Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Jun 12, 2026
Full time
Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Jun 12, 2026
Full time
Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Jun 12, 2026
Full time
Head of Operations Spider is advertising on behalf of a specialist professional services business seeking a Head of Operations to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary:£45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn strategic ideas into operational success. As Head of Operations , you will take ownership of the day-to-day running of the business, ensuring operational excellence across client services, finance, HR, systems, compliance and team performance. You'll thrive in a high-pressure but informal environment, balancing commercial priorities with exceptional client service while helping to drive a growing and ambitious organisation. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Head of Operations , you will bring significant senior leadership experience gained within a professional service, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to lead teams, improve processes and manage high-volume, time-sensitive workloads. Commercially minded and strategically aware, you will constantly look for opportunities to improve performance, increase efficiency and maximise profitability. You will be comfortable supporting and constructively challenging senior stakeholders where required, bringing fresh ideas and a solutions-focused approach. Highly organised and analytical, you will possess excellent communication and stakeholder management skills, with the ability to build strong relationships at all levels internally and externally. You will be a positive, ambitious and exceptionally charismatic leader who remains calm under pressure and enjoys working within a fast-paced, entrepreneurial environment. A passion for the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role, the position offers significant scope to shape operations, influence future growth and play a key part in the long-term success of the organisation. You will work alongside an established leadership team in a flexible, collaborative and informal environment where initiative, innovation and commercial thinking are genuinely valued. If you have the relevant skills and experience for this Head of Operations role and would like to be considered, please apply by forwarding an up-to-date CV, including a covering letter as the first page of your CV , as to why you feel you are the best candidate for this role. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
We are looking for an experienced Senior Engineer with a strong technical background in Microsoft 365, security, and modern workplace technologies. This role focuses on designing, securing, and improving Microsoft environments for customers, while acting as a trusted technical advisor and escalation point within the engineering team. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Excellent knowledge of: Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Desirable Skills PowerShell scripting and automation. Experience with Microsoft Sentinel and Defender XDR. Experience improving technical standards and engineering processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Jun 12, 2026
Full time
We are looking for an experienced Senior Engineer with a strong technical background in Microsoft 365, security, and modern workplace technologies. This role focuses on designing, securing, and improving Microsoft environments for customers, while acting as a trusted technical advisor and escalation point within the engineering team. Key Responsibilities Design, deploy, and optimise Microsoft 365 environments including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft 365 Groups. Lead tenant reviews, remediation projects, migrations, and platform standardisation. Design and manage secure identity solutions using Microsoft Entra ID. Implement and maintain security technologies including Conditional Access, MFA, Passwordless Authentication, PIM, Microsoft Defender, and Microsoft Purview. Manage and secure endpoints using Intune and Windows Autopilot across Windows, macOS, iOS, and Android. Apply Zero Trust and Microsoft security best practices to customer environments. Support compliance and governance requirements including GDPR and ISO-aligned controls. Use PowerShell and automation to improve efficiency, consistency, and service quality. Produce and maintain technical documentation, standards, and runbooks. Act as a senior escalation point for complex incidents and projects. Mentor junior engineers and contribute to technical standards across the business. Build strong customer relationships and translate business requirements into secure technical solutions. Required Skills & Experience Strong hands-on experience with Microsoft 365 administration and architecture. Excellent knowledge of: Microsoft Entra ID (Azure AD) Intune & Windows Autopilot Microsoft Defender & security tooling SharePoint Online & Teams Exchange Online Experience working within MSP or multi-tenant environments. Strong understanding of identity, endpoint security, and compliance best practices. Excellent troubleshooting, communication, and stakeholder management skills. Ability to lead technical decisions and work independently. Desirable Skills PowerShell scripting and automation. Experience with Microsoft Sentinel and Defender XDR. Experience improving technical standards and engineering processes. Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ROLE PURPOSE: You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice Create Application Support technical documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with all parts and levels of the organisation as a technical advisor for creative and innovative applications Ensure projects and service requests are delivered on time, within budget and required quality, whilst ensuring benefits are realised in line with the business case. Increase customer satisfaction and engagement by delivering world class customer solutions and resilient applications. Support and maintain digital solutions developed on the Social Care Case Management Databases and Customer Portals. Ensure applications are secure and users have the access they require. Maintain a working knowledge of relevant application developments and methodologies, including Enterprise Architecture, Application Lifecycle management, Application Portfolio management and ITIL support management EXPERIENCE: It is essential that the post holder has: Significant experience of working in a large and complex organisation in the support, development and change of enterprise, line of business and niche applications commonly used in Local Authorities, Liquidlogic, ContrOCC and Web development Significant experience of implementing and managing system projects and service requests. Considerable experience in Application Portfolio Management and Application Life-cycle Management and the deployment of such methodologies in medium / large organisations Considerable experience of system integration Considerable experience of Agile development and management methods Considerable experience of Enterprise Architecture, including using such tools as iServer, to map, visualise and analyse strategic goals, business services, and applications' components to manage strategic change. Considerable experience of ITIL methodology relating to change management. Experience of collaborating and partnering with a wide range of staff to improve/deliver business outcomes. It is desirable that the post holder has: Experience of other public sector organisations. Experience in Social Care applications and knowledge of configuration and administration of databases and portals.
Jun 12, 2026
Contractor
Aatom Recruitment is looking for RQ(phone number removed) - Applications Support Officer on behalf of a Local Authority. Job Title: RQ(phone number removed) - Applications Support Officer Contract Duration: 3 Months Hours Per Week: 35 ROLE PURPOSE: You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management You have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. Roles & Responsibility: Provide knowledge and guidance to teams and people on technical best practice Create Application Support technical documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with all parts and levels of the organisation as a technical advisor for creative and innovative applications Ensure projects and service requests are delivered on time, within budget and required quality, whilst ensuring benefits are realised in line with the business case. Increase customer satisfaction and engagement by delivering world class customer solutions and resilient applications. Support and maintain digital solutions developed on the Social Care Case Management Databases and Customer Portals. Ensure applications are secure and users have the access they require. Maintain a working knowledge of relevant application developments and methodologies, including Enterprise Architecture, Application Lifecycle management, Application Portfolio management and ITIL support management EXPERIENCE: It is essential that the post holder has: Significant experience of working in a large and complex organisation in the support, development and change of enterprise, line of business and niche applications commonly used in Local Authorities, Liquidlogic, ContrOCC and Web development Significant experience of implementing and managing system projects and service requests. Considerable experience in Application Portfolio Management and Application Life-cycle Management and the deployment of such methodologies in medium / large organisations Considerable experience of system integration Considerable experience of Agile development and management methods Considerable experience of Enterprise Architecture, including using such tools as iServer, to map, visualise and analyse strategic goals, business services, and applications' components to manage strategic change. Considerable experience of ITIL methodology relating to change management. Experience of collaborating and partnering with a wide range of staff to improve/deliver business outcomes. It is desirable that the post holder has: Experience of other public sector organisations. Experience in Social Care applications and knowledge of configuration and administration of databases and portals.
Mandarin Speaking Resident Advisor Location: Croft Court, Bristol Contract: Part-time 24.5 hours per week Working pattern: Monday to Friday, specific hours to be discussed at interview Start date: 1st June Croft Court, Bristol are looking to appoint a Mandarin?speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. Croft Court is a brand?new student accommodation development, opening to students for the very first time in September 2026 . This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents. The Role As a Resident Advisor, you ll work 25 hours per week, Monday to Friday, supporting the smooth day?to?day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home. Your responsibilities will include: Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email Supporting Mandarin?speaking residents and their families, helping them settle into their new home and community Helping to build a positive living environment by organising social events and activities Managing resident communications via social media platforms and traditional communication methods Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments Working collaboratively with colleagues on site and across the wider Fresh business We re looking for someone who is solutions?focused, enthusiastic and ready to make a real impact on the resident experience. About you You ll be approachable, organised and genuinely passionate about creating a strong sense of community. You ll be a great listener with excellent time?management and administrative skills, and you ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court. Essential requirements: Fluent in Mandarin and English Strong communication and customer service skills A proactive and positive attitude Ability to work independently and as part of a team Benefits of working at Fresh We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Jun 12, 2026
Full time
Mandarin Speaking Resident Advisor Location: Croft Court, Bristol Contract: Part-time 24.5 hours per week Working pattern: Monday to Friday, specific hours to be discussed at interview Start date: 1st June Croft Court, Bristol are looking to appoint a Mandarin?speaking Resident Advisor to join Fresh and help deliver an outstanding living experience for our residents. Croft Court is a brand?new student accommodation development, opening to students for the very first time in September 2026 . This is an exciting opportunity to be part of a new site from the beginning and help shape a positive community for our future residents. The Role As a Resident Advisor, you ll work 25 hours per week, Monday to Friday, supporting the smooth day?to?day running of the building. You will play a key role in creating a safe, inclusive and engaging community where residents feel supported and at home. Your responsibilities will include: Acting as a first point of contact for residents, providing excellent customer service both in person, over the phone and via email Supporting Mandarin?speaking residents and their families, helping them settle into their new home and community Helping to build a positive living environment by organising social events and activities Managing resident communications via social media platforms and traditional communication methods Supporting the wider site team with administrative tasks, including welcoming residents at reception and processing rental payments Working collaboratively with colleagues on site and across the wider Fresh business We re looking for someone who is solutions?focused, enthusiastic and ready to make a real impact on the resident experience. About you You ll be approachable, organised and genuinely passionate about creating a strong sense of community. You ll be a great listener with excellent time?management and administrative skills, and you ll take pride in creating a welcoming and supportive environment for everyone who lives at Croft Court. Essential requirements: Fluent in Mandarin and English Strong communication and customer service skills A proactive and positive attitude Ability to work independently and as part of a team Benefits of working at Fresh We offer: A dedicated Training team to assist you with development of your on-job training. A generous holiday entitlement of 25 days, plus bank holidays to recharge and enjoy life beyond work. An in-house Learning & Development team to support you with personal and professional development including vocational qualifications. Health cash plan to contribute to everyday healthcare expenses. Access to Your Wellbeing programme & OpenUp a confidential wellbeing platform. Stay active and take advantage of our cycle to work scheme. Access to exclusive shopping discounts to help your money go further! Life Insurance for peace of mind About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Leeds Bradford Airport
East Carlton, Leicestershire
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join Leeds Bradford Airport as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About Leeds Bradford Airport Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help us build the future of people management at Leeds Bradford Airport. REF-(Apply online only)
Jun 12, 2026
Contractor
Human Resources Advisor (12 Months FTC) Shape the future of people management at one of the UK's fastest-growing airports Join Leeds Bradford Airport as HR Advisor and become the trusted partner managers turn to for complex people challenges. You'll drive meaningful change across departments while building your expertise in a dynamic, fast-paced environment. This is a 12 Month Fixed Term Contract covering Maternity Leave About Leeds Bradford Airport Leeds Bradford Airport is one of the fastest growing regional airports in the UK, welcoming over 4 million passengers through our doors every year. We are committed to employing high quality people who are ambitious to succeed and support our exciting plans for the future, whilst delivering an outstanding service for our customers. We understand that our employees are our most important asset when it comes to providing the best service possible to our customers. We therefore operate with a ONE TEAM mentality, to enable us to DO THE RIGHT THING and ultimately BE THE BEST in what we do. What you'll be doing HR Advisory & Support Provide first-line HR support to managers, coaching them on employee relations issues Deliver comprehensive HR advice to help achieve corporate objectives Support managers to improve key people metrics including absence, performance and retention Collaborate with stakeholders on performance management and skills development processes Employee Relations Guide managers through grievance, disciplinary and absence management processes Provide employment law advice, ensuring compliance and fair treatment Coordinate occupational health services to improve wellbeing across the business Support consultation and negotiation meetings as required Performance & Development Ensure effective use of performance management approaches organisation-wide Support managers dealing with underperformance situations Create and deliver business projects to meet departmental objectives Monitor and produce key HR metrics data What you'll bring Previous experience working in an HR environment Employment law knowledge Strong employee relations experience Experience providing high-quality advice to managers on people matters Strong stakeholder management and communication skills Ability to work in a fast-paced environment managing multiple priorities Proficiency in Microsoft Office and HR systems CIPD Level 5 qualification or equivalent experience (desirable) Due to security checks required for this role, all candidates will be subject to a basic criminal record check and must be able to provide a continuous five-year checkable work history. In addition, further checks may apply. What we will offer in return Competitive Salary Discretionary bonus Free onsite parking Electric Vehicle Scheme Pension scheme Life Assurance Brand new shiny, top of the range office Cycle to work scheme Free lounge access Onsite discounts Friendly work environment Employee Assistance programme Genuine career opportunities Ready to make your mark in a role where your HR expertise directly impacts business success? Apply now and help us build the future of people management at Leeds Bradford Airport. REF-(Apply online only)
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 12, 2026
Full time
Contact Centre Manager - Birmingham 40,000 annual salary Excellent opportunity to develop your career! 8:30am - 5.30pm (Monday - Friday) Are you an inspiring leader with a passion for driving sales success and enhancing customer experiences? If so, we invite you to bring your talents to our client, a dynamic organisation in the utilities sector. We're looking for a dedicated Contact Centre Manager to lead a vibrant contact centre team in Birmingham! What You'll Do: As our Contact Centre Manager, you'll take charge of the day-to-day operations of a busy contact centre, overseeing both inbound and outbound sales. Your leadership will ensure that every order is processed accurately and that our customers receive exceptional service with minimal wait times. Key responsibilities include : Team Leadership: Lead a diverse team of 17, including Sales Advisors, Team Leaders, and a Supervisor. Sales & Performance: Own and deliver on sales targets, revenue goals, and key performance indicators (KPIs). Customer Relations: Build strong, lasting relationships with our customers by understanding and addressing their needs. Operational Excellence: Oversee all aspects of contact centre operations, ensuring high service levels and efficient issue resolution. What We're Looking For: A Contact Centre Manager who is not just a number-cruncher but a motivator! If you thrive in a fast-paced environment and can inspire your team to achieve greatness, you'll be a perfect fit. Here are the key skills and experiences we're seeking: Proven experience in call centre, sales, or customer service management with a hands-on approach. Strong leadership, motivational, and organizational skills. Excellent communication and interpersonal abilities. A knack for problem-solving and decision-making. Why Join our Client? This is more than just a job; it's an opportunity to lead a high-performing sales team and make a tangible impact to their customers. You'll enjoy: A permanent contract with competitive benefits. A vibrant, supportive work environment where your contributions truly matter. Opportunities for professional development and career growth. Success in This Role Looks Like: Consistent achievement of sales and revenue targets. Enhanced conversion rates and improved customer retention. A high-performing, engaged sales team that feels valued and motivated. Streamlined, responsive contact centre operations that exceed customer expectations. Ready to Make Your Mark? If you're enthusiastic about driving sales success and want to lead a talented team in a thriving sector, we want to hear from you! Apply now to join our client as a Contact Centre Manager and help shape the future of their customer engagement! We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Senior Parts Advisor Automotive Location: Nottingham Salary: £30,800 £34,300 OTE Job Type: Full-time, Permanent A busy automotive dealership in Nottingham is seeking an experienced Senior Parts Advisor to join their high-performing aftersales team. This is an excellent opportunity for someone with strong parts knowledge who is confident working in a fast-paced environment and supporting both custome click apply for full job details
Jun 12, 2026
Full time
Senior Parts Advisor Automotive Location: Nottingham Salary: £30,800 £34,300 OTE Job Type: Full-time, Permanent A busy automotive dealership in Nottingham is seeking an experienced Senior Parts Advisor to join their high-performing aftersales team. This is an excellent opportunity for someone with strong parts knowledge who is confident working in a fast-paced environment and supporting both custome click apply for full job details
Mpeople Recruitment North West
Burnley, Lancashire
Job Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday / Between the hours of 8.30AM 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their account Assist in the monitoring of device status and problem solving to resolve device malfunctions Produce and despatch personalised customer communications being fully compliant to GDPR Security checks over the phone with customers Manage customer and colleague expectations through good quality communication Closing down alerts on the system Providing information for reports to team leaders / managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail is essential Ability to work under pressure and act decisively Ability to communicate with members of the public and have the ability to defuse situations A flexible can-do attitude and professional Excellent communicator, written and verbal Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines Working to targets Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
Jun 12, 2026
Seasonal
Job Role: Customer Service/Contact Centre Advisor Location: Burnley Job Type: Temporary 6 - 12 Month Contract (Reviewed) Working Pattern: Monday Friday / Between the hours of 8.30AM 5.30PM / 37.5 Hours Pay Rate: £12.71 per hour increasing to £14.27, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence. DBS required Duties: Receiving inbound calls regarding technical enquiries Manage the timely resolution of customer concerns Providing advice and guidance Taking payments over the phone Updating customer details on the internal bespoke system Contacting customers regarding alerts on their account Assist in the monitoring of device status and problem solving to resolve device malfunctions Produce and despatch personalised customer communications being fully compliant to GDPR Security checks over the phone with customers Manage customer and colleague expectations through good quality communication Closing down alerts on the system Providing information for reports to team leaders / managers Other duties as outlined by line manager Key Skills: Previous experience of working in a service delivery environment is essential Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office Attention to detail is essential Ability to work under pressure and act decisively Ability to communicate with members of the public and have the ability to defuse situations A flexible can-do attitude and professional Excellent communicator, written and verbal Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines Working to targets Mpeople, are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.
Parts Advisor (Heavy Machinery / Agricultural) £28,000 - £30,000 (OTE 40K) + 30 Days Holiday + Training + Bonus Alnwick Are you a Parts Advisor looking for an exciting work environment where you will be engaging with local customers in this busy, dynamic and growing machinery dealership? Do you want opportunities to develop your career through bespoke training, progression routes to management and t click apply for full job details
Jun 12, 2026
Full time
Parts Advisor (Heavy Machinery / Agricultural) £28,000 - £30,000 (OTE 40K) + 30 Days Holiday + Training + Bonus Alnwick Are you a Parts Advisor looking for an exciting work environment where you will be engaging with local customers in this busy, dynamic and growing machinery dealership? Do you want opportunities to develop your career through bespoke training, progression routes to management and t click apply for full job details
Customer Service Advisor Newcastle We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure. This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives. What You'll Do: Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features. Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard. Log all enquiries accurately and quickly into the CRM system, maintaining up-to-date and compliant records. Qualify leads confidently against set criteria to ensure customers are matched to the right homes. Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants. Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top-notch service every step of the way. Make occasional outbound follow-up calls using the applicant database to progress warm leads where appropriate. Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence. Carry out simple system checks and updates to ensure records remain accurate, tidy and audit- What We're Looking For: A customer-focused person with a passion for delivering outstanding service. Exceptional listening skills and a knack for building rapport over the phone. Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly. A motivated self-starter who thrives in a fast-paced environment and adapts well to change. Experience managing a high-volume workload, with excellent time management and organisational skills. A team player with a keen eye for detail and strong accuracy in your work. Your Working Hours:. 35 hours per week on an alternating bi-weekly pattern: Weeks 1 & 3: Monday to Friday: 09:00 - 17:00 Weeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00 What You'll Get in Return: A basic salary of £24,000 A great working culture with like-minded individuals A proven career path with opportunities to progress A fantastic benefits package
Jun 12, 2026
Full time
Customer Service Advisor Newcastle We're recruiting for a Customer Service Advisor position that offers a refreshing change! Dive into a career filled with warm and hot inbound calls, surrounded by a delightful culture where every interaction is a pleasure. This role offers a chance at a rewarding career with an exciting property developer, but here's the best part - you don't need prior property experience! We welcome applicants from all backgrounds who are passionate about delivering exceptional service and making a difference in people's lives. What You'll Do: Be the friendly face of our client's company, providing expert guidance and information on their amazing homes available for rent - including key details such as pricing, layouts and features. Handle warm-hot inbound enquiries only, ensuring every customer feels valued and heard. Log all enquiries accurately and quickly into the CRM system, maintaining up-to-date and compliant records. Qualify leads confidently against set criteria to ensure customers are matched to the right homes. Utilise your exceptional communication skills to build strong relationships and rapport with prospective tenants. Work closely with our onsite teams to seamlessly coordinate viewings and assist with remote tours, ensuring customers receive top-notch service every step of the way. Make occasional outbound follow-up calls using the applicant database to progress warm leads where appropriate. Keep abreast of the latest developments, pricing updates and key messages from our client, empowering you to answer questions with confidence. Carry out simple system checks and updates to ensure records remain accurate, tidy and audit- What We're Looking For: A customer-focused person with a passion for delivering outstanding service. Exceptional listening skills and a knack for building rapport over the phone. Strong IT proficiency, including Outlook, Word and Excel, with the ability to learn new software quickly. A motivated self-starter who thrives in a fast-paced environment and adapts well to change. Experience managing a high-volume workload, with excellent time management and organisational skills. A team player with a keen eye for detail and strong accuracy in your work. Your Working Hours:. 35 hours per week on an alternating bi-weekly pattern: Weeks 1 & 3: Monday to Friday: 09:00 - 17:00 Weeks 2& 4: Tuesday to Friday: 09:00 - 17:00 and Saturday: 09:00 - 16:00 What You'll Get in Return: A basic salary of £24,000 A great working culture with like-minded individuals A proven career path with opportunities to progress A fantastic benefits package
Customer Service Advisor (Contract) Duration: 12 Months (Possibility for extension) Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Are you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service. Key Responsibilities: Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations. Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets. Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures. Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved. Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques. Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure. Proactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience. Take full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes. Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations. Demonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. Skills & Experience: Proven experience in a client service or contact centre environment is essential. Comfortable operating in a performance-driven, regulated environment with clear standards and expectations. Ability to work independently, manage workload under pressure, and make informed decisions. Strong written and verbal communication skills across multiple channels. Educated to secondary school level with equivalent experience. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Jun 12, 2026
Contractor
Customer Service Advisor (Contract) Duration: 12 Months (Possibility for extension) Location: Manchester/Hybrid (4 days per week on site) Rate: A highly competitive salary is available for suitable candidates Role Profile Are you ready to take your career to the next level in the dynamic world of investment banking? We are seeking a dedicated Customer Service Advisor to join our team. This is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about providing exceptional service. Key Responsibilities: Serve as the primary point of contact for shareholder inquiries through phone, email, web chat, and written correspondence. While the role is predominantly phone-based, you'll also engage in independent case investigations. Deliver high-quality service consistently, managing client conversations with confidence while meeting challenging productivity and quality targets. Execute telephone trades accurately and efficiently, adhering strictly to client instructions, regulatory requirements, and established procedures. Address both straightforward and complex shareholder queries, providing clear and confident technical support while taking ownership of issues until resolved. Investigate discrepancies and errors on shareholder accounts and statements, applying sound judgment, attention to detail, and structured problem-solving techniques. Drive first-contact resolution wherever possible, escalating only when necessary and retaining ownership until full closure. Proactively manage daily open cases to ensure timely follow-up, accurate outcomes, and a strong client experience. Take full accountability for the quality, accuracy, and completion of all work, with performance measured against productivity, quality, and client outcomes. Operate effectively across multiple management companies, adapting quickly to different processes, products, and service expectations. Demonstrate a continuous improvement mindset by identifying opportunities to enhance service delivery, efficiency, and client experience. Skills & Experience: Proven experience in a client service or contact centre environment is essential. Comfortable operating in a performance-driven, regulated environment with clear standards and expectations. Ability to work independently, manage workload under pressure, and make informed decisions. Strong written and verbal communication skills across multiple channels. Educated to secondary school level with equivalent experience. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Simon Lincoln Recruitment Solutions
Liverpool, Merseyside
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
Jun 12, 2026
Seasonal
NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Full time 37.5 hours - will inlcude a weekend day Bonus after probation Free parking - multi storey close by to the store Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Jun 12, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Full time 37.5 hours - will inlcude a weekend day Bonus after probation Free parking - multi storey close by to the store Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Assistant Store Manager - Luxury Retail Location: Plymouth, Devon Job Type: Full-time Salary: Competitive, discussed at interview Assistant Manager - Plymouth Family-Owned Boutique Retail Are you an experienced retail supervisor or assistant manager looking to step into a premium, consultative retail environment? We're recruiting an Assistant Manager to join a well-established, family-owned boutique jeweller in Plymouth. This is a rare opportunity to work in a supportive, hands-on environmen t where your sales, leadership, and customer skills can make a real impact. Full JET Jewellery Training is provided, making this an excellent step for those looking to move into the luxury jewellery sector. What You'll Be Doing Support the Store Manager with daily store operations Lead from the front on the shop floor and drive personal sales performance Motivate and coach your team to achieve sales targets and KPIs Deliver exceptional, relationship-led customer service Maintain high visual merchandising and operational standards Assist with stock control, security, and accurate stock management Support rota planning, including weekend cover About You Experience as an Assistant Manager, Supervisor, or Senior Sales Advisor Background in retail: luxury, premium, fashion, beauty, accessories, or jewellery Strong personal sales record and KPI experience Confident leading by example on the shop floor Passionate about delivering exceptional customer service and developing a team Hands-on, professional, and customer-focused We welcome candidates looking to transition into jewellery from other premium retail sectors, your sales and leadership experience is what matters most. Why Apply? Competitive salary + annual performance-related bonus (discussed at interview) Full JET Jewellery Training (industry-recognised qualification) 29 days holiday including bank holidays Work in a supportive, boutique environment with genuine career progression opportunities Opportunity to be involved in the creative side of the business and build long-term customer relationships Working Hours Monday to Saturday: 8:45am - 6:00pm Thursday: rota (early / late shift, up to 8:00pm) Sunday: 10:15am - 4:30pm Includes one full weekend off and one additional weekend off roughly every 6 weeks Apply Now If you're ready to step into a hands-on, premium retail leadership rol e in a boutique, family-owned environment, we'd love to hear from you. Click 'Apply' and submit your CV with a brief note explaining why this role appeals to you.
Jun 12, 2026
Full time
Assistant Store Manager - Luxury Retail Location: Plymouth, Devon Job Type: Full-time Salary: Competitive, discussed at interview Assistant Manager - Plymouth Family-Owned Boutique Retail Are you an experienced retail supervisor or assistant manager looking to step into a premium, consultative retail environment? We're recruiting an Assistant Manager to join a well-established, family-owned boutique jeweller in Plymouth. This is a rare opportunity to work in a supportive, hands-on environmen t where your sales, leadership, and customer skills can make a real impact. Full JET Jewellery Training is provided, making this an excellent step for those looking to move into the luxury jewellery sector. What You'll Be Doing Support the Store Manager with daily store operations Lead from the front on the shop floor and drive personal sales performance Motivate and coach your team to achieve sales targets and KPIs Deliver exceptional, relationship-led customer service Maintain high visual merchandising and operational standards Assist with stock control, security, and accurate stock management Support rota planning, including weekend cover About You Experience as an Assistant Manager, Supervisor, or Senior Sales Advisor Background in retail: luxury, premium, fashion, beauty, accessories, or jewellery Strong personal sales record and KPI experience Confident leading by example on the shop floor Passionate about delivering exceptional customer service and developing a team Hands-on, professional, and customer-focused We welcome candidates looking to transition into jewellery from other premium retail sectors, your sales and leadership experience is what matters most. Why Apply? Competitive salary + annual performance-related bonus (discussed at interview) Full JET Jewellery Training (industry-recognised qualification) 29 days holiday including bank holidays Work in a supportive, boutique environment with genuine career progression opportunities Opportunity to be involved in the creative side of the business and build long-term customer relationships Working Hours Monday to Saturday: 8:45am - 6:00pm Thursday: rota (early / late shift, up to 8:00pm) Sunday: 10:15am - 4:30pm Includes one full weekend off and one additional weekend off roughly every 6 weeks Apply Now If you're ready to step into a hands-on, premium retail leadership rol e in a boutique, family-owned environment, we'd love to hear from you. Click 'Apply' and submit your CV with a brief note explaining why this role appeals to you.
Are you a caring individual looking to continue your career as an Optical Assistant? You've come to the right place. We're looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as an Optical Assistant, you won't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers. Our store The Farnham Specsavers store is a busy, customer-focused optical and audiology practice, dedicated to delivering high-quality eye and hearing care within a welcoming and professional retail environment. Located in the heart of Farnham, the store benefits from excellent public transport links, including nearby train services and local bus routes, making it easily accessible for both customers and colleagues. Our team The team at Specsavers Farnham is a friendly, supportive, and highly collaborative group of professionals who are passionate about delivering outstanding customer care. Made up of experienced optical and audiology specialists, retail advisors, and clinical staff, the team works closely together to ensure a seamless and efficient customer journey from start to finish. There is a strong focus on coaching and development, with colleagues encouraged to build their skills and progress within the business. The store fosters a positive and inclusive culture where teamwork is at the heart of everything, and successes are shared and celebrated. With a supportive management team and a commitment to high standards, the Farnham team creates an engaging and rewarding environment for both new and existing colleagues. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - up to £26,500 per annum dependent on experience and optical qualifications Quarterly Bonus - dependent on performance Hours - Full time or Part time (full time - 37.5 hours) School hours considered. Includes weekend work We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology. Checked all the boxes? Now's the perfect time to apply!
Jun 12, 2026
Full time
Are you a caring individual looking to continue your career as an Optical Assistant? You've come to the right place. We're looking for passionate, hard-workers with some previous optical experience ready to confidently welcome and help customers as they walk through our doors. And once you've found your feet as an Optical Assistant, you won't just have to stop there. We have plenty of professional training and development in other business areas, as well as the support of experienced Opticians and Technicians supporting you on your journey. So whatever you want your career to look like, you can bring it to life at Specsavers. Our store The Farnham Specsavers store is a busy, customer-focused optical and audiology practice, dedicated to delivering high-quality eye and hearing care within a welcoming and professional retail environment. Located in the heart of Farnham, the store benefits from excellent public transport links, including nearby train services and local bus routes, making it easily accessible for both customers and colleagues. Our team The team at Specsavers Farnham is a friendly, supportive, and highly collaborative group of professionals who are passionate about delivering outstanding customer care. Made up of experienced optical and audiology specialists, retail advisors, and clinical staff, the team works closely together to ensure a seamless and efficient customer journey from start to finish. There is a strong focus on coaching and development, with colleagues encouraged to build their skills and progress within the business. The store fosters a positive and inclusive culture where teamwork is at the heart of everything, and successes are shared and celebrated. With a supportive management team and a commitment to high standards, the Farnham team creates an engaging and rewarding environment for both new and existing colleagues. What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - up to £26,500 per annum dependent on experience and optical qualifications Quarterly Bonus - dependent on performance Hours - Full time or Part time (full time - 37.5 hours) School hours considered. Includes weekend work We will auto-enroll you into the pension scheme with an employer contribution when you contribute too Specsavers Perks - a portal to a world of great everyday discounts and savings WeCare - our employee support service to help you and your immediate family when you need it most Complimentary subscription to the Headspace app Eyecare and hearcare discounts for you and your family Enjoy an additional paid day off on your birthday to celebrate you! Enhanced family leave and company sick pay Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics or Audiology business Basic knowledge/experience of optical and/or Audiology terminology. Checked all the boxes? Now's the perfect time to apply!
Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract Overview: Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes. Role & Responsibilities: Liaising with external customers to inform them of funding processes and systems Respond to queries in a timely manner Training internal teams on grant system and processes Working with other teams to create information guides on FAQs Present to internal teams on system and process changes Essential Skills & Experience: 3+ years' experience working on a customer helpdesk Experience providing guidance and training to internal and external parties Experience using salesforce or a similar CRM system Confident in making decisions Confident liaising with stakeholders Package: Up to £250 per day (Umbrella rate) Hybrid working Free Lunch on site On site gym Beautiful offices in Central London Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract
Jun 12, 2026
Contractor
Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract Overview: Our client, a globally recognisable charitable organisation are currently looking for a Funding Customer Advisor to join their Team to assist customers and internal staff members on the grant systems and processes. Role & Responsibilities: Liaising with external customers to inform them of funding processes and systems Respond to queries in a timely manner Training internal teams on grant system and processes Working with other teams to create information guides on FAQs Present to internal teams on system and process changes Essential Skills & Experience: 3+ years' experience working on a customer helpdesk Experience providing guidance and training to internal and external parties Experience using salesforce or a similar CRM system Confident in making decisions Confident liaising with stakeholders Package: Up to £250 per day (Umbrella rate) Hybrid working Free Lunch on site On site gym Beautiful offices in Central London Funding Customer Advisor / London / Hybrid / Up to £250 per day (Umbrella rate) / 6-month contract
People Solutions Group Limited
West Bromwich, West Midlands
CUSTOMER COORDINATOR - WEST BROMWICH People Solutions are currently recruiting for a Customer Coordinator to join a well-established and growing business based in West Bromwich . This is an excellent opportunity for an organised and customer-focused individual to join a busy sales and customer support team, acting as a key point of contact between customers and internal departments to ensure exceptional service delivery. This role would suit candidates with experience as a Customer Coordinator, Sales Coordinator, Customer Service Coordinator, Internal Sales Coordinator, Account Coordinator, Customer Service Advisor or Account Manager. Shifts • Monday to Friday • 08:30 - 16:30 Salary • £28,000 - £30,000 per annum Benefits As a Customer Coordinator, you will receive: • Competitive salary of £28,000 - £30,000 per annum • Permanent, full-time opportunity • Supportive and collaborative team environment • Career development opportunities • Opportunity to join a successful and growing business • Modern office-based working environment Day-to-Day Duties As a Customer Coordinator, your duties will include but not be limited to: • Managing customer enquiries via telephone and email, providing professional and timely responses • Building and maintaining strong relationships with new and existing customers • Coordinating sales activities and supporting the sales team with day-to-day administration • Preparing quotations, sales reports and customer documentation • Scheduling appointments, meetings and service activities to support operational requirements • Processing customer orders and ensuring accurate data entry onto internal systems • Monitoring customer accounts and following up on outstanding actions • Liaising with internal departments to ensure customer requirements are met efficiently • Maintaining accurate customer records and sales information • Supporting the development and implementation of sales strategies and business growth initiatives • Producing regular reports on sales activity, customer trends and performance metrics • Assisting with customer retention and account management activities • Ensuring a high level of customer satisfaction at all times Essential Skills To be successful as a Customer Coordinator, you will need: • Previous experience within a Customer Coordinator, Sales Coordinator, Customer Service, Internal Sales or Account Management role • Excellent communication and interpersonal skills • Strong customer service experience with a proactive approach • The ability to build effective working relationships with customers and colleagues • Strong organisational and time management skills • Good attention to detail and accuracy • Confidence using Microsoft Office packages including Excel, Word and Outlook • Experience producing reports and maintaining customer records • The ability to prioritise workload and work effectively in a fast-paced environment • A positive attitude with a willingness to learn and develop Training Provided • Industry-related training and ongoing support throughout your employment Apply If you are an organised and customer-focused professional looking for your next opportunity, apply today and a member of our recruitment team will be in touch. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
Jun 12, 2026
Full time
CUSTOMER COORDINATOR - WEST BROMWICH People Solutions are currently recruiting for a Customer Coordinator to join a well-established and growing business based in West Bromwich . This is an excellent opportunity for an organised and customer-focused individual to join a busy sales and customer support team, acting as a key point of contact between customers and internal departments to ensure exceptional service delivery. This role would suit candidates with experience as a Customer Coordinator, Sales Coordinator, Customer Service Coordinator, Internal Sales Coordinator, Account Coordinator, Customer Service Advisor or Account Manager. Shifts • Monday to Friday • 08:30 - 16:30 Salary • £28,000 - £30,000 per annum Benefits As a Customer Coordinator, you will receive: • Competitive salary of £28,000 - £30,000 per annum • Permanent, full-time opportunity • Supportive and collaborative team environment • Career development opportunities • Opportunity to join a successful and growing business • Modern office-based working environment Day-to-Day Duties As a Customer Coordinator, your duties will include but not be limited to: • Managing customer enquiries via telephone and email, providing professional and timely responses • Building and maintaining strong relationships with new and existing customers • Coordinating sales activities and supporting the sales team with day-to-day administration • Preparing quotations, sales reports and customer documentation • Scheduling appointments, meetings and service activities to support operational requirements • Processing customer orders and ensuring accurate data entry onto internal systems • Monitoring customer accounts and following up on outstanding actions • Liaising with internal departments to ensure customer requirements are met efficiently • Maintaining accurate customer records and sales information • Supporting the development and implementation of sales strategies and business growth initiatives • Producing regular reports on sales activity, customer trends and performance metrics • Assisting with customer retention and account management activities • Ensuring a high level of customer satisfaction at all times Essential Skills To be successful as a Customer Coordinator, you will need: • Previous experience within a Customer Coordinator, Sales Coordinator, Customer Service, Internal Sales or Account Management role • Excellent communication and interpersonal skills • Strong customer service experience with a proactive approach • The ability to build effective working relationships with customers and colleagues • Strong organisational and time management skills • Good attention to detail and accuracy • Confidence using Microsoft Office packages including Excel, Word and Outlook • Experience producing reports and maintaining customer records • The ability to prioritise workload and work effectively in a fast-paced environment • A positive attitude with a willingness to learn and develop Training Provided • Industry-related training and ongoing support throughout your employment Apply If you are an organised and customer-focused professional looking for your next opportunity, apply today and a member of our recruitment team will be in touch. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.
Trainee Sales Consultant No Experience Required! Location: Fareham (Free On-Site Parking) Salary: £26,500 Basic + Uncapped Commission (£50k £60k OTE) Hours: Mon Fri (No Weekends Early Friday Finish) Ready to trade the "daily grind" for a genuine career? Are you great with people, tired of working weekends, and feeling like your current paycheck doesn't match your effort? Cowell Recruitment is partnered with a multi-award-winning broker in Fareham looking for the next generation of Sales superstars. You don't need a background in finance or a history in sales we are looking for personality, resilience, and a hunger to earn. Through fully-funded training, we will help you transition from a Trainee into a Qualified Protection Advisor, giving you a professional qualification and a massive boost to your earning potential. Why join the team? The Money: A solid £25k base with a realistic OTE of £50k £60k. Commission is uncapped if you work hard, you get paid. The Leads: Forget "cold calling into the void." 50% of your leads are provided, meaning you re talking to people who actually want to hear from you. The Balance: No weekends, no bank holidays, and we head home at 4:30 PM every Friday. The Vibe: Modern office, casual dress code, and a team that actually supports one another. The Role: What you ll be doing Based in our vibrant Fareham hub, you ll be the first point of contact for customers looking to protect their family s future. Consulting: Talking to clients to understand their needs and explaining how Life Insurance can help. Managing: Keeping track of your pipeline and following up on warm leads. Learning: Studying for industry-recognised certifications (fully funded) to become a regulated expert. Your Schedule (Designed for Performance) We put the work in early so we can enjoy the weekend sooner: Mon Wed: 09 00 Thursday: 09 00 Friday: 09 30 ( Early Finish! ) What we re looking for You don t need a fancy CV; you just need the right attitude: Resilience: You see a "no" as just one step closer to a "yes." Communication: You re a "people person" who finds it easy to build rapport over the phone. Ambition: You want to earn more than just a basic salary and are eager to build a long-term career. Compliance: You must be able to pass a standard DBS and Credit Check (standard for Financial Services). Important: Candidates must possess the permanent Right to Work in the UK. We are unable to offer visa sponsorship for this role. Ready to change your life? If you re driven, professional, and ready to earn what you re truly worth, we want to hear from you. Apply today with your CV for an immediate review. Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE
Jun 12, 2026
Full time
Trainee Sales Consultant No Experience Required! Location: Fareham (Free On-Site Parking) Salary: £26,500 Basic + Uncapped Commission (£50k £60k OTE) Hours: Mon Fri (No Weekends Early Friday Finish) Ready to trade the "daily grind" for a genuine career? Are you great with people, tired of working weekends, and feeling like your current paycheck doesn't match your effort? Cowell Recruitment is partnered with a multi-award-winning broker in Fareham looking for the next generation of Sales superstars. You don't need a background in finance or a history in sales we are looking for personality, resilience, and a hunger to earn. Through fully-funded training, we will help you transition from a Trainee into a Qualified Protection Advisor, giving you a professional qualification and a massive boost to your earning potential. Why join the team? The Money: A solid £25k base with a realistic OTE of £50k £60k. Commission is uncapped if you work hard, you get paid. The Leads: Forget "cold calling into the void." 50% of your leads are provided, meaning you re talking to people who actually want to hear from you. The Balance: No weekends, no bank holidays, and we head home at 4:30 PM every Friday. The Vibe: Modern office, casual dress code, and a team that actually supports one another. The Role: What you ll be doing Based in our vibrant Fareham hub, you ll be the first point of contact for customers looking to protect their family s future. Consulting: Talking to clients to understand their needs and explaining how Life Insurance can help. Managing: Keeping track of your pipeline and following up on warm leads. Learning: Studying for industry-recognised certifications (fully funded) to become a regulated expert. Your Schedule (Designed for Performance) We put the work in early so we can enjoy the weekend sooner: Mon Wed: 09 00 Thursday: 09 00 Friday: 09 30 ( Early Finish! ) What we re looking for You don t need a fancy CV; you just need the right attitude: Resilience: You see a "no" as just one step closer to a "yes." Communication: You re a "people person" who finds it easy to build rapport over the phone. Ambition: You want to earn more than just a basic salary and are eager to build a long-term career. Compliance: You must be able to pass a standard DBS and Credit Check (standard for Financial Services). Important: Candidates must possess the permanent Right to Work in the UK. We are unable to offer visa sponsorship for this role. Ready to change your life? If you re driven, professional, and ready to earn what you re truly worth, we want to hear from you. Apply today with your CV for an immediate review. Cowell Recruitment Ltd is an equal opportunities recruitment agency. E&OE
