Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
Jun 22, 2026
Full time
Billing Advisor Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Collections and Billing Advisor, you will be manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Benefits & Package for a Billing Advisor: Salary: Competitive Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of a Billing Advisor: Manage and resolve billing disputes , including reviewing charges, validating customer claims, and coordinating corrections where necessary Handle aged debt queries and dispute resolution to minimise outstanding balances Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies Collaborate with internal teams to find solutions and prevent recurring problems Maintain accurate records of customer interactions, dispute cases, and follow-up actions Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes Escalate critical issues to appropriate departments or management when necessary Respond to customer inquiries and complaints through various channels, including phone, email, and chat Investigate and resolve complex customer issues in a timely and efficient manner Key Skills and Experiences of a Billing Advisor: Customer service experience required Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities and multitask effectively Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experience If you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now! Red Recruitment (Agency)
A Main Dealer Approved Bodyshop in the Chelmsford area is looking for a Bodyshop Advisor. Job Details Previous experience in Bodyshop/ Car Dealership/Independent Garage is essential for this role Salary upto £30k basic depending on experience. Monday- Friday -08.00-5.00 Dealing with telephone/email enquiries with customer and insurance customers. Arrange collections and deliveries with customers/recovery agents. Taking payments from Customers. Arranging and issuing courtesy vehicles for customers. Please get in touch to find out more. ! Bodyshop Advisor Bodyshop Advisor Bodyshop Advisor Service Advisor Service Advisor Service Advisor Service Advisor
Jun 22, 2026
Full time
A Main Dealer Approved Bodyshop in the Chelmsford area is looking for a Bodyshop Advisor. Job Details Previous experience in Bodyshop/ Car Dealership/Independent Garage is essential for this role Salary upto £30k basic depending on experience. Monday- Friday -08.00-5.00 Dealing with telephone/email enquiries with customer and insurance customers. Arrange collections and deliveries with customers/recovery agents. Taking payments from Customers. Arranging and issuing courtesy vehicles for customers. Please get in touch to find out more. ! Bodyshop Advisor Bodyshop Advisor Bodyshop Advisor Service Advisor Service Advisor Service Advisor Service Advisor
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Jun 22, 2026
Full time
We are seeking an experienced, proactive Service Manager/Advisor to take ownership of our front desk, customer experience, and day-to-day garage operations at MD Auto Care, Rabans Close, Aylesbury HP19 8RS. This is a hands-on leadership role combining reception, customer service, sales, and operational management within a busy garage environment. Working Environment We offer a friendly, relaxed, and supportive workplace where teamwork, trust, and quality are valued. You will work alongside experienced technicians in a well-run workshop. Monday-Friday 08:00-17:00 with optional overtime/Saturdays. Key Responsibilities Reception & Customer Experience Act as the first point of contact for customers, in person, by phone, and via email Manage front desk operations, bookings, vehicle drop-offs, and collections Deliver a professional, friendly customer experience and keep customers informed on progress, costs, and completion times Sales, Upselling & Cross-Selling Proactively identify and deliver upselling and cross-selling opportunities Explain recommended work, service options, and costs clearly Convert enquiries into bookings and maximise workshop utilisation Customer Satisfaction & Relationship Management Take ownership of customer satisfaction, retention, and feedback Handle concerns and complaints professionally and efficiently Encourage repeat business and positive online reviews Garage & Operational Management Oversee daily garage and front-of-house operations Coordinate technicians and workshop staff to manage workload and priorities Ensure health & safety, quality, and professional standards are consistently met Monitor job progress, turnaround times, and workmanship quality Warranty Claims & Aftercare Manage warranty claims, liaising with suppliers, manufacturers, and customers Ensure accurate documentation and timely resolution of warranty issues Innovation & Continuous Improvement Bring new ideas and processes to improve efficiency, customer experience, and profitability Administration & Financial Control Maintain accurate job cards, customer records, and service histories Prepare invoices, process payments, and manage financial transactions Support stock control, parts ordering, and supplier relationships About You Motor trade experience is essential Minimum 5 years' experience as a Service Advisor, Garage Manager, or similar Qualified/experienced vehicle technician Strong customer service and communication skills Confident in upselling and cross-selling Organised, commercially aware, and comfortable managing a busy garage Proactive and solutions-focused MOT Tester qualification is an advantage but not essential What We Offer Competitive salary based on experience 22 days holiday + bank holidays Pension Bonus scheme About MD Autocare We are recognised for quality workmanship, honest service, and consistently high customer ratings. We foster a workplace where employees feel valued, supported, and proud of their work. As we grow, we seek individuals who want more than just a job - a career where effort is recognised, development is encouraged, and teamwork is valued. Why Join Us? Excellent customer ratings and a strong, established reputation Stable, long-term role with a growing business Friendly, supportive team culture Ongoing training and development opportunities REF-
Outbound Customer Service Advisor Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm There are also two Saturday mornings per year, 9:00am 1:00pm. INDH
Jun 19, 2026
Full time
Outbound Customer Service Advisor Leamington Spa Hybrid (after training) £26,000 £28,000 + Benefits Are you an experienced customer service professional who is confident on the phone, comfortable having direct conversations, and looking for a role with more structure, purpose, and progression? This is a customer-facing role where you will be the first point of contact for customers who have fallen behind on their accounts. You will listen, ask the right questions, and work with them to find a solution whether that's taking a payment, resolving a query on their account, or putting a plan in place that works for everyone. It's a role that rewards good communication, empathy, and the ability to stay calm and professional when conversations get challenging. If you have worked in a contact centre, outbound customer service, or office-based customer support role and have ever dealt with payments, account queries, or sensitive customer conversations, this role could be a natural next step for you. Full training is provided and you will be supported by an experienced management team who know the role inside out. Outbound Customer Service Advisor Benefits: £26,000 £28,000 depending on experience 25 days holiday plus bank holidays Private medical insurance, life assurance, pension up to 7.5% Hybrid working after training two days from home, three in the office Staff discounts and genuine development opportunities within a large, established business What a Outbound Customer Service perso will be doing: Making outbound calls and handling inbound contact from customers with overdue accounts Finding out the reason behind missed payments and working towards a resolution Taking payments, setting up repayment plans, or arranging for statements and credit notes where needed Keeping accurate and compliant records of every customer interaction Identifying customers who may be vulnerable and ensuring they receive the right support Working towards individual and team targets in a structured, supportive environment What we are looking for: Experience in a customer service, contact centre, or outbound calling role Confident and professional telephone manner with the ability to handle sensitive conversations Someone who is empathetic but also able to stay focused on reaching a resolution Good organisational skills and attention to detail A willingness to learn collections and credit control experience is helpful but not essential Shift Pattern: 7-week rotation: 5 8:30am 5:00pm 1 8:00am 4:30pm 1 11:30am 8:00pm There are also two Saturday mornings per year, 9:00am 1:00pm. INDH
Credit Controller Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on for a confidential discussion.
Jun 18, 2026
Full time
Credit Controller Your new company You will be joining a growing and forward-thinking professional services organisation with a strong presence across the UK and Ireland. Known for its collaborative culture and modern approach, the business works closely with SMEs to provide trusted financial and advisory services.With continued growth and investment in people, the finance function plays a key role in maintaining strong client relationships and supporting business performance. They are now looking to appoint a Credit Controller to join their Cardiff team on a hybrid basis. Your new role As a Credit Controller, you will play a key role in managing client accounts and ensuring the timely collection of outstanding debt, while maintaining strong client relationships.Your responsibilities will include: Managing and monitoring outstanding balances across client accounts Chasing overdue payments via phone, email, and written communication Negotiating payment plans with customers where required Allocating payments and reconciling customer accounts Investigating and resolving payment discrepancies and queries Supporting monthly reporting on aged debt, cash flow, and payment trends Working closely with internal teams to resolve credit-related issues Ensuring processes align with company credit control policies and procedures This is a hands-on and relationship-focused role, offering exposure to both transactional processes and stakeholder engagement. What you'll need to succeed Previous experience in credit control, accounts receivable, or collections Strong understanding of debt collection and credit management processes Excellent communication and negotiation skills Ability to handle difficult conversations professionally Strong attention to detail and organisational skills Good working knowledge of Excel and finance systems What you'll get in return Competitive salary Hybrid working model 25 days annual leave + bank holidays Buy/sell holiday scheme (up to 30 days) Christmas business closure Life assurance (4x salary) Enhanced pension and family leave policies Employee Assistance Programme Access to a flexible benefit platform (health, dental, cycle to work etc.) Supportive and collaborative working environment What you need to do now If you're interested in this role, please click 'Apply Now' or contact at Hays Accountancy & Finance on for a confidential discussion.
JOB: Export Logistics Co-Ordinator LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm (37.5 hours per week) My client is seeking a permanent Export Logistics Co-Ordinator. This is a fantastic opportunity for someone who enjoys a varied workload, international communications and the satisfaction of seeing shipments delivered successfully to global markets. Are you an organised, detail-focused Export Logistics Co-Ordinator? Would you like to play a central part in ensuring the smooth, compliant and timely movement of products to distributors and partners across the Globe? If so, you will be collaborating with Manufacturing; Pack Assembly; Finance; Regulatory Affairs; QSHE, Purchasing; and the Distributor Support Team. You will also be working with freight agents and official bodies such as Chambers of Commerce; International Trade Advisors; Border Force and Inspection Companies. This exciting and varied role, based in the beautiful spa town of Harrogate, offers great long-term career prospects and on-going training. So, what are the key responsibilities? Prepare and validate export documentation, invoices, CDS declarations, Dangerous Goods Notes, and certified documents. Coordinate FCA/DAP shipments, container bookings, and airfreight with freight forwarders. Ensure compliance with customs, payment terms, and customer-specific requirements. Provide proof-of-export paperwork to support VAT compliance. Manage export-related email traffic and support urgent orders. Process Letters of Credit and Documentary Collections. Maintain system data (Sage X3, GTA, SharePoint) and archive sales order documentation. Setting up new customers, updating product codes and price lists in Sage. Processing new orders and amendments through the Distributor Portal and Sage. Do I have the right skills? Essential Strong attention to detail with excellent accuracy, record-keeping and documentation skills. An understanding of export documentation, international shipping, customs procedures or similar roles. Ability to work independently while collaborating effectively with cross-functional teams. Excellent communication skills and confidence liaising with freight agents, customers, and internal stakeholders. Strong customer service focus with the ability to interpret and respond promptly to distributor email requirements. Good written and verbal English language skills. IT literate, with working knowledge of Microsoft Office (particularly Excel and Outlook) and document management systems such as SharePoint. Ability to manage multiple shipments and priorities in a fast-paced environment while meeting strict deadlines. Desirable Proficiency with ERP systems such as Sage X3 (or similar) An understanding of dangerous goods and associated software (e.g. eGTA) Experience completing CDS export declarations. Familiarity with Letters of Credit and Documentary Collections, including preparation of compliant bank documentation. Experience processing Certificates of Origin through a Chamber of Commerce. Previous experience resolving customs queries or shipment holds with Border Force or customs authorities. As part of an established and supportive Export Logistics team, you will be working in a collaborative environment and you will develop a strong knowledge of international trade and logistics. There are opportunities to learn, grow and contribute to continuous improvement. The highly competitive package includes: Company Pension Plan Private Healthcare Life Assurance Permanent Health Insurance 23 days annual leave plus statutory holidays Cycle to Work scheme Employee Assistance Programme Benefit Hub If you believe that this job "has your name on it", then please let me have your CV as soon as possible. My client is keen to make an appointment in the near future.
Jun 18, 2026
Full time
JOB: Export Logistics Co-Ordinator LOCATION: Harrogate, North Yorkshire HG1 STATUS: Permanent HOURS: Monday to Friday, 8.45am until 5.15pm (37.5 hours per week) My client is seeking a permanent Export Logistics Co-Ordinator. This is a fantastic opportunity for someone who enjoys a varied workload, international communications and the satisfaction of seeing shipments delivered successfully to global markets. Are you an organised, detail-focused Export Logistics Co-Ordinator? Would you like to play a central part in ensuring the smooth, compliant and timely movement of products to distributors and partners across the Globe? If so, you will be collaborating with Manufacturing; Pack Assembly; Finance; Regulatory Affairs; QSHE, Purchasing; and the Distributor Support Team. You will also be working with freight agents and official bodies such as Chambers of Commerce; International Trade Advisors; Border Force and Inspection Companies. This exciting and varied role, based in the beautiful spa town of Harrogate, offers great long-term career prospects and on-going training. So, what are the key responsibilities? Prepare and validate export documentation, invoices, CDS declarations, Dangerous Goods Notes, and certified documents. Coordinate FCA/DAP shipments, container bookings, and airfreight with freight forwarders. Ensure compliance with customs, payment terms, and customer-specific requirements. Provide proof-of-export paperwork to support VAT compliance. Manage export-related email traffic and support urgent orders. Process Letters of Credit and Documentary Collections. Maintain system data (Sage X3, GTA, SharePoint) and archive sales order documentation. Setting up new customers, updating product codes and price lists in Sage. Processing new orders and amendments through the Distributor Portal and Sage. Do I have the right skills? Essential Strong attention to detail with excellent accuracy, record-keeping and documentation skills. An understanding of export documentation, international shipping, customs procedures or similar roles. Ability to work independently while collaborating effectively with cross-functional teams. Excellent communication skills and confidence liaising with freight agents, customers, and internal stakeholders. Strong customer service focus with the ability to interpret and respond promptly to distributor email requirements. Good written and verbal English language skills. IT literate, with working knowledge of Microsoft Office (particularly Excel and Outlook) and document management systems such as SharePoint. Ability to manage multiple shipments and priorities in a fast-paced environment while meeting strict deadlines. Desirable Proficiency with ERP systems such as Sage X3 (or similar) An understanding of dangerous goods and associated software (e.g. eGTA) Experience completing CDS export declarations. Familiarity with Letters of Credit and Documentary Collections, including preparation of compliant bank documentation. Experience processing Certificates of Origin through a Chamber of Commerce. Previous experience resolving customs queries or shipment holds with Border Force or customs authorities. As part of an established and supportive Export Logistics team, you will be working in a collaborative environment and you will develop a strong knowledge of international trade and logistics. There are opportunities to learn, grow and contribute to continuous improvement. The highly competitive package includes: Company Pension Plan Private Healthcare Life Assurance Permanent Health Insurance 23 days annual leave plus statutory holidays Cycle to Work scheme Employee Assistance Programme Benefit Hub If you believe that this job "has your name on it", then please let me have your CV as soon as possible. My client is keen to make an appointment in the near future.
Sales Advisor - Luxury Retail Birmingham Full-Time Salary up to 29,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Birmingham for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BH36494
Jun 18, 2026
Full time
Sales Advisor - Luxury Retail Birmingham Full-Time Salary up to 29,000 Are you passionate about luxury products and delivering exceptional customer experiences? An exciting opportunity has arisen in Birmingham for a Sales Advisor to join a prestigious boutique, renowned for its heritage, precision, and timeless design. About the Role: As a Sales Advisor, you will be the face of a distinguished luxury brand, offering an unparalleled level of service to a discerning clientele. This is more than just a retail position-it's an opportunity to become a trusted advisor in the world of fine timepieces. Key Responsibilities: Deliver an exceptional, tailored service to every customer, ensuring an unforgettable in-store experience Share detailed product knowledge with confidence and passion, becoming a specialist in our exclusive collections Build strong, long-term relationships with clients, cultivating a loyal customer base Support the boutique team in meeting and exceeding sales targets and KPIs Maintain the highest standards of presentation and professionalism at all times What We're Looking For: Previous experience in luxury retail is essential-ideally within horology, fine jewellery, or premium fashion/accessories A genuine passion for high-end artistry and storytelling Exceptional interpersonal and communication skills A polished, confident, and professional manner Proven ability to thrive in a target-driven, customer-focused environment What's on Offer: Competitive salary with uncapped commission potential Extensive training and development in the world of luxury timepieces Opportunity to be part of an iconic global group with clear pathways for career growth A supportive and prestigious boutique environment in the heart of Edinburgh Join a team that values precision, passion, and excellence. If you have an eye for detail and a love of luxury, we'd love to hear from you. Apply now to begin your journey with one of the most respected names in luxury retail. BH36494
Royal Collection Trust cares for and presents one of the largest and most important art collections in the world, held in trust by His Majesty The King for his successors and the nation. Uniquely within the Royal Household, it operates without recourse to public funds, reinvesting income from visitors and commercial activity into conserving the Collection and extending public access across Royal residences and galleries in the UK and through loans and exhibitions worldwide. As visitor numbers and retail performance continue to recover strongly following the pandemic, Royal Collection Trust is developing an ambitious new strategic plan. We are seeking a Chief Financial Officer to join at this pivotal moment and play a central role in shaping and delivering that strategy. Reporting to the Director and working closely with the Chief Operating Officer and the wider Management Board, the CFO will lead strategic financial planning, budgeting and forecasting, and provide clear, insightful analysis to support decision making. They will ensure exemplary financial management and compliance across the charity and its trading subsidiary, oversee reserves, capital projects, insurance and risk, and play a key role in governance at Trustee level. The CFO will also contribute to cross Household finance, risk and sustainability work, representing Royal Collection Trust on relevant committees and working groups. We are looking for an experienced senior finance leader with a significant track record in strategic finance and governance, ideally spanning both charitable and commercial environments and with exposure to visitor focused, retail or e commerce activities. You will bring strong analytical capability, sound judgement and the ability to communicate complex financial information clearly to a range of stakeholders. An empowering and empathetic leader, you will be comfortable operating at board level in a complex, multi stakeholder organisation, able to build high performing teams and work collaboratively across disciplines and locations. Politically astute and values driven, you will relish the opportunity to support an organisation of national and international significance at a time of change and opportunity. Saxton Bampfylde Ltd is acting as an employment agency advisor to the Royal Collection Trust on this appointment. For further information about the role, including details about how to apply, please visit using reference HCCGA . Alternatively email . Applications should be received by noon on Friday 3rd July 2026.
Jun 18, 2026
Full time
Royal Collection Trust cares for and presents one of the largest and most important art collections in the world, held in trust by His Majesty The King for his successors and the nation. Uniquely within the Royal Household, it operates without recourse to public funds, reinvesting income from visitors and commercial activity into conserving the Collection and extending public access across Royal residences and galleries in the UK and through loans and exhibitions worldwide. As visitor numbers and retail performance continue to recover strongly following the pandemic, Royal Collection Trust is developing an ambitious new strategic plan. We are seeking a Chief Financial Officer to join at this pivotal moment and play a central role in shaping and delivering that strategy. Reporting to the Director and working closely with the Chief Operating Officer and the wider Management Board, the CFO will lead strategic financial planning, budgeting and forecasting, and provide clear, insightful analysis to support decision making. They will ensure exemplary financial management and compliance across the charity and its trading subsidiary, oversee reserves, capital projects, insurance and risk, and play a key role in governance at Trustee level. The CFO will also contribute to cross Household finance, risk and sustainability work, representing Royal Collection Trust on relevant committees and working groups. We are looking for an experienced senior finance leader with a significant track record in strategic finance and governance, ideally spanning both charitable and commercial environments and with exposure to visitor focused, retail or e commerce activities. You will bring strong analytical capability, sound judgement and the ability to communicate complex financial information clearly to a range of stakeholders. An empowering and empathetic leader, you will be comfortable operating at board level in a complex, multi stakeholder organisation, able to build high performing teams and work collaboratively across disciplines and locations. Politically astute and values driven, you will relish the opportunity to support an organisation of national and international significance at a time of change and opportunity. Saxton Bampfylde Ltd is acting as an employment agency advisor to the Royal Collection Trust on this appointment. For further information about the role, including details about how to apply, please visit using reference HCCGA . Alternatively email . Applications should be received by noon on Friday 3rd July 2026.
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
Jun 17, 2026
Seasonal
Dynamite Recruitment is currently recruiting for a Collections Advisor to join a well-established company based in Portsmouth on a 3-month temporary basis. This role will be responsible for minimising overdue debt and ensuring balances are maintained within agreed terms. The Role: Chasing outstanding debt on accounts and ensuring payments are up to date. Setting up payment plans and resolving disputes/discrepancies. Communicating with customers regarding billing queries and overdue payments. Liaise with other departments to investigate enquiries Assisting with the preparation of litigation cases. The Ideal Candidate: Previous experience within a similar role Ability to prioritise and multi-task within a fast-paced environment Confident with adapting to various processes and systems Capable of handling customer interactions that support efficient debt recovery Benefits: Competitive salary Working 37.5 hours per week Potential to be extended or go permanent Please contact Zoe Jones at Dynamite Recruitment on (phone number removed) for more details or apply now
Customer Service Central Leeds Permanent 35 hours per week 25,800 Monday-Friday Are you passionate about helping people navigate challenging financial situations? Do you thrive in a role where problem solving, communication and attention to detail are key? We're working with a well-established organisation looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with strong customer service, negotiation or case management experience who enjoys working in a fast-paced, people-focused environment. The Role You'll manage a caseload of clients, supporting them through key stages of finding a sustainable financial solution. This includes gathering and reviewing information, identifying any gaps, and ensuring cases progress efficiently and accurately. You'll act as a main point of contact for clients, handling sensitive conversations with empathy and professionalism while working towards outcomes that balance both individual circumstances and wider business considerations. Responsibilities include: Managing your own caseload from initial enquiry through to outcome Reviewing financial information and supporting documentation Speaking with clients to understand their situation and provide guidance Handling complex and sometimes sensitive discussions confidently Preparing clear, accurate documentation and maintaining records Liaising with third parties and negotiating realistic outcomes Ensuring all work meets internal and regulatory standards About You We're keen to hear from candidates who have experience in a customer-focused or regulated environment and are confident managing detailed, sometimes complex conversations. You will have: Excellent communication and interpersonal skills Strong attention to detail and analytical ability Confidence handling sensitive situations and negotiating outcomes The ability to manage workloads and prioritise effectively A proactive, resilient and adaptable approach Experience in financial services, collections, complaints, customer resolutions or case management would be advantageous but is not essential. What's on Offer Hybrid working model Supportive and collaborative team environment Full training provided Opportunity to develop skills within a specialist area If you're looking for a role where you can make a real difference while developing your career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jun 16, 2026
Full time
Customer Service Central Leeds Permanent 35 hours per week 25,800 Monday-Friday Are you passionate about helping people navigate challenging financial situations? Do you thrive in a role where problem solving, communication and attention to detail are key? We're working with a well-established organisation looking for a Customer Service Specialist to join their team. This is a fantastic opportunity for someone with strong customer service, negotiation or case management experience who enjoys working in a fast-paced, people-focused environment. The Role You'll manage a caseload of clients, supporting them through key stages of finding a sustainable financial solution. This includes gathering and reviewing information, identifying any gaps, and ensuring cases progress efficiently and accurately. You'll act as a main point of contact for clients, handling sensitive conversations with empathy and professionalism while working towards outcomes that balance both individual circumstances and wider business considerations. Responsibilities include: Managing your own caseload from initial enquiry through to outcome Reviewing financial information and supporting documentation Speaking with clients to understand their situation and provide guidance Handling complex and sometimes sensitive discussions confidently Preparing clear, accurate documentation and maintaining records Liaising with third parties and negotiating realistic outcomes Ensuring all work meets internal and regulatory standards About You We're keen to hear from candidates who have experience in a customer-focused or regulated environment and are confident managing detailed, sometimes complex conversations. You will have: Excellent communication and interpersonal skills Strong attention to detail and analytical ability Confidence handling sensitive situations and negotiating outcomes The ability to manage workloads and prioritise effectively A proactive, resilient and adaptable approach Experience in financial services, collections, complaints, customer resolutions or case management would be advantageous but is not essential. What's on Offer Hybrid working model Supportive and collaborative team environment Full training provided Opportunity to develop skills within a specialist area If you're looking for a role where you can make a real difference while developing your career, apply today. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of £29000 rising to £31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Jun 16, 2026
Full time
Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Client Details Michael Page have registered a new exciting Permanent Collections Customer Care Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for that next in their career and to join a vibrant team which offer excellent progression and development routes! If you are driven and passionate about customer services please apply now! Description As a Collections Customer Care Advisor you will be having consultative conversations with businesses to enable to help and support with any arrears they have in place. You will be taking payments and setting up suitable payment plans providing excellent support and guidance and ensure recovery targets and service level agreements are met. The role will be corresponding with customers mainly over the telephone there will be emails too alongside administrative duties and as the role progresses will be involved with other responsibilities within the team. The position will also be supporting the off shore team with any customer service queries making sure they are resolved as soon as possible for the client. Profile Previous customer service/contact centre experience Excellent communication skills and a confident telephone manner Able to work in a busy volume environment The ability to prioritise your workload and excellent organisation Thrive working in a team and also independently Resilience and an excellent problem solver Driven and passionate about customer experience and delivering the best service Job Offer Salary of £29000 rising to £31000 after three months with the business+ annual bonus+ growing team exciting time to join the team+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ fantastic benefits+ 9am-5pm Monday to Friday+ superb offices+ excellent team and culture+ immediate interview
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Jan 20, 2026
Full time
Collections Advisor Manchester - City Centre- Hybrid working (2 days at home) Salary: 30,000 DOE + 10% Bonus per year Working Hours: Monday - Friday 9am - 6.00pm (1 hour lunch), one Saturday in every 3/4 from 9am - 1pm (37.5 hours per week) ( You will work a shorter week when you work the Saturday shift) Start Date: February 2026 About Us: There mission is to be the UK's simplest way to find and finance a great value used car. They aim to put car buyers back in control and make the car buying experience as simple, straightforward, and joyful as possible. You will support customers with outstanding payments, helping them manage missed payments. You will need exceptional communication and empathy skills to build relationships and provide the right outcomes for our customers. If you are passionate, driven, and committed to providing a first-class customer experience, we'd love to hear from you. Responsibilities: Handling telephone queries from customers experiencing financial difficulties Finding suitable payment solutions for missed payments Setting up payment plans and collaborating with specialist teams Showing compassion and understanding towards customers in vulnerable circumstances Recording conversations and administrative actions in relevant systems Reviewing processes for potential automation or enhancement Identifying and raising any risks with your line manager Ideal Candidate: Previous experience in a Collections/Recoveries/Payment support role in FCA Environment would be advantageous however will look at candidates with a strong background in customer service Excellent communication and listening skills, both verbal and written Strong knowledge of financial principles and ways to support customers Desire to help customers improve their financial health Ability to proactively manage and prioritize caseload in line with KPIs Perks: 25 days holiday (rising to 28 after 3 years' service) plus bank holidays Private Medical via Vitality, with reward schemes for you and your family Health cash plan via Health Shield for employees and children (dental, optical, etc.) Pension - 5% company contribution Free breakfast, drinks, and fruit in the office Employee discounts for major shops 1 day volunteer day per year Mental health care - 6 free counselling sessions via EAP Paid sick leave - enhanced company sick pa Enhanced family leave for primary and secondary caregivers Please apply with your most up to date CV to discuss the role further you must be able to pass a full Credit check and criminal background check! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
Oct 07, 2025
Full time
Are you an ambitious individual looking to make your mark as a Collections Advisor? Our client, a leading provider of debt litigation and recovery services, is on the hunt for talented Case Managers to join their Collections and Customer Support Teams. This is your chance to be part of a dynamic firm that collaborates with some of the biggest names in the financial industry. This role offers an annual salary between 25,800. You'll enjoy a range of perks, including 25 days of holiday and a hybrid working model. Plus, there's a competitive bonus structure to reward your hard work. Our client is a top player in the debt litigation and recovery sector, partnering with major financial industry names. They pride themselves on delivering professional and fair debt recovery services, ensuring customer satisfaction and compliance. As a Collections Advisor, you'll be responsible for: Managing case files and ensuring their progression. Negotiating repayment terms and settlement options. Handling your own portfolio with a focus on fair customer outcomes. Making challenging decisions and escalating cases through the legal process. Acting as the first point of contact for incoming customer calls. Package and Benefits: The Collections Advisor role comes with a comprehensive package: Annual salary of 25,800 Office hours Mon - Fri 25 days of holiday, and no work on Bank Holidays. Hybrid working arrangement. Medicash health benefits. Competitive bonus structure. Birthday lunches and summer/Christmas parties. Free parking. The ideal Collections Advisor should have: Experience in the debt recovery industry or a contact centre. Excellent communication skills and a clear telephone manner. The ability to set priorities and work independently. Self-motivation, enthusiasm, and a conscientious approach. Availability to work 37.5 hours per week, Monday to Friday, with a mix of home and office-based work. If you're interested in roles such as Debt Recovery Specialist, Customer Service Advisor, Case Manager, Collections Officer, or Contact Centre Agent, this Collections Advisor position could be the perfect fit for you. If you're ready to take on the challenge and grow your career as a Collections Advisor, this is the opportunity you've been waiting for. Apply now and become part of a leading firm in the debt recovery industry.
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
Oct 07, 2025
Full time
We're on a mission to deliver exceptional service to small businesses across the UK and we're looking for a Resolution Excellence Specialist to help us do just that. If you're passionate about customer care, thrive in fast-paced environments, and love solving problems, this is your chance to make a real impact. You'll be the go-to expert for resolving escalated customer issues across our telecoms and utilities products, ensuring every interaction ends with a satisfied customer and a strengthened relationship. What we want you to do Take full ownership of escalated customer complaints from frontline teams and digital channels (email, WhatsApp, Trustpilot, Google). Resolve issues efficiently, balancing customer satisfaction with commercial outcomes. Craft thoughtful responses to online reviews that reflect our commitment to service excellence. Promote digital self-service tools and additional products while helping customers manage outstanding balances. Support customers in financial difficulty with empathy and practical solutions. Keep systems and CRM records accurate and up to date. Ensure all activity complies with GDPR, regulatory standards, and internal quality policies. Collaborate with internal teams to improve processes and training materials. Provide feedback to drive continuous improvement. Champion a positive, engaged team culture focused on development and excellence. What success in the role looks like Consistently meet monthly productivity and performance targets. Deliver service aligned with Clear Business's values and quality standards. Receive positive feedback from internal teams and external partners. Be recognised as a trusted, collaborative colleague. What you need to have already done to be right for this role Proven experience in a high-volume B2B customer service role. Collections or utilities experience is a plus, but not essential. Strong understanding of B2B customer care and regulatory requirements. Familiarity with CRM and lead management systems. Working knowledge of Microsoft Office and data protection compliance. Skills A natural problem-solver with a passion for helping others. Self-motivated and able to manage your own workload effectively. Confident communicator with a friendly, professional approach. A true team player who lifts others up. Detail-oriented and highly organised. Curious, driven, and always looking to improve. Resilient and focused, especially in a performance-driven environment. Our Story Clear Business was founded with a simple yet powerful mission: to make life easier for our customers and more fulfilling for our colleagues. We're proud to be one of the UK's leading providers for small businesses, offering a unique one-stop solution for essential services including Phone, Broadband, Mobile, Water, Gas, Green Electricity, Payment Services, and Insurance. Over the past 20+ years, our journey has been defined by innovation, growth, and recognition. We've earned prestigious accolades such as Investors in People, The Northern Contact Centre Awards 2023, and Learning at Work Week Awards 2023. Most recently, we were honoured with the 'One to Watch' award from Best Companies an exciting testament to our culture, values, and commitment to excellence. In return for your hard work, you'll get At Clear Business, we know that great people make great companies. That's why we offer a benefits package designed to support your well-being, reward your hard work, and help you thrive both in and out of the office. Pension contributions and life assurance coverage to support your future and protect what matters most. 25 days of annual leave, increasing to 28 days based on tenure. Your birthday off every year - because you deserve to celebrate. Flexibility to buy up to 10 extra holidays or sell up to 5 days annually. Exclusive discounts at top high street and online retailers. Cycle to work scheme and travel loans for people wanting a greener commute. 24/7 access to a GP, mental health support, fitness programmes, and free legal and financial advice. A strong focus on wellbeing, with resources to help you feel your best every day. The important extras Hybrid working - enjoy the flexibility of working remotely for up to three days a week. Engage in charity fundraising and volunteering activities as part of our giving back initiative. Enjoy fantastic on-site amenities including a free gym, free parking, a subsidised café, and an on-site bar for post-work drinks, quiz nights, and social events. Full-time/Permanent contract of 37.5 hours per week. No weekends and every bank holiday off. What happens next If you're looking for a new challenge with great benefits at an award-winning company, then Clear Business is the place for you. To be part of our continued success, click ' Apply ' today to take the next step in your career. Across Clear Business, we're passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams. All successful candidates will be subject to pre-employment checks. Please note that this vacancy may close early if we receive a sufficient number of suitable applications; however, we may retain your application on file for future opportunities. We are one of the UK's leading providers of essential services to small businesses. We supply a wide range of essential services - Fixed Lines, Broadband, Mobile, Water, Gas, Green Electricity and Insurance through our sister company The Insurance Octopus. Our goal is to simplify essential services for our customers by offering the widest range of products on the market. Not only have we experienced continued growth and strong financial performance as a result, we have been recognised by the following awards: The Lloyds Bank National Business Awards 2019 Greater Manchester Business Awards 2019 Lanarkshire Business Excellence Awards 2019 Email: Benefits: Bereavement leave Casual dress Company events Company pension Discounted or free food Employee discount Enhanced paternity leave Free fitness classes Gym membership Paid volunteer time Work from home Work Location: In person
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
Oct 01, 2025
Full time
A fantastic opportunity has come in within a fantastic organisation based in Guildford. Our client is seeking an Advisor to join their team in a busy, varied role. You will be dealing with a high-end service within the automotive sector. Benefits Company pension scheme 22 days holiday plus your birthday off Staff discount scheme Duties within the role will Include: Coordinating customer collections and vehicle deliveries Scheduling the collection of newly purchased vehicles Assigning daily tasks to drivers and managing their schedules Handling customer inquiries and resolving issues efficiently Providing high-level support to the aftersales department Managing and confirming site bookings Skills and experience required: Previous customer/client facing experience within the automotive industry Fantastic attention to detail Team management experience Excellent communication skills Full clean Driving License A supportive and friendly workplace where your contributions are valued. If you are proactive, detail-oriented, and ready to make a difference, apply today to join this fantastic team
