We're looking for an experienced travel administration executive to join a fast paced and very friendly travel organisation based in Leeds, on a full time basis. Working closely with the General Manager, Operations Manager, Sales Manager, Homeworking team and Sales team, the Administration Executive is responsible for supporting the day-to-day operations of the business. The role requires a high level of accuracy, organisation, and professionalism to ensure all bookings, documentation, and customer interactions are managed effectively. Quality checking all the booking elements prior to sending out booking confirmations including correct deposits taken & booking documents have been issued by the Agents. Previous experience in a travel administration or sales advisor role is essential, along with a pro-active approach and good attention to detail and in return, our client can offer a competitive salary up to £27k DOE plus excellent benefits, so if this role is of interest to you, please apply online. Please note - this role offers working hours of Mon - Fri 9am - 5.30pm with the occasional Saturday. Role of Travel Administration Executive: Conduct quality checks on all booking elements prior to issuing confirmations, ensuring correct deposits have been taken and all documentation has been issued accurately Amend and update existing bookings as required Support the loading of bookings during peak sales periods Process and chase tickets, maintaining accurate and up-to-date ticket reports Review confirmation and cancellation invoices for accuracy Issue documentation to customers in a timely and accurate manner Respond to queries from customers, Homeworking team, and Sales team in a professional and timely manner Manage after-sales processes, including amendments, refunds and callbacks Monitor daily balance reports, including issuing balance due letters and following up on outstanding payments to the client and Agent Provide support with incentive and commission queries, including investigation where required Provide sales support and cover when required, including handling customer enquiries and preparing and issuing holiday quotations Represent the business at conferences and events on an ad hoc basis, where required Skills required for the role: Experience gained within a similar travel admin or travel advisor role Working well on your own initiative, and as a team player Strong attention to detail and to be able to work in a busy environment, working under pressure PC literate and ability to use reservations and website booking systems to download and process bookings. If you re interested in learning more about this Travel Administration Executive opportunity, please press the apply online button now! Not for you? Then please visit our website to see view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
Jun 16, 2026
Full time
We're looking for an experienced travel administration executive to join a fast paced and very friendly travel organisation based in Leeds, on a full time basis. Working closely with the General Manager, Operations Manager, Sales Manager, Homeworking team and Sales team, the Administration Executive is responsible for supporting the day-to-day operations of the business. The role requires a high level of accuracy, organisation, and professionalism to ensure all bookings, documentation, and customer interactions are managed effectively. Quality checking all the booking elements prior to sending out booking confirmations including correct deposits taken & booking documents have been issued by the Agents. Previous experience in a travel administration or sales advisor role is essential, along with a pro-active approach and good attention to detail and in return, our client can offer a competitive salary up to £27k DOE plus excellent benefits, so if this role is of interest to you, please apply online. Please note - this role offers working hours of Mon - Fri 9am - 5.30pm with the occasional Saturday. Role of Travel Administration Executive: Conduct quality checks on all booking elements prior to issuing confirmations, ensuring correct deposits have been taken and all documentation has been issued accurately Amend and update existing bookings as required Support the loading of bookings during peak sales periods Process and chase tickets, maintaining accurate and up-to-date ticket reports Review confirmation and cancellation invoices for accuracy Issue documentation to customers in a timely and accurate manner Respond to queries from customers, Homeworking team, and Sales team in a professional and timely manner Manage after-sales processes, including amendments, refunds and callbacks Monitor daily balance reports, including issuing balance due letters and following up on outstanding payments to the client and Agent Provide support with incentive and commission queries, including investigation where required Provide sales support and cover when required, including handling customer enquiries and preparing and issuing holiday quotations Represent the business at conferences and events on an ad hoc basis, where required Skills required for the role: Experience gained within a similar travel admin or travel advisor role Working well on your own initiative, and as a team player Strong attention to detail and to be able to work in a busy environment, working under pressure PC literate and ability to use reservations and website booking systems to download and process bookings. If you re interested in learning more about this Travel Administration Executive opportunity, please press the apply online button now! Not for you? Then please visit our website to see view the other exciting roles we have available. Succeed Recruitment Solutions - for the best Travel jobs, Multilingual jobs and Contact Centre jobs.
We're Breedon , the largest independent construction materials business in the UK and Ireland, and we're recruiting. We are currently seeking a Customer Service Supervisor to join our team, based at our Borras Regional Office, Wrexham. Reporting to the Customer Service Manager, you will play a key role in supporting the performance of the Customer Service Team, helping to ensure that customers receive a positive and efficient experience from order through to delivery. You will be responsible for maintaining a clear forward view of haulage and production capacity, supporting the delivery of forecasted volumes and helping the team to respond proactively to any operational challenges that may impact customer orders. Key Responsibilities As Customer Service Supervisor, you will: Build and maintain a forward view of haulage and production capacity to support the delivery of forecasted volumes. Act as a point of escalation for queries from internal drivers, external hauliers and owner drivers, helping to maximise performance and efficiency in the delivery of concrete and mortar to customers. Act as a key point of contact for Operations and Transport in relation to production disruptions, such as plant breakdowns, driver absence or other operational issues. Ensure that the Customer Service Team proactively manages customer expectations where changes to delivery times or service levels occur. Liaise with the Transport Manager regarding compliance matters, excessive costs, vehicle issues and fleet requirements. Analyse declined and cancelled orders to identify opportunities to improve production and delivery capacity. Work closely with Commercial Teams to share insight on repeat issues, trends and opportunities for improvement. Support the development of a strong performance culture within the Customer Service Team. Lead, support and develop Customer Service Agents, ensuring that the team provides an effective, efficient and professional customer interface from order receipt through to despatch. Skills, Knowledge & Expertise We are looking for someone who can bring: Experience of process improvement and driving efficiencies, ideally within logistics, distribution, transport or supply chain. The ability to train, support and inspire team members to adopt a performance-focused and service-centred approach. Strong interpersonal and negotiation skills. Sound commercial awareness, including an understanding of costs, budgets and service performance. The ability to remain calm and professional under pressure, including when dealing with challenging situations. Strong problem-solving skills, with the ability to identify practical solutions that improve customer service and operational performance. Excellent attention to detail and a right-first-time approach. A positive, approachable leadership style and the ability to build strong working relationships across teams. Previous experience or knowledge of the construction materials industry would be beneficial, but it is not essential. What matters most is that you are customer-focused, proactive, organised and able to help a busy team deliver a high standard of service. At Breedon, we pride ourselves on making a material difference to our customers. Our customers value the fact that we pick up the phone, understand what they need and work hard to deliver. If you enjoy building relationships, solving problems and helping a team perform at its best, we would be pleased to hear from you. Job Benefits A tailored, competitive salary Company pension scheme 25 days holiday per year, plus bank holidays on top Life Assurance Scheme 1 day per year to volunteer with a charity of your choice (fully paid!) and fund-matching up to £200 for charitable events. Employee Assistance Programme providing a wide range of health and wellbeing support 24/7 Enhanced parental leave policy. Option to participate in our ShareSave scheme. Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands. Broad learning opportunities, training and career progression pathways.
Jun 16, 2026
Full time
We're Breedon , the largest independent construction materials business in the UK and Ireland, and we're recruiting. We are currently seeking a Customer Service Supervisor to join our team, based at our Borras Regional Office, Wrexham. Reporting to the Customer Service Manager, you will play a key role in supporting the performance of the Customer Service Team, helping to ensure that customers receive a positive and efficient experience from order through to delivery. You will be responsible for maintaining a clear forward view of haulage and production capacity, supporting the delivery of forecasted volumes and helping the team to respond proactively to any operational challenges that may impact customer orders. Key Responsibilities As Customer Service Supervisor, you will: Build and maintain a forward view of haulage and production capacity to support the delivery of forecasted volumes. Act as a point of escalation for queries from internal drivers, external hauliers and owner drivers, helping to maximise performance and efficiency in the delivery of concrete and mortar to customers. Act as a key point of contact for Operations and Transport in relation to production disruptions, such as plant breakdowns, driver absence or other operational issues. Ensure that the Customer Service Team proactively manages customer expectations where changes to delivery times or service levels occur. Liaise with the Transport Manager regarding compliance matters, excessive costs, vehicle issues and fleet requirements. Analyse declined and cancelled orders to identify opportunities to improve production and delivery capacity. Work closely with Commercial Teams to share insight on repeat issues, trends and opportunities for improvement. Support the development of a strong performance culture within the Customer Service Team. Lead, support and develop Customer Service Agents, ensuring that the team provides an effective, efficient and professional customer interface from order receipt through to despatch. Skills, Knowledge & Expertise We are looking for someone who can bring: Experience of process improvement and driving efficiencies, ideally within logistics, distribution, transport or supply chain. The ability to train, support and inspire team members to adopt a performance-focused and service-centred approach. Strong interpersonal and negotiation skills. Sound commercial awareness, including an understanding of costs, budgets and service performance. The ability to remain calm and professional under pressure, including when dealing with challenging situations. Strong problem-solving skills, with the ability to identify practical solutions that improve customer service and operational performance. Excellent attention to detail and a right-first-time approach. A positive, approachable leadership style and the ability to build strong working relationships across teams. Previous experience or knowledge of the construction materials industry would be beneficial, but it is not essential. What matters most is that you are customer-focused, proactive, organised and able to help a busy team deliver a high standard of service. At Breedon, we pride ourselves on making a material difference to our customers. Our customers value the fact that we pick up the phone, understand what they need and work hard to deliver. If you enjoy building relationships, solving problems and helping a team perform at its best, we would be pleased to hear from you. Job Benefits A tailored, competitive salary Company pension scheme 25 days holiday per year, plus bank holidays on top Life Assurance Scheme 1 day per year to volunteer with a charity of your choice (fully paid!) and fund-matching up to £200 for charitable events. Employee Assistance Programme providing a wide range of health and wellbeing support 24/7 Enhanced parental leave policy. Option to participate in our ShareSave scheme. Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands. Broad learning opportunities, training and career progression pathways.
Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Do you want to work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, these roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within DWP Digital. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3). This role will play a key part in transitioning from a traditional voice only "call centre" to a leading multi-channel "contact centre", with the ultimate intention of providing an omni-channel environment. You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology the role is wide ranging encompassing IVR, moving to a more "conversational" style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come on line. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Contact Centre platforms offering multi-channel support, cross channel-integration, and customer interaction services such as DTMF and natural language IVR, TTS and STT, web chat and asymmetric chat, virtual agents, and co-browsing. Contact Centre Solution Architecture: Creating end-to-end solution designs, including call routing, customer journey mapping, and agent workflow optimization. Capacity planning for scalable, high- availability contact centre environments. Telephony Systems and Contact Centre Platforms: Contact centre solutions e.g. Cisco, Avaya, Genesys, Amazon Connect, or NiCE CXOne. Knowledge of Voice over IP (VoIP) systems, and IVR (Interactive Voice Response) design. Expertise in computer Technology Integration (CTI) technologies and Automatic Call Distributors (ACD). AI and Automation: Familiarity with AI-driven automation, chatbots, Natural Language Processing (NLP), and speech analytics, transcription and real time agent assistance. Implementing workforce optimisation (WFO) and workforce management (WFM) tools. Designing and Implementing directed, free speech and conversational IVRs with static and dynamic prompts and flows. If you would like to learn more about the role, please contact
Jun 15, 2026
Full time
Location This role may be located in one of the following locations; Blackpool, Birmingham, Leeds, Manchester, Newcastle or Sheffield. Please find further information on the Corporate hub locations here. Please note that for candidates requesting to work in Newcastle, the role will initially be based at Benton Park View. It will then move to 1 Pilgrim Place in Newcastle city centre by the end of 2027. About the job Job summary Do you want to work collaboratively designing modern IT architecture for some of the largest digital transformations in Europe? Do you want to help support millions of our claimants by designing user-friendly digital services? If so, these roles may be perfect for you! We are looking for experienced Lead Technical Architects with a specialism in Contact Centres who are confident working on products and services in a complex digital environment, where you'll be supporting major initiatives within DWP Digital. You will collaborate with colleagues and stakeholders across DWP Digital to support the delivery of solutions, creating options and recommendations, and providing expert advice to drive technology choices. The roles will include the design, oversight and architecture governance of IT solutions that support DWP customers. The Digital Channels Team has an opportunity for a Contact Centre Architect to lead the architecture design for its Digital Channels Contact Centre (DC3). This role will play a key part in transitioning from a traditional voice only "call centre" to a leading multi-channel "contact centre", with the ultimate intention of providing an omni-channel environment. You will be suited to this role if you have experience in NiCE CXOne contact centre technologies. As well as the underlying Contact Centre technology the role is wide ranging encompassing IVR, moving to a more "conversational" style IVR, voice recording, WFM / WFO, and integrations to existing DWP systems as well as new platforms as they come on line. This is an exciting time to join us. You'll shape the future and support our mission to deliver exceptional products and services that work for everyone. Job description A Lead Technical Architect (Solutions) leads at the highest level and is responsible for making sure the strategy is agreed and followed. At this role level, you will: Network and communicate with senior stakeholders across organisations. Proactively seek opportunities for digital transformation. Support multiple teams, finding and using best practice and emerging technologies. Inspire other architects and help them understand how to deliver the goals of the organisation. Be responsible for governance, solving complex and high risk issues or delivering architecture design. Person specification When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below: Architecture design across on-prem, cloud and hybrid environments involving networking, security, presentation, middleware, database, and integration aspects. Architecture design informed through use of principles, patterns, technical radars, practices and standards. Architecture design working with project delivery teams within agile, waterfall and hybrid environments throughout the lifecycle - from concept to go-live. Translating business requirements into technical solutions with traceability that can be demonstrated to stakeholders. Contact Centre platforms offering multi-channel support, cross channel-integration, and customer interaction services such as DTMF and natural language IVR, TTS and STT, web chat and asymmetric chat, virtual agents, and co-browsing. Contact Centre Solution Architecture: Creating end-to-end solution designs, including call routing, customer journey mapping, and agent workflow optimization. Capacity planning for scalable, high- availability contact centre environments. Telephony Systems and Contact Centre Platforms: Contact centre solutions e.g. Cisco, Avaya, Genesys, Amazon Connect, or NiCE CXOne. Knowledge of Voice over IP (VoIP) systems, and IVR (Interactive Voice Response) design. Expertise in computer Technology Integration (CTI) technologies and Automatic Call Distributors (ACD). AI and Automation: Familiarity with AI-driven automation, chatbots, Natural Language Processing (NLP), and speech analytics, transcription and real time agent assistance. Implementing workforce optimisation (WFO) and workforce management (WFM) tools. Designing and Implementing directed, free speech and conversational IVRs with static and dynamic prompts and flows. If you would like to learn more about the role, please contact
Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
Jun 15, 2026
Full time
Location Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham, Swindon About the job Job summary The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team. Representing the best covenant in the UK - His Majesty's Government - we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost- effective property services such as asset management, lifecycle replacement and workplace services. Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together: Striving for excellence - We always aim to deliver great results Empowering through respect - We insist on fair treatment for all, always Acting with integrity - We consistently do the right thing Succeeding together - We rely on each other to achieve success The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do. To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community. Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction. Job description Are you a visionary Business Analyst who thrives on delivering transformational digital services? Join our Digital Service Transformation Team and spearhead the rollout of end to end ServiceNow capabilities spanning HR Service Delivery (HRSD), Customer Service Management (CSM), IT Service Management (ITSM), IT Operations Management (ITOM), Business Continuity Management (BCM), Governance, Risk & Compliance (GRC), Software Asset Management (SAM), and Strategic Portfolio Management (SPM). You will also harness ServiceNow's built-in Generative AI, Agentic AI and mobile app frameworks to deliver intuitive, intelligent self service experiences. Working in a fast paced, high stakes environment, you will integrate ServiceNow with enterprise systems like Planon IWMS, Salesforce CRM, and Microsoft 365/Azure, driving seamless data flows and optimised processes. Your efforts will directly impact how civil servants and citizens access services enhancing efficiency, responsiveness, and transparency across the department. As a Business Analyst specialising in ServiceNow, you will lead the discovery, design and implementation of the following modules: Human Resources Service Delivery (HRSD) Customer Service Management (CSM) IT Service Management (ITSM) Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Business Continuity Management (BCM) Governance, Risk & Compliance (GRC) Software Asset Management (SAM) Strategic Portfolio Management (SPM) ServiceNow Mobile App ServiceNow AI (Gen AI & Agentic AI) ServiceNow Integrations - Pilgrim (Planon) IWMS, Salesforce, Microsoft and other systems Business Analysis Elicit, capture, and document business requirements from diverse stakeholders both internal and external clients and customers. Produce key artefacts including: Business Requirements Documents (BRDs) with functional and non-functional requirements End-to-end process maps and data flow diagrams User personas and user journey maps Use cases and detailed user stories with acceptance criteria Requirements traceability matrix Analyse and prioritise requirements for ServiceNow modules (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM) and ensure alignment with business objectives. Business Process Improvement Create as-is and to-be process maps for workflows to be automated in ServiceNow. Identify opportunities for process optimisation, automation, and self-service enablement. Recommend improvements that leverage ServiceNow GenAI and mobile applications to enhance user experience and service efficiency. Requirements Definition & Management Define, manage, and validate requirements throughout the project lifecycle. Maintain clear requirements traceability from business needs through to delivered features and test scenarios. Support scope management and ensure alignment between business priorities, technical delivery, and compliance requirements. Change Implementation Planning & Management Contribute to the planning and execution of ServiceNow rollouts and upgrades. Support implementation of integrations with enterprise platforms (Planon, Salesforce, Microsoft 365/Azure). Participate in release planning, roadmap discussions, and adoption strategies to ensure smooth transitions and minimal business disruption. Stakeholder Relationship Management Build strong relationships with internal and external stakeholders, acting as the key bridge between business teams and technical developers. Facilitate workshops, demonstrations, and playback sessions to validate requirements and showcase progress. Ensure that stakeholder needs are communicated clearly and reflected in delivered solutions. Organisational Change Management Support change impact assessments for new ServiceNow features, GenAI enhancements, and mobile app rollouts. Develop communication materials, training content, and guidance to drive adoption of new processes and tools. Champion a user-centred approach, ensuring accessibility and inclusion in service design. Testing Define and document test scenarios, test cases, and UAT scripts linked directly to requirements. Coordinate UAT sessions with business stakeholders to validate functionality, usability, and data quality. Support defect triage and ensure that delivered solutions meet business and compliance needs. Person specification Essential criteria: ServiceNow Expertise: Experience as a Business Analyst or Functional Consultant leading multi module ServiceNow implementations (HRSD, CSM, ITSM, ITOM, BCM, GRC, SAM, SPM). Proven track record integrating ServiceNow with external platforms (Planon, Salesforce, Microsoft 365/Azure) in a regulated environment. Analytical & Communication Skills: Exceptional ability to translate complex technical concepts into compelling narratives for stakeholders at all levels. Strong facilitation skills leading collaborative design sessions, de risking through early prototyping, and guiding user acceptance testing. Proven experience creating and maintaining core BA artefacts (BRD, process maps, user personas, RTM, test cases). UK Government Background (Preferred): Familiarity with UK government standards such as Service Standard, Service Manual, Service Assessment, GDPR / DPIA, Cyber Assessment Framework (CAF), and digital accessibility (WCAG) requirements. Technical Aptitude: Proficient in process mapping tools (Visio, Lucidchart) and agile project management (Jira, Azure DevOps). Understanding of ServiceNow scripting (Business Rules, Client Scripts, UI Policies) to collaborate effectively with development teams. Comfortable working within Agile/Scrum ceremonies backlog grooming, sprint planning, retrospectives.
The Company: A well established, owner managed pharmaceutical hardware distributer based on Milton Park. They are small team of exceptionally knowledgeable individuals; all focussed on delivering a 'best in class' service to their ever expanding customer base. They compete with international organisations and what sets them apart is the service and support offered to their customers. The Role: Reporting to the Customer Service Manager this role combines being the first point of contact for Customers over email and telephone, whether placing orders, helping with product queries or directing them to colleagues for technical support. This is a broad and varied position where no two days are ever the same. Duties include: Building and maintaining effective customer relationships by handling enquiries, orders, and ongoing communications. Processing customer orders and purchase orders to suppliers. Picking, packing, and dispatch of goods to customers across the UK and Ireland, utilising the appropriate shipping method and preparing accurate documentation. Liaising with suppliers, couriers, and freight agents day-to-day, maintaining good working relationships and resolving any issues to keep the flow of goods running smoothly. Upholding quality and compliance standards, ensuring working practices remain clear and consistent. About You: We are looking for a strong team player as this role constantly relies on communication with all internal departments on a day-to-day basis. Detail focussed with skills in problem solving and logical thinking. Must be comfortable pick and packing goods up to 20kg in weight.
Jun 15, 2026
Full time
The Company: A well established, owner managed pharmaceutical hardware distributer based on Milton Park. They are small team of exceptionally knowledgeable individuals; all focussed on delivering a 'best in class' service to their ever expanding customer base. They compete with international organisations and what sets them apart is the service and support offered to their customers. The Role: Reporting to the Customer Service Manager this role combines being the first point of contact for Customers over email and telephone, whether placing orders, helping with product queries or directing them to colleagues for technical support. This is a broad and varied position where no two days are ever the same. Duties include: Building and maintaining effective customer relationships by handling enquiries, orders, and ongoing communications. Processing customer orders and purchase orders to suppliers. Picking, packing, and dispatch of goods to customers across the UK and Ireland, utilising the appropriate shipping method and preparing accurate documentation. Liaising with suppliers, couriers, and freight agents day-to-day, maintaining good working relationships and resolving any issues to keep the flow of goods running smoothly. Upholding quality and compliance standards, ensuring working practices remain clear and consistent. About You: We are looking for a strong team player as this role constantly relies on communication with all internal departments on a day-to-day basis. Detail focussed with skills in problem solving and logical thinking. Must be comfortable pick and packing goods up to 20kg in weight.
Trinity Resource Solutions
Little Marlow, Buckinghamshire
We re a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we re looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work. What you ll be doing Supporting customers by phone and email with warmth, clarity, and confidence. Managing orders from start to finish and keeping everything seamless through CRM systems. Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support). Logging everything in the CRM so customers get a smooth, consistent experience. Working closely with Sales, Marketing, Logistics and After-Sales great exposure for future growth. Spotting ways to improve processes and making the customer journey even better. Picking up varied ad-hoc tasks that keep your day interesting and your skills growing. What we re looking for Office-based B2C customer service experience (retail-only won t be quite enough). Experience supporting customers in a product, stock-based or order-based environment. Confident communicator with a friendly, reassuring style. Strong admin and CRM skills (extra points for SAP or Salesforce). Calm, empathetic, solution-focused approach especially when issues get complex. Someone reliable with stable work history who enjoys being part of a supportive team. A positive attitude, good organisation skills, and comfort working with structure. What makes this role genuinely great A friendly, down-to-earth team who support one another. A calm, structured office environment (not high-volume contact centre chaos). A stable, long-term position in a company that values consistency and reliability. Real opportunities to develop skills across multiple departments. Clear processes, strong onboarding, and a manager who actually listens. A role where your work makes a genuine difference every single day. If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we d love to hear from you. Apply today and take the next confident step in your customer service career.
Jun 15, 2026
Full time
We re a recruiting for a well-established organisation with a loyal customer base and a brilliant Operations team who truly look out for one another. Right now, we re looking for someone with office-based B2C customer service experience in a product environment who enjoys problem-solving, bringing calm to customer challenges, and taking real ownership of their work. What you ll be doing Supporting customers by phone and email with warmth, clarity, and confidence. Managing orders from start to finish and keeping everything seamless through CRM systems. Handling returns, delivery updates, product questions, and the occasional tricky complaint (with lots of team support). Logging everything in the CRM so customers get a smooth, consistent experience. Working closely with Sales, Marketing, Logistics and After-Sales great exposure for future growth. Spotting ways to improve processes and making the customer journey even better. Picking up varied ad-hoc tasks that keep your day interesting and your skills growing. What we re looking for Office-based B2C customer service experience (retail-only won t be quite enough). Experience supporting customers in a product, stock-based or order-based environment. Confident communicator with a friendly, reassuring style. Strong admin and CRM skills (extra points for SAP or Salesforce). Calm, empathetic, solution-focused approach especially when issues get complex. Someone reliable with stable work history who enjoys being part of a supportive team. A positive attitude, good organisation skills, and comfort working with structure. What makes this role genuinely great A friendly, down-to-earth team who support one another. A calm, structured office environment (not high-volume contact centre chaos). A stable, long-term position in a company that values consistency and reliability. Real opportunities to develop skills across multiple departments. Clear processes, strong onboarding, and a manager who actually listens. A role where your work makes a genuine difference every single day. If you want a role where you can grow, feel appreciated, and enjoy turning customer challenges into positive experiences, we d love to hear from you. Apply today and take the next confident step in your customer service career.
Removals Move Manager Location: Nottingham Salary: £25,000 About the role: Red Recruit Global is excited to collaborate with an award-winning Removals and Storage firm. We are currently seeking a dynamic Move Manager to service their customers from their branch in Nottingham. This position would suit someone from a very strong customer services background. What you'll do: As Move Manager, a typical day will involve coordinating the smooth shipment of clients' goods, meeting agreements and upholding high standards of customer service. Your responsibilities will include providing advice to customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers. Move Manager primary responsibilities include: Managing complete door-to-door services. Offering comprehensive customer service in alignment with KPIs and contractual requirements. Liaising with agent networks, service suppliers, and internal departments for operational needs. Maximising sales opportunities and upselling products and services. Maintaining accurate documentation to company and legal standards. Building and maintaining working relationships within the team. What you need: Exceptional communication skills, both written and verbal. Proactive and optimistic attitude. Excellent customer service skills and telephone manner. Proficiency in Microsoft Word, Excel, and Outlook. Adaptability to various tasks and a strong team player. Well-presented, reliable, and punctual. Industry experience would be a distinct advantage but is not essential. How to apply: We're keen to speak to proactive Customer Services professionals who are organised and results driven. If you possess the qualities and skills for this role, we look forward to receiving your application. E: T: You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in relocations and fine art shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
Jun 14, 2026
Full time
Removals Move Manager Location: Nottingham Salary: £25,000 About the role: Red Recruit Global is excited to collaborate with an award-winning Removals and Storage firm. We are currently seeking a dynamic Move Manager to service their customers from their branch in Nottingham. This position would suit someone from a very strong customer services background. What you'll do: As Move Manager, a typical day will involve coordinating the smooth shipment of clients' goods, meeting agreements and upholding high standards of customer service. Your responsibilities will include providing advice to customers, monitoring consignment tracking worldwide, and maintaining communication with internal departments, sister companies, and service suppliers. Move Manager primary responsibilities include: Managing complete door-to-door services. Offering comprehensive customer service in alignment with KPIs and contractual requirements. Liaising with agent networks, service suppliers, and internal departments for operational needs. Maximising sales opportunities and upselling products and services. Maintaining accurate documentation to company and legal standards. Building and maintaining working relationships within the team. What you need: Exceptional communication skills, both written and verbal. Proactive and optimistic attitude. Excellent customer service skills and telephone manner. Proficiency in Microsoft Word, Excel, and Outlook. Adaptability to various tasks and a strong team player. Well-presented, reliable, and punctual. Industry experience would be a distinct advantage but is not essential. How to apply: We're keen to speak to proactive Customer Services professionals who are organised and results driven. If you possess the qualities and skills for this role, we look forward to receiving your application. E: T: You can also refer someone suitable; please share this advert or send us their details. Successful referrals qualify for our candidate referral scheme. Red Recruit specialise in relocations and fine art shipping recruitment, with opportunities across all levels. Not all roles are advertised, so feel free to send us your CV in confidence or call us directly.
We are working with a small freight forwarder who are looking to recruit a Courier/Customer Service Agent. Role Involves; Liaising with customers, couriers, and warehouse team via telephone and email Resolve customer queries Provide quotes to customers Arranging courier / express shipments domestically and internationally Preparing documentation and labels Updating customers Stock control and data entry Update POD's Invoicing & Filing Any Courier / Customer Service experience advantage Monday to Friday, 9:00am - 5:30pm. Salary is £25K-£28K depending on experience If you do not hear from us within 7 days, then your application has been unsuccessful.
Jun 14, 2026
Full time
We are working with a small freight forwarder who are looking to recruit a Courier/Customer Service Agent. Role Involves; Liaising with customers, couriers, and warehouse team via telephone and email Resolve customer queries Provide quotes to customers Arranging courier / express shipments domestically and internationally Preparing documentation and labels Updating customers Stock control and data entry Update POD's Invoicing & Filing Any Courier / Customer Service experience advantage Monday to Friday, 9:00am - 5:30pm. Salary is £25K-£28K depending on experience If you do not hear from us within 7 days, then your application has been unsuccessful.
CBSbutler Holdings Limited trading as CBSbutler
Newcastle Upon Tyne, Tyne And Wear
Customer Service Representatives - Call Centre Environment Newcastle rate per hour dependent on relevant experience Start date: End July Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre. Banking or financial services experience would be ideal. For a chance to work with an organisation with a standout reputation, apply today.
Jun 14, 2026
Contractor
Customer Service Representatives - Call Centre Environment Newcastle rate per hour dependent on relevant experience Start date: End July Our client based in Newcastle is seeking Customer Service Representatives for a 6 month period working in their Newcastle contact centre servicing a well known high street bank. There is high likelihood of permanent employment after the initial 6 month term. The ideal candidate will be happy to be on the phone and will love talking to people and proactively solving issues. You will enjoy working in a contact centre environment providing excellent customer service to customers and you will have excellent phone etiquette and good verbal, written and interpersonal skills. You will have a good eye for detail, ensuring customer records are kept up to date and are accurate and you will be keen to take responsibility for managing customer information with computer systems. Working hours are on a shift basis and between 8am and 8pm, Monday to Friday and between 9am and 6pm on weekends. The team usually work to a 6-8 week shift rotation so that you can plan around shifts with plenty of notice. Comprehensive training will be given. Our client is looking for applicants with customer service experience, ideally in a contact centre. Banking or financial services experience would be ideal. For a chance to work with an organisation with a standout reputation, apply today.
We are working with a reputable law firm based in Harrogate who are looking to recruit a Conveyancing Assistant/Paralegal to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. This is an exciting opportunity where the right candidate will have the opportunity for training & development, and the prospect of running a small caseload independently with supervision & support. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant or Paralegal role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £27,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
Jun 14, 2026
Full time
We are working with a reputable law firm based in Harrogate who are looking to recruit a Conveyancing Assistant/Paralegal to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. This is an exciting opportunity where the right candidate will have the opportunity for training & development, and the prospect of running a small caseload independently with supervision & support. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant or Paralegal role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £27,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)
No commute. Flexible hours. Work from your own space. Remote customer service roles offer all of that - and they pay up to £32,000 a year in this area. Our government-funded Entry to Remote Working programme has helped thousands of people like you get qualified, get hired, and build careers in customer service - entirely from home. Here's everything you get at no cost to you: Skills & Qualifications to get you ready to work remotely: Nationally recognised logistics qualification Remote and hybrid working: how to set up your home workspace, stay motivated, and manage your time Customer service skills: Professional communication, customer handling, and problem-solving skills Equality and diversity in the modern workplace Live, experienced tutor online throughout the week, Monday to Friday Free extras that put you ahead of other applicants: A professionally written CV tailored specifically to remote and hybrid customer service roles Expert guidance on the most effective ways to find and apply for remote work including which platforms and employers to target A free personal career plan mapping your route from associate through to the role and salary you're actually aiming for To be eligible you must be: Be unemployed or earning less than £25,750 per year A UK resident Able to provide a valid ID document Available for one full week, Monday to Friday Have a laptop or PC with camera, reliable internet, and a quiet space to work from A good level of written English This is a government-funded programme and places are limited. Apply now - the qualifications, the CV, the career plan, and all the support are completely free.
Jun 13, 2026
Contractor
No commute. Flexible hours. Work from your own space. Remote customer service roles offer all of that - and they pay up to £32,000 a year in this area. Our government-funded Entry to Remote Working programme has helped thousands of people like you get qualified, get hired, and build careers in customer service - entirely from home. Here's everything you get at no cost to you: Skills & Qualifications to get you ready to work remotely: Nationally recognised logistics qualification Remote and hybrid working: how to set up your home workspace, stay motivated, and manage your time Customer service skills: Professional communication, customer handling, and problem-solving skills Equality and diversity in the modern workplace Live, experienced tutor online throughout the week, Monday to Friday Free extras that put you ahead of other applicants: A professionally written CV tailored specifically to remote and hybrid customer service roles Expert guidance on the most effective ways to find and apply for remote work including which platforms and employers to target A free personal career plan mapping your route from associate through to the role and salary you're actually aiming for To be eligible you must be: Be unemployed or earning less than £25,750 per year A UK resident Able to provide a valid ID document Available for one full week, Monday to Friday Have a laptop or PC with camera, reliable internet, and a quiet space to work from A good level of written English This is a government-funded programme and places are limited. Apply now - the qualifications, the CV, the career plan, and all the support are completely free.
Senior MEP Project Manager - Datacentre London £90,000 - £110,000 + Bonuses, Pension, Travel Allowance and more Radius is seeking an MEP Datacentre Project Manager for a leading and growing physically Datacentre organisation. You must have extensive Datacentre or Critical environment experience (NHS/Pharma etc) and also strong commercial experience. Base salary very competitive, Good bonus, Family PMI, Car Allowance, Travel Allowance and other benefits Serve as the lead for project implementation and support all aspects of data centre design & construction from project inception, through design, procurement, construction, commissioning and hand-over of an operating facility. Administer availability of project resources, and supervise and direct project personnel and external vendors including Contractors, design teams, commissioning agents, equipment suppliers, etc. Implementation of change management procedure, review RAMS, produce MOP/SOP and coordinate with Site Operations. Oversee scope specifications, budget monitoring, management of risk registers, and commissioning procedures. In depth understanding and hands-on on critical facility equipment. Conduct technical site surveys and inspections and drive a safe, quality first culture, ensuring that all applicable codes, standards, and good construction practices are followed. Effective communication, regular updates, and project review with stakeholders. Evaluate internal controls through effective contract administration and carry out audit of MEP equipment. Project implementation in line with company health and safety policies and technical standards The Role Plan, control, and co-ordinate the delivery of Business As Usual engineering and construction projects to meet required time, cost, quality, value, risk and safety parameters. (Up to £5m). Provide support and assistance to the Senior Project Manager in the planning, control and co-ordination of Major Capital Expenditure engineering and construction projects (above £5m). Manage communication with project stakeholders, customers, suppliers and contractors. Maintain teamwork.
Jun 13, 2026
Full time
Senior MEP Project Manager - Datacentre London £90,000 - £110,000 + Bonuses, Pension, Travel Allowance and more Radius is seeking an MEP Datacentre Project Manager for a leading and growing physically Datacentre organisation. You must have extensive Datacentre or Critical environment experience (NHS/Pharma etc) and also strong commercial experience. Base salary very competitive, Good bonus, Family PMI, Car Allowance, Travel Allowance and other benefits Serve as the lead for project implementation and support all aspects of data centre design & construction from project inception, through design, procurement, construction, commissioning and hand-over of an operating facility. Administer availability of project resources, and supervise and direct project personnel and external vendors including Contractors, design teams, commissioning agents, equipment suppliers, etc. Implementation of change management procedure, review RAMS, produce MOP/SOP and coordinate with Site Operations. Oversee scope specifications, budget monitoring, management of risk registers, and commissioning procedures. In depth understanding and hands-on on critical facility equipment. Conduct technical site surveys and inspections and drive a safe, quality first culture, ensuring that all applicable codes, standards, and good construction practices are followed. Effective communication, regular updates, and project review with stakeholders. Evaluate internal controls through effective contract administration and carry out audit of MEP equipment. Project implementation in line with company health and safety policies and technical standards The Role Plan, control, and co-ordinate the delivery of Business As Usual engineering and construction projects to meet required time, cost, quality, value, risk and safety parameters. (Up to £5m). Provide support and assistance to the Senior Project Manager in the planning, control and co-ordination of Major Capital Expenditure engineering and construction projects (above £5m). Manage communication with project stakeholders, customers, suppliers and contractors. Maintain teamwork.
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 13, 2026
Contractor
Join Our Team as a Contact Centre Agent Location: Tamworth Contract Type: Temporary £12.71ph Are you a customer service superstar ready to make a difference? We're excited to announce that our client is looking for enthusiastic Contact Centre Operatives to join our vibrant team in Tamworth! This is your chance to shine in a dynamic role that's all about helping our customers and ensuring their experiences are nothing short of exceptional. Roles Available: Full-Time Agents - 37.5 hours per week - Rotating 3-week shift pattern: - 08:00 - 16:00 - 09:00 - 17:00 10:00 - 18:00 Contract Details: Temporary assignment for 12 weeks, with the possibility of extension if required. Role Overview: As a key member of our customer service department, your role will encompass a variety of exciting tasks, including: Handling inbound and outbound customer calls with a friendly demeanour. Booking and managing repairs and replacement appointments. Delivering excellent customer service and providing clear, concise information. Accurately updating customer details in our internal systems. Collaborating with internal teams to ensure smooth scheduling of appointments. What We Offer: A supportive and upbeat work environment. Opportunities for growth and development. A chance to be part of a dedicated team that values your contributions. What We're Looking For: A positive attitude and a passion for customer service. Strong communication skills and the ability to multitask. Basic computer skills for updating customer information. Previous experience in a contact centre or customer service role is a plus, but not required! If you're ready to take your customer service skills to the next level and work in a fun and professional environment, we want to hear from you! How to Apply: Don't miss out on this fantastic opportunity! Send your CV and a brief cover letter outlining your relevant experience to Join us in making a difference, one call at a time. We can't wait to welcome you to the National Windscreens family! Adecco is committed to promoting diversity and inclusion in the workplace. We encourage applications from all qualified individuals. Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
No commute. Flexible hours. Work from your own space. Remote customer service roles offer all of that - and they pay up to £32,000 a year in this area. Our government-funded Entry to Remote Working programme has helped thousands of people like you get qualified, get hired, and build careers in customer service - entirely from home. Here's everything you get at no cost to you: Skills & Qualifications to get you ready to work remotely: Nationally recognised logistics qualification Remote and hybrid working: how to set up your home workspace, stay motivated, and manage your time Customer service skills: Professional communication, customer handling, and problem-solving skills Equality and diversity in the modern workplace Live, experienced tutor online throughout the week, Monday to Friday Free extras that put you ahead of other applicants: A professionally written CV tailored specifically to remote and hybrid customer service roles Expert guidance on the most effective ways to find and apply for remote work including which platforms and employers to target A free personal career plan mapping your route from associate through to the role and salary you're actually aiming for To be eligible you must be: Be unemployed or earning less than £25,750 per year A UK resident Able to provide a valid ID document Available for one full week, Monday to Friday Have a laptop or PC with camera, reliable internet, and a quiet space to work from A good level of written English This is a government-funded programme and places are limited. Apply now - the qualifications, the CV, the career plan, and all the support are completely free.
Jun 13, 2026
Contractor
No commute. Flexible hours. Work from your own space. Remote customer service roles offer all of that - and they pay up to £32,000 a year in this area. Our government-funded Entry to Remote Working programme has helped thousands of people like you get qualified, get hired, and build careers in customer service - entirely from home. Here's everything you get at no cost to you: Skills & Qualifications to get you ready to work remotely: Nationally recognised logistics qualification Remote and hybrid working: how to set up your home workspace, stay motivated, and manage your time Customer service skills: Professional communication, customer handling, and problem-solving skills Equality and diversity in the modern workplace Live, experienced tutor online throughout the week, Monday to Friday Free extras that put you ahead of other applicants: A professionally written CV tailored specifically to remote and hybrid customer service roles Expert guidance on the most effective ways to find and apply for remote work including which platforms and employers to target A free personal career plan mapping your route from associate through to the role and salary you're actually aiming for To be eligible you must be: Be unemployed or earning less than £25,750 per year A UK resident Able to provide a valid ID document Available for one full week, Monday to Friday Have a laptop or PC with camera, reliable internet, and a quiet space to work from A good level of written English This is a government-funded programme and places are limited. Apply now - the qualifications, the CV, the career plan, and all the support are completely free.
Residential Conveyancing Solicitor/Legal Executive/Licensed Conveyancer - Nottingham A well regarded high street style Solicitors practice is looking to recruit an additional lawyer to their residential property team. This firm has a first rate reputation in the area of residential conveyancing throughout the Nottingham area. They are able to attract a steady stream of high quality property work as a result of recommendations from local estate agents, returning clients and their general reputation for conveyancing locally. The successful candidate for this role will be a qualified Solicitor, Legal Executive or Licensed Conveyancer with experience in dealing with the broad range of residential property matters. You will be someone who takes pride in their approach towards client care and providing high levels of individual service to each client and will be looking for a firm that operates a quality over quantity approach to conveyancing. Experience in using the ALB case management system would be beneficial. The firm will offer a good salary based on experience as well as bonus schemes in addition to other perks, within a company that really looks after their people. The firms offices are based around 5 miles South of the City centre so would suit lawyers looking for a role in South Nottingham, outside of the City Centre, If you are a Residential Property Lawyer looking for opportunities in a high street style practice this is a great chance to progress your career with a superb local practice. Please get in touch with Greg Whittaker for further details or apply using the links provided and I will contact you with further details.
Jun 13, 2026
Full time
Residential Conveyancing Solicitor/Legal Executive/Licensed Conveyancer - Nottingham A well regarded high street style Solicitors practice is looking to recruit an additional lawyer to their residential property team. This firm has a first rate reputation in the area of residential conveyancing throughout the Nottingham area. They are able to attract a steady stream of high quality property work as a result of recommendations from local estate agents, returning clients and their general reputation for conveyancing locally. The successful candidate for this role will be a qualified Solicitor, Legal Executive or Licensed Conveyancer with experience in dealing with the broad range of residential property matters. You will be someone who takes pride in their approach towards client care and providing high levels of individual service to each client and will be looking for a firm that operates a quality over quantity approach to conveyancing. Experience in using the ALB case management system would be beneficial. The firm will offer a good salary based on experience as well as bonus schemes in addition to other perks, within a company that really looks after their people. The firms offices are based around 5 miles South of the City centre so would suit lawyers looking for a role in South Nottingham, outside of the City Centre, If you are a Residential Property Lawyer looking for opportunities in a high street style practice this is a great chance to progress your career with a superb local practice. Please get in touch with Greg Whittaker for further details or apply using the links provided and I will contact you with further details.
Customer Service Agent - Warwick Temp (Ongoing) £26,228 Monday to Friday We're recruiting on behalf of a well-established, market-leading business based in Warwick, for a Customer Service Agent to join their busy customer service team on a temp basis, with a genuine view to a permanent position for the right person. The Role You'll be the first point of contact for customers, handling inbound enquiries across various channels, resolving queries professionally and efficiently, and keeping accurate records on their CRM system. It's a fast-paced environment where no two days are the same, so a positive, can-do attitude goes a long way. Main responsibilities include: Delivering excellent customer service and accurate account administration Handling inbound customer calls and other communication channels Resolving queries in a timely and professional manner Liaising with internal teams to achieve the best outcome for the customer Recording all activities accurately on the company CRM Hours Core hours are Monday to Friday, 08:30 to 17:00. There is a small amount of flexibility required, including one week in every ten on an 11:00 to 20:00 shift, and one Saturday morning in every ten (09:00 to 13:00). What we're looking for: A strong background in customer service, ideally with some administrative or credit control experience Confident communicator, comfortable on the phone in a busy environment Good attention to detail and the ability to multi-task PC literate with accurate keyboard skills GCSE level education or equivalent (5 x A-C) Team player with a flexible, adaptable approach Salary: £26,228 per annum (pro rata whilst temp) INDH
Jun 13, 2026
Full time
Customer Service Agent - Warwick Temp (Ongoing) £26,228 Monday to Friday We're recruiting on behalf of a well-established, market-leading business based in Warwick, for a Customer Service Agent to join their busy customer service team on a temp basis, with a genuine view to a permanent position for the right person. The Role You'll be the first point of contact for customers, handling inbound enquiries across various channels, resolving queries professionally and efficiently, and keeping accurate records on their CRM system. It's a fast-paced environment where no two days are the same, so a positive, can-do attitude goes a long way. Main responsibilities include: Delivering excellent customer service and accurate account administration Handling inbound customer calls and other communication channels Resolving queries in a timely and professional manner Liaising with internal teams to achieve the best outcome for the customer Recording all activities accurately on the company CRM Hours Core hours are Monday to Friday, 08:30 to 17:00. There is a small amount of flexibility required, including one week in every ten on an 11:00 to 20:00 shift, and one Saturday morning in every ten (09:00 to 13:00). What we're looking for: A strong background in customer service, ideally with some administrative or credit control experience Confident communicator, comfortable on the phone in a busy environment Good attention to detail and the ability to multi-task PC literate with accurate keyboard skills GCSE level education or equivalent (5 x A-C) Team player with a flexible, adaptable approach Salary: £26,228 per annum (pro rata whilst temp) INDH
Fleet Controller - Leighton Buzzard Think specialist recruitment are proud to be exclusively supporting a thriving and well-established hire company based in Leighton Buzzard, to find an experienced fleet controller to join their team. Have you got HGV experience and looking for a new role to evolve your career? In this role, you will be coordinating planned maintenance, managing vehicle breakdowns, liaising with workshops and service providers, and ensuring fleet compliance with safety requirements. The client is looking for somebody that is confident working in fast-paced environments, who can prioritise tasks effectively, and supporting operational efficiency through strong communication and problem-solving skills. This is a full-time role, Monday to Friday with the need to work 1 in 5 Saturday's between 8am and 12pm. Our client are paying a salary upto 32k. Key Responsibilities: Maintenance of Fleet and Equipment Ensure that planned maintenance is efficiently organised and documented using our fleet management platform Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team Record all fleet maintenance activity accurately and efficiently using our fleet management software Ensure customers are advised of any issues regarding fleet maintenance or breakdowns. Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks. Receive all breakdown calls and allocate engineers/service agents accordingly. Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes. Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently. In the event of vehicle breakdown organise recovery service and replacement vehicles. What we're looking for: Confident personality with excellent interpersonal skills - must be able to manage challenging interactions with customers, while always maintaining a respectful and solution-oriented approach. Experience working within the HGV industry is a must - although our client will consider candidates with a background in the Motor Trade/Servicing industry. Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations. High energy and results-oriented, able to tackle problems involving variables in non-standardised situations. Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight. Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jun 13, 2026
Full time
Fleet Controller - Leighton Buzzard Think specialist recruitment are proud to be exclusively supporting a thriving and well-established hire company based in Leighton Buzzard, to find an experienced fleet controller to join their team. Have you got HGV experience and looking for a new role to evolve your career? In this role, you will be coordinating planned maintenance, managing vehicle breakdowns, liaising with workshops and service providers, and ensuring fleet compliance with safety requirements. The client is looking for somebody that is confident working in fast-paced environments, who can prioritise tasks effectively, and supporting operational efficiency through strong communication and problem-solving skills. This is a full-time role, Monday to Friday with the need to work 1 in 5 Saturday's between 8am and 12pm. Our client are paying a salary upto 32k. Key Responsibilities: Maintenance of Fleet and Equipment Ensure that planned maintenance is efficiently organised and documented using our fleet management platform Receive all vehicle and equipment breakdown and damage repair requests and take the appropriate action with our service agents, workshop or dedicated Mobile fleet support team Record all fleet maintenance activity accurately and efficiently using our fleet management software Ensure customers are advised of any issues regarding fleet maintenance or breakdowns. Liaise with all workshops, mobile and third-party engineers to organise fleet maintenance tasks. Receive all breakdown calls and allocate engineers/service agents accordingly. Ensure all fleet maintenance documentation is accurately entered into software programmes and databases for reporting and reference purposes. Answer telephone for fleet enquiries, responding to calls within remit of responsibility professionally and efficiently. In the event of vehicle breakdown organise recovery service and replacement vehicles. What we're looking for: Confident personality with excellent interpersonal skills - must be able to manage challenging interactions with customers, while always maintaining a respectful and solution-oriented approach. Experience working within the HGV industry is a must - although our client will consider candidates with a background in the Motor Trade/Servicing industry. Ability to deal with demanding customers professionally and calmly, ensuring customer satisfaction even in challenging situations. High energy and results-oriented, able to tackle problems involving variables in non-standardised situations. Proactive attitude, taking ownership of tasks and responsibilities without requiring continuous oversight. Committed to long-term employment - we are looking for someone who is seeking a stable, long-term role. Looking for the next step in your career? Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Anderson Wright Consulting Ltd
Newcastle, Staffordshire
CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION
Jun 13, 2026
Full time
CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION Are you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients' vibrant team as a Customer Service and Sales Agent , where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue. COMPANY BACKGROUND Our client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers. CUSTOMER SERVICE JOB PURPOSE Develop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email. CUSTOMER SERVICE DUTIES Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance. Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions. Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game. Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth. Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth. CUSTOMER SERVICE REQUIREMENTS Excellent communication skills Customer focused Self-motivated Able to manage complaints professionally Keen to drive business forward Ideally experienced dealing with customers on the telephone Passionate about helping people Team player Able to work in a fast-paced environment Excellent PC skills Problem solver Patient Able to work under pressure Due to location, it is preferred you have you own transport PACKAGE AND BENEFITS Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pm Working 1 Saturday per month 9am-3pm 20 days holiday plus Bank Holidays Onsite Parking £26,436 plus commission Fantastic opportunity to build a career Excellent ongoing training and support Fun days and events Feel valued everyday Follow us on twitter In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency CUSTOMER SERVICE ADVISOR - NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION
About the Role Our client is hiring a Frontend Engineer / Full Stack Product Engineer to help build the software that their customers interact with directly, as they continue to scale their product and technology function. We have already recruited 3 individuals to the company and are pleased to be supporting them again on this key hire. This is not a standard frontend role. The business is looking for someone with strong frontend capability, but also enough full stack knowledge to work closely with leadership on the wider software build. They need someone who can operate with a high level of ownership, move quickly, and help shape both product and engineering direction in a growing business. Senior Frontend Engineer / Full Stack Product Engineer - Role Purpose We are looking for a Frontend Engineer / Full Stack Product Engineer to build the software that customers interact with directly, while also working in parallel with the wider software team on broader technical delivery. This person will be responsible for turning complex operational and commercial data into interfaces that are clear, reliable, and genuinely useful. The product includes energy-related workflows such as metering, billing, consumption, reporting, and asset performance, but the client is also very open to candidates who have built in similarly complex environments such as trading or fintech. You will own key customer-facing product areas, work closely with data and backend teams, engage directly with stakeholders, and help decide what to build, how to build it, and how to improve it over time. They are especially keen to find someone enthusiastic about AI and modern AI-powered development tools, as well as someone open to integrating AI agents and automation into the product over time. This is a highly visible role within a small team, so a junior mindset is unlikely to be the right fit. They need someone confident operating without heavy direction. Senior Frontend Engineer / Full Stack Product Engineer - Key Responsibilities 1. Build Customer Platforms Design and build the interfaces through which customers view and interact with complex business data, including consumption, billing, operational workflows, reporting, and asset-related information Take ownership of the frontend codebase, defining architecture, component structure, and engineering standards 2. Work Across the Stack Bring enough backend knowledge to work effectively alongside leadership on the software side Read APIs confidently, understand schemas, and contribute to broader technical decision-making 4. Help Shape Engineering Practice Set up component libraries, testing approaches, and development conventions that the team will build on Help create an environment that is easy to onboard into as the team and product grow 5. Embrace AI and Modern Development Tools Use AI-powered programming tools to improve speed, quality, and engineering output Show willingness to work with AI and integrate agent-based workflows into software where useful Contribute to a forward-thinking engineering culture that embraces modern tooling in a practical way 6. Stay Close to the Customer and the Market Engage directly with customers and internal stakeholders to understand how the product is being used and where it can improve Build a working understanding of the UK energy market and wider commercial context What We re Looking For Strong frontend fundamentals across HTML, CSS, JavaScript, and a modern framework, ideally React A track record of shipping customer-facing products and being able to demonstrate their impact Strong product instinct, with the ability to think beyond the brief and focus on what users actually need Enough backend knowledge to work effectively across the stack and contribute beyond pure UI delivery Someone who enjoys ownership, pace, and building from the ground up Genuine enthusiasm for AI, modern engineering tools, and the integration of AI into software products Nice to Have 3-5+ years building customer-facing software in a product-led, startup, or scale-up environment Experience with data visualisation libraries and presenting large, complex datasets clearly Exposure to energy, trading, fintech, utilities, or another technically complex B2B sector Experience setting up a frontend codebase from scratch Enough backend familiarity to read APIs, spot schema issues, and work effectively across the stack What You ll Get A highly owned role at the centre of what customers actually see and use The opportunity to shape a product from an early stage into something customers rely on Close collaboration with a small leadership team, with direct input into product and technical direction The chance to build expertise across energy data, customer software, AI-enabled development, and complex product delivery Why Join? This Frontend Engineer / Full Stack Product Engineer opportunity offers the chance to join a business at an exciting stage of growth, where one very strong hire can have a major impact.
Jun 12, 2026
Full time
About the Role Our client is hiring a Frontend Engineer / Full Stack Product Engineer to help build the software that their customers interact with directly, as they continue to scale their product and technology function. We have already recruited 3 individuals to the company and are pleased to be supporting them again on this key hire. This is not a standard frontend role. The business is looking for someone with strong frontend capability, but also enough full stack knowledge to work closely with leadership on the wider software build. They need someone who can operate with a high level of ownership, move quickly, and help shape both product and engineering direction in a growing business. Senior Frontend Engineer / Full Stack Product Engineer - Role Purpose We are looking for a Frontend Engineer / Full Stack Product Engineer to build the software that customers interact with directly, while also working in parallel with the wider software team on broader technical delivery. This person will be responsible for turning complex operational and commercial data into interfaces that are clear, reliable, and genuinely useful. The product includes energy-related workflows such as metering, billing, consumption, reporting, and asset performance, but the client is also very open to candidates who have built in similarly complex environments such as trading or fintech. You will own key customer-facing product areas, work closely with data and backend teams, engage directly with stakeholders, and help decide what to build, how to build it, and how to improve it over time. They are especially keen to find someone enthusiastic about AI and modern AI-powered development tools, as well as someone open to integrating AI agents and automation into the product over time. This is a highly visible role within a small team, so a junior mindset is unlikely to be the right fit. They need someone confident operating without heavy direction. Senior Frontend Engineer / Full Stack Product Engineer - Key Responsibilities 1. Build Customer Platforms Design and build the interfaces through which customers view and interact with complex business data, including consumption, billing, operational workflows, reporting, and asset-related information Take ownership of the frontend codebase, defining architecture, component structure, and engineering standards 2. Work Across the Stack Bring enough backend knowledge to work effectively alongside leadership on the software side Read APIs confidently, understand schemas, and contribute to broader technical decision-making 4. Help Shape Engineering Practice Set up component libraries, testing approaches, and development conventions that the team will build on Help create an environment that is easy to onboard into as the team and product grow 5. Embrace AI and Modern Development Tools Use AI-powered programming tools to improve speed, quality, and engineering output Show willingness to work with AI and integrate agent-based workflows into software where useful Contribute to a forward-thinking engineering culture that embraces modern tooling in a practical way 6. Stay Close to the Customer and the Market Engage directly with customers and internal stakeholders to understand how the product is being used and where it can improve Build a working understanding of the UK energy market and wider commercial context What We re Looking For Strong frontend fundamentals across HTML, CSS, JavaScript, and a modern framework, ideally React A track record of shipping customer-facing products and being able to demonstrate their impact Strong product instinct, with the ability to think beyond the brief and focus on what users actually need Enough backend knowledge to work effectively across the stack and contribute beyond pure UI delivery Someone who enjoys ownership, pace, and building from the ground up Genuine enthusiasm for AI, modern engineering tools, and the integration of AI into software products Nice to Have 3-5+ years building customer-facing software in a product-led, startup, or scale-up environment Experience with data visualisation libraries and presenting large, complex datasets clearly Exposure to energy, trading, fintech, utilities, or another technically complex B2B sector Experience setting up a frontend codebase from scratch Enough backend familiarity to read APIs, spot schema issues, and work effectively across the stack What You ll Get A highly owned role at the centre of what customers actually see and use The opportunity to shape a product from an early stage into something customers rely on Close collaboration with a small leadership team, with direct input into product and technical direction The chance to build expertise across energy data, customer software, AI-enabled development, and complex product delivery Why Join? This Frontend Engineer / Full Stack Product Engineer opportunity offers the chance to join a business at an exciting stage of growth, where one very strong hire can have a major impact.
This is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence. Location: Reading (occasional travel to the Head office in Leeds)Salary: up to £50K + 5K on successful contract completionlength: 12 month FTCHours: 8am to 6pm across 5 days per week (must be flexible on days) Key Responsibilities Lead, coach, and motivate call centre agents to achieve service and sales targets. Drive revenue through effective sales, upselling, and customer engagement strategies. Ensure customer enquiries and complaints are resolved professionally and efficiently. Monitor performance metrics, identify improvement opportunities, and implement action plans. Oversee daily call centre operations, including scheduling, resource planning, and service levels. Produce performance reports and use data to drive continuous improvement. Maintain high standards of quality, compliance, and customer satisfaction. Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate % Skills & Experience Proven experience in a call centre management or similar leadership role. Strong sales and customer service background. Excellent leadership, communication, and coaching skills. Experience using CRM and call centre management systems. Strong analytical, organisational, and problem-solving abilities. Ability to thrive in a fast-paced, target-driven environment. Key Competencies Customer-focused and solution-oriented. Results-driven with strong commercial awareness. Effective people leader and motivator. Strong decision-making and accountability. Committed to continuous improvement and operational excellence. If you are looking for an exciting leadership role dont hesitate and apply today
Jun 12, 2026
Contractor
This is an amazing and exciting leadership role for a fun and innovative company. The position is to lead and develop a high-performing call centre team, delivering exceptional customer service while driving sales performance and operational excellence. Location: Reading (occasional travel to the Head office in Leeds)Salary: up to £50K + 5K on successful contract completionlength: 12 month FTCHours: 8am to 6pm across 5 days per week (must be flexible on days) Key Responsibilities Lead, coach, and motivate call centre agents to achieve service and sales targets. Drive revenue through effective sales, upselling, and customer engagement strategies. Ensure customer enquiries and complaints are resolved professionally and efficiently. Monitor performance metrics, identify improvement opportunities, and implement action plans. Oversee daily call centre operations, including scheduling, resource planning, and service levels. Produce performance reports and use data to drive continuous improvement. Maintain high standards of quality, compliance, and customer satisfaction. Monitoring measures such as Average booking value, cost per call, complaint SLA's and call answer rate % Skills & Experience Proven experience in a call centre management or similar leadership role. Strong sales and customer service background. Excellent leadership, communication, and coaching skills. Experience using CRM and call centre management systems. Strong analytical, organisational, and problem-solving abilities. Ability to thrive in a fast-paced, target-driven environment. Key Competencies Customer-focused and solution-oriented. Results-driven with strong commercial awareness. Effective people leader and motivator. Strong decision-making and accountability. Committed to continuous improvement and operational excellence. If you are looking for an exciting leadership role dont hesitate and apply today
