Office Manager

Location: Wednesbury, West Midlands
Job Type: Permanent, Full Time
Salary: £35,000 - £45,000

We are recruiting an experienced Office Manager to join a successful and growing manufacturing business in the West Midlands.

This is a highly visible role within the organisation, offering the opportunity to take ownership of office operations, customer service activities and sales order processing, whilst working closely with the General Manager and wider leadership team.

The successful candidate will be responsible for ensuring the smooth day-to-day running of the office, leading and developing a growing team, supporting operational projects and driving high standards across the business.

This is not a traditional Office Manager position. We are looking for someone who can lead from the front, challenge where necessary, improve processes and play a key role in supporting the continued growth of the business.

• Oversee the day-to-day operation of the office environment
• Manage customer service and sales order processing activities
• Lead, coach and develop a growing office and customer service team
• Ensure high levels of customer service are maintained at all times
• Act as the main point of contact for office-related and customer service enquiries
• Support the General Manager and senior leadership team with operational and administrative activities
• Coordinate office suppliers, facilities, equipment and service providers
• Support and lead projects focused on operational efficiency, sustainability and continuous improvement
• Assist with onboarding activities and local people-related processes
• Liaise with internal departments to ensure effective communication and service delivery
• Monitor building maintenance, utilities and site security requirements
• Support Health & Safety compliance and coordinate relevant training activities
• Identify opportunities to improve processes, systems and ways of working

We're looking for more than an administrator.

You will be a confident, resilient and highly organised individual who enjoys taking ownership and making things happen. You will be comfortable working in a fast-paced environment, managing competing priorities and building strong relationships across all areas of the business.

You will have:

• Previous experience within an Office Manager, Administration Manager, Operations Support Manager or similar leadership role
• Experience managing, motivating and developing team members
• Strong customer service and order processing experience
• Excellent organisational and multitasking skills
• Strong communication and stakeholder management abilities
• A proactive, hands-on approach with the confidence to challenge and drive accountability when required
• Good working knowledge of Microsoft Office applications
• A solutions-focused mindset with strong problem-solving skills
• Experience within a manufacturing, packaging, logistics or operational environment would be advantageous

This is an excellent opportunity to join a growing business where you can genuinely make an impact.

The role offers significant exposure across the organisation and would suit someone who enjoys taking ownership, leading teams and helping drive operational excellence.

You'll be joining a business that values initiative, teamwork and continuous improvement, with the opportunity to influence both people and processes as the company continues to grow.

If you're an experienced office or customer service leader looking for your next challenge, we'd love to hear from you.

Apply now with your CV for immediate consideration.