14 jobs found

Assistant Director of Regulatory Services Do you enjoy being part of a high-performing service, working in a supportive environment where your talents are recognised, nurtured and developed? This is a senior leadership opportunity for an experienced regulatory services professional with expertise in planning, highways development control, trading standards, compliance and service transformation click apply for full job details

Job Description: Head of Research Operations (College of Medicine and Health) Post title and post number - Head of Research Operations College/Budget Centre - Research Strategy & Services Division Terms and Conditions - Administrative and Other Related Academic staff Job Family Framework - Managerial Grade - Grade 9 Salary Range - £58,225 - £67,468 (with potential to consider up to £73,708) Background The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally. They ensure the University's resources are used wisely, manage and improve the infrastructure which sits at the heart of the institution, and support decisions to be made quickly and based on sound evidence. Our Birmingham Professional programme operates across the University, supporting colleagues to network and collaborate, offering opportunities to learn and develop, contributing to the delivery of the University's objectives, and helping everyone to understand the broader context within which we work. Department overview The University has a bold vision to build upon the success of REF2021 by continuing to enhance research performance across awards, outputs, income, and impact. At the core of this endeavour lies the Research Strategy & Services Division (RSSD), a newly established department focused on catalysing the University's Birmingham 2030 research ambitions. Role Summary The Head of Research Operations (College of Medicine & Health) is a pivotal role within the RSSD, responsible for leading a CMH research support function, working in close collaboration with the wider Division and academic and Professional Services colleagues in the College. Reporting to the Assistant Director RSSD, the Head of Research Operations will lead a team of expert practitioners that deliver a portfolio of research support activities, including research development & facilitation, proposal drafting, budget preparation, compliance, and contracts negotiation. The successful candidate will provide visible and proactive leadership, ensuring regular face-to-face engagement to build trust, foster collaboration, and offer hands-on support to team members. They will create an environment where individuals feel valued and empowered, balancing strategic oversight with day-to-day guidance. Being present and accessible, the leader will strengthen team cohesion and drive performance. In addition, they will develop strong internal and external networks across the University and beyond, positioning the team as a trusted partner in delivering high-quality research support. Organograms RSSD: College Hub (Medicine and Health) RSSD: High level Structure Reporting to the Assistant Director RSSD, the Head of Research Operations leads one of our four College Hub Research Support teams, encompassing all aspects of pre-award research support, due diligence, grants set up, and contracts. The Head of Research Operations is a core member of a wider, integrated research leadership team that works collectively across the full lifecycle of research activity. Working in close partnership with the Head of Research Strategy & Development, the Head of Post Award, the Trusted Research team, and the Research Ethics, Governance and Integrity team, the role contributes to a seamless, end-to-end approach to research support that brings together strategic development, operational delivery, and proportionate oversight of risk and compliance. This collaborative environment provides significant scope to shape creative and effective approaches across the research pathway - from proposal development through to the management of complex awards and contracts - while contributing to the design of efficient, sustainable processes and systems. As part of a supportive and high-performing leadership community, the role also offers strong opportunities for professional growth and career development, alongside the chance to make a tangible institutional impact. The RSSD is committed to a collaborative and open culture, and the Head of Research Operations will benefit from this and will embed this same culture within their College Hub Research Support team to ensure that colleagues are supported and work collectively. They will form part of the RSSD College Hubs Senior Leadership Team and the Extended Leadership Group for the wider Research Strategy & Services Division. Being approachable and open to staff within the RSSD and the wider University is a key element of the role, reflecting the collaborative approach that is essential to effective research support. Key internal stakeholders include academics, College Heads of Department, School Heads of Research and College Deputy Director of Operations for Research Support. The Head of Research Operations will also have the opportunity to develop relationships with strategic partners, funders and HEIs from across the sector. Main duties: Working with your Research Support Managers, lead a Research Support Team of c25 research support professionals to effectively manage and agree prioritisation of workload across all aspects of pre-award research support including: research development; research facilitation and support for proposal drafting; budget preparation and costing; compliance with funder terms and conditions; submissions to funder; regulatory compliance and trusted research, including due diligence on partners and funders and referrals for export control; grant set up; negotiation and agreement of research contracts and research-related agreements. Ensure timely monitoring and reporting to senior colleagues in RSSD and the College of key performance indicators including grant applications, awards, contribution, success rates and contracts clearance levels. Develop and lead innovations in research support that seek to enhance these measures and ensure that the impact of service innovations is clearly understood, that systemic issues are recognised and addressed, teams are supported to effectively deliver, and services are continually improved. As a contracts signatory for the University, ensure that there is a clear negotiating framework for all research and research related contracts, that is regularly reviewed and updated, which supports the negotiation of all agreements relating to research, ensuring that this includes appropriate provision for the protection of Intellectual Property, the effective transfer and protection of data including highly sensitive data, the right to publish academic work, and the recovery of appropriate funds to support research to support the overall financial position of the Colleges and University. Developing staff within the team to do the same, ensuring a strong, proportionate and risk-based approach to research contracting at the University. These agreements will include: industry-funded contract research, collaboration agreements, material transfer agreements, confidentiality/non-disclosure agreements and will also include trials specific agreements such as sponsorship agreements, and site agreements. To support teams with the more complex research applications and contracts as and when required, leading on such projects whilst providing team members the opportunity to develop their own skills in this regard via close working and ongoing mentorship in a culture of continuous professional development. Develop strong external networks across the Russell Group, professional bodies and wider sector to ensure the delivery of best practice at Birmingham. Empower the team to do the same, ensuring that the University is well connected and influential with major funders, partners, and collaborators from public sector, industry and policy organisations. Develop and embed a strong culture of collaboration, information and data sharing, and symbiotic working across the team to provide an agile, responsive and customer-focused service to researchers, external partners, and funders, to support the research ambitions of the College and the wider University in line with the Strategic Framework. Be responsible for HR matters within the team, leading and developing staff and ensuring that the recruitment, development and retention of highly capable staff is supported by clear development/career plans and performance processes and providing active support for, and leadership of, EDI matters. Bring innovative and creative solutions to the work of the Research Strategy & Services Division and working across the other RSSD Hubs to embed best practice, consistent and effective ways of working and to lead programmes of change. Act as an ambassador for the University, upholding and promoting the University's values and interests and deputising for the Deputy Director as required in high level delegations to campus from senior, board level representatives of major funders and partners ensuring that the University builds strong and effective partnerships in the pursuit of research income, impact, and influence. . click apply for full job details

Development Manager (Contracts) required by Apex Housing on a permanent basis Your new company The services of Hays have been retained by our client, Apex Housing, to recruit a Development Manager (Contracts) on a permanent basis to assist with their long-term growth plans. Apex are a leading Housing Association in Northern Ireland with their homes, services, and support enriching the lives of over 16,000 tenants. Apex has experienced significant growth in recent years with properties across Northern Ireland and have ambitious plans to expand further. The development team plays a central role in delivering high-quality, sustainable homes that meet community needs. Your new role Reporting to the Assistant Director of Development, you will be responsible for actively managing the organisation's on-site contractual operations across a range of development projects, ensuring that agreed programme, cost, quality, health and safety, and compliance targets are achieved. You will function as a client-side Project Manager, working on large scale housing-led projects providing professional oversight of consultant and contractor performance, managing NEC3/NEC4 contracts, and taking responsibility for project budgets, financial control, and contractual risk. The role supports the Assistant Director of Development by providing robust contractual, commercial, and technical expertise throughout the development life cycle. You will play a key role in delivering multiple large-scale housing-led development projects from tender stage through to completion and handover. Collaborating closely with internal colleagues and external consultants and contractors, you will ensure that contracts are effectively administered, risks are managed, and projects are delivered in line with organisational objectives and regulatory requirements. This is a hands-on technical role requiring strong experience in contract management, NEC forms of contract, Development Agreements, project financial control, and on-site delivery. A full job spec is available upon request. What you'll need to succeed To be considered for this position, you must possess: A level six qualification (e.g. bachelor's degree or Graduate Diploma) in a relevant discipline such as architecture, construction, engineering or quantity surveying with a minimum of three years' relevant technical building experience in a site management, architectural, contract management, or quantity surveying capacity. You will be able to demonstrate that you have: Experience in property and development contracts (e.g. conveyancing, JCT, NEC and consultant service contracts), with a clear understanding of the roles and responsibilities of partners within the development delivery process.A thorough understanding of the construction process and contract management.Knowledge and experience of risk management techniques.Experience and knowledge of cost management on large construction projects.The ability to construct and manage budgets, with a strong focus on performance management to achieve organisational targets, budget control, and funder requirements.The ability to manage audit and regulatory processes, meet challenging performance targets and ensure continuous improvement of services.Experience of leading a range of large and complex projects simultaneously, with a proven record of successful delivery.Excellent verbal and written communication skills, with strong leadership, negotiation, financial reporting, and commercial awareness.A current full driving licence and access to a suitable form of transport. What you'll get in return This position offers the opportunity to work with an established and growing Housing Association in an important role that will assist in the delivery of much needed new homes. This role offers great variety and the ability to make a real impact in ensuring the successful delivery of projects. What you need to do now Please contact Andrew McLarnon to discuss this position in confidence. Alternatively, please apply using the link attached to register your interest.

Assistant Director of Asset Investment and Sustainability (AIS) Advert Employer : Sutton Housing Partnership Ltd Location(s): Sutton Gate, London Contract Type: Permanent Working Hours: Full Time, average of 3-days per week onsite Grade Band: EMT4 Hours Per Week: 36 Salary Range Competitive salary of £93,660 - £95,600 pa , plus LGPS pension and attractive benefits. Pay award pending for 2026 Enhancements/Additional Payments: Market Supplement of £2.5k Leave Entitlement: 33 days Closing Date: 22nd June 2026 Anticipated Interview Date(s): 30th June 2026 SUTTON HOUSING PARTNERSHIP We are a groundbreaking, innovative housing partnership working as a not-for-profit organisation in the Borough of Sutton with ambitious objectives for making Sutton a great place to live. Formed in April 2006 as an Arms Length Management Organisation (ALMO) we work in partnership with Sutton Council and its residents, managing over 6,000 council properties and over 1,470 leasehold properties in Sutton. The Opportunity: This is one of those roles where the brief is simple on paper but the impact is anything but. Sutton Housing Partnership (SHP) is seeking an exceptional senior leader to join us as the Assistant Director of Asset Investment and Sustainability. This role is crucial for delivering real outputs and maximum value for our residents and the organisation. You will operate at a senior level to lead and motivate teams, foster collaborative working relationships, and drive our Major Works and sustainability agenda. You ll be operating at a strategic level, but close enough to delivery to know exactly where performance is won or lost. Key Responsibilities Will Include: You ll lead the capital investment programme end-to-end from developing intelligent, data-led major works programmes through to procurement, contractor management and delivery. This role sits at the centre of asset strategy, sustainability and operational delivery. You ll be responsible for ensuring programmes are compliant, commercially sound and deliver real value both in terms of asset performance and resident experience Leading the Asset Investment & Sustainability function, setting direction and driving a high-performance culture Developing and delivering major works programmes in excess of £20m, ensuring they are data-led, efficient and aligned to strategic priorities Overseeing procurement activity, ensuring compliance, value for money and strong commercial outcomes Managing contractor and supply chain performance, ensuring works are delivered to quality, cost and programme expectations Ensuring full compliance with asset management, building safety and regulatory requirements Owning budget planning, financial control and long-term investment forecasting Driving resident engagement strategy across major works programmes, ensuring a strong and consistent customer experience Leading service improvement and change initiatives to enhance performance, efficiency and delivery standards Working as part of the senior leadership team, collaborating across services to deliver organisational objectives Qualifications Required: Educated to degree level A professional building services qualification, e.g., RICS, CIOB. CIH Level 4 qualification in Managing Housing Maintenance or CIH Level 5 - Those willing to work or who are working towards the qualification are encouraged to apply Essential Requirements: This is a role for someone already operating at senior level within social housing asset investment or capital works. Significant experience leading major works programmes within social housing Proven track record delivering large-scale capital investment programmes (£20m+) Strong commercial and financial acumen, with experience managing budgets and driving value for money Deep understanding of asset management, building safety and regulatory frameworks Experience leading teams and driving performance at scale Strong procurement and contractor management capability Experience delivering service improvement and organisational change Professional qualification such as RICS, CIOB or CIH Level 5 (or equivalent experience) SHP Total Reward Offer Includes: 33 days annual leave, plus statutory holidays Local Government Pension Scheme (LGPS), which offers a valuable package of benefits for members and their dependents Hybrid working and a modern, flexible working environment Simply Health medical cash plan Staff Benefit platform via Pluxee HOME Award scheme1 Before applying, please refer to the role profile and ensure you meet the essential criteria. Closing Date: 14th June 2026 Anticipated interview date(s): 30th June 2026 We kindly request that Recruitment Agencies do not contact SHP with applicant CVs as they will not be considered.

Housing & Public Protection Business Improvement Manager Windsor & Maidenhead based Interim 3 6 Months Hybrid (1 2 days on site) £39.99 Umbrella / £31.33 PAYE We are seeking an experienced manager to lead business support, performance, and transformation activity within Housing and Public Protection. Key Responsibilities Lead and manage the Housing and Public Protection Business Support Team, analysts, and Housing Complaints and Review Officer. Drive service improvement initiatives and oversee a range of transformation projects. Support the leadership, management, and delivery of Housing and Public Protection services. Act as a key member of the management team, providing strategic and operational support to the Assistant Director for Housing and Public Protection. Ensure effective performance management, service delivery, and continuous improvement across the function. Use data, insight, and analysis to support decision-making and service enhancement. About You Proven experience in a business improvement, service improvement, transformation, or operational management role. Strong leadership experience managing teams within local government, housing, public protection, regulatory services, or a similar environment. Experience delivering change programmes and driving organisational improvement. Excellent stakeholder management and communication skills. Ability to operate strategically while maintaining oversight of day-to-day service delivery. Experience working within complex public sector environments is highly desirable. To find out more information please contact Lily at (url removed) Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency.

Sewell Wallis is extremely excited to be working with a leading innovative technology business that is a leader within their field. Due to increased workload, they're now looking to recruit a Purchase Ledger Assistant on a full-time basis. The ideal candidate will be a driven, motivated and confident purchase ledger assistant who has experience with processing a high volume of invoices. What will you be doing? Accurately process supplier invoices related to aviation services, maintenance, fuel, and ground handling. Perform invoice matching (invoice, purchase order) to ensure correct approvals and compliance. Reconcile supplier accounts and investigate discrepancies in a timely and efficient manner. Process multi-currency transactions (GBP, USD, EUR, etc.) and manage foreign exchange considerations. Ensure supplier payments are made within agreed terms, via BACS, CHAPS, or international wire transfers. Liaise with procurement, engineering, and operations teams to resolve invoice queries and PO issues. Handle expense reports and ensure compliance with internal policies and HMRC guidelines. Maintain accurate and up-to-date supplier master data, including banking details. Support internal and external audits with documentation and reporting. Ensure compliance with aviation industry standards, company policies, and UK regulatory requirements. What skills are we looking for? Previous experience in an Accounts Payable or finance role, ideally within the aviation, logistics, or transport sector. Strong understanding of invoice processing, payment cycles, and supplier management. Competent in Microsoft Excel, Google and finance systems (e.g. Sage). Strong numeracy skills, attention to detail, and ability to manage large volumes of transactions. What's on offer? Flexible working. Free parking. Competitive salary . Apply below or for more information, contact Lewis. To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview Are you ready to make a real impact in Financial Services? Join BDO as an Assistant Manager or Senior Consultant in our Internal Audit team in London. You'll lead internal audits and regulatory advisory work, building strong client relationships and expanding your expertise in the insurance sector. You'll support Senior Management in executing the audit plan, represent BDO at client meetings, and engage in recruitment and budgeting activities. We're looking for someone with a passion for Financial Services, strong relationship skills, and a keen eye for business opportunities. Apply now to be part of a team that sets the standard for client service. You'll be someone with: Demonstrable experience of insurance internal audit or regulatory assurance experience Knowledge of the insurance sector and the UK regulatory environment Have undertaken a range of internal audit or advisory assignments Recognised accountancy or internal audit professional qualifications and/or memberships i.e. ICAEW, CIMA, CIIA, ACCA etc. Preferred but not essential if the candidate has alternative relevant qualification. Strong written / communication skills, ability to influence, lead, engage, and manage stakeholders You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6, 500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required : No Reports to : VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) Manages and is responsible for day-to-day activities of one or more unit of operations Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company's operations Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts Manage the daily/weekly/monthly P&L Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis Spends time on floor to audit current procedures to monitor and improve efficiency of operations Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day Leads, manages, develops and motivates a team of ACCM's in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied Participate in monthly and quarterly ATAC meetings Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate Demonstrates expertise on Teleperformance's tools, service offerings and processes, and a deep understanding of the client's requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance's capabilities Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues. Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices Other duties as assigned. Main Job Requirements Education and Specific Training Bachelor's degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience Minimum 3 years' experience of complaint management in a regulated environment preferably Financial Service Minimum 2 years' experience of fraud management in a regulated financial services environment Experience of managing a large operation of 200+ people Experience of outsourcing preferable Special Certifications Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills Comprehensive computer skills Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others Ability to use Excel's advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills Achievement oriented Superior analytical ability Superior communication skills Robust and commercially balanced decision-making Flexibility Sound reasoning & judgement Excellent leadership and management skills Planning and organizing Lead by example / integrity Problem Solving Employee & Client satisfaction orientated Self-motivated and can motivate others Highly advanced team building skills Strategic and commercial thinker High levels of resilience and focus Coaching focus Advanced facilitation & presentation skills Advanced project management skills Advanced change management skills Advanced KPI knowledge and understanding Commercially astute Driven to succeed Continuous improvement mindset

Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons As a firm our focus on delivering quality audit work for the benefit of the public interest is our key priority. Our Audit teams are essential, not just to BDO, but to the whole economy. With specialist knowledge of sectors, markets and geographies; our auditors have the business understanding necessary to deliver the high quality and robust audits that companies and their stakeholders can trust. As part of our Audit team, you'll receive the support you need to reach your potential. From completing professional qualifications to developing new skills and exploring different learning opportunities, you'll join a friendly and diverse team whose work really matters. Use your skills to build a career in Audit at BDO. We'll help you succeed The work we do is underpinned by quality. We deliver audits which are trusted and transparent which can be relied upon by companies and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. You'll be someone with: ACA/ACCA/ICAS Qualified or overseas equivalent. Educated up to degree level or CTS. Experience supervising and coaching junior members of staff on site. Working knowledge of UK and International GAAS, IFRS, UK GAAP and Financial Reporting requirements. Working knowledge of firm services, issues regarding advice, and regulation and compliance, including anti-money laundering. Demonstrable knowledge of current economic and market trends. You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. Responsibility: Predominant amount of time will be spent off-site at audit entities' premises. Identifies risk matters and raises with a manager and/or partner, while exercising judgement within agreed parameters. Produce work for the Manager and/or Partner review clearly highlighting issues and providing potential solutions to issues identified. Identify and understand audit entities needs, suggest potential solutions on technical matters and communicate and agree audit entities needs and potential solutions with managers. Active engagement with senior audited entities staff in order to gain a good understanding of their business and ensure the efficient execution of the audit Take primary responsibility for monitoring progress against budget, and when the actual differs from the budget then gain a full understanding for the Manager. Supervise, coach and develop junior members of staff within teams, on audit entities premises and in the office. Ensure compliance with internal (audit methodology and risk management) and external (regulatory) requirements Participate in group, stream and firm wide activities Assists in the planning, execution and finalisation of all areas of the audit assignment for manager or partner review, seeking input for areas of concern and judgement. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.