Job Description
Sales Administrator Leeds Full Time £27,000 - £28,000 per annum
Our client is a growing UK SME in the technical product sector, supplying to trade professionals across the UK.
Due to continued expansion, they are recruiting for a Sales Administrator to join their fast-paced business.
Please note: This is a fully office-based role. Working hours are Monday to Friday, 8:30 am 5:30 pm, with an early finish of 4:30 pm on Fridays.
The Role
You will be the key point of contact for customers, ensuring orders, enquiries and returns are handled efficiently and accurately. This is a fully office-based role where excellent customer service, attention to detail and strong organisational skills are essential.
Key responsibilities include:
- Handling inbound calls, emails and customer correspondence, resolving queries quickly and effectively
- Processing customer orders accurately via phone, email and online channels
- Taking customer payments accurately and professionally
- Managing stock enquiries and returns while maintaining excellent customer service
- Organising replacements for damaged goods and coordinating returns and collections
- Taking ownership of customer enquiries and providing clear, proactive solutions
- Developing a strong understanding of the product range to advise customers effectively
- Upselling and cross-selling products, promotions and special offers
- Preparing detailed and competitive quotations
- Placing purchase orders when required
- Assisting customers at the trade counter during busy periods
- Carrying out general administrative duties as required
What We're Looking For
- Minimum 2 years' experience in sales order processing, including at least 2 years' experience using Sage software (essential)
- Experience in technical sales or security-related products
- Strong communication and interpersonal skills
- Excellent attention to detail and accuracy
- Ability to manage workload effectively and meet deadlines
- Proactive approach with the ability to work independently
- Strong customer relationship-building skills
- Experience managing customer expectations and resolving issues
- Ability to remain calm and focused during busy periods
- Strong organisational and multitasking abilities
- Good administrative and numeracy skills
What's In It For You
- No weekend work
- Bank holidays off
- Birthday day off
- Buy holiday scheme
- Company events and hospitality
- Free on-site parking
- Full training provided
- Long service holiday and healthcare scheme
What s next? It s easy! Click APPLY now! We can t wait to hear from you!
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