HR Operations Manager

HR Operations Manager

• Salary: £34,820 - £40,000
• Contract Type: Permanent
• Working Pattern: This post is available on a full-time, part-time (min 0.7FTE) or job-share basis, and flexible working hours can be accommodated.
• Location: Norwich

About the Team

The onboarding team is a friendly, hard-working team based in Norwich, delivering a vital service that supports people joining HM Treasury. Working at the heart of the People and Capability function, the team partners closely with HR, IT, payroll and vetting to deliver end to end onboarding.

As part of the wider Resourcing and Reward branch, the role offers the chance to lead a visible service, shape how we bring people into the department and be part of a collaborative, supportive HR team at the centre of government.

About the Job

In this role, you will:

• Lead the HR Onboarding service, ensuring timely, accurate and compliant delivery, while improving processes, driving change and working with key partners to support continuous improvement
• Lead and develop the Onboarding team to deliver a high-quality service, fostering a positive and inclusive culture that supports collaboration and successful delivery
• Build strong relationships across HR, IT, Payroll and Security to promote a joined-up approach to service delivery
• Develop and maintain a strong understanding of onboarding and recruitment practices, staying up to date with best practice and providing clear, practical advice
• Manage the pre-employment checking contract, monitoring performance and working to resolve issues
• Use data to monitor performance and provide clear insights to support decision making

This is a great opportunity to lead a high-impact service at the heart of HM Treasury, shaping how we bring people into the organisation. You'll play a key role in ensuring a smooth, high-quality onboarding experience, while driving improvements and influencing how services are delivered across HR. It's an exciting chance to combine leadership, operational delivery and continuous improvement in a visible role that makes a real difference to both new joiners and the wider department.

About You

We're looking for someone with experience delivering high-volume, process-driven HR services, who can spot ways to improve how things work and make them happen. You'll be confident managing competing priorities while keeping things running smoothly day to day, and comfortable working with a wide range of stakeholders, communicating clearly and influencing outcomes.

Some of the Benefits our people love!

• 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month
• Flexible working patterns (part-time, job-share, condensed hours)
• Generous parental and adoption leave packages
• Access to a generous Defined Benefit pension scheme with employer contributions of 28.97%
• Access to a cycle-to-work salary sacrifice scheme and season ticket advances
• A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity

For more information about the role and how to apply, please follow the apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .