Customer Service Advisor

The Company:

A well established, owner managed pharmaceutical hardware distributer based on Milton Park. They are small team of exceptionally knowledgeable individuals; all focussed on delivering a 'best in class' service to their ever expanding customer base. They compete with international organisations and what sets them apart is the service and support offered to their customers.

The Role:

Reporting to the Customer Service Manager this role combines being the first point of contact for Customers over email and telephone, whether placing orders, helping with product queries or directing them to colleagues for technical support.

This is a broad and varied position where no two days are ever the same.

Duties include:

• Building and maintaining effective customer relationships by handling enquiries, orders, and ongoing communications.
• Processing customer orders and purchase orders to suppliers.
• Picking, packing, and dispatch of goods to customers across the UK and Ireland, utilising the appropriate shipping method and preparing accurate documentation.
• Liaising with suppliers, couriers, and freight agents day-to-day, maintaining good working relationships and resolving any issues to keep the flow of goods running smoothly.
• Upholding quality and compliance standards, ensuring working practices remain clear and consistent.

About You:

We are looking for a strong team player as this role constantly relies on communication with all internal departments on a day-to-day basis.

Detail focussed with skills in problem solving and logical thinking.

Must be comfortable pick and packing goods up to 20kg in weight.