104 jobs found

Customer Service Advisor Temporary Summer Role Full Time: Monday - Friday £12.89 per hour We're hiring for a Customer Service Advisor, a chance to join a growing, people-focused organisation. This is a fantastic opportunity to gain valuable experience, receive full training, and build a long-term career within a dynamic and customer-centric team. What You'll Be Doing: Supporting customers with queries and account servicesHandling inbound and outbound calls, emails, and online chatsProviding accurate information and solutions to customersWorking collaboratively within a supportive, high-performing team What We're Looking For: Strong communication and customer service skillsA proactive and professional attitudeExcellent attention to detail and problem-solving abilityPrevious customer service experience is a plus Apply now for immediate consideration! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor - Temporary Role (6 Months)We're currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.Key DetailsLocation: Waterside (5 days onsite - non-negotiable)Start Date: ASAP (target 15th June 2026)Contract Length: 6 months (potential to extend)Working Hours: Monday to Friday, 9am - 5pm Pay Rate: PAYE: £15.15 basic / £17.43 (premium rate) Umbrella: £20 per hourRole Overview You'll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per dayAverage call time: Around 10 minutesFull training will be providedThis is a key support role during a period of increased demand, with call volumes rising significantly.What We're Looking ForAt least 1 year of customer service experience (phone or face-to-face)Good communication and problem-solving skillsBasic IT skills (Teams, Outlook, general systems)Ability to learn new systems quicklyImportant InformationCandidates must be available immediatelyYou'll need to pass a DBS check and complete compliance quicklyIdeally located within a reasonable commute to Waterside Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer Service AdvisorHybrid 2/3 split £13.94/phShifts between 8 am and 9 pm, including 1 weekend in 4We're recruiting a Customer Service Advisor to join a leading consumer goods business based in Milton Keynes. This is an opportunity to join one of the world's most loved brands Join a busy Customer Service team as the first point of contact for all customers Handle inbound customer calls on a day-to-day basis Support customers reporting faults across a range of equipment types Check and correct customer account details Ensure customer contracts are in place Verify that customer equipment is correctly listed Skills and Experience Confident and professional with a strong customer-focused approach Able to handle a wide range of enquiries, including challenging situations Well organised with the ability to prioritise workload effectively Target-focused and results-driven Strong team player with exceptional customer service skills Excellent timekeeping Professional and calm attitude when dealing with all customers, regardless of call difficulty Working Hours Full-time role working shifts between 8:00 am and 9:00 pm Rotating shift patterns worked in full-week blocks: 8:00 am - 4:30 pm 9:00 am - 5:30 pm 9:30 am - 6:00 pm 12:30 pm - 9:00 pm Ad-hoc weekend working (approximately one weekend per month ): Saturday: 9:00 am - 5:00 pm Sunday: 10:00 am - 4:00 pm During training, office-based, 5 days per week After training, hybrid working with homework on Monday and Friday If you like the sound of this role and you fit the above description, then we want to hear from you! Please note. Every candidate will be assessed in accordance with their qualifications, merit, and ability to perform the duties of the job role advertised. Please be advised that no terminology in this advert is intended to discriminate on the grounds of a person's religion, gender, race, colour, age, sexual orientation, disability, or marital status.

Customer Service Advisor Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment? Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution. Benefits £27,000 salary 25 days holiday plus bank holidays Christmas shutdown Free on-site parking On-site gym Company-funded social events and team activities Regular charity and fundraising events Full training and development Key Responsibilities Handling inbound customer calls and emails from UK and international customers Processing orders, quotations and customer documentation accurately Resolving customer queries and complaints efficiently Liaising with internal departments Arranging deliveries and coordinating with hauliers Maintaining accurate customer records and administration Learning and developing knowledge of our products and services Customer Engagement A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales. You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders. About You Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do. Previous B2B customer service experience would be beneficial Confident and professional on the telephone Strong organisational skills with the ability to manage multiple tasks Good IT skills and attention to detail Positive, proactive and customer-focused approach Able to learn and retain technical product information Enjoys working as part of a team Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!

Rewards and Benefits on offer: You will only be working Monday to Friday, and from the hours of 09:00 - 19:00 . Though only 8-hour shifts. You will also be required to work every other Saturday, from 09:00 - 13:00. A permanent contract from day one. Working with a friendly customer base. Superb team culture - everyone is very friendly, warm, and welcoming. An excellent training programme for the first 4 weeks. Option for hybrid working, following successful completion of probation/training period. Newcastle based offices. Car Parking facilities onsite. 25 days holidays + bank holidays increasing to 28 after 5 years Cycle to work scheme Free Flu Jabs around flu season for those that wish to have them Metro pass season ticket loan EAP - Employee Assistance Programme Company Pension Scheme A very secure, very well-established employer, with long term career progression. Your New Career Opportunity: MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. They are now looking to recruit a permanent Customer Service Advisor as soon as possible to join their highly trained team and to work in an unbelievable office environment. If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails. You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity. The job you will be doing: Managing inbound telephone calls from clients and prospective clients. Offering appropriate quotations to customers using relevant procedures and systems. Relaying this information to the client in a durable and understandable medium. Responding to customer emails. Assisting with technical queries. Competent/compliant knowledge of all products and services offered to both commercial and retail customers ensuring all sales/files are processed in a compliant manner. First line response to incoming calls Accurately and speedily set up new claims Accurate recording allowing speedy closure and optimum settlement in accordance with targets and statutory limits. Professional handling of calls to ascertain liability and move forward in a positive manner. Record all relevant information to reduce potential costs and identify indemnity concerns. Makes outbound calls when appropriate Applies relevant notes to claims so that the next handler is fully aware of salient points of claim. Accurately setting up of new claims with all preliminary tasks completed. Proactively manages third party captures. Communicates with brokers where necessary. About you: Experience within a customer service type background - ideally, we are looking for someone who has worked in an office-based setting and received inbound calls. This could be from any office type environment; the business sector is completely open. An essential requirement is being able to demonstrate good longevity and tenure in your job roles. Confident telephone manner and to be able to present to your customers in a clear and concise manner. Strong spoken and written communication skills. You must be IT iterate and be able to provide a customer service response via emails where required. Key qualities to possess for the role are a positive, friendly and customer orientated attitude High attention to detail Strong time management and organisational skills A pro-active attitude with a self-starter attitude You will be looking for a long-term career move

Customer Service Advisor Location: Bristol Start date for Bristol: 6th July 2026 Team: OVO Care, Account Management Salary banding: Starting base salary of £25,950, which will increase to £26,770 once your training and probation period are completed. This is usually within nine months, although it can be quicker, depending on previous experience! Working pattern: Full-time - 37 hours per week (shift times are between 8am - 6:15pm Monday to Friday and one Saturday per month from 9am - 2pm) Sponsorship: We are unable to offer sponsorship for this role Where you'll work: At OVO, we understand that a one-size-fits-all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.All our roles are hub-based (Bristol or Glasgow), providing a dedicated space for collaboration, connection and teamwork. You'll also have the flexibility to work from home.For this role, you'll need to be based within a reasonable distance from our offices (30 miles) and able to travel into either our Bristol or Glasgow hub two times per week during your training period (first 7 weeks), and then at least two times a month once you're in your squad. Teamworking for the planet Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:Our way of working enables us to treat our customers as individuals. We understand their needs in a personal and relevant way, resolving their queries as quickly as possible; we call this Account Management.We're working together in squads with the same zero carbon goal in mind; it's not just a way of working - it's a culture and a mentality. Squad life is all about self-managing as a group and making decisions together.With Plan Zero at the front of mind, we're all about making things better, looking for opportunities to deliver customer value in a constantly evolving landscape. Squads are encouraged to try innovative approaches, and learning and adapting quickly are core to our development culture. This role in a nutshell: As a Zero Carbon Living Advisor, your role is to provide consistently outstanding service to OVO's customers across the entire customer lifecycle. You serve to solve, ensuring customers' needs are met whilst informing and educating on our Plan Zero mission and connecting them with products and services that support home decarbonisation. This is a customer-facing role, so you should enjoy talking to people. You'll resolve customer inbound queries through calls, web chat, WhatsApp and emails. Your key outcomes will be: - Engaging with OVO's customers, communicating with passion across phone, email, and web chat contacts- Quickly understand the root cause of customer contact, taking ownership for solving queries the first time to prevent repeat contact- Coach your teammates in areas where you have a deeper level of knowledge or skill - this might be to help answer a customer query in the moment or to enhance the overall knowledge across the squad- Take ownership for the success of the entire squad. We believe the strength of the squad is each individual advisor, but the strength of each advisor is the squad- Autonomously manage your day, ensuring the overall objectives of the squad are achieved- Prepare, attend and actively contribute at squad meetings as appropriate- Identify and implement continuous improvement efforts in both squad ways of working and customer experience- Be an OVO ambassador, promoting our range of products & services to customers- Be empowered to have strong conversations to promote our products & services that we offer to our customers to help promote Zero Carbon Living- Take accountability for your own development and use the tools provided to allow yourself to have strong conversations around our new and existing products You'll be successful in this role at OVO if you - Enjoy working in a fast-paced customer service environment, and have a real passion for providing outstanding customer service and an eye for continuous improvement- Demonstrate our OVO values and be an advocate of Plan Zero- Have experience in cross-selling- Enjoy working as part of a team, but also thrive independently Let's talk about what's in it for you As well as a base salary of £25,950, which rises to £26,770 once you reach Level 2 (usually after 6-9 months, but depends on each individual), you'll also be eligible to qualify for a monthly incentive which is based on the squad achieving performance measures.We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know. For your Belonging To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you. Oh, and one last thing We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.

Join Our Team as a Customer Service Advisor in a growing contact centre! Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced environment? If so, we have an exciting opportunity for you to join our client's team as a Customer Service Advisor for a Contact Centre in Kirkby, Liverpool! About the Role: As a Customer Service Advisor, you will be the first point of contact for customers, handling both inbound calls. Your calm and empathetic approach will help guide customers through their inquiries, ensuring they receive the support they need during critical moments. Working Pattern: Full-time position with a 6-week rolling rota. Fully on Site for training then hybrid (3 days in office) Shifts will be between 8 AM - 8 PM Monday to Friday, and 9 AM - 5:30 PM on weekends (1 Saturday and 1 Sunday every 6 weeks). Key Responsibilities: Manage incoming calls from customers, addressing their questions and concerns while updating the system with relevant notes. Engage in high-quality conversations to prevent avoidable complaints and ensure customer satisfaction. Identify complex queries and escalate as necessary to achieve fair outcomes. Provide clear and efficient responses while adhering to company guidelines. Accurately update the client database with essential information. Comply with client and regulatory policies and procedures. What You'll Need: Excellent written and verbal communication skills. Experience in a fast-paced environment. Strong timekeeping skills. Basic IT skills. Experience in within a contact centre Why join us? Ongoing Opportunities: Long-term assignments with regular permanent roles available. Weekly Pay: Enjoy weekly pay for your hard work! Free Parking: Convenient parking available on-site. Ready to Make a Difference? If you're ready to embark on a rewarding career in customer service and be part of a supportive and dynamic team, we want to hear from you! Join us in making a positive impact on people's lives through exceptional service. Apply today and take the first step towards an exciting career with our client! If you do not hear from us, then unfortanutely Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Role: Customer Retentions Advisor Location: Altrincham (fully office based) Hours: Mon-Fri between 8am-6pm & Sat 9am-5.30pm Salary: 26,228 + bonus + great benefits This is an exciting opportunity for an experienced Customer Retentions Advisor to join my client on a permanent basis as their team is growing. Fully office working at their Altrincham office. Do you have proven experience in a customer-facing, sales or retention role? Can you handle high volumes of inbound/outbound calls? Have you proactively contacted existing customers to ensure continuing customer satisfaction? The Role of a Customer Retentions Advisor Handle Objections: Engage with customers considering cancellation, identifying their concerns, and offering tailored solutions to retain their business. Negotiate & Re-sell: Confidently negotiate contracts and pricing to maximize value for both the customer and the company. Relationship Management: Proactively contact existing customers to ensure satisfaction and increase loyalty. Target Driven: Achieve and exceed individual and team retention targets. Data Management: Accurately update CRM systems with feedback, call outcomes, and future-dated leads. What We Are Looking For Experience: Proven experience in a customer-facing, sales, or retention for the Customer Retentions Advisor role. Skills: Strong negotiation and communication skills with the ability to empathize and build rapport. Mindset: Resilient, target-driven, and proactive, with a solutions-oriented approach to problem-solving. Technical Skills: Proficient with CRM systems and MS Office. Key Requirements of the Customer Retentions Advisor High-Volume Calls: Experience handling high volumes of inbound/outbound calls. Proactive Retention: Focusing on identifying at-risk customers early. Compliance & Quality Assurance: Experience working within regulated environments Hybrid Working: This role offer hybrid working. Targets: Emphasis on hitting KPIs for revenue protection. Please follow the link to apply for this Customer Retentions role based in Altrincham. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking. This role is open only to candidates who are based in the UK and able to commute to Runcorn on a regular basis; overseas applicants will not be eligible. At Your Office & PA , we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch. This role primarily involves afternoon and evening shifts, with flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. What you will be doing as our Telephone Receptionist: As a Telephone Receptionist , you will play a key role in ensuring exceptional customer service and representing the company in a professional manner at all times by: Professionally handling inbound calls for a variety of different companies. Accurately recording details and promptly relaying messages. Managing a diverse range of enquiries with efficiency and professionalism. Making outbound calls when required. Keeping up to date with new customers and information. Using and maintaining Your office & PA s database system. Complete any other duties and tasks requested in line with business needs. What we are looking for in our Telephone Receptionist: We are seeking highly motivated candidates who excel in communication and thrive in a dynamic setting. Key skills and attributes include: Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative. Professional telephone manner : A confident, polished and courteous approach to customer interactions. Attention to detail : Strong listening skills with the ability to accurately capture and relay information. Tech-savviness : Proficiency in computer use, including fast and accurate keyboard and typing skills. Adaptability : Comfort working in a high-energy environment with the ability to multitask and manage varied queries. A good level of spelling and grammar : Essential for accurate message recording and communication. Excellent timekeeping and attendance : A reliable and punctual approach to work. Proven customer service skills and experience : Previous roles in customer service, reception, or inbound call handling are highly desirable. This is not your typical call centre job. It s a role where every interaction counts, requiring empathy, precision, and professionalism. Why Join Us? A collaborative, supportive team environment. The chance to work with a wide range of businesses and industries. Part time, 25-30 hours - flexible working hours available between 08:30 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday. Opportunity to work from home once your training is complete. If you have experience as a Telephone Receptionist , Virtual Receptionist , Inbound Call Handler , or Customer Service Advisor , we d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service. Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses. So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist , then why not click apply today! We d love to hear from you!

Are you looking to join an established business who offer a great deal of perks? This is a great opportunity to join my Northallerton as my client is looking to recruit a Customer Service Advisor to join their busy team on a full time and permanent basis. As the successful candidate you will be customer focussed and have excellent communication skills and are fully competent in all Microsoft Office applications and ability to adapt to bespoke ERP system. Duties will include: Order Processing across 3 commercial divisions Handling after sales enquiries, providing customers with contract balances Handling inbound telephone calls Working with production sites to effectively plan workload working to agreed SLA's Complaint resolution Administrative duties as required Desired skills and experience: Excellent attention to detail. Customer service experience within a Commercial environment. Creative thinker able to challenge established ways of doing things. Excellent interpersonal & relationship building skills.

Customer Service Advisor Hybrid working pattern + excellent benefits Salary 25k - 27K per annum Based in Wimbledon Exciting opportunity for a Customer Service Advisor to join an interesting company with genuine career prospects. You will be responsible for responding to all inbound enquiries over email, on the website and by phone. The team will also proactively support the external sales team with outbound campaigns to promote in-company courses. The focus is on building relationships with prospects to help drive future sales of products and process all orders and enquiries in the CRM to build up an accurate picture of the client base. Key Responsibilities Responsible for answering email, website/ social media and telephone enquiries for individual customer sales and resource material sales. Ensure efficient and appropriate communication with customers following initial enquiry. Ensure timely, accurate invoicing, materials despatch and follow up working with the appropriate teams internally. Develop positive relationships with both prospective, existing, and past customers. Customer information is added/updated on to the database with absolute accuracy. Customers are followed up to ensure they have the information they need. Orders are processed with a high degree of accuracy. To work with the Sales Manager and external sales team to build relationships with prospective corporate clients. To work with the Sales Manager to ensure the sales administration of courses to corporate clients are as efficient as possible. Contribute to weekly team performance measurement reports, forecasts, and workflow plans. Perform administrative and other general duties within the department as required for the effective day-to-day operation of the sales function. Ensure excellence in customer care at all times. Person Specification Naturally energetic and enthusiastic individual with drive and commitment Highly organised and self-motivated with fantastic attention to detail Able to manage time effectively, prioritise and work to deadlines. Commitment to high professional standards in delivering and improving services. Professional always with well-developed interpersonal skills (written and telephone) Effective and appropriate communication skills A high degree of computer literacy, specifically MS Word and Excel Customer services experience in a service sector

NOTE: This is a Summer Contract requiring you to be available throughout the summer up to and including Monday 28th September. Location: Fazakerley Salary: £13.40 per hour Job Type: Temporary Duration: 13 Weeks Rate: £13.40 per hour Hours: 40 hours - Monday to Friday, will include approx. 1 Saturday and 1 Sunday month (1 - 2 days off in week) Rota 08.00am-4.30pm 08.30am-5.00pm 09.00am-5.30pm 09.30am-6.00pm 10.00am-6.30pm 10.30am-7.00pm 11.00am-7.30pm 11.30am-8.00pm Simon Lincoln Recruitment Solutions are recruiting on behalf of a leading student accommodation provider for an Advisor to join their busy sales and customer service team in Fazakerley. This is an excellent opportunity for someone with customer service, sales, retail or hospitality experience who enjoys speaking with customers, building relationships and helping people find the right accommodation solution. The role will play a key part in supporting occupancy during a busy summer intake period. The role Manage enquiries received via telephone, email, live chat, website and social media channels Convert enquiries into viewings and bookings Follow up prospective residents and maintain regular communication Identify customer needs and recommend suitable accommodation options Maintain accurate records across internal systems and databases Support occupancy and booking targets through proactive sales activity Liaise with on-site teams regarding local sales and marketing activity Deliver a high standard of customer service throughout the customer journey Work collaboratively with colleagues across the wider business Ensure compliance with company policies and procedures About you Previous experience within sales, customer service, retail or hospitality Strong written and verbal communication skills Excellent customer service and relationship-building abilities Experience handling customer enquiries across multiple channels Good organisational skills and attention to detail Ability to work in a target-driven environment Strong IT skills and confidence using databases or CRM systems Positive, professional and proactive approach Ability to work independently and as part of a team If you are available for the full summer contract period and enjoy delivering excellent customer service within a fast-paced environment, we would love to hear from you.

Do you enjoy talking to people and get energised working in a fast-paced environment? Do you enjoy working to targets and goals? Do you want to work in a culture that is fun, friendly and shows that we are passionate about what we do? We are a fast-growing e-commerce packaging company based in Barnet, North London and we are looking for a GermanInbound Sales Advisor to come and join our team! If you are commercially minded, confident and a tenacious professional that has the ability to communicate effectively and build strong client relationships then this could also be the role for you! We are the UK s leader in paper bags, cartons and other packaging products. The company has numerous marketing leading brands across Europe with a team of 50 people across 3 locations, including London, Berlin, and Newmarket half of which are based at this location. We're looking for a commercially minded German speaker to sit within the Sales team covering the DACH Region. You will sit in the middle of a fairly short production-to-delivery cycle which will require you to book new business with brands and/or their agencies and then work with your internal operations team and their external suppliers to bring the products to life. Goal posts can move occasionally, so you will need to be versatile and resourceful to ensure your clients timelines are being met whilst doing good quality business that earns you and your team bonuses. We are looking for candidates with strong communication, organisational, numerical skills and active learners so that we can focus your initial training around our packaging products, service, and the marketplace. Every employee at Rocaba Group is unique and valued. We take pride in delivering excellence consistently and with our rapid growth and success, we are always looking to add the best talent to our teams. We are looking for candidates that have a strong work ethic, desire to learn and can build strong relationships with their colleagues. In return we offer a wide range of benefits for all of our staff, including the opportunity to learn and develop a range of skills, supportive working environment, and strong culture. We also have a competitive holiday allowance, as well as many of the basics, including the Childcare Voucher Scheme, optional private healthcare, pension contributions and free eye-testing. Role Specifics Speaking to clients to fully understand and gather their needs before preparing and presenting suitable packaging solutions. Providing a range of quotations and talking customers through their product options. Creating a rapport with customers and aim to ensure 100% customer satisfaction. Sending samples and supporting information to customers to help with the sale. Maintaining relationships with existing customers and regularly call them to find new enquiries. Ensuring all walk-in customers are welcomed and managed accurately and efficiently. Ensuring all customer information is correctly logged within the CRM system. Managing customer issues and disputes on jobs. Achieving the teams target on a monthly basis, as set out by the Line Manager. Contributing to overall team spirit and help create a positive working environment for all members of staff. Knowledge & Experience Understanding of what excellent customer service entails. Experience in working in a previous sales role (not essential, but desirable). Solid telephone manner and solid verbal and written communication. Strong organisational skills and ability to manage time effectively and prioritise work. Ability to find practical solutions to problems and think outside the box. Naturally pays attention to detail without any loss of accuracy. Able to work towards targets. Must have a bubbly, friendly and positive demeanour. Be resilient, energetic, enthusiastic, have a can do attitude and dynamism. Other Benefits Career development opportunities On-site parking Casual dress Subsidised private health care Vibrant and dynamic working environment How to Apply: Please attach an up-to-date copy of your CV to the link provided, and we will be in contact.

Your new company Hays are recruiting for a permanent Junior Advisor for our Manchester city centre-based client. As junior advisor, you will support the client onboarding and engagement process by handling warm leads, speaking with prospective clients daily, and converting enquiries into qualified appointments with senior advisors. The role also includes preparing and sending Letters of Authority (LOAs) as part of the onboarding journey. The role involves handling sensitive financial information, a high level of confidentiality, professionalism, and accuracy is required.This is a progressive position ideal for someone ambitious, confident on the phone, and looking to build a career in the financial services or client advisory sector. This is a fully office-based role. Your new role Key Responsibilities Action and prioritise warm leads generated through internal marketing, referrals, and digital channels. Speak with prospective clients daily to understand their needs and assess suitability. Convert inbound enquiries into qualified appointments with senior advisors. Conduct timely follow-ups and manage lead pipelines to maximise conversion and attendance. Build rapport quickly and provide clear, compliant explanations of the services on offer. Carry out discovery conversations to gather relevant information. Support new clients through the initial onboarding stages to ensure a smooth experience. Prepare and send Letters of Authority to clients accurately and efficiently. Maintain full confidentiality and data security when handling client documents and personal details. Liaise with internal teams to ensure letters of authority are processed and escalated when required. Log all interactions, updates, and documentation in the CRM system accurately. Manage a busy lead pipeline with excellent organisation and attention to detail. Ensure compliance with GDPR, internal confidentiality standards, and data governance requirements. Work closely with senior advisors to ensure clear, high-quality handovers. Provide updates on lead quality, conversion trends, and client insights. Contribute to improvements in call scripts, communication templates, and engagement processes. Handle all client information discreetly, adhering to strict confidentiality standards. What you'll need to succeed Confident and professional communicator, especially over the phone. Experience in customer service, lead conversion, or outbound calling is beneficial. Strong organisational skills and ability to manage a high volume of leads. Attention to detail, particularly when preparing and tracking LOAs. Resilience and a target-driven approach with a desire to progress. Ability to build quick rapport and handle initial objections effectively. Comfortable using CRM systems and digital workflows. Commitment to confidentiality and handling sensitive information responsibly. What you'll get in return Starting salary of 40,000 + bonus, opportunities to progress, excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Job Title: Customer Service Advisor Location: Leeds City Centre Salary: £27,000 Job Type: Full-Time, FTC 12 Months - Monday to Friday 9am-5.30pm HRGO Recruitment are currently working with a well-established and growing organisation within the financial services sector, who are looking to appoint an experienced a Customer Service Advisor to join their customer services team. As a Customer Service Advisor, you will be responsible for handling inbound customer enquiries, ensuring queries are resolved accurately and efficiently at first point of contact. You will play a key role in maintaining excellent service standards, supporting complaint resolution, and ensuring all work is completed in line with regulatory requirements and internal service level agreements. Main Duties Managing customer enquiries across multiple channels including phone and email Resolving customer queries efficiently at first point of contact Handling initial customer dissatisfaction and supporting complaint resolution Ensuring all communications are accurate and professional Working closely with internal teams to resolve more complex queries Supporting leadership teams with operational requirements where needed Requirements Previous experience within financial services, ideally within a regulated environment Strong customer service experience with a proven track record Excellent verbal and written communication skills Strong attention to detail and ability to work accurately Experience handling complaints and customer escalations What's on Offer Opportunity to join a respected and growing financial services organisation Supportive and collaborative team environment Career development and progression opportunities Ongoing training and professional development If you are an experienced Customer Service Advisor with a background in financial services and are looking for your next opportunity, click 'Apply Now' for immediate consideration.

Join our team at Concentrix, supporting a leading telecommunications provider. As a Customer Sales Advisor, you'll manage inbound calls from customers nearing contract end dates and also handle leads from service teams. Your role focuses on retaining and enhancing customer relationships through effective questioning and upselling additional products. Key Responsibilities: Customer Engagement & Retention: Deliver exceptional support by understanding customer needs during contract renewals and building long-term relationships. Sales & Upselling: Utilize effective questioning to identify opportunities and recommend additional products, enhancing customer experience. Lead Management: Actively contact customers using leads generated by the service teams, recognizing and acting on sales opportunities. Target-Driven Environment: Excel in a fast-paced, target-driven setting, swiftly offering tailored solutions based on customer insights. Qualifications: We seek sales-oriented individuals who excel at building strong customer relationships and aligning product offerings for successful upselling. Ideal candidates have a background in sales or target-driven environments. Key skills include: Proven ability to provide exceptional customer support while navigating multiple systems. Strong problem-solving skills with meticulous attention to detail. Patience and resilience in a dynamic role. Exceptional communication skills for asking insightful questions and uncovering customer needs. Versatility in connecting with diverse customer profiles. Training & Development: Our trainers are dedicated to your success. You'll start with comprehensive training on systems, products, and features, followed by a supportive nesting period. Ongoing on-the-job training and continuous support ensure your growth and development. Why Join Us? Permanent 40-hour per week contract, Monday-Sunday (5/7 days) between 7:45 am - 9 pm. Central office location, near Lanyon Place Station, Belfast. Annual salary of £26,520, paid fortnightly. Uncapped bonus opportunity Reduce your yearly bills with Employee exclusive discounts on various household products such as broadband (up to 50% off), mobile (up to 50%), TV channels (up to £58pm), including family & friends deals. Additional access to a generous employee discount portal, saving up to £1000 annually on groceries, shopping, entertainment, and travel. Award-winning company for career growth! Fantastic Career Development opportunities and access to our fantastic internal Concentrix University and LinkedIn learning portal Wellbeing support through free access to services that enhance mental and physical health. Comprehensive dental plan and priority access to a private GP. Work with your friend - Refer a Friend Incentive If you re passionate about helping others and have a knack for uncovering opportunities, this role is your gateway to a rewarding career with substantial bonus potential. Each conversation is your chance to make a difference and boost your earnings through successful upsells. Concentrix is a Disability Confident and equal opportunity employer. We evaluate qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.

CUSTOMER SUPPORT ADVISOR Trinity Estates • £24,530 per annum • Hemel Hempstead (Head Office) • Full-time, Office-based ROLE OVERVIEW We're looking for a Customer Support Advisor to join our busy and friendly customer support team at Trinity Estates' head office in Hemel Hempstead. This is a people-first role, centred on delivering outstanding service to the residents and clients across our residential property portfolio. If you're a confident communicator who thrives in a fast-paced environment and genuinely enjoys helping people, we'd love to hear from you. ROLE EXPECTATIONS This role is all about communication - across phone, email and our online reporting systems. You'll be the first point of contact for residents and clients, handling a wide range of queries and ensuring every interaction is dealt with professionally, promptly and with care. You'll work closely with our Property Management Team and other internal stakeholders, helping to keep things running smoothly across our regional property portfolios. WHAT SUCCESS LOOKS LIKE You'll be succeeding in this role if: Residents and clients feel heard, helped and well looked after Queries are resolved accurately, politely and within agreed timeframes Your written communications are clear, professional and error-free You manage your workload effectively, prioritising urgent matters confidently You're growing your knowledge of the property industry and contributing positively to the team HOW YOU'LL SPEND MOST OF YOUR TIME On a typical day, you'll be: Handling inbound telephone and email enquiries from residents, clients and internal teams Responding to all communications in a polite, timely and professional manner Assessing and actioning issues arising on regional property portfolios Presenting clear and logical responses when managing difficult or challenging calls Ensuring all written correspondence is concise, accurate and professionally presented Collaborating with Property Managers and other stakeholders to resolve queries efficiently WHO THIS ROLE IS FOR This role suits someone who: Has clear, confident communication skills - both written and verbal Has an exemplary telephone manner and can manage challenging calls calmly Listens carefully and asks the right questions to fully understand a query Can prioritise effectively and stay organised in a busy environment Takes ownership of their workload and uses good judgement to make decisions Is committed to their own development and eager to learn about the property sector EXPERIENCE THAT HELPS You don't need a background in property - we'll provide full training. What matters most is the right attitude and communication skills. The following would be an advantage: Previous experience in a customer service or contact centre environment Confidence handling a high volume of calls and emails Strong written English and attention to detail Comfortable using IT systems and online platforms Ability to remain calm and professional under pressure WHAT WE OFFER Salary of £24,530 per annum 24 days annual leave plus bank holidays Monday to Friday, 09:00-17:15 - no weekend or bank holiday working Perkbox membership with discounts across retail, travel and entertainment Employee Assistance Programme for confidential support Cycle to Work scheme Employee Referral Scheme Star of the Month recognition incentive Staff social events Genuine opportunities for career growth and development ABOUT TRINITY ESTATES Trinity Estates is one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, we provide residential management services nationally, supported by a comprehensive head office team in Hertfordshire including surveyors, accountants, legal professionals and a large customer support function. Our Customer Support Team is a vibrant, hardworking group of 30+ people who are passionate about great service. We're proud to be diverse, supportive and inclusive - and we take the development of our team seriously. Trinity Estates is part of the Trinity Property Group, an Odevo Group Company. HOW WE HIRE Initial conversation with our talent team Interview focused on your experience, communication style and approach We aim to complete the process within two to three weeks and will keep you informed throughout. INTERESTED? Apply with your CV. All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required. For further information, contact our recruitment team on , quoting reference .

Signature Recruitment are currently supporting a sustainability-focused organisation in Bristol to find a proactive 'Customer Service Advisor' for an immediate start. This role is a 3-month temporary assignment where you'll play a key role in ensuring an excellent customer experience while supporting a busy operations team. Key Responsibilities Act as the first point of contact, managing inbound calls professionally and efficiently Handle enquiries from customers and stakeholders, escalating where required Maintain accurate records across internal systems and CRM platforms Support inbox management and respond to queries promptly Assist with document preparation and administrative duties Support project coordination, including tracking progress and liaising with stakeholders What We're Looking For Previous call centre, customer service, or administrative experience Confident telephone manner and strong communication skills Highly organised with excellent attention to detail Ability to multitask in a fast-paced environment Competent in Microsoft Office and CRM systems Proactive, independent, and a strong team player Location & Working Hours Bristol Monday to Friday, 08:00am - 17:00pm (42.5 hours per week) Fully office-based role Why Join? Opportunity to gain valuable experience within a growing, purpose-driven organisation Supportive and collaborative team environment Call to Action If you're a motivated Customer Service Advisor looking for your next opportunity, I'd love to hear from you. Please apply today or get in touch with Jasmine at Signature Recruitment for more information.

We are partnering with a leading international tax advisory firm to recruit an experienced German-speaking Corporate Tax Manager. This is a fantastic opportunity to join a growing team in London (Paddington), offering a hybrid working model and excellent career development prospects.The role can be flexible on full-time work or part-time working arrangements. If you have strong technical expertise in UK corporate tax compliance and advisory, and enjoy working with international clients, this role could be the perfect next step. Key Responsibilities: Provide strategic advice on UK and cross-border corporate tax matters, including structuring and reorganisations. Manage corporate tax compliance processes and liaise with clients on submissions. Review and approve UK statutory accounts prepared under UK GAAP. Act as the primary point of contact for inbound client groups and maintain strong relationships. Handle HMRC queries and coordinate with overseas advisors. Support and mentor junior team members while contributing to business development initiatives. About you: The ideal candidate will have mature experience as a Corporate Tax Manager, with expertise in UK Corporate Tax, CTA or ACA qualifies and have fluency in German. In return, you will be part of a vibrant team and have the opportunity to mentor a close-knit team, while furthering your career in the field. Profile: Fluency in German (to a C2 level) is a must for the role CTA and/or ACA qualified. Extensive experience in UK corporate tax (advisory and compliance). Knowledge of VAT, transfer pricing, permanent establishment risk, and global mobility issues. Proven ability to review and sign off on statutory accounts. Previous experience managing a small team. Strong communication skills and experience working with international clients. What's on Offer: Competitive salary and benefits package. Hybrid working arrangement (London-based). Collaborative and inclusive team culture with excellent training and development. Opportunities for progression and involvement in diverse international projects. To apply, please send your CV in English and in Word format to Alexia. languagematters is acting as an employment agency in relation to this vacancy.

Customer Services - nights Rawtenstall 4 on 4 off - 5PM - Midnight DBS required £13.19 per hour About the Role We're currently recruiting a Night Customer Service Advisor to support one of our clients based in Rawtenstall. This role is based on a small, friendly contact centre and involves taking inbound calls from customers who require immediate support-often in urgent or potentially life-threatening situations. Our client provides critical assistance to a wide range of individuals, many of whom rely on swift and compassionate responses during times of crisis. What You'll Be Doing As a Night Customer Service Advisor, you'll be the first point of contact, answering calls promptly-ideally within three rings. Using a structured script, you'll assess the urgency of each situation and provide calm, clear guidance to the caller. You could be responding to situations such as: A triggered fire alarm requiring you to contact emergency services A caller who has experienced a fall and activated an emergency device Each call will vary, but your role remains the same: to listen, assess, and take appropriate action with empathy and professionalism. Key responsibilities include: Handle sensitive and emotionally charged calls from elderly or vulnerable individuals Remain calm and composed under pressure Use the client's Technology Enabled Care (TEC) system to identify issues and provide outstanding service Tailor your communication style to each caller's needs Collaborate with various internal stakeholders to support service delivery Accurately record details and actions taken during and after each call What We're Looking For We're seeking compassionate, reliable individuals who thrive in high-pressure situations and can communicate with clarity and empathy over the phone. Essential Skills & Requirements: Calm and empathetic telephone manner Excellent communication and listening skills Basic computer literacy and accurate data entry Resilience and professionalism in urgent or emotional situations Ability to manage time and workload independently Comfortable working across multiple systems Standard DBS check required If you would like any further details please forward your CV for consideration, Mpeople are a recruitment business acting on behalf of our clients. If you do not receive a response within 5 days please presume you have been unsuccessful on this occasion.