Customer Ecommerce Administrator Online Beauty Retailer Location: Heywood Salary £26,000 - £28,000 plus benefits We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team . This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance . What you'll be doing: Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally. Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements. Ecommerce Platform Management : Use Shopify to manage orders, customer queries, and product updates. Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms. Operational Support: Work with internal systems, assist during peak periods, and suggest improvements. What we're looking for: Previous customer service experience (essential) Experience in online/e-commerce customer service (preferred) Familiarity with Shopify Knowledge of Freshdesk (ideal but not essential) Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock Confident using Microsoft Office Knowledge of Orderwise and carrier management systems (a bonus) Strong IT skills and attention to detail A bubbly, confident personality with excellent communication skills Highly organised, with the ability to juggle multiple tasks This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you're passionate about people, service, and being part of something positive - we'd love to hear from you Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Jun 21, 2026
Full time
Customer Ecommerce Administrator Online Beauty Retailer Location: Heywood Salary £26,000 - £28,000 plus benefits We're working with a fast-growing online beauty retailer who's on the lookout for a Customer Service Ecommerce Advisor to join their small, friendly, and supportive team . This is a brilliant opportunity for someone upbeat, energetic, and genuinely passionate about delivering outstanding customer experiences. If you love talking to people, enjoy being part of a close-knit team, and want to grow with a business that invests in its people - this could be the role for you. Better still, this position offers real progression opportunities across the wider business, including purchasing, sales & marketing, or finance . What you'll be doing: Customer Service & Support: Respond to enquiries across channels, provide accurate information, and resolve complaints professionally. Order & Claims Management: Investigate lost/damaged items, liaise with couriers, and process refunds or replacements. Ecommerce Platform Management : Use Shopify to manage orders, customer queries, and product updates. Marketplace Management: Handle queries and performance across Amazon, eBay, and Mirakl platforms. Operational Support: Work with internal systems, assist during peak periods, and suggest improvements. What we're looking for: Previous customer service experience (essential) Experience in online/e-commerce customer service (preferred) Familiarity with Shopify Knowledge of Freshdesk (ideal but not essential) Experience with online marketplaces such as Amazon, eBay, Mirakl, Virtualstock Confident using Microsoft Office Knowledge of Orderwise and carrier management systems (a bonus) Strong IT skills and attention to detail A bubbly, confident personality with excellent communication skills Highly organised, with the ability to juggle multiple tasks This is a fantastic chance to join a growing business where your contribution truly matters and your career can develop in exciting directions. If you're passionate about people, service, and being part of something positive - we'd love to hear from you Apply online or for further information contact one of our specialist consultants quoting reference number: NJR16739
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. The Ideal Candidate Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Jun 21, 2026
Full time
Pinnacle, the technology division of K3 Advisory Group, have a new opportunity as a Sage 200 Support Consultant. In this role you will be the front line troubleshooter, communicator, and product advisor, ensuring our customers have a seamless experience. Reporting to the Sage 200 Support Team Leader, the successful candidate will provide support to Sage 200 customers in a wide range of industries ensuring customers experience exceptional service. This role operates on a predominantly work from home basis (within the UK) with occasional travel to an office for training, team events etc. Key responsibilities Prompt Issue Resolution: Respond promptly to technical issues, troubleshoot, identify root causes, and provide effective solutions. Customer Communication: Communicate with customers via phone, email, or chat to understand issues and deliver guidance and solutions. Product Advice: Provide context-specific advice to customers experiencing problems with our products. Case Management: Follow published guidelines for case management, ensuring daily maintenance, updates, and prioritization to meet service level targets. Documentation: Maintain a comprehensive record of customer issues and resolutions, including clear problem statements, troubleshooting steps, and root cause analysis. Collaboration: Collaborate with internal teams and third-party suppliers to resolve customer issues and provide feedback on product enhancements. Stay Informed: Stay updated on changes and updates to relevant software and ISV products to provide accurate information to customers. Exceptional Customer Service: Strive to go above and beyond to resolve issues and ensure customer satisfaction. The Ideal Candidate Our mission is to deliver projects efficiently, on time, and with precision - using skilled, professional, and engaged resources who are available, responsive, and positive. We remain focused on both customer success and individual performance, including utilisation and revenue. Applicants should have a number of years of Sage 200 support experience. You should be proficient in SQL and have proven IT Support / Administration experience. Experience with Sage ISVs such as Draycir or Sicon would be advantageous. You should have excellent communication skills to deal with customers at all levels, as well as with your peers across various departments. The candidate will also be a good problem-solver, self-motivated and organised. Actively promote Pinnacle services and software solutions, including providing training sessions as required.
Dive Into a Career That Makes a Splash - Join United Utilities. Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment? United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven. About the Role We're looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You'll be the first point of contact, handling calls, emails, and office admin. What You'll Be Doing Serve as the first point of contact for customers, providing friendly and professional support via phone and email. Handle customer queries and resolve issues related to billing, payments, and account inconsistencies. Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary. Clearly explain available payment plans and assist customers in selecting and setting up suitable options. Perform general administrative tasks to support smooth office operations. Manage incoming communications efficiently, ensuring timely responses and follow-ups. Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards. What We're Looking For Empathy & Sensitivity - Ability to understand and respond to customer concerns with care and professionalism. Integrity - Handle sensitive information and complaints with honesty and good judgement. Communication Skills - Clear, confident, and respectful communication across all channels. Listening Skills - Attentive and patient when dealing with customer concerns. Administrative Competence - Basic office admin skills including email handling, data entry, and document management. Willingness to Learn - Open to feedback and continuous improvement. Positive Attitude - A proactive and solution-focused approach to customer service. What You Need to Know Hourly Rate- £13.95 PAYE, paid weekly one week in arrears Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time) Start date: 20/07/2026 Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner. What Shifts Might You Have Full-time 37 hours per week 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout What Are the Benefits of the Role Free on-site parking for all employees. Modern office facilities, including refreshments and working spaces. What's the Next Steps? Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date Save water, save money. Cut your water and energy bills - search United Utilities Save Water for tips.
Jun 21, 2026
Seasonal
Dive Into a Career That Makes a Splash - Join United Utilities. Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment? United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven. About the Role We're looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You'll be the first point of contact, handling calls, emails, and office admin. What You'll Be Doing Serve as the first point of contact for customers, providing friendly and professional support via phone and email. Handle customer queries and resolve issues related to billing, payments, and account inconsistencies. Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary. Clearly explain available payment plans and assist customers in selecting and setting up suitable options. Perform general administrative tasks to support smooth office operations. Manage incoming communications efficiently, ensuring timely responses and follow-ups. Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards. What We're Looking For Empathy & Sensitivity - Ability to understand and respond to customer concerns with care and professionalism. Integrity - Handle sensitive information and complaints with honesty and good judgement. Communication Skills - Clear, confident, and respectful communication across all channels. Listening Skills - Attentive and patient when dealing with customer concerns. Administrative Competence - Basic office admin skills including email handling, data entry, and document management. Willingness to Learn - Open to feedback and continuous improvement. Positive Attitude - A proactive and solution-focused approach to customer service. What You Need to Know Hourly Rate- £13.95 PAYE, paid weekly one week in arrears Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time) Start date: 20/07/2026 Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner. What Shifts Might You Have Full-time 37 hours per week 4-week rolling rota Choose from two rota styles to suit your lifestyle: Option 1 - Standard: Week 1: Mon-Fri 9-5 Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day) Week 3: Mon-Fri 12-8 Week 4: Mon-Fri 8-4 Option 2 - Shorter Fridays & 2 Saturdays: Week 1: Mon-Thu 8-5, Fri 8-12 Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day) Week 3: Mon-Thu 9-6, Fri 9-1 Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day) Full Training Provided 8 weeks of paid training Monday to Friday, 9am-5pm Supportive mentoring and buddying throughout What Are the Benefits of the Role Free on-site parking for all employees. Modern office facilities, including refreshments and working spaces. What's the Next Steps? Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date Save water, save money. Cut your water and energy bills - search United Utilities Save Water for tips.
Temporary Customer Service Administrator Based: Edinburgh centre - no parking available Full Time Office Based 12.75 per hr Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members. Your role as Customer Service Administrator: Handling incoming calls from pension members and providing a professional and helpful service Logging and distributing team mail accurately and efficiently Responding to client emails and written correspondence Issuing letters and other documentation to customers Supporting the wider team with general administration duties Maintaining accurate records and updating internal systems Skills & Experience Required Previous customer service and administration experience Confident telephone manner Strong communication skills, both written and verbal Good attention to detail and organisational skills Confident using Microsoft Office and internal systems Professional and approachable manner Ability to manage workload effectively and work as part of a team
Jun 21, 2026
Seasonal
Temporary Customer Service Administrator Based: Edinburgh centre - no parking available Full Time Office Based 12.75 per hr Our client, a well-established organisation within the financial services sector, is looking to recruit a Customer Service Administrator to join their busy pensions administration team based in Edinburgh for approximately 2 months. This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced administrative environment and delivering a high standard of service to clients and pension members. Your role as Customer Service Administrator: Handling incoming calls from pension members and providing a professional and helpful service Logging and distributing team mail accurately and efficiently Responding to client emails and written correspondence Issuing letters and other documentation to customers Supporting the wider team with general administration duties Maintaining accurate records and updating internal systems Skills & Experience Required Previous customer service and administration experience Confident telephone manner Strong communication skills, both written and verbal Good attention to detail and organisational skills Confident using Microsoft Office and internal systems Professional and approachable manner Ability to manage workload effectively and work as part of a team
Join Our Team as a Customer Resolutions Advisor! Are you passionate about making a difference? Do you have a knack for problem-solving and a love for helping others? If so, we have the perfect opportunity for you! We're on the lookout for a dedicated Customer Resolutions Advisor to join our dynamic team in Chelmsford. What's in it for you? A permanent position in the Public Sector . A chance to contribute to meaningful projects that make a real impact in our community. A supportive and friendly work environment where your ideas are valued. Opportunities for personal and professional growth. Your Role: As a Customer Resolutions Advisor, you'll be the friendly voice of our organisation. Your main goal? To ensure that every customer interaction is positive and productive! Here's what you'll be up to: Resolving customer inquiries and complaints swiftly and effectively. Providing accurate information and guidance to help customers navigate our services. Collaborating with team members to enhance customer experience and service delivery. Keeping detailed records of customer interactions and following up as necessary. Identifying trends in customer feedback to suggest improvements. Who You Are: A people person with excellent communication skills and a cheerful disposition! An empathetic listener who understands the importance of customer satisfaction. A problem-solver who thrives in a fast-paced environment. Previous experience in customer service or a related field is a plus! Why Work With Us? Join a passionate team dedicated to serving the public. Enjoy a competitive salary and benefits package, including health and wellness programs. Participate in training and development programs to enhance your skills. Ready to Take the Next Step? If you're excited about the opportunity to make a difference and help our community, we want to hear from you! Join us in creating a better tomorrow for our community. Be the smile that brightens someone's day! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 21, 2026
Full time
Join Our Team as a Customer Resolutions Advisor! Are you passionate about making a difference? Do you have a knack for problem-solving and a love for helping others? If so, we have the perfect opportunity for you! We're on the lookout for a dedicated Customer Resolutions Advisor to join our dynamic team in Chelmsford. What's in it for you? A permanent position in the Public Sector . A chance to contribute to meaningful projects that make a real impact in our community. A supportive and friendly work environment where your ideas are valued. Opportunities for personal and professional growth. Your Role: As a Customer Resolutions Advisor, you'll be the friendly voice of our organisation. Your main goal? To ensure that every customer interaction is positive and productive! Here's what you'll be up to: Resolving customer inquiries and complaints swiftly and effectively. Providing accurate information and guidance to help customers navigate our services. Collaborating with team members to enhance customer experience and service delivery. Keeping detailed records of customer interactions and following up as necessary. Identifying trends in customer feedback to suggest improvements. Who You Are: A people person with excellent communication skills and a cheerful disposition! An empathetic listener who understands the importance of customer satisfaction. A problem-solver who thrives in a fast-paced environment. Previous experience in customer service or a related field is a plus! Why Work With Us? Join a passionate team dedicated to serving the public. Enjoy a competitive salary and benefits package, including health and wellness programs. Participate in training and development programs to enhance your skills. Ready to Take the Next Step? If you're excited about the opportunity to make a difference and help our community, we want to hear from you! Join us in creating a better tomorrow for our community. Be the smile that brightens someone's day! We can't wait to meet you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Jun 21, 2026
Full time
This permanent, full-time position has a starting salary of 33,552 per annum based on a 36 hour working week. We have a great opportunity to join our Business Systems and Digital team as a Business Systems and Information Quality Advisor. Your contractual location will be either Woodhatch Place, Cockshot Hill, Reigate, Surrey, RH2 8EF or Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD. We support hybrid working with the right balance. We come together in person for 2 days per week on average (40% of the working week) and support working from home the rest of the time. Our Offer to You 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rata for part time staff) Option to buy up to 10 days of additional annual leave A generous local government salary related pension Up to 5 days of carer's leave and 2 paid volunteering days per year Paternity, adoption and dependents leave An Employee Assistance Programme (EAP) to support health and wellbeing Learning and development hub where you can access a wealth of resources Wellbeing and lifestyle discounts including gym, travel, and shopping A chance to make a real difference to the lives of our residents About the Role Are you inquisitive, methodical, and passionate about delivering excellent customer service? Do you enjoy solving problems and helping others make the most of digital tools? If so, we'd love to hear from you! Our mission is to provide outstanding support to frontline Adult Social Care (ASC) staff through our core business systems: LAS, Controcc and Wisdom. We aim to maximise system functionality and develop bespoke solutions that ensure our systems are fit for purpose across multiple teams. In this varied and rewarding role, you'll split your time between supporting our Information Quality Helpdesk and working on specific system development projects. Your key responsibilities as a Business Systems and Information Quality Advisor will include: Helping frontline staff resolve recording errors and system issues Coaching users to build confidence and competence in using our core systems Collaborating on building and testing forms, outputs, and bespoke solutions Supporting system upgrades by testing new functionality and ensuring readiness for release Promoting the importance of data quality and accurate recording across ASC This is a fantastic opportunity to make a real impact. You'll play a key role in shaping how ASC uses technology to deliver services, improve data quality, and support staff across the organisation. You'll be part of a supportive team that values innovation, collaboration, and continuous improvement. Your Application In order to be considered for shortlisting, your application will clearly evidence the following skills: Commitment to excellent customer service and ability to help staff to understand systems processes, information quality and functionality Some knowledge of adult social care, including operational knowledge of social care systems (e.g. Liquid Logic-SystemC) with an understanding of the principles behind social care practice Ability to work on multiple tasks at once and develop excellent working relationships with colleagues Experience of user acceptance testing, and/or systems development Ability to travel across the county of Surrey to various locations to attend meetings when needed. Much of our work is now carried out remotely so you will be adept at using technology such as MS Teams Experience of using o365 including Word and Excel to a high standard To apply, we request that you submit a CV and you will be asked the following 4 questions: What three qualities do you have that would make you a good Business Systems and Information Quality Advisor and how do these qualities support Surrey County Council's culture of collaboration, inclusivity, and adaptability? Give an example of when you have worked with different stakeholders to achieve a goal. How did you build relationships and keep everyone involved? This role requires working flexibly across different workstreams and teams. Can you share an example of how you've adapted to changing priorities or worked collaboratively to meet a shared goal? This role involves supporting colleagues and service users through system changes and issue resolution. Can you describe a time when you provided excellent customer service in a business systems or data-related context? What was the situation, and how did you ensure a positive outcome? The job advert closes at 23:59 on 21/06/2026 with interviews planned to follow. Local Government Reorganisation (LGR) Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities. Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Our Commitment We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview. Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.
Ernest Gordon Recruitment Limited
Nottingham, Nottinghamshire
Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Nottingham- with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH24918 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S West Midlands, Birmingham, Coventry, Nottingham, Northampton, Leicester If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Jun 21, 2026
Full time
Health & Safety Trainer (IOSH Member) 40,000 - 55,000 + WFH + Mon-Fri + Private Medical Care + Funded Qualifications + Progression + Increasing Holidays + Company Benefits Nottingham- with regular travel Are you an Health & Safety Trainer with an IOSH membership looking for a dynamic role autonomously delivering a range of NEBOSH and IOSH courses to a broad customer base within a well-established H&S Training provider undergoing a period of exciting growth offering a range of development opportunities across the business? This company are a well-established, ambitious H&S training provider and have been providing their leading service for over 20 years. Due to continual growth and an ever increasing demand for their services, they are looking for a new Health and Safety Trainer to come in and make the role their own. In this autonomous role you will be leading a range of NEBOSH and IOSH courses for a broad range of customers both online and in person at training centres. Further to this you will also lead a range of other associated courses, with opportunities to continually upskill yourself through funded qualifications, providing a clear platform to continually progress your career. This role would suit a Health & Safety Trainer who is a member of IOSH, looking for an opportunity to work autonomously delivering a range of courses within a leading company who offer the chance to continually progress your career. The Role: Lead varied Health and Safety training courses- primarily NEBOSH and IOSH with some further bespoke courses Take part in funded training courses to gain further qualifications and upskill yourself Instruct courses in person and online - some travel required Monday to Friday, from 9am to 5pm The Person: Health and Safety Trainer or similar Member of IOSH Full UK Driving Licence - happy to undertake travel Reference Number: BBBH24918 Health, Safety, Trainer, Officer, Advisor, HSEQ, Learning, NVQ, Diploma, Training, NEBOSH, IOSH, Level 3, Assessor, H&S West Midlands, Birmingham, Coventry, Nottingham, Northampton, Leicester If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
The Recruitment Solution have a rare opportunity for an experienced Vehicle Technician to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have removed the traditional bonus, and pay a higher basic, so that you can concentrate on quality. Vehicle Technician Requirements: • You must be a fully qualified Vehicle Technician, Minimum Level 3 (NVQ or City & Guilds etc) • You must possess your own Tools • As well as scheduled servicing you will be experienced in diagnostics • Hold a Full Drivers Licence. • MOT Licence for class 4 and 7 would be an advantage but not essential. If you have the relevant experience my client is seeking, please forward your CV to (url removed). You can call the office on (phone number removed) or why not call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Jun 21, 2026
Full time
The Recruitment Solution have a rare opportunity for an experienced Vehicle Technician to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have removed the traditional bonus, and pay a higher basic, so that you can concentrate on quality. Vehicle Technician Requirements: • You must be a fully qualified Vehicle Technician, Minimum Level 3 (NVQ or City & Guilds etc) • You must possess your own Tools • As well as scheduled servicing you will be experienced in diagnostics • Hold a Full Drivers Licence. • MOT Licence for class 4 and 7 would be an advantage but not essential. If you have the relevant experience my client is seeking, please forward your CV to (url removed). You can call the office on (phone number removed) or why not call Daniel directly on (phone number removed). We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Consortium Professional Recruitment are pleased to be working with a global manufacturing business to recruit a Customer Care Advisor. This is an excellent opportunity for someone who enjoys problem solving, building strong customer relationships and delivering a high-quality after-sales experience within a collaborative and fast-paced environment. As a Customer Care Advisor, you will become part of a high-performing and supportive team focused on providing exceptional customer service from initial enquiry through to successful resolution. You will work closely with Sales and Quality teams, helping customers resolve technical product issues while contributing valuable insights that support continuous product improvement and service excellence. The Opportunity: As a Customer Care Advisor you ll play a key role in: • Delivering a professional and efficient after-sales service to customers across multiple channels • Providing technical and diagnostic support before, during and after product installation • Managing customer cases from initial enquiry through to resolution with a proactive and customer-focused approach • Supporting Sales and Quality teams by identifying trends, sharing technical findings and helping reduce recurring issues • Producing clear and detailed post-resolution reports to support product analysis and continuous improvement Your work will directly contribute to improving customer satisfaction, strengthening long-term client relationships and maintaining a market-leading reputation for service excellence. About You: We re looking for someone who can bring: • Previous experience within a customer service, customer care or after-sales support environment • Strong communication skills with the ability to manage challenging conversations professionally and positively • The confidence to resolve technical or complex customer issues in a calm and solutions-focused manner • Excellent organisational skills with the ability to prioritise workload and take ownership of cases • A customer-first mindset with a genuine passion for delivering outstanding service • Experience using CRM systems, SAP or Salesforce would be advantageous • Good working knowledge of Microsoft Outlook, Excel and Word • A flexible and adaptable approach with the ability to perform well under pressure The Benefits and Package: In return, you ll enjoy: • Salary: £26,973 • The opportunity to join a supportive and collaborative team environment • Career development within a globally recognised organisation • A varied and rewarding role with strong customer interaction • The chance to contribute to continuous improvement and operational excellence How to Apply: This exciting Customer Care Advisor opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career, we d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Jun 21, 2026
Full time
Consortium Professional Recruitment are pleased to be working with a global manufacturing business to recruit a Customer Care Advisor. This is an excellent opportunity for someone who enjoys problem solving, building strong customer relationships and delivering a high-quality after-sales experience within a collaborative and fast-paced environment. As a Customer Care Advisor, you will become part of a high-performing and supportive team focused on providing exceptional customer service from initial enquiry through to successful resolution. You will work closely with Sales and Quality teams, helping customers resolve technical product issues while contributing valuable insights that support continuous product improvement and service excellence. The Opportunity: As a Customer Care Advisor you ll play a key role in: • Delivering a professional and efficient after-sales service to customers across multiple channels • Providing technical and diagnostic support before, during and after product installation • Managing customer cases from initial enquiry through to resolution with a proactive and customer-focused approach • Supporting Sales and Quality teams by identifying trends, sharing technical findings and helping reduce recurring issues • Producing clear and detailed post-resolution reports to support product analysis and continuous improvement Your work will directly contribute to improving customer satisfaction, strengthening long-term client relationships and maintaining a market-leading reputation for service excellence. About You: We re looking for someone who can bring: • Previous experience within a customer service, customer care or after-sales support environment • Strong communication skills with the ability to manage challenging conversations professionally and positively • The confidence to resolve technical or complex customer issues in a calm and solutions-focused manner • Excellent organisational skills with the ability to prioritise workload and take ownership of cases • A customer-first mindset with a genuine passion for delivering outstanding service • Experience using CRM systems, SAP or Salesforce would be advantageous • Good working knowledge of Microsoft Outlook, Excel and Word • A flexible and adaptable approach with the ability to perform well under pressure The Benefits and Package: In return, you ll enjoy: • Salary: £26,973 • The opportunity to join a supportive and collaborative team environment • Career development within a globally recognised organisation • A varied and rewarding role with strong customer interaction • The chance to contribute to continuous improvement and operational excellence How to Apply: This exciting Customer Care Advisor opportunity is being managed by Consortium Professional Recruitment, a trusted recruitment partner. If you re ready to take the next step in your career, we d love to hear from you. Please apply with your CV attached. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 days of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.
Jun 21, 2026
Full time
Senior Compliance Manager Norwich or surrounding area Remote working with onsite presence as and when required Full-Time Up to £55,000 per annum plus care depending upon experience Our client is a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Their goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology. The Role They are seeking an experienced and commercially aware Senior Oversight Compliance Manager to provide dedicated oversight of the largest Appointed Representative (AR) within their network. This is a senior role responsible for ensuring the AR operates in line with regulatory requirements, delivers good customer outcomes, and maintains robust governance frameworks in accordance with Financial Conduct Authority (FCA) expectations, including Consumer Duty. Key Tasks AR Oversight and Relationship Management: Act as the lead compliance contact for the AR, representing the Principal. Provide ongoing oversight and constructive challenge to ensure regulatory standards are maintained. Maintain a consistent onsite presence to provide visible and accessible compliance support. Operate as a trusted partner while maintaining independence and the ability to challenge where required. Regulatory Compliance and Risk Management: Ensure the AR operates in line with FCA requirements, including MCOB, ICOBS and Consumer Duty principles. Identify, assess, and manage regulatory and conduct risks within the business. Provide proactive, forward-looking compliance support to identify emerging risks and support early intervention. Provide guidance on complex regulatory matters relating to mortgage and protection advice. Monitoring, Assurance and Supervision: Oversee monitoring activity, including file reviews, call assessments, thematic reviews, and audit outputs. Review MI to identify trends, risks, and areas for improvement. Support targeted and thematic reviews in response to identified risks or business changes. Governance and Reporting: Escalate risks, issues, and breaches through appropriate governance channels using independent judgement. Provide clear, risk-based reporting to senior stakeholders, committees, and the Board where required. Support regulatory visits, audits, and information requests. Operational Support and Change Management: Support the implementation of operational and process changes within the AR in embedding effective controls and improving adherence to agreed processes. Provide compliance input on business change initiatives, growth, and new activities. Support improvements to customer journeys, processes, and outcomes. Training, Coaching and Culture: Deliver and support on-site compliance training to advisers and AR leadership. Provide ongoing coaching and guidance to support behavioural improvement and enhance advice quality. Promote and embed a strong compliance culture across the AR business. Experience Essential: Significant experience within a compliance role in financial services. Strong knowledge of FCA regulation including MCOB, ICOBS and Consumer Duty. Experience working with or overseeing Appointed Representatives. Deep understanding of mortgage and protection advice processes. Proven ability to manage complex stakeholder relationships at senior level. Strong risk assessment, decision-making and regulatory judgement skills. CeMAP or equivalent financial services qualification. Desirable: Experience within a network or AR oversight model. Experience working with large, complex or high-risk AR firms. Background in compliance monitoring, advisory, or consultancy. Personal Qualities: Strong stakeholder management and influencing skills. Ability to provide constructive challenge while maintaining effective relationships. Commercial awareness balanced with a strong risk and regulatory mindset. Excellent analytical, problem-solving and report writing skills. High level of integrity, independence, and professional judgement. Benefits: 25 days plus bank holidays as standard with the option to buy more each year Company pension Health and wellbeing programme Company Sick pay As our client is a non-sponsoring organisation, you will need to have the right to work in the UK. Regular travel and onsite presence are required to support an embedded and effective compliance approach. Home working is available when not on site.
Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: Monday-Friday, 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will; liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA's. Who are we looking for? The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5% About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Jun 21, 2026
Full time
Title: Customer Recoveries Advisor Location: Chandlers Ford/Hybrid Salary: £27,976 Hours: Monday-Friday, 40 hours per week Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor. What does this role involve? As part of the credit risk team, you will be working with our customers who have not made their bill payments. You'll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful. Day to day, you will; liaise with internal and external stakeholders; ensure customer records are kept up to date; complete any queries within agreed SLA's. Who are we looking for? The ability to interpret, sometimes complex, data is needed, as is the ability to multi- task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. Our employees, just like our customers come from all walks of life, and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. What we can offer you Bonus Scheme - we offer a structured bonus scheme which is made up of personal and business elements. Career progression - we want our staff to build up and grow their careers with us. T o help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! - we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off - we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. Wellbeing - your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme - this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme - giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages - we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back - we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service - we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension - we contribute 4% of your salary when you contribute 5% About Us We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Since installing Britain's first smart meter in 2008, we've used the latest technology to give our customers more visibility and control of their energy usage than ever before. Utilita is celebrated for its unique approach to doing energy better - including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe "what you can see, you can save". Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability! The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support. There are full-time, permanent positions. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00. Pay, benefits and more: We're looking to offer a salary of up to £26,307.24 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Handling customer enquiries via our call management system with accuracy and care Investigating and resolving issues promptly within service guidelines Managing urgent orders, returns, and complaints with empathy and efficiency Liaising with internal departments to ensure smooth communication and service delivery Maintaining customer profiles and proactively managing service changes What you need to succeed at GXO: Excellent communication skills - both written and verbal Strong organisational and time management abilities A customer-focused mindset with a proactive approach Team player with a positive attitude and a willingness to learn Good IT skills (Word, Excel; bespoke systems experience is a bonus) We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Jun 21, 2026
Full time
Are you passionate about helping others and making a difference every day? Do you thrive in a fast-paced, team-focused environment? Are you a problem-solver with a keen eye for detail? If you answered yes, then this could be the perfect opportunity for you! Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support. There are full-time, permanent positions. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00. Pay, benefits and more: We're looking to offer a salary of up to £26,307.24 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day: Handling customer enquiries via our call management system with accuracy and care Investigating and resolving issues promptly within service guidelines Managing urgent orders, returns, and complaints with empathy and efficiency Liaising with internal departments to ensure smooth communication and service delivery Maintaining customer profiles and proactively managing service changes What you need to succeed at GXO: Excellent communication skills - both written and verbal Strong organisational and time management abilities A customer-focused mindset with a proactive approach Team player with a positive attitude and a willingness to learn Good IT skills (Word, Excel; bespoke systems experience is a bonus) We engineer faster, smarter, leaner supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
HOWARD JAMES RECRUITMENT CONSULTANCY LTD
Knutsford, Cheshire
Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level technology environments Key Responsibilities Act as the first point of contact for customer enquiries and support requests Provide a high level of customer service and regular client updates Monitor platform performance using system monitoring tools Identify, log and resolve incidents in a timely manner Escalate complex issues to specialist teams where required Process and manage customer service requests in line with agreed service levels Investigate recurring issues and assist with root cause analysis Maintain accurate records and contribute to internal knowledge bases Liaise with internal departments to ensure customer requirements are met Build positive relationships with customers and stakeholders Support continuous improvement initiatives across service delivery Work collaboratively with colleagues to achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced operational environment Strong team player with a collaborative attitude Experience within a SaaS, technology or IT services environment would be advantageous Knowledge of incident management and problem management processes is desirable Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information Occasional out-of-hours support may be required for critical incidents Full training will be provided Applicants must be able to work the rotating shift pattern detailed above If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you.
Jun 21, 2026
Full time
Customer Service Representative (Level 1) Location: Knutsford, Cheshire (Office Based) Hours: 40 hours per week on a rotating shift pattern Howard James Recruitment are recruiting for a Customer Service Representative to join a growing technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level technology environments Key Responsibilities Act as the first point of contact for customer enquiries and support requests Provide a high level of customer service and regular client updates Monitor platform performance using system monitoring tools Identify, log and resolve incidents in a timely manner Escalate complex issues to specialist teams where required Process and manage customer service requests in line with agreed service levels Investigate recurring issues and assist with root cause analysis Maintain accurate records and contribute to internal knowledge bases Liaise with internal departments to ensure customer requirements are met Build positive relationships with customers and stakeholders Support continuous improvement initiatives across service delivery Work collaboratively with colleagues to achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced operational environment Strong team player with a collaborative attitude Experience within a SaaS, technology or IT services environment would be advantageous Knowledge of incident management and problem management processes is desirable Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information Occasional out-of-hours support may be required for critical incidents Full training will be provided Applicants must be able to work the rotating shift pattern detailed above If you are passionate about customer service and enjoy working within a technology-driven environment, we would love to hear from you.
About the role Sytner Jaguar Land Rover Northampton is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Jun 21, 2026
Full time
About the role Sytner Jaguar Land Rover Northampton is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Dealership Service Advisor Pay: £32,000.00-£40,000.00 per year Job Summary MUST HAVE PREVIOUS MOTOR TRADE SERVICE ADVISOR EXPERIENCE Our client, a busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team. Service Advisor Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 2 years Motor Trade Service Advisor experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Experience Remuneration & Benefits Basic Salary of £32,000 depending on Experience On Target Earnings of £40,000 Great Benefits Package 45 hours a week including Sat mornings on a rota KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you. Job Type: Full-time Benefits: Company pension Employee discount On-site parking Experience: Motor Trade Service Advisor: 2 years (required) Licence/Certification: UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
Jun 21, 2026
Full time
Dealership Service Advisor Pay: £32,000.00-£40,000.00 per year Job Summary MUST HAVE PREVIOUS MOTOR TRADE SERVICE ADVISOR EXPERIENCE Our client, a busy franchised main dealership in Letchworth has the requirement for an experienced Service Advisor to join their successful Aftersales team. Service Advisor Responsibilities As a Service Advisor your responsibilities will include: Meet and Greet Customers. Explain to customers the work due to be carried out on their vehicle. Accurate completion of courtesy car insurance paperwork. Calling customers with progress updates and advise of any work needed. Liaising with the Workshop, Parts Department, Valeting Team and Drivers. Invoicing work carried out. Invoice explanation and taking payment. Quoting, introducing and selling of Service Plans. Ensuring all Warranty paperwork is correctly completed. Delivering the highest level of customer service at all times. Experience, Skills & Qualifications Essential Requirements: 2 years Motor Trade Service Advisor experience Full UK Driving Licence Desirable Requirements: Franchised Dealership Experience Kerridge or Pinnacle Experience Remuneration & Benefits Basic Salary of £32,000 depending on Experience On Target Earnings of £40,000 Great Benefits Package 45 hours a week including Sat mornings on a rota KPI People are Dealership Recruitment Specialists offering our Candidates and Clients, Permanent, Contract and Temporary recruitment solutions across the UK. We have Full Time & Part Time Vehicle Technician, MOT Tester, Service Advisor, Parts Advisor and Showroom Host / Receptionist contracts available nationwide. If this role is not for you, but you are interested in working with KPI People, please contact us to discuss other contracts we have available and waiting for you. Job Type: Full-time Benefits: Company pension Employee discount On-site parking Experience: Motor Trade Service Advisor: 2 years (required) Licence/Certification: UK Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Jun 21, 2026
Seasonal
Customer Service Representative Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you to shine as a Customer Service Representative! Location: Dryburgh Industrial Estate, Dundee, DD2 3TN & home based (flexible hybrid working pattern) Pay Rate: 13.98 Enhanced: 16.23 (hours worked 20:00 - 00:00) Overtime: 20.97 (bank holidays and Sundays) Sunday/Bank holiday/Overtime after 8pm - Midnight 23.22 Hours : Full time, 5 days, 35 hours per week Shifts between the hours of: Early Shift Pattern -hours between 7:00 - 17:00 Late Shift Pattern - hours between 13:00 - 23:00 Training: Office based on site for the first 6 weeks Duration: Temporary Ongoing Contract Our client is one of the UK's leading retailers, they're committing to serving their customers, communities and planet a little better every day. They are currently expanding their customer engagement centre team, and we are on the lookout for talented individuals like you to join us in creating delightful experiences for their valued customers. As an ambassador of the brand, you will be a role model for bringing their values to life and leading by example in everything you do. What You'll Do: Provide outstanding service to our customers over the phone, handle their queries, concerns, and feedback with empathy and professionalism. Assist customers with order queries, delivery updates, product information, and more, ensuring their needs are met and exceeded. Resolve customer complaints and issues promptly, striving to turn any negative experience into a positive one. Utilise our state-of-the-art systems and tools to efficiently process customer requests and maintain accurate records. Collaborate with fellow team members and other departments to provide seamless customer support and satisfaction. Follow our Business Code of Conduct and always act with integrity and due diligence. What We're Looking For: A genuine passion for delivering exceptional customer service that leaves a lasting impression. Excellent communication skills and a friendly, approachable demeanour over the phone. Basic IT skills, with the ability to learn new systems and utilise Microsoft office. Ability to handle multiple tasks and prioritise effectively in a busy call centre environment. Problem-solving skills with a proactive attitude to resolve customer issues promptly and efficiently. Flexibility to work various shifts, including weekends and evenings. What we can offer to you: Join a company that values diversity, inclusively, and work-life balance. Benefit from comprehensive training and ongoing support to excel in your role. Enjoy excellent career progression opportunities. Receive competitive pay and exciting benefits. Be part of a positive and vibrant work culture, where your contributions are recognised and celebrated. A flexible Hybrid working model. Access to an on-site Gym and Colleague Restaurant. Free on-site parking. Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. To apply, submit your application today! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed)
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Jun 21, 2026
Full time
Job title: Senior Copilot & Power Platform Consultant Location: London (hybrid / remote) Salary: Up to £80k + bonuses About the Company & Role This is an excellent opportunity for a Copilot & Power Platform specialist to join the Digital Transformation practice of a growing Microsoft Partner. Due to continued growth, they are looking for a Senior Consultant to join a highly collaborative and agile team delivering cutting-edge AI solutions. As a Senior Consultant, you will play a pivotal role in shaping and delivering low-code, AI-powered solutions using Microsoft Copilot Studio. You will work closely with clients to understand their business challenges, design intelligent solutions, and ensure successful implementation and adoption. This is a client-facing role that combines technical expertise, solution design, and advisory responsibilities. Any additional knowledge and experience in areas such as D365 CE and M365 Security (MS Purview) is advantageous Key skills / responsibilities Strong experience in technical or consulting roles, with deep expertise in MS Copilot / Power Platform. Proven record of leading successful, large-scale digital transformation initiatives Engage directly with clients to gather requirements and understand business processes Translate business needs into scalable Copilot and AI-driven solutions Provide technical leadership and guidance throughout the project lifecycle Lead client demonstrations, workshops, and training sessions on Copilot Studio best practices Troubleshoot and resolve technical issues related to Copilot Studio implementations Support solution integration and deployment into wider Microsoft ecosystems Mentor and provide technical direction to junior consultants Experience & Skills Required Proven experience delivering low-code solutions, ideally using Microsoft Copilot Studio Previous experience leading client workshops or demonstrations showcasing Copilot and AI technologies Strong understanding of the Microsoft technology stack (Power Platform, M365, Azure - desirable) Strong communication skills with the ability to engage both technical and non-technical stakeholders Passion for AI and its transformative impact on businesses Desirable Microsoft certifications in Power Platform, AI, or Cloud technologies Consulting or professional services background Experience working in agile delivery environments Experience with Microsoft Dynamics 365 CE (Customer Engagement), particularly where integrated with Power Platform or Copilot solutions Experience with Microsoft Purview (data governance, compliance, or information protection) Click apply or get in touch with Joe Bigsby on or Nigel Frank are the go-to recruiter for Azure, Microsoft 365 and Power Platform roles in the UK, offering more opportunities across the country than any other. We're closely aligned with Microsoft technology strategy and can offer expertise, efficiency and candidate base that no other agency in the UK can. Nigel Frank International Ltd is acting as an Employment Agency in relation to this vacancy
Customer Service Advisor Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment? Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution. Benefits £27,000 salary 25 days holiday plus bank holidays Christmas shutdown Free on-site parking On-site gym Company-funded social events and team activities Regular charity and fundraising events Full training and development Key Responsibilities Handling inbound customer calls and emails from UK and international customers Processing orders, quotations and customer documentation accurately Resolving customer queries and complaints efficiently Liaising with internal departments Arranging deliveries and coordinating with hauliers Maintaining accurate customer records and administration Learning and developing knowledge of our products and services Customer Engagement A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales. You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders. About You Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do. Previous B2B customer service experience would be beneficial Confident and professional on the telephone Strong organisational skills with the ability to manage multiple tasks Good IT skills and attention to detail Positive, proactive and customer-focused approach Able to learn and retain technical product information Enjoys working as part of a team Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!
Jun 21, 2026
Full time
Customer Service Advisor Sheffield (S9) £27,000 Monday - Friday 8:30am - 4:30pm Are you a confident communicator who enjoys helping customers and thrives in a fast-paced environment? Elevation Recruitment Business Support are recruiting a Customer Service Advisor to join our clients friendly and supportive team in Sheffield. Working in a small, successful team, you'll be the first point of contact for customers, providing excellent service across enquiries, orders, quotations and complaint resolution. Benefits £27,000 salary 25 days holiday plus bank holidays Christmas shutdown Free on-site parking On-site gym Company-funded social events and team activities Regular charity and fundraising events Full training and development Key Responsibilities Handling inbound customer calls and emails from UK and international customers Processing orders, quotations and customer documentation accurately Resolving customer queries and complaints efficiently Liaising with internal departments Arranging deliveries and coordinating with hauliers Maintaining accurate customer records and administration Learning and developing knowledge of our products and services Customer Engagement A small part of the role will involve proactive calls to existing customers who haven't ordered recently. These are warm conversations focused on customer care rather than sales. You may be checking whether customers need updated price lists or brochures, arranging visits from Sales Representatives, or identifying and resolving any issues that may be preventing them from placing orders. About You Personality is important! We're looking for someone who enjoys working hard, getting involved and being part of a close-knit team that genuinely enjoys what they do. Previous B2B customer service experience would be beneficial Confident and professional on the telephone Strong organisational skills with the ability to manage multiple tasks Good IT skills and attention to detail Positive, proactive and customer-focused approach Able to learn and retain technical product information Enjoys working as part of a team Interviews are available next week, so apply now to be considered or get in touch with Sarah Larkin or Amy Wood for more information!
Operations and Business Manager Spider is advertising on behalf of a specialist professional services business seeking an Operations and Business Manager to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn ideas into action and ensuring the business continues to thrive. As Operations and Business Manager , you will take ownership of the day-to-day running of the business, providing leadership across operations, client services, finance, HR, systems, compliance and team development. This is a varied and rewarding role within a fast-paced but supportive and informal environment, where you will have the opportunity to influence the future direction of the organisation while helping people and processes perform at their very best. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Operations and Business Manager , you will bring significant leadership experience gained within a professional services, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to support and develop teams, improve processes and successfully manage multiple priorities. Commercially aware and solutions-focused, you will be comfortable balancing operational performance with people-focused leadership. You will enjoy working closely with senior stakeholders, contributing ideas, challenging constructively when appropriate, and helping to create positive change across the organisation. Highly organised and approachable, you will possess excellent communication and relationship-building skills, with the ability to engage confidently with colleagues, clients and external partners alike. You will be collaborative, proactive and resilient, with a genuine enthusiasm for helping a growing business succeed. An interest in the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role with future succession planning in mind, the position offers significant scope to shape operations, influence growth and become a key member of the leadership team. You will work closely with a creative and entrepreneurial Founder, supporting the delivery of their vision while helping to build a sustainable and scalable business for the future. The organisation offers a collaborative, supportive and informal working environment where initiative, fresh thinking, strong relationships and a genuine passion for delivering excellent service are highly valued. If you have the relevant skills and experience for this Operations and Business Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Jun 20, 2026
Full time
Operations and Business Manager Spider is advertising on behalf of a specialist professional services business seeking an Operations and Business Manager to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn ideas into action and ensuring the business continues to thrive. As Operations and Business Manager , you will take ownership of the day-to-day running of the business, providing leadership across operations, client services, finance, HR, systems, compliance and team development. This is a varied and rewarding role within a fast-paced but supportive and informal environment, where you will have the opportunity to influence the future direction of the organisation while helping people and processes perform at their very best. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Operations and Business Manager , you will bring significant leadership experience gained within a professional services, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to support and develop teams, improve processes and successfully manage multiple priorities. Commercially aware and solutions-focused, you will be comfortable balancing operational performance with people-focused leadership. You will enjoy working closely with senior stakeholders, contributing ideas, challenging constructively when appropriate, and helping to create positive change across the organisation. Highly organised and approachable, you will possess excellent communication and relationship-building skills, with the ability to engage confidently with colleagues, clients and external partners alike. You will be collaborative, proactive and resilient, with a genuine enthusiasm for helping a growing business succeed. An interest in the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role with future succession planning in mind, the position offers significant scope to shape operations, influence growth and become a key member of the leadership team. You will work closely with a creative and entrepreneurial Founder, supporting the delivery of their vision while helping to build a sustainable and scalable business for the future. The organisation offers a collaborative, supportive and informal working environment where initiative, fresh thinking, strong relationships and a genuine passion for delivering excellent service are highly valued. If you have the relevant skills and experience for this Operations and Business Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Operations and Business Manager Spider is advertising on behalf of a specialist professional services business seeking an Operations and Business Manager to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn ideas into action and ensuring the business continues to thrive. As Operations and Business Manager , you will take ownership of the day-to-day running of the business, providing leadership across operations, client services, finance, HR, systems, compliance and team development. This is a varied and rewarding role within a fast-paced but supportive and informal environment, where you will have the opportunity to influence the future direction of the organisation while helping people and processes perform at their very best. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Operations and Business Manager , you will bring significant leadership experience gained within a professional services, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to support and develop teams, improve processes and successfully manage multiple priorities. Commercially aware and solutions-focused, you will be comfortable balancing operational performance with people-focused leadership. You will enjoy working closely with senior stakeholders, contributing ideas, challenging constructively when appropriate, and helping to create positive change across the organisation. Highly organised and approachable, you will possess excellent communication and relationship-building skills, with the ability to engage confidently with colleagues, clients and external partners alike. You will be collaborative, proactive and resilient, with a genuine enthusiasm for helping a growing business succeed. An interest in the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role with future succession planning in mind, the position offers significant scope to shape operations, influence growth and become a key member of the leadership team. You will work closely with a creative and entrepreneurial Founder, supporting the delivery of their vision while helping to build a sustainable and scalable business for the future. The organisation offers a collaborative, supportive and informal working environment where initiative, fresh thinking, strong relationships and a genuine passion for delivering excellent service are highly valued. If you have the relevant skills and experience for this Operations and Business Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
Jun 20, 2026
Full time
Operations and Business Manager Spider is advertising on behalf of a specialist professional services business seeking an Operations and Business Manager to join their office-based team on a full-time, permanent basis in Mid Suffolk. Fantastic company benefits include: Competitive Salary: £45,000 - £50,000 per annum, depending on experience Holiday: 25 days annual leave + bank holidays Additional: Team performance related bonus and enhanced pension About the role: This is a newly created role with a clear focus on supporting the future growth and development of the business. Working closely with the Founder and wider leadership team, you will become a trusted right-hand person to a creative and entrepreneurial founder, helping to turn ideas into action and ensuring the business continues to thrive. As Operations and Business Manager , you will take ownership of the day-to-day running of the business, providing leadership across operations, client services, finance, HR, systems, compliance and team development. This is a varied and rewarding role within a fast-paced but supportive and informal environment, where you will have the opportunity to influence the future direction of the organisation while helping people and processes perform at their very best. Key Duties include: Lead the day-to-day delivery and continuous improvement of service operations, ensuring efficient, high-quality service across all client groups. Oversee business systems, IT infrastructure, CRM platforms, and operational processes, ensuring they remain effective, scalable, and fit for purpose. Support the Founder by managing operational activities, contributing to strategic planning, business growth, pricing strategies, and profitability objectives. Lead recruitment, HR processes, performance management, staff development, training, and the implementation of KPIs and operational performance measures. Drive operational efficiencies, automation initiatives, service enhancements, and expansion into new markets and service areas. Maintain exceptional service standards for high-profile clients, while building and managing relationships with key industry stakeholders and representing the business at industry events. Ensure compliance with regulatory requirements, documentation standards, audit readiness, and risk management processes across the organisation. Support the Founder in looking for opportunities for business development. About you As Operations and Business Manager , you will bring significant leadership experience gained within a professional services, advisory, travel, creative or similarly client-focused environment. You will have a strong understanding of business operations, finance, HR and customer service, with a proven ability to support and develop teams, improve processes and successfully manage multiple priorities. Commercially aware and solutions-focused, you will be comfortable balancing operational performance with people-focused leadership. You will enjoy working closely with senior stakeholders, contributing ideas, challenging constructively when appropriate, and helping to create positive change across the organisation. Highly organised and approachable, you will possess excellent communication and relationship-building skills, with the ability to engage confidently with colleagues, clients and external partners alike. You will be collaborative, proactive and resilient, with a genuine enthusiasm for helping a growing business succeed. An interest in the creative arts and wider cultural sector would be highly advantageous. Due to the location of the office, a full driving licence and access to your own vehicle will be required. About them: This is a unique opportunity to join a growing specialist professional services business at an exciting stage of its development. As a newly created role with future succession planning in mind, the position offers significant scope to shape operations, influence growth and become a key member of the leadership team. You will work closely with a creative and entrepreneurial Founder, supporting the delivery of their vision while helping to build a sustainable and scalable business for the future. The organisation offers a collaborative, supportive and informal working environment where initiative, fresh thinking, strong relationships and a genuine passion for delivering excellent service are highly valued. If you have the relevant skills and experience for this Operations and Business Manager role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. This vacancy is being advertised and handled through Spider, the region s Online Job Advertiser. We take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. You may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondence on receipt of your application.
