999 jobs found

This is an exciting opportunity to join the team within one of the UK's most modern and professional vehicle salvage agents and parts recyclers based in Thame, Oxford. Key duties The Car Parts Sales Advisor role will involve dealing with telephone and email enquiries from the motor trade or members of the general public who are looking for recycled/green parts. Key skills Must have a general understanding of motor vehicles, previous experience would be a distinct advantage. Customer focused with a clear & confident telephone manor. Comfortable communicating across all sales platforms i.e. telephone, email & webchats. Being a team player is a must, as is being confident working in a busy sales office. IT skills preferable, including experience with word, outlook and excel is an advantage. The successful candidate must have good customer service skills and be reliable, enthusiastic and comfortable working in a busy fast-moving environment. Details Position type Permanent / full-time Working days Monday - Friday Working hours 8:00am - 5:00pm (4:45pm on Fridays) Rate of pay The starting salary is 26,000, + Sales bonuses, to be reviewed upon completion of the 3-month probationary period. Key benefits Staff petrol allowance Pension scheme Generous staff parts discount Free on-site parking Paid day off for your birthday (after 1 years' service) Ongoing training is provided. If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

Customer Service Advisor- German Speaking The successful candidate must be fluent in both spoken and written German. Location: Liverpool (Hybrid Working) Contract: Temporary ongoing Pay Rate: £13.79 per hour Hours: 37.5 hours per week Shift Pattern Monday to Friday - Hybrid Hours between 08:00am - 6:00pm (rotating) including Banh Holiday About the Role We are currently recruiting for a Customer Service Advisor fluent in both spoken and written German to join our client based in Liverpool. Customer Service Advisor Key Responsibilities German Speaking- fluent in both spoken and written German Deliver a professional, friendly, and customer-focused service at all times Manage customer enquiries via phone and digital communication channels Build a clear understanding of customer needs to provide effective solutions Advising customers on the best services available Deliver a high-quality customer experience in line with company standards and SLAs Accurately capture and maintain customer information using CRM systems Promoting memberships to non-members Work collaboratively with internal teams to ensure customer issues are resolved efficiently Maintain a high level of accuracy and attention to detail in all customer interactions Requirements Fluent in both spoken and written German Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure Strong background in handling high volumes of customer enquiries Excellent verbal and written communication skills Confident using CRM systems and computer applications Strong listening skills and attention to detail Positive, proactive, and customer-focused attitude Flexible approach to working shifts, including weekends Customer Service Advisor Desirable Experience Fluent in both spoken and written German Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure Experience working to KPIs and service level agreements within a contact centre environment IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications Winsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services. Consultant: Aleksandra Follert (url removed) Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you! The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks

SERVICE MANAGER Hedin Automotive BMW & MINI has an exciting opportunity for an experienced Service Manager to join our Aftersales team. This is a fantastic chance to further your career with one of the world's most admired automotive brands, working within a group that prides itself on exceptional customer experience and strong team culture. YOUR ROLE. As the Service Manager, you will be responsible for overseeing the day-to-day operations and provide direct management of the Service team offering support and coaching where necessary, to ensure any customer concerns are resolved promptly and professionally. The main duties of the role include. Oversee daily operations to maintain smooth workflow and outstanding customer experience Lead and motivate Service Advisors, Technicians, and Workshop Controllers Drive workshop performance across Quality Checks, First Time Fix, VOC scores, and accurate paperwork/warranty submissions Coach and develop the Service team, including reviews, staffing, and training Optimise workshop loading, technician utilisation, and identify additional work opportunities Ensure full compliance with all processes and systems Resolve customer concerns promptly and manage BMW Complaints Portal cases within required timeframes Analyse KPIs and implement continuous improvement strategies Produce regular reports on workshop efficiency, customer satisfaction, and key financial metric YOUR PROFILE. Excellent customer service and communication skills Strong leadership qualities with the ability to motivate and develop a team Highly organised with strong multitasking abilities Calm, professional approach to resolving conflict and customer concerns Self-motivated and able to work effectively in a fast-paced environment Proven experience as a Service Manager, Assistant Service Manager, or similar senior role within an automotive Aftersales Department ABOUT US. Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent. As part of Hedin Mobility Group-one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers. SALARY AND HOURS. Basic Salary of £41,615 per annum, with a competitive OTE of £52,615+ with a company car. Working hours, Monday to Friday, 8am to 6pm. BENEFITS. Hedin Automotive values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues. Why not take a moment to view our benefits and see what our employees love about working at Hedin Automotive by visiting our . Click apply today and take the first step towards a rewarding career in the automotive industry.

Job Title: Customer Service Advisor Location: Southampton Salary: Up to £30k per annum Hours: Full Time (Monday to Friday) Job Overview The successful candidate will be responsible for delivering excellent customer service, handling enquiries efficiently, and ensuring a positive experience for every customer interaction. Key Responsibilities Handle customer enquiries via phone, email, live chat, or face-to-face Provide accurate information about products, services, and processes Resolve customer issues and complaints in a professional and timely manner Process orders, returns, and account updates accurately Maintain up-to-date and detailed customer records Meet individual and team performance targets Escalate complex issues to the appropriate department when required Follow company policies, procedures, and data protection guidelines Key Skills & Experience Previous experience in a customer service or contact centre role (desirable but not essential) Excellent verbal and written communication skills Strong listening and problem-solving abilities Ability to remain calm and professional under pressure Confident using computer systems and CRM software A positive, can-do attitude and strong work ethic Personal Attributes Customer-focused and empathetic Reliable and punctual Team player with the ability to work independently Willingness to learn and develop new skills Next Steps Apply online or contact Reed Southampton for more information.

An excellent opportunity has arisen for a skilled Aftersales Advisor to join a leading car supermarket based in Hinckley. This is a vital role within a fast-paced, customer-focused environment, where you will serve as the primary point of contact between customers, warranty providers, and repair centres. The successful individual will ensure that every customer interaction demonstrates professionalism and delivers outstanding service. Benefits Of An Aftersales Advisor: Monday to Friday working pattern (no weekends) 24,500 basic salary 28 days holiday allowance Free onsite parking Supportive team environment with ongoing training and development opportunities Duties Of An Aftersales Advisor: Handling customer enquiries and warranty claims efficiently and professionally Coordinating between customers, warranty providers, and repair agents to ensure smooth processes Managing customer complaints with empathy, providing clear communication and resolutions Providing regular updates to customers throughout repair or warranty processes Ensuring all customer needs and expectations are met to the highest standard Maintaining accurate records and documentation related to aftersales activities Requirements Of An Aftersales Advisor: Proven experience in a customer service role, ideally within the motor trade sector Confident communicator with strong administration and PC skills Friendly, professional, and customer-focused approach Excellent problem-solving abilities and resilience in a busy environment Ability to multitask effectively and stay organised under pressure Technical or vehicle knowledge is advantageous but not mandatory If this Aftersales Advisor role sounds like the perfect opportunity for your skills and experience, contact Aedan Oliver at Perfect Placement today! Contact Aedan Oliver, Automotive Recruitment Specialist at Perfect Placement covering Hinckley and Leicestershire, today to discover more about this fantastic Aftersales Advisor opportunity.

Are you an experienced Vehicle Service Advisor looking to take the next step in your career? Our client, a reputable franchise-approved commercial vehicle dealership in Cardiff, is seeking a professional and customer-focused Vehicle Service Advisor to join their team. This is an excellent opportunity to work within a well-established dealership group, offering competitive salary packages and clear career progression. Benefits: Competitive salary between 28,000 and 30,000 per annum, dependent on experience Access to a departmental profit bonus of approximately 300- 600 every quarter, payable after a 6-month probation period 22 days annual leave plus bank holidays, increasing with length of service Full manufacturer-accredited training to support your professional development Company pension scheme Opportunities for long-term career growth within a respected commercial vehicle dealer group Working hours Monday to Friday, 8:30am to 5:00pm Duties of A Service Advisor: Greet customers and accurately capture all vehicle faults and customer details at first point of contact Handle telephone bookings efficiently and input bookings into the workshop scheduling system Raise job cards and ensure all necessary documentation complies with company standards Keep customers informed on the progress and status of their vehicle repairs Enter additions or modifications to customer records accurately Hand over completed vehicles, providing clear explanations of repairs undertaken Advise customers on warranty options and recommended service requirements Promote and sell aftersales services, including service contracts Discuss and arrange payment options with customers Book vehicle inspections such as MOTs and ensure timely scheduling Monitor workshop timelines to ensure repairs are completed within agreed periods Provide advice on warranties and future service needs, maintaining high levels of customer satisfaction Requirements: Proven experience as a Vehicle Service Advisor, preferably within a franchise-approved vehicle dealership Strong communication skills with the ability to deliver exceptional customer service Well-organised, with knowledge of Microsoft Office, Excel, and DMS systems such as Kerridge or ADP Full, clean UK driving licence with minimal points Experience working within a commercial vehicle dealership is desirable but not essential Ability to effectively explain technical issues to customers in clear, understandable terms If you are a motivated Vehicle Service Advisor seeking a role with excellent rewards and career prospects, we encourage you to apply now. Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and the surrounding region, today to discover more about this fantastic Vehicle Service Advisor opportunity. Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.

Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate Skills & Experience Experience in a telephone-based collections, debt recovery or call centre environment is desirable Confident communicator with strong negotiation skills Resilient, persistent, and able to handle challenging conversations Empathetic approach with the ability to treat customers fairly Strong organisational skills and attention to detail Ability to work both independently and as part of a team Personal Attributes Professional and confident telephone manner Calm under pressure and results-focused Energetic and can work with purpose Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

ServiceNow HRSD Project Manager 80,000 - 88,000 + 10% bonus and extensive benefits Full Time / Permanent Hybrid / UK - location flexible The Role We are looking for an experienced ServiceNow HRSD Project Manager to join our clients growing ServiceNow practice. The ServiceNow HRSD Project Manager will be accountable for the end-to-end delivery of ServiceNow HR projects, ensuring they are delivered on time, within scope, and to a high standard. You will oversee project planning, governance, resourcing, financials, and reporting, while proactively managing risks, issues, and dependencies across the delivery lifecycle. You will work closely with senior stakeholders, business SMEs, and delivery teams to drive successful delivery outcomes, ensuring alignment between business priorities and platform capabilities. You will facilitate key project ceremonies, manage delivery plans, and maintain clear and consistent communication across all stakeholders. Leveraging your experience with ServiceNow HRSD, you will act as a trusted advisor to clients, confidently leading high-level solution and design discussions, and engaging the appropriate functional and technical experts as needed. The Person Proven experience leading the delivery of large global ServiceNow HRSD and HRIS implementations Strong understanding of HR operations, the employee lifecycle and how HR services are delivered across an organisation. Extensive knowledge of ServiceNow HRSD, including core capabilities such as HR case management, the Employee Centre, HR Knowledge Management, the HR Service Catalogue, Employee Journeys, Workbooks and Flows. Familiarity with the sales to delivery journey, including how client opportunities move from initial pursuit or proposal into mobilisation and implementation. Be able to articulate ServiceNow HR / AI features to our customers. Please apply ASAP to be considered or contact (url removed) for more information Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Parts Advisor 28,500 to 30,000 + Training + Benefits Wakefield, West Yorkshire (Commutable from: Manchester, Preston, Blackburn, Halifax, Bury, Rochdale) Are you a Parts Advisor, or have you got a hands-on background, looking to work for a leading company, where you will enjoy a varied office-based with opportunities to progress your career to Parts Manager? This is a fantastic chance to work for an established local business, where you will work in a friendly team environment, receive specialist training and develop your skills. The company are a leader in their field, developing and manufacturing specialist plant machinery for cars and agriculture. You'll be joining at an excellent time as they look to onboard a Parts Advisor. This is a fast-paced role, which will see you work closely with the service team and customers to ensure spare parts are identified and provided in a timely manner. Training will be provided and there will be opportunities to progress. This role would suit a Parts Advisor looking to join a well-established company within a fast-paced and varied working environment. The Role: Parts Advisor Work with service teams and customers to provide spare / new parts Help with ecommerce / input requirements into system Stock control Office based The Person: Experience in customer support Experience with parts or knowledge of machinery Full uk driving license Reference Number: (phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now" or contact Ben Fenton at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park. The Benefits on offer Role: Senior Customer Relationship Associate - Hybrid Working. Location: Milton Park, Oxfordshire Hours - Monday - Friday, 09.00am - 17.30pm . Salary: 35,000 Per Annum Benefits: Generous company pension (up to 10.5% matched on a sliding scale) Hybrid working - Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required. Company shares Health cash plan (Medicash) Eyecare scheme (with Specsavers) Corporate life insurance 25 days holiday Your birthday off (after 1 year of service) 3 days holiday purchase As a Senior Customer Service Advisor as responsibilities will be: Communication with customers via email and telephone. Process and follow up customer orders and quotes to achieve KPI results. Resolving customer queries and complaints. Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations. Generate and review reports. Consistently searching for innovative ideas for improvement to processes. Regular feedback to the manager so that she is aware of any performance issues. Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment. You will: Assist the Manager with monitoring performance ensuring the team meets KPI's and delivers exceptional customer service. Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries. Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources. Work alongside the manager to monitor workload, team performance and compliance with KPI's, offering guidance to ensure high standards of service Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency. Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions. Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction. Create and maintain written procedures in line with our processes. About You: A proven track record in a senior customer facing team role, with experience in management cover conditions. Strong communication, leadership, and problem-solving skills Ability to manage and motivate a team in a fast-paced environment Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally. Knowledge of customer relationship processes (including KPI's and performance metrics) Strong organisational and time-management skills. Ability to step into managerial duties and handle team and operational responsibilities. Familiarity with CRM systems, Microsoft packages and ERP is preferred. No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Join Our Trade Parts Team We re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. Why join us A basic salary of £28,560 pa OTE £32,844 pa (achievable and regularly reached) Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models. A family new car scheme is available for close family members from £139 per car per month (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models. Car insurance is included on both of these car schemes 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme which includes permanent health insurance and death-in-service benefit schemes Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training Working hours Monday Friday 8 00 (30-min lunch break), plus 1-in-3 Saturday mornings 8 30 What you ll do In this role, you ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries We re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational skills and accuracy when processing orders A calm, professional approach and a genuine focus on customer satisfaction Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential. Interested? Apply now

Interaction Recruitment are proud to be partnered with a specialist IT company looking to expand their multilingual team within their modern service office in Peterborough. We are seeking Lithuanian-speaking Service Desk Advisers to handle inbound IT support enquiries. This is an ongoing temporary-to-permanent position. Hours: 40 per week, between 7am 7pm (must be flexible with shift rotation and occasional weekends) Pay: £14.22 per hour What's on offer: Competitive pay Overtime available (time and a half) Full training provided Weekly pay Opportunity to progress within a growing IT team Duties include: Providing first-line IT support to external clients, resolving queries efficiently and professionally Logging, tracking, and updating support tickets accurately in the system Troubleshooting hardware, software, and network issues, escalating where necessary Guiding clients through step-by-step solutions over the phone or via email Maintaining clear documentation of common issues and solutions to support team knowledge Supporting the team with general IT tasks and contributing to ongoing process improvements Ensuring high levels of customer satisfaction and building strong relationships with clients Who we're looking for: Fluent in English and Lithuanian, both written and verbal Strong customer service skills Previous call centre experience beneficial but not essential Organised and methodical approach to work Previous experience in IT support is beneficial but not essential If you are the candidate we are looking for, please apply today or call (phone number removed) for more information. INDPB

About the role Sytner Select Bristol are looking for a methodical and organised Parts Advisor to join our team. This role is ideal for someone who takes pride in accuracy, works well with systems, and understands the importance of well-managed stock in a fast-paced environment. Key Responsibilities: Accurately identify, order, and supply parts to technicians and customers Maintain precise stock records and complete regular, competent stock checks Investigate and resolve stock discrepancies Ensure parts storage areas are kept organised and compliant Work closely with service and workshop teams to meet operational needs Use computerised parts and stock management systems efficiently About you A highly organised and detail-focused individual Proven ability to carry out accurate stock checks and inventory control Methodical approach to work with strong time-management skills Previous experience in a parts, stores, or stock-control role (automotive experience preferred but not essential) Confident IT skills and ability to learn new systems When applying for this role please consider that we require candidates to have Parts Advisor experience within the automotive industry as a minimum requirement for this role. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Customer Service Advisor Based in Cumbernauld fully office-based role Full-Time (35 hours) and Part-Time (20 hours) roles available Shift work on a rota basis shifts between 7:00am & 11:00pm - 7 days per week Ongoing Temp contract with a view to becoming permanent Pay rate of 12.71 per hour + holiday pay Search Consultancy are delighted to be working with a leading company based in Cumbernauld to recruit multiple Customer Service roles across both Part-Time and Full-Time shift patterns. The successful candidates will be responsible for providing handling & resolving a wide range of customer enquiries. Duties involved in this role will include: Providing customer support by phone, email or instant message to customers - acting as first point of contact for the business Working towards resolutions to customer enquiries, escalating where required Troubleshooting customer problems to identify root causes, using available resources appropriately to determine how to resolve Ensuring inbound enquiries are appropriately tracked on the company system with full detail taken Updating customer information and ensuring accurate entry of contact information Ensuring that the highest standard of service is provided at all times in line with company processes In order to be considered for this role your skills and experience should include: Previous experience within Customer Service - either office-based or from a Retail or Hospitality background - this experience is ESSENTIAL First class communication skills - both written & verbal Solid IT skills with the ability to pick up new systems quickly If this is the role for you, apply now! Please note that only applicants who have the required skills and experience detailed above will be considered for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you an established Finance Manager, Finance Business Partner, or Head of Finance, looking to work in a progressive environment and for an international company? Do you possess SAP knowledge and ISO accreditation experience? We welcome applications from accounting professionals from different business-to-business industry backgrounds, who can lead a team of two. This is a hands-on, office-based role with discretionary flexibility. BASIC SALARY: £60,000 - £65,000 BENEFITS: Working Hours - 39 hours per week Annual Bonus - up to £3,000, based on company performance (75% on sales achievement, 25% on personal KPIs) 23 Days Annual Holiday (Plus a birthday day), rising to 25 days & Statutory Days Contributory Pension (Employee 4% / Employer 7%) Private Medical Insurance (after one year) Life Assurance (4x annual salary) Christmas Shutdown Free Parking LOCATION: Office-based in Kettering COMMUTABLE LOCATIONS: Market Harborough, Corby, Wellingborough, Rushden, Raunds, Oundle, Thrapston, Rugby, Daventry, Stamford, Huntingdon. JOB DESCRIPTION: Finance Manager, Finance Business Partner, Head of Finance - B2B Reporting to our Managing Director, as our Finance Manager, you will lead the finance team with two reports, and be accountable for all areas of strategic and operational finance. In addition, you will act as first response for company-wide HR matters, guided by our global practices and the support of our third-party HR Advisors. KEY RESPONSIBILITIES: Finance Manager, Finance Business Partner, Head of Finance - B2B As our Finance Manager, your job will include: Ensuring group reporting deadlines and budgeting requirements are met. Compliance with all aspects of statutory and tax regulations. Acting as key point of contact to third party service suppliers. Providing company-wide HR support. Project Lead relating to projects, including ISO ongoing accreditation, Environmental Social Governance compliance, Corporate Compliance, etc. Working closely with Management Accountant to ensure all monthly, quarterly and half yearly group reporting requirements are met. Drafting of month end management report(s) including applying finance data to Managing Director. Preparation of budget including all supporting schedules and presentation for group budget meeting. Ensuring budget is completed in SAP and other SAP inputs are completed following budget finalisation. Compiling and inputting monthly sales forecasts and quarterly forecasting schedules in Tagetik. Reviewing monthly corporation tax calculation and preparation of six-monthly deferred tax schedule in accordance with group requirements. Working closely with the appointed auditors for the completion of year end reporting pack and disclosure schedules in accordance with IFRS standards. Preparation of tax pack for tax advisors. Reviewing / agreeing tax computation and tax return. Preparation of reconciliation schedules between group and local statutory reporting, creating statutory TB for auditors. Reviewing and authorising quarterly VAT return prepared by the Assistant Financial Controller. PERSON SPECIFICATION: Finance Manager, Finance Business Partner, Head of Finance - B2B To be successful in your application, you will have tangible experience of working in a similar role. In addition to this you will also be able to demonstrate: ACCA/CIMA qualified with credible post qualification experience. Experience of using SAP and financial reporting software (advantageous). Experience in ISO accreditation (advantageous). Ability to communicate effectively with both immediate team and with colleagues across Europe. Resilient to pressures of fast demand culture. Ability to work flexibility and be prepared to implement change. Demonstrate excellent oral and written communication skills. Excellent attention to detail and accuracy OUR COMPANY: We are an international manufacturer of high-quality material handling solutions. We deliver a very broad range of product solutions, in very high demand, and which are sold into a diversified range of growing industry sectors. Our customer base includes many global household-named brands. Whilst we operate globally and have several thousand employees, we regularly connect with our international colleagues. Locally our annual turnover is £25-£30m and with close to 25 staff, we provide a modern working environment, excellent training, work/life balance, and secure employment. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Finance Manager, Finance Business Partner, Financial Manager, ACCA, CIMA, Accountant, Head of Finance, HR, Human Resources. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK18514, Wallace Hind Selection

Senior Mortgage Advisor Are you an experienced Mortgage Advisor looking for your next opportunity? We are looking for a driven and customer-focused Senior Mortgage Advisor to join our clients successful team in Chatham. Working hours are 5 days per week, including Saturdays (with 2 Saturdays off per month) Monday to Friday 8:30am to 5:30pm Saturday 9:00am to 5:00pm - Option to work from home one day per week. n this role, you will use your expertise to guide customers through one of the most important decisions of their lives, helping them find the right mortgage and protection solutions to achieve their property goals. You'll benefit from warm leads generated by our estate agency network, dedicated administrative support, and ongoing guidance from your Area Mortgage Manager, allowing you to focus on building relationships, delivering excellent customer outcomes, and maximising your earning potential. The Role As a Senior Mortgage Advisor, you will: Meet with clients to understand their needs and recommend suitable mortgage solutions Promote insurance and protection products through Legal & General Achieve and exceed performance targets Work closely with estate agency colleagues to maximise opportunities Support and coach colleagues to help them succeed Engage with existing clients to generate repeat and referral business Liaise with lenders to secure the best outcomes for customers Ensure all advice and recommendations remain compliant with FCA regulations You will need to have: CeMAP 1 qualified (or holding CAS status) Proven experience as a Mortgage Advisor Strong relationship-building and communication skills Motivated by success, results, and rewards Passionate about helping customers secure their dream homes Committed to delivering exceptional customer service Aligned with our values of courtesy, honesty, trust, and respect Benefits 33 days paid holiday plus additional day off to celebrate your birthday Holiday Commission Pension Scheme Life Insurance And lots more juicy benefits

Lead People Adviser (HR) £40,408 27.5 days annual leave plus bank holidays - Up to 4 days additional time off during the winter closure period - Enrolment into the Local Government Pension Scheme - Access to a wide range of staff benefits and discount schemes Shape the future of our people and your career At Bournemouth & Poole College, our people are at the heart of everything we do. As we continue to grow and strengthen the College, we are investing in our most important asset, our staff. Whether supporting students directly or enabling learning through professional services, we foster a culture that develops, supports and empowers colleagues to make an exceptional impact. Through strong leadership and a commitment to excellence, we are building a future-ready workforce that thrives in a supportive and ambitious environment. This newly created Lead People Adviser (HR ) role is a fantastic opportunity to join a forward-thinking People Services team and play a key role in shaping a positive, inclusive and high-performing workplace. About the role As a Lead People Adviser, you will be a senior member of the People Services team combining expert HR advice with operational leadership. You ll partner with leaders across the College to deliver high-quality, pragmatic HR support, while leading the day-to-day delivery of People Services. This includes managing our People Administration team, overseeing HR processes and systems, and driving a consistent, customer-focused service. You ll play a critical role in leading complex employee relations activity, strengthening management capability, and supporting organisational change helping to ensure a positive and compliant colleague experience across the full employee lifecycle. What you ll be doing Acting as a trusted adviser to leaders, providing expert guidance on complex employee relations matters Leading and managing sensitive and high-risk casework with confidence and sound judgement Line managing and developing the People Administration team to deliver an efficient, high-quality service Overseeing HR operations, ensuring accurate, compliant and timely processes across the employee lifecycle Supporting organisational change initiatives, including restructures and workforce planning Using workforce data and insight to identify trends and drive continuous improvement Championing a positive, inclusive and people-centred culture across the College Contributing to policy development, projects and the delivery of the People Strategy What we re looking for We re looking for a credible and proactive HR professional who can combine strong operational leadership with expert advisory capability. You will bring: Significant experience in a senior HR advisory or business partnering role Proven expertise in managing complex employee relations casework Experience leading or supervising HR teams and service delivery Strong knowledge of UK employment law and HR best practice Excellent communication and influencing skills, with the ability to build trusted relationships A strategic mindset with the ability to use data and insight to inform decisions CIPD Level 5 (or equivalent experience) is essential. Why join us? Be part of a growing, values-driven organisation where people truly matter Play a key role in shaping an exceptional colleague experience Join a supportive, collaborative and forward-thinking People Services team Access ongoing professional development and career progression opportunities Benefit from a competitive package, including generous annual leave and pension Ready to apply? If you are a motivated HR professional with a passion for supporting people and delivering excellence, we would love to hear from you. We encourage early applications, as we may close the vacancy once we receive a sufficient number of strong applications. Working at Bournemouth and Poole College More than just a job. At Bournemouth & Poole College, we are passionate about turning potential into professionals. We are the largest college in the area and a vital engine for the local economy, educating over 9,000 learners and partnering with over 1,000 employers to bridge the gap between local talent and real futures. A proud culture. We know that if we want our students to succeed, we have to start by looking after our people. We work hard to create an environment where you feel trusted and valued rather than just employed. In our 2025 inspection, Ofsted observed: "They have developed an inclusive culture where staff feel empowered to make a positive difference to students and apprentices. Leaders and managers have improved staff morale; staff are proud to work at the college." A place to grow and belong. We are committed to a workplace that is genuinely inclusive, where everyone is inspired to contribute and succeed. You will find a vibrant, rewarding environment that celebrate ambition and success in equal measures. To get a better feel for life at the College and explore our full range of benefits, visit our Work With Us page. Armed Forces Covenant As proud Armed Forces Covenant signatories, we value the skills and experience veterans, reservists and military families, and encourage them to consider a career with us. Safeguarding Commitment We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff to share in this commitment. The successful will be required to undertake appropriate safeguarding checks which includes an enhanced DBS check as well as providing proof of the right to work in the UK.

An exciting opportunity has arisen for an HR Advisor to contribute to the overall success of the HR strategy by delivering a proactive and customer focused HR service across BAE Systems Rochester. This would involve providing effective support, guidance and advice to managers and employees on a wide variety of HR matters such as employee relations, policies and procedures, data analytics and delivery of key projects. You will be pro-active, able to prioritise & work in a fast-paced environment. The ability to communicate effectively at all levels will be essential. Duties will involve - Provide high quality HR advice and guidance directly to managers to facilitate the early resolution of difficult, complex or sensitive employee relations issues, ensuring that the risks associated with such cases are effectively managed. - Advise and coach managers on the application and interpretation of HR policies and procedures in accordance with current and proposed employment legislation and local arrangements, to ensure consistency, accuracy and best practice. - Support the management of complex employee cases relating to disciplinary, grievance and sickness absence. This includes providing advice to managers on policy/procedure and legislation, liaising with Occupational Health, supporting formal investigations and hearings. - Build good working relationships with all line managers in order to better understand their needs and provide appropriate HR related support. - Ensure the timely and satisfactory resolution of employee relations issues by maintaining effective relationships across the business including the Trade Union as required - Manage sickness absence in collaboration with managers, assisting staff back to work and working with managers to reduce sickness absence across the organisation. - Support the delivery of an excellent onboarding journey for new starters including facilitating inductions, undertaking new starter reviews and our quarterly onboarding session run by the Site Director - Undertake exit interviews as required - Deliver training for line managers within the functional business are such as absence management, performance management etc. - Support recruitment activities within business area such as interviews and assessment centres if required - Provide updates on key changes to policies/ processes/ new initiatives and any trends identified in metrics - Actively contribute to the development and implementation of new policies, procedures and practices and review in line with legislation, current best practice or Company-wide changes - Lead on discrete operational projects which improve service delivery, including supporting with the development of team objectives and KPI s. - Support HR subject matter Leads on a rotational basis to deliver an effective service to the business such as Performance, Recruitment, Talent and Development, Employee Relations etc. - Produce, interpret and manage information and reports as required to enable effective use of data to inform HR activity and support business requirements - Support the wider HR Team in implementing and embedding new strategies and initiatives across the organisation and undertaking continuous improvement within the HR function - Support with the day to day running of the HR team as required including running regular reports, maintaining SharePoint, reviewing the HR inbox. Key accountabilities - Providing a source of competent and comprehensive HR advice to managers. - Engage with others and coach them to appropriately consider HR during decision making. - Support the development and the deployment of HR policies and procedures. - There will be no people management as part of this role. Knowledge and experience:- - The role requires an individual with experience of working in an HR department in either an HR Officer or HR Advisor role. - The role holder will hold an in depth understanding and experience of HR policies and procedures, internal and external best practice and able to bring their experience to articulate these in order to ensure effective deployment within their work area. - The role requires practical knowledge and experience of HR administrative procedures to support effective HR delivery. - The role requires a good understanding of how to influence others in order to operationalise, integrate and deliver HR processes, projects and change in a business through experience of advising and supporting managers on a range of employee relations matters to an appropriate conclusion. - Strong knowledge and practical experience of applying employment legislation and best practice is essential. - Experience of dealing with matters confidentially and sensitively with a sound knowledge of GDPR. - Knowledge and understanding of Trade Unions and experience working alongside them would be advantageous. - Knowledge and experience of working with HRIS and data analytics would also be advantageous. Qualifications: CIPD qualified to level 3/level 5 is essential or equivalent. Skills: - Good communication skills (both verbally and in writing), able to engage and collaborate with a wide range of stakeholders, often with a degree of sensitivity. - Able to demonstrate integrity, honesty and confidentiality to gain the confidence and respect of others - Able to build effective and productive relationships with managers and employees across the business. - You will be able to resolve issues in a variety of complex situations and have the ability to apply skills and knowledge to a range of problems and issues. The role holder should have the ability to produce accurate management information and data and strong IT skills particularly relating to Microsoft Office applications This role is working 37 hours a week and will be 4 days a week on site. Morson is acting as an employment business in relation to this vacancy. Human Resources HRBP CIPD HR Generalist ER Employment Relations Employee Relations Employer Relations Coaching Trade Unions Stakeholder management People development Talent Management HR Policies Change Management Mediation HR Advisor HR Specialist Employment Law People Management Learning and Development Capability Development Early Careers

Senior Bookkeeper / Outsourced Finance Professional Location: Warwickshire (Hybrid Working Available) Working Pattern: 4-Day Working Week Salary: 26,000 - 32,000 per annum Looking for More Than a Traditional Bookkeeping Role? Our client is a growing accountancy and business advisory practice with an expanding Outsourced Finance division. As demand continues to increase from larger and more sophisticated clients, they are seeking an experienced Senior Bookkeeper or Outsourced Finance Professional to join their team. This is not a typical bookkeeping position. The successful candidate will work with multiple businesses, manage complex workloads, and support clients who increasingly outsource their entire finance function. This role offers genuine variety, responsibility, and the opportunity to work closely with ambitious businesses while enjoying the benefits of a modern and flexible working environment, including a 4-day working week. The Opportunity You'll play a key role in delivering outsourced finance services across a portfolio of clients, managing multiple entities and supporting businesses with increasingly complex financial requirements. The role would suit someone who enjoys taking ownership, working independently, and building strong relationships with clients. Key Responsibilities Managing the full bookkeeping cycle across multiple clients Bank, supplier and customer reconciliations Maintaining control accounts Preparing and submitting VAT returns Producing accurate records for management reporting and year-end accounts Managing deadlines across a varied portfolio Supporting clients with day-to-day finance queries Building trusted relationships with business owners and stakeholders About You You may come from practice or industry, but you'll need experience managing complexity and multiple priorities. You'll likely have: Significant bookkeeping or outsourced finance experience Experience managing multiple companies, entities, subsidiaries or client portfolios Strong organisational and workload management skills The ability to work independently and take ownership Excellent attention to detail Experience preparing VAT returns Experience using cloud accounting software such as Xero Strong commercial awareness What We're Looking For We're particularly interested in people who: Thrive in fast-paced environments Enjoy managing multiple priorities Take ownership and responsibility Can confidently support larger and more demanding clients Are proactive and solutions-focused Want to develop within a growing team Benefits 4-day working week Hybrid working Competitive salary Company pension Life insurance Flexible working Free parking Professional development opportunities This is an excellent opportunity for someone seeking a more commercially focused role within a growing outsourced finance team.

Our Client: This client is a key player in the North West s energy sector, supplying vital supplies across their sector. The company serves a wide range of major customers, including international brands, supermarkets, commercial airlines, and regional transport networks, and is actively investing in the development of low-carbon fuels. With a workforce of hundreds of skilled employees, they place a strong emphasis on safety, technical excellence, and professional development. The company is helping drive regional and national decarbonisation efforts, offering challenging work and industry-leading training within a supportive and safety-focused culture. Your Role: As Cyber Security Project Lead you will deliver a variety of cybersecurity initiatives aligned with the NIST Cybersecurity Framework. The role involves coordinating with stakeholders to define project scope, timelines, and deliverables, while managing documentation such as plans and reports. The successful candidate will oversee risk assessments, asset inventories, and ensure secure by design principles are embedded across IT and business projects, acting as a key point of expertise for cybersecurity solutions. Responsibilities include implementing security controls, conducting threat modelling and architecture reviews, and defining secure configurations and standards. The role also ensures systems include robust monitoring, detection, incident response, and recovery capabilities, while supporting overall resilience. Additionally, as the Cyber Security Lead you will contribute to Change Advisory Board decisions, assessing changes from a cybersecurity perspective and recommending appropriate controls. Due to the nature of working environment this role will require you to be fully office based. Essential Experience: The ideal candidate will hold a degree in Cybersecurity, Information Security, Computer Science, IT, Systems Engineering, or a related field, along with recognised certifications such as CISSP, CISM, and a project management qualification. Additional industry certifications are desirable but not essential. You will bring proven experience managing cybersecurity projects, with strong knowledge of the NIST Cybersecurity Framework, project management methodologies, and cloud security best practices. A solid understanding of Azure architecture, networking, and identity management is required, along with familiarity with cybersecurity technologies and risk management. Strong communication and stakeholder management skills are key, as is experience in regulated industries and knowledge of compliance standards such as GDPR, NIS CAF, NIST CSF, and ISO 27001. Benefits: 10% Company Contribution Pension rising with service Company bonus scheme 25 days Holiday, increasing with service Private Medical Insurance Additional Flex Benefits, including Holiday Purchase Access to Employee Assistance Programme Next Steps: This role offers the opportunity to make a meaningful impact across a large Critical National Infrastructure environment, working on a wide range of cybersecurity initiatives. It will provide you valuable exposure to complex systems and projects, enabling you to play a key part in strengthening security and resilience across the organisation. To arrange a call to discuss this position in more detail please apply or email your CV to (url removed) .