Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. About the role As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. What you ll be doing In this role, you will: Lead and inspire the Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what they do Drive service improvement, assurance and professional standards Please see the job description for more information About you They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you ll need: Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join them? They ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. What they offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.
Jun 22, 2026
Full time
Head of Housing Cambridge, Hybrid Are you an experienced housing leader who combines strong technical knowledge with confident, values-led people leadership? This is an opportunity to lead a key customer-facing service, shaping how our client delivers housing management services and create meaningful outcomes for customers. About the role As their Head of Housing, you will be accountable for leading the delivery, performance and continuous improvement of housing management services. This is a key strategic leadership role with accountability for building relationships and working closely with key stakeholders, focusing on a positive and motivating culture within the team while ensuring housing services are legally compliant, cost-effective, value for money and aligned with their values - ensuring customers at the heart of their service development. What you ll be doing In this role, you will: Lead and inspire the Housing Team Shape strategy and ensure regulatory compliance Deliver excellent core housing management services Put customers at the heart of what they do Drive service improvement, assurance and professional standards Please see the job description for more information About you They are looking for a confident, housing professional with strong leadership, management and people skills. To succeed in this role, you ll need: Substantial experience of housing management within a social housing provider, with strong technical knowledge across tenancy management, rent and service charges, leasehold services, allocations, voids, estate management and anti-social behaviour. Strong understanding of housing legislation, regulation and professional standards, with the ability to work in a legally compliant, customer-focused and risk-aware way. Experience of managing risk, safeguarding, customer wellbeing and tenancy sustainment issues, with the ability to make sound, evidence-based decision making that reflects organisational values and legal responsibilities. Proven ability to lead, motivate and develop employees, creating a positive and accountable team culture, supporting the delivery of high-quality services. Confidence in using housing systems, data, performance information and numerical insight to manage risk, improve services and support decision-making with a structured and organised approach. Experience in coaching employees and excellent communication, influencing and negotiation skills, with the ability to build trust and manage complex situations, work collaboratively and handle sensitive, complex situations. High levels of personal integrity, accountability and self-motivation, committed to delivering effective outcomes in line with organisational values. CIH Level 4 or 5 qualification in housing is an essential requirement and a condition of the role. This post is a relevant senior manager role under the Competence and Conduct Standard (Social Housing (Regulation) Act 2023). They are willing to speak to candidates who do not already hold the qualification, provided they are willing and able to achieve it within the regulatory timeframe. Why join them? They ve held Investors in People Gold accreditation since 2020, reflecting their commitment to inclusivity, wellbeing, learning and professional growth. Joining them means being part of a collaborative organisation focused on continuous improvement and making a real difference. What they offer you 28 days annual leave (excluding bank holidays) Option to buy/sell up to 5 days annual leave Private health insurance Employee discount scheme Defined contributions pension scheme, matched from 4% to 10% Employee Assistance Programme Life assurance Strong focus on learning, development and wellbeing Plus, more when you join! We encourage early applications and may close the vacancy once they have received sufficient applications from candidates who meet the essential criteria. Please note that Enhanced DBS clearance is required for this role. Inclusion and Diversity Our client welcomes applications from people of all backgrounds and experiences, and are committed to creating a fair, inclusive and accessible workplace. All qualified applicants will be considered for employment regardless of protected characteristics, in line with the Equality Act 2010.
Your new company This organisation is proud to be at the forefront of delivering customer-focused housing services across a large regional portfolio. As a housing management provider, you will join a business responsible for managing and maintaining over 10,000 homes, alongside leasehold properties, commercial units, land, and neighbourhood assets. Everything the organisation does is driven by a clear purpose: to provide safe homes and help build strong, thriving communities for everyone. What sets the organisation apart is its commitment to reinvesting in communities. You will work closely with local authority partners and, importantly, with residents whose voices are represented and play a vital role in shaping services. Joining means becoming part of an organisation where you can genuinely make a difference. You will have the opportunity to influence change, contribute to continuous improvement, and help deliver better outcomes for customers every day. Your new role As the Health, Safety, and Compliance Lead, you will take a leading role in ensuring the organisation delivers safe, compliant, and high-quality homes for residents. This is a critical position within the asset safety function, with responsibility for overseeing all aspects of building safety and regulatory compliance across a diverse housing portfolio. Reporting to the Head of Asset Safety and operating as part of the wider leadership team, you will play a key role in shaping and delivering business plan priorities. You will lead a high-performing team responsible for asbestos and radon safety, fire safety, and environmental compliance, including water hygiene and waste water systems. You will work collaboratively across the organisation to ensure safety and compliance remain at the forefront, embedding a culture of accountability, continuous improvement, and customer focus. You will also lead on corporate environmental standards, working closely with health and safety colleagues to drive organisational Environmental, H&S performance. In this role, you will: Lead compliance across fire, asbestos, radon, and environmental safety areas Manage and develop specialist teams, including senior managers and operational staff Ensure full regulatory compliance, staying ahead of legislative changes and embedding best practice Oversee a budget of approximately 6m, ensuring effective financial management and value for money Drive risk management and safety culture, ensuring robust systems to identify and mitigate risk Collaborate across the organisation to support capital investment and improvement programmes What you'll need to succeed To be successful, you will bring a strong blend of technical expertise, leadership capability, and a passion for delivering safe, high-quality services. You will thrive in a complex, regulated environment and be confident influencing at both operational and strategic levels. You will have: Relevant qualifications and experience (ideally equivalent to CIH Level 4, or willingness to work towards this), alongside significant professional experience Strong building safety expertise within housing property maintenance In-depth knowledge of compliance and building safety legislation Proven leadership and people management experience, with the ability to lead and develop multidisciplinary teams A good understanding of financial controls, procurement practices, and value-for-money delivery What you'll get in return This is more than just a job, it's an opportunity to build a rewarding career with an organisation that values its people and the communities it serves. The reward packageincludes: Generous annual leave to support work-life balance Contributory pension scheme Flexible hybrid working arrangements Ongoing training and development opportunities A clear commitment to professional and personal growth What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jun 22, 2026
Full time
Your new company This organisation is proud to be at the forefront of delivering customer-focused housing services across a large regional portfolio. As a housing management provider, you will join a business responsible for managing and maintaining over 10,000 homes, alongside leasehold properties, commercial units, land, and neighbourhood assets. Everything the organisation does is driven by a clear purpose: to provide safe homes and help build strong, thriving communities for everyone. What sets the organisation apart is its commitment to reinvesting in communities. You will work closely with local authority partners and, importantly, with residents whose voices are represented and play a vital role in shaping services. Joining means becoming part of an organisation where you can genuinely make a difference. You will have the opportunity to influence change, contribute to continuous improvement, and help deliver better outcomes for customers every day. Your new role As the Health, Safety, and Compliance Lead, you will take a leading role in ensuring the organisation delivers safe, compliant, and high-quality homes for residents. This is a critical position within the asset safety function, with responsibility for overseeing all aspects of building safety and regulatory compliance across a diverse housing portfolio. Reporting to the Head of Asset Safety and operating as part of the wider leadership team, you will play a key role in shaping and delivering business plan priorities. You will lead a high-performing team responsible for asbestos and radon safety, fire safety, and environmental compliance, including water hygiene and waste water systems. You will work collaboratively across the organisation to ensure safety and compliance remain at the forefront, embedding a culture of accountability, continuous improvement, and customer focus. You will also lead on corporate environmental standards, working closely with health and safety colleagues to drive organisational Environmental, H&S performance. In this role, you will: Lead compliance across fire, asbestos, radon, and environmental safety areas Manage and develop specialist teams, including senior managers and operational staff Ensure full regulatory compliance, staying ahead of legislative changes and embedding best practice Oversee a budget of approximately 6m, ensuring effective financial management and value for money Drive risk management and safety culture, ensuring robust systems to identify and mitigate risk Collaborate across the organisation to support capital investment and improvement programmes What you'll need to succeed To be successful, you will bring a strong blend of technical expertise, leadership capability, and a passion for delivering safe, high-quality services. You will thrive in a complex, regulated environment and be confident influencing at both operational and strategic levels. You will have: Relevant qualifications and experience (ideally equivalent to CIH Level 4, or willingness to work towards this), alongside significant professional experience Strong building safety expertise within housing property maintenance In-depth knowledge of compliance and building safety legislation Proven leadership and people management experience, with the ability to lead and develop multidisciplinary teams A good understanding of financial controls, procurement practices, and value-for-money delivery What you'll get in return This is more than just a job, it's an opportunity to build a rewarding career with an organisation that values its people and the communities it serves. The reward packageincludes: Generous annual leave to support work-life balance Contributory pension scheme Flexible hybrid working arrangements Ongoing training and development opportunities A clear commitment to professional and personal growth What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Nottingham Community Housing Association
Nottingham, Nottinghamshire
Senior Management Accountant Nottingham £47,274 - £52,630 per annum We are seeking an experienced and commercially minded Senior Management Accountant to join the NCHA Group. This role provides high-quality financial management and business partnering support to budget holders, helping drive informed decision-making, strong financial performance and compliance with regulatory requirements. Working closely with senior stakeholders, you will combine technical expertise with the ability to build effective relationships, offering clear insight to support delivery of organisational objectives. Key Responsibilities Produce timely monthly management accounts with clear variance analysis and forecasting Work with budget holders and senior managers to review performance and support decision-making Lead the annual budgeting process, ensuring robust and realistic financial plans Support statutory accounts preparation and play a key role in the external audit process Provide financial analysis for business cases, ensuring assumptions and modelling are sound Support service charge budgets and leaseholder accounts, ensuring accuracy and compliance Promote adherence to financial regulations, policies and procedures Contribute to improving financial processes, reporting and business partnering Support regulatory returns, ensuring accuracy and timely submission Deputise for the Finance Manager and contribute to senior reporting Support and develop colleagues, fostering an inclusive and high-performing team culture About You You will be CCAB qualified or bring equivalent experience, with a strong background in management accounting, budgeting, forecasting and audit. You are confident working with complex data, with advanced Excel skills and strong analytical ability. A strong communicator, you build effective relationships, influence stakeholders and challenge constructively. You are organised, proactive and able to manage competing priorities. You take pride in delivering a high-quality service, value continuous improvement and contribute positively to team culture, demonstrating NCHA's CLEAR values in your approach. Interviews will be held in Nottingham on 1st July 2026.
Jun 20, 2026
Full time
Senior Management Accountant Nottingham £47,274 - £52,630 per annum We are seeking an experienced and commercially minded Senior Management Accountant to join the NCHA Group. This role provides high-quality financial management and business partnering support to budget holders, helping drive informed decision-making, strong financial performance and compliance with regulatory requirements. Working closely with senior stakeholders, you will combine technical expertise with the ability to build effective relationships, offering clear insight to support delivery of organisational objectives. Key Responsibilities Produce timely monthly management accounts with clear variance analysis and forecasting Work with budget holders and senior managers to review performance and support decision-making Lead the annual budgeting process, ensuring robust and realistic financial plans Support statutory accounts preparation and play a key role in the external audit process Provide financial analysis for business cases, ensuring assumptions and modelling are sound Support service charge budgets and leaseholder accounts, ensuring accuracy and compliance Promote adherence to financial regulations, policies and procedures Contribute to improving financial processes, reporting and business partnering Support regulatory returns, ensuring accuracy and timely submission Deputise for the Finance Manager and contribute to senior reporting Support and develop colleagues, fostering an inclusive and high-performing team culture About You You will be CCAB qualified or bring equivalent experience, with a strong background in management accounting, budgeting, forecasting and audit. You are confident working with complex data, with advanced Excel skills and strong analytical ability. A strong communicator, you build effective relationships, influence stakeholders and challenge constructively. You are organised, proactive and able to manage competing priorities. You take pride in delivering a high-quality service, value continuous improvement and contribute positively to team culture, demonstrating NCHA's CLEAR values in your approach. Interviews will be held in Nottingham on 1st July 2026.
We are seeking an experienced and strategic Property Partner to take a lead role in shaping and delivering our property asset management strategy. This is an important position responsible for driving performance across a diverse property portfolio, ensuring assets are optimised, costs are reduced, and service delivery standards are maintained or improved in a highly efficient and commercially focused way. You will play a pivotal role in influencing long-term property decisions while also overseeing the practical delivery of key property initiatives. You will adopt a lead role in advising on all aspects of property asset management in order to maximise property performance through rationalisation and cost reduction while facilitating and maintaining service delivery in the most cost-effective manner. Alongside establishing strategic property requirements, you will be responsible for the delivery of solutions which may include: Disposals of both freehold and leasehold assets Property acquisitions aligned to organisational strategy Portfolio rationalisation projects to improve efficiency and value Development advice, including feasibility and strategic input You will also: Provide expert property advice to senior stakeholders and decision-makers Lead on complex property negotiations and transactions Oversee performance of property assets across the portfolio Manage and deliver cost reduction and optimisation initiatives Ensure compliance with relevant legislation and internal governance requirements Contribute to long-term estate and asset planning strategies In addition, you will have line management responsibility for one or more Property Managers, providing leadership, support, and performance management to ensure high-quality delivery across the team. We are looking for a commercially minded property professional with strong experience in asset management and transactional work. You will be confident operating at a senior level, capable of balancing strategic thinking with hands-on delivery. Essential skills and experience: Significant experience in property asset management or a similar senior property role Proven track record in disposals, acquisitions, and portfolio rationalisation Strong understanding of property development principles and feasibility assessment Experience managing and developing teams Excellent negotiation, communication, and stakeholder engagement skills Strong commercial acumen and ability to deliver cost efficiencies Flexible working conditions, hybrid working, opportunities for growth and development and an excellent wider package
Jun 19, 2026
Full time
We are seeking an experienced and strategic Property Partner to take a lead role in shaping and delivering our property asset management strategy. This is an important position responsible for driving performance across a diverse property portfolio, ensuring assets are optimised, costs are reduced, and service delivery standards are maintained or improved in a highly efficient and commercially focused way. You will play a pivotal role in influencing long-term property decisions while also overseeing the practical delivery of key property initiatives. You will adopt a lead role in advising on all aspects of property asset management in order to maximise property performance through rationalisation and cost reduction while facilitating and maintaining service delivery in the most cost-effective manner. Alongside establishing strategic property requirements, you will be responsible for the delivery of solutions which may include: Disposals of both freehold and leasehold assets Property acquisitions aligned to organisational strategy Portfolio rationalisation projects to improve efficiency and value Development advice, including feasibility and strategic input You will also: Provide expert property advice to senior stakeholders and decision-makers Lead on complex property negotiations and transactions Oversee performance of property assets across the portfolio Manage and deliver cost reduction and optimisation initiatives Ensure compliance with relevant legislation and internal governance requirements Contribute to long-term estate and asset planning strategies In addition, you will have line management responsibility for one or more Property Managers, providing leadership, support, and performance management to ensure high-quality delivery across the team. We are looking for a commercially minded property professional with strong experience in asset management and transactional work. You will be confident operating at a senior level, capable of balancing strategic thinking with hands-on delivery. Essential skills and experience: Significant experience in property asset management or a similar senior property role Proven track record in disposals, acquisitions, and portfolio rationalisation Strong understanding of property development principles and feasibility assessment Experience managing and developing teams Excellent negotiation, communication, and stakeholder engagement skills Strong commercial acumen and ability to deliver cost efficiencies Flexible working conditions, hybrid working, opportunities for growth and development and an excellent wider package
Our client, a highly regarded Legal 500-ranked law firm with a strong regional presence, is seeking an experienced Senior Conveyancer to lead and oversee its growing conveyancing team. The firm offers an excellent benefits package, including hybrid working, private healthcare, life assurance, generous annual leave, and a range of additional employee incentives. This is an outstanding opportunity for a Senior Conveyancer looking to take the next step into a leadership position, with responsibility for managing, developing, and supporting a well-established and respected team within a successful and forward-thinking firm. Type of work in this Senior Conveyancer opportunity: Sale and purchase (including leasehold and new build) Re-mortgage Equity release Transfer of equity Benefits for this Senior Conveyancer role: Hybrid working Flexible full-time or part-time options Generous holiday allowance BUPA health cover Life insurance (3x salary) Recognition awards High-quality work with an established client base Collaboration across Legal 500 ranked teams Supportive and progressive working environment If you're a Senior Conveyancer ready to take the next step in your career, apply today. Alternatively, contact Mia at Law Staff Limited quoting reference 37794. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
Jun 19, 2026
Full time
Our client, a highly regarded Legal 500-ranked law firm with a strong regional presence, is seeking an experienced Senior Conveyancer to lead and oversee its growing conveyancing team. The firm offers an excellent benefits package, including hybrid working, private healthcare, life assurance, generous annual leave, and a range of additional employee incentives. This is an outstanding opportunity for a Senior Conveyancer looking to take the next step into a leadership position, with responsibility for managing, developing, and supporting a well-established and respected team within a successful and forward-thinking firm. Type of work in this Senior Conveyancer opportunity: Sale and purchase (including leasehold and new build) Re-mortgage Equity release Transfer of equity Benefits for this Senior Conveyancer role: Hybrid working Flexible full-time or part-time options Generous holiday allowance BUPA health cover Life insurance (3x salary) Recognition awards High-quality work with an established client base Collaboration across Legal 500 ranked teams Supportive and progressive working environment If you're a Senior Conveyancer ready to take the next step in your career, apply today. Alternatively, contact Mia at Law Staff Limited quoting reference 37794. PLEASE CHECK YOUR EMAIL (INCLUDING SPAM FOLDER) FOR CONFIRMATION YOUR APPLICATION HAS BEEN RECEIVED. In accordance with The Conduct of Employment Agencies and Employment Businesses Regulations 2003
Randstad Construction & Property
South Croydon, Surrey
Senior Property Manager Senior Block Property Manager - Leading Brand - Croydon / Hybrid We're partnered with an multi-award-winning, leading Block Management firm, proudly certified as a "Great Place to Work UK." They're expanding their dynamic team in Croydon, offering an exceptional career for a Senior Property Manager. This isn't just a job; it's a genuine opportunity to excel in Residential Property Management with a company that truly invests in its people. Expect extensive development programs, a comprehensive benefits package, hybrid working, and a rewarding bonus scheme.? They have advanced systems and processes in place to ensure you can provide the best level of service to clients whilst enhancing your career! The Role: Drive Excellence in Property Management As a Senior Property Manager, you'll lead your own diverse small local portfolio of high rise residential developments. You'll be pivotal in delivering the highest standards of service to freeholders, RMCs, and leaseholders. Key Responsibilities: Portfolio Management: Oversee diverse, high rise residential blocks. Service Charge Budgets: Prepare, manage, and explain accounts. Compliance: Ensure adherence to RICS, ARMA, Landlord & Tenant legislation, Building Safety Act, Health & Safety, Fire Risk Assessments. Section 20: Expert drafting and execution for major works. Stakeholder Engagement: Build strong relationships with RMC Directors, leaseholders, contractors. Site Inspections: Regular visits, property maintenance, contractor performance monitoring. Insurance Management: Claims, renewals, revaluations. Arrears Management: Service charge and ground rent collection. Financial Management: Invoice processing, expenditure monitoring. Meetings: Organise and attend AGMs/EGMs, minute taking. About? You Proven experience in Residential Block Management, with demonstrable post-qualification experience. Property qualification desirable, e.g., IRPM, RICS, or ATPI/MTPI. Deep understanding of property law and relevant legislation. Exceptional communication skills, interpersonal skills, and customer focus. Proven problem-solving, organisation skills, time management, and ability to prioritise workload. Self-motivated team player capable of working under pressure. Proficiency in property management software (e.g., Propman, Qube, Tramps, Dwellant). Why Join This "Great Place to Work" UK? Award-Winning Culture: Recognised as a top UK employer. Career Growth: Unparalleled development programs, support for professional qualifications. Work-Life Balance: Embrace genuine hybrid working. Exceptional Rewards: Competitive salary, generous benefits package, and a bonus scheme. Dynamic Portfolio: Manage prestigious residential properties in London. Collaborative Environment: Work with a supportive, expert team. Hybrid Working: Yes, flexible hybrid options available. Salary: Highly Competitive + Performance Bonus Benefits: Unrivalled Development Programs, Comprehensive Package, Professional Subscriptions. Small high end portfolio - focus on customer experience not volume! Join a "Great Place to Work" UK! Elevate your career! Apply now to become a Senior Property Manager in Croydon. If you're ready to make a significant impact and thrive in an exceptional workplace, apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jun 19, 2026
Full time
Senior Property Manager Senior Block Property Manager - Leading Brand - Croydon / Hybrid We're partnered with an multi-award-winning, leading Block Management firm, proudly certified as a "Great Place to Work UK." They're expanding their dynamic team in Croydon, offering an exceptional career for a Senior Property Manager. This isn't just a job; it's a genuine opportunity to excel in Residential Property Management with a company that truly invests in its people. Expect extensive development programs, a comprehensive benefits package, hybrid working, and a rewarding bonus scheme.? They have advanced systems and processes in place to ensure you can provide the best level of service to clients whilst enhancing your career! The Role: Drive Excellence in Property Management As a Senior Property Manager, you'll lead your own diverse small local portfolio of high rise residential developments. You'll be pivotal in delivering the highest standards of service to freeholders, RMCs, and leaseholders. Key Responsibilities: Portfolio Management: Oversee diverse, high rise residential blocks. Service Charge Budgets: Prepare, manage, and explain accounts. Compliance: Ensure adherence to RICS, ARMA, Landlord & Tenant legislation, Building Safety Act, Health & Safety, Fire Risk Assessments. Section 20: Expert drafting and execution for major works. Stakeholder Engagement: Build strong relationships with RMC Directors, leaseholders, contractors. Site Inspections: Regular visits, property maintenance, contractor performance monitoring. Insurance Management: Claims, renewals, revaluations. Arrears Management: Service charge and ground rent collection. Financial Management: Invoice processing, expenditure monitoring. Meetings: Organise and attend AGMs/EGMs, minute taking. About? You Proven experience in Residential Block Management, with demonstrable post-qualification experience. Property qualification desirable, e.g., IRPM, RICS, or ATPI/MTPI. Deep understanding of property law and relevant legislation. Exceptional communication skills, interpersonal skills, and customer focus. Proven problem-solving, organisation skills, time management, and ability to prioritise workload. Self-motivated team player capable of working under pressure. Proficiency in property management software (e.g., Propman, Qube, Tramps, Dwellant). Why Join This "Great Place to Work" UK? Award-Winning Culture: Recognised as a top UK employer. Career Growth: Unparalleled development programs, support for professional qualifications. Work-Life Balance: Embrace genuine hybrid working. Exceptional Rewards: Competitive salary, generous benefits package, and a bonus scheme. Dynamic Portfolio: Manage prestigious residential properties in London. Collaborative Environment: Work with a supportive, expert team. Hybrid Working: Yes, flexible hybrid options available. Salary: Highly Competitive + Performance Bonus Benefits: Unrivalled Development Programs, Comprehensive Package, Professional Subscriptions. Small high end portfolio - focus on customer experience not volume! Join a "Great Place to Work" UK! Elevate your career! Apply now to become a Senior Property Manager in Croydon. If you're ready to make a significant impact and thrive in an exceptional workplace, apply today! Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Senior Operations Manager - Planned Works in Housing Your new company An opportunity has arisen to join one of the largest regional housing associations across the south of England, providing safe, high-quality, and affordable homes for thousands of customers. Your new employer has a strong focus on customer experience, value for money, and regulatory compliance, committed to investing in homes, people, and communities. This new role offers the opportunity to play a pivotal role in shaping and delivering high-quality planned works across a diverse housing portfolio. Your new role As a Senior Operations Manager, you will be responsible for leadership, management and delivery of all planned and cyclical planned works programmes across housing stock. This includes kitchens, bathrooms, roofing, windows, redecoration works delivered across the south of England. You will lead a team of managers and trades, with full accountability for a £23m budget, ensuring that programmes are delivered safely, compliantly, on time, and to agreed quality standards. A key part of the role will be to identify opportunities to expand and develop in-house capability, whilst ensuring legislative compliance and excellent customer outcomes. Provide leadership and direction to planned teams. Maintain full budgetary control of a £23m planned works budget. Ensure resources, contracts, and delivery models are in place to identify, procure, programme and deliver current and future planned and cyclical works effectively. Monitor performance, quality, cost, and programme delivery. Ensure compliance with all statutory and regulatory obligations, including leaseholder requirements. What you'll need to succeed A recognised construction qualification at an appropriate level. Willingness to work towards a Level 4 housing management qualification. Extensive knowledge of statutory regulations relevant to housing maintenance and planned works. Excellent communication and leadership skills. Broad technical knowledge of building and construction issues. What you'll get in return Starting salary of up to £75,000 per annum. A comprehensive benefits package, to include generous annual leave, working from home, healthcare and more. The opportunity to lead a high-profile planned works service. The opportunity to join a supportive and purpose-driven organisation committed to investing in people. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Jun 18, 2026
Full time
Senior Operations Manager - Planned Works in Housing Your new company An opportunity has arisen to join one of the largest regional housing associations across the south of England, providing safe, high-quality, and affordable homes for thousands of customers. Your new employer has a strong focus on customer experience, value for money, and regulatory compliance, committed to investing in homes, people, and communities. This new role offers the opportunity to play a pivotal role in shaping and delivering high-quality planned works across a diverse housing portfolio. Your new role As a Senior Operations Manager, you will be responsible for leadership, management and delivery of all planned and cyclical planned works programmes across housing stock. This includes kitchens, bathrooms, roofing, windows, redecoration works delivered across the south of England. You will lead a team of managers and trades, with full accountability for a £23m budget, ensuring that programmes are delivered safely, compliantly, on time, and to agreed quality standards. A key part of the role will be to identify opportunities to expand and develop in-house capability, whilst ensuring legislative compliance and excellent customer outcomes. Provide leadership and direction to planned teams. Maintain full budgetary control of a £23m planned works budget. Ensure resources, contracts, and delivery models are in place to identify, procure, programme and deliver current and future planned and cyclical works effectively. Monitor performance, quality, cost, and programme delivery. Ensure compliance with all statutory and regulatory obligations, including leaseholder requirements. What you'll need to succeed A recognised construction qualification at an appropriate level. Willingness to work towards a Level 4 housing management qualification. Extensive knowledge of statutory regulations relevant to housing maintenance and planned works. Excellent communication and leadership skills. Broad technical knowledge of building and construction issues. What you'll get in return Starting salary of up to £75,000 per annum. A comprehensive benefits package, to include generous annual leave, working from home, healthcare and more. The opportunity to lead a high-profile planned works service. The opportunity to join a supportive and purpose-driven organisation committed to investing in people. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Jun 17, 2026
Contractor
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Jun 17, 2026
Contractor
The role To lead the delivery of Harlow Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System, the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes The experience you will bring: Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.
Jun 16, 2026
Seasonal
We are currently recruiting for an experienced Housing Manager to lead the delivery of high-quality housing and neighbourhood management services across Kirklees. This is an excellent opportunity for a housing professional with experience managing teams, handling complex tenancy issues and delivering customer-focused housing services. Key Responsibilities Undertake formal duties relating to housing legislation, housing fraud, rent arrears, leaseholders and leasehold services. Support staff managing complex cases involving antisocial behaviour, debt management, safeguarding concerns and mental health challenges. Lead and manage a customer-focused housing management service covering tenancy management, income collection, empty homes and partnership working. Plan, coordinate and allocate resources effectively to meet operational demands and service priorities. Monitor performance, analyse trends and implement service improvements alongside Neighbourhood Service Managers and Housing Managers. Prepare professional reports, complaints responses and communications for senior management, legal services and external partners. Provide leadership, coaching and support to staff, promoting high performance and continuous improvement. Contribute to policy development and ensure compliance with relevant housing legislation and best practice. Requirements Previous experience in housing management, neighbourhood services or a similar leadership role. Strong knowledge of housing legislation, tenancy management and leasehold services. Experience managing staff, performance and complex casework. Excellent communication, report-writing and stakeholder management skills. Ability to analyse performance data and drive service improvements. CIH Level 4 qualification or willingness to work towards it is desirable. Enhanced DBS required. To apply, please send your CV to Lynx Employment Services or contact us for further information.
Senior Estates Surveyor Daily Rate: 500 - 525per day Location: Leicestershire Job Type: Interim Contract ongoing Reed is currently recruiting on behalf of the Council for a Senior Estates Surveyor in Leicester. This pivotal role involves proactive management of the Council's property portfolio, contributing significantly to operational real estate activities aligned with the Council's Strategic Plan. Day-to-day of the role: Support the Business Partner Operational Real Estate in developing asset management and investment strategies. Identify surplus and under-performing assets, developing value-add initiatives or disposal plans. Negotiate leases, lease renewals, and rent reviews, and manage day-to-day operational management of assets. Prepare complex valuations for a variety of purposes including rent, rating, insurance, and asset estimates. Monitor expenditure, prepare accounts for service charges, and manage financial aspects including budget preparation. Act as Project Manager for developments on Council land and negotiate joint use arrangements. Appoint and monitor external agents and solicitors to support transaction cases. Represent Property Services at various internal/external groups and manage key relationships with the public, council members, and senior officers. Required Skills & Qualifications: Degree or equivalent in Land Management or a related field. Full Membership of the Royal Institution of Chartered Surveyors (RICS). Extensive experience in valuing a variety of properties and for various needs. Proven experience in asset management of both leasehold and freehold properties. Strong background in Landlord and Tenant management. Experience in local government settings and familiarity with relevant laws and legislation. Proficient in financial analysis, lease management, and operational asset management. To apply please send me your updated CV, I look forward to hearing from you. Mel Applin Reed
Jun 16, 2026
Contractor
Senior Estates Surveyor Daily Rate: 500 - 525per day Location: Leicestershire Job Type: Interim Contract ongoing Reed is currently recruiting on behalf of the Council for a Senior Estates Surveyor in Leicester. This pivotal role involves proactive management of the Council's property portfolio, contributing significantly to operational real estate activities aligned with the Council's Strategic Plan. Day-to-day of the role: Support the Business Partner Operational Real Estate in developing asset management and investment strategies. Identify surplus and under-performing assets, developing value-add initiatives or disposal plans. Negotiate leases, lease renewals, and rent reviews, and manage day-to-day operational management of assets. Prepare complex valuations for a variety of purposes including rent, rating, insurance, and asset estimates. Monitor expenditure, prepare accounts for service charges, and manage financial aspects including budget preparation. Act as Project Manager for developments on Council land and negotiate joint use arrangements. Appoint and monitor external agents and solicitors to support transaction cases. Represent Property Services at various internal/external groups and manage key relationships with the public, council members, and senior officers. Required Skills & Qualifications: Degree or equivalent in Land Management or a related field. Full Membership of the Royal Institution of Chartered Surveyors (RICS). Extensive experience in valuing a variety of properties and for various needs. Proven experience in asset management of both leasehold and freehold properties. Strong background in Landlord and Tenant management. Experience in local government settings and familiarity with relevant laws and legislation. Proficient in financial analysis, lease management, and operational asset management. To apply please send me your updated CV, I look forward to hearing from you. Mel Applin Reed
Senior Damp, Mould and Disrepair Surveyor Temporary, Full Time 450.00 per day (umbrella) MMP Consultancy are delighted to be supporting a District Council to recruit a temporary Senior Damp, Mould and Disrepair Surveyor on a 12-month basis. Please note that this post requires the successful individual to be based on site 3-4 days per week. The Role To lead the delivery of the Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System (HHSRS), the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes Experience Required Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
Jun 16, 2026
Contractor
Senior Damp, Mould and Disrepair Surveyor Temporary, Full Time 450.00 per day (umbrella) MMP Consultancy are delighted to be supporting a District Council to recruit a temporary Senior Damp, Mould and Disrepair Surveyor on a 12-month basis. Please note that this post requires the successful individual to be based on site 3-4 days per week. The Role To lead the delivery of the Council's damp, mould and disrepair surveying function, ensuring that cases are inspected, diagnosed, managed and resolved in line with statutory duties, Awaab's Law, the Housing Health and Safety Rating System (HHSRS), the Housing Ombudsman Complaint Handling Code, and the Council's repairs, damp and mould, disrepair and asset management policies. The postholder will provide technical leadership and day-to-day line management for two Damp and Mould Surveyors and one Disrepair Surveyor, ensuring high-quality inspections, accurate diagnosis, effective case progression, clear resident communication and timely completion of remedial works. Key Responsibilities Manage, supervise and support two Damp and Mould Surveyors and one Disrepair Surveyor, including workload allocation, case reviews, performance monitoring and technical guidance Lead on complex damp, mould and disrepair cases, ensuring inspections are completed, root causes are identified, and appropriate remedial actions are specified Ensure damp and mould cases are assessed and progressed in line with Awaab's Law, HHSRS requirements, the Council's Damp, Mould and Environmental Issues Policy and relevant statutory timescales Oversee disrepair cases from inspection through to completion, working closely with Legal Services, complaints, repairs teams, contractors and housing management Carry out technical surveys, prepare schedules of work, identify hazards, assess risk and recommend suitable remedial, preventative or enforcement actions Ensure clear case ownership across damp, mould and disrepair cases, with accurate records, photographs, inspection notes, risk assessments and updates maintained on Council systems Monitor team performance against targets, including inspection timescales, case progression, post-inspections, completion of works, resident updates and closure outcomes Provide quality assurance on survey reports, schedules of work, contractor recommendations and completed works to ensure technical accuracy and consistency Work with repairs contractors and service providers to ensure works are raised, prioritised, completed and post-inspected where required Support the reduction of repeat damp and mould reports by identifying trends, root causes and opportunities for planned investment or preventative works Provide technical advice to housing management, complaints, customer resolution, legal, asset management and senior managers Ensure tenants and leaseholders receive clear, timely and appropriate communication about inspection findings, works required, timescales and aftercare advice Support vulnerable tenants and households with complex needs by ensuring risk, safeguarding and reasonable adjustment considerations are built into case management Prepare reports, case summaries, performance updates and briefings for managers, senior leadership, councillors, panels, complaints, legal proceedings or Ombudsman cases Ensure disrepair and damp and mould data is accurate, up to date and used to inform service improvement, contractor performance and planned maintenance programmes Experience Required Strong technical knowledge of damp, mould, condensation, water ingress, ventilation, building defects and housing disrepair Experience of diagnosing building defects within domestic housing, ideally within social housing or local authority housing Knowledge of Awaab's Law, HHSRS, landlord repairing obligations, the Decent Homes Standard, the Housing Ombudsman approach and relevant housing legislation Experience of managing or supervising staff, allocating workloads and supporting performance improvement Experience of preparing survey reports, specifications, schedules of work and technical recommendations Experience of working with contractors to deliver repairs and remedial works
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jun 16, 2026
Contractor
4Recruitment Services are seeking to recruit an experienced and customer-focused Housing Manager to lead the delivery of high-quality housing and neighbourhood services. You will manage a team delivering key housing functions, including tenancy management, income collection, leasehold services, empty homes, and customer support, ensuring excellent outcomes for residents and communities. Working collaboratively with colleagues and partners, you will drive service improvement, support staff performance, and ensure services are delivered in line with housing legislation, organisational policies, and best practice. You will play a key role in promoting sustainable tenancies, enhancing customer satisfaction, and creating safe, thriving neighbourhoods DUTIES AND RESPONSIBILITIES INCLUDE: Lead and manage a high-performing, customer-focused housing management service, ensuring excellent service delivery across tenancy management, income collection, empty homes, leasehold services, customer support, and neighbourhood management. Promote early intervention, prevention, and customer resilience by ensuring staff use effective approaches that support sustainable tenancies and positive outcomes for residents. Provide leadership, guidance, and support to staff managing complex cases, including anti-social behaviour, rent arrears, safeguarding concerns, mental health challenges, and tenancy breaches. Ensure compliance with relevant housing legislation, regulatory requirements, policies, and codes of practice, including managing legal proceedings, housing fraud investigations, court action, and First Tier Tribunal cases where appropriate. Oversee team performance, monitoring key performance indicators and implementing service improvements to enhance customer satisfaction and operational effectiveness. Plan, coordinate, and allocate resources effectively to meet service priorities, workload demands, and organisational objectives. Manage escalated customer enquiries and complaints, supporting staff through coaching and development to build confidence and improve future service delivery. Develop and maintain effective partnerships with internal teams, local authorities, legal services, community organisations, and other external stakeholders to deliver positive outcomes for customers and communities. Prepare and present professional reports, case documentation, and communications for senior management, legal proceedings, tribunals, reviews, and external partners. Contribute to service planning, organisational projects, policy development, and continuous improvement initiatives, ensuring services remain responsive to changing customer needs and legislative requirements. ESSENTIAL REQUIREMENTS INCLUDE: Experience of Sheltered Housing/Independent Living and experience of investigating formal complaints. CIH Level 4 qualification, or willingness to work towards obtaining it. Excellent written and verbal communication skills, with the ability to interact effectively and sensitively with a range of internal and external stakeholders in person, by telephone, and in writing. Proven track record of delivering targets and achieving goals within operational plans. Able to advise staff how to respond for non-routine Housing Management decisions that may fall outside of standard procedure, seeking guidance where appropriate Standard DBS check Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 14, 2026
Contractor
Estate Manager Wandsworth SW18 1HR Public Sector - Local Authority Full time - Mon-Fri, 36 hours per week Temporary role - 3 months with likely extension 21.70 per hour PAYE / 28.29 per hour Umbrella To manage approximately 750 properties and deal with a wide range of tenancy and leasehold issues. Specific Duties: 1.Responsible to the Area Housing Manager through the Senior Estate Manager for the day-to-day management and routine repair of a group of dwellings within the Area. 2. Provides the main point of contact with tenants and leaseholders by receiving and acting upon tenants and leaseholders' complaints and enquires. Carries out inspections of individual properties as well as internal and external communal areas of blocks and estates, making recommendations for improvements as necessary. 3. Responsible for prioritising own workload, dealing with enquiries and requests on management and repair matters in accordance with established policies and procedures. As the first and primary point of contact, is required to be highly conversant and comply with relevant legislation and case law, imparting the information to tenants, residents and leaseholders as required. 4. Investigates and recommends management transfers, discretionary tenancies, succession requests and prepares reports for Area Housing Manager/ Deputy Area Housing Manager where appropriate. Liaises with internal and external agencies in respect of vulnerable residents with mental or physical health issues or social difficulties. Attends and presents at case conferences such as Community Multi Agency Risk Assessment Panel or Team Around the Child regarding high risk or complex cases. 5. Issues repair orders in accordance with Council procedures; carries out post- inspections and the checking of invoices. Processes variation orders and resolves disputes regarding invoices. Responsible for ensuring appropriate security measures are taken for all vacant properties in their patch. 6. Assesses whether permission should be given to tenants and leaseholders to carry out alterations/improvements in accordance with Council policy and detailed procedures/ stringent time limits. Investigates unauthorised alterations and takes appropriate enforcement action to remedy breaches of tenancy/lease terms. Investigates breaches by Leaseholders of HMO Regulations. 7. Responsible for full and appropriate investigation of routine and non-routine complex cases of antisocial behaviour, including all reports of hate crime; ensures all cases are progressed in accordance with policy and procedure. Keeps the NPS anti-social behaviour database fully updated. Initiates mediation where possible and takes enforcement action for breach of lease/tenancy agreements where appropriate. 8. Responsible for investigating, and taking appropriate action on complaints from residents, elected Members of Parliament and ward Councillors. 9. Responsible for processing Flexible Fixed Term Tenancies Reviews in accordance with policy and detailed procedure, adhering to stringent time limits. Ensures that timely responses are provided to leasehold Pre-Assignment Queries and Right to Buy tenancy and occupancy checks to ensure compliance with the statutory time frame and prevent compensatory payments by the Council. 10. Assists the Resident Participation Officer in maintaining positive liaison with existing tenant, resident/ leaseholder associations/ forum meetings as directed by the Area Housing Manager. Assists where appropriate in the formation of new associations and attends relevant evening meetings/ weekend social events. 11. Attends Court routinely on housing management cases, gas safety injunction cases, unauthorised occupants, and squatters; also arranges and attends subsequent evictions. Attends evictions for rent arrears and unauthorised occupation and executes gas safety injunction orders. 12. Calculates charges for major works and consults with leaseholders in accordance with relevant legislation including the preparation of consultation letters, subsequent negotiations with leaseholders and liaison with other sections of the department and other Council departments. Similarly advises leaseholders on matters relating to routine service charges/major works: answers service charge enquiries within timescales laid down in the Leaseholder's Charter. 13. Responsible for undertaking fire safety checks, particularly of leasehold property front entrance doors to ensure compliance with fire regulations and specific lease terms. Makes sure buildings are compliant with fire safety regulations by ensuring that communal areas are clear. Initiates and progresses enforcement action for breach of lease if warranted. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Oct 08, 2025
Seasonal
Allocations and Temporary Accommodation Service TEMPORARY ACCOMMODATION OFFICER To be accountable to the Senior Temporary Accommodation Officer for the management of Temporary Accommodation, including Council, Registered Providers, Private Sector Leased and Emergency Overnight Accommodation. For the provision of a tenancy and support service to homeless households To undertake the sign-up of applicants being admitted to temporary accommodation and to act as a point of contact in resolving any issues that arise. MAIN DUTIES: To identify and report repairs within Temporary Accommodation units to Property Services staff and other landlords, ensuring that accommodation is maintained to the highest possible standard. To have responsibility for visiting households that have been assisted with temporary or other housing options and for advising them on: payment of charges, tenure conditions and security, utilities, reporting of repairs and provision of furnishings. To carry out regular visits to all temporary accommodation units, both within and outside the borough, to ensure that properties are being occupied and are being maintained to the appropriate standard. To arrange for the termination or withdrawal of a placement as required. To identify service users with support needs and refer them to appropriate support or resettlement services. To liaise closely with support services industry statutory agencies to ensure that the needs of vulnerable applicants are identified and assessed. To be aware of safeguarding (children s & adults) procedures and monitor, record and discuss any concerns with a manager / relevant agencies. Also take appropriate action when necessary, always in conjunction with a manager . To provide reports on casework as requested by the Senior Temporary Accommodation Officer. To ensure that comprehensive and accurate records are kept of all customer contacts and casework updating IT and/or manual systems as required. To ensure the effective collection of rent, charges and arrears and for taking appropriate action to ensure that loss of income is kept under control and that performance meets DHS targets. To offer advice and assistance to customers on a range of matters, including: allocations and choice based lettings, housing options, welfare and housing benefits, homelessness assessments, tenancy conditions and provision of support. To contact other internal and external agencies on their behalf as necessary. To liaise with Housing Benefits, Benefits Agency and employers in order to assist in the collection of rent and other charges. To be responsible for the verification of documents required by housing benefits to enable them to meet their statutory duty when assessing payments of benefit. To issue Notice to Quits and be responsible for taking appropriate legal action when necessary. To compile legal statements for court attendance and to represent the Council at proceedings. To have a good knowledge of court procedures. To coordinate all services required when obtaining possession of a property. To deal with breaches of conditions of tenancy including nuisance and racial harassment. To interview tenants, leaseholders and homeowners as necessary, determining remedial action, and dealing with complaints. To attend allocations interviews in order to advise customers of the conditions of tenancy, and to provide information for them on the property including provision of furniture and equipment and availability of local amenities and services. To ensure that the tenancy or licence agreement is completed and to input details of allocations onto computerised systems. To assist occupiers moving into permanent accommodation by advising on removal arrangements, social fund and other benefits. To arrange for accounts to come off charge, the collection of keys and for organising the renewal of door locks as necessary To assist in the identification of properties that could be used as temporary accommodation and the hand back of dwellings no longer required for use as temporary accommodation. To investigate cases of abandoned property, unauthorised occupation and sub-letting occurring in Council owned temporary accommodation, taking the appropriate action to resolve the problem. To respond to enquiries and complaints including from elected members and external agencies, ensuring that responses meet quality standards and are completed within performance target timescales. To assist in statistical monitoring, customer surveys, consultation activities or other exercises to increase the effectiveness of the service. To assist in the training and induction of staff as requested by the Senior Temporary Accommodation Officer. To attend training sessions, development, supervision and casework meetings as requested by the Senior Temporary Accommodation Officer. To have a working knowledge of legislation and policy in relation to homelessness, allocations and tenancy rights. To be responsible for the distribution of emergency cash payments in accordance with agreed procedures. As directed by the Senior Temporary Accommodation Officer, to undertake any other work appropriate to the level and general nature of the post s duties. To carry out all duties with due regard to the provision of health and safety regulations and legislation, the Councils Equal Opportunities and Customer Care policies, and the new technology Agreement. To participate in the Council s out of hour s standby rota, responding to homeless emergencies as well as problems that arise in temporary accommodation and supported housing projects. The standard hours of work for this post will total a minimum of 35 hours per week. Obligatory
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Oct 08, 2025
Contractor
Are you an experienced housing professional looking to make a real difference in your local community? An exciting opportunity has arisen for an experienced Area Housing Manager to join a local authority in Surrey. You'll manage a patch of approximately 750 properties across general needs, Independent Retirement Living (IRL), and leasehold stock-delivering comprehensive tenancy, income, and estate management services. Key Responsibilities: Conduct new tenant visits across all tenancy types (introductory, secure, flexible) Manage tenancy changes, successions, terminations, and rent arrears up to £1,500 Process Right to Buy and Mutual Exchange applications from start to finish Prepare legal documents, witness statements, and attend court where necessary Respond to tenancy and leaseholder enquiries and resolve estate issues Carry out estate inspections, propose improvement projects, and monitor communal areas Liaise with Housing Solutions, Tenant Support Officers, and external agencies Lead tenancy sustainment efforts and support safeguarding and domestic abuse referrals Oversee flexible tenancy reviews and possession proceedings as required Ensure timely tenancy sign-ups, agreement processing, and adherence to housing policy Monitor cleaning, maintenance, and health and safety in communal areas Participate in team duty rota and emergency response when needed Maintain a strong customer service focus and handle complaints professionally Requirements: Experience in tenancy, income, or estate management within social housing Good understanding of housing legislation and enforcement processes Confident handling complex caseloads and legal proceedings Full UK driving licence and access to a vehicle (essential) How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed).
Senior Building Surveyor Location: Gosport, PO12 1EB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 253.40 per day Job Ref: (phone number removed) Job Responsibilities Based at Gosport Town Hall, you will be part of the Property Services team, supporting the Property Services Manager. Your responsibilities include: Surveying housing stock and corporate assets to evaluate and diagnose necessary work. Assessing options for work, issuing repairs, preparing specifications, and managing diverse projects. Leading projects that may involve decorations, cladding, fire safety, window replacement, re-roofing, electrical work, extensions, and structural repairs. Managing contract values typically ranging from £50,000 to £1,000,000. Allocating workloads and developing your team through relevant training. Assessing asset conditions, identifying cyclical work, supporting planned maintenance programs, and maintaining accurate stock data. Procuring and managing contracts in line with agreed terms and conditions. Liaising with customers and stakeholders, including residents, leaseholders, local councillors, and building users. Leading research for Stage 1 HRA and LGO complaints and preparing draft reports. Managing and developing a team of Surveyors for a wide range of surveying duties. Supporting and deputising for the Property Services Manager in managing resources and technical staff. Person Specifications The ideal candidate should: Hold a degree or HNC level qualification in a relevant building surveying or construction-related subject, preferably with RICS or CIOB member status. Have knowledge of JCT and NEC contracts and experience in managing contractors, negotiating contractual matters, and resolving disputes. Be knowledgeable in building construction technology, building pathology, and related legislation. Be capable of undertaking various surveys, assessing technical staff, and developing practical surveying skills. Have the ability to evaluate building options, prepare specifications, manage repairs contracts, and apply cost control techniques. Demonstrate commercial awareness, financial control, and value-for-money assessment. Be proficient in Microsoft Office, particularly Word and Excel, and use various software for data updates. Have experience with public procurement rules and procedures for building work. Be able to analyze stock data and measure the performance of repairs and maintenance services. Have experience in managing and developing staff, organizing resources, and advising project stakeholders. Possess excellent communication skills and be assertive when necessary. Have experience in developing relationships with clients and customers and managing expectations. Hold a full current driving licence and have a car available, with an essential car user allowance provided. Be willing to work occasionally outside normal working hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Oct 07, 2025
Contractor
Senior Building Surveyor Location: Gosport, PO12 1EB Start Date: ASAP Contract Duration: 6+ Months Working Hours: Mon Fri, 09 00, 37 Hours per week Pay Rate: £ 253.40 per day Job Ref: (phone number removed) Job Responsibilities Based at Gosport Town Hall, you will be part of the Property Services team, supporting the Property Services Manager. Your responsibilities include: Surveying housing stock and corporate assets to evaluate and diagnose necessary work. Assessing options for work, issuing repairs, preparing specifications, and managing diverse projects. Leading projects that may involve decorations, cladding, fire safety, window replacement, re-roofing, electrical work, extensions, and structural repairs. Managing contract values typically ranging from £50,000 to £1,000,000. Allocating workloads and developing your team through relevant training. Assessing asset conditions, identifying cyclical work, supporting planned maintenance programs, and maintaining accurate stock data. Procuring and managing contracts in line with agreed terms and conditions. Liaising with customers and stakeholders, including residents, leaseholders, local councillors, and building users. Leading research for Stage 1 HRA and LGO complaints and preparing draft reports. Managing and developing a team of Surveyors for a wide range of surveying duties. Supporting and deputising for the Property Services Manager in managing resources and technical staff. Person Specifications The ideal candidate should: Hold a degree or HNC level qualification in a relevant building surveying or construction-related subject, preferably with RICS or CIOB member status. Have knowledge of JCT and NEC contracts and experience in managing contractors, negotiating contractual matters, and resolving disputes. Be knowledgeable in building construction technology, building pathology, and related legislation. Be capable of undertaking various surveys, assessing technical staff, and developing practical surveying skills. Have the ability to evaluate building options, prepare specifications, manage repairs contracts, and apply cost control techniques. Demonstrate commercial awareness, financial control, and value-for-money assessment. Be proficient in Microsoft Office, particularly Word and Excel, and use various software for data updates. Have experience with public procurement rules and procedures for building work. Be able to analyze stock data and measure the performance of repairs and maintenance services. Have experience in managing and developing staff, organizing resources, and advising project stakeholders. Possess excellent communication skills and be assertive when necessary. Have experience in developing relationships with clients and customers and managing expectations. Hold a full current driving licence and have a car available, with an essential car user allowance provided. Be willing to work occasionally outside normal working hours. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability for the role. You acknowledge that it is your responsibility to inform i-Jobs in advance if there are any specific organisations or hirers to whom you do not wish your details to be disclosed.
Skilled in damp and mould diagnosis? Repairs Surveyor You will be working as an Interim Repairs Surveyor with an RP in Essex who are looking for someone to help deal with their incoming responsive repairs. This contract will be for 6 months, which will then result in an extension if everyone's happy. You will be on an hourly rate of £35+ per hour. You will not be required to go into the office often, you will spend most of your time on site. Repairs Surveyor Responsibilities Carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders. To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations. To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations. To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period Responsible to undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Undertaken by the RP's responsive repairs contractors and to arrange for rectification of any sub-standard works identified. To arrange for any refund or credit note for any overcharging of works that is identified Responsible to consider variation orders in accordance with the SAM contract, submitted by the partnering contractor, that maybe complex and contentious, and authorise payments up to the value of £5000 per works order, ensuring accurate information has been entered into the relevant IT system to comply with the RP's Financial Regulations and Standing Orders, and work within the authorised budgets. To authorise payments and maintain adequate records to comply with the RP's Financial Regulations and Standing Orders. Investigate, analyse and respond to customer complaints, suggestions, Freedom of Information requests and enquiries from Councillors and MP s concerning the work of the Property Services Team where required, taking appropriate action to address procedural deficiencies and ensuring the future service developments reflect the lessons learned. Deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. To liaise with and provide advice and support to the sections of Property and Housing Management Services and BBC on specific maintenance matters to help them maintain and provide the services they are responsible for and be the point of contact for staff when an enquiry from a customer is more complex. To be able to undertake discussions with Tenants in their home in a sensitive manner in connection with their day-to-day repair concerns, which may involve discussion of the applicants personal circumstances, ensuring confidentiality is maintained at all times, be aware of any potential safeguarding issues and follow BBC procedure for reporting. Deputise for the Repairs Service Manager during any period of absence or at any other time as requested and have the ability to advise and influence at senior level, in particular elected members & senior management of the partnering contract, providing complete and thorough analysis on issues/decisions made. Supervise the repair contractor on a daily basis with regards to quality of work and compliance with repair deadlines and have the ability to manage multiple priorities to ensure targets and deadlines are met and discuss any concerns with the contractor s manager/supervisor and use your initiative to resolve any disputes in a timely manner. Repairs Surveyor Essentials Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems. Experience of monitoring programmes and budgets. Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS). Good level of IT skills, including word, Excel and design software. Experience of developing and sustaining effective working relationships and communications, both internally and externally, with a range of contacts. How do I apply for this Repairs Surveyor position? If this is of interest to you, or you know someone who might be a good fit for this Interim Repairs Surveyor position click apply and enter your details with your updated CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Oct 07, 2025
Contractor
Skilled in damp and mould diagnosis? Repairs Surveyor You will be working as an Interim Repairs Surveyor with an RP in Essex who are looking for someone to help deal with their incoming responsive repairs. This contract will be for 6 months, which will then result in an extension if everyone's happy. You will be on an hourly rate of £35+ per hour. You will not be required to go into the office often, you will spend most of your time on site. Repairs Surveyor Responsibilities Carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders. To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations. To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations. To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period Responsible to undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Undertaken by the RP's responsive repairs contractors and to arrange for rectification of any sub-standard works identified. To arrange for any refund or credit note for any overcharging of works that is identified Responsible to consider variation orders in accordance with the SAM contract, submitted by the partnering contractor, that maybe complex and contentious, and authorise payments up to the value of £5000 per works order, ensuring accurate information has been entered into the relevant IT system to comply with the RP's Financial Regulations and Standing Orders, and work within the authorised budgets. To authorise payments and maintain adequate records to comply with the RP's Financial Regulations and Standing Orders. Investigate, analyse and respond to customer complaints, suggestions, Freedom of Information requests and enquiries from Councillors and MP s concerning the work of the Property Services Team where required, taking appropriate action to address procedural deficiencies and ensuring the future service developments reflect the lessons learned. Deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction. To liaise with and provide advice and support to the sections of Property and Housing Management Services and BBC on specific maintenance matters to help them maintain and provide the services they are responsible for and be the point of contact for staff when an enquiry from a customer is more complex. To be able to undertake discussions with Tenants in their home in a sensitive manner in connection with their day-to-day repair concerns, which may involve discussion of the applicants personal circumstances, ensuring confidentiality is maintained at all times, be aware of any potential safeguarding issues and follow BBC procedure for reporting. Deputise for the Repairs Service Manager during any period of absence or at any other time as requested and have the ability to advise and influence at senior level, in particular elected members & senior management of the partnering contract, providing complete and thorough analysis on issues/decisions made. Supervise the repair contractor on a daily basis with regards to quality of work and compliance with repair deadlines and have the ability to manage multiple priorities to ensure targets and deadlines are met and discuss any concerns with the contractor s manager/supervisor and use your initiative to resolve any disputes in a timely manner. Repairs Surveyor Essentials Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems. Experience of monitoring programmes and budgets. Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS). Good level of IT skills, including word, Excel and design software. Experience of developing and sustaining effective working relationships and communications, both internally and externally, with a range of contacts. How do I apply for this Repairs Surveyor position? If this is of interest to you, or you know someone who might be a good fit for this Interim Repairs Surveyor position click apply and enter your details with your updated CV. We would like to attract talent from all corners of the Property world for this role. Our commitment is to an equitable recruitment process so feel free to apply in any way that suits you, via WhatsApp, video message, CV, the more creative the better.
Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.
Oct 06, 2025
Full time
Senior Project Manager Bedford (Hybrid Working Pattern) £55,550 including car allowance Permanent, Full time Monday to Friday The Senior Project Manager leads the planned works team to deliver cost-effective, customer-focused cyclical and planned maintenance. They manage internal stakeholders and external contractors to meet operational, contractual, and statutory requirements, including CDM regulations. The role includes oversight of budgets, forecasting, and spend profiling for planned and cyclical works. Key Responsibilities Ensure compliance with CDM 2015 and other statutory obligations. Monitor health and safety through site visits and documentation. Lead a team of project managers, officers, and coordinators. Conduct performance reviews and manage recruitment. Deliver efficient programmes of work with clear targets and milestones. Manage leaseholder consultations and ensure quality, cost, and time targets are met. Ensure contractor performance meets targets and resolve conflicts. Develop and monitor budgets with finance and asset data teams. Engage residents for feedback and improve satisfaction. Provide guidance across the department and deputise for the Asset Investment Manager. Ensure adherence to policies, financial regulations, and GDPR. Required Skills Strong leadership and customer care skills. Problem-solving and interpersonal skills. Proficiency in MS Office and asset management software. Knowledge of construction and residential maintenance. Understanding of contract administration and health & safety legislation. Experience in budget management and team leadership. Degree or equivalent experience (Essential). CIH Level 3, RICS/CIOB (Desirable). Disclaimer: Please note that we reserve the right to close this vacancy early if we receive a sufficient number of applications or find a suitable candidate before the advertised closing date. We encourage interested applicants to apply as soon as possible to avoid disappointment.
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Oct 06, 2025
Full time
Neighbourhood Officer Hertfordshire and surrounding areas £37,705.32 plus benefits Permanent, Full Time 37 hours per week (Monday - Friday) As a Neighbourhood Officer at Thrive Homes, you will be the key link between the organisation and our customers, ensuring strong relationships and safe, well-managed communities. You will provide advice, support and practical solutions to tenants, leaseholders and shared owners, while ensuring compliance with tenancy and lease obligations. The role is varied and hands-on, involving estate and home visits, digital communications, and case management. You will address issues such as tenancy breaches and anti-social behaviour, working closely with partner agencies and contractors to deliver effective outcomes. Success in this role requires excellent communication skills, a customer-focused approach, and the ability to adapt to changing priorities. You will need experience in tenancy or housing management, alongside the confidence to engage with people from a wide range of backgrounds. Other Responsibilities: Investigation, escalation and resolution of customer issues, e.g. unauthorised occupiers, abandoned properties, overgrown gardens, neighbour disputes, complaints, anti-social behaviour (ASB), other contractual requirements, tenant, shared owner and leaseholder. Maintain accurate and detailed records, serving legal notices, preparing a case file and attending court or multi-agency case conferences. Identify support requirements and work with customers to sustain their tenancies. Where appropriate to escalate support requirements to the relevant support channel e.g. internal escalation or external referral. Collaboration and support across the team and business to ensure resolution of issues are achieved, e.g. access for compliance and property visits. Work closely with the Customer Contact Team to provide knowledge and feedback to assist with resolution at first point of contact. Support the Relationship Management Team and Onboarding Team through the tenant life cycle from post void, allocation, lettings, housing management and sustainment and intervention. You will be required to undertake any other reasonable duties/projects as required by your line manager/senior manager. occasional weekend and evening meetings and out of hours support. Requirements: Full driving licence and use of vehicle Experience in tenancy management and/or anti-social behaviour Experience working with partner agencies and/or contractors Excellent communication skills and ability to engage with a variety of people Ability to operate and be flexible in a changing environment to respond to emerging priorities Holding a CIH or Housing Management qualification (or equivalent) is desirable Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 20th October 2025 Interviews To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
