your next step, you ll be doing work with meaning. Join us and make a real difference. Click on APPLY today!
Operations Manager Leicester £60,000 - £80,000 + 10-20% bonus The Company Our client is a family-owned manufacturing business supplying plastic moulded components into industries including automotive, aerospace, power and medical. With a team of 40+ employees, the business supports customers across the UK, EU and USA click apply for full job details
Jun 12, 2026
Full time
Operations Manager Leicester £60,000 - £80,000 + 10-20% bonus The Company Our client is a family-owned manufacturing business supplying plastic moulded components into industries including automotive, aerospace, power and medical. With a team of 40+ employees, the business supports customers across the UK, EU and USA click apply for full job details
Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, cus click apply for full job details
Jun 12, 2026
Full time
Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, cus click apply for full job details
Job Title: Commercial Administrator Location: Brentwood, Essex Salary: 27,976 per annum including the benefits below, depending on experience Job Type: Permanent, Full-Time (Office based) Who are Windsor Waste Management? Windsor Waste Management is a market leader in the asbestos disposal and hazardous waste management industry. With our expertise, we work with the construction, demolition and related industries across the UK providing storage, collection and disposal solutions for asbestos, hazardous, construction and demolition wastes. Key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team. Candidates must own vehicle/drive as office location is not accessible via public transport. Please note the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. About the Role: We are looking for a Commercial Administrator to join our fantastic team. As part of the Sales department, you will support the Client Relationship Managers and Client Relationship Executive by: Producing prompt and accurate quotations for Client Relationship Managers. Establishing and maintaining strong customer relationship to make us the first choice for their waste management requirements. Reviewing Client Relationship Managers' diaries at least a week ahead and support their meeting preparation by providing them with the last 5 quotes, actions from last meeting and any other relevant information requested. Update HubSpot with: customer interaction feedback or intelligence gained from communications with customers; and Client Relationship Managers' & Client Relationship Executive meeting notes Responding to email or telephone enquiries, and support with pricing enquiries from Client Relationship Managers Completion of, or obtaining, customer purchase orders and overseeing the speedy resolution of customer invoice queries Supporting on marketing campaigns when requested by the Commercial Director. Organising the analysis and testing of waste when required. Communicating new customers and work gained to the Customer Service Team to place orders. Carrying out administration duties for Hazibag collections Liaising and build strong relationships with service partners for both sub-contact and Hazibag services and assist with sourcing new partners. Skills & Experience Required: An understanding and/or experience of waste operations is desirable Knowledge and understanding of the asbestos market and/or hazardous waste management, solutions and legislation is desirable A very personable 'can do' attitude A proven ability to maintain focused on client sales delivery. Good interpersonal skills with proven ability to quickly build relationships with clients. Demonstrates initiative and the ability to multi-task. Excellent verbal and written communication skills. Commercially aware and takes pride in the quality and standard of their work. PC literate with good knowledge of IT systems, Microsoft Office suite Benefits: As part of the Windsor family, you will receive: 25 days holiday plus 8 bank holidays Pension Free on-site parking Active company social programme Employee of the month awards NO AGENCIES If you're interested in the role and would like to put yourself forward, please hit APPLY. Candidates with experience or relevant job titles of; Client Services Administrator, Administration Assistant, Admin Support, Commercial Assistant, Admin Support, Business Support and Customer Service may also be considered for this role.
Jun 12, 2026
Full time
Job Title: Commercial Administrator Location: Brentwood, Essex Salary: 27,976 per annum including the benefits below, depending on experience Job Type: Permanent, Full-Time (Office based) Who are Windsor Waste Management? Windsor Waste Management is a market leader in the asbestos disposal and hazardous waste management industry. With our expertise, we work with the construction, demolition and related industries across the UK providing storage, collection and disposal solutions for asbestos, hazardous, construction and demolition wastes. Key to our success are professional and customer-oriented employees who take pride in the service they offer to our customers and enjoy being part of a committed team. Candidates must own vehicle/drive as office location is not accessible via public transport. Please note the company does not offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. About the Role: We are looking for a Commercial Administrator to join our fantastic team. As part of the Sales department, you will support the Client Relationship Managers and Client Relationship Executive by: Producing prompt and accurate quotations for Client Relationship Managers. Establishing and maintaining strong customer relationship to make us the first choice for their waste management requirements. Reviewing Client Relationship Managers' diaries at least a week ahead and support their meeting preparation by providing them with the last 5 quotes, actions from last meeting and any other relevant information requested. Update HubSpot with: customer interaction feedback or intelligence gained from communications with customers; and Client Relationship Managers' & Client Relationship Executive meeting notes Responding to email or telephone enquiries, and support with pricing enquiries from Client Relationship Managers Completion of, or obtaining, customer purchase orders and overseeing the speedy resolution of customer invoice queries Supporting on marketing campaigns when requested by the Commercial Director. Organising the analysis and testing of waste when required. Communicating new customers and work gained to the Customer Service Team to place orders. Carrying out administration duties for Hazibag collections Liaising and build strong relationships with service partners for both sub-contact and Hazibag services and assist with sourcing new partners. Skills & Experience Required: An understanding and/or experience of waste operations is desirable Knowledge and understanding of the asbestos market and/or hazardous waste management, solutions and legislation is desirable A very personable 'can do' attitude A proven ability to maintain focused on client sales delivery. Good interpersonal skills with proven ability to quickly build relationships with clients. Demonstrates initiative and the ability to multi-task. Excellent verbal and written communication skills. Commercially aware and takes pride in the quality and standard of their work. PC literate with good knowledge of IT systems, Microsoft Office suite Benefits: As part of the Windsor family, you will receive: 25 days holiday plus 8 bank holidays Pension Free on-site parking Active company social programme Employee of the month awards NO AGENCIES If you're interested in the role and would like to put yourself forward, please hit APPLY. Candidates with experience or relevant job titles of; Client Services Administrator, Administration Assistant, Admin Support, Commercial Assistant, Admin Support, Business Support and Customer Service may also be considered for this role.
As a Crew Training Executive at TUI Airways, you will play a critical role in the planning and rostering of our comprehensive training programs for all Flight and Cabin Crew in the Northern Region. Your primary objective will be to continually monitor and optimise crew rosters, effectively utilising crew resources to minimise operational disruptions. This involves ensuring that all training requirements comply with legal and industrial agreements, while adhering to budgetary constraints. Reporting to the Flight Crew Training Team Leader, you will be the primary point of contact for all Trainers and crew training-related queries outside of normal office hours. This role involves working on a shift basis: 4 on/4 off from . The role is based fully onsite in our Luton Head Office. Please note this role focusses on the production of robust, optimised training schedules for our flight and cabin crew. It is not a training development or training delivery role. Applications close 24 June 2026 ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ABOUT THE JOB Lead the planning and coordination of all training requirements for both Flight and Cabin Crew, ensuring compliance with legal and industrial agreements while meeting budgetary constraints within the published rosterLeverage your expertise in Crewing, Roster Maintenance, and Crew Training environments to effectively manage ad hoc training requests, new entrant programs, command and type rating courses, RHS flying, and recurrent and conversion trainingCollaborate closely with key stakeholders such as Manpower Planning, Crew Planning, Airline Operations, and Flight Operations Training teams. Ensure clarity, provide input, and offer appropriate challenges to optimise training plansBuild and maintain strong relationships with stakeholders, including the Flight Operations Nominated Person and the Flight Crew Training Nominated Person. Ensure efficient and cost-effective utilisation of resources to successfully deliver the training planStrategically plan and coordinate all training requirements and associated duties for both Flight and Cabin Crew communitiesWork collaboratively with Crew Planning colleagues to align training schedules with the plans produced by Manpower Planning and Flight Operations Training departmentsEfficiently manage and facilitate ad hoc training requests as directed by Training ManagersOrganise and roster all elements of the training plan within TUI Airways, ensuring strict compliance with legal and industrial agreementsPlan training activities in line with budgetary constraints, ensuring operational stability and considering future implications of training event planning and replanningConduct thorough legality validation checks to ensure adherence to all European Aviation Safety Agency (EASA) regulations and the company Flight Time Limitation schemePerform quality analysis on various training activities to maximize the effectiveness and benefits of the training planMaintain clear and effective communication with Manpower Planning, Crew Planning, and Flight Operations Training teams to ensure alignment and clarity of the training planBuild robust relationships with stakeholders to understand, input, and appropriately challenge the training plan. Ensure the successful delivery of the training program while utilising resources efficiently and cost-effectively. ABOUT YOU IT literate with a minimum of O' Level/GCSE education or equivalentProven experience within an airline Crewing/Training environment is desiredUnderstanding of airline legal agreements would be preferableProcess and detail orientated with excellent organisational skillsAbility to work under pressure; assimilate information quickly, determine priorities and make decisions based on sound judgmentStrong inter-personal and excellent communication skills, written and spokenAbility to work as part of a teamAn enthusiastic ambassador of change who makes suggestions for improvementPrevious experience in a customer service based role is advantageous From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. SECURITY CLEARANCE STATEMENT At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).
Jun 12, 2026
Full time
As a Crew Training Executive at TUI Airways, you will play a critical role in the planning and rostering of our comprehensive training programs for all Flight and Cabin Crew in the Northern Region. Your primary objective will be to continually monitor and optimise crew rosters, effectively utilising crew resources to minimise operational disruptions. This involves ensuring that all training requirements comply with legal and industrial agreements, while adhering to budgetary constraints. Reporting to the Flight Crew Training Team Leader, you will be the primary point of contact for all Trainers and crew training-related queries outside of normal office hours. This role involves working on a shift basis: 4 on/4 off from . The role is based fully onsite in our Luton Head Office. Please note this role focusses on the production of robust, optimised training schedules for our flight and cabin crew. It is not a training development or training delivery role. Applications close 24 June 2026 ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ABOUT THE JOB Lead the planning and coordination of all training requirements for both Flight and Cabin Crew, ensuring compliance with legal and industrial agreements while meeting budgetary constraints within the published rosterLeverage your expertise in Crewing, Roster Maintenance, and Crew Training environments to effectively manage ad hoc training requests, new entrant programs, command and type rating courses, RHS flying, and recurrent and conversion trainingCollaborate closely with key stakeholders such as Manpower Planning, Crew Planning, Airline Operations, and Flight Operations Training teams. Ensure clarity, provide input, and offer appropriate challenges to optimise training plansBuild and maintain strong relationships with stakeholders, including the Flight Operations Nominated Person and the Flight Crew Training Nominated Person. Ensure efficient and cost-effective utilisation of resources to successfully deliver the training planStrategically plan and coordinate all training requirements and associated duties for both Flight and Cabin Crew communitiesWork collaboratively with Crew Planning colleagues to align training schedules with the plans produced by Manpower Planning and Flight Operations Training departmentsEfficiently manage and facilitate ad hoc training requests as directed by Training ManagersOrganise and roster all elements of the training plan within TUI Airways, ensuring strict compliance with legal and industrial agreementsPlan training activities in line with budgetary constraints, ensuring operational stability and considering future implications of training event planning and replanningConduct thorough legality validation checks to ensure adherence to all European Aviation Safety Agency (EASA) regulations and the company Flight Time Limitation schemePerform quality analysis on various training activities to maximize the effectiveness and benefits of the training planMaintain clear and effective communication with Manpower Planning, Crew Planning, and Flight Operations Training teams to ensure alignment and clarity of the training planBuild robust relationships with stakeholders to understand, input, and appropriately challenge the training plan. Ensure the successful delivery of the training program while utilising resources efficiently and cost-effectively. ABOUT YOU IT literate with a minimum of O' Level/GCSE education or equivalentProven experience within an airline Crewing/Training environment is desiredUnderstanding of airline legal agreements would be preferableProcess and detail orientated with excellent organisational skillsAbility to work under pressure; assimilate information quickly, determine priorities and make decisions based on sound judgmentStrong inter-personal and excellent communication skills, written and spokenAbility to work as part of a teamAn enthusiastic ambassador of change who makes suggestions for improvementPrevious experience in a customer service based role is advantageous From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. SECURITY CLEARANCE STATEMENT At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).
As a Crew Training Executive at TUI Airways, you will play a critical role in the planning and rostering of our comprehensive training programs for all Flight and Cabin Crew in the Northern Region. Your primary objective will be to continually monitor and optimise crew rosters, effectively utilising crew resources to minimise operational disruptions. This involves ensuring that all training requirements comply with legal and industrial agreements, while adhering to budgetary constraints. Reporting to the Flight Crew Training Team Leader, you will be the primary point of contact for all Trainers and crew training-related queries outside of normal office hours. This role involves working on a shift basis: 4 on/4 off from . The role is based fully onsite in our Luton Head Office. Please note this role focusses on the production of robust, optimised training schedules for our flight and cabin crew. It is not a training development or training delivery role. Applications close 24 June 2026 ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ABOUT THE JOB Lead the planning and coordination of all training requirements for both Flight and Cabin Crew, ensuring compliance with legal and industrial agreements while meeting budgetary constraints within the published rosterLeverage your expertise in Crewing, Roster Maintenance, and Crew Training environments to effectively manage ad hoc training requests, new entrant programs, command and type rating courses, RHS flying, and recurrent and conversion trainingCollaborate closely with key stakeholders such as Manpower Planning, Crew Planning, Airline Operations, and Flight Operations Training teams. Ensure clarity, provide input, and offer appropriate challenges to optimise training plansBuild and maintain strong relationships with stakeholders, including the Flight Operations Nominated Person and the Flight Crew Training Nominated Person. Ensure efficient and cost-effective utilisation of resources to successfully deliver the training planStrategically plan and coordinate all training requirements and associated duties for both Flight and Cabin Crew communitiesWork collaboratively with Crew Planning colleagues to align training schedules with the plans produced by Manpower Planning and Flight Operations Training departmentsEfficiently manage and facilitate ad hoc training requests as directed by Training ManagersOrganise and roster all elements of the training plan within TUI Airways, ensuring strict compliance with legal and industrial agreementsPlan training activities in line with budgetary constraints, ensuring operational stability and considering future implications of training event planning and replanningConduct thorough legality validation checks to ensure adherence to all European Aviation Safety Agency (EASA) regulations and the company Flight Time Limitation schemePerform quality analysis on various training activities to maximize the effectiveness and benefits of the training planMaintain clear and effective communication with Manpower Planning, Crew Planning, and Flight Operations Training teams to ensure alignment and clarity of the training planBuild robust relationships with stakeholders to understand, input, and appropriately challenge the training plan. Ensure the successful delivery of the training program while utilising resources efficiently and cost-effectively. ABOUT YOU IT literate with a minimum of O' Level/GCSE education or equivalentProven experience within an airline Crewing/Training environment is desiredUnderstanding of airline legal agreements would be preferableProcess and detail orientated with excellent organisational skillsAbility to work under pressure; assimilate information quickly, determine priorities and make decisions based on sound judgmentStrong inter-personal and excellent communication skills, written and spokenAbility to work as part of a teamAn enthusiastic ambassador of change who makes suggestions for improvementPrevious experience in a customer service based role is advantageous From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. SECURITY CLEARANCE STATEMENT At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).
Jun 12, 2026
Full time
As a Crew Training Executive at TUI Airways, you will play a critical role in the planning and rostering of our comprehensive training programs for all Flight and Cabin Crew in the Northern Region. Your primary objective will be to continually monitor and optimise crew rosters, effectively utilising crew resources to minimise operational disruptions. This involves ensuring that all training requirements comply with legal and industrial agreements, while adhering to budgetary constraints. Reporting to the Flight Crew Training Team Leader, you will be the primary point of contact for all Trainers and crew training-related queries outside of normal office hours. This role involves working on a shift basis: 4 on/4 off from . The role is based fully onsite in our Luton Head Office. Please note this role focusses on the production of robust, optimised training schedules for our flight and cabin crew. It is not a training development or training delivery role. Applications close 24 June 2026 ABOUT OUR OFFER Personal benefits: Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more.Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teamsCommunity: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation. ABOUT THE JOB Lead the planning and coordination of all training requirements for both Flight and Cabin Crew, ensuring compliance with legal and industrial agreements while meeting budgetary constraints within the published rosterLeverage your expertise in Crewing, Roster Maintenance, and Crew Training environments to effectively manage ad hoc training requests, new entrant programs, command and type rating courses, RHS flying, and recurrent and conversion trainingCollaborate closely with key stakeholders such as Manpower Planning, Crew Planning, Airline Operations, and Flight Operations Training teams. Ensure clarity, provide input, and offer appropriate challenges to optimise training plansBuild and maintain strong relationships with stakeholders, including the Flight Operations Nominated Person and the Flight Crew Training Nominated Person. Ensure efficient and cost-effective utilisation of resources to successfully deliver the training planStrategically plan and coordinate all training requirements and associated duties for both Flight and Cabin Crew communitiesWork collaboratively with Crew Planning colleagues to align training schedules with the plans produced by Manpower Planning and Flight Operations Training departmentsEfficiently manage and facilitate ad hoc training requests as directed by Training ManagersOrganise and roster all elements of the training plan within TUI Airways, ensuring strict compliance with legal and industrial agreementsPlan training activities in line with budgetary constraints, ensuring operational stability and considering future implications of training event planning and replanningConduct thorough legality validation checks to ensure adherence to all European Aviation Safety Agency (EASA) regulations and the company Flight Time Limitation schemePerform quality analysis on various training activities to maximize the effectiveness and benefits of the training planMaintain clear and effective communication with Manpower Planning, Crew Planning, and Flight Operations Training teams to ensure alignment and clarity of the training planBuild robust relationships with stakeholders to understand, input, and appropriately challenge the training plan. Ensure the successful delivery of the training program while utilising resources efficiently and cost-effectively. ABOUT YOU IT literate with a minimum of O' Level/GCSE education or equivalentProven experience within an airline Crewing/Training environment is desiredUnderstanding of airline legal agreements would be preferableProcess and detail orientated with excellent organisational skillsAbility to work under pressure; assimilate information quickly, determine priorities and make decisions based on sound judgmentStrong inter-personal and excellent communication skills, written and spokenAbility to work as part of a teamAn enthusiastic ambassador of change who makes suggestions for improvementPrevious experience in a customer service based role is advantageous From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know. SECURITY CLEARANCE STATEMENT At TUI, safety is our top priority. We conduct thorough background checks on all employees who join our Airline. Rest assured; we'll guide you on the necessary information you need to provide at each stage. Please note that if you are applying for a role in the UK, you must ensure you can provide a full 5 years referencing, plus a criminal record check for all countries you've resided in for more than 6 months in the past 5 years (some costs may apply).
Quest Search & Selection is currently recruiting for a Product Director - Marketplace (UK&I). Here you shape and deliver the vision and direction of the marketplace platform. You will oversee the development of scalable solutions across merchant acquisition, product data management, pricing/promotional tools, and delivery operations, supporting growth across the business. Here you will work closely with regional leadership teams, you will convert market requirements into effective platform enhancements, ensuring a strong product offering, attractive value proposition, and an outstanding customer journey. The business is for a 1PL e-commerce platform. Their advanced technology offers fast and reliable delivery services. With 1st class, supply chain at its core & cutting-edge digital solutions, this business is renowned for its innovation and excellence, all within a start-up culture. The roles & responsibilities of this Product Director- Marketplace (UK&I) role: Own and deliver the global marketplace product strategy and roadmap, aligned with business growth objectives. Drive measurable improvements across product selection, pricing competitiveness, conversion, and fulfilment performance. Develop and scale marketplace capabilities, including seller onboarding, catalogue integration, pricing, promotions, and logistics solutions. Partner with regional and country leadership teams to identify growth opportunities and translate them into product initiatives. Leverage data, customer insights, and experimentation to optimise performance and drive continuous improvement. Lead, mentor, and develop a high-performing product team, fostering excellence in execution and talent development. The qualifications of this Product Director- Marketplace (UK&I) role: Demonstrated 10 + years experience within Products roles - this is a SLT role Extensive experience leading teams within product strategy and delivery within a large-scale marketplace or platform business. That you can show evidence of developing and scaling marketplace capabilities You must have eCommerce, marketplace experience Strong ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. Proven track record of building, scaling, and optimising global platforms across multiple EU markets is highly desirable Excellent leadership, communication, and stakeholder management capabilities The benefits for this Product Director- Marketplace (UK&I) role: Bonus Competitive six-figure salary 4-5 days office based - central London head office Travel Allowance Private healthcare Pension Phone & Tech An exciting chance to be part of a for a fast-moving e-commerce business as Product Director - Marketplace (UK&I) , if you have the right experience for the role of, please do apply to reference no . JO-/D We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Jun 12, 2026
Full time
Quest Search & Selection is currently recruiting for a Product Director - Marketplace (UK&I). Here you shape and deliver the vision and direction of the marketplace platform. You will oversee the development of scalable solutions across merchant acquisition, product data management, pricing/promotional tools, and delivery operations, supporting growth across the business. Here you will work closely with regional leadership teams, you will convert market requirements into effective platform enhancements, ensuring a strong product offering, attractive value proposition, and an outstanding customer journey. The business is for a 1PL e-commerce platform. Their advanced technology offers fast and reliable delivery services. With 1st class, supply chain at its core & cutting-edge digital solutions, this business is renowned for its innovation and excellence, all within a start-up culture. The roles & responsibilities of this Product Director- Marketplace (UK&I) role: Own and deliver the global marketplace product strategy and roadmap, aligned with business growth objectives. Drive measurable improvements across product selection, pricing competitiveness, conversion, and fulfilment performance. Develop and scale marketplace capabilities, including seller onboarding, catalogue integration, pricing, promotions, and logistics solutions. Partner with regional and country leadership teams to identify growth opportunities and translate them into product initiatives. Leverage data, customer insights, and experimentation to optimise performance and drive continuous improvement. Lead, mentor, and develop a high-performing product team, fostering excellence in execution and talent development. The qualifications of this Product Director- Marketplace (UK&I) role: Demonstrated 10 + years experience within Products roles - this is a SLT role Extensive experience leading teams within product strategy and delivery within a large-scale marketplace or platform business. That you can show evidence of developing and scaling marketplace capabilities You must have eCommerce, marketplace experience Strong ability to balance strategic thinking with hands-on execution in a fast-paced, high-growth environment. Proven track record of building, scaling, and optimising global platforms across multiple EU markets is highly desirable Excellent leadership, communication, and stakeholder management capabilities The benefits for this Product Director- Marketplace (UK&I) role: Bonus Competitive six-figure salary 4-5 days office based - central London head office Travel Allowance Private healthcare Pension Phone & Tech An exciting chance to be part of a for a fast-moving e-commerce business as Product Director - Marketplace (UK&I) , if you have the right experience for the role of, please do apply to reference no . JO-/D We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Your new company Are you a proven leader within the legal sector with experience of supervising teams in a management or leadership capacity? If so, I want to hear from you. My client, a leading legal practice based in the heart of Liverpool's business quarter, is seeking a professional Operations Manager to join their team on a permanent basis. My client is an ambitious, forward-thinking firm that leverages technology to ethically and efficiently offer Finance, Adjudication, Insurance and Representation services to UK customers. Based in contemporary offices with excellent transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full time Monday to Friday with standard office hours. A hybrid model is in place to work from home once day per week after a 6-month probation period. I am seeking an Operations Manager to design and supervise the legal standards of care that my client offers their clients and to ensure that they operate within regulatory best practices. The firm is currently focused on housing disrepair and tenancy deposit claims but is quickly growing into other service areas. Some of your duties will include but not limited to Lead and optimise the organisational processes Responsible for overseeing daily operations, implementing strategic initiatives, and ensuring the organisation's goals are achieved efficiently. Lead and supervise multiple teams across various departments to ensure seamless workflow and high performance. Develop, implement, and monitor operational strategies aligned with organisational objectives. Oversee resource management, staffing, and procurement, to optimise operational efficiency. Establish and maintain quality standards, ensuring compliance with industry regulations and internal policies. Analyse operational data to identify areas for improvement and implement effective solutions. Foster a positive organisational culture centred on teamwork, accountability, and continuous improvement. Collaborate with executive management to develop long-term plans and operational policies. Manage relationships with external vendors, partners, and stakeholders to support organisational objectives What you'll need to succeed Proven legal experience in supervising teams within a management or leadership capacity. Strong management skills with the ability to oversee multiple projects simultaneously. Demonstrated leadership qualities with a track record of motivating teams towards achieving strategic goals. Excellent organisational skills with the ability to analyse complex information and make informed decisions. Strong communication skills, both written and verbal. This role is ideal for a proactive leader eager to contribute to organisational excellence through strategic oversight and effective team management. What you'll get in return Competitive salary at between 50,000 to 55,000 per annum Great city centre location Contemporary offices Hybrid model after probation Selection of benefits Supportive and dynamic team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Full time
Your new company Are you a proven leader within the legal sector with experience of supervising teams in a management or leadership capacity? If so, I want to hear from you. My client, a leading legal practice based in the heart of Liverpool's business quarter, is seeking a professional Operations Manager to join their team on a permanent basis. My client is an ambitious, forward-thinking firm that leverages technology to ethically and efficiently offer Finance, Adjudication, Insurance and Representation services to UK customers. Based in contemporary offices with excellent transport links in and out of the city, this is an opportunity not to be missed. Your new role The position is offered full time Monday to Friday with standard office hours. A hybrid model is in place to work from home once day per week after a 6-month probation period. I am seeking an Operations Manager to design and supervise the legal standards of care that my client offers their clients and to ensure that they operate within regulatory best practices. The firm is currently focused on housing disrepair and tenancy deposit claims but is quickly growing into other service areas. Some of your duties will include but not limited to Lead and optimise the organisational processes Responsible for overseeing daily operations, implementing strategic initiatives, and ensuring the organisation's goals are achieved efficiently. Lead and supervise multiple teams across various departments to ensure seamless workflow and high performance. Develop, implement, and monitor operational strategies aligned with organisational objectives. Oversee resource management, staffing, and procurement, to optimise operational efficiency. Establish and maintain quality standards, ensuring compliance with industry regulations and internal policies. Analyse operational data to identify areas for improvement and implement effective solutions. Foster a positive organisational culture centred on teamwork, accountability, and continuous improvement. Collaborate with executive management to develop long-term plans and operational policies. Manage relationships with external vendors, partners, and stakeholders to support organisational objectives What you'll need to succeed Proven legal experience in supervising teams within a management or leadership capacity. Strong management skills with the ability to oversee multiple projects simultaneously. Demonstrated leadership qualities with a track record of motivating teams towards achieving strategic goals. Excellent organisational skills with the ability to analyse complex information and make informed decisions. Strong communication skills, both written and verbal. This role is ideal for a proactive leader eager to contribute to organisational excellence through strategic oversight and effective team management. What you'll get in return Competitive salary at between 50,000 to 55,000 per annum Great city centre location Contemporary offices Hybrid model after probation Selection of benefits Supportive and dynamic team Progression opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. Your day-to-day responsibilities: Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for succes As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!) About you: Passionate about delivering an amazing customer experience Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Ambition to take on more responsibility and ownership quickly Benefits: Up to 20 'work from anywhere' days per year Posh Christmas and summer parties Tons of sponsored (but not too heavily organised!) office fun Access to apprenticeships and formal coaching
Jun 12, 2026
Full time
This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services). They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to find work.They're now 10 years old with over 10,000 customers, 1,500 cleaners and a consistent track record of rapid growth. They have big plans to replicate this success outside London and in whole new verticals such as gardening and end-of-tenancy cleaning, so they're looking for bright and ambitious people to help make this happen.This role in Customer Ops is their entry point for talented graduates into the business. Previous joiners have moved up into senior management, become marketing leads and have used the skills they've learned to move into all kinds of great roles. Your day-to-day responsibilities: Solving queries and problems from customers and cleaners via phone, messaging and email; you'll have agency to do the right thing, not follow a script Helping to solve thornier issues such as customer complaints or cleaners who need to take time off at late notice Onboarding our new cleaners via online calls, listening to their questions and helping to set them up for succes As you get more experienced, you'll expand your knowledge and responsibilities into any number of areas, for example: using data to match supply (cleaners) with demand (bookings), helping with online help centre content, learning about tradespeople and becoming the main growth person for an entirely new product (like plumbing or gardening!) About you: Passionate about delivering an amazing customer experience Incredibly organised and detail-oriented, with outstanding critical thinking and creative problem solving skills Exceptional communication skills, both written and verbal A positive and high-energy attitude Ambition to take on more responsibility and ownership quickly Benefits: Up to 20 'work from anywhere' days per year Posh Christmas and summer parties Tons of sponsored (but not too heavily organised!) office fun Access to apprenticeships and formal coaching
Assistant Director - HR Services (Interim) Location: West Midlands (minimum 2 days per week) Duration: 6 months Day Rate : 700- 800 per day (inside IR35) The Opportunity We are seeking an experienced Assistant Director - HR Services to join a large and complex organisation at a critical point of transformation. This is a high-impact leadership role, forming part of the extended HR team. You will lead a multidisciplinary HR Services function, overseeing Resourcing, HR Operations, HR Data & Insight, Payroll and Pensions, ensuring high-quality, compliant, and customer-focused service delivery across the organisation. Key Responsibilities Provide strategic and operational leadership across HR Services functions Lead end-to-end resourcing, including workforce planning, talent acquisition and onboarding Oversee payroll and pensions delivery for circa 10,000 employees, ensuring accuracy and compliance Drive continuous improvement, service modernisation, and shared service delivery models Ensure robust HR data integrity, analytics and insight to inform decision-making Act as deputy to the Director of HR Services as required Build strong stakeholder relationships across the organisation and with trade unions About You Significant senior-level experience leading HR operations in a complex organisation Strong knowledge of HR, payroll, pensions, and employment legislation Proven experience delivering transformation and service improvement Strategic thinker with the ability to translate vision into operational delivery. CIPD Level 7 qualified (or equivalent experience) Why Apply? This is a unique opportunity to shape and modernise HR service delivery in a large-scale environment, with real organisational impact. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 12, 2026
Seasonal
Assistant Director - HR Services (Interim) Location: West Midlands (minimum 2 days per week) Duration: 6 months Day Rate : 700- 800 per day (inside IR35) The Opportunity We are seeking an experienced Assistant Director - HR Services to join a large and complex organisation at a critical point of transformation. This is a high-impact leadership role, forming part of the extended HR team. You will lead a multidisciplinary HR Services function, overseeing Resourcing, HR Operations, HR Data & Insight, Payroll and Pensions, ensuring high-quality, compliant, and customer-focused service delivery across the organisation. Key Responsibilities Provide strategic and operational leadership across HR Services functions Lead end-to-end resourcing, including workforce planning, talent acquisition and onboarding Oversee payroll and pensions delivery for circa 10,000 employees, ensuring accuracy and compliance Drive continuous improvement, service modernisation, and shared service delivery models Ensure robust HR data integrity, analytics and insight to inform decision-making Act as deputy to the Director of HR Services as required Build strong stakeholder relationships across the organisation and with trade unions About You Significant senior-level experience leading HR operations in a complex organisation Strong knowledge of HR, payroll, pensions, and employment legislation Proven experience delivering transformation and service improvement Strategic thinker with the ability to translate vision into operational delivery. CIPD Level 7 qualified (or equivalent experience) Why Apply? This is a unique opportunity to shape and modernise HR service delivery in a large-scale environment, with real organisational impact. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. What you'll own Client experience & relationships - Lead the Client Services function and hold the line on service standards. - Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. - Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. - Build real relationships with buyers, sellers, landlords, investors and partners. - Track client satisfaction and act on what it tells you. - Set service standards that put the client first, and make sure the team lives by them. Team leadership & development - Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. - Run regular reviews, coaching and training. - Set clear objectives, KPIs and development plans for each person. - Build a team that's calm under pressure and genuinely good with people. Transaction progression - Oversee the full journey: draft listing instruction exchange completion. - Coordinate sales, conveyancers, auction partners and clients so nothing stalls. - Keep clients informed at every stage - bad news fast, never silence. Process, compliance & systems - Review and improve client services processes so they're faster and clearer. - Keep records, documentation and client comms accurate and to standard. - Work with compliance to meet regulatory requirements. - Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. Operational & commercial - Report regularly on satisfaction, team performance, transaction progress and service levels. - Spot opportunities to improve retention and generate referrals. - Work across sales, compliance, marketing and operations to keep the experience consistent. - Support growth and operational improvement initiatives. What we're looking for - Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. - A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. - High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. - Comfortable carrying a high volume of calls and emails without dropping the detail. - Someone who runs towards a difficult conversation, not away from it. - Strong people-management instincts - you coach, you don't just manage. - Confident with CRM systems - Salesforce experience is a real plus. - Organised under pressure, with the judgement to know what to escalate and when. - Clear communicator. Plain English, no waffle, on the phone and on the page.
Jun 12, 2026
Full time
SF Partners are supporting our high growth client in recruiting a Client Services Manager to lead their growing Client Services team. It's a pivotal role: you'll own client communication, transaction progression, team performance and service standards, reporting to the Sales & Operations Director. You'll inherit a team of four and build from there. This is hands-on - you'll lead the team and be on the calls and emails yourself, especially when a transaction gets complicated or the news is hard. You'll come from property, estate agency, auctions, conveyancing, financial services or customer success - somewhere client-facing, fast-moving and detail-heavy. What you'll own Client experience & relationships - Lead the Client Services function and hold the line on service standards. - Handle a high volume of client calls and emails directly - and set the standard for how the team handles theirs. - Be the escalation point for complex enquiries and complaints, and resolve them, don't just route them. - Build real relationships with buyers, sellers, landlords, investors and partners. - Track client satisfaction and act on what it tells you. - Set service standards that put the client first, and make sure the team lives by them. Team leadership & development - Manage, mentor and develop a team of four Client Services Executives, and grow it as the business scales. - Run regular reviews, coaching and training. - Set clear objectives, KPIs and development plans for each person. - Build a team that's calm under pressure and genuinely good with people. Transaction progression - Oversee the full journey: draft listing instruction exchange completion. - Coordinate sales, conveyancers, auction partners and clients so nothing stalls. - Keep clients informed at every stage - bad news fast, never silence. Process, compliance & systems - Review and improve client services processes so they're faster and clearer. - Keep records, documentation and client comms accurate and to standard. - Work with compliance to meet regulatory requirements. - Get the most out of our CRM - we run on Salesforce - and help optimise how the team uses it. Operational & commercial - Report regularly on satisfaction, team performance, transaction progress and service levels. - Spot opportunities to improve retention and generate referrals. - Work across sales, compliance, marketing and operations to keep the experience consistent. - Support growth and operational improvement initiatives. What we're looking for - Proven experience leading a client services, client care or customer success team - this is a must, not a nice-to-have. - A track record in property, auctions, conveyancing, financial services or a similar regulated, client-facing field. - High energy and genuine enthusiasm - the kind of person clients are glad picked up the phone, and the team feeds off. - Comfortable carrying a high volume of calls and emails without dropping the detail. - Someone who runs towards a difficult conversation, not away from it. - Strong people-management instincts - you coach, you don't just manage. - Confident with CRM systems - Salesforce experience is a real plus. - Organised under pressure, with the judgement to know what to escalate and when. - Clear communicator. Plain English, no waffle, on the phone and on the page.
Customer Service Executive. £30,000 + Bonus/Commission + Excellent Benefits. Based Wetherby . A consultative Inbound customer relationship role that does not involve any cold calling or prospecting. This company offer an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training and career advancement. To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence & positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or Customer Service experience is ideal. The Role Managing inbound calls and enquiries from pre-sales & after-sales customers, providing industry leading advice and offering the best products/solutions for their lifestyle or project. Acting as first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes & taking the opportunity to maximise sales through up-selling/cross selling. Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer. Ensuring all daily admin is kept up to date, including contact us forms, Ebay, Amazon, Klarna and Livechat tickets. Build great relationships with our customers and develop trust in our products/brand, as well as with our internal teams to contribute towards our 'win together' culture. Assisting departments we work with closely, such as Purchasing, Operations and Accounts, with queries and actioning feedback to ensure data and processes are up to date. Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry. You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression. To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis and
Jun 12, 2026
Full time
Customer Service Executive. £30,000 + Bonus/Commission + Excellent Benefits. Based Wetherby . A consultative Inbound customer relationship role that does not involve any cold calling or prospecting. This company offer an incredible working culture. You will work alongside some amazing people. The culture promotes positivity, honesty, teamwork, incredible training and career advancement. To be considered for this role, your personality and outlook on life must match their culture. They want to see confidence & positivity, without ego. An inquisitive mind, a determination to succeed, but must be a team player. Sales or Customer Service experience is ideal. The Role Managing inbound calls and enquiries from pre-sales & after-sales customers, providing industry leading advice and offering the best products/solutions for their lifestyle or project. Acting as first point of contact for any customer enquiries by telephone, email, or live chat to provide quotes & taking the opportunity to maximise sales through up-selling/cross selling. Management of the sales pipeline to track and manage potential sales and ensure we are winning quotes by following up with the customer. Ensuring all daily admin is kept up to date, including contact us forms, Ebay, Amazon, Klarna and Livechat tickets. Build great relationships with our customers and develop trust in our products/brand, as well as with our internal teams to contribute towards our 'win together' culture. Assisting departments we work with closely, such as Purchasing, Operations and Accounts, with queries and actioning feedback to ensure data and processes are up to date. Taking part in regular training sessions to keep your product knowledge up to date to be able to offer the best standard in our industry. You don't need to be the finished article. But you do need to be credible, curious, and motivated by a sense of progression. To apply, please email a copy of your CV to Darren Dewrance of Aaron Wallis and
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a Senior Administrator to to join the CEO's Office, playing a key role in providing high-quality administrative and coordination support to senior leaders across the Federation. You will ensure the smooth running of day-to-day operations, managing priorities, supporting meetings and events and delivering work to a consistently high standard. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality administrative and coordination support to the CEO's Office and senior leaders Preparing, formatting and updating documents, reports, correspondence and presentations Maintaining accurate and accessible electronic and hard-copy filing systems Responding to calls, emails and queries promptly and professionally Supporting day-to-day office operations by managing priorities and tracking actions Coordinating Federation-wide meetings and events, including preparing papers and recording actions Supporting and attending conferences and key Federation events Undertaking ad hoc administrative tasks and project support Facilitating HR administration and onboarding for senior staff Maintaining accurate employee records within Oracle Fusion Supporting payroll changes and ensuring accuracy of submitted information Preparing data for annual salary reviews, including pay and bonus information Managing the annual collection of Declaration of Interest forms Maintaining and updating emergency contact records Setting up and managing the annual leave system (E-days) Handling sensitive HR and payroll information with confidentiality and discretion WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Experience of working in a busy administrative, executive support or office coordination role. Experience of handling confidential and sensitive information with discretion. Experience of maintaining accurate records and using administrative systems. Understanding of the importance of safeguarding, confidentiality and data protection. Experience of working with senior stakeholders and responding to competing priorities. Excellent organisational skills, with the ability to manage a varied workload and meet deadlines. Strong attention to detail and a high level of accuracy. Ability to prioritise effectively and use initiative without needing close supervision. Ability to follow processes carefully while also identifying where improvements may be needed. Ability to produce clear, accurate documents, records, action points and correspondence. Excellent written and verbal communication skills. Confidence and professionalism when dealing with senior leaders, colleagues, academies, external organisations and visitors. Ability to build and maintain effective professional relationships at all levels. Calm, helpful and customer-focused approach. Ability to handle sensitive or challenging queries with tact and discretion For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans
Jun 12, 2026
Full time
WORKING WITH US The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve. We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve. As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris. To discover more about our culture, ethos and what it is like to work here, visit the Why Work For Us page. ABOUT THIS OPPORTUNITY We are looking for a Senior Administrator to to join the CEO's Office, playing a key role in providing high-quality administrative and coordination support to senior leaders across the Federation. You will ensure the smooth running of day-to-day operations, managing priorities, supporting meetings and events and delivering work to a consistently high standard. MAIN AREAS OF RESPONSIBILITY Your responsibilities will include: Providing high-quality administrative and coordination support to the CEO's Office and senior leaders Preparing, formatting and updating documents, reports, correspondence and presentations Maintaining accurate and accessible electronic and hard-copy filing systems Responding to calls, emails and queries promptly and professionally Supporting day-to-day office operations by managing priorities and tracking actions Coordinating Federation-wide meetings and events, including preparing papers and recording actions Supporting and attending conferences and key Federation events Undertaking ad hoc administrative tasks and project support Facilitating HR administration and onboarding for senior staff Maintaining accurate employee records within Oracle Fusion Supporting payroll changes and ensuring accuracy of submitted information Preparing data for annual salary reviews, including pay and bonus information Managing the annual collection of Declaration of Interest forms Maintaining and updating emergency contact records Setting up and managing the annual leave system (E-days) Handling sensitive HR and payroll information with confidentiality and discretion WHAT WE ARE LOOKING FOR We would like to hear from you if you have: Experience of working in a busy administrative, executive support or office coordination role. Experience of handling confidential and sensitive information with discretion. Experience of maintaining accurate records and using administrative systems. Understanding of the importance of safeguarding, confidentiality and data protection. Experience of working with senior stakeholders and responding to competing priorities. Excellent organisational skills, with the ability to manage a varied workload and meet deadlines. Strong attention to detail and a high level of accuracy. Ability to prioritise effectively and use initiative without needing close supervision. Ability to follow processes carefully while also identifying where improvements may be needed. Ability to produce clear, accurate documents, records, action points and correspondence. Excellent written and verbal communication skills. Confidence and professionalism when dealing with senior leaders, colleagues, academies, external organisations and visitors. Ability to build and maintain effective professional relationships at all levels. Calm, helpful and customer-focused approach. Ability to handle sensitive or challenging queries with tact and discretion For a full job description and person specification, please download the Job Pack. APPLYING FOR THIS POSITION If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date. When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application. A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received. OUR VISION & VALUES Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed. We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues. IMPORTANT INFORMATION Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. WHAT WE CAN OFFER YOU Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. You will also have access to a variety of benefits, support programmes and initiatives including: Excellent opportunities for continuous professional development and career progression Annual performance and loyalty bonus Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts Harris Wellbeing Cash Plan including cover for routine and specialist healthcare Employee Assistance Programme for free and confidential advice Cycle to work salary sacrifice scheme Wide range of shopping, leisure, and travel discounts 20% off at Tapi Carpets, exclusive to Harris employees Interest-free ICT and season ticket loans
Job Purpose: Helping us achieve our purpose by delivering excellent service to our invoice finance customers. Your role will support our customers throughout their entire relationship from on-boarding to termination. Your role is to help identify all forms of risk; protecting our capital and ensuring our clients consistently receive great outcomes. Key Duties: Ensure facilities are operated and managed in accordance with sanctioned terms and mandate. To assist in the evolution of procedures adopting best practice from industry expectations. On-boarding clients, ensuring facilities deliver desired outcomes and fairly support clients need. Develop strong client relationships understanding their business and funding requirements. Management of Client Executives with focus upon performance, development needs and ensuring priorities are managed. Assist in the management of recovery cases and to contribute to identification and implementation of recovery strategies. Review various data sources to ensure risk is identified and rigorously interrogated proposing suitable mitigation as appropriate. Periodically review facilities and negotiate revised terms for any variations required. You will assist and support colleagues including sales, operations, risk teams and from the wider SME Division. Contribute to completion of all team tasks particularly in times of high workload. About You: Key Skills: Minimum of 5 years invoice finance experience working within operations at senior level. You will be familiar in the identification of invoice finance risk and possessing strong communication skills, are confident in discussing any findings with clients. You have a good understanding of Microsoft products. An ability to quickly understand Dancerace and RiskFactor software will be an advantage. Enquiring mind to seek out broad information and raise further enquiry to protect our security. You thrive in a team focused and independent working environment; being able to organise and prioritise when managing high workloads, taking ownership of tasks to deliver great outcomes. Team player, positive and flexible, prepared to nurture others in the achievement of team goals. Organised with ability to manage time particularly when working under time pressures. Professional and ability to work with confidential information. Desirable Skills: ABFA Certificate Course Financial analysis skills Qualification & Education Must have a Foundation level in course ABFA. Full clean driving license is also a requirement.
Jun 11, 2026
Full time
Job Purpose: Helping us achieve our purpose by delivering excellent service to our invoice finance customers. Your role will support our customers throughout their entire relationship from on-boarding to termination. Your role is to help identify all forms of risk; protecting our capital and ensuring our clients consistently receive great outcomes. Key Duties: Ensure facilities are operated and managed in accordance with sanctioned terms and mandate. To assist in the evolution of procedures adopting best practice from industry expectations. On-boarding clients, ensuring facilities deliver desired outcomes and fairly support clients need. Develop strong client relationships understanding their business and funding requirements. Management of Client Executives with focus upon performance, development needs and ensuring priorities are managed. Assist in the management of recovery cases and to contribute to identification and implementation of recovery strategies. Review various data sources to ensure risk is identified and rigorously interrogated proposing suitable mitigation as appropriate. Periodically review facilities and negotiate revised terms for any variations required. You will assist and support colleagues including sales, operations, risk teams and from the wider SME Division. Contribute to completion of all team tasks particularly in times of high workload. About You: Key Skills: Minimum of 5 years invoice finance experience working within operations at senior level. You will be familiar in the identification of invoice finance risk and possessing strong communication skills, are confident in discussing any findings with clients. You have a good understanding of Microsoft products. An ability to quickly understand Dancerace and RiskFactor software will be an advantage. Enquiring mind to seek out broad information and raise further enquiry to protect our security. You thrive in a team focused and independent working environment; being able to organise and prioritise when managing high workloads, taking ownership of tasks to deliver great outcomes. Team player, positive and flexible, prepared to nurture others in the achievement of team goals. Organised with ability to manage time particularly when working under time pressures. Professional and ability to work with confidential information. Desirable Skills: ABFA Certificate Course Financial analysis skills Qualification & Education Must have a Foundation level in course ABFA. Full clean driving license is also a requirement.
Reading has a new flexible workspace and they need the right person to bring it to life. If you love being the heartbeat of a busy, people-focused environment and take real pride in the experience you deliver, this is worth a read. About our client Our client operates a premium flexible workspace in Reading, offering serviced offices, coworking, and meetings and events facilities. The centre is a vibrant, professional environment where the experience of members and visitors is at the heart of everything. This is a close-knit team where day-to-day operations, people, and presentation standards all matter. The role As Community Host, you'll be the face of the centre. Reporting to the Centre Executive, you'll play a hands-on role in keeping the space running smoothly, delivering an outstanding experience for members and visitors, and supporting the commercial performance of the centre. It's a varied, on-the-ground role that blends hospitality, operations, and light commercial awareness. What you'll be doing Welcoming members, clients and visitors and delivering a consistently warm, professional front-of-house experience Supporting meetings and events from set-up through to breakdown, including AV checks and room turnarounds Building genuine relationships with members, handling queries at first point of contact and identifying upselling opportunities Keeping communal areas, meeting rooms and show offices presented to the highest standards Supporting the day-to-day operation of the centre including admin tasks, contractor sign-in, and supplier liaison Ensuring compliance with GDPR and AML requirements, and contributing to health and safety checks Skills and experience Essential Experience in a customer-facing role, ideally within hospitality, coworking, serviced offices or a similar environment Confident, professional communicator at all levels Strong attention to detail and high personal presentation standards Competent IT user, comfortable with booking systems and Microsoft Office Resilient, proactive and able to stay calm under pressure Desirable Experience within a flexible workspace or members' club setting Familiarity with AML or compliance processes Further qualifications in hospitality, business or customer service
Jun 11, 2026
Full time
Reading has a new flexible workspace and they need the right person to bring it to life. If you love being the heartbeat of a busy, people-focused environment and take real pride in the experience you deliver, this is worth a read. About our client Our client operates a premium flexible workspace in Reading, offering serviced offices, coworking, and meetings and events facilities. The centre is a vibrant, professional environment where the experience of members and visitors is at the heart of everything. This is a close-knit team where day-to-day operations, people, and presentation standards all matter. The role As Community Host, you'll be the face of the centre. Reporting to the Centre Executive, you'll play a hands-on role in keeping the space running smoothly, delivering an outstanding experience for members and visitors, and supporting the commercial performance of the centre. It's a varied, on-the-ground role that blends hospitality, operations, and light commercial awareness. What you'll be doing Welcoming members, clients and visitors and delivering a consistently warm, professional front-of-house experience Supporting meetings and events from set-up through to breakdown, including AV checks and room turnarounds Building genuine relationships with members, handling queries at first point of contact and identifying upselling opportunities Keeping communal areas, meeting rooms and show offices presented to the highest standards Supporting the day-to-day operation of the centre including admin tasks, contractor sign-in, and supplier liaison Ensuring compliance with GDPR and AML requirements, and contributing to health and safety checks Skills and experience Essential Experience in a customer-facing role, ideally within hospitality, coworking, serviced offices or a similar environment Confident, professional communicator at all levels Strong attention to detail and high personal presentation standards Competent IT user, comfortable with booking systems and Microsoft Office Resilient, proactive and able to stay calm under pressure Desirable Experience within a flexible workspace or members' club setting Familiarity with AML or compliance processes Further qualifications in hospitality, business or customer service
