Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 15, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:00am to 5:00pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Jun 15, 2026
Full time
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Customer Service Operations Support to join their well-established team. In this role, you will coordinate with multiple departments, manage deliveries, track performance, and ensure our customers receive a seamless service experience. Your attention to detail and ability to solve problems will be key to keeping our operations running smoothly. Salary is between £26,000 to £28,000 depending on experience. Hours of work are 9:00am to 5:00pm Monday to Friday. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your duties will include: Coordinate administrative processes and support departments across the business. Manage daily delivery reports, liaising with carriers, Customer Service, and warehouse teams to resolve issues. Track deliveries, obtain Proof of Deliveries (PODs), and manage claims, verifying carrier invoices for accuracy. Analyse carrier performance, identify trends, and prepare reports with actionable insights for senior management. Work closely with the warehouse to amend orders, run reports, and ensure accurate dispatch. Investigate delivery incidents, collate information, and provide data-driven reports to support operational improvements. Monitor stock levels, back orders, and works orders, providing updates to relevant teams. Schedule and coordinate deliveries with key customers. Manage returns and quality-related collections, monitoring carrier performance and providing detailed reports. Capture and analyse quality enquiries and returns, ensuring thorough investigations and reporting repeated issues. Prepare customs clearance documentation for Irish deliveries and returns. Handle sample requests, marketing orders, replacement orders, and internal orders across affiliated companies. Maintain accurate records by scanning and verifying documents for archival purposes. Support house accounts and assist in troubleshooting operational challenges. Cover switchboard overflow and provide support for Customer Service Advisors and Returns Coordinators. Undertake additional administrative tasks as needed to support the wider team. As the Customer Service Operations Support, you will: Have previous experience working within a customer service or administration position. Be professional, personable, and detail-oriented with a commitment to excellence. Have strong organisational skills with the ability to manage multiple tasks efficiently. Be a proactive problem solver, adaptable, and able to work under pressure. Be an excellent team player who can also work independently. Be skilled in Microsoft Word, Outlook, and Excel; experience with Sage or similar ERP systems is a plus.
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of 29000 rising to 31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Jun 15, 2026
Full time
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of 29000 rising to 31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 13, 2026
Full time
Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on (phone number removed) for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 13, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Jun 13, 2026
Full time
Shape Global Credit Excellence at Scale Global Credit Manager Role (London-Based) Your new company You will be joining a well-established, international organisation operating across multiple regions, including Europe, Asia, and the Americas. The business manufactures core industrial products that are integral to a broad range of downstream markets and applications.With a global operational footprint and a complex supply chain, the organisation plays a key role in supporting customers across diverse industries. Sustainability is an important strategic focus, supported by long-term initiatives aimed at reducing environmental impact and supporting a lower-carbon future.The London location functions as a central commercial and support hub, working closely with global operations and specialist teams worldwide. Your new role As Global Credit & Compliance Manager, you will support commercial performance and cash optimisation by leading global credit risk management and driving a robust compliance framework across the business.You will provide expert insight on customer risk, oversee receivables performance, and contribute to accurate cash forecasting, all while operating within delegated authorities. The role also has global ownership of the compliance agenda, ensuring adherence to external regulations, internal policies, and group governance requirements.This is a senior, visible role with regular interaction at Board level and close collaboration with Commercial, Finance, Legal, and Group Compliance teams. Key Accountabilities Champion and role-model strong health, safety, and compliance standards. Lead the development, implementation, and continuous improvement of global credit and compliance policies, procedures, and reporting frameworks. Set and manage global customer credit risk through financial analysis, credit limit recommendations, and ongoing monitoring using internal and external data. Present quarterly credit performance reports and key risk updates to senior leadership. Oversee global credit control activity to ensure timely collections and proactive resolution of receivables risks. Partner with Commercial teams, including attending customer meetings, to support sustainable business continuity. Lead preparation of monthly financial and performance reports for senior stakeholders. Ensure Letters of Credit are managed in line with current UCP regulations and internal guidelines. Oversee securitisation reporting to group finance, ensuring accuracy and timeliness. Lead negotiation and resolution of historical debt, including engagement with customers, advisors, legal teams, and administrators. Monitor evolving regulatory requirements and advise senior leadership on compliance impact and mitigation actions. Drive a strong compliance culture across the business, covering areas such as: Conduct third-party integrity and due-diligence reviews, working with external legal and advisory partners. Manage Gifts & Entertainment registers, sanctions reporting, and KYC responses to financial institutions. Lead, coach, and develop direct reports, ensuring high professional standards and continuous process improvement. Represent the business on selected cross-functional and group-level credit and compliance initiatives. Collaborate with other functions to share insights, data, and best practices as required. Undertake additional projects and responsibilities as directed by senior finance leadership. What you'll need to succeed Professionally qualified or part-qualified (e.g. CICM, CIMA) and/or 10+ years' experience in global credit risk and regulatory compliance leadership.Strong understanding of credit drivers, exposure management, and customer risk mitigation.Excellent financial, analytical, and commercial judgment, with the ability to influence senior stakeholders.Hands-on experience with ERP systems (SAP preferred) and strong Excel, PowerPoint, and reporting capability.Proven experience in a product-driven manufacturing environment Knowledge of security instruments and structured credit arrangements.High attention to detail, with strong documentation and governance discipline.Ability to operate independently in a complex, international environment with a results-driven mindset.Strong leadership and coaching capability, fostering accuracy, accountability, and continuous improvement. What you'll get in return Competitive base salary Discretionary annual bonus Generous contributory pension scheme Life assurance 25 days' annual leave plus bank holidays, with flexibility and the option to purchase additional leave Ongoing professional and career development Access to a wide benefits package, including health, wellbeing, and insurance options Enhanced family-friendly policies Free on-site gym access Employee Assistance Programme offering confidential support services Cycle to Work scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Full time 37.5 hours - will inlcude a weekend day Bonus after probation Free parking - multi storey close by to the store Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Jun 12, 2026
Full time
So, you're a proactive people person ready to be the friendly face our stores need? Sounds like you'd be a great fit here. So, if you've had previous optical experience as an Optical Advisor or Dispensing Assistant, this Optical Assistant role could be perfect for you. As an Optical Assistant, you'll use your passion for the Specsavers brand, products and services alongside your incredible customer service skills, to create an outstanding store environment for both our customers and our team. Our store Based in our Thorne store, our store is easy to get to via car, train and bus! What's on offer? As well as all the support you need and great training and development opportunities, we have a whole load of benefits on offer for you to enjoy. These include: Salary - £12.91 per hour Full time 37.5 hours - will inlcude a weekend day Bonus after probation Free parking - multi storey close by to the store Specsavers Perks - our discounted benefits scheme Extra day off for your birthday WeCare - UK confidential employee helpline Outstanding clinical and professional development opportunities Discounted hearing and eyecare benefits Enhanced sick pay (after a year or service) Enhanced pay for family leave (Maternity/Paternity etc) What we're looking for? If this is still sounding like a bit of you, we do need you to have a few skills to get started as an Optical Assistant.These include: Pre- screening Dispesning Collections Repairs and adjustments Happy working in a busy environment Find out more If you've got all these skills, we'd love for you to apply, but there's also some desirable experience that could set you apart from the competition if you have it. This includes: Previous experience in a fast-paced customer service environment Experience in optics business
Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 11, 2026
Full time
Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Credit Controller Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on for a confidential discussion.
Jun 11, 2026
Full time
Credit Controller Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on for a confidential discussion.
Sales Assistant / Client Advisor - Luxury RTW Brand 29,000 - 30k + commission Our client are a highly prestigious, luxury RTW brand with a focus on Bridal, RTW, and Homeware. We are looking for a Retail professional with a passion for Luxury brands to join them, who drives sales and delivers highly personalised, luxury shopping experiences for Ready-to-Wear and Made-to-Order clients. Key responsibilities include managing the full sales cycle, maintaining deep product knowledge, and catering to elite, high-net-worth clientele. Hours are 9am - 6pm and days are across Monday - Sunday, commission is also included. The typical job description encompasses the following core areas: Clienteling & Sales Generation Personalised Service: Deliver an elevated shopping experience by providing bespoke styling advice and customised solutions tailored to the client's preferences. Sales Targets: Drive sales and surpass targets by utilising expert product knowledge and exceptional sales techniques across both Made-to-Order and Ready-to-Wear services. Relationship Management: Build and nurture long-term relationships with existing, new, and VIP (Very Important Client) customers. Trend Awareness: Stay up to date with fashion trends, seasonal collections, and high-end craftsmanship to provide informed style recommendations. Store Operations & Collaboration Team Leadership: Act as a mentor to junior associates, provide support during busy periods, and help troubleshoot client or service issues. Store Standards: Work closely with store management to ensure retail strategies align with brand standards and maintain the luxurious presentation of the boutique. Key Requirements Experience: Typically 3 or more years of luxury retail experience with a proven track record of managing VIP clients and exceeding sales targets. Communication: Excellent written and verbal communication skills. Professionalism: A proactive, self-motivated attitude with a high degree of organisational skill and the ability to work under pressure during high-traffic periods. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 11, 2026
Full time
Sales Assistant / Client Advisor - Luxury RTW Brand 29,000 - 30k + commission Our client are a highly prestigious, luxury RTW brand with a focus on Bridal, RTW, and Homeware. We are looking for a Retail professional with a passion for Luxury brands to join them, who drives sales and delivers highly personalised, luxury shopping experiences for Ready-to-Wear and Made-to-Order clients. Key responsibilities include managing the full sales cycle, maintaining deep product knowledge, and catering to elite, high-net-worth clientele. Hours are 9am - 6pm and days are across Monday - Sunday, commission is also included. The typical job description encompasses the following core areas: Clienteling & Sales Generation Personalised Service: Deliver an elevated shopping experience by providing bespoke styling advice and customised solutions tailored to the client's preferences. Sales Targets: Drive sales and surpass targets by utilising expert product knowledge and exceptional sales techniques across both Made-to-Order and Ready-to-Wear services. Relationship Management: Build and nurture long-term relationships with existing, new, and VIP (Very Important Client) customers. Trend Awareness: Stay up to date with fashion trends, seasonal collections, and high-end craftsmanship to provide informed style recommendations. Store Operations & Collaboration Team Leadership: Act as a mentor to junior associates, provide support during busy periods, and help troubleshoot client or service issues. Store Standards: Work closely with store management to ensure retail strategies align with brand standards and maintain the luxurious presentation of the boutique. Key Requirements Experience: Typically 3 or more years of luxury retail experience with a proven track record of managing VIP clients and exceeding sales targets. Communication: Excellent written and verbal communication skills. Professionalism: A proactive, self-motivated attitude with a high degree of organisational skill and the ability to work under pressure during high-traffic periods. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Collections Advisor Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home 30,000 + up to 10% annual bonus 37.5 hours per week ( Monday-Friday, no weekends ) Start date - July 2026 About the Role Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution. Key Responsibilities Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle Handle inbound queries and proactively contact customers regarding overdue balances Negotiate payment plans and support customers to return to sustainable payment arrangements Work closely with internal teams to escalate and resolve complex debt cases Collaborate on change of tenancy cases and verify key account details Liaise with external Debt Collection Agencies to manage recovery through to potential litigation Ensure all activity complies with regulatory standards, including GDPR Support complaint and dispute resolution processes where required About You Proven experience in complex debt recovery or collections Background in the utilities sector is highly desirable Strong working knowledge of debt management systems Confident communicator with excellent negotiation skills Ability to manage a defined ledger of customer accounts Good understanding of regulatory and legal frameworks in collections What's on Offer Competitive salary with annual bonus potential Hybrid working (3 days from home once established) 25 days holiday, increasing with service + birthday off Option to buy/sell annual leave Pension scheme and life assurance Discounts across high street and online retailers Wellbeing support including GP access, mental health, and financial advice Cycle to work and travel loan schemes Modern office facilities including gym, parking, and social spaces This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 10, 2026
Full time
Collections Advisor Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home 30,000 + up to 10% annual bonus 37.5 hours per week ( Monday-Friday, no weekends ) Start date - July 2026 About the Role Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact. As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution. Key Responsibilities Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle Handle inbound queries and proactively contact customers regarding overdue balances Negotiate payment plans and support customers to return to sustainable payment arrangements Work closely with internal teams to escalate and resolve complex debt cases Collaborate on change of tenancy cases and verify key account details Liaise with external Debt Collection Agencies to manage recovery through to potential litigation Ensure all activity complies with regulatory standards, including GDPR Support complaint and dispute resolution processes where required About You Proven experience in complex debt recovery or collections Background in the utilities sector is highly desirable Strong working knowledge of debt management systems Confident communicator with excellent negotiation skills Ability to manage a defined ledger of customer accounts Good understanding of regulatory and legal frameworks in collections What's on Offer Competitive salary with annual bonus potential Hybrid working (3 days from home once established) 25 days holiday, increasing with service + birthday off Option to buy/sell annual leave Pension scheme and life assurance Discounts across high street and online retailers Wellbeing support including GP access, mental health, and financial advice Cycle to work and travel loan schemes Modern office facilities including gym, parking, and social spaces This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 20, 2026
Full time
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Oct 01, 2025
Full time
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
