318 jobs found

you thrive in a dynamic environment where your communication skills truly shine? If so, we want you to join our vibrant team as a Contact Centre Agent!Shifts:Monday to Friday, 7 am to 7 pm12 weeks training ON SITE in Kirkby - L32 8UY -Who We Are:We are a dedicated organisation committed to providing outstanding service on behalf of our client, a leading company in the industry. As a Contact Centre Agent, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You'll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.Excellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.PC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.Problem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.Home Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Ready to Make a Difference?If you're excited about the opportunity to positively impact the lives of customers, we want to hear from you! Apply now and take the first step toward a rewarding career with us.Join us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!Adecco is a disability-confident employer. We value inclusivity and support candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage of the recruitment process, please let us know, and we will be happy to assist you.Don't miss this chance to shine in a role that values your skills and dedication!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

We are currently recruiting for a Sub Agent to join a leading Tier 2 contractor, supporting delivery on Network Rail s Access for All (AFA) framework. This is a fantastic opportunity to work on a live station upgrade scheme, focused on accessibility improvements including lift shaft installation and associated works. As Sub Agent, you will play a key role in supporting site delivery, ensuring works are completed safely, on programme, and to the required quality standards. Typical responsibilities will include: Supporting the Project Manager with day-to-day delivery on a live rail station Managing lift shaft construction and installation works Overseeing subcontractors and direct labour on site Ensuring compliance with Network Rail standards and procedures Driving HSEQ, quality assurance, and programme adherence Coordinating works in line with rail possessions and station constraints Producing RAMS, ITPs, and short-term programmes To be considered, you must have: Experience working as a Sub Agent / Site Agent / Section Engineer in rail Strong background in station upgrades or rail civils Proven experience delivering lift shafts / lift installations Knowledge of Access for All (AFA) or similar accessibility schemes Experience working within live rail environments (Network Rail) Understanding of HSEQ and quality processes Desirable: PTS (Personal Track Safety) Experience working for Tier 1 or Tier 2 contractors on rail frameworks

Project Resource Coordinator Longstanton 27,000 - 29,000 p/a Job Description: To allocate work activity in line with client needs across a team of operatives/sub-contractors spread nationwide ensuring key SLAs are consistently met. Liaise with the client to resolve queries in relation to the works being undertaken/completed providing regular updates on progress as required. Responsibilities: Effectively plan works daily for dedicated resource, ensuring client SLAs and crew profitability targets are met consistently Line manage dedicated resource on site to ensure works go ahead, and to assist with queries and on-site issues Liaise directly with the client/third parties to resolve queries/issues relating to the work being undertaken Liaise with third parties for specialist requirements (e.g. Traffic management, pest control, electricians) Submission of permits on NAR database in advance of works being completed, liaising with Highways Authorities as required to ensure works go ahead wherever possible, and manage through to completion ensuring permit is closed on completion of works with measure provided by engineers on site Complete specialist application forms for permits such as TTROs Monitor daily submissions on GEO-Sight and report findings/anomalies to operatives/sub-contractors for correction escalating to Project Delivery Managers and Directors Manage orders through to completion on internal and client databases in real time ensuring data entry is accurate and complete Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum Produce J-orders, organise stock takes, materials and stores where required Ensure DFEs are updated and correct prior to billing, including all additional costs for applications and traffic management are applied, and any discrepancies between original job packs and works required on site are corrected Check and sign off invoices to be passed to Manager Coordinate resource, equipment etc. to sites to ensure works go ahead, sometimes with the assistance of Site Agents Input gang wages to timesheet and confirm wages for price-work crews weekly - if requested by line manager Provide regular and detailed information on outstanding and in progress works to the Resource Scheduling Manager, and to the client, for priority areas Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA Retrieve stats for all works where required to ensure works can go ahead in a safe and timely manner Skills: Good organisational skills with the ability to prioritise effectively, manage conflicting priorities and achieve deadlines Good eye for detail, completing work with a high degree of accuracy Able to work in a fast paced, changing environment taking commercially astute decisions Able to receive constructive feedback, maintain respect and mutually agree any action required for you to take in response Wants to be part of a team, wants to succeed as a team Good IT skills, competent with the use of internet, email and Microsoft (Word, Excel, Outlook) Motivated and enthusiastic, able to work independently using own initiative as well as part of a dynamic team Competencies: Planning & Organising Attention to Detail Commercial Awareness Effective Communication Stakeholder Management Qualifications: NRSWA/HAUC knowledge desirable Knowledge of permit schemes desirable To apply for this role and find out more details, please forward your CV to (url removed) We thank all applicants who respond, but only those short listed will be contacted.

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you passionate about transforming enterprise data into meaningful insights? Do you thrive in innovative environments where you can shape the future of data architecture? If so, our client is looking for you! Join us as a Semantic Graph & Ontology Architect and play a pivotal role in developing a Smart Data Fabric that unifies various data sources like Snowflake, SharePoint, and ERP systems, all while enhancing AI capabilities through a sophisticated semantic, graph-native foundation. Role: Semantic Graph & Ontology Architect Duration: 6 Months (extension options) Location: Fully Remote Rate: Competitive (outside ir35) How You'll Make an Impact: As a hands-on leader, you will: Graph & Semantic Architecture: Design scalable graph schemas (LPG and/or RDF/OWL) to meet semantic and inference requirements. Author and optimise queries using Cypher, Gremlin, and SPARQL for seamless data traversal and reasoning. Define canonical entity models and mapping layers to integrate diverse data sources. Ontology Engineering & Reasoning: Create and maintain formal ontologies and taxonomies while governing their versioning and lifecycle. Implement logical inference for agent decision-making and ensure workflow integrity. Establish standards for semantic consistency and data quality checks. Hybrid Semantic Layer (Graph + Logic): Design a hybrid semantic layer that combines graph context with business logic for enhanced search and knowledge contextualization. Model RACI/RBAC as graph edges/nodes, embedding compliance rules for auditability. APIs, Patterns & Collaboration: Define clean API layers for semantic enrichment and retrieval; deliver reference implementations. Collaborate with platform engineers for agent connectivity and tool discovery patterns. Partner with data, platform, and security teams for governance and observability. Quality, Performance & Governance: Set performance budgets to ensure efficient query execution and prevent issues. Establish lineage and governance artefacts like semantic catalogues and audit trails. Document standards and mentor engineers in adopting graph and semantic patterns. What You Bring: A bachelor's or master's degree in computer science, Data Science, Mathematics, Engineering, or a related field. 7-12 years of experience in graph databases, semantic modelling, and ontology engineering. Expertise in query languages like Cypher, Gremlin, and SPARQL, with a strong understanding of LPG vs RDF/OWL tradeoffs. Hands-on experience with Neo4j, AWS Neptune, TigerGraph, or Stardog in a production environment. Proficiency in mapping enterprise data (Snowflake, MongoDB, SharePoint, ERP) into graph and ontology layers. A solid grasp of RBAC/RACI, data governance, lineage, and security controls. Ability to design clean APIs for semantic enrichment and retrieval. Familiarity with AWS services (IAM, VPC, S3, EKS/ECS/Lambda) in collaboration with platform teams. Preferred Qualifications: Experience with ontology tooling (Prot g , SHACL/SWRL) and reasoning engines. Prior delivery of enterprise knowledge graphs supporting workflows and audit trails. Exposure to vector retrieval and how graph context informs data re-ranking. Knowledge of observability tools like OpenTelemetry, Prometheus, and Grafana. Why Join Us? This is your opportunity to be at the forefront of data innovation in the energy sector! If you are eager to make a significant impact and collaborate with talented professionals, we want to hear from you! Apply now and embark on a journey to redefine how data drives decision-making in our client's organisation. Let's build a smarter future together! How to Apply: If you're excited about this opportunity and believe you're a great fit, please answer screening questions during application and submit your CV. Join our client and help shape the future of data engineering! We can't wait to welcome you aboard! Candidates will ideally show evidence of the above in their CV to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Building a sustainable tomorrow BAM UK & Ireland is seeking an experienced and motivated Sub Agent to join an established team at Beauly Substation. This is an exciting opportunity to be part of delivering a major civil engineering project that will provide essential infrastructure to support future renewable energy developments across Scotland click apply for full job details

KierBAM are a Joint Venture (JV) partnership between Kier and BAM UK & Ireland - BAM UK & Ireland's infrastructure segment is currently delivering the redevelopment project at a Royal Navy site located in Plymouth and is seeking a Sub Agent to join the Water Retain Barrier (WRB) Team. Due to the site being a high-security military naval base, additional security checks will be required a BPSS leve click apply for full job details

Your new company Operating both in the UK and across the world, they are a leading contractor delivering projects across multiple sectors including; real estate, defence, education, highways, rail and water. Your new role Working on a major highways improvement scheme in the Norfolk region, the project team is seeking an experienced Sub Agent with a strong background in infrastructure works involvi click apply for full job details

Accounts Assistant (Practice Experience Essential) Location: Inverness (Hybrid / Flexible Working Available) Salary: £30,000 - £40,000 per year DOE Job Type: Permanent Full time Key Responsibilities: • Preparation of accounts for sole traders, partnerships and limited companies • Bookkeeping including ledger maintenance, bank reconciliations and transaction processing • Preparation and submission of VAT returns • Supporting the production of management accounts and financial reports • Posting journals, accruals and prepayments • Balance sheet reconciliations • Assisting with general client accounting and compliance tasks Requirements Essential • Previous experience working within an accountancy practice • Strong bookkeeping and VAT experience • Experience using accounting software such as Xero, QuickBooks, Sage, or FreeAgent • High level of accuracy and attention to detail • Ability to manage multiple deadlines and client workloads Desirable • Exposure to management accounts or basic tax computations • Experience using systems such as Dext, Hubdoc, or IRIS What s on Offer • Annual salary: £30,000 - £40,000 depending on experience and qualifications • 29 days holiday • Christmas shutdown • Company pension contribution • Healthcare scheme (post-probation) covering dental, optical and more • Cycle to Work scheme • Regular social events throughout the year • Flexible working arrangements considered • Hybrid working available depending on the candidate About You • Strong organisational skills and attention to detail • Proactive and reliable with a strong work ethic • Comfortable working in a client focused environment • Able to manage competing deadlines effectively • Keen to develop further within an accountancy practice How to Apply: For any questions ahead of applying, contact Lauren at Global Highland.

We are working with a reputable law firm based in Huddersfield who are looking to recruit a Conveyancing Assistant to join their growing business. You will be assisting the conveyancer to deal with all manner of conveyancing work to include purchases, sales, transfer of equity, remortgages and more. To be considered for the role, you ll require the following essentials: Proven experience of working within a Conveyancing Assistant role Experience with case management systems An understanding of the full conveyancing process Strong customer service skills & communication skills Proficient in MS Office & the ability to pick up new systems quickly Ability to work to tight deadlines Excellent attention to detail & organisational skills Within this position, you ll also be: Answering incoming calls & responding to email enquiries Taking initial enquiries Providing quotations to clients Answering client questions & queries Managing client expectations Drafting legal documents & correspondence Updating of databases and case management software Liaising with estate agents, lenders and any other third parties as required Attending team meetings as required Carrying out general administration tasks such as printing, photocopying & scanning of documents Using the Land Registry Portal to upload documents & submit applications Carrying out property searches Salary & Working Hours Salary is £24,000 - £26,000 per annum, dependant on experience Working Hours are Monday Friday, 9am 5pm with 1 hours lunch break Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an Employment Agency in relation to this vacancy. See our website for more details and jobs available - (url removed) (phone number removed)

As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement. If you have experience in: Managing a team, supervision and team training Working within a heritage, public engagement or visitor attraction setting Dealing with customer feedback or complaints And are: Customer focused, passionate about excellent engagement and welcome A skilled and engaging communicator Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral s overall vision and values, and sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise; Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided; Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met; Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral; Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests; Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date; Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials; Handle complaints procedure and any difficult customers; Manage the recording of daily visitor numbers and donation figures; Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events; Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures; Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more; Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral; Refer any visitor in need of pastoral care to the Day Chaplain or clergy; Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so; Direct visitors to the Cathedral Shop and Café encouraging secondary spend; Promote the sale of information products such as the Visitor Map and Guidebook; Closing date: 11.59pm on Wednesday, June 17th Interviews are planned for Friday, June 26th Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement Promoting a Safer Church (2017) ; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training. Appointment to this role is subject to satisfactory references and the right to work in the UK.

Head of IT Service Management When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Head of IT Service Management You will report to the Director of Group IT and sit on the IT Leadership Group. You will Head up the IT Service Management function for Group IT. You will work closely with Architecture, Infrastructure & Operations, Delivery & Change, Procurement, NA and ATGE Europe teams, as well as managed service providers, software platform vendors, and the venue and business-unit IT customers you serve. You will partner closely with the Head of IT Delivery & Change on the IT Change Management process and the service-transition handoff into operational service. You will be an experienced Head of IT Service Delivery, Head of Service Management, or senior Service Delivery leader with a proven track record across hybrid IT operating models, multi-vendor SIAM, ITSM platform direction and managed service performance - within a mid- to large-enterprise environment. You will ensure the end-to-end service performance of Group IT in a hybrid-sourced operating model owning service standards, vendor accountability, ITSM and the customer-facing service experience across the UK, North America, Germany and Spain. You will have proven experience in leading multi-vendor service operations, designing and governing SLA XLA frameworks, and translating executive-level service expectations into measurable, customer-facing service standards. This is a senior leadership role responsible for the service-management spine of Group IT - translating the Executive's "run it like you own it" intent into a durable, accountable and customer-experience-led service organisation. You will operationalise the IT Service Management strategy, design and govern the SIAM model across ATG's MSPs, and lead the build of out-of-hours service capability across the Group. Experience of SIAM governance, multi-vendor MSP management and modern ITSM platform ownership is essential. You must be a self-starter, comfortable in a fast-paced and dynamic environment, and able to carry the Exec-facing service narrative - uptime, customer experience, and vendor accountability - as well as operate it day-to-day. You will be a confident communicator across executive, business, technical and external supplier audiences, mindful of different communication styles for different audiences. Specific experience in live entertainment, sports, hospitality or other venue-led industries, and a passion for the arts and creative industries, would be an advantage in your application. Key responsibilities/Deliverables Strategic Leadership: Develop and communicate a strategic vision for IT Service Management in a hybrid-sourced operating model, ensuring alignment with Group business objectives and the Exec's "run it like you own it" service ethos. Service Management & Vendor Governance: Own the Service Integration and Management (SIAM) operating model across ATG's managed service providers - governing Service Integration and Delivery, Service Operations and IT Asset Lifecycle Management, Service Management and Governance, and the technology platform that integrates them. Ensure services are designed, transitioned and operated to contractually committed performance, quality and end-to-end outcome standards (SLA, XLA and business-outcome metrics). Govern MSP performance against SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks across ServiceDesk, ITSM, Application Support, Cloud Infrastructure Operations, Network Operations Centre (NoC) and Security Operations Centre (SoC). Drive contractually committed business outcomes, change success rate, CMDB accuracy and cross-provider collaboration metrics; initiate corrective action and contractual remediation where required. Own the Group ITSM platform direction - a centralised SIAM dashboard with single-source-of-truth visibility across all providers (ticketing, service catalogue, CMDB, problem / change / release / configuration management) - integrated with supplier platforms, augmented by AI / GenAI and experience management tooling, and underpinned by ITIL 4 process maturity. Lead service reporting to the IT Leadership Group and business stakeholders - uptime, customer experience, vendor accountability and service-quality KPIs. Act as the Group escalation point for major service incidents and vendor performance failures; lead post-incident review, root-cause analysis and continuous improvement plans. Own service management for in-Venue technologies - Audio-Visual, Accessibility, ePOS and other front-of-house and back-of-house venue technology - and manage the Group IT relationship with Venue Operations Business Directors as the primary internal customer for venue-tech service performance. Out-of-Hours Service & Capability Build: Design and stand up Group out-of-hours service capability - making the sourcing decision (follow-the-sun in-house, MSP overflow, or hybrid) and owning ongoing governance, SLA and cost. Position ATG's IT service model as a deliberate shift from a primarily outsourced posture to a partial-insourced (hybrid) model. Lead the build and ongoing maturity of the internal ITSM capability - process, tooling, governance, performance management and continuous improvement - augmented by GenAI (MS CoPilot & Claude) and automation, so that Group IT increasingly owns the service-management spine end-to-end. Team, Application Support & Financial Management: Lead the Application Support function operationally (the Application Support Manager team), with matrixed delivery into Delivery & Change for change-driven work. Drive the AI-native, technically adept redesign of Application Support in line with the Group capability strategy. Manage the service-line Opex envelope, lead FinOps coordination with Infrastructure & Operations on managed-service cost, and contribute to Group IT financial accounting and budget planning. Establish and maintain robust ITSM frameworks (ITIL 4, SIAM, ISO 20000-aligned where appropriate) and ensure best practice is followed across regions. Stakeholder Engagement: Act as the bridge between the business, IT teams and managed service providers; collaborate with venue, theatre and corporate stakeholders at all levels; serve as the senior service-experience voice in Exec, Group leadership and Providence-facing forums. Your skills, qualities, and experience Essential A proven track record of experience supporting a complex IT estate in a senior service delivery, service management or service integration leadership role. Strong strategic leadership with a proven track record designing and operating hybrid IT operating models and multi-vendor SIAM ecosystems, including SIAM advisory, mixed managed services and build-operate-transfer (BOT) contracting models. Service Integration and Delivery: governing the integration and delivery of services across multiple managed service providers; designing, transitioning, exiting and re-integrating MSP arrangements; cross-provider collaboration, ecosystem performance and risk-indexed multivendor oversight. Service Operations and IT Asset Lifecycle Management: ITSM platform direction (ticketing, service catalogue, CMDB accuracy and integrity, problem / change / release / configuration management); ITIL 4 process maturity; change success rate and CMDB accuracy as primary operational metrics. Service Management and Governance: SLA, XLA (Experience Level Agreement) and end-to-end outcome frameworks; contractually committed business outcomes versus traditional SLAs; incentives and penalties tied to cross-resolver-group outcomes; commercial and contractual familiarity with multi-vendor governance. Enhance Delivery Through Technology: build & operate a centralised SIAM dashboard and observability with single-source-of-truth visibility across all providers; AI / agentic AI / GenAI augmentation; integration with supplier platforms; automation initiatives across service operations. Service-experience design - translating Exec-level service expectations into measurable, customer-facing service standards (uptime, CSAT, XLA, business-outcome metrics) across multi-region service delivery. Out-of-hours service design (follow-the-sun, NOC-style or hybrid MSP / in-house models) and Group-wide major incident management. Operational familiarity with cloud-first IT estates, FinOps disciplines, and GenAI / automation augmentation in service operations (MS CoPilot, Claude or equivalent). Operational experience of PCI DSS-relevant environments and customer-facing transactional service uptime (ticketing, hospitality, payments). Stakeholder management at all levels - comfortable in executive, business, technical and external supplier audiences. Certification in ITIL 4 (Foundation essential; Managing Professional or Strategic Leader desirable), SIAM Foundation / Professional, or other relevant service-management frameworks. Degree educated in a relevant technology / computer science subject (or equivalent on-the-job experience). Desirable Experience of venue-based IT service operations (live entertainment, sports, events, conferences) in a multi-site, customer-facing environment. Agile Delivery Methodology (Scrum / Kanban) or Scaled Agile (SAFe) training and experience. Operational FinOps experience in Azure. . click apply for full job details

Customer Service Agent - Glasgow (City Park) Full-Time Permanent £26,000 - £28,500 Ready to step into a role where you genuinely make a difference every single day? We're looking for Customer Service Agent to join a dynamic, fast-growing team based in Glasgow City Park. This is more than just a job - it's your opportunity to protect customers, outsmart fraudsters, and build a rewarding career in financial services. As a Customer Service Agent , you'll be on the frontline helping customers when they need it most. Whether it's stopping suspicious transactions, supporting vulnerable individuals, or providing reassurance during stressful situations, your role will have real impact. If you enjoy problem-solving, speaking to people, and working in a supportive, high-energy environment - this could be the perfect next step for you. What You'll Be Doing As a Customer Service Agent , you will: Be the first point of contact for customers reporting fraud or suspicious activity Investigate unusual transactions and take action to prevent financial loss Support and guide customers through potentially stressful situations with empathy and professionalism Make confident decisions on payments based on fraud risk assessments Educate customers on how to stay safe and avoid scams Handle sensitive conversations, including supporting vulnerable customers Ensure all actions meet strict regulatory and compliance standards Take full ownership of queries, aiming for first-call resolution every time What We're Looking For We're looking for someone who is motivated, customer-focused, and ready to make an impact: At least 18 months' experience in a UK banking or financial services environment Strong communication skills with a natural ability to build rapport Confident understanding of banking processes and terminology A sharp eye for detail and strong problem-solving ability Comfortable handling sensitive or challenging conversations Ability to thrive in a fast-paced, high-volume environment A proactive mindset with strong decision-making skills Salary & Benefits £26,000 - £28,500 (depending on experience) Overtime opportunities to boost your earnings 28 days holiday (including bank holidays) 10% discount on local bus travel Pension scheme Employee wellbeing support (including GP access, financial advice & mental health resources) Cycle to Work scheme Access to exclusive discounts and reward programmes Working Hours 40 hours per week (full-time, permanent) Training: 2 weeks on-site in Glasgow Monday - Friday, 09:00 - 18:00 After Training: On-site shifts: 10:00 - 19:00 After 3 months: opportunity to move to hybrid or home working Shift patterns between 10:00 - 23:00, Monday - Sunday Please note: No holidays can be taken within the first 6-8 weeks during training and onboarding. Why Join Us? This is your chance to build a career where your skills truly matter. As a Customer Service Agent , you won't just be doing a job - you'll be protecting people, solving real problems, and growing within a supportive team that values what you bring. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.

Are you a Site Agent with experience working on Network Rail stations? Are you looking for your next contract position? This is an excellent opportunity for a Site Agent to join a long-term rail project, overseeing the delivery of buildings, civils, lift shaft installations, and later-stage M&E works. As the Site Agent, you will take ownership of site operations, ensuring works are delivered safely, on programme, and in line with Network Rail standards. Rate: £400/day - Outside IR35 Location: Watford Duration: 6 month, rolling contract Key responsibilities include: Managing day-to-day site activities Overseeing buildings and civil engineering works Coordinating subcontractors and site teams Driving programme delivery and project performance Maintaining health, safety, environmental and quality standards Liaising with stakeholders and project teams Supporting future phases including lift shaft installation and M&E works Managing occasional weekend possessions when required Requirements: Proven experience as a Site Agent within the rail industry Strong knowledge of Network Rail standards and procedures Experience delivering rail civils, station upgrades, buildings, and infrastructure projects Previous experience producing inspection test plans, work package plans, task briefing sheets and other site documentation Degree, HNC or HND in Civil Engineering or similar PTS, SMSTS This is an excellent opportunity to secure a high-profile project with a strong pipeline of work and the potential for long-term engagement. If you are interested in applying for this role, please email your CV to me at (url removed) or call me on (phone number removed).

The Role The Civils Project Manager will assist with overseeing the operational management of multiple projects, or one larger project, ensuring works are delivered safely, efficiently and to programme. Projects range in value up to 3m and involve close coordination with site teams, commercial staff, subcontractors and clients. Key Responsibilities Overseeing health, safety and quality standards across multiple projects Preparing and reviewing RAMS and Works Package Plans Producing lift plans and project documentation Creating and updating project programmes using MS Project Producing short-term programmes and managing project sequencing Resource planning and workforce management Managing quality processes including Inspection Test Plans and Work Inspection Sheets Carrying out site measures and progress tracking Attending site, progress and programme meetings Working closely alongside the commercial team Assisting with tender submissions and pre-construction activities Maintaining project records and general administration Managing and supporting Sub Agents and other site staff Requirements Minimum 7+ years' experience within the UK civil engineering sector Strong site-based operational experience Experience working for a contractor or subcontractor Relevant CSCS Card SMSTS or SSSTS certification Full clean UK driving licence Proficient in producing and updating programmes using MS Project Package Salary up to 75,000 Car allowance negotiable Company laptop & phone 25 days holiday + bank holidays Pension scheme PAYE employment preferred Full-time position Standard working hours: 10 hours per day, Monday to Friday (1-hour break)

Administrator Location: Loughton, Essex Salary: 27,000 - 30,000 per annum Hours: Monday - Friday, 8:30am - 4:30pm Benefits: 25 days holiday + bank holidays Pension scheme Team social events On site gym Free on site parking Private medical cover Salary reviews & discretionary bonuses Are you an organised, detail driven individual with a passion for keeping operations running smoothly? We're looking for a proactive Logistics Administrator to join our client's busy team and support the seamless movement of goods across UK, USA and international operations. In this role, you will work closely with the Operations and Contracts teams to ensure all import and export activities are accurately documented, tracked and delivered on time. This is an excellent opportunity for someone looking to build a strong career in logistics administration within a collaborative and fast paced environment. Key Responsibilities Exports Book freight in line with lead times, ensuring delivery deadlines are met. Create all export documentation including packing lists, labels and customs invoices. Maintain and update the export schedule. Monitor containers and truck tracking daily, escalating any delays or issues. Track and reconcile weighbridge receipts, maintaining accurate spreadsheet records. Imports Manage goods in processes, including stock updates, receipting, import clearances and providing complete documentation to the Accounts team. Check supplier paperwork against purchase contracts, ensuring accuracy. Liaise with internal and external warehouses to ensure correct receipting of inbound goods. Maintain and update the import schedule. Administrative Duties Update the Transport Log and process transport invoices for imports and exports. Accurately create, organise and store documentation accessible to wider teams (contracts, shipping docs, GRNs, PODs, approvals). Build and maintain strong relationships with freight forwarders and agents to negotiate competitive rates. Support logistics operations for both UK and USA business units. Other Duties Monitor the logistics inbox daily. Provide cover for other departmental tasks when needed. Suggest improvements to systems and processes. Carry out ad hoc duties as required by management. Skills/Experience Required Confident using Microsoft applications and general administrative software. Highly organised with excellent time management skills and strong attention to detail. Able to identify issues and communicate effectively with the Operations Manager. Comfortable working both independently and as part of a team. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Senior Leasehold Manager Location: Farringdon, Croydon, or Sittingbourne (Hybrid) Contract: 3-month rolling contract (potential extension) Recruiter: Aatom Recruitment (on behalf of a Local Authority) About the Role Aatom Recruitment is seeking a Senior Leasehold Manager to join a local authority client. Reporting to the Head of Property Management, you will lead on leasehold strategy, compliance, and complex casework across a residential portfolio. Key Responsibilities Provide expert oversight on leasehold management, ensuring compliance with legislation and best practice Lead on complex legal matters including First-tier Tribunal cases, service charge disputes, and lease variations Interpret lease terms relating to service charges, repairs, and landlord/tenant obligations Manage Section 20 consultations and ensure service charge compliance Oversee RTM claims and support enfranchisement processes Manage and review tribunal submissions and evidential documentation Monitor managing agent performance and ensure adherence to RICS standards Support compliance with the Building Safety Act and related requirements Lead and support a team of leasehold professionals Provide advice, risk analysis, and reporting to senior stakeholders Skills and Experience Strong knowledge of UK leasehold law, case law, and tribunal processes Proven experience managing complex leasehold portfolios and disputes Experience with service charges, RTM, and enfranchisement Strong stakeholder management, communication, and leadership skills Ability to manage competing priorities and work under pressure Proficiency in MS Office and property management systems Qualifications Degree-level qualification or equivalent experience GCSEs (or equivalent) in English and Maths Full UK driving licence or ability to travel Desirable: Professional membership (TPI or RICS), knowledge of building safety legislation, and experience with MRI (Orchard) Why Apply? Hybrid working flexibility Opportunity to lead on complex, high-profile leasehold matters Potential contract extension