Job Description
Helpdesk Support Officer
A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.
Key Responsibilities
Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
Coordinate works with contractors and internal teams
Prioritise and track jobs, ensuring service standards and response times are met
Escalate delays, risks, and outstanding issues where required
Raise purchase orders and support invoice processing and reconciliation
Maintain accurate records and assist with reporting and data management
Deliver a high standard of customer service to stakeholders, contractors, and service users
Requirements
Minimum 2 years' experience in an administrative, helpdesk, or data entry role
Strong IT skills and confidence working across multiple systems
Excellent communication and customer service skills
Ability to manage competing priorities and work effectively under pressure
Strong attention to detail and organisational skills
Desirable
Experience within Facilities Management, Property Services, or a similar environment
Knowledge of CAFM systems, ideally Civica
Experience liaising with contractors and service providers
This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.
