People Operations Officer, People, Risk and Casework

About GIAA

GIAA is an executive agency of His Majesty's Treasury and is the majority delivery agent of internal audit services to government departments and their Arms' Length Bodies. We work with c.140 clients on a recurring basis including 15 of the 17 main government departments. The Agency also provides a range of allied client services including counter fraud, investigations, applied data analytics and advisory work. The Agency's strategy 2025-29 can be found here .

The Agency leads the wider government internal audit function across government and in this capacity provides professional support and guidance to all internal audit practitioners across government whether they work for the Agency, in in-house teams, or deliver via outsourced arrangements with the private sector. The current Internal Audit functional strategy can be found here .

About the Role

As part of delivering GIAA's People and Culture and workforce strategies, the HEO People Operations Officer - People, Risk & Casework will play an important role within the People Team. Reporting to the SEO People Risk & Casework Lead, you will support the delivery of a responsive, consistent and high-quality HR advisory and case triage service across the Agency.

You will be accountable for providing first-line HR advice and operational support across a range of routine people matters, including attendance, wellbeing, conduct and general employee relations queries. You will act as an initial point of contact for managers and employees, ensuring issues are correctly identified, appropriately categorised and progressed through the relevant HR route.

You will work collaboratively across the People Team, providing flexible support to ensure a joined-up and responsive HR service that meets the needs of the Agency.

This role provides a strong foundation for developing experience in HR advisory support, people processes and operational case triage within a structured People Team environment

The successful candidate will:

• Act as the first point of contact for general HR policy and procedure enquiries, managing the first-tier people enquiries inbox to ensure timely, accurate advice and appropriate triage or escalation.
• Support and guide EO People Operations Coordinators in handling routine HR queries related to employee relations, attendance, performance, pay, benefits, and policy application.
• Manage and resolve straightforward HR queries and low-complexity cases, providing clear advice while escalating more complex cases to the SEO People Operations Adviser.
• Assist managers with basic employee relations tasks, including drafting correspondence, preparing case documents, attending meetings, and maintaining accurate records.

About You

The essential criteria for the purpose of selection are:

1. Experience supporting managers and employees with HR queries in a customer-focused environment by providing clear, practical advice on policies and procedures such as attendance, flexible working, wellbeing, and general HR processes, including handling or triaging HR queries through an inbox based or a shared service model.
2. Working knowledge of HR policies and processes and experience of providing direction and coaching to team members to resolve routine HR queries across the employee lifecycle.
3. Experience of managing or supporting the administration of HR processes, with strong attention to detail and the ability to maintain accurate records and ensure timely completion of tasks.
4. A proactive approach to continuous improvement, with the ability to identify opportunities to improve HR processes, guidance or service delivery.

We are committed to being an inclusive employer. We encourage applications from all backgrounds, and we welcome applications from candidates who wish to work flexibly, for example, part-time, term time or job share.

Hybrid Working is available to GIAA colleagues. This means a combination of office working and working from home. This includes time spent in our GIAA office locations and can also include any time spent attending our customers' sites.

GIAA colleagues are expected to work in an office location for three days a week on average (60%). Naturally, this expectation will be applied on a pro-rata basis for people who have a part-time or compressed hours working pattern.

Benefits of working for the Government Internal Audit Agency

Competitive salaries and in year rewards Flexible working Competitive contributory pension scheme with employer contributions starting from 26.6%. Discounts on big brands and supermarkets, online shops and on the high street. Paid volunteering days Season ticket loans/Cycle to work scheme Free eyesight test Family friendly HR policies 25 days annual leave, increasing one day each year to 30 days after 5 years' service For more information about the GIAA, role, salary, benefits, who to contact and how to apply please follow the

Apply link.

If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at