Helpdesk Support Officer A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio. Key Responsibilities Manage and monitor facilities and maintenance requests through the CAFM (Civica) system Coordinate works with contractors and internal teams Prioritise and track jobs, ensuring service standards and response times are met Escalate delays, risks, and outstanding issues where required Raise purchase orders and support invoice processing and reconciliation Maintain accurate records and assist with reporting and data management Deliver a high standard of customer service to stakeholders, contractors, and service users Requirements Minimum 2 years' experience in an administrative, helpdesk, or data entry role Strong IT skills and confidence working across multiple systems Excellent communication and customer service skills Ability to manage competing priorities and work effectively under pressure Strong attention to detail and organisational skills Desirable Experience within Facilities Management, Property Services, or a similar environment Knowledge of CAFM systems, ideally Civica Experience liaising with contractors and service providers This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.
Jun 12, 2026
Seasonal
Helpdesk Support Officer A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio. Key Responsibilities Manage and monitor facilities and maintenance requests through the CAFM (Civica) system Coordinate works with contractors and internal teams Prioritise and track jobs, ensuring service standards and response times are met Escalate delays, risks, and outstanding issues where required Raise purchase orders and support invoice processing and reconciliation Maintain accurate records and assist with reporting and data management Deliver a high standard of customer service to stakeholders, contractors, and service users Requirements Minimum 2 years' experience in an administrative, helpdesk, or data entry role Strong IT skills and confidence working across multiple systems Excellent communication and customer service skills Ability to manage competing priorities and work effectively under pressure Strong attention to detail and organisational skills Desirable Experience within Facilities Management, Property Services, or a similar environment Knowledge of CAFM systems, ideally Civica Experience liaising with contractors and service providers This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.
Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the IT Helpdesk Officer role: At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you ll play a crucial role in keeping our organisation connected and effective. This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more. In joining SHP, you ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London. Skills and experience we're looking for in our IT Helpdesk Officer: Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. Excellent verbal and written communication skills. Strong organisational skills and shows enthusiasm to all duties. Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. High level of personal organisation with the ability to plan and prioritise own work. Has experience in Microsoft applications like Microsoft Dynamics CRM. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Important info: Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified. Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates. Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require a basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our IT Helpdesk Officer - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Jun 12, 2026
Full time
Single Homeless Project has an opportunity for an IT Helpdesk Officer to join and work in our team in Kings Cross but you will be based across all of London. You will join us on a full-time, permanent basis working 37.5 hours and in return, you will receive a competitive salary starting at £29,029 and rising incrementally to £31,146.38 per annum. We re London s leading homelessness charity and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind. About the IT Helpdesk Officer role: At Single Homeless Project (SHP), we believe that the right technology can be transformative - not just for our teams, but for the thousands of Londoners we support every year. As our IT Helpdesk Officer, based in Kings Cross, you will be at the heart of ensuring every colleague has the tools, systems, and support they need to deliver life-changing work. From maintaining a smooth and stable IT service across all our locations to working closely with third-party providers, you ll play a crucial role in keeping our organisation connected and effective. This is a role where every day brings variety. You might be resolving a technical issue for a frontline worker in one of our services, managing system access to ensure our security standards remain high, or travelling across London to set up IT equipment in a new location. You ll be involved in the delivery of projects and system implementations, from launching new contracts for internet and telephone services to helping integrate innovative solutions that keep us moving forward. Your knowledge of Office 365 security, cloud management, and best practice in IT support will be key to helping us work smarter and achieve more. In joining SHP, you ll be part of an organisation that invests in your development and offers real scope for progression. As you grow your technical expertise, you ll also see the direct results of your work - supporting the people who make a lasting difference for those experiencing homelessness. This is more than an IT role; it s an opportunity to be part of a mission, ensuring our teams can focus on what matters most: changing lives across London. Skills and experience we're looking for in our IT Helpdesk Officer: Experience in Providing 1st and 2nd line IT support over a number of channels including face to face, phone, email, text, chat and video. Excellent verbal and written communication skills. Strong organisational skills and shows enthusiasm to all duties. Ability to manage issues and questions via a ticketing portal, updating clients in a timely manner and following tickets through to resolution. Experience in troubleshooting hardware including cloud servers, desktops, laptops and network equipment. High level of personal organisation with the ability to plan and prioritise own work. Has experience in Microsoft applications like Microsoft Dynamics CRM. Our attractive benefits package includes: A salary increase after successfully completing six month's probationary period A 37.5 hour working week including flexible working hours (core hours are 10am 4pm) in non-accommodation services 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays), A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary Staff Health Cash Plan and discounts scheme Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work Important info: Please note we will be reviewing applications and inviting suitable candidates to interview (via Microsoft Teams) as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert early if a suitable candidate is identified. Interviews will be arranged for Wednesday 24th and Friday 26th June onwards. Candidates must be available for these dates. Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. This post will require a basic DBS check to be processed (by SHP) for the successful applicant. Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don t miss out on this great opportunity to join the Single Homeless Project team please click apply now to become our IT Helpdesk Officer - we'd like to hear from you! Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited.
Maintenance Helpdesk Administrator is required at the Lagan Valley Hospital. Your new company Are you an organised and proactive administrator with excellent communication skills? Hays is currently recruiting for a Temporary Help Desk / Estates Administrator to join the Estates team at Lagan Valley Hospital, supporting the South Eastern Health & Social Care Trust. Your new role You will be the first point of contact for maintenance and estate-related queries, logging jobs, coordinating engineers, and ensuring timely resolution of issues. Duties include: Managing the estate's help desk and logging maintenance requests Liaising with contractors, estate officers, and hospital departments Updating records and tracking job progress using internal systems Providing general administrative support to the Estates team What you'll need to succeed Previous experience in an administrative or help desk role (Health Service administration experience desirable) Strong IT skills, including Microsoft Office Excellent communication and organisational abilities Ability to work independently and manage multiple tasks What you'll get in return Weekly pay via Hays Supportive team environment £12.21 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 08, 2025
Seasonal
Maintenance Helpdesk Administrator is required at the Lagan Valley Hospital. Your new company Are you an organised and proactive administrator with excellent communication skills? Hays is currently recruiting for a Temporary Help Desk / Estates Administrator to join the Estates team at Lagan Valley Hospital, supporting the South Eastern Health & Social Care Trust. Your new role You will be the first point of contact for maintenance and estate-related queries, logging jobs, coordinating engineers, and ensuring timely resolution of issues. Duties include: Managing the estate's help desk and logging maintenance requests Liaising with contractors, estate officers, and hospital departments Updating records and tracking job progress using internal systems Providing general administrative support to the Estates team What you'll need to succeed Previous experience in an administrative or help desk role (Health Service administration experience desirable) Strong IT skills, including Microsoft Office Excellent communication and organisational abilities Ability to work independently and manage multiple tasks What you'll get in return Weekly pay via Hays Supportive team environment £12.21 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Adecco are pleased to be recruiting for a Radio Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 07, 2025
Full time
Adecco are pleased to be recruiting for a Radio Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
IT Assistant Support Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
Oct 04, 2025
Contractor
IT Assistant Support Officer Location - East Sussex Hourly Rate - 14 Duration - 3 Months initially Ir35 - Inside (Must use an umbrella company) We are seeking an Assistant ITS Support Officer to join our Customer Services Team within IT Services. This is a great opportunity to support staff and students by delivering a high-profile "Expert Helpdesk" service. About the Role You will contribute to the day-to-day delivery and support of a wide range of ICT services, including incident management, service requests, and first-stage problem resolution. Working closely with colleagues across IT Services, you'll help ensure users have an excellent experience while making the most of our technology. Key Responsibilities Provide front-line IT support, advice, and guidance to staff and students. Diagnose and resolve issues with devices, applications, networking, AV equipment, and collaboration tools. Record and track incidents and service requests, escalating when necessary. Maintain knowledge base articles and contribute to customer communications. Support continuous improvement through feedback and collaboration with the wider team. About You Strong communication and interpersonal skills with the ability to build rapport quickly. Good organisational skills and a flexible approach to working. Ability to work collaboratively as part of a team. Basic technical knowledge of IT systems, devices, and applications. A commitment to providing excellent customer service. Desirable skills: Prior experience in IT support, knowledge of Windows/Mac/Linux, mobile devices, AV technologies, and enterprise software such as Microsoft Office, G-Suite, or Box.
Adecco are pleased to be recruiting for a Operational Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Oct 03, 2025
Full time
Adecco are pleased to be recruiting for a Operational Communications Technician to join the Civil Nuclear Constabulary (CNC). Location: Culham, Oxfordshire (office based, some travel may be required - would be fully funded) Salary: Range from 35,854 to 39,929 plus a 2,000 South East allowance p/a Contract: Permanent, full-time 37.5 hours per week Critical to the operational capability of front-line officers is the ability to interoperate, predominantly with Home Office and Police Scotland forces and all emergency services including Special Forces when necessary. The Operational Communications Team ensures that this ability is always provisioned with minimum compromise to the Concept of Operations. The Operational Communications (OC) Team is responsible for the management, provision, and support of the mission-critical voice communications systems (currently Airwave TETRA) used by front line police officers, control room staff and partnership agencies (SL Guard Forces) deployed nationally across the nuclear licensed sites where Civil Nuclear Constabulary (CNC) has a presence. This includes ensuring the security of the assets, contract and service management, interoperability with other emergency services, Special Forces, and other agencies. The team must prepare for ESN, whilst delivering an effective BAU service capability and an increasing requirement to inform and deliver Operational Communications work streams or projects within the CNC's Project Portfolio and Ambition work - the most significant being ESN , Airwave's replacement. Provide technical and subject matter expertise and promote emerging technologies which can support or enhance both current and future operational communications with the CNC. Job Purpose: Plan, implement and deliver specific work streams/projects in support of the Operational Communications Strategy and Constabulary initiatives, within both the Business as Usual and Change (Projects) arenas. Specific responsibility for resolving faults and issues relating to devices fitted within vehicles or fixed positions and site-specific and specialist Ops Comms kit and equipment. Provide an intelligent delivery function and additional resilience in support of the activities of the team. Employ and develop best practices such as; ITIL, Lean Six Sigma and Prince 2 and use these to engage in and drive OC workstreams and projects to a successful conclusion Technical/Specialist: Demonstrate an understanding of both the technical and contextual issues and effectively articulate the issue/requirements/outcomes etc. Develop and maintain a comprehensive understanding of the OC team's functional areas to provided resilience as necessary, to include but not limited to; the break/fix process and helpdesk monitoring, auditing and reprogramming and other specialist activities. Provide relevant and timely responses to issues arising and contribute to effective resolutions developed by the team, which could include site visits to the Operational Units. Provide tactical and operational advice and guidance as appropriate, translating technical concepts to suit a non-technical audience. Maintain and develop technical knowledge of Airwave and Operational Communications issues, best practice and standards. Develop and maintain a knowledge of ESN - the Emergency Services Network which will replace Airwave within the next 5 years. Knowledge & Skills Required: Hold a vocational qualification/ work experience in Radio Engineer or related technical discipline. Experience of operating in teams with cross-functional stakeholders Demonstrable experience of effective planning, production of documentation, impact assessments and change control. Demonstrable experience of installing, integrating and maintaining of technical radio or communications systems in a service role. Understand the project lifecycle and the use of methodologies such as; Prince 2, ITIL and Lean Six Sigma and the ability to effectively apply them. Experience of capturing and effectively communicating issues, risks, impacts, requirements and outcomes. Ability to organise own workload, set priorities and deadlines, proactive attitude and able to flex with competing priorities. Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the Force. Important Eligibility Information: Due to Police recruitment criteria, applicants must have lived continuously in the UK for the past five years. Unfortunately, applications that do not meet this requirement cannot be considered. Please note that any job offer made by the Force will be subject to Police Vetting procedures. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Maintenance Helpdesk Administrator is required at the Lagan Valley Hospital. Your new company Are you an organised and proactive administrator with excellent communication skills? Hays is currently recruiting for a Temporary Help Desk / Estates Administrator to join the Estates team at Lagan Valley Hospital, supporting the South Eastern Health & Social Care Trust. Your new role You will be the first point of contact for maintenance and estate-related queries, logging jobs, coordinating engineers, and ensuring timely resolution of issues. Duties include: Managing the estate's help desk and logging maintenance requests Liaising with contractors, estate officers, and hospital departments Updating records and tracking job progress using internal systems Providing general administrative support to the Estates team What you'll need to succeed Previous experience in an administrative or help desk role (Health Service administration experience desirable) Strong IT skills, including Microsoft Office Excellent communication and organisational abilities Ability to work independently and manage multiple tasks What you'll get in return Weekly pay via Hays Supportive team environment £12.21 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Oct 03, 2025
Full time
Maintenance Helpdesk Administrator is required at the Lagan Valley Hospital. Your new company Are you an organised and proactive administrator with excellent communication skills? Hays is currently recruiting for a Temporary Help Desk / Estates Administrator to join the Estates team at Lagan Valley Hospital, supporting the South Eastern Health & Social Care Trust. Your new role You will be the first point of contact for maintenance and estate-related queries, logging jobs, coordinating engineers, and ensuring timely resolution of issues. Duties include: Managing the estate's help desk and logging maintenance requests Liaising with contractors, estate officers, and hospital departments Updating records and tracking job progress using internal systems Providing general administrative support to the Estates team What you'll need to succeed Previous experience in an administrative or help desk role (Health Service administration experience desirable) Strong IT skills, including Microsoft Office Excellent communication and organisational abilities Ability to work independently and manage multiple tasks What you'll get in return Weekly pay via Hays Supportive team environment £12.21 per hour What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Do you have experience of working on a busy estates helpdesk? Do you enjoy scheduling maintenance jobs, liaising with engineers, and maintaining the smooth operations for a busy estates team? If you like to multi task, have a background in helpdesk or estates operations then this could be the role for you! We have a new estates assistant role, working for a Higher Education organisation based in the heart of central London. You will be joining a friendly and forward thinking organisation and be working in the operation teams that is central to the systematic running of the estates department. In addition to a great starting salary of c£31,200 (which rises annually) you will also be rewarded with a wealth of benefits including: Hybrid working (3 in, 2 at home) 31 days holiday + Bank Holidays Generous Pension Opportunities for development and further training Within this estates helpdesk role you will be tasked with a varied role. This role involves a lot of communication so you must be happy to speak to people on the phone or face to face and enjoy chasing people for the information you need. Your role as an estates assistant will include: Acting as the first point of contact for maintenance, and facilities services for the University. Operate the estates helpdesk and job management systems. (Invida) Provide administrative assistance for scheduling engineering works. Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records. Assist with contractor compliance and health and safety requirements. For this Estates Helpdesk Assistant position in London we are looking for: Previous experience of operating a facilities helpdesk and using a CAFM system is essential to your success in this role Strong administrative experience including raising PO numbers, maintaining records and financial records Experience of communicating with engineers and contractors, including chasing for information needed within your role Good Excel and Word experience, strong with IT systems, ideally Invida or a CAFM system It is essential that you have worked in a similar role previously, either in a client side team, or for a service provider. Unfortunately we can not accept applications for this role without the above experience. If you have worked within a facilities helpdesk, estates officer, maintenance scheduler or contract support assistant, then you may have the right experience to be effective in this position. A great new role in a vibrant team awaits here please apply now! We are committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics or background
Sep 23, 2025
Full time
Do you have experience of working on a busy estates helpdesk? Do you enjoy scheduling maintenance jobs, liaising with engineers, and maintaining the smooth operations for a busy estates team? If you like to multi task, have a background in helpdesk or estates operations then this could be the role for you! We have a new estates assistant role, working for a Higher Education organisation based in the heart of central London. You will be joining a friendly and forward thinking organisation and be working in the operation teams that is central to the systematic running of the estates department. In addition to a great starting salary of c£31,200 (which rises annually) you will also be rewarded with a wealth of benefits including: Hybrid working (3 in, 2 at home) 31 days holiday + Bank Holidays Generous Pension Opportunities for development and further training Within this estates helpdesk role you will be tasked with a varied role. This role involves a lot of communication so you must be happy to speak to people on the phone or face to face and enjoy chasing people for the information you need. Your role as an estates assistant will include: Acting as the first point of contact for maintenance, and facilities services for the University. Operate the estates helpdesk and job management systems. (Invida) Provide administrative assistance for scheduling engineering works. Raise purchase orders, liaise with suppliers and maintain accurate procurement and financial records. Assist with contractor compliance and health and safety requirements. For this Estates Helpdesk Assistant position in London we are looking for: Previous experience of operating a facilities helpdesk and using a CAFM system is essential to your success in this role Strong administrative experience including raising PO numbers, maintaining records and financial records Experience of communicating with engineers and contractors, including chasing for information needed within your role Good Excel and Word experience, strong with IT systems, ideally Invida or a CAFM system It is essential that you have worked in a similar role previously, either in a client side team, or for a service provider. Unfortunately we can not accept applications for this role without the above experience. If you have worked within a facilities helpdesk, estates officer, maintenance scheduler or contract support assistant, then you may have the right experience to be effective in this position. A great new role in a vibrant team awaits here please apply now! We are committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics or background
